NIX & Nixplay photo frames are products designed and manufactured by Creedon Technologies USA, LLC here after designated by “The

Company”

The Company warrants the product hardware components (‘Product’) against defects in material and workmanship when used in accordance

with The Company’s documentation (‘Documentation’) for a period of one (1) YEAR after the date of original purchase (‘Warranty Period’)

from the Company or the Company’s authorized reseller. If a hardware defect arises and a valid claim is received within the Warranty Period,

at its option and to the extent permitted by law, Company will either (1) repair the hardware defect at no charge, using new or refurbished

replacement parts, (2) exchange the product with a new or manufactured from new or serviceable used parts and is at least functionally

the shipping costs back to the country where the item was originally purchased. We will also be unable to ship a replacement or repaired item

to any country outside of the USA, Canada, UK or *EU Countries*, where it was rst purchased.

EXCLUSIONS AND LIMITATIONS

The Company will have no warranty obligation with respect to the following circumstances (‘Exclusions’) (‘Ineligible Products’): (i) a Product

that has no defects in materials or workmanship, (ii) Products with defects that are not reproducible by The Company, (iii) Products marked

as ‘sample’ or sold ‘AS IS’, (iv) Products whose serial number has been defaced or removed, or (v) Products that have been subject to: (a)

any modications, alterations, repair, or servicing by any party other than The Company or The Company’s authorized representatives; (b)

handling, storage, installation, testing, or use not in accordance with the applicable Documentation; (c) abuse, negligence, neglect, accidents,

abuse or misuse; (d) any breakdowns, uctuations, or interruptions in electric power or the telecommunications network; or (e) any Acts of

God, including re, ood, tornado, earthquake, hurricane, excessive snow, lightning, riot, insurrection, act of war or other disaster.

cabinet, unless proper ventilation is provided. Failure to do this, and subsequent damage to the frame will void your warranty.

OBTAINING WARRANTY SERVICE

Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting

warranty service. If the product is still not functioning properly after making use of these resources, please contact our representatives at

support@nixplay.com.

You must contact the Customer Care Department to receive an RMA (Return Merchandise Authorization). Returned NIX / Nixplay products

should be sent, by the buyer, with the postage-prepaid (provided by NIX during the RMA process) and packaged appropriately for safe

shipment.

No replacements will be sent out by the manufacturer until the returned item is received.