Hypercom Optimum M4240 Quick Reference Manual
- Type
- Quick Reference Manual
To open the paper compartment, press the pressure
points at the bottom of the cover towards one another
firmly. The paper compartment cover will spring open
and you will be able to open it completely. Remove the
central sleeve of the old paper roll. Ensure that the roll
compartment is free of dust and paper debris. Insert the
new roll of thermal paper into the roll compartment as
shown in the diagram. The end of the paper should be
approximately 5 cm behind the rubber roller. Close the
cover. You will hear the cover engage.
Description of functions
How to change rolls of paper
Optimum M4240
Quick reference guide
Hotline 0800 068 5949
Direct selection
function keys
Function key
(Function code)
Cancel key
Chip card reader
Thermal printer paper
compartment
Direct selection
function keys
Menu key
Battery charge status
Scroll keys (menu)
Magnetic strip
card reader
Confirmation key
Correction key
Pressure points
for opening
Loading unit
(masked)
Analog
2
Access Point
Power supply 2
LAN
ISDN
Terminal diagram
Terminal replacement
Old terminal:
Terminal account balancing
New terminal:
Connection (current last)
Charging the battery
Pairing perform
Initialization
Diagnostics
The appropriate access point should
be used, depending on the type of
remote data transmission connection
that is available. The data transmission
line is established using the associated
connecting cable (blue, red or green).
The colours of the cables supplied will
not be identical to those shown in the
figure.
NET ISDN
LINE
NET
or or
Terminal
Bottom of charging dock
TCP/IP
ISDNLINE
13
12
Travel plug
Travel plug
Power supply 1
1
Change rolls of paper
Description of functions
1
3
Index
4
Battery maintenance (commissioning)
2
Terminal diagram
5
5
Switch terminal on / off
Change the automatic switch-off time
87
Credit cards
11
109
6
CUP card
12
Reconciliation (closing the cash accounts)
12
Duplicate printout
13
Initialization
20
Authorisation services
Debit cards (V PAY, Visa, Maestro, MC Debit)
12
ECR balances (till totals)
13
Diagnostics
14
16
17
15
1918
System messages
Security
Notes
20
Contact details
13
Change merchant password
This page lists the telephone numbers of contacts
Customer service
Login at the access point
4
Battery maintenance
Charge indicator light
Battery
charging
Battery fully charged
The battery is your terminal's energy store. It ensures the terminal is supplied with power
when being used as a mobile device. After a long period of use, the battery's storage capacity
becomes depleted and it must be recharged.
The way in which the battery ages is heavily dependent on how it is used and maintained. For
this reason, the battery is excluded from the warranty; it can be purchased from us as a
consumable.
Description of functions
During operation
If four bars are shown in the battery symbol, the battery is fully charged. Just one bar means
the battery is almost empty. If the final bar is flashing, no more capturing procedures can be
performed and the battery must be recharged.
In theory, 333 consecutive transactions can be carried out on a full battery. 17 hours of
continuous operation with no transactions will also leave the battery empty. To prevent this
from happening, the terminal switches itself off after a preset length of time. The operating
time must be adapted to the particular conditions of use.
If there are long breaks between transactions, it is advisable to recharge the terminal between
transactions. The moving bars in the battery symbol on the terminal display and the red
charge indicator light on the terminal show that the battery is being charged.
5
Before it is switched on for the first time, the terminal's battery
: only then will enough power be available to operate the terminal.
To charge the battery, connect the power supply unit to the power network via the travel plug.
The charge indicator light on the left-hand side of the terminal lights up red. When the
indicator light changes colour and turns green, this means the battery is fully charged and
ready for use.
Press the on key on the terminal for around 5 seconds until a beep indicates that the device
has switched on. The terminal's operating system will now start up. When the display shows
the message `Please enter amount´, the terminal is ready to use. In case of a different display
message, please press the key several times, until `Please enter amount´ is displayed.
must be charged continuously
for around 2 hours
Initial commissioning
Abbr
5
Terminal functions
Switching on the terminal
Press the "on" key on the terminal for around 5 seconds until a beep indicates that the
device has switched on. The terminal's operating system will start up. When the display
shows the message ` , the terminal is ready to use.Please enter amount´
Key
Korr
Switching off the terminal
Key
Yes
Switch off terminal?
Change the automatic turn-off time
Best
Key
Menü
Key Key
Administration
Best
Key
Cashier
Best
Key
Yes
Best
Key
Turn-off time
Best
Key
Key
Korr
Key
Korr
Key
Korr
Delete old turn-off time
Abbr
Key
Abbr
Key
Abbr
Key
Back to main menu
Enter new
turn-off time
via keypad
The turn-off time is entered in seconds. The maximum turn-off time is 600 seconds
(10 minutes).
Credit cards
Best
Key
Purchase - via chip with PIN
Receipt
printout
Enter
amount
Insert
card
Best
Key
Do not remove
card until
transaction is
complete
Customer
Enter PIN
Best
Key
Purchase - via chip with signature
Enter
amount
Receipt
printout
Customer
signs receipt
Insert
card
Remove
card
Credit cards containing chips (EMV function) need to be authorised on this terminal via the
chip. If an error occurs during reading, the terminal automatically retrieves the data from the
magnetic strip (provided the bank has enabled the card for this purpose).
It is only at the point when the transaction is actually being processed that the customer
needs to decide whether to confirm the payment by signing or by entering his/her PIN.
Depending on the type of card used, the terminal may require additional entries. For example,
the customer may be asked to confirm the amount or whether he or she wants to switch to
another language. Please read the relevant message on the display and follow the instruc-
tions.
Purchase - via magnetic strip (card without chip)
Enter
amount
Receipt
printout
Customer
signs receipt
Swipe
card
Best
Key
6
Enter
receipt
number
Enter
password
7
Basic setting for merchant password: 000000 Please change password:
The receipt number (Rno) for the most recent transaction is specified. It can be deleted
digit by digit using the key or additional digits can be entered using the keypad.
Korr
13
Insert card -
remove if
requested
Receipt
printout
Best
Key
Key
F 3
Key
1
Key
Insert card -
remove if
requested
Customer
signs receipt
Receipt
printout
Enter
amount
Best
Key
Best
Key
Enter
password
Key
Best
Key
Best
Key
Reversal amount
Best
Key
Korr
Reversal - via chip
Reversal amount
Best
Key
Enter
receipt
number
Enter
password
Swipe
card
Receipt
printout
It will only be possible to reverse the transaction if no terminal account balancing has taken
place since the transaction was processed and if the bank responsible for issuing the card
(authorisation centre) has not yet performed the clearing process. Clearing normally takes
place just after midnight (local time).
Key
Best
Key
Best
Key
Reversal - via magnetic strip
Refund - via chip
Enter
receipt
number
Enter
password
8
Best
Key
Best
Key
Total amount
Tip
Tip receipt
printout
Enter
amount
of tip
Refund - via magnetic strip
Swipe
card
Customer
signs receipt
Receipt
printout
Best
Key
Key
F 3
Key
1
Key Enter
amount
Best
Key
Best
Key
Key
Tip
Key
Best
Key
Best
Key
Credit cards
9
Best
Key
Customer
Enter PIN
Enter
receipt
number
Best
Key
Customer
Enter PIN
Purchase
Best
Key
Best
Key
Best
Key
Payment
Best
Key
Swipe
card
Merchant receipt -
customer signs
receipt
Merchant receipt -
customer signs
receipt
Enter
amount
Customer
receipt
printout
Customer
receipt
printout
Key
F 3
Key
6
Key
Best
Key
Enter
password
Swipe
card
It will only be possible to reverse the transaction if no terminal account balancing has taken
place since the transaction was processed and if the bank responsible for issuing the card
(authorisation centre) has not yet performed the clearing process. Clearing normally takes
place just after midnight (local time).
Key
Best
Key
Best
Key
Reversal amount
Best
Key
Reversal
digit by digit using the key or additional digits can be entered using the keypad.
The receipt number (Rno) for the most recent transaction is specified. It can be deleted
Korr
Korr
CUP functions
10
CUP functions
Best
Key
Customer
Enter PIN
Key
Reservation
First request
Best
Key
Merchant receipt -
customer signs
receipt
Customer
receipt
printout
Reservation
Best
Key
Swipe
card
Key
F 3
Key
6
Key
Best
Key
Enter
amount
Best
Key
Enter TA
number
(TA-No)
Best
Key
Customer
Enter PIN
Key
Account
Best
Key
Best
Key
Best
Key
Capturing for a reservation
Best
Key
Swipe
card
Key
F 3
Key
6
Key
Best
Key
Enter
amount
Best
Key
Best
Key
Key
Reservation
Enter
authorisation
number
Merchant receipt -
customer signs
receipt
Customer receipt
printout
Best
Key
Do not remove
card until
transaction is
complete
Customer
Enter PIN
Best
Key
Purchase - V PAY / Maestro via chip
Receipt
printout
Enter
amount
Insert
card
Best
Key
Customer
Enter PIN
With V PAY and Maestro transactions, payments can only be authorised by entering a PIN.
V PAY payments can only be made via a chip.
Best
Key
Purchase - Maestro via magnetic strip
Receipt
printout
Enter
amount
Swipe
card
11
Debit cards
Insert card -
remove if
requested
Enter
receipt
number
Reversal V PAY / Maestro via chip -
Receipt
printout
Key
Best
Key
Best
Key
Enter
password
Reversal amount
Best
Key
Enter
password
Enter
receipt
number
Reversal Maestro via magnetic strip-
Swipe
card
Receipt
printout
Key
Best
Key
Best
Key
Reversal amount
Best
Key
digit by digit using the key or additional digits can be entered using the keypad.
The receipt number (Rno) for the most recent transaction is specified. It can be deleted
Korr
Korr
12
BANK
Reports
The reconciliation procedure should be performed once a day. Please note that a reversal
cannot take place once the terminal account balancing has taken place!
Reconciliation / day-end closing
Key
F
2
Key
0
Key
Best
Key
Prints a duplicate
(a copy) of the last receipt .
Duplicate
Key
Printing
reconciliation
receipt
Best
Key
The "ECR balances" function prints a receipt with details of all the transactions since the last
terminal account reconciliation. It is purely informative and is not a substitute for terminal
reconciliation!
ECR balances
Key Printing
ECR balances
receipt
Best
Key
Enter
password
Enter
password
Certain functions can be shown on the display in the form of symbols. To select the function,
keep clicking the or menu keys until the symbol has a dark frame around it. Then
press the key to call the function.
BestBestBestBestBestBestBestBest
Best
13
There are two purposes for extended diagnostics:
1. Checking the electronic connection to the network computer.
2. Reconciling data between the terminal and network computer, e.g. switchover from
summer to winter time.
Extended diagnostics
Key
F
0
Key
Best
Key
Key
7
On successful completion,
a diagnostics report is printed
During initialization, the terminal logs on to the network computer.
Initialization
Key
F 9
Key
3
Key
Best
Key
Receipt
printout
System functions
Change merchant password
Key
F 9
Key
0
Key
Best
Key
Best
Key
Best
Key
System files
Best
Key
Best
Key
Best
Key
Enter
merchant
password
new
Confirm
merchant
password
new
Key
Merchant password
Factory setting for merchant password: 00 00 00
For security reasons, the password should be changed every 90 days!
Enter
password
14
The card-specific error messages are provided by the authorisation system for the card that is being used. The
card issuer bears sole responsibility for the accuracy of the information.
Whenever a credit card is rejected, please observe the additional text provided by the card issuer. This may
contain important information on how to proceed.
System messages
Messages Next steps
Payment not possible
Invalid card
Incorrect PIN
Ask customer to use a different method of
payment.
Ask customer to use a different method of
payment.
Ask the customer to check his or her PIN,
then start the transaction again.
Card not permitted
PIN incorrect too many times
Procedure rejected
Reversal not possible
System error
Procedure not possible
Ask customer to use a different method of
payment.
Customer must have the card reactivated
by the issuer.
Please observe additional text on the receipt
provided by the authorisation system!
Check captured data and start the transaction
again.
Please look for additional text on the receipt
and follow the instructions; otherwise, call the
B+S hotline.
Currently unable to process card. Try again
later (if applicable).
15
Security
Checklist for merchants at the POS
Always compare the signature on the receipt with the one on the card.
Check the embossing on the card to verify its period of validity. If only one date is given,
the card is valid up to that date.
Use the UV security features on credit cards – if these features are not visible under UV
light, the credit card is most probably forged.
Always let the customer check the receipt or check it again yourself to spot keypad input
errors before completing the card payment.
Make sure that your customers can enter their PINs undisturbed and in complete privacy.
Avoid storing card receipts or details as much as possible. Dispose of old receipts in such
a way that no third parties can acquire possession of the details.
Keep your terminal in a safe place outside store opening hours.
Do not allow unauthorised persons to access the terminal.
Report any suspicion that the terminal has been tampered to the police and B+S
immediately.
In the case of all card transactions (purchase, reversal, refund), please be sure to retain
the receipt intended for the merchant (marked accordingly). This contains important data
which is not available anywhere else should you need to perform subsequent capturing
procedures or require information about the cardholder.
For more security notes, visit our website at
www.bs-card-service.co.uk
16
B+S terminal security seal
Technical Safety
A terminal forms part of the money cycle and must therefore be handled as carefully as cash.
Attempts are often made to tamper POS terminals by opening them to obtain card details and
cardholder PINs.
It goes without saying that all terminals from B+S Card Service conform to the current
guidelines of the ZKA - Zentraler Kreditausschuss (Germany's central issuers committee). But
B+S goes a step further by also providing a means of visual security.
All terminals feature a security seal which is located on the side of the terminal – generally
between the lower and upper housing. If the housing is opened or an attempt is made to
remove it, the seal is destroyed.
Check your terminal daily and ensure that the security seal is not damaged.
B+S terminal security seal
Attention! Only operate the terminal using the original power supply. If someone attempts to
open the terminal housing, the integrated electronics will be destroyed and all
sales will be deleted.
17
Necessity of a login
The terminal must be logged in at the access point in order to use it. This procedure is known
as `pairing´.
If you receive the terminal from B+S at the same time as the access point, we will already have
performed pairing for you. You simply need to connect the terminal and the access point.
If you receive the terminal without an access point (as a result of an additional terminal being
requested, a supplementary delivery or a replacement following a fault), please perform initial
commissioning of the terminal, then carry out the pairing procedure described below for the
access point that you already have.
The terminal can only be logged in at one access point!
Please perform the initial commissioning of the terminal.
Manual pairing
Menü
Key Key
Administration
Key
Merchant
Key
BT login
Best
Key
Best
Key
Best
Key
Best
Key
Best
Key
RAS/BT functions
Best
Key
System files
Best
Key
Cable connection
Best
Key
Abbr
Enter
merchant
password
Switch on
terminal
remove
connecting
cable
Connect access point
to terminal via
connecting cable
4
Ac
c
ess Point
Serial port
Pairing connecting cable
Bott
om of t
erminal
Power supply
NET ISDN
LINE
or
or
Please wait
Assignment
is made
Press the key repeatedly until `Please enter amount´ appears on the display.
Login at the access point
18
Notes
Notes
19
B+S Card Service · BSTZ1162 Version 1.1 /2012· · 10
B+S Card Service
Customer service
Authorisation services
B+S Card Service
0800 068 5949
American Express
0208 5511 111
Elavon (Diners Club)
0945 601 4930
Important telephone numbers
Your terminal ID
Please specify at all times
20
Subject to technical modifications.
© B+S Card Service GmbH holds the copyright to the text and images used here.
They may only be reproduced with prior written permission from B+S Card Service GmbH.
B+S Card Service GmbH
Lyoner Strasse 9
60528 Frankfurt am Main
Germany
Tel.: 0800 068 5949
Info@bs-card-service.co.uk
www.bs-card-service.co.uk
Queries
Help
0800 068 5949
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
Hypercom Optimum M4240 Quick Reference Manual
- Type
- Quick Reference Manual
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI
Other documents
-
Ingenico VeriFone Series Quick Reference Manual
-
Nets Desk 3500 User guide
-
-
-
Ingenico MOVE 5000 User manual
-
-
Ingenico iCT220, iCT250 User manual
-
-
SIX xenta AUTONOM User manual
-
