Aastra Dialog 4420 IP Basic User manual

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Dialog 4420 IP Basic

SIP Enabled IP Telephone for MX-ONE™

User Guide

North American function codes are used in this guide

AE/LZT 103 057 R2A

3Dialog 4420 IP Basic

Table of Contents

Welcome .......................................................... 4

Important User Information (English) ................. 7

Informations importantes

pour l’utilisateur (Français) ................................ 8

Description ....................................................... 9

Start the Phone .............................................. 15

Incoming Calls ............................................... 16

Outgoing Calls ............................................... 19

During Calls .................................................... 28

Call Forwarding .............................................. 32

Absence Information (optional) ....................... 42

Messages ...................................................... 43

Group Features .............................................. 48

Other Useful Features ..................................... 50

Settings .......................................................... 55

Accessories ................................................... 57

Web Server .................................................... 58

Installation ...................................................... 64

Troubleshooting .............................................. 70

Glossary ......................................................... 71

Index .............................................................. 72

Welcome

Dialog 4420 IP Basic4

Welcome

Welcome to the user guide for the Dialog 4420 IP Basic IP

telephone that conforms to the SIP standard.

This guide describes the available features of the telephone when it

is connected to MX-ONE™.

The functions and features available with this telephone are

designed for easy use in all different telephone handling situations.

The user guide describes the functions and features of the

Dialog 4420 IP Basic as it is programmed at delivery from the

factory. There may be some differences in the way your phone is

programmed. Please consult your system administrator if you need

further information.

Some markets use differing codes for some features. In this guide

they are described using the most common code.

The latest version of the user guide can be downloaded from:

http://www.aastra.com

5Dialog 4420 IP Basic

Welcome

Copyright

stored in retrieval systems, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording or

otherwise, without prior written permission of the publisher except

in accordance with the following terms.

When this publication is made available on Aastra media, Aastra

gives its consent to downloading and printing copies of the content

provided in this file only for private use and not for redistribution. No

parts of this publication may be subject to alteration, modification

or commercial use. Aastra will not be liable for any damages arising

from use of an illegal modified or altered publication.

Warranty

AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD

TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE. Aastra shall not be liable for

errors contained herein nor for incidental or consequential

damages in connection with the furnishing, performance or use of

this material.

Declaration of conformity

Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten,

declares that this telephone, is in conformity with the essential

requirements and other relevant pros of the European R&TTE

directive 1999/5/EC.

Details to be found at: http://www.aastra.com/sdoc.

Welcome

Dialog 4420 IP Basic6

FCC Statement

This equipment has been tested and found to comply with the

limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules.

These limits are designed to provide reasonable protection against

harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful

interference to radio communications.

Operation of this equipment in a residential area is likely to cause

harmful interference in which case the user will be required to

correct the interference at his own expense.

-----------------------------------------------------------------------------

HAC (Hearing Aid Compatible)

-----------------------------------------------------------------------------

Do not make any changes or modifications to equipment without

seeking approval from the party responsible for compliance.

Unauthorized changes or modifications could void the user's

authority to operate the equipment.

7Dialog 4420 IP Basic

Important User Information (English)

Safety instructions

Save these instructions.

Read these safety instructions before use!

Note: When using your telephone or connected

equipment, the following basic safety precautions should

always be followed to reduce risk of fire, electrical shock

and other personal injury.

• Follow instructions in the equipment's user guide or other

documentation.

• Always install equipment in a location and environment for which it is

designed.

• For mains powered telephones: Only operate with the mains power

voltage indicated. If you are uncertain of the type of power supplied to the

building, consult property management or your local power company.

• For mains powered telephones: Avoid placing the telephone's power

cable where it can be exposed to mechanical pressure as this may

damage the cable. If the power supply cord or plug is damaged,

disconnect the product and contact qualified service personnel.

• Headsets used with this equipment must comply with EN/IEC 60950-1

and for Australia AS/NZS 60950:1-2003.

• Do not make any changes or modifications to equipment without seeking

approval from the party responsible for compliance. Unauthorized

changes or modifications could void the user's authority to operate the

equipment.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• Do not spill liquid of any kind on the product or use the equipment near

water, for example, near a bathtub, washbowl, and kitchen sink, in a wet

basement or near a swimming pool.

• Do not insert any object into equipment slots that is not part of the

product or auxiliary product.

• Do not disassemble the product. Contact a qualified service agency

when service or repair work is required.

• Do not use a telephone (other than cordless type) during an electrical

storm.

Disposal of the product

Your product should not be placed in municipal waste. Please check local

regulations for disposal of electronic products.

Informations importantes pour l’utilisateur (Français)

Dialog 4420 IP Basic8

Informations importantes

pour l’utilisateur (Français)

Consignes de sécurité

Conservez soigneusement ces consignes.

Lisez les consignes de sécurité avant utilisation!

Remarque: Certaines mesures de sécurité doivent être

prises pendant l’utilisation du téléphone ou d’équipement

connecté afin de réduire les risques d’incendie, de chocs

électriques et de blessures.

• Suivez les instructions du manuel de l’utilisateur ou d’autres documents.

• Installez toujours l’équipement à un emplacement et dans un

environnement pour lesquels il est conçu.

• Pour les téléphones à alimentation secteur : faites les fonctionner

uniquement sur la tension secteur indiquée. Si vous ne connaissez pas

le type de tension électrique alimentant le bâtiment, consultez le syndic

de l’immeuble ou votre compagnie de distribution d’électricité.

• Pour les téléphones à alimentation secteur : évitez de placer le câble

d’alimentation du téléphone à des endroits où il pourrait être soumis à

une pression mécanique car cela risquerait de l’endommager. Si le câble

ou la prise d’alimentation est endommagée, déconnectez l’appareil et

contactez le personnel de maintenance.

• Les casques utilisés avec cet équipement doivent être conforme à la

norme EN/IEC 60950-1 et en Australie, à la norme AS/NZS 60950:1-

2003.

• N’effectuez aucun changement ou modification de l’équipement sans

l’accord du tiers responsable de la conformité aux normes. Des

changements ou des modifications non autorisées peuvent annuler le

droit de l’utilisateur de faire fonctionner l’équipement.

• N’utilisez pas le téléphone pour signaler une fuite de gaz dans le

voisinage de cette fuite.

• Ne renversez aucun liquide sur le produit et ne l’utilisez pas près de l’eau,

par exemple près d’une baignoire, d’un lavabo, d’un évier de cuisine,

dans un sous-sol humide ou près d’une piscine.

• N’insérez, dans les ouvertures du produit, aucun objet qui n’en fasse

partie ou qui ne fasse partie d’un équipement auxiliaire.

• Ne démontez pas l’appareil. Contactez un prestataire de maintenance

agréé lorsque des travaux de maintenance ou de réparation sont

nécessaires.

• N’utilisez pas un téléphone (sauf un téléphone sans fil) pendant un orage.

Mise au rebut de l’appareil

Votre Votre produit ne doit jamais être jeté dans les déchets ménagers.

Consultez auprès des autorités locales la réglementation applicable sur la

mise au rebut des produits électroniques.

9Dialog 4420 IP Basic

Description

Conference

Callback

Call Pickup

Transfer

Line/Hold

Call Waiting

Message

Follow-me

Status

ABC

DE F

GHI

JKL

MNO

PQRS

TUV

WXYZ

Dialog 4420 IP Basic

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

Description

Dialog 4420 IP Basic10

1 Status

Monitoring the network link. Three different status are indicated:

1 Steady light - Telephone is ready to be used.

2 Flashing slowly - Telephone is not ready to be used.

3 Double flash - Telephone has no network connection.

Keys 2-10 Preprogrammed keys / Function keys

The keys are programmed with the specified default features (see

below). The features can be moved to any other programmable

function key by the system administrator.

The features can also be removed from the keys (by your system

administrator). In this case you can program frequently used

features and phone numbers on the keys.

See section “Web Server” on page 58.

2Follow-me

Indicate activation/deactivation of Follow-me. See section “Call

Forwarding” on page 32.

3Message

Message indication key. When the key lamp is on, it is an indication

that you have a new message. See section “Messages” on

page 43.

4 Call Waiting

Activate Call Waiting towards a busy extension. See section “When

you receive a busy tone” on page 22.

5Conference

Establish a conference. See section “Conference” on page 31.

6Callback

Activating Callback. See section “When you receive a busy tone”

on page 22.

7Call Pickup

Call Pickup is used to answer a call from another telephone. See

section “Answer calls” on page 15.

8Transfer

Transfer calls. See section “Suffix Dialing (Dialing During Speech)”

on page 30.

9Line/Hold

Indicates incoming or outgoing calls. See section “Answer calls” on

page 15.

11Dialog 4420 IP Basic

Description

10 Function key

Program frequently used features and phone numbers on the key.

See section “Web Server” on page 58.

11 Designation card

Use the DCM (Designation Card Manager) to make and print your

own designation cards. DCM is included on the Enterprise

Telephone Toolbox CD or it can be downloaded from:

http://www.aastra.com

For more information, please contact your Aastra Certified Sales

Partner.

12 Mute

Pressing the Mute key during a call prevents the connected party

from hearing you. Pressing the key in idle or ringing state activates

silent ringing. Pressing any key deactivates silent ringing.

a) Switch the microphone on or off during a call. See section

“Mute” on page 28.

b) Switch off the ring signal in idle mode or when ringing. See

sections “Mute ring signal” on page 55 and “Silent Ringing” on

page 56.

13 Volume control keys

The Volume keys control the volume for incoming speech (handset

and loudspeaker) and the ringing volume. The + key increases the

level and the - key decreases the level. Adjust the volume. See

section “Settings” on page 55.

14 Speaker/Call key

The Speaker/Call key is used for monitoring a connection and as

“call” key after entering digits

.To activate monitoring during a call.

See section “Monitoring” on page 28.

15 Clear key

Disconnect calls or exit a feature. Can always be pressed instead

of replacing the handset

16 Loudspeaker

17 Handset

Supplied with hearing aid feature as standard.

Please note: The handset can attract and trap small metal

objects in the earcap region.

18 Pull-out leaf for easy guide (optional)

See section “Pull-out leaf (optional)” on page 57.

Description

Dialog 4420 IP Basic12

19 Power adapter connection

See section “Start the Phone” on page 15.

Lamp indications

Note: Special lamp indications are used for the Status

lamp, see description of Status lamp on page 10.

Ô

Extinguished lamp The feature is not active.

ÕÔ

Steady light

The feature is active or the multiple

represented line is busy.

ÖÔ

Slowly flashing lamp The line (or feature) is put on hold.

ÖÔ

Rapidly flashing lamp An incoming call.

ÕÔ

Light with short breaks Ongoing call.

13Dialog 4420 IP Basic

Description

Tones and signals

The following different tones and signals are sent from the

exchange to your phone.

Tone characteristics

The tones shown in this section are the most used tones

worldwide. Many markets use a differing tone for one or more

situations.

Dial tone

Special dial tone

Ring tone or queue tone

Busy tone

Congestion tone

Call waiting tone

or verification tone

Intrusion tone

Conference tone every 15 seconds (to all parties)

Hold tone

Connection in progress tone

Description

Dialog 4420 IP Basic14

Ring signals

Three different ring signals inform you about the type of the

incoming call. The signals shown in this section are the most used

signals worldwide. Many markets use signals that are adapted for

the local standards. If you get a signal that is not described or you

cannot identify, ask your system administrator.

Internal ring signal

External ring signal

Recall signal

(Callback reminder)

15Dialog 4420 IP Basic

Start the Phone

Startup procedure

Connect the required cables.

See section “Installation” on page 64.

When the phone is connected to the network, your phone initiates

the startup procedure automatically when connected to the mains.

Note: The phone does not work when a power failure

occurs. After a power failure the phone will restart

automatically.

After a short while the Mute key lamp is lit for a few seconds. The

phone is connecting to the server and software is loading. After a

self test, the phone is ready for log on. The startup procedure

normally takes about one minute. When the phone is ready to be

used the Status lamp is turned on.

Notes:

When the startup procedure is ready and the Status lamp

is extinguished or flashing the phone is not ready to be

used, see section “Troubleshooting” on page 70 to solve

the problem.

The phone is always logged on with a default number. You

cannot log on or off.

Reset the phone

If your phone does not work properly, you can use the following

procedure to reset the phone. After the procedure the startup

procedure is initiated again.

É# Press all keys simultaneously for at least one second.

Incoming Calls

Dialog 4420 IP Basic16

Incoming Calls

Answer calls

A ring signal and a flashing lamp indicate an incoming call.

Note: If the feature Parallel Ringing is activated, the call will

ring on more than one phone, see section “Parallel Ringing”

on page 17.

Line/Hold

Calls are received on Line/Hold.

u Lift the handset.

On another extension

You can answer a call to another extension:

uz Lift the handset and call the ringing extension.

Press.

Busy tone.

8 Press.

or

Ô Call Pickup Press to answer.

17Dialog 4420 IP Basic

Incoming Calls

Parallel Ringing

Note: This feature is only available in newer versions of the

exchange.

The Parallel Ringing feature makes it possible for an incoming call

to ring several phones simultaneously and for the call to be

answered on any of the phones. The main advantage of this feature

is that you do not risk losing any calls.

The feature requires all the phones involved to be defined in a

Parallel Ringing list, which must be configured and initiated by

your system administrator. Because only calls to a main extension

will be distributed among the phones in the list, this main extension

also needs to be defined.

A call to a specific extension will not be distributed to other phones

in the list, and will only ring that specific extension's phone.

Parallell Ringing can be temporarily disabled by the phone user

using the feature “Internal Follow-me”. See also section “Internal

Follow-me” on page 32.

To disable Parallel Ringing temporarily

*2*z# Dial, enter the extension number and press.

If you want to disable Parallel Ringing for all phones defined in the

list, follow the procedure for disabling the feature from the phone

with the main extension number and enter the number of the

answering position.

If you want to disable Parallel Ringing for one specific phone in the

list only, follow the procedure for disabling the feature from this

phone and enter its extension number.

Note:

The Follow-me key cannot be used to disable Parallel

Ringing.

Press.

The Follow-me key lamp is now on.

Incoming Calls

Dialog 4420 IP Basic18

To restore Parallel Ringing

#2# Dial and press.

The Follow-me key lamp is off.

Notes:

If you want to restore Parallel Ringing for all phones defined

in the list, follow the procedure for restoring the feature from

the phone with the main extension number and enter the

number of the answering position.

If you want to restore Parallel Ringing for one specific phone

in the list only, follow the procedure for restoring the feature

from this phone and enter its extension number.

The Follow-me key cannot be used to restore Parallel

Ringing.

19Dialog 4420 IP Basic

Outgoing Calls

Make calls

Note: You can dial your calls faster by using common

Speed Dialing numbers and by using your own

programmed function keys or preprogrammed Monitoring

keys. See section “Speed Dialing” on page 27.

How to make internal and external calls:

u Lift the handset and proceed depending on call type:

Internal calls

z Dial the extension number.

Press

External calls

0 Dial the digit or digits to get an external line.

Dial tone.

Note: The particular digit or digits used in your office,

e.g.

0or 00.

z Dial the external number.

Press

d or Replace the handset or press to end the call.

Outgoing Calls

Dialog 4420 IP Basic20

Monitoring

You can monitor the progress of an outgoing call.

With the handset on hook:

z Dial the number.

Press

When the other party answers:

u Lift the handset.

Press to terminate a monitor call.

SOS calls (Emergency calls)

Note: The number for SOS calls might vary between

countries.

z Dial the SOS number.

Press

If this feature is enabled it is still possible to make an emergency

call even if the status lamp is lit. If a dialtone is heard it is possible to

make the call.

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Aastra Dialog 4420 IP Basic User manual

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