Avaya BCM450.R600.SU.System013 User manual

Brand: Avaya

Model: BCM450.R600.SU.System013

Type: User manual

Compas ID: 158156

avaya.com

Technical Tip

Date: 17 August 2012

Business Communications Manager (BCM)

BCM450.R600.SU.System013 Smart Update

Quality Issue

Revision History

Date

Revision #

Summary of Changes

17 August 2012

Original bulletin

This is the original publication

Problem Description

Avaya has identified a quality issue with the BCM450.R600.SU.System013 Smart Update patch. As a result this patch has

been removed from the Avaya Support web site

Here are the conditions which trigger the problem

The customer has is running any BCM 450 system with patches installed. A number of keycodes are defined for the

customer system.

The customer installs BCM450.R600.SU.System013 Smart Update patch.

When the BCM boots up after the installation, the keycodes are no longer present

Scope

The issue can affect any BCM 450 6.0 system which has the BCM450.R600.SU.System013 Smart Update patch

installed.

There is no impact to BCM 050 systems The Smart Update BCM050.R600.SU.System013 is still available on the Avaya

web site

Design status

Avaya design has replicated the problem, and is working to identify root cause and a fix. This bulletin will be updated once a

fix is available.

Recommended Action

Avaya has identified a workaround for the problem.

Compas ID: 158156

avaya.com

Back up your entire system.

Perform a level 2 reset of the BCM to bring it back to the BCM 6.0 General Availability software level.

Check if your keycodes have been restored by logging into BCM Element Manager and viewing the System -> Keycodes

pane

If your keycodes are not restored, Contact the KRS team to regenerate your keycodes and install them on your BCM.

Otherwise, proceed to the next step.

Reinstall the patches that were previously on your system.

Restore the customer data.

Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries.

All trademarks identified by ®, TM or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein.

References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009.

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Avaya BCM450.R600.SU.System013 User manual

Avaya BCM450.R600.SU.System013 User manual

Avaya BCM450.R600.SU.System013 User manual

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