Oneil PRINTPAD MC70 Supplementary Manual

Brand: Oneil

Model: PRINTPAD MC70

Type: Supplementary Manual

This manual is also suitable for

PrintPAD MC75

n virtually all market segments, companies are demanding new technologies to upgrade current mobile eld service

processes. Mobile printing solutions are an important part of meeting these evolving demands.

Driving the adoption of mobile printers is the overarching goal of automating processes that were previously accomplished

manually. Achieving this goal has two principal benets to the user: one, improving the internal performance of the

organization (i.e., improving the productivity, efciency, and accuracy of eld service personnel in executing their work),

and two, achieving higher levels of customer service and satisfaction. Both of these accrue to the bottom line.

All eld operations involve some type of documentation—invoices, receipts, work orders, service reminders, onsite

payments, or reports—and all these can be streamlined and made signicantly more efcient through the use of mobile

data capture and printing solutions.

The automation of eld service applications represents a persuasive value proposition to the user. According to Aberdeen

Group, companies that have successfully implemented mobile eld service applications have seen sizeable benets in

worker productivity (+19 percent), customer retention (+17 percent), and service revenues (+18 percent).

Any reduction

in non-service-oriented processes can save time at each call, which represents an increased number of productive service

calls per day. The productivity and subsequent cash ow of many service organizations can be directly correlated to

the number of service calls made. Making eld service personnel more efcient and productive means faster and better

service to the customer while driving throughput and subsequent revenues to the business.

Key to the smooth implementation and operation of mobile printing processes are tools that eld service personnel nd

easy to use and maintain. Reliability in difcult and often widely varying environments is also paramount. O’Neil’s

introduction of its PrintPAD family of integrated printing systems takes mobile printing to new levels of exibility,

functionality, ease of use, and reliable performance in the eld.

O’Neil’s PrintPAD™ Meets the Needs of the

Increasingly Demanding Mobile Printing Market

WHITE PAPER

CONTENT:

> Carry, Charge, Communicate

> PrintPAD Applications

> Notes from the Field (Success Stories)

• Producer’s Dairy

• National Datacomputer, Inc.

> PrintPAD Features and Specications

WWW.ONEILPRINTERS.COM

Carry, Charge, and Communicate

PrintPAD portable thermal printers work in the most rugged

environments to enable the hardcopy backup of digital information

and signature printing, as well as the generation of receipts,

tickets, and labels for a variety of applications.

The sleek, compact design of the PrintPAD allows users

to conveniently and securely carry their mobile computer,

communicate with the printer, and charge both the computer and

printer from a single source—all in one integrated package. It

reduces the number of parts a eld service technician needs to

manage; instead of needing to have charging solutions for each

device involved in the printing process (or multiple handheld

balancing solutions for all devices), you simply have a printer and

computer in an integrated unit that you carry which provides you

easy access to everything you need.

With the PrintPAD, there’s no need to worry about the

communications link between the printer and computer. The

system provides ample security so that the elements aren’t

conned or difcult to access, yet aren’t so cumbersome that they

can’t be separated when needed. Charging the units is simple: just

drop the elements into a loading cradle, and the PrintPAD and

handheld terminal will automatically charge.

This innovation, another example of O’Neil’s commitment to continuous product improvement, is the latest of a long line

of O’Neil technological innovations in the mobile printing industry. These include:

• The rst wearable belt-attached printer

• The rst portable printer incorporating ash memory

• The rst portable wireless lrDA compatible printer

• The rst portable printer incorporating “C” fold paper

• The rst portable printer with an integrated insertion magnetic stripe reader

• The rst portable printer with an integrated insertion smart card reader

• The rst portable printer featuring an unbreakable polyethylene case

• The rst portable wireless printer with an 802.11b PCMCIA card

The PrintPAD continues O’Neil’s unparalleled reputation for product reliability. This is critical in terms of asset

protection, but also because equipment failure essentially disables operations in the eld. On this parameter, O’Neil’s

leadership in reliability is well established within the industry. Bob Travatello, Chief Information Ofcer of propane

provider Blue Rhino, Inc, puts it this way: “Every one of the original O’Neil printers deployed six years ago is still out in

the eld. We’ve added units because we are growing, but we’ve never replaced any. That’s quite a testament.”

Wide Range of Applications

PrintPAD is ideally suited for companies that can improve processes by leveraging the speed, convenience, and accuracy

of its advanced mobile printing technology for signicant increases in productivity and lower labor costs. Prominent

among market segments who can benet from this technology are the following:

PRINTPAD

PrintPAD 7900

PrintPAD 9000

PrintPAD CN3

PrintPAD MC70/75

Food and Beverage Sales

PrintPAD can generate up to 2,240 6” (152 mm) receipts with crisp graphics and logos. This is vital in the food and

beverage industry because of the importance of supporting the brand and presenting it appropriately to the end user. In this

market, it is critical to have a technology that can support graphics with the resolution required to properly present logos

and segment market data.

Route Accounting and Direct Store Delivery (DSD)

Before automated processing, direct store delivery of goods entailed the

employee running the route to each account—and to an individual or

individuals—to determine what needed replenishment, manually entering

that on an invoice, going to the truck to see what could be lled at that

time, and leaving a copy of items delivered and to be delivered with the

retail or warehouse personnel. This was a time-consuming, complicated,

and inefcient process. With the PrintPAD digital solution, the DSD staff

gets real-time information by using a handheld device to swipe shelf

items that need to be stocked. By the time they’ve gone back to the truck

and returned to the point of sale, they have a receipt printed and validated

for the appropriate party to sign off on. There’s no data entry involved—

all the information is captured in the handheld terminal that answers all

stocking queries and provides invoicing in real time, down to the minute

of delivery.

Field Service

PrintPAD simplies and speeds invoice preparation, prints work summary reports at the point-of-service, accepts payment

on delivery via credit card, issues receipts, and records and prints high-resolution signatures for proof of delivery or

payment.

Law Enforcement

Municipalities lose revenue when law enforcement writes tickets that prove to

be illegible or unclear about what transpired to warrant the ticket. PrintPAD

makes it simple for law enforcement to capture what has transpired in detail,

input it simply and efciently, deliver the citation to the offender, and secure

clear documentation to protect downstream revenues.

Rugged Mobile Point-of-Sale

PrintPAD enables the user to scan items, take credit card payment, and issue receipts anywhere on premises with an

optional magnetic stripe card reader. According to Frost & Sullivan, the drive to enhance the consumer’s shopping

experience is creating greater demand for sophisticated printers, and mobile printers in particular are likely to offer an

opportunity to increase revenues signicantly.2

Transportation and Logistics

PrintPAD can print compliance shipping and inventory labels, create and issue tickets and boarding passes, provide mobile

passenger check-in and luggage check, process transactions, and issue receipts for in-transit shopping. In this application,

as in others, PrintPAD can print high-resolution signatures for proof of delivery.

PRINTPAD

Notes from the Field

Though the PrintPAD has only been in the market for a relatively short time, reports of its effectiveness are quickly

coming to light.

A Fresh Solution

Fresno, Calif.-based Producer’s Dairy (Producer’s) has served

the western United States for more than 75 years. The company

supplies fresh dairy products that distribution personnel deliver

directly to clients across this vast region.

Operating from 10 locations throughout California, Producer’s

has more than 2,500 customers. To satisfy customer expec-

tations, the company began using handheld computers and

portable printers about a decade ago. Since the handhelds had a

lifespan of only two to three years, Producer’s spent in excess

of $50,000 every cycle to replace the equipment. Added to this,

the handhelds had a daily failure rate of nearly 10 percent, attributed to the non-rugged nature of the devices. The unhappy

result: a loss of valuable time waiting for replacements, and dissatised customers unable to pay or obtain a receipt at the

point of sale.

Along with the aging handhelds, Producer’s used a portable dot matrix printer. These were mounted in dairy trucks, and

drivers had to go back and forth from the delivery site to the truck when printing an invoice or receipt. Further, the printers

required 8.5” x 11” paper and a printer ribbon, which combined, cost the dairy $40,000 annually. Using this size paper for

an invoice with one or two items was grossly wasteful, and as the handhelds didn’t allow for electronic signatures, hard

copies were needed for every receipt. These, of course, had to be led. When receipts began consuming too much space,

they were scanned for electronic storage. With more than 2,500 customers, this was a labor intensive activity.

Notied in January 2007 that its handheld devices were being discontinued, Producer’s turned to VAR Ross Computer

Systems to search for a new route delivery solution. Ross helped Producer’s identify what products in the market would

be applicable; they trimmed the list to three vendors before a nal solution was selected.

Producer’s chose Motorola MC70 handheld mobile computers and O’Neil

PrintPADs - Ross’ recommendation. The computers and printers are

integrated via a wireless Bluetooth connection. The handheld was chosen

because it has a large touch screen, is light and easy to carry, and yet is

highly durable. The rugged and reliable PrintPADs are thermal, compact,

and portable—eliminating the need for large paper and ribbons, and allow-

ing drivers to carry the integrated unit onto the site for electronic signature

and immediate printing of receipts.

The solution has proved highly efcient and cost effective. It allows Pro-

ducer’s to present properly calculated invoices, accept payment, and offer

a receipt at the point of sale. They are saving more than $40,000 a year in

paper and ribbon costs, as well as $15,000 annually in labor time formerly

used to scan receipts. According to Frank Sitwell, director of administration

at Producer’s Dairy, the company expects payback on the new route de-

livery system in less than two years. Moreover, the system is empowering

Producer’s to deliver what Sitwell calls “the things our customers expect us

to provide.”

PRINTPAD

The Greatest Thing Since Sliced Bread

Billerica, Mass.-based National Datacomputer, Inc. (NDI) specializes in

creating DSD solutions for the food and beverage industry. Specically, the

integrator sells O’Neill mobile printers and Motorola handheld mobile

computers running Route Rider LE software to companies delivering soda,

beer, coffee, tea, water, bread, and snacks.

When it comes to the mobile printing aspect of its solutions, NDI relies ex-

clusively on O’Neil printers. A recent solution for a large nationwide baking

company highlights the reasons why.

The customer’s drivers deliver bread to multi-location supermarket aisles and

need to have the freedom to work hands-free, but also need quick and easy

access to a mobile computer and printer. NDI recommended the O’Neil

PrintPAD. The unit is a combination of an O’Neil 4” thermal printer mounted

in a rugged case and an embedded communications charging cradle designed for the Motorola MC 9094 handheld

computer. The unit has an integrated carry strap and optional shoulder strap. Also optional is an integrated magnetic

stripe reader.

“The customer purchased 275 Motorola handhelds and O’Neil PrintPADs for its route drivers,” says Steve Bergmann,

director of product marketing for NDI. He adds that in NDI’s 20-year history of selling O’Neil products, the printers have

failed less than 1 percent of the time. “It’s a great product for us to sell, because we consider it to be a maintenance-free

product,” says Bergmann. “When we created our support program, we didn’t spend time troubleshooting or worrying

about the reliability of the O’Neil PrintPADs.”

PrintPAD Features and Speciﬁcations

The PrintPAD is the most exible integrated printing system on the market, compatible with Motorola (MC90XX-S,

MC70 and MC75 Series), Honeywell (Dolphin 7900), and Intermec (CN3 and CN3e) handheld computers.

All PrintPADs are tested rigorously for ruggedness and reliability. Unlike some of the new PrintPAD-type devices being

offered by other companies, O’Neil offers a proven design with years of product renement. It’s smaller, lighter and the

only PrintPAD-type device with a published 6-foot drop specication. It’s easy to see why O’Neil is also the only

company to include a two year standard warranty with every PrintPAD.

PRINTPAD

Physical Characteristics

Physical characteristics of the PrintPAD

vary slightly according to the handheld

computer with which they form an inte-

grated system. All models are designed to

be light, compact, and easy to handle.

Communications

Serial: RS-232 up to 38.4 baud or 460.8 kpps

Cradle: Standard interface connector with

handheld computer

Bluetooth: v1.2 (optional)

DEX port: DEX/UCS standard

All PrintPADs come with a two year warranty, the longest standard warranty in the industry. Regardless of who your

handheld terminal manufacturer of choice is, O’Neil has a PrintPAD solution to optimize your mobile printing processes.

Carry, charge and communicate is a simple solution that improves productivity and protability. This is what PrintPAD is

about, and has been built from the ground up to achieve.

NOTES

1. “Mobile Field Service Speaks Up,” Aberdeen Group Enterprise Strategies, February 20, 2007.

2. “Drive to Enhance Shopping Experience Creates Demand for Sophisticated Printers and Scanners,” Frost & Sullivan, August 29, 2005.

O’Neil Product Development, Inc.

8 Mason, Irvine, CA 92618-2705

Toll-free: 800.79ONEIL

Phone: 949.458.0500

Fax: 949.458.0708

Email: [email protected]

Media

Type: Direct thermal receipt paper (standard, premium, heavy-duty, long-life, image

protect, hi-temp, and all weather), synthetic media, UV coated media, limited label

support. For optimum print quality and printer performance, use Certied O’Neil

supplies.

Capacity: 2.25” (57 mm) max roll diameter 0.4” (10 mm) core

Width: 4.41” (112 mm)

Power Source

Battery: (2) 7.2V Li-ion, 2200 mAh (for a total of 4400 mAh)

DC Input: External DC jack, 12-15V built-in spike and surge protection

Endurance: Prints up to approximately 13.440” or 2,240 6” receipts on a single battery charge

Printer Charging: 7-9 hours from AC adapter

Hand-Held Charging: up to 5 hours from AC adapter or cigarette lighter adapter (depending on model)

Fonts & Languages

Flash/RAM Memory: 4 MB/2 MB (on Bluetooth models)

Standard Fonts: 5.5CPI, 7.2CPI, 10.7CPI, 18.5CPI, 20.4CPI, 22.6CPI & 34.0CPI (additional fonts

available)

Optional Characters: Arabic, Asian (including Big 5, Simplied Chinese, and Shift JIS), Greek, Hebrew,

OCRA, OCRB, Unicode subset, including Latin and Thai (additional international

characters available)

Bar Codes: Linear - Codabar, Code 39, Code 93, Code 128, EAN-8, EAN-13, Interleaved 2 of

5, MSI/Plessy, UCC/EAN-128, UPC-A, UPC-E

2D Symbologies - Aztec, PDF417, QR

Oneil PRINTPAD MC70 Supplementary Manual

Brand: Oneil

Model: PRINTPAD MC70

Type: Supplementary Manual

This manual is also suitable for

PrintPAD MC75

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Oneil PRINTPAD MC70 Supplementary Manual

This manual is also suitable for

Oneil PRINTPAD MC70 Supplementary Manual

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