13
TROUBLESHOOTING, CORRECTIVE ACTIONS
The appliance does not turn on after I press
the button.
Water or steam are coming out of the steam
nozzle unexpectedly.
The espresso or coffee is not hot enough.
The coffee is too weak or not strong
enough.
The coffee flows too slowly.
The coffee is not creamy enough.
The machine has not produced any coffee
You used ground coffee instead of coffee
beans.
The grinder is making an unusual noise.
The grinding fineness button is difficult to
turn.
Steam does not come out of the nozzle.
Not enough froth on the milk.
The milk froth is too bubbly.
The Auto-Cappuccino accessory does not
suck up the milk (accessory sold separately)
The cleaning or descaling program will not
start.
After having filled the water tank, the
light remains on.
After having emptied the coffee grounds col-
lector, the light remains on.
A power failure occurred during a cycle.
There is water or coffee under the appliance.
The 4 red lights flash permanently.
Check that the power supply cord plug is correctly inserted in the socket.
If used often, some drops of water may run out of the steam nozzle.
Change the coffee temperature setting.
Heat the cups by rinsing them under hot water.
Check that the coffee bean compartment contains coffee and that it is running
through properly.
Avoid using oily, caramelised or flavoured coffee beans.
Reduce the volume you have selected using the knob.
Select the button.
Turn the fineness of grind button to the left to obtain a finer grind.
Make your coffee in two separate cycles by using the 2 cup function.
Turn the fineness of grind button to the right to obtain a coarser grind (may
depend on the kind of coffee being used).
Carry out one or more rinsing cycles.
Turn the fineness of grind button to the left to obtain a finer grind.
Remove the Claris cartridge.
An incident has been detected during the coffee making process.
The machine automatically re-initialises and is ready for a new cycle.
Use your vacuum cleaner to remove the ground coffee in the coffee bean
container.
There is a foreign body in the grinder.
Contact the Krups Consumer Service.
Only adjust the grinder when it is operating.
After having turned the machine off and left it to cool
Clean and unblock all of the openings in the nozzle using the needle supplied
(cf page 7).
Unblock the opening of the steam nozzle support pipe using a needle.
Remove the Claris cartridge.
Check that the steam comes out of the nozzle, dry the little air inlet at the top
of the nozzle if necessary.
Use a cold recipient and recently opened milk.
Possibly change the brand or type of milk (UHT or pasteurised).
Check that the 2 ends of the small stainless steel tube in the flexible part of
the steam nozzle are fitted together properly.
Check that the tube that goes into the milk is not blocked.
Check that the flexible tube is fitted tightly into the accessory to prevent air
getting in.
After having turned the machine off and left it to cool, unblock the outlet of the
Auto-Cappuccino accessory.
These programs are only possible when the machine requests them ('clean' or
'calc' light on).
Check for correct positioning of the tank in the coffee maker.
Check that the float at the bottom of the tank moves freely.
Rinse the accessory and if necessary remove scale.
Remove the collector, make certain that it is empty, wait for 8 seconds and
then fit it again.
Check that the cleaning tray is correctly pushed in.
The appliance will re-initialise automatically when power is turned on and be
ready for a new cycle.
The drip tray is overflowing. Empty it.
Check for correct positioning of the drip tray
Unplug the machine, remove the Claris cartridge, wait for 20 seconds and
then turn it all back on.
If the fault persists, note the number which appears on the display under the
cup tray and contact the Krups Consumer Service.