Multi-Tech MultiModem ZBA MT9234ZBA User manual

Brand: Multi-Tech

Model: MultiModem ZBA MT9234ZBA

Category: Networking

Type: User manual

This manual is also suitable for



MultiModem

ZBA

MT9234ZBA‐Series



MT9234ZBA

MT9234ZBA‐V



UserGuide



2 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

MultiM odemZBAUserGuide

Models:MT9234ZBA,MT 9234ZBA‐V

PNS000387E,VersionE

Thispublicationmaynotbereproduced,inwholeorinpart,withoutpriorexpressedwrittenpermissionfromMulti‐TechSystems,Inc.All

rightsreserved.

Multi‐TechSystems,Inc.makesnorepresentationsorwarrantywithrespecttothecontentshereofandspecificallydisclaimsanyimplied

warrantiesofmerchantabilityorfitnessforanyparticularpurpose.Furthermore,Multi‐TechSystems,Inc.reservestherighttorevisethis

publicationandtomakechangesfromtimetotimeinthecontenthereofwithoutobligationofMulti‐TechSystems,Inc.tonotifyany

personororganizationofsuchrevisionsorchanges.CheckMulti‐Tech’swebsiteforcurrentversionsofourproductdocumentation.

Revisions

Revision Date Description

A 10/08/07

05/04/09

Initialrelease.

AddedalinktotheMulti‐TechWebsiteforwarrantyinformation.

B 09/24/09 UpdateFCCstatement,removefaxbranding,andupdateEMC.AddedThailandandJapanapprovals.

C 05/18/10 UpdatedwithWindowsInstallerprogram.AddREACH,RoHS,Brazilstatements.

D 11/30/10 UpdatedAppendixE.

E 06/23/2011 RemovedreferencestoproductCDs.

Trademarks

MultiModem,Multi‐Tech,andtheMulti‐TechlogoaretrademarksofMulti‐TechSystems,Inc.

Microsoft,Windows2000,2003,XP,VistaandWindows 7areregisteredtrademarksortrademarksofMicrosoftCorporationinthe

UnitedStatesandothercountries.

Patents

Thisdevicecoveredbyoneormoreofthefollowingpatents:6,031,867;6,012,113;6,009,082;5,905,794;5,864,560;5,815,567;

5,815,503;5,812,534;5,809,068;5,790,532;5,764,628;5,764,627;5,754,589;5,724,356;5,673,268;5,673,257;5,644,594;5,628,030;

5,619,508;5,617,423;5,600,649;5,592,586;5,577,041;5,574,725;5,559,793;5,546,448;5,546,395;5,535,204;5,500,859;5,471,470;

5,463,616;5,453,986;5,452,289;5,450,425;D353,598;5,355,365;5,309,562;5,301,274;7082106;7082141;7092406.OtherPatents

Pending.

WorldHeadquarters

Multi‐TechSystems,Inc.

2205WoodaleDrive

MoundsView,Minnesota55112

Phone:763‐785‐3500or800‐328‐9717

Fax:763‐785‐9874

InternetAddress:http://www.multitech.com



ContactingMulti‐TechSupport

Inordertobetterserveourcustomers,managesupportrequestsandshortenresolutiontimes,wehavecreatedtheonlinewebportal

allowingyoutosubmitquestionsregardingMulti‐Techproductsdirectlytoourtechnicalsupportteam.Getanswerstoyourmost

complexquestions,rangingfromimplementation,troubleshooting,productconfiguration,firmwareupgradesandmuchmore.

TocreateanaccountandsubmitaSupportCaseonthePortal,visitsupport.multitech.com

OnlineWebPortal

 support.multitech.com

TheKnowledgeBaseprovidesimmediateanswerstoyourquestionsandgivesyouaccesstosupportresolutionsforallMulti‐Tech

products.Visitoursupportareaonthewebsiteforothersupportservices.

KnowledgeBaseandSupportServices www.multitech.com/support.go

TechnicalSupport

BusinessHours:M‐F,9amto5pmCST

Country ByEmail By Phone

Europe,MiddleEast,Africa: [email protected] +(44)1189597774

U.S.,Canada,allothers: [email protected] (800)972‐2439or(763)717‐5863

Warranty

Toreadthewarrantystatementforyourproduct,pleasevisit: http://www.multitech.com/warranty.go

 Contents

Contents

Chapter 1 – Introduction.............................................................................................................................5

Features.................................................................................................................................................................5

AT Commands Information.................................................................................................................................5

Technical Specifications......................................................................................................................................6

Chapter 2 – Installing the Modem..............................................................................................................8

Before You Begin..................................................................................................................................................8

Changing the Internal Jumpers..........................................................................................................................8

Opening the Modem...................................................................................................................................................8

Location of the Jumpers............................................................................................................................................9

Changing the Dial-Up/Leased-Line Jumper............................................................................................................9

Changing the Voice Jumper....................................................................................................................................10

Connecting the Modem to Your PC..................................................................................................................10

Connecting the Modem to Your PC.......................................................................................................................10

Connecting the Modem to the Telephone Line....................................................................................................10

Connect the Two-Wire Leased Line (Leased Line Only)....................................................................................11

Connect the Modem to a Phone (Optional)..........................................................................................................11

Connect a Microphone (Voice Option)..................................................................................................................11

Connect Speakers (Voice Option)..........................................................................................................................11

Connect the Modem to the AC Power Outlet.......................................................................................................11

Power-On Test..........................................................................................................................................................11

Installing the Modem Driver..............................................................................................................................11

Downloading and Installing the Modem Driver.....................................................................................................11

Configuring the Modem for Your Country or Region....................................................................................12

Installing and Using the Global Wizard..................................................................................................................12

Using AT Commands to Configure Your Modem.................................................................................................13

Chapter 3 – Operation...............................................................................................................................14

Front Panel Overview.........................................................................................................................................14

Leased-Line Operation............................................................................................................................... ........14

Setup..........................................................................................................................................................................14

Connecting to the Internet.................................................................................................................................15

Chapter 4 – Remote Configuration.........................................................................................................16

Changing the Setup Password...............................................................................................................................16

Changing the Remote Escape Character.............................................................................................................17

Chapter 5 – Callback Security..................................................................................................................18

Changing the Setup Password.........................................................................................................................18

Turning Callback Security On and Off.............................................................................................................18

Setting Callback Security Message Parity......................................................................................................19

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide 3

Contents

4 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

Assigning Callback Passwords and Phone Numbers...................................................................................19

Calling Procedures............................................................................................................................... ..............20

Password-Only Callback..........................................................................................................................................20

Number-Entry Callback............................................................................................................................................21

Extension-Entry Callback........................................................................................................................................21

Direct Connection.....................................................................................................................................................22

Callback Security Commands.................................................................................................................................23

Chapter 6 – Troubleshooting...................................................................................................................24

Appendix A – Upgrading the Modem’s Firmware.................................................................................28

Upgrade Overview..............................................................................................................................................28

Identifying the Modem Firmware............................................................................................................................28

Identifying the Current Firmware Version..............................................................................................................28

Downloading the Upgrade File...............................................................................................................................29

Extracting the Upgrade Files...................................................................................................................................29

Clearing Your Stored Parameters..........................................................................................................................29

Upgrading the Modem’s Firmware.........................................................................................................................29

Restoring Your Parameters.....................................................................................................................................30

Appendix B – Regulatory Compliance...................................................................................................31

Appendix C – Environmental Information..............................................................................................36

WEEE (Waste Electrical and Electronic Equipment) Statement..................................................................36

REACH Statement...............................................................................................................................................36

Restriction of the Use of Hazardous Substances (RoHS).............................................................................37

C-ROHS HT/TS Substance Concentration.......................................................................................................38

Korea Class B Statement...................................................................................................................................39

Appendix D – Installing a Modem under Linux..................................................................................... 40

Appendix E – Using Out of Band Management.....................................................................................42

Configuring the Modem for your Country or Region.....................................................................................42

Configuring for Callback Security in Direct Connect Mode..........................................................................42

Turning Direct Connect Callback Security On and Off........................................................................................42

Setting the Parity of the Callback Security Messages.........................................................................................42

Assigning Callback Passwords...............................................................................................................................43

Calling a Modem Configured for Callback Security.............................................................................................43

Console Port Final Setup...................................................................................................................................44

Console Port Connections.......................................................................................................................................44

Remote Configuration..............................................................................................................................................45

Index............................................................................................................................................................46



Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide 5

Chapter 1 – Introduction

CongratulationsonyourpurchaseoftheMultiModemZBAmodem.Youhaveacquiredoneofthefinest

intelligentvoice/data/faxmodemsavailablefromoneoftheworld’soldestmodemmanufacturers:Multi‐Tech

Systems,Inc.TheMT9234Z BA‐Seriesis availablewithandwithoutthevoicefeature.TheMT9234ZBAglobal

productisapprovedin40+countries.TheMT9234ZBAwiththevoicefeaturesupportsvoicemailandafull‐

duplexspeakerphone.Thisallowsyouandthecallertospeakandlistenatthesametime.

Thisuserguidewillhelpyoutoinstall,configure,testanduseyourmodem.CheckMulti‐Tech’swebsiteforcurrent

versionsofourproductdocumentation.

Features

Increased Upload Speeds.WiththeV.92MultiModemZBAbusinessmodem,youcanachieveanuploadspeedof

48Kbps(30%increaseoverV.90modems).Thishigherupstreamspeedreducesdatatransfertimeforlargee‐

mailswithattachmentsandforftpsiteuploads,aswellasimprovesoperationforinteractiveapplications.

V.44 Compression.V.44compressionenablesdatathroughputratesofhigherthan300Kbps‐muchfasterthan

V.42bisdatacompressionratesof150‐200Kbps.Forusers,itmeansthatyour Web browsingwillbemuch

faster.

Enhanced Fax Features.TheMultiModemZBAbusinessmodemsupportsV.34faxandErrorCorrectionMode

providingsignificantperformanceandreliabilityenhancementsoverpreviousfaxstandards.V.34sendsand

receivesfaxesat33.6K,morethandoublethespeedoftheV.17/14.4Kfaxstandard.ErrorCorrectionModeadds

reliabilitywhileincreasingperformanceoffaxtransmissions.Togethertheseenhancementsincreasethe

performanceofthemodemtolevelspreviouslyonlyfoundinmoreexpensivededicatedfaxboardsand

machines.

Remote Configuration.Whetheryouprovideconnectivityforasalesofficejustmilesawayorformultipleoffice

acrosstheworld,theMultiModemZB Aletsyoutakecareoftheconfigurationfromacentralsite.

Callback Security.TheMultiModemZBAprovidespasswordprotectionandhelpsreducelongdistancecharges

forremoteofficesandusersrequiringaccesstothecentralsiteLAN.Thismodemsupports30passwordsand

threeconfigurationoptions.Withthe"fixed"callbackoption,thecentralsitemodemstoresapasswordandthe

remoteuser'sphonenumber.Oncetheremotesiteenterstheirpassword,thecentralsite'smodemcallsback

usingthenumberstoredinitsdatabase.The"variable"optionletsusers,suchasroadwarriors,entertheirfixed

passwordandacallbacknumbereachtimetheycall.The"passthrough"optionisusedtoprovidethesecurity

ofpasswordprotection,whilebypassingthecallbackprocess.

Global Approvals.WiththegloballyapprovedMultiModemZBAbusinessmodem,youneedjustonemodemfor

worldwideuse.ThismodelhasapprovalsinmanycountriessoyoucanshiponeSKU(stockunit)virtually

anywhereintheworld.Localizationkitsareavailableforcountry‐specificpowercords,phonecordsandtelco

adapters.Gotowww.multitech.com/globalmodem fordetails.

ATCommandsInformation

TheATCommands,S‐Registers,andResultCodesfortheMT9234ZBA‐SeriesModemsarepublishedina

separateReferenceGuide.YoucandownloadtheguidefromtheMulti‐Techwebsite.

Chapter1–Introduction

6 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

TechnicalSpecifications

TheMT9234ZBA‐Seriesmodemmeetsthefollowingspecifications:

Trade Name

MultiModem

ZBA

Model Number

MT9234ZBA or MT9234ZBAV

Server-to-Client

56K speeds when accessing a V.90 or V.92 server

Client-to-Server

Up to 48Kbps when accessing a V.92 server

Client-to-Client

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800 bps,

Data Rates

14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates

33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800

Voice

Compatibility

TIA/EIA IS-101 (Voice Option only)

Data Format

Serial, binary, asynchronous

Modem

Compatibility

ITU-T V.92, V.90, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell 212A

and 103/113; ITU-T V.21 & V.23; V.42, V.42bis, V.44.

Fax Compatibility

ITU-T “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21; V.27ter; V.29; V.34;

V.17; and TIA/EIA Class 1, 2; TR29.2

Video

Compatibility

ITU-T V.80 for H.324 video conferencing

Error Correction

ITU-T V.42

Data Compression

ITU-T V.44 (6:1 throughput)

Speed Conversion

Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400,

57,600, 115,200, and 230,400 bps

Mode of Operation

Fax online modes; full duplex over dial-up lines

Flow Control

XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features

Plug and play; fully AT command compatible; dialing options, autoanswer;

adaptive answer; EIA extended automode; adaptive line probing; automatic

symbol and carrier frequency during start-up, retrain, and rate renegotiation;

DTMF detection; call status display, auto-parity and data rate selections;

keyboard-controlled modem options; non-volatile memory; remote configuration;

DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-

time fax compression conversion; U.S. Caller ID reporting; quick-connect startup

(V.92).

Command Buffer

40 characters

Transmit Level

-12 dBm (Euro/NAM) – varies by country/region setting

Frequency

Stability

±0.01%

Receiver

Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic

Range

43 dB

Interface

TIA/EIA RS-232C/ITU-T V.24/V.28

Connectors

DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack

Cables

Country-specific telephone; power cables; serial cable.

Note: Any cables connected to the computer should be shielded to reduce

interference.

Diagnostics

Power-on self test, local analog loop, local digital loop, remote digital loop.

Indicators

LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal

Ready, Power.

Speaker

Internal speaker for call progress monitoring.

Operating

Temperature

0°– 50° C (32°–120° F) ambient under closed conditions;

humidity range 20–90% (non-condensing)

Power

Requirements

Global modems: 100–240 VAC, 50/60 Hz universal power supply

Power

9 VDC, 300 mA maximum

Chapter1–Introduction

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide 7

Consumption

Approvals

CEMark

EMC:FCCPart15ClassB,EN55024,EN55022ClassB,ICES‐003ClassB

Safety:UL/cUL60950‐1,IEC60950‐1,AS/NZS60950

Telecom:47CFRPart68,CS03,TBR21,othercountriesalsoincluded

Dimensions

10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25" x 5.8" x 1.15")

Weight

224 g (8 oz)

Limite

Warranty 2years



Chapter 2 – Installing the Modem

ThischapterdescribeshowtosetupyourMulti‐TechMT9234ZBAmodem.

BeforeYouBegin

Beforeyouinstallthemodem,notethefollowing:

● GototheMulti‐Techwebsiteanddownloadtheappropriatemodemdriver.

● Also,whileyouareattheMulti‐Techwebsite,gototheSoftwareareaanddownloadtheGlobalWizard.

● UsethisproductonlywithUL‐andCUL‐listedcompu ters(U.S.A.andCanada)

● Toreducetheriskoffire,useonly26AWG(.41mm)orlargertelephonewiring.

● Neverinstalltelephonewiringduringalightningstorm.

● Neverinstallatelephonejackinawetlocationunlessthejackisspecificallydesignedforwetlocations.

● Nevertouchuninsulatedtelephonewir esorterminalsunlessthetelephonelinehasbeendisconnectedat

thenetworkinterface.

● Usecautionwheninstalling ormodifyingtelephonelines.

● Avoidusingatelephoneduringanelectricalstorm;thereisariskofelectricalshockfromlightning.

● Donotuseatelephoneinthevicinityofagasleak.

● Thisproductmustbedisconnectedfromthetelephonenetworkinterfacewhenservicing.

ChangingtheInternalJumpers

Thisstepisrequiredonlyif: 

● Youintendtousethemodemonaleas edline.

● Youintendtoaddamonophonicexternalspeakertoyourmodemwiththevoiceoption.Nochangesare

neededforstereo.

Thiswillrequireyoutoopenthemodemandmoveoneormorejumpersonthemodem’sprintedcircuitboard.

Warning:Thefollowingproceduremustbeperformedbyauthorizedservicepersonnel.

Caution:Thecircuitboardcanbeharmedbystaticelectricity.Beforeyouopenthecase,touchagrounded

object,suchasthemetalchassisofyourcomputer,todischargeanystaticelectricityinyourbody,thentouch

themetalshellofthemodem’sRS‐232connectortoensurethatthereisnovoltagedifferencebetweenyouand

themodem.

OpeningtheModem

1. Ifthemodemisconnected,turnitoffandremoveallconnectingcables(includingthepowerandline

cables).

2. Turnthemodemupsidedown.

3. Onthebottomofthemodemaretwoscrews,whichholdthecasetogether. Removebothscrewsandset

themaside.

4. Turnthemodemrightsideup.



8 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

Chapter2–InstallingtheModem

5. Beforetouchinganythinginsidethemodemcase,dischargeanystaticinyourbodybytouchingapieceof

groundedmetalsuchasthecomputerchassis.Electrostaticdischarge(ESD)isthereleaseofstoredstatic

electricitythatcandamageelectricalcircuitryorcomponents

.Staticelectricityisoftenstoredinyourbody,

anddischargedwhenyoucomeincontactwithanobjectofadifferentpotential.



6. PerformtheprocedurebelowdescribedinthissectiononlyatanESDworkstationusinganantistaticwrist

strap.Ifsuchastationisnotavailable,youcanprovidesomeESDprotectionbywearinganantistaticwrist

strapandattachingittoametalgroundscrew(lug).

7. Removethetoppartofthemodemcase.

LocationoftheJumpers



Note: TheSpeakerModejumperisforamodemwiththevoiceoption

ChangingtheDialUp/LeasedLineJumper

Asshippedfromthefactory,yourmodemisconfiguredfornormaldial‐upoperation.Thatis,themodemmust

dialaphonenumbertoconnecttoanothermodem.Tousethemodemonaleasedline,youmustchange

jumperJ2toselectleasedlineoperation,andJ3toselectwhetheritwillbetheoriginatingortheanswering

modem.Ifdial‐upoperationisselected,J3hasnoeffect.

SeeChapter3foradditionalleasedlineinformation.

● Thefactorydefaultistheanswerposition.Thismakesthemodemtheansweringmodemontheleasedline.

● Tousethemodemonaleasedline,movetheJ2jumperplugfromthedefau ltdial‐uppositiontotheleased

lineposition.

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide 9

Chapter2–InstallingtheModem

● Tomakethemodemtheoriginatingmodemontheleasedline,movetheJ3jumperplugtotheoriginate

position.

ChangingtheVoiceJumper

Thespeakerjumperisnexttotheexternalspeakerjack.

● Thefactorydefaultpositionofthevoicejumperissetforastereospeakerorsoundcard.Ajumperplug

coversbothpinsofthejumper.

● Tousethemodemwithamonophonicexternalspeaker,removethejumperplugfromthejumperpins.You

canstoreitbyplacingitononejumperpin.

ConnectingtheModemtoYourPC

Turnoffyourcomputer.Placethemodeminaconvenientlocation,andthenconnectittoyourcomputer’s

serialport,thetelephonelineorleasedline,ACpower,and,optionally,yourtelephone.



Connections‐NoVoice

ConnectionsWithVoice

ConnectingtheModemtoYourPC

PlugoneendoftheserialcableintotheRS232connectoronthemodemandtheotherendintoaserialport

connectoronyourcomputer,suchasCOM1orCOM2.

ConnectingtheModemtotheTelephoneLine

Plugoneendofthemodulartelephonecableintothemodem’sLINEjackandtheotherendintoastandard

phonewalljack.

Important:TheLINEjackisnotinterchangeablewiththePHONEjack.DonotplugthetelephoneintotheLINE

jackorthelinecableintothePHONEjack.

Note: Regulatoryagenciesmayimposecertainrestrictionsonequipmentconnectedtopublictelephone

systems.Formoreinformation,seeAppendixB.

 

10 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide 11

ConnecttheTwoWireLeasedLine(LeasedLineOnly)

Plugoneendofatwo‐wiretelephonecableintothemodem’sLINEjackandtheotherendtoatwo‐wireleased

linewalljackorterminals.

Note: Beforeyoucanusethemodemonalea sedline,youmustfirstchangetheinternaljumpers.See“Step2:

ChangetheInternalJumpers.”

ConnecttheModemtoaPhone(Optional)

Ifyouwanttoconnectaphonetosamelineasthemodem,plugitintothemodem’sPHONEjack.

Important:ThePHONEjackisnotinterchangeablewiththeLINEjack.DonotplugthetelephoneintotheLINE

jackorthelinecableintothePHONEjack.

ConnectaMicrophone(VoiceOption)

Forvoicemailorspeakerphoneapplications,pluganunamplifiedmicrophoneintotheMICjackonthesideof

themodem.Themicrophoneshouldhaveastereo1/8‐inchminiplug.Donotuseamonophonicmicrophone.

ConnectSpeakers(VoiceOption)

Forspeakerphoneorvoicemailapplications,usea1/8‐inchplu g male‐to‐malestereopatchcordtoconnectthe

SPKRjackonthesideofthemodemtotheLINEINjackonyoursoundcard.Ifyoursoundcarddoesnothavea

LINEINjack,useitsMICjack.Thestereomale‐to‐malepatchcordcanbepurchasedatalocalPCretailstore.

Ifyoudonothaveasoundcard,youcanplugan unamplifiedspeakerdirectlyintotheSPKRjack.

ConnecttheModemtotheACPower Outlet 

Thepowerswitchislocatedontherightsideofthemodem.MakesureitissettoOFF. 

Attachtheappropriateinterchangeableblademoduletothepowersupplymo dule.Connectthepowerlead

fromthepowersupplymoduleintothePWRjackonthemodem .Now,plugthepowersupplymoduleintoyour

powersource.

Note: Useonlythepowersupplysuppliedwiththemodem.Useofanyotherpowersupplyvoidsthewarranty

andcandamagethemodem.

PowerOnTest

Testthemodembyturningiton.Whenyouturniton,themodemperformsadiagnosticself‐test,after which

the56indicatorshouldlight.Ifthisdoesnothappen,checkthatthepowerswitchison,thepowersupplyis

solidlyconnected,andtheACoutletisli ve.Ifthesemeasuresdonotwork,refertoChapter6,

“Troubleshooting”.

InstallingtheModemDriver

IfyouuseWindows2000orabove,youmustinstallthemodemdriver.ThemodemdrivertellsWindowshowto

controlthemodem.IfyouuseaLinuxoperatingsystem,pleasereferAppendixD.Ifyouuseanotheroperating

system,pleaserefertoitsdocumentationformodeminstallationinformation.

DownloadingandInstallingtheModemDriver

Todownloadandinstallthemodemdriver:

1. FromtheMulti‐Techwebsite,downloadthe.zipfileofthedriverthatisappropriatetoyouroperating

system.

2. Extractthecontentsofthezipfiletothedesired location.

3. Powerdownyourcomputer.

Chapter2–InstallingtheModem

12 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

4. Ensurethemodemisconnectedtoyour computerandpoweredon.

5. Powerupyourcomputer.

a. TheFoundNewHardwarewizardopens.SelecttheradiobuttonNo,notatthistime.ClickNext.

b. Inthenextwizardpane,selecttheradiobuttonInstallfromalistorspecificlocation.ClickNext.

c. SelecttheradiobuttonDon’tsearch,Iwillchoosethedrivertoinstall.ClickNext.

d. EnsuretheShowcompatiblehardwarecheckboxischecked.

e. FromtheModelsgroup,selectthedesired,compatiblemodel.ClickNext.

f. Windowsdisplaysawarningmessage,indicatingthedriveryouwanttoinstallhasnotpassedWindows

logotesting.Thiswarningdoesnotimpacttheoperationofthedriver.SoclickContinueAnyway.

g. Whilethedriverisinstalled,aprogressmessageappearsinthewizardpane.Whenthedriveris

installed,theFoundNewHardwarewizarddisplaystheFinishbutton.ClickFinish.

6. Ifyouareunabletoaccessthemodemafterinstallation,turnthemodem’spoweroff,thenbackon.For

someconfigurations,beforethemodemcancommunicatethroughtheCOMport,youneedtoturnthe

poweroffthenbackon.

ConfiguringtheModemforYourCountryorRegion

Differentcountrieshavedifferentrequirementsforhowmodemsmustfunction.Therefore,beforeyouuseyour

modem,youmustconfigureittomatch thedefaultsofthecountry/regioninwhichyouareusingit.Youmust

alsodothisifyoumovethemodemtoanothercountry/regionafterithasbeenconfiguredforthefirst

country/region.Youcanuseoneoftwoconfigurationmethods:

● UsetheGlobalWizardtoConfigureYourModem

● UseATCommandstoConfigureYourModem

InstallingandUsingtheGlobalWizard

ThissectiondescribeshowtoinstalltheGlobalWizardprogram,andthenhowtousetheGlobalWizard

program.TheGlobalWizardprogramhelpsyouconfigureyourmodem’shomologationparametersforthe

countryinwhichyouwanttooperatethemodem.

Ifyourcomputeris runningtheWindows2000operatingsystemornewer,itisrecommendedthatyouusethe

GlobalWizardprogram.

ToinstalltheGlobalWizardprogram:

1. Ifyouhavenotalreadydoneso,downloadthefileGlobalWizardfromtheMulti‐Techwebsite.

2. Fromthelocationwhereyoustoredthedownloadfile,doubleclicktheglobalwizardicon.

3. Inthedialogboxthatappears,clickRun.

4. TheWelcomepaneoftheGlobalWizardSetupwizar dappears.ClickNext.

5. ALicenseAgreementwizardpaneopens.Ifyouaccepttheagreement,clickYes.

6. Inthenextpaneofthewizard,selectthelocationwhereyouwanttoinstallGlobalWizard.Ifdesired,

navigatetothelocationwhereyouwanttoinstall.Otherwise,mai ntain thedefaultlocation.ClickNext.

7. Theinstallationproceeds,andthencompletes.

● SelecttheYes,Iwanttorestartmycomputernowradio button.

● AttheInstallShieldWizardCompletepane,clickFinish.

Chapter2–InstallingtheModem

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide 13

8. Afterthecomputerreboots,youcanusetheGlobalWizardtoconfigureyourmodem’shomologation

parameters.

TousetheGlobalWizardprogram:

1. FromtheWindowsStartbutton,selectAllPrograms,theGlobalWizardfolderandGlobalWizard.

2. ThefirstpaneoftheGlobalWizardopens.ClickNext.

3. Inthenextwizardpane,selectportassociatedwiththemodemthatyouwanttoconfigure.ClickNext.

4. Anotificationdialogboxopens.Readthisinformation,thenclickOK.

5. Inthenextwizardpane,fromtheCountry/Regiondrop‐downlist,selectthecountry/regioninwhichthe

modemwillbeused.ClickNext.

6. Inthenextwizardpane,reviewyourcountry/regionchoice.Ifitiscorrect,clickNext.

7. WhenGlobalWizardannouncesthattheparametershavebeenset,clickFinishtoexit.

UsingATCommandstoConfigureYourModem

Non‐WindowsuserscanconfigurethemodemusingATcommands.Youmustenterthesecommandsinyour

communicationprogram’stermi nalwindow.

1. Runyourfavoritecommunicationprogramandopentheprogra m’sterminalwindow.

2. Toconfigurethemodemforaspecificcountry/region,type AT%T19,0,nn,

wherennisthecountry/regioncodeinhexadecimal notation.

3. ClickENTER.ThemessageOKdisplays.

4. Toverifythatthecorrectcountry/regionhasbeen configured,typeATI9

5. ClickENTER.

Thecountry/regioncodedisplays:

Example: 

Country/Region ATCommand(hexadecimal) Country code (decimal)

Euro/NAM AT%T19,0,34(default) 52

Alistofcountry/regioncodescanbefoundontheMulti‐TechWebsiteat:

http://www.multitech.com/en_US/PRODUCTS/Categories/Device_Networking/global_modems/configuration.asp

TheGlobalModemCountryApprovalspagedisplays.Onthispageyoucanviewapprovals,configurationstrings

andresponsesbycountryandproducts.



Chapter 3 – Operation

FrontPanelOverview



TheLEDindicatorsonthefrontpanelindicatestatus,configuration,andactivity:

TD–TransmitData.Flasheswhenthemodemistransmittingdatatoanothermodem.

RD–ReceiveData.Flasheswhenthemodemisreceivingdata.

CD–CarrierDetect.Lightswhenthemodemdetectsavalidcarriersignal fromanothermodem.Itisonwhen

themodemiscommunicatingwiththeothermodem, andoffwhenthelinkisbroken.

OH–Off‐Hook.Lightswhenthemodemisoff‐hook,whichoccurswhenthemodemisdialing,online,or

answeringacall.Flasheswhenthemodempulse‐dials.

TR–TerminalReady.Lightswhenacommunicationsprogramisusingthemodem.Itmeansthemodemisready

foranoutgoingorincomingcall.Itgoesoffwhenthecommunica tionsprogramdisconnectstheserial

port.Whenitgoesoff,aconnectedmodemwillalsodisconnect.

Power–ThePowerledlightswhenthesystemisapplyingpowertothemodem.

LeasedLineOperation

TheMultiModemZBAmodemcanbeusedonatwo‐wireleasedline.

Aleasedlineisaprivate,permanenttelephoneconnectionbetweentwopoints.Unlikenormaldialup

connections,aleasedlineisalwaysactive.Themodemsautomaticallyconnectwhentheyareattachedtothe

lineandareturnedon.Becausealeasedlineisalwaysactive,oneofthetwomodemsonthelinemustbe

configuredastheoriginatemodemandtheotherastheanswermodem.Itdoesnotmatterwhichiswhich.

Intheeventofaninterruption,leased‐linemodemsautomaticallyreconnectwhenthedatalineorpoweris

restored.

Setup

1. OpenthemodemandchangejumperJ2toselectleased‐lineoperation,andjumperJ3toselecteither

originateoransweroperation,dependinguponhowyouintendtousethemodem.SeeChapter2forthe

detailedprocedure.

2. ConnectamodulartelephonecabletotheLINEjack.Connecttheotherendofthecabletoatwo‐wirelease‐

linejackorterminalssuppliedbythetelephonecompany.

3. Turnonthemodem. 

14 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

 Chapter3–Operation

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide15

ConnectingtotheInternet

YourMulti‐Techmodem isyourgatewaytotheInternetandtheWorldWideWeb.ToaccesstheInternetand

Webviayourmodem,youmustestablishadial‐upaccountwithanInternetserviceprovider(ISP).Tolocatean

ISPnearyou,lookinalocaldirectoryorcomputerpublication.YourISPshould provideyouwiththefollowing

information

● Username(alsocalleduserID)

● Password

● Accessnumber(thenumberyoucalltoconnecttotheserver)

● Hostnameand/ordomainname

● DomainNameServer(DNS)serveraddress

If,besidestheWeb,youusetheIntern etfore‐mailandnewsgroups,yourISPshouldalsoprovideyouwiththe

followinginformation:

● E‐mailorPOPmailaddress

● POPserveraddress

● MailorSMTPaddress

● NewsorNNTserveraddress



Chapter 4 – Remote Configuration

RemoteconfigurationisanetworkmanagementtoolthatallowsyoutoconfigureMultiModemZBAunits

anywhereinyournetworkfromonelocation.Withpassword‐protectedremoteconfiguration,youcanissueAT

commandstoaremotemodemformaintenanceortroubleshootingasifyouwereonsite.

BasicProcedure

Thefollowingstepscanbeusedwhentheconnectionisestablishedbythelocalortheremotemodem.

Note: Theremotecomputermustberunningandacommunicationprogrammustbereadyforadata

connection,whichwillbeindicatedbyalightedTRi ndicatoronthefrontofthemodem.

1. EstablishadataconnectionwitharemoteMultiModemZBAmodem.

2. SendthreeremoteconfigurationescapecharactersfollowedbyATandthesetuppassword,andpress

NTER.Example:%%%ATMTSMODEM.Youhavefourtriestoenterthecorrectpasswordbeforebeing

disconnected.Ifthepasswordiscorrect,theremotemodemrespondswithOK.

3. YoucannowsendATcommandstoconfiguretheremotemodem.

4. Whenyouhavefinishedconfiguringtheremotemodem,savethenewconfigurationbytypi ngAT&W0and

pressingE

NTER.

5. TypeATOandpressENTERtoexitremoteconfiguration.Youcannowbreaktheconnectioninthenormal

way.



Setup

Multi‐Techmodemsareshipped withadefaultsetuppassword(MTSMODEM).Becauseanyonewhohasthe

UserGuideknowsthedefaultsetuppassword,youshouldchangethepasswordandpossiblyalsotheremote

configurationescapecharacter.

ChangingtheSetupPassword

1. OpenadatacommunicationsprogramsuchasHype rTerminal.

2. Intheterminalwindow,typeAT#SMTSMODEM(orAT#SxxxxxxxxifyouhavereplacedtheMTSMODEM

passwordwithxxxxxxxx)andpressE

NTER.ThemodemrespondswithOKifthesetuppasswordiscorrect,

andERRORifitiswrong.

3. Tochangethepassword,typeAT#S=xxxxxxxx,wherexxxxxxxxstandsforthepassword,andthenpress

NTER.Thepasswordcanincludeanykeyboardcharacter,andcanbeuptoeightcharacterslong.The

modemrespondswithOK.

CAUTION:Passwordsarecase‐sensitive.Thenexttimeyouenterthepassword,itmustbeinthesamecase

asyousetitup.

4. Thenewpasswordissavedautomatically.Youcan noweitherentermoreAT commandsorexitthedata

communicationsprogram.Thenexttimeyouwishtosetupthemodem,youmustusethenewpassword.

 

16 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

Chapter4–RemoteConfiguration

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide17

ChangingtheRemoteEscapeCharacter

Tofurtherimprovesecurity,youcanchangearemotemodem’sremoteconfigurationescapecharactereither

locallyorremotely.TheremoteconfigurationescapecharacterisstoredinregisterS9. Thefactorydefaultis37,

whichistheASCIIcodeforthepercentcharacter(%).SettingS9to0(zero)disablesremote configuration

entirely.

CAUTION:Ifyoudothisremotely,youwon’tbeabletochangeitback remotely.

1. EstablisharemoteconfigurationlinkwiththeremotemodemasdescribedinBasicProcedure.

2. TypeATS9=n,wherenistheASCIIcodeforthenewremoteconfigurationescapecharacter,andthenpress

NTER.

3. SavethenewvaluebytypingAT&WandpressingENTER.

4. TypeATOandpressENTERtoexitremoteconfiguration.



Chapter 5 – Callback Security

Thischapterdescribeshowtouse callbacksecuritywithyourmodem.Callbacksecurityprotects yournetwork

fromunauthorizedaccessandhelpscontrollong‐distancecosts.Whencallbacksecurityisenabled,allcallersare

requestedtoenterapassword.Ifavalidpasswordisreceived,themodemhangsupandreturnsthecallby

dialingaphonenumberthatisstoredwiththepassword.Thepersonbeingcalledbackmustthenenterthe

passwordasecondtimetoestablishaconnection.

Upto30callbackpasswordsanddialingstringscanbestoredinthemodem.Eachdialingstringcanbeupto34

or35characterslongandcancontaincommandsaswellasphonenumbers.Formobilecallers,thedialingstring

canbeprogrammedtoallowthecallertobypassthestoredcallbacknumberbyenteringatemporarycallback

number,toenteranextensionatthecallbacknumber,ortomakeadirectconnectionwithoutcallback.

Forlocalsecurity,thepasswordsanddialingstringsthatarestoredinthemodemareprotectedfromtampering

byasetuppassword,whichyoushouldchangewhenyousetupthemode m. Youcanfurtherprotectthe

modemagainsttamperingbydisablingitsabilitytorespondtomostATcommands.Tocheckforattempted

break‐ins,youcanrequestthemodemtodisplaythenumberoffailedpasswordattempts.

Yourmodemwasshippedwithadefaultsetuppassword(MTSMODEM).Thesamepasswordisusedforboth

callbacksecurityandremoteconfiguration(Chapter4).Becauseanyone whohasaccesstothisguidehasaccess

tothedefaultpassword,youshouldchangethepasswordduringyourinitialsetup.

ChangingtheSetupPassword

1. OpenadatacommunicationsprogramsuchasHype rTerminal.

2. Intheterminalwindow,typeAT#SMTSMODEM(orAT#SxxxxxxxxifyouhavereplacedtheMTSMODEM

passwordwithxxxxxxxx).PressE

NTER.ThemodemrespondswithOKifthesetuppasswordiscorrectand

ERRORifitiswrong. 

3. Tochangethepassword,typeAT#S=xxxxxxxx,wherexxxxxxxxstandsforthepassword,andthenpress

NTER.Thepasswordcanincludeanykeyboardcharacter,andcanbeuptoeightcharacterslong.The

modemrespondswithOK.

4. Thenewpasswordissavedautomatically.Youcan noweitherentermoreAT commandsorexitthedata

communicationsprogram.Thenexttimeyouwishtosetupthemodem,youmustusethenewpassword.

Note: Passwordsarecase‐sensitive.

TurningCallbackSecurityOnandOff

Callbacksecuritymustbeturnedontoentermanycallbacksecuritycommands.

1. OpenadatacommunicationsprogramsuchasHype rTerminal.

2. Intheterminalwindow,typeAT#Sxxxxxxxx,wherexxxxxxxxisyourpassword.PressENTER.Themodem

respondswithOKifthesetuppasswordiscorrectandERRORifitiswrong.

 

18 Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

Chapter5–CallbackSecurity

3. Typeoneofthefollowingcommands:

● Toturnoffcallbacksecurity:TypeAT#CBS0andpressENTER.Callersnolongerneedapasswordto

connecttothemodem,themodemisunabletocallthemback,andthestoreddialingcommand

locations0–3becomeavailable.

● Toturnonbothlocalandremotecallbacksecurity:TypeAT#CBS1.PressENTER.Withlocalsecurity

turnedon,youmustenterthesetuppasswordbeforeyoucanenteranyATcommandexcepttheAT,

ATIn,andAT#Sxxxxxxxxcommands.Foradescri ptionofremotecallbacksecurity,seethefollowing

paragraph.

● Toturnonremotecallbacksecurityonly:TypeAT#CBS2andpressENTER.Withremotecallbacksecurity

turnedon,eachcalleris askedtoenterapassword,iscalledback,andthenisaskedtoenterthe

passwordagainbeforeaconnectioncanbemade.Also,dialingcommandlocations0–3forusewiththe

DS=ydialingcommandarereplacedbycallbackdialingcommandlocations0–29.

● Totemporarilydisablecallbacksecurityifthemodemissetto#CBS1or#CBS2 (forinstance,tocall

anothermodem):TypeAT#CBS3andpressE

NTER.Themodemreturnstoitsoriginalsettingwhenyou

issuethehangupcommand(+++ATH)orthemodemisreset.Note thatifaremotemodembreaksthe

connection,callbacksecurityremainsdisabled.

SettingCallbackSecurityMessageParity

Themodem’spasswordpromptandmessagesparitymustmatchtheparityofthecomputertowhichthe

modemisconnected.

1. OpenadatacommunicationsprogramsuchasHype rTerminal.

2. Intheterminalwindow,typeAT#Sxxxxxxxx,wherexxxxxxxxisyourpassword.PressENTER.Themodem

respondswithOKifthesetuppasswordiscorrectandERRORifitiswrong.

3. Themodem’sparitydefaultvalueisNoparity(AT#CBP0).Tochangethemodem’sdefaulttouseeven

parity,typeAT#CBP2.PressE

NTER.Foroddparity,typeAT#CBP1.PressENTER.

4. Tostorethenewparityvalue,typeAT&W.PressENTER.

AssigningCallbackPasswordsandPhoneNumbers

1. OpenadatacommunicationsprogramsuchasHype rTerminal.

2. Intheterminalwindow,typeAT#Sxxxxxxxx,wherexxxxxxxxisyourpassword.PressENTER.Themodem

respondswithOKifthesetuppasswordiscorrectandERRORifitiswrong.

3. EnablecallbacksecuritybytypingAT#CBS1orAT#CBS2andpressingENTER.

4. Tostoreacallbackpasswordforthefirstcallbackmemorylocation,typeAT#CBN0=xxxxxxxx,where

xxxxxxxxisthefirstpassword.PressE

NTER.Thepasswordmustbeunique,mustbesixtoeightcharactersin

length,andmustnotcontaina+or‐character.

5. Tostoreacallbackpasswordforthesecondcallbackmemorylocation,typeAT#CBN1=xxxxxxxx,wher e

xxxxxxxxisthesecondpassword.PressE

NTER.Notethatthememorylocationnumberinthecommandis

incrementedbyone.

6. Repeatasmanytimesasnecessary,uptomemorylocation29,untilallpasswordsareentered.

 

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide19

Chapter5–CallbackSecurity

7. Tostoreacallbackphonenumberinthefirstmemorylocation,typeAT&Z0=[+][‐]ATxxxxxxx x[,???],where

xxxxxxxxisthedialingstring.PressE

NTER.ThephonenumbermustbeprecededbyDTfortonedialingorDP

forpulsedialing.ThedialingstringcanalsoincludeotherATcommands.

Example:AT&Z0=+‐ATM0DT5551212.Upto35characterscanbeused.The+,‐,and???charactersareoptional:

 +Numberentry.Enablesamobilecallertoenterhiscurrentphonenumberforcallback.

‐Directconnection.Enablesacallertochoosedirectconnectionwithoutbeingcalledback.

,???Extensionentry.Mustbeusedwiththe+command.Enablesacallertoenteranextensionnumberfor

callback.Thenumberof?charactersmustequalthenumberofdigitsintheextension.

8. Tostoreacallbackphonenumberinthesecondmemorylocation,typeAT&Z1=[+][‐]ATxxxxxxxx[,???],

wherexxxxxxxxisthedialingstring,andpressE

NTER.Notethatthememorylocationnumberinthe

commandisincrementedbyone.

9. Repeat,throughmemorylocation29,untilalldialingstringsareentered.

10. Toreviewyourentries,typeAT&VandpressENTER.

Note: Aformisprovidedonthelastpageofthischaptertohelpyouplanorkeeptrackofpasswordandphone

numberassignments.

CallingProcedures

Usethefollowingprocedurestocallamodemthathascallbacksecurityenabled.NotethatAutoanswermustbe

enabledonthecallingmodem(S0=1).

PasswordOnlyCallback

Usethisprocedurewhencallingfromafixedlocation.

1. UsingadatacommunicationsprogramsuchasHyperTerminal,dialthenumberofthecallbackmodem.

2. Whentheconnectionisestablished,thecallbackmodemrespondswiththefollowingmessage:

Password>

3. Typethepasswordcorrespondingtothephone numberforyourmodem.PressENTER.Youhavethree

attemptsoroneminutetoenteravalidpassword.

4. Ifthepasswordisvalid,thefollowingmessageappea rs,andthemodemsdisconnect:

OKDisconnecting

5. Afterthedelayspecifiedbythe#CBDncommand,thecallbackmodemcallsthe numberassociatedwiththe

password.Ifthecallbackmodemisunabletoestablishaconnection,ittriesagain,uptothenumberof

attemptsspecifiedbythe#CBAncommand.

6. Afterthemodemsreconnect,thefollowingmessagereappears:

Password>

7. Typethesamepasswordthatyouusedtoinitiatethecall.Youareallowedthreeattemptstoenterthe

password,afterwhichyouwillbedisconnected.

8. Ifthepasswordisvalid,thefollowingmessageappearsandthemodemsestablishaworkingconnection:

OKConnecting

 

20Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

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Multi-Tech MultiModem ZBA MT9234ZBA User manual

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Model: MultiModem ZBA MT9234ZBA

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Multi-Tech MultiModem ZBA MT9234ZBA User manual

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