Lexmark CX421 User manual

Category
Laser/LED printers
Type
User manual

This manual is also suitable for

CX421, CX522, CX622, CX625,
MC2325, MC2425, MC2535,
MC2640, XC2235, XC2240,
XC4240
User's Guide
July 2018 www.lexmark.com
Machine type(s):
7529
Model(s):
081, 230, 238, 436, 486, 496, 636, 638, 686, 698, 836, 838, 898
Contents
Safety information.........................................................................................7
Conventions...........................................................................................................................................................7
Product statements..............................................................................................................................................7
Learning about the printer......................................................................... 10
Finding information about the printer...........................................................................................................10
Selecting a location for the printer................................................................................................................ 12
Printer configurations........................................................................................................................................ 13
Attaching cables................................................................................................................................................. 14
Using the control panel.............................................................................. 16
Lexmark CX421, Lexmark MC2325, and Lexmark MC2425...............................................................16
Lexmark CX522, Lexmark CX622, Lexmark MC2535, Lexmark MC2640, Lexmark
XC2235, and Lexmark XC2240............................................................................................................... 17
Lexmark CX625 and Lexmark XC4240..................................................................................................... 18
Understanding the status of the power button and indicator light.......................................................18
Setting up and using the home screen applications............................. 20
Using the home screen................................................................................................................................... 20
Customizing the home screen........................................................................................................................21
Using Display Customization.......................................................................................................................... 21
Setting up Scan Center....................................................................................................................................22
Setting up Card Copy.......................................................................................................................................22
Using Shortcut Center......................................................................................................................................23
Creating a Cloud Connector profile............................................................................................................. 23
Setting up Device Quotas...............................................................................................................................23
Using QR Code Generator..............................................................................................................................24
Configuring EcoSettings................................................................................................................................ 24
Using Customer Support.................................................................................................................................24
Managing bookmarks.......................................................................................................................................24
Creating bookmarks ................................................................................................................................................... 24
Creating folders ........................................................................................................................................................... 25
Managing contacts............................................................................................................................................26
Adding contacts...........................................................................................................................................................26
Adding groups.............................................................................................................................................................. 26
Editing contacts or groups........................................................................................................................................26
Contents 2
Deleting contacts or groups..................................................................................................................................... 27
Setting up and using the accessibility features..................................... 28
Activating Voice Guidance..............................................................................................................................28
Navigating the screen using gestures.........................................................................................................28
Enabling Magnification mode........................................................................................................................ 29
Adjusting the Voice Guidance speech rate................................................................................................29
Using the keyboard on the display...............................................................................................................29
Enabling spoken passwords or personal identification numbers........................................................ 29
Loading paper and specialty media.........................................................30
Setting the paper size and type.................................................................................................................... 30
Configuring Universal paper settings.......................................................................................................... 30
Loading trays......................................................................................................................................................30
Loading the multipurpose feeder..................................................................................................................32
Loading the manual feeder.............................................................................................................................34
Linking trays........................................................................................................................................................34
Paper support..............................................................................................36
Supported paper sizes.....................................................................................................................................36
Supported paper types....................................................................................................................................38
Supported paper weights............................................................................................................................... 39
Printing......................................................................................................... 41
Printing from a computer..................................................................................................................................41
Printing from a mobile device......................................................................................................................... 41
Printing from a flash drive............................................................................................................................... 42
Supported flash drives and file types...........................................................................................................43
Configuring confidential jobs......................................................................................................................... 44
Printing confidential and other held jobs....................................................................................................44
Printing from a Cloud Connector profile..................................................................................................... 45
Printing a font sample list................................................................................................................................45
Printing a directory list..................................................................................................................................... 46
Copying........................................................................................................ 47
Making a copy.................................................................................................................................................... 47
Copying photos..................................................................................................................................................47
Copying on letterhead......................................................................................................................................47
Contents 3
Copying on both sides of the paper.............................................................................................................48
Reducing or enlarging copies........................................................................................................................48
Collating copies................................................................................................................................................. 48
Placing separator sheets between copies................................................................................................. 48
Copying multiple pages onto a single sheet............................................................................................. 49
Creating a copy shortcut................................................................................................................................. 49
E-mailing...................................................................................................... 50
Setting up the email function........................................................................................................................50
Configuring email settings............................................................................................................................ 50
Sending an e-mail............................................................................................................................................. 50
Creating an e-mail shortcut............................................................................................................................ 50
Faxing...........................................................................................................52
Setting up the printer to fax............................................................................................................................52
Sending a fax......................................................................................................................................................58
Scheduling a fax................................................................................................................................................ 59
Creating a fax destination shortcut.............................................................................................................. 59
Changing the fax resolution........................................................................................................................... 59
Adjusting the fax darkness............................................................................................................................. 59
Viewing a fax log...............................................................................................................................................60
Blocking junk faxes...........................................................................................................................................60
Holding faxes..................................................................................................................................................... 60
Forwarding a fax................................................................................................................................................60
Scanning.......................................................................................................61
Scanning to an FTP server...............................................................................................................................61
Creating an FTP shortcut................................................................................................................................. 61
Scanning to a flash drive.................................................................................................................................. 61
Sending scanned documents to a computer.............................................................................................62
Scanning to a Cloud Connector profile.......................................................................................................62
Understanding the printer menus............................................................63
Menu map............................................................................................................................................................63
Device...................................................................................................................................................................64
Print....................................................................................................................................................................... 78
Paper.....................................................................................................................................................................87
Contents 4
Copy......................................................................................................................................................................89
Fax.........................................................................................................................................................................93
E-mail.................................................................................................................................................................. 105
FTP........................................................................................................................................................................113
USB Drive............................................................................................................................................................117
Network/Ports................................................................................................................................................... 123
Security...............................................................................................................................................................134
Reports................................................................................................................................................................142
Help..................................................................................................................................................................... 143
Troubleshooting................................................................................................................................................143
Printing the Menu Settings Page................................................................................................................. 143
Securing the printer..................................................................................145
Locating the security slot...............................................................................................................................145
Erasing printer memory..................................................................................................................................145
Erasing printer hard disk memory............................................................................................................... 145
Encrypting the printer hard disk...................................................................................................................146
Restoring factory default settings................................................................................................................146
Statement of Volatility.....................................................................................................................................146
Maintaining the printer.............................................................................148
Adjusting the speaker volume......................................................................................................................148
Networking........................................................................................................................................................ 149
Cleaning printer parts......................................................................................................................................151
Ordering parts and supplies......................................................................................................................... 154
Replacing parts and supplies....................................................................................................................... 159
Moving the printer.............................................................................................................................................171
Saving energy and paper...............................................................................................................................172
Recycling............................................................................................................................................................ 173
Clearing jams............................................................................................. 175
Avoiding jams....................................................................................................................................................175
Identifying jam locations................................................................................................................................ 176
Paper jam in trays.............................................................................................................................................177
Paper jam in door A......................................................................................................................................... 177
Paper jam in the standard bin........................................................................................................................181
Paper jam in the multipurpose feeder........................................................................................................185
Contents 5
Paper jam in the manual feeder...................................................................................................................186
Paper jam in door C.........................................................................................................................................186
Troubleshooting........................................................................................ 188
Network connection problems.....................................................................................................................188
Hardware options problems.........................................................................................................................190
Issues with supplies......................................................................................................................................... 191
Paper feed problems...................................................................................................................................... 193
Printing problems.............................................................................................................................................196
Color quality problems.................................................................................................................................. 222
Faxing problems............................................................................................................................................. 225
Scanning problems........................................................................................................................................ 228
Contacting customer support......................................................................................................................232
Upgrading and migrating........................................................................233
Hardware...........................................................................................................................................................233
Software............................................................................................................................................................ 243
Firmware............................................................................................................................................................244
Notices.......................................................................................................245
Index........................................................................................................... 261
Contents 6
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
Safety information 7
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
Make sure that all doors and trays are closed.
Turn o the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in
flooring.
If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer
o
the trays. Do not try to lift the printer and any options at the same
time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your fingers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
Safety information 8
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn o the
printer and unplug the power cord from the electrical outlet before accessing areas marked with this
symbol.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 9
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
See the setup documentation that came with the
printer or go to
http://support.lexmark.com.
More setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer
firmware
or go to
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software
program or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learning about the printer 10
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Go to
http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
Place and date of purchase
Machine type and serial number
Safety information
Regulatory information
Warranty information
Environmental information
Warranty information varies by country or region:
In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Learning about the printer 11
Selecting a location for the printer
Leave enough room to open trays, covers, and doors and to install hardware options.
Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer:
Clean, dry, and free of dust
Away from stray staples and paper clips
Away from the direct
airflow
of air conditioners, heaters, or ventilators
Free from direct sunlight and humidity extremes
Observe the temperature range.
Operating temperature 10 to 32.2°C (50 to 90°F)
Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 305 mm ( 12 in .)
2 Rear 102 mm (4 in.)
3 Right side 76 mm (3 in.)
4 Front 508 mm (20 in.)
Note: The minimum space needed in front of the machine is 76 mm (3 in.).
5 Left side 76 mm (3 in.)
Learning about the printer 12
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see
www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding an optional 650sheet duo tray or a 550sheet tray. For more
information, see
“Installing optional trays” on page 242.
1 Automatic document feeder (ADF)
2 ADF tray
3 Standard bin
4 ADF bin
5 Standard 250sheet tray
6 Optional 650sheet duo tray
Note: This tray is available only in some printer models.
Learning about the printer 13
7 Optional 550sheet tray
Note: This tray is available only in some printer models.
8 Manual feeder
9 Control panel
Note: The appearance may vary depending on your printer model.
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of
fire
or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Learning about the printer 14
Use the To
1 LINE port Connect the printer to an active telephone line through a standard wall jack (RJ11), DSL
filter, or VoIP adapter, or any other adapter that allows you to access the telephone line
to send and receive faxes.
2 Power cord socket Connect the printer to a properly grounded electrical outlet.
3 USB port Attach a keyboard or any compatible option.
Note: This port is available only in some printer models.
4 USB printer port Connect the printer to a computer.
5 Ethernet port Connect the printer to a network.
Learning about the printer 15
Using the control panel
Lexmark CX421, Lexmark MC2325, and Lexmark MC2425
Use the To
1 Display View printing options, printer status, and error messages.
2 Select button
Select a menu option.
Save the changes in a setting.
3 Arrow buttons
Scroll through the menus or move between screens and menu options.
Adjust the numeric value of a setting.
4 Address book button View the stored addresses.
5 Redial button View the last number dialed.
6 Numeric keypad Enter numbers or symbols in an input field.
7 Power button
Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five seconds.
Set the printer to Sleep or Hibernate mode.
Wake the printer from Sleep or Hibernate mode.
8 Stop or Cancel button Stop the current printer task.
9 Start button Start a printer task, depending on which mode is selected.
10 Pause button Place a dial pause in a fax number.
11 Backspace button Move the cursor backward and delete a character in an input field.
12 Fax button Send faxes.
13 Indicator light Check the printer status.
14 Back button Return to the previous screen.
15 Home button Go to the home screen.
Using the control panel 16
Lexmark CX522, Lexmark CX622, Lexmark MC2535,
Lexmark MC2640, Lexmark XC2235, and Lexmark
XC2240
Use the To
1 Display
View the printer messages and supply status.
Set up and operate the printer.
2 Home button Go to the home screen.
3 Numeric keypad Enter numbers or symbols in an input field.
4 Power button
Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five
seconds.
Set the printer to Sleep or Hibernate mode.
Wake the printer from Sleep or Hibernate mode.
5 Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning.
6 Stop or Cancel button Stop the current printer task.
7 Start button Start a job, depending on which mode is selected.
8 Pause button Place a dial pause in a fax number.
9 Backspace button Move the cursor backward and delete a character in an input field.
10 Indicator light Check the printer status.
11 Volume buttons Adjust the speaker volume.
Using the control panel 17
Lexmark CX625 and Lexmark XC4240
Use the To
1 Display
View the printer messages and supply status.
Set up and operate the printer.
2 Home button Go to the home screen.
3 Power button
Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five
seconds.
Set the printer to Sleep or Hibernate mode.
Wake the printer from Sleep or Hibernate mode.
4 Numeric keypad Enter numbers or symbols in an input field.
5 Pause button Place a dial pause in a fax number.
6 Start button Start a job, depending on which mode is selected.
7 Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning.
8 Stop or Cancel button Stop the current printer task.
9 Backspace button Move the cursor backward and delete a character in an input field.
10 Indicator light Check the status of the printer.
11 Volume buttons Adjust the speaker volume.
12 Speaker port Attach a speaker.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Using the control panel 18
Indicator light Printer status
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Using the control panel 19
Setting up and using the home screen
applications
Note: These applications are supported only in some printer models.
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touch To
1 Copy Make copies.
2 Email Send emails.
3 Settings Access the printer menus.
4 Fax Send fax.
5 Address Book Manage a contact list that other applications on the printer can access.
6 Status/Supplies
Show a printer warning or error message whenever the printer requires intervention
to continue processing.
View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
7 USB Drive
Print photos and documents from a flash drive.
Scan photos and documents to a flash drive
8 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
9 Held Jobs Show the print jobs that are held in the printer memory.
10 Shortcut Center Organize all shortcuts.
11 App Profiles Access application profiles.
12 Scan Profiles Scan and save documents directly to the computer.
Setting up and using the home screen applications 20
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Lexmark CX421 User manual

Category
Laser/LED printers
Type
User manual
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