Promise Technology SmartStor DS4600 User manual

Promise Technology
Brand
Promise Technology
Model
SmartStor DS4600
Category
External hard drives
Type
User manual
SMARTSTOR
DS4600
Product Manual
Version 2.0
For Mac Only
SmartStor DS4600 Product Manual
ii
Copyright
© 2009 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind,
either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies,
including, but not limited to software, servers, and disk drives, is for the purpose
of illustration and explanation only. Promise Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.
Contents
iii
Contents
Chapter 1: Introduction to SmartStor ................................................. 1
About This Manual ............................................................................ 1
Architecture ....................................................................................... 2
Key Benefits ...................................................................................... 2
Specifications .................................................................................... 3
Client OS Support ............................................................................. 4
Utility OS Support ............................................................................. 4
Chapter 2: Installation and Setup ........................................................ 5
Unpacking the SmartStor .................................................................. 5
Remove Anti-Shaking Cushion ......................................................... 7
Installing the Software ...................................................................... 7
Installation ................................................................................... 7
Connecting the Power ...................................................................... 9
Set up the File System ................................................................ 9
Connecting to Your Mac ................................................................. 10
USB .......................................................................................... 10
eSATA ...................................................................................... 10
FireWire .................................................................................... 11
Setting Up the SmartStor ................................................................ 11
One Touch Configuration .......................................................... 11
Chapter 3: SmartNAVI ........................................................................ 13
Working with SmartNAVI ................................................................ 13
Opening the Main Window ........................................................ 13
Choosing a SmartNAVI Language ............................................ 15
Viewing SmartNAVI Information ............................................... 16
Closing SmartNAVI ................................................................... 16
Making Management Settings ........................................................ 18
Configuring a DAS System ....................................................... 18
Locating the SmartStor ............................................................. 21
Editing the Node Name of SmartStor ....................................... 22
Viewing the System Event Log ................................................. 23
Making Mail Event Log Settings ............................................... 24
Sending a Test Email Message ................................................ 25
Upgrading the Firmware ........................................................... 26
Making Enclosure Settings ....................................................... 27
Shutting Down the SmartStor ................................................... 28
Restarting the SmartStor .......................................................... 29
SmartStor DS4600 Product Manual
iv
Setting Up the SmartStor (Advanced) ............................................ 30
One Click Setup ........................................................................ 30
Advanced Setup ....................................................................... 31
Managing RAID Volumes ............................................................... 38
Viewing a List of RAID Volumes ............................................... 38
Viewing RAID Volume Status ................................................... 39
Managing Backups ......................................................................... 40
One Touch Backup ................................................................... 40
Performing a One Touch Backup ............................................. 41
Viewing Your Backup Files ....................................................... 41
Doing a Backup Now ................................................................ 42
Scheduling a Backup ................................................................ 51
Viewing Backup Schedules ...................................................... 53
Changing a Scheduled Backup ................................................ 53
Deleting a Scheduled Backup ................................................... 58
Restoring Backed-up Files ........................................................ 59
Viewing the Backup Event Log ................................................. 61
Saving the Event Log ................................................................ 63
Clearing the Event Log ............................................................. 64
Chapter 4: Technology Background ................................................. 67
Introduction to RAID ....................................................................... 67
RAID 0 – Stripe ......................................................................... 68
RAID 1 – Mirror ......................................................................... 69
RAID 5 – Block Striping with Distributed Parity ........................ 70
RAID 10 – Mirror / Stripe .......................................................... 71
Choosing a RAID Level .................................................................. 72
RAID 0 ...................................................................................... 72
RAID 1 ...................................................................................... 72
RAID 5 ...................................................................................... 73
RAID 10 .................................................................................... 73
Spare Drive ..................................................................................... 73
Automatic Rebuilding ...................................................................... 74
Partition and Format ....................................................................... 74
Chapter 5: Troubleshooting ............................................................... 75
Checking the System Status LED ................................................... 75
Checking Disk Status LEDs ............................................................ 76
Replacing a Failed Disk Drive ......................................................... 76
SmartStor Lockup ........................................................................... 77
Contents
v
Chapter 6: Support ............................................................................. 81
Frequently Asked Questions ........................................................... 81
Contacting Technical Support ......................................................... 82
Limited Warranty ............................................................................. 85
Disclaimer of other warranties .................................................. 85
Your Responsibilities ................................................................ 86
Returning Product For Repair ......................................................... 87
Appendix A: Maintenance .................................................................. 89
Upgrading the Firmware ................................................................. 89
Downloading the Firmware Upgrade File ................................. 89
Installing the Firmware Upgrade File ........................................ 89
Booting the SmartStor in Safe Mode ........................................ 92
Hard Booting the SmartStor ...................................................... 94
Removing Disk Drives .................................................................... 95
Installing Disk Drives ...................................................................... 96
Replacing the Power Supply ........................................................... 98
Removing the Power Supply .................................................... 98
Installing the Power Supply ...................................................... 99
Replacing the Cooling Fan .......................................................... 100
Removing the Cooling Fan ..................................................... 100
Installing the Cooling Fan ....................................................... 101
Appendix B: Important Information ................................................ 103
GNU General Public License ....................................................... 103
Index ................................................................................................... 105
SmartStor DS4600 Product Manual
vi
1
Chapter 1: Introduction to SmartStor
This chapter covers the following topics:
• About this manual (below)
• Architecture (page 2)
• Protocol Support (page 2)
• Key Benefits (page 2)
• Specifications (page 3)
• Client OS Support (page 4)
Promise Technology’s SmartStor DS4600 is a direct attached storage (DAS)
solution for external storage targeted for small and medium business (SMB)
users and small office/home office (SOHO) users.
With a DAS product, users can save their work and have access to files without
having to carry around a disk drive or access a network connection. Multiple
backup and synchronization functions protect your data.
About This Manual
This Product Manual describes how to setup, use, and maintain the SmartStor
DS4600. It also describes how to use the SmartNAVI software that you install and
run on your Mac.
This manual includes a full table of contents, chapter task lists, and numerous
cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
SmartStor DS4600 Product Manual
2
Architecture
The SmartStor DS4600’s architecture is based on the Oxford Semiconductor
OXUFS936QSE, a universal interface SATA RAID Controller. Five data ports
provide maximum flexibility in high-speed client-to-DAS data connections. The
SmartStor is a plug-and-play device with no drivers to load.
Key Benefits
• Driver-free, plug-and-play
• SmartNAVI management tool
• One-touch configuration
• One-touch backup
• Client-to-DAS backup
• Compatible with Apple Time Machine
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.
Chapter 1: Introduction to SmartStor
3
Specifications
• Disk drive support:
• Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives
• Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions
to Serial ATA 1.0 specification (SATA II, phase I specification)
• SATA specification of 3 Gb/s transfers with CRC error-checking
• FireWire 800 (IEEE 1394-2000) host interface x2
• FireWire 400 (IEEE 1394-1995) host interface x1
• USB 2.0 host interface x1
• Hot-swapping of disk drives
• Tagged command queuing
• Native command queuing
• Drive roaming among channels
• S.M.A.R.T. status polled every 15 minutes
• Hot spare drive
• RAID Volume rebuilding
• Background rebuilding
• Spin-down in system Standby mode
• eSATA interface x1
• RAID level support: RAID 0, 1, 5, and 10
• Unicode file name support
• SATA RAID Controller: Oxford Semiconductor OXUFS936QSE
• USB port: USB 2.0, up to 480 Mb/s, Type-B connector
• Power Supply: 60W with PFC, 100-230V auto-ranging, 50-60Hz AC
• Error logging
• Hardware monitoring of:
• Temperature, Operating: 5° to 35°C (41° to 95°F)
• Humidity, Operating: 10 to 85 percent
• Dimensions (H x W x D): 188.2 x 152.5 x 229.6 mm (7.4 x 6.0 x 9.0 in)
• Weight: 2.5 kg (5.5 lbs) without drives
•Fan
• Temperature
• Power
• Disk status
• One-Touch button
• Enclosure status
SmartStor DS4600 Product Manual
4
Client OS Support
Mac OS 10.4 and above.
Utility OS Support
Mac OS 10.4 and above.
5
Chapter 2: Installation and Setup
This chapter covers the following topics:
• Unpacking the SmartStor (below)
• Remove Anti-Shaking Cushion (page 7)
• Connecting to Your Mac (page 7)
• Connecting the Power (page 9)
• Installing the Software (page 7)
• Setting Up the SmartStor (page 11)
Unpacking the SmartStor
The SmartStor DS4600 box contains the following items:
• SmartStor DS4600 Unit
• Quick Start Guide
• USB 2.0 cable, A to B
• FireWire 800 (1394b) cable
•Power cord
• CD with SmartNAVI software,
Product Manual and Quick Start
Guide
• eSATA cable
• Front door key
Warning
The electronic components within the SmartStor are sensitive to
damage from Electro-Static Discharge (ESD). Observe
appropriate precautions at all times when handling the SmartStor
or its subassemblies.
Warning
The fan contains hazardous moving parts. Keep fingers and other
body parts away.
Caution
Use of USB or FireWire cables longer than those supplied with the
SmartStor is not recommended.
Important
To configure the SmartStor, you must install SmartNAVI.
See “Installing the Software” on page 7.
SmartStor DS4600 Product Manual
6
Figure 1. SmartStor DS4600 Front View
Figure 2. SmartStor DS4600 Rear View
Warning
Please note that the keyhole of the upper and lower side, to avoid
the machine damage or can not be used.
Disk Drive
Drive Carrier
Disk Activity LED
Volume Activity LED
One Touch Backup
Button
Disk Status LED
Note: This SmartStor is shown without the front door.
System Status
LED
Keyhole
Power Connection
USB type B Connection
FireWire 800 (1394b)
Disk Drive Cooling Fan
Power Button
eSATA Connection
FireWire 400 (1394a) Connection
Chapter 2: Installation and Setup
7
Remove Anti-Shaking Cushion
1. Remove the plastic protective film from Front door.
2. Remove "tape from door", then push firmly on the bottom right corner of the
front-door to open.
3. Open door completely and remove the "anti-shaking" cushion (foam)"
4. Pull out one drive tray at a time and fully re-seat it. (Drive 1 must stay with
slot 1, etc.) After all drives are re-seated, close door. [Push bottom right
corner of the door firmly until you hear a click.]
Figure 3. Remove Anti-Shaking Cushion from the enclosure
Installing the Software
The SmartNAVI software connects your Mac to the SmartStor, sets up the
SmartStor, sets up network drives on your Mac, and performs backups.
Installation
1. Please double-click the SmartNAVI.dmg file to open and
install the disk of SmartNAVI Image.
2. Click the SmartNAVI Image to open the folder.
SmartStor DS4600 Product Manual
8
3. Drag the SmartNAVI.app icon to the right side
Applications folder.
The SmartStor appears on your Mac as a hard disk
drive. See Figure 4.
Figure 4. SmartStor on a Mac
SmartStor appears as
a Hard Disk Drive
Chapter 2: Installation and Setup
9
Connecting the Power
To power the SmartStor:
1. Attach the power cord on the back of the SmartStor
enclosure and plug the other end into the power
source.
2. On the back of the SmartStor, press the power
button.
It takes about a minute to boot the SmartStor. When
fully booted:
• The System Status LED turns blue.
• The buzzer beeps one time.
Set up the File System
1. The Mac warning window appears if there is no file system on your Mac.
Click Initialize button to set up the file system.
Power Button
System Status LED
SmartStor DS4600 Product Manual
10
2. Choose a file system format from the dropdown menu. (The HFS+ file
system is recommended for Mac users.)
Connecting to Your Mac
SmartStor DS4600 has three data connection options:
•eSATA – Up to 300 MB/s
• FireWire 800 – Also IEEE 1394b. Up to 800 Mb/s
•FireWire 400 – Also IEEE 1394a. Up to 400 Mb/s
•USB 2.0 – Up to 480 Mb/s
USB
Be sure your USB connection is to a USB 2.0 port on your Mac. The older
USB 1.1 ports have a data transfer rate of only 12 Mb/s.
To connect the SmartStor to your Mac via USB 2.0:
1. Attach the B connector of the USB cable to the USB connection on the
SmartStor. See page 6, Figure 2.
2. Attach the other end of the USB cable to Mac.
eSATA
To use this option, you must have an eSATA HBA card installed.
To connect the SmartStor to your Mac via eSATA:
1. Attach one end of the eSATA cable to the eSATA connector on the
SmartStor. See page 6, Figure 2.
Chapter 2: Installation and Setup
11
2. Attach the other end of the eSATA cable to the Mac.
FireWire
To use this option, your Mac must have an FireWire connector on the
motherboard or an FireWire HBA card installed. FireWire 800 and 400 cables
have different connectors. Otherwise, the procedure is the same.
To connect the SmartStor to your Mac via FireWire:
1. Attach the B connector of the FireWire cable to the FireWire connection on
the SmartStor. See page 6, Figure 2.
2. Attach the other end of the FireWire cable to Mac.
Setting Up the SmartStor
SmartStor has three setup options:
• One Touch Configuration (page 11)
• One Click Setup (see page 18 for further information)
• Advanced Setup (see page 19 for further information)
One Touch Configuration
One Touch Configuration requires a FireWire 800 or 400 or USB 2.0 or eSATA
connection to your Mac. See “Connecting to Your Mac” on page 10.
One Touch Configuration creates and formats a RAID volume according to the
number of disk drives installed in the SmartStor. This setup option is
recommended for most users.
Important
To use One Touch Configuration, all of your disk drives must be
free of any RAID configuration. They can be either free or spare
drives. Only previously used drives are affected.
Number of disk drives Configuration created by One Touch
1 Single Disk
2RAID 1
3RAID 5
4RAID 5
SmartStor DS4600 Product Manual
12
Press and hold the One Touch Backup button for two seconds.
The DAS beeps and reboots. Then your RAID volume is ready.
On a Mac, the SmartStor appears as a removable disk drive. See page 36,
Figure 2.
Warning
One Touch Backup Button is not a Power on/off button.
One Touch
Backup Button
13
Chapter 3: SmartNAVI
This chapter covers the following topics:
• Working with SmartNAVI (below)
• Making Management Settings (page 18)
• Setting Up the SmartStor (Advanced) (page 30)
• Managing RAID Volumes (page 38)
• Managing Backups (page 40)
Working with SmartNAVI
The SmartNAVI software connects your Mac to the SmartStor, performs backups,
changes the network settings, create RAID volumes, add and mounts folders,
and manages file downloads from the Internet.
This category includes the following topics:
• Opening the Main Window (page 13)
• Choosing a SmartNAVI Language (page 15)
• Viewing SmartNAVI Information (page 16)
• Closing SmartNAVI (page 16)
Opening the Main Window
To open the Main Window, do one of the following
actions:
• If no window is open, click the SmartNAVI icon in
the MacOS Dock (right).
This action opens the Main Window.
SmartNAVI in Mac OS X
SmartStor DS4600 Product Manual
14
•If the SmartNAVI Window is open, click the DS4600 in the Device List.
The System information frame displayed.
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Promise Technology SmartStor DS4600 User manual

Promise Technology
Brand
Promise Technology
Model
SmartStor DS4600
Category
External hard drives
Type
User manual
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