Advanced Bionics Harmony Troubleshooting guide

Brand: Advanced Bionics

Model: Harmony

Type: Troubleshooting guide

Troubleshooting the Harmony

What do you need in a kit to troubleshoot the

Harmony?

 Spare headpiece and cable

 Spare PowerCel

 Access to meaning of LED displays (see next page).

 Contact numbers

 It might also be useful to have a Dri-Aid kit in case the

processor gets wet.

 A PowerCel charger will give you information as to whether the

PowerCel is charging correctly.

If there is a problem with the PowerCel charger try this link

pages 49 and 50

http://www.bionicear.com/userfiles/File/Harmony_Processor_Us

er_Guide_Rev_C.pdf

 Listening earphones?

Advanced Bionics say that the LED will tell you anything you

need to know. If the LED indicates no problem and the user is

still complaining of problems, it is better to replace the

processor.

What if the processor gets wet?

Remove the PowerCel (battery) from the Harmony. Shake out any

excess water. Place the Harmony and headpiece in the Dri-Aid Kit

overnight. If no kit is available, leave to dry at room temperature.

Do not attempt to speed up the drying process by using a hairdryer

or other equipment as this can cause further damage.

If you have no success, contact the implant centre.

What do the lights on the LED display mean?

As soon as you have connected the battery the LED will flash as

follows:

Information on the batteries

3 or 4 quick orange

blinks

Battery fully charged

2 quick orange blinks Battery is sufficiently

charged.

1 quick orange blink. Battery is nearly

depleted.

No light Check the battery

connection and change

the battery if required

When the headpiece is on the child’s head, the green light (LED)

should flicker in response to loud sounds, indicating the processor is

functioning correctly. If it does not, refer to the table below.

Information on the microphone

Flickers green in

response to loud

sounds.

Microphone is picking

up good sound.

Steady green light Empty program slot,

change to another

program

No Light Check the battery is

charged.

Was the LED

programmed by the

audiologist?

Change the T-Mic

Information on lock (connection between the processor and

implant)

Red blinking light

(once/sec)

Ensure headpiece

retention is good. If

still flashing change

headpiece and cable.

Flickers red

continuously.

Ensure child is wearing

their own processor not

that of another child or

the other ear.

Steady red light Error condition, fully

remove and reinsert

battery.

What else could you try?

• Check the connections, including PowerCel, earhook and

cables.

• Check for visible damage to components.

• Check the volume dial.

• Is the headpiece positioned over the implant site?

• Is the PowerCel charged and inserted properly? Try another

PowerCel.

• Are you using the appropriate program? Try another program.

• Check the Microphone/System status using the LED.

• Replace the Cable/Headpiece.

• Clean the battery contacts on both your PowerCel and Harmony

Processor.

• Remove any materials (hat, headband, scarf, etc.) that may be

covering the microphone.

• You could try using an auxiliary microphone or the Direct

Connect earhook interfaced with an audio device (eg.CD/MP3

player) to check performance.

However

you will need to use

a program that is designated to accept an external audio

source. If there is no problem when using this alternative,

place your processor in the carrying case/Dri-Aid overnight. If

no sound is present the next day, contact your audiologist.

• Contact your audiologist for further troubleshooting if necessary

For further information on troubleshooting refer to the Advanced

Bionics American website www.bionicear.com

Click on the link below and look at pages 46 -50 for information on

troubleshooting the Harmony:

http://www.bionicear.com/userfiles/File/Harmony_Processor_User_G

uide_Rev_C.pdf

Advanced Bionics Harmony Troubleshooting guide

Advanced Bionics Harmony Troubleshooting guide

Advanced Bionics Harmony Troubleshooting guide

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