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Toshiba PROL550 User manual

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ToshibaPersonalComputer
Satellite
MaintenanceManual
TOSHIBACORPORATION
SatelliteL550/ProL550SeriesMaintenanceManual
Copyright
©2009byToshibaCorporation.Allrightsreserved.Underthecopyrightlaws,thismanual
cannotbereproducedinanyformwithoutthepriorwrittenpermissionofToshiba.Nopatent
liabilityisassumedwithrespecttotheuseoftheinformationcontainedherein.
ToshibaPersonalComputerSatelliteMaintenanceManual
FirsteditionMay.2009
Disclaimer
Theinformationpresentedinthismanualhasbeenreviewedandvalidatedforaccuracy.The
includedsetofinstructionsanddescriptionsareaccuratefortheSatelliteSeriesatthetimeofthis
manual'sproduction.However,succeedingcomputersandmanualsaresubjecttochangewithout
notice.Therefore,Toshibaassumesnoliabilityfordamagesincurreddirectlyorindirectlyfrom
errors,omissions,ordiscrepanciesbetweenanysucceedingproductandthismanual.
Trademarks
IBMisaregisteredtrademark,andOS/2andPS/2aretrademarksofIBMCorporation.
Microsoft, MS-DOS, Windows, DirectSound and DirectMusic are registered trademarks of
MicrosoftCorporation.
IntelandPentiumareregisteredtrademarks,andSpeedStepisatrademarkofIntelCorporation.
SoundBlasterisaregisteredtrademarkofCreativeTechnologyLtd.
CentronicsisaregisteredtrademarkofCentronicsDataComputerCorporation.
PhotoCDisatrademarkofEastmanKodak.
Allotherpropertiesaretrademarksorregisteredtrademarksoftheirrespectiveholders.
SatelliteL550/ProL550SeriesMaintenanceManual iii
Preface
ThismaintenancemanualdescribeshowtoperformhardwareservicemaintenancefortheToshiba
PersonalComputerSatellite,referredtoastheSatelliteSeriesinthismanual.
Theproceduresdescribedinthismanualareintendedtohelpservicetechniciansisolatefaulty
FieldReplaceableUnits(FRUs)andreplacetheminthefield.
SAFETYPRECAUTIONS
Fourtypesofmessagesareusedinthismanualtobringimportantinformationtoyourattention.
Eachofthesemessageswillbeitalicizedandidentifiedasshownbelow.
DANGER: “Danger”indicatestheexistenceofahazardthatcouldresultindeathor
seriousbodilyinjuryifthesafetyinstructionisnotobserved.
WARNING: “Warning”indicatestheexistenceofahazardthatcouldresultinbodily
injuryifthesafetyinstructionisnotobserved.
CAUTION: “Caution”indicatestheexistenceofahazardthatcouldresultinproperty
damageifthesafetyinstructionisnotobserved.
NOTE: “Note”containsgeneralinformationthatrelatestoyoursafemaintenance
service.
Improperrepairofthecomputermayresultinsafetyhazards.Toshibarequiresservicetechnicians
andauthorizeddealersorserviceproviderstoensurethefollowingsafetyprecautionsareadhered
tostrictly.
Besuretofastenscrewssecurelywiththerightscrewdriver.Ifascrewisnotfullyfastened,it
couldcomeloose,creatingadangerofashortcircuit,whichcouldcauseoverheating,
smokeorfire.
IfyoureplacethebatterypackorRTCbattery,besuretouseonlythesamemodelbatteryor
anequivalentbatteryrecommendedbyToshiba.Installationofthewrongbatterycancause
thebatterytoexplode.
SatelliteL550/ProL550SeriesMaintenanceManual
Themanualisdividedintothefollowingparts:
Chapter1 HardwareOverviewdescribestheSatelliteSeriessystemunitandeach
FRU.
Chapter2 TroubleshootingProceduresexplainshowtodiagnoseandresolveFRU
problems.
Chapter3 TestandDiagnosticsdescribeshowtoperformtestanddiagnostic
operationsformaintenanceservice.
Chapter4 ReplacementProceduresdescribestheremovalandreplacementofthe
FRUs.
Appendices Theappendicesdescribethefollowing:
HandlingtheLCDmodule
Boardlayout
Pinassignments
Keyboardscan/charactercodes
Keylayout
Screwtorquelist
Reliability
Conventions
Thismanualusesthefollowingformatstodescribe,identify,andhighlighttermsandoperating
procedures.
Acronyms
Onthefirstappearanceandwhenevernecessaryforclarification,acronymsareenclosedin
parenthesesfollowingtheirdefinition.Forexample:
ReadOnlyMemory(ROM)
Keys
Keysareusedinthetexttodescribemanyoperations.Thekeytopsymbolasitappearsonthe
keyboardisprintedinboldfacetype.
Keyoperation
SatelliteL550/ProL550SeriesMaintenanceManual v
Someoperationsrequireyoutosimultaneouslyusetwoormorekeys.Weidentifysuchoperations
bythekeytopsymbolsseparatedbyaplus(+)sign.Forexample,Ctrl+Pause(Break)means
youmustholddownCtrlandatthesametimepressPause(Break).Ifthreekeysareused,hold
downthefirsttwoandatthesametimepressthethird.
Userinput
Textthatyouareinstructedtotypeinisshownintheboldfacetypebelow:
DISKCOPYA:B:
Thedisplay
Textgeneratedbythecomputerthatappearsonitsdisplayispresentedinthetypefacebelow:
Formatcomplete
Systemtransferred
SatelliteL550/ProL550SeriesMaintenanceManual
TableofContents
Chapter1 HardwareOverview
1.1 Features..............................................................................................................................1-1
1.2 2.5-inchHDD.....................................................................................................................1-9
1.3 DVDSuperMulti(+-RDoubleLayer)............................................................................1-10
1.4 PowerSupply....................................................................................................................1-11
1.5 Batteries............................................................................................................................1-13
1.5.1 MainBattery.......................................................................................................1-13
1.5.2 BatteryChargingControl...................................................................................1-13
1.5.3 RTCBattery.......................................................................................................1-14
Chapter2 TroubleshootingProcedures
2.1 TroubleshootingIntroduction.................................................................................................3
2.2 TroubleshootingFlowchart....................................................................................................4
2.3 PowerSupplyTroubleshooting..............................................................................................9
2.4 DisplayTroubleshooting.........................................................................................……….14
2.5 KeyboardTroubleshooting...................................................................................................17
2.6 ExternalUSBDevicesTroubleshooting..............................................................................19
2.7 TouchPadTroubleshooting..................................................................................................22
2.8 SpeakerTroubleshooting......................................................................................................24
2.9 WirelessLANTroubleshooting...........................................................................................26
2.10 Cameratroubleshooting.........................…………………………………………………..28
2.11 BluetoothTroubleshooting...................................................................................................30
2.12 3in1cardTroubleshooting..................................................................................................32
2-13 HDD/SSDtroubleshootingprocess......................................................................................34
2-14 CRTfailuretroubleshootingprocess....................................................................................36
2-15 LANTroubleshooting..........................................................................................................38
2-16 MICtroubleshootingprocess...............................................................................................40
SatelliteL550/ProL550SeriesMaintenanceManual vii
2-17 BUTTONtroubleshootingprocess.......................................................................................41
2.18 Modemtroubleshootingprocess...........................................................................................44
2.19 Expresscardtroubleshootingprocess..................................................................................46
2.20 HDMItroubleshootingprocess............................................................................................48
2.21 E-SATAtroubleshootingprocess.........................................................................................50
2.22 OpticalDriveTroubleshooting.............................................................................................52
Chapter3 TestsandDiagnostics
3.1 TheDiagnosticTest................................................................................................................3
3.2 ExecutingtheDiagnosticTest................................................................................................4
3.3 DisplayConfiguration...........................................................................................................8
3.4 AudiosoundTest....................................................................................................................9
3.5 FanON/OFFTest...................................................................................................................9
3.6 MainBatteryChargeTest.....................................................................................................11
3.7 FDDTest..........................................................................................................................…11
3.8 MemoryCheck.....................................................................................................................14
3.9 KeyboardTest.......................................................................................................................14
3.10 Mouse(Pad)Test..................................................................................................................16
3.11 LCDPixelsModeTest.........................................................................................................17
3.12 MagneticswitchTest............................................................................................................18
3.13 LANTest..............................................................................................................................20
3.14 RTCTest..............................................................................................................................23
3.15 BUTTONTest......................................................................................................................24
3.16 1stHDDTest.........................................................................................................................26
3.17 RDMITest............................................................................................................................27
3.18 WDMITest...........................................................................................................................28
SatelliteL550/ProL550SeriesMaintenanceManual
Chapter4 ReplacementProcedures
4.1 General...............................................................................................................................4-1
SafetyPrecautions..............................................................................................................4-2
BeforeYouBegin...............................................................................................................4-4
DisassemblyProcedures.....................................................................................................4-5
AssemblyProcedures.........................................................................................................4-5
ToolsandEquipment..........................................................................................................4-6
ScrewTighteningTorque...................................................................................................4-6
ColorsofScrewShanks.....................................................................................................4-7
SymbolsofScrewsontheLaptopBody.............................................................................4-7
Symbolexamples...............................................................................................................4-7
4.2 Battery................................................................................................................................4-8
RemovingtheBatteryPack................................................................................................4-8
InstallingtheBatteryPack..................................................................................................4-9
4.3 HDD.................................................................................................................................4-10
RemovingtheHDD..........................................................................................................4-10
InstallingtheHDD...........................................................................................................4-11
4.4Memory..................................................................................................................................4-12
RemovingtheOptionalMemory......................................................................................4-12
InstallingtheOptionalMemory.......................................................................................4-13
4.5 ODD.................................................................................................................................4-14
RemovingtheODDBayModule.....................................................................................4-14
InstallingtheODDBayModule.......................................................................................4-15
DisassemblingtheODDDrive.........................................................................................4-15
AssemblingtheODDDrive.............................................................................................4-16
4.6 KeyboardCoverandKeyboard........................................................................................4-17
RemovingtheKeyboardCoverandKeyboard.................................................................4-17
InstallingtheKeyboardCoverandKeyboard..................................................................4-19
4.7 LogicUpperAssembly.....................................................................................................4-20
RemovingtheLogicUpperAssembly.............................................................................4-20
InstallingtheLogicUpperAssembly...............................................................................4-22
SatelliteL550/ProL550SeriesMaintenanceManual ix
4.8 FunctionBoard.................................................................................................................4-23
RemovingtheFunctionBoard..........................................................................................4-23
Installingthefunctionboard.............................................................................................4-23
4.9BluetoothCard.......................................................................................................................4-24
RemovingtheBluetoothcard...........................................................................................4-24
InstallingtheBluetoothcard.............................................................................................4-25
4.10 TouchPadButtonBoardandBracket..............................................................................4-26
RemovingtheTouchpadbuttonboardandbracket.........................................................4-26
InstallingtheTouchPadButtonBoardandBracket........................................................4-27
4.11 Speakers............................................................................................................................4-28
RemovingtheSpeakers....................................................................................................4-28
InstallingthetheSpeakers................................................................................................4-28
4.12 DisplayAssembly.............................................................................................................4-29
RemovingtheDisplayAssembly.....................................................................................4-29
InstallingtheDisplayAssembly.......................................................................................4-30
4.13 ThermalFan......................................................................................................................4-31
RemovingtheThermalFan..............................................................................................4-31
InstallingtheThermalFan................................................................................................4-31
4.14 Motherboard.....................................................................................................................4-32
RemovingtheMotherboard..............................................................................................4-32
InstallingtheMotherboard...............................................................................................4-34
4.15 USBBoard........................................................................................................................4-36
RemovingtheUSBBoard................................................................................................4-36
InstallingtheUSBBoard..................................................................................................4-36
4.16 ODDBoard.......................................................................................................................4-37
RemovingtheODDBoard...............................................................................................4-37
InstallingtheODDBoard.................................................................................................4-37
4.17 ThermalModuleandVGABoard(Optional)...................................................................4-38
RemovingRemovingtheThermalModuleandVGABoard...........................................4-38
InstallingtheVGABoardandThermalModule..............................................................4-39
4.18 CPU..................................................................................................................................4-41
RemovingtheCPU...........................................................................................................4-41
SatelliteL550/ProL550SeriesMaintenanceManual
InstallingtheCPU............................................................................................................4-42
4.19 WLANCard.....................................................................................................................4-43
RemovingtheWLANCard..............................................................................................4-43
InstallingtheWLANCard...............................................................................................4-43
4.20 ModemCard(Optional)...................................................................................................4-44
RemovingtheModemCard.............................................................................................4-44
InstallingtheModemCard...............................................................................................4-44
4.21 LCDBezelAssembly.......................................................................................................4-45
RemovingtheLCDBezelAssembly................................................................................4-45
InstallingtheLCDBezel..................................................................................................4-47
4.22 LCDModule.....................................................................................................................4-50
RemovingtheLCDModule.............................................................................................4-50
InstallingtheLCDModule...............................................................................................4-53
4.23 CMOSBoardandMicrophone(Optional).......................................................................4-53
RemovingtheCMOSBoardandMicrophone.................................................................4-53
InstallingtheCMOSBoardandMicrophone...................................................................4-53
Figures
Figure4.1 RemovingtheBatteryPack....................................................................................4-8
Figure4.2 RemovingtheHDDdoor.....................................................................................4-10
Figure4.3 RemovingtheHDDplate.....................................................................................4-11
Figure4.4 RemovingtheRAMdoor.....................................................................................4-12
Figure4.5 RemovingtheRAMfromthelaptop...................................................................4-13
Figure4.6 RemovingtheODDBaymodule.........................................................................4-14
Figure4.7 RemovingthebracketfromtheODDdrive.........................................................4-15
Figure4.8 Removingthekeyboardcover..............................................................................4-17
Figure4.9 Removingscrewsandreleasinghooksfromthekeyboard..................................4-18
Figure4.10 Removingthekeyboard........................................................................................4-19
Figure4.11 Removingthescrewsfromthebottomofthelaptop...........................................4-20
Figure4.12 Removingsixscrewsfromunderthekeyboard...................................................4-21
Figure4.13 Detachingcablesfromunderthekeyboardp........................................................4-22
SatelliteL550/ProL550SeriesMaintenanceManual xi
Figure4.14 Removingthefunctionboard...............................................................................4-23
Figure4.15 RemovingtheBluetoothcard...............................................................................4-24
Figure4.16 Removingthescrewsfromthetouchpadbuttonboard.......................................4-26
Figure4.17 Removingthetouchpadbracket..........................................................................4-27
Figure4.18 Removingthespeakers.........................................................................................4-28
Figure4.19 Removingthedisplayassembly...........................................................................4-29
Figure4.20 Removingthehingebrackets...............................................................................4-30
Figure4.21 Removingthethermalfanfromthelogiclowerassembly...................................4-31
Figure4.22 Removingthemotherboardfromlogiclowerassembly......................................4-32
Figure4.23 RemovingtheDCINconnectorandcable...........................................................4-33
Figure4.24 Pickingupthemotherboard.................................................................................4-34
Figure4.25 Aligningthemotherboardconnectors..................................................................4-35
Figure4.26 InstallingtheDCINconnector.............................................................................4-36
Figure4.27 RemovingtheUSBBoard....................................................................................4-37
Figure4.28 RemovingtheODDBoard...................................................................................4-38
Figure4.29 RemovingtheThermalModule...........................................................................4-39
Figure4.30 RemovingtheVGABoard..........................................................................................
Figure4.31 ReapplyShinetsu7726greaseonthethermalmoduleand
removeanyreleasepapers....................................................................................4-40
Figure4.32 RemovingtheCPU...............................................................................................4-41
Figure4.33 RemovingtheWLANcard...................................................................................4-43
Figure4.34 Removingthemodemcard..................................................................................4-44
Figure4.35 RemovingtheLCDBezelAssembly...................................................................4-45
Figure4.36 Takingoutthehingewall.....................................................................................4-46
Figure4.37 Removingthebezelfromthehingewall..............................................................4-46
Figure4.38 Reroutethecables................................................................................................4-47
Figure4.39 Pressingthebezelhingewall...............................................................................4-48
Figure4.40 Pressingthebezeldownsidehook........................................................................4-49
Figure4.41 Pressingtheleftandrightsideofthebezel..........................................................4-49
Figure4.42 Pressingthebezelupsidehooks...........................................................................4-50
Figure4.43 RemovingtheLCDModulefromtheLCDcoverassembly................................4-51
Figure4.44 RemovingtheLCDHingeAssembly...................................................................4-52
SatelliteL550/ProL550SeriesMaintenanceManual
Figure4.45 RemovingtheLVDScable..................................................................................4-53
Figure4.46 InstallingtheLCDHingeAssembly....................................................................4-53
Figure4.47 RemovingtheLCDModulefromtheLCDcoverassembly................................4-53
Figure4.48 RemovingtheCMOSboardandMicrophone......................................................4-53
Appendices
AppendixA HandlingtheLCDModule....................................................................................A-1
AppendixB BoardLayout.........................................................................................................B-1
AppendixC PinAssignments....................................................................................................C-1
AppendixD KeyboardScan/CharacterCodes...........................................................................D-1
AppendixE KeyLayout............................................................................................................E-1
AppendixF SeriesScrewTorqueList......................................................................................F-1
AppendixG Reliability..............................................................................................................G-1
Chapter1
HardwareOverview
1HardwareOverview
SatelliteL550MaintenanceManual 1-ii
Chapter1 Contents
1.1
Features...................................................................................................................1-1
1.2
2.5-inchHDD.........................................................................................................1-9
1.3
DVDSuperMulti(+-RDoubleLayer).................................................................1-10
1.4
PowerSupply........................................................................................................1-11
1.5
Batteries................................................................................................................1-13
1.5.1
MainBattery..........................................................................................1-13
1.5.2
BatteryChargingControl......................................................................1-13
1.5.3
RTCBattery..........................................................................................1-14
1HardwareOverview
SatelliteL550MaintenanceManual 1-iii
Figures
Figure1-1A
IDPartsDescriptionPlacementPartA..........................................................1-5
Figure1-2
SATAHDD....................................................................................................1-9
Figure1-3
DVDSuperMultiDrive...............................................................................1-10
Tables
Table1-1
HDDSpecifications........................................................................................1-9
Table1-2
DVDSuperMultiDriveSpecifications.......................................................1-10
Table1-3
Quick/NormalChargingTime......................................................................1-13
Error!UsetheHometabtoapply2tothetextthatyouwanttoappearhere.Error!Usethe
Hometabtoapply2tothetextthatyouwanttoappearhere. 1HardwareOverview
SatelliteL550MaintenanceManual 1-1
1.1 Features
TheToshibaSatelliteL550/L550Disafull-sizePCnotebookequippedwithaDualCore
Processor,providinghigh-speedprocessingcapabilitiesandadvancedfeatures.Thecomputer
employsalithiumionbatterythatallowsittobebattery-operatedforlongperiodsoftime.The
displayuses17.3-inchWXGALCDpanel.ManyfeaturescanbeBuiltToOrder(BTO)to
customizethesystemforeachuser.
Thecomputerhasthefollowingfeatures:
Processor(BTO)
ThecomputerisequippedwithoneofthefollowingIntel
®
processors:
Intel
®
DualCore
TM
2DuoProcessor
Intel
®
Penryn/CeleronProcessorSupport
Memory(BTO)
ThecomputerhastwoSODIMMslotswhichcomestandardwith512MB/1GB/2GB/4GB,
acceptingBTOforyourmemoryrequirements.Itcanincorporateuptoeither4GBor8GB
ofmainmemorydependingonthemodels.ItsupportsDDR2at667MHzand800MHz.
BatteryPack
Thecomputerispoweredbyonerechargeableandremovablelithiumionbatterypack.The
capacitycanbeeither3-cell,6-cellor12-cell,dependingonthemodelofthecomputer.
RTCBattery
TheinternalRTCbatterybacksuptheRealTimeClockandcalendar.
HardDiskDrive(HDD)(BTO)
Thecomputeraccommodatesa9.5mmHDDwiththefollowingstoragecapacities:
120/160/250/320GB,S-ATA(5,400rpm)
160/200/320GB,S-ATA(7,200rpm)
Thecomputerhasanoptional9.5mmSSDwiththefollowingcapacities:
64/128GB
1HardwareOverview Error!UsetheHometabtoapply2tothetextthatyouwantto
appearhere.Error!UsetheHometabtoapply2tothetextthatyouwanttoappearhere.
SatelliteL550MaintenanceManual 1-2
Error!UsetheHometabtoapply2tothetextthatyouwanttoappearhere.Error!Usethe
Hometabtoapply2tothetextthatyouwanttoappearhere. 1HardwareOverview
SatelliteL550MaintenanceManual 1-3
ODD(BTO)
12.7mmheightDVDSuperMultidrivesupporting±RDoubleLayer
12.7mmheightDVDSuperMultidrivesupporting±RDoubleLayerw/Labelflash
Display
TheLCDdisplaycomeswiththefollowing:
17.3"W(16:9)HD+(1600x900)CSVWhiteLED
Graphics(BTO)
Intel
®
GM45/GL40integratedgraphicsdisplay
ATIMobilityRadeon
TM
HD4500forexternalgraphicssupport,DDR3(256/512MB)
(dependingonmodel)
Keyboard
ThecomputerisequippedwithaToshibastandard360mmkeyboard,whichhasA4+10key
GenchakuKeyboardwithoutstick-point.ItisaVista-compliantkeyboardwithoptional
Windowskeysandapplicationkeys(exceptforLinuxmodels).
PointingDevice
TheintegratedWideTouchPadandtwocontrolbuttonsinthepalmrestallowcontrolof
theon-screenpointerandsupportfunctionssuchasthescrollingofwindows.
ExternalMonitorPort
TheanalogVGAportprovidessupportforVESADDC2Bcompatiblefunctions.AWDDM
driverisreadyforVista.
UniversalSerialBus(USB)Ports
ThecomputerhastwoUSB2.0portsalongwithoneUSB/eSATAcomboport(seebelow).
Itissupportedtodaisy-chainamaximumof127USBdevices.Theserialdatatransferrate
is480Mbpsor12Mbpsand1.5Mbps.TheseportssupportPnPinstallationandhot
plugging.
1HardwareOverview Error!UsetheHometabtoapply2tothetextthatyouwantto
appearhere.Error!UsetheHometabtoapply2tothetextthatyouwanttoappearhere.
SatelliteL550MaintenanceManual 1-4
eSATA
TheexternalSATAoreSATAportexecuteshigh-speeddatatransfertoexternaldevices
andsupportsshieldedcablelengthsofupto2metersoutsidethePC.Theportalsoprovides
dualUSBcompatibility.
ExpressCardSlot(BTO)
TheinternalExpressCardslotisauniversalslot.ThisslotsupportsExpressCard34/54and
comeswithadummycard.ItalsosupportsUSB/PCIExpresssignals.
BridgeMediaSlot
ThisslotallowsyoutoinsertSD,MiniSD/MicroSD(throughanadaptor),MemoryStick,
MemoryStickProandMMCmemorycards.Itsupportshigh-speedSDandSDHC.This
modeldoesnotsupportCF,SmartMediacards,xDorMemoryStickDuocards.
Soundsystem
TheintegratedsoundsystemiscomposedoftwoRealtekAzaliainternalspeakers,an
internalmicrophone(BTOwithinternalcamera),andstandardMicrophone-INand
Headphone-OUTports.
InternalCamera(BTO)
Itsupports0.3Mand1.0MpixelswithAutoMacroandcomeswithablueLEDindicator.
AninternalmicrophoneisBTOwiththeinternalcameraandincludesechocancellation.
Thecameraisnotarotationtype.
Headphones/Line-outJack
Thisjackconnectsdigitalspeakersorstereoheadphones(16ohmminimum).When
connectedtodigitalspeakersorheadphones,theinternalspeakerisautomaticallydisabled.
Microphone/Line-inJack
A3.5mmminimicrophonejackenablesconnectionofathree-conductormicrophonefor
monauralinputandalsoenablestheconnectionofastereodeviceforaudioinput.
HDMIOutPort(BTO)
TheHDMI1.3outportcanconnectwithaTypeAconnectorHDMIcable.TheHDMIout
/