Service&WarrantyInformation
LimitedOne-YearWarranty
HowtoGetServiceUndertheTermsoftheLimitedOne-Year
Whenyoususpectanitemisdefective,pleasechecktheoperator'smanualforstandard
operationandtrouble-shootingtechniquesthatmaycorrecttheproblem.Additional
informationmaybefoundontheM.T.H.Website.Shouldyoustillrequireservice,
followtheinstructionsbelowtoobtainwarrantyservice.
First,e-mail,write,callorfaxaM.T.H.AuthorizedServiceCenter(ASC)inyourareatoobtainRepair
Authorization.YoucanfindthelistofASCsontheM.T.H.Website,www.mth-railking.com.Authorized
ServiceCentersarerequiredtomakewarrantyrepairsonitemssoldfromthatstore;allotherrepairsmay--
ormaynotbedoneatthestore'sowndiscretion.IfyoudidnotpurchasetheitemdirectlyfromtheASC,you
willneedtoselectaNationalAuthorizedServiceCenter(NASC).ThesecentersarecompensatedbyM.T.H.to
performwarrantyserviceforanycustomerwhoserepairqualifies
forwarrantyservice.AlistofNASCretailers
canbelocatedontheM.T.H.Websiteorbycalling1-888-640-3700.Shouldthewarrantynolongerapply,you
maychooseeitheranASCorNASCretailertoserviceyourM.T.H.Product.Areasonableservicefeewillbe
CAUTION:Makesuretheproductispackedinitsoriginalfactorypackagingincludingitsfoamandplastic
wrappingmaterialtopreventdamagetothemerchandise.Thereisnoneedtoreturntheentiresetifonlyoneof
thecomponentsisinneedofrepair.
Pleasemakesureyouhavefollowedtheinstructionscarefullybeforeretur
ninganymerchandiseforservice.
AuthorizedM.T.H.ServiceCentersareindependentlyownedandoperatedandarenotagentsorrepresentatives
ofM.T.H.ElectricTrains.M.T.H.assumesnoresponsibility,financialorotherwise,formaterialleftintheir
possession,orworkdone,byprivatelyownedM.T.H.AuthorizedServiceCenters.
IfyouneedassistanceatanytimeemailMTHServiceat,orcall410381-2580.
only
unlessotherwiseinstructedbytheServiceCenter Theshipmentmustbe
prepaidandwerecommendthatitbeinsured.Acoverletterincludingyourname,address,daytimephone
number,e-mailaddress(ifavailable),ReturnAuthorizationnumber(ifrequiredbytheservicecenter,acopy
ofyoursalesreceiptandafulldescriptionoftheproblemmustbeincludedtofacilitatetherepairs.Please
includethedescriptionregardlessofwhetheryoudiscussedtheproblemwithaservicetechnicianwhen
contactingtheServiceCenterforyourReturnAuthorization.
AllM.T.H.productspurchasedfromanAuthorizedM.T.H.TrainMerchantarecoveredbythiswarranty.
acopyofthe
originalsalesreceiptfromanAuthorizedM.T.H.TrainMerchant
Seeourwebsiteatorcall1-888-640-3700toidentifyanAuthorizedM.T.H.TrainMerchantnearyou.
M.T.H.productsarewarrantiedforoneyearfromthedateofpurchaseagainstdefectsinmaterialorworkmanship,exc
luding
wearitemssuchaslightbulbs,pick-uprollers,batteries,smokeunitwicks,andtractiontires.Wewillrepairorre
place(atour
option)thedefectivepartwithoutchargeforthepartsorlabor,iftheitemisreturnedtoanAuthorizedServiceCent
er
(ASC)orM.T.H.NationalAuthorizedServiceCenter(NASC)withinoneyearoftheoriginaldateofpurchase.Thiswarr
anty
doesnotcoverdamagescausedbyimpropercare,handling,oruse.Transportationcostsincurredbythecustomeraren
ot
coveredunderthiswarranty.
Itemssentforrepairmustbeaccompaniedbyareturnauthorizationnumber,adescriptionoftheproblem,and
,whichgivesthedateofpurchase.Ifyouaresendingthis
producttoanAuthorizedServiceCenter,contactthatCenterfortheirreturnauthorization.
Thiswarrantygivesyouspecificlegalrights,andyoumayhaveotherrightsthatvaryfromstatetostate.Specificqu
estions
regardingthewarrantymaybeforwardedtoM.T.H.dir
ectly.
M.T.H.
www.mth-railking.com