Multi-Tech MultiModem ZBA MT9234ZBA User manual

Category
Networking
Type
User manual

This manual is also suitable for

MultiModem
®
ZBA
MT9234ZBASeries
MT9234ZBA
MT9234ZBAV
UserGuide
CopyrightandTechnicalSupport
2 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
MultiM odemZBAUserGuide
Models:MT9234ZBA,MT 9234ZBAV
PNS000387E,VersionE
Copyright
Thispublicationmaynotbereproduced,inwholeorinpart,withoutpriorexpressedwrittenpermissionfromMultiTechSystems,Inc.All
rightsreserved.
Copyright©2011,byMultiTechSystems,Inc.
MultiTechSystems,Inc.makesnorepresentationsorwarrantywithrespecttothecontentshereofandspecificallydisclaimsanyimplied
warrantiesofmerchantabilityorfitnessforanyparticularpurpose.Furthermore,MultiTechSystems,Inc.reservestherighttorevisethis
publicationandtomakechangesfromtimetotimeinthecontenthereofwithoutobligationofMultiTechSystems,Inc.tonotifyany
personororganizationofsuchrevisionsorchanges.CheckMultiTech’swebsiteforcurrentversionsofourproductdocumentation.
Revisions
Revision Date Description
A 10/08/07
05/04/09
Initialrelease.
AddedalinktotheMultiTechWebsiteforwarrantyinformation.
B 09/24/09 UpdateFCCstatement,removefaxbranding,andupdateEMC.AddedThailandandJapanapprovals.
C 05/18/10 UpdatedwithWindowsInstallerprogram.AddREACH,RoHS,Brazilstatements.
D 11/30/10 UpdatedAppendixE.
E 06/23/2011 RemovedreferencestoproductCDs.
Trademarks
MultiModem,MultiTech,andtheMultiTechlogoaretrademarksofMultiTechSystems,Inc.
Microsoft,Windows2000,2003,XP,VistaandWindows 7areregisteredtrademarksortrademarksofMicrosoftCorporationinthe
UnitedStatesandothercountries.
Patents
Thisdevicecoveredbyoneormoreofthefollowingpatents:6,031,867;6,012,113;6,009,082;5,905,794;5,864,560;5,815,567;
5,815,503;5,812,534;5,809,068;5,790,532;5,764,628;5,764,627;5,754,589;5,724,356;5,673,268;5,673,257;5,644,594;5,628,030;
5,619,508;5,617,423;5,600,649;5,592,586;5,577,041;5,574,725;5,559,793;5,546,448;5,546,395;5,535,204;5,500,859;5,471,470;
5,463,616;5,453,986;5,452,289;5,450,425;D353,598;5,355,365;5,309,562;5,301,274;7082106;7082141;7092406.OtherPatents
Pending.
WorldHeadquarters
MultiTechSystems,Inc.
2205WoodaleDrive
MoundsView,Minnesota55112
Phone:7637853500or8003289717
Fax:7637859874
InternetAddress:http://www.multitech.com
ContactingMultiTechSupport
Inordertobetterserveourcustomers,managesupportrequestsandshortenresolutiontimes,wehavecreatedtheonlinewebportal
allowingyoutosubmitquestionsregardingMultiTechproductsdirectlytoourtechnicalsupportteam.Getanswerstoyourmost
complexquestions,rangingfromimplementation,troubleshooting,productconfiguration,firmwareupgradesandmuchmore.
TocreateanaccountandsubmitaSupportCaseonthePortal,visitsupport.multitech.com
OnlineWebPortal
support.multitech.com
TheKnowledgeBaseprovidesimmediateanswerstoyourquestionsandgivesyouaccesstosupportresolutionsforallMultiTech
products.Visitoursupportareaonthewebsiteforothersupportservices.
KnowledgeBaseandSupportServices www.multitech.com/support.go
TechnicalSupport
BusinessHours:MF,9amto5pmCST
Country ByEmail By Phone
Europe,MiddleEast,Africa: [email protected] +(44)1189597774
U.S.,Canada,allothers: [email protected] (800)9722439or(763)7175863
Warranty
Toreadthewarrantystatementforyourproduct,pleasevisit: http://www.multitech.com/warranty.go
Contents
Contents
Chapter 1 – Introduction.............................................................................................................................5
Features.................................................................................................................................................................5
AT Commands Information.................................................................................................................................5
Technical Specifications......................................................................................................................................6
Chapter 2 – Installing the Modem..............................................................................................................8
Before You Begin..................................................................................................................................................8
Changing the Internal Jumpers..........................................................................................................................8
Opening the Modem...................................................................................................................................................8
Location of the Jumpers............................................................................................................................................9
Changing the Dial-Up/Leased-Line Jumper............................................................................................................9
Changing the Voice Jumper....................................................................................................................................10
Connecting the Modem to Your PC..................................................................................................................10
Connecting the Modem to Your PC.......................................................................................................................10
Connecting the Modem to the Telephone Line....................................................................................................10
Connect the Two-Wire Leased Line (Leased Line Only)....................................................................................11
Connect the Modem to a Phone (Optional)..........................................................................................................11
Connect a Microphone (Voice Option)..................................................................................................................11
Connect Speakers (Voice Option)..........................................................................................................................11
Connect the Modem to the AC Power Outlet.......................................................................................................11
Power-On Test..........................................................................................................................................................11
Installing the Modem Driver..............................................................................................................................11
Downloading and Installing the Modem Driver.....................................................................................................11
Configuring the Modem for Your Country or Region....................................................................................12
Installing and Using the Global Wizard..................................................................................................................12
Using AT Commands to Configure Your Modem.................................................................................................13
Chapter 3 – Operation...............................................................................................................................14
Front Panel Overview.........................................................................................................................................14
Leased-Line Operation............................................................................................................................... ........14
Setup..........................................................................................................................................................................14
Connecting to the Internet.................................................................................................................................15
Chapter 4 – Remote Configuration.........................................................................................................16
Changing the Setup Password...............................................................................................................................16
Changing the Remote Escape Character.............................................................................................................17
Chapter 5 – Callback Security..................................................................................................................18
Changing the Setup Password.........................................................................................................................18
Turning Callback Security On and Off.............................................................................................................18
Setting Callback Security Message Parity......................................................................................................19
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide 3
Contents
4 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
Assigning Callback Passwords and Phone Numbers...................................................................................19
Calling Procedures............................................................................................................................... ..............20
Password-Only Callback..........................................................................................................................................20
Number-Entry Callback............................................................................................................................................21
Extension-Entry Callback........................................................................................................................................21
Direct Connection.....................................................................................................................................................22
Callback Security Commands.................................................................................................................................23
Chapter 6 – Troubleshooting...................................................................................................................24
Appendix A – Upgrading the Modem’s Firmware.................................................................................28
Upgrade Overview..............................................................................................................................................28
Identifying the Modem Firmware............................................................................................................................28
Identifying the Current Firmware Version..............................................................................................................28
Downloading the Upgrade File...............................................................................................................................29
Extracting the Upgrade Files...................................................................................................................................29
Clearing Your Stored Parameters..........................................................................................................................29
Upgrading the Modem’s Firmware.........................................................................................................................29
Restoring Your Parameters.....................................................................................................................................30
Appendix B – Regulatory Compliance...................................................................................................31
Appendix C – Environmental Information..............................................................................................36
WEEE (Waste Electrical and Electronic Equipment) Statement..................................................................36
REACH Statement...............................................................................................................................................36
Restriction of the Use of Hazardous Substances (RoHS).............................................................................37
C-ROHS HT/TS Substance Concentration.......................................................................................................38
Korea Class B Statement...................................................................................................................................39
Appendix D – Installing a Modem under Linux..................................................................................... 40
Appendix E – Using Out of Band Management.....................................................................................42
Configuring the Modem for your Country or Region.....................................................................................42
Configuring for Callback Security in Direct Connect Mode..........................................................................42
Turning Direct Connect Callback Security On and Off........................................................................................42
Setting the Parity of the Callback Security Messages.........................................................................................42
Assigning Callback Passwords...............................................................................................................................43
Calling a Modem Configured for Callback Security.............................................................................................43
Console Port Final Setup...................................................................................................................................44
Console Port Connections.......................................................................................................................................44
Remote Configuration..............................................................................................................................................45
Index............................................................................................................................................................46
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide 5
Chapter 1 – Introduction
CongratulationsonyourpurchaseoftheMultiModemZBAmodem.Youhaveacquiredoneofthefinest
intelligentvoice/data/faxmodemsavailablefromoneoftheworld’soldestmodemmanufacturers:MultiTech
Systems,Inc.TheMT9234Z BASeriesis availablewithandwithoutthevoicefeature.TheMT9234ZBAglobal
productisapprovedin40+countries.TheMT9234ZBAwiththevoicefeaturesupportsvoicemailandafull
duplexspeakerphone.Thisallowsyouandthecallertospeakandlistenatthesametime.
Thisuserguidewillhelpyoutoinstall,configure,testanduseyourmodem.CheckMultiTech’swebsiteforcurrent
versionsofourproductdocumentation.
Features
Increased Upload Speeds.WiththeV.92MultiModemZBAbusinessmodem,youcanachieveanuploadspeedof
48Kbps(30%increaseoverV.90modems).Thishigherupstreamspeedreducesdatatransfertimeforlargee
mailswithattachmentsandforftpsiteuploads,aswellasimprovesoperationforinteractiveapplications.
V.44 Compression.V.44compressionenablesdatathroughputratesofhigherthan300Kbps‐muchfasterthan
V.42bisdatacompressionratesof150‐200Kbps.Forusers,itmeansthatyour Web browsingwillbemuch
faster.
Enhanced Fax Features.TheMultiModemZBAbusinessmodemsupportsV.34faxandErrorCorrectionMode
providingsignificantperformanceandreliabilityenhancementsoverpreviousfaxstandards.V.34sendsand
receivesfaxesat33.6K,morethandoublethespeedoftheV.17/14.4Kfaxstandard.ErrorCorrectionModeadds
reliabilitywhileincreasingperformanceoffaxtransmissions.Togethertheseenhancementsincreasethe
performanceofthemodemtolevelspreviouslyonlyfoundinmoreexpensivededicatedfaxboardsand
machines.
Remote Configuration.Whetheryouprovideconnectivityforasalesofficejustmilesawayorformultipleoffice
acrosstheworld,theMultiModemZB Aletsyoutakecareoftheconfigurationfromacentralsite.
Callback Security.TheMultiModemZBAprovidespasswordprotectionandhelpsreducelongdistancecharges
forremoteofficesandusersrequiringaccesstothecentralsiteLAN.Thismodemsupports30passwordsand
threeconfigurationoptions.Withthe"fixed"callbackoption,thecentralsitemodemstoresapasswordandthe
remoteuser'sphonenumber.Oncetheremotesiteenterstheirpassword,thecentralsite'smodemcallsback
usingthenumberstoredinitsdatabase.The"variable"optionletsusers,suchasroadwarriors,entertheirfixed
passwordandacallbacknumbereachtimetheycall.The"passthrough"optionisusedtoprovidethesecurity
ofpasswordprotection,whilebypassingthecallbackprocess.
Global Approvals.WiththegloballyapprovedMultiModemZBAbusinessmodem,youneedjustonemodemfor
worldwideuse.ThismodelhasapprovalsinmanycountriessoyoucanshiponeSKU(stockunit)virtually
anywhereintheworld.Localizationkitsareavailableforcountryspecificpowercords,phonecordsandtelco
adapters.Gotowww.multitech.com/globalmodem fordetails.
ATCommandsInformation
TheATCommands,SRegisters,andResultCodesfortheMT9234ZBASeriesModemsarepublishedina
separateReferenceGuide.YoucandownloadtheguidefromtheMultiTechwebsite.
Chapter1Introduction
6 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
TechnicalSpecifications
TheMT9234ZBASeriesmodemmeetsthefollowingspecifications:
Trade Name
MultiModem
®
ZBA
Model Number
MT9234ZBA or MT9234ZBAV
Server-to-Client
56K speeds when accessing a V.90 or V.92 server
Client-to-Server
Up to 48Kbps when accessing a V.92 server
Client-to-Client
33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800 bps,
Data Rates
14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps
Fax Data Rates
33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800
Voice
Compatibility
TIA/EIA IS-101 (Voice Option only)
Data Format
Serial, binary, asynchronous
Modem
Compatibility
ITU-T V.92, V.90, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell 212A
and 103/113; ITU-T V.21 & V.23; V.42, V.42bis, V.44.
Fax Compatibility
ITU-T “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21; V.27ter; V.29; V.34;
V.17; and TIA/EIA Class 1, 2; TR29.2
Video
Compatibility
ITU-T V.80 for H.324 video conferencing
Error Correction
ITU-T V.42
Data Compression
ITU-T V.44 (6:1 throughput)
Speed Conversion
Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400,
57,600, 115,200, and 230,400 bps
Mode of Operation
Fax online modes; full duplex over dial-up lines
Flow Control
XON/XOFF (software), RTS/CTS (hardware)
Intelligent Features
Plug and play; fully AT command compatible; dialing options, autoanswer;
adaptive answer; EIA extended automode; adaptive line probing; automatic
symbol and carrier frequency during start-up, retrain, and rate renegotiation;
DTMF detection; call status display, auto-parity and data rate selections;
keyboard-controlled modem options; non-volatile memory; remote configuration;
DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-
time fax compression conversion; U.S. Caller ID reporting; quick-connect startup
(V.92).
Command Buffer
40 characters
Transmit Level
-12 dBm (Euro/NAM) – varies by country/region setting
Frequency
Stability
±0.01%
Receiver
Sensitivity
-43 dBm under worst-case conditions
AGC Dynamic
Range
43 dB
Interface
TIA/EIA RS-232C/ITU-T V.24/V.28
Connectors
DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack
Cables
Country-specific telephone; power cables; serial cable.
Note: Any cables connected to the computer should be shielded to reduce
interference.
Diagnostics
Power-on self test, local analog loop, local digital loop, remote digital loop.
Indicators
LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal
Ready, Power.
Speaker
Internal speaker for call progress monitoring.
Operating
Temperature
0°– 50° C (32°–120° F) ambient under closed conditions;
humidity range 20–90% (non-condensing)
Power
Requirements
Global modems: 100–240 VAC, 50/60 Hz universal power supply
Power
9 VDC, 300 mA maximum
Chapter1Introduction
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide 7
Consumption
Approvals
CEMark
EMC:FCCPart15ClassB,EN55024,EN55022ClassB,ICES003ClassB
Safety:UL/cUL609501,IEC609501,AS/NZS60950
Telecom:47CFRPart68,CS03,TBR21,othercountriesalsoincluded
Dimensions
10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25" x 5.8" x 1.15")
Weight
224 g (8 oz)
Limite
d
Warranty 2years
Chapter 2 – Installing the Modem
ThischapterdescribeshowtosetupyourMultiTechMT9234ZBAmodem.
BeforeYouBegin
Beforeyouinstallthemodem,notethefollowing:
GototheMultiTechwebsiteanddownloadtheappropriatemodemdriver.
Also,whileyouareattheMultiTechwebsite,gototheSoftwareareaanddownloadtheGlobalWizard.
UsethisproductonlywithUL‐andCULlistedcompu ters(U.S.A.andCanada)
Toreducetheriskoffire,useonly26AWG(.41mm)orlargertelephonewiring.
Neverinstalltelephonewiringduringalightningstorm.
Neverinstallatelephonejackinawetlocationunlessthejackisspecificallydesignedforwetlocations.
Nevertouchuninsulatedtelephonewir esorterminalsunlessthetelephonelinehasbeendisconnectedat
thenetworkinterface.
Usecautionwheninstalling ormodifyingtelephonelines.
Avoidusingatelephoneduringanelectricalstorm;thereisariskofelectricalshockfromlightning.
Donotuseatelephoneinthevicinityofagasleak.
Thisproductmustbedisconnectedfromthetelephonenetworkinterfacewhenservicing.
ChangingtheInternalJumpers
Thisstepisrequiredonlyif:
Youintendtousethemodemonaleas edline.
Youintendtoaddamonophonicexternalspeakertoyourmodemwiththevoiceoption.Nochangesare
neededforstereo.
Thiswillrequireyoutoopenthemodemandmoveoneormorejumpersonthemodem’sprintedcircuitboard.
Warning:Thefollowingproceduremustbeperformedbyauthorizedservicepersonnel.
Caution:Thecircuitboardcanbeharmedbystaticelectricity.Beforeyouopenthecase,touchagrounded
object,suchasthemetalchassisofyourcomputer,todischargeanystaticelectricityinyourbody,thentouch
themetalshellofthemodem’sRS232connectortoensurethatthereisnovoltagedifferencebetweenyouand
themodem.
OpeningtheModem
1. Ifthemodemisconnected,turnitoffandremoveallconnectingcables(includingthepowerandline
cables).
2. Turnthemodemupsidedown.
3. Onthebottomofthemodemaretwoscrews,whichholdthecasetogether. Removebothscrewsandset
themaside.
4. Turnthemodemrightsideup.
8 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
Chapter2InstallingtheModem
5. Beforetouchinganythinginsidethemodemcase,dischargeanystaticinyourbodybytouchingapieceof
groundedmetalsuchasthecomputerchassis.Electrostaticdischarge(ESD)isthereleaseofstoredstatic
electricitythatcandamageelectricalcircuitryorcomponents
.Staticelectricityisoftenstoredinyourbody,
anddischargedwhenyoucomeincontactwithanobjectofadifferentpotential.
6. PerformtheprocedurebelowdescribedinthissectiononlyatanESDworkstationusinganantistaticwrist
strap.Ifsuchastationisnotavailable,youcanprovidesomeESDprotectionbywearinganantistaticwrist
strapandattachingittoametalgroundscrew(lug).
7. Removethetoppartofthemodemcase.
LocationoftheJumpers
Note: TheSpeakerModejumperisforamodemwiththevoiceoption
ChangingtheDialUp/LeasedLineJumper
Asshippedfromthefactory,yourmodemisconfiguredfornormaldialupoperation.Thatis,themodemmust
dialaphonenumbertoconnecttoanothermodem.Tousethemodemonaleasedline,youmustchange
jumperJ2toselectleasedlineoperation,andJ3toselectwhetheritwillbetheoriginatingortheanswering
modem.Ifdialupoperationisselected,J3hasnoeffect.
SeeChapter3foradditionalleasedlineinformation.
Thefactorydefaultistheanswerposition.Thismakesthemodemtheansweringmodemontheleasedline.
Tousethemodemonaleasedline,movetheJ2jumperplugfromthedefau ltdialuppositiontotheleased
lineposition.
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide 9
Chapter2InstallingtheModem
Tomakethemodemtheoriginatingmodemontheleasedline,movetheJ3jumperplugtotheoriginate
position.
ChangingtheVoiceJumper
Thespeakerjumperisnexttotheexternalspeakerjack.
Thefactorydefaultpositionofthevoicejumperissetforastereospeakerorsoundcard.Ajumperplug
coversbothpinsofthejumper.
Tousethemodemwithamonophonicexternalspeaker,removethejumperplugfromthejumperpins.You
canstoreitbyplacingitononejumperpin.
ConnectingtheModemtoYourPC
Turnoffyourcomputer.Placethemodeminaconvenientlocation,andthenconnectittoyourcomputer’s
serialport,thetelephonelineorleasedline,ACpower,and,optionally,yourtelephone.
Connections‐NoVoice
ConnectionsWithVoice
ConnectingtheModemtoYourPC
PlugoneendoftheserialcableintotheRS232connectoronthemodemandtheotherendintoaserialport
connectoronyourcomputer,suchasCOM1orCOM2.
ConnectingtheModemtotheTelephoneLine
Plugoneendofthemodulartelephonecableintothemodem’sLINEjackandtheotherendintoastandard
phonewalljack.
Important:TheLINEjackisnotinterchangeablewiththePHONEjack.DonotplugthetelephoneintotheLINE
jackorthelinecableintothePHONEjack.
Note: Regulatoryagenciesmayimposecertainrestrictionsonequipmentconnectedtopublictelephone
systems.Formoreinformation,seeAppendixB.
10 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide 11
ConnecttheTwoWireLeasedLine(LeasedLineOnly)
Plugoneendofatwowiretelephonecableintothemodem’sLINEjackandtheotherendtoatwowireleased
linewalljackorterminals.
Note: Beforeyoucanusethemodemonalea sedline,youmustfirstchangetheinternaljumpers.See“Step2:
ChangetheInternalJumpers.”
ConnecttheModemtoaPhone(Optional)
Ifyouwanttoconnectaphonetosamelineasthemodem,plugitintothemodem’sPHONEjack.
Important:ThePHONEjackisnotinterchangeablewiththeLINEjack.DonotplugthetelephoneintotheLINE
jackorthelinecableintothePHONEjack.
ConnectaMicrophone(VoiceOption)
Forvoicemailorspeakerphoneapplications,pluganunamplifiedmicrophoneintotheMICjackonthesideof
themodem.Themicrophoneshouldhaveastereo1/8inchminiplug.Donotuseamonophonicmicrophone.
ConnectSpeakers(VoiceOption)
Forspeakerphoneorvoicemailapplications,usea1/8inchplu g maletomalestereopatchcordtoconnectthe
SPKRjackonthesideofthemodemtotheLINEINjackonyoursoundcard.Ifyoursoundcarddoesnothavea
LINEINjack,useitsMICjack.ThestereomaletomalepatchcordcanbepurchasedatalocalPCretailstore.
Ifyoudonothaveasoundcard,youcanplugan unamplifiedspeakerdirectlyintotheSPKRjack.
ConnecttheModemtotheACPower Outlet
Thepowerswitchislocatedontherightsideofthemodem.MakesureitissettoOFF. 
Attachtheappropriateinterchangeableblademoduletothepowersupplymo dule.Connectthepowerlead
fromthepowersupplymoduleintothePWRjackonthemodem .Now,plugthepowersupplymoduleintoyour
powersource.
Note: Useonlythepowersupplysuppliedwiththemodem.Useofanyotherpowersupplyvoidsthewarranty
andcandamagethemodem.
PowerOnTest
Testthemodembyturningiton.Whenyouturniton,themodemperformsadiagnosticselftest,after which
the56indicatorshouldlight.Ifthisdoesnothappen,checkthatthepowerswitchison,thepowersupplyis
solidlyconnected,andtheACoutletisli ve.Ifthesemeasuresdonotwork,refertoChapter6,
“Troubleshooting”.
InstallingtheModemDriver
IfyouuseWindows2000orabove,youmustinstallthemodemdriver.ThemodemdrivertellsWindowshowto
controlthemodem.IfyouuseaLinuxoperatingsystem,pleasereferAppendixD.Ifyouuseanotheroperating
system,pleaserefertoitsdocumentationformodeminstallationinformation.
DownloadingandInstallingtheModemDriver
Todownloadandinstallthemodemdriver:
1. FromtheMultiTechwebsite,downloadthe.zipfileofthedriverthatisappropriatetoyouroperating
system.
2. Extractthecontentsofthezipfiletothedesired location.
3. Powerdownyourcomputer.
Chapter2InstallingtheModem
12 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
4. Ensurethemodemisconnectedtoyour computerandpoweredon.
5. Powerupyourcomputer.
a. TheFoundNewHardwarewizardopens.SelecttheradiobuttonNo,notatthistime.ClickNext.
b. Inthenextwizardpane,selecttheradiobuttonInstallfromalistorspecificlocation.ClickNext.
c. SelecttheradiobuttonDon’tsearch,Iwillchoosethedrivertoinstall.ClickNext.
d. EnsuretheShowcompatiblehardwarecheckboxischecked.
e. FromtheModelsgroup,selectthedesired,compatiblemodel.ClickNext.
f. Windowsdisplaysawarningmessage,indicatingthedriveryouwanttoinstallhasnotpassedWindows
logotesting.Thiswarningdoesnotimpacttheoperationofthedriver.SoclickContinueAnyway.
g. Whilethedriverisinstalled,aprogressmessageappearsinthewizardpane.Whenthedriveris
installed,theFoundNewHardwarewizarddisplaystheFinishbutton.ClickFinish.
6. Ifyouareunabletoaccessthemodemafterinstallation,turnthemodem’spoweroff,thenbackon.For
someconfigurations,beforethemodemcancommunicatethroughtheCOMport,youneedtoturnthe
poweroffthenbackon.
ConfiguringtheModemforYourCountryorRegion
Differentcountrieshavedifferentrequirementsforhowmodemsmustfunction.Therefore,beforeyouuseyour
modem,youmustconfigureittomatch thedefaultsofthecountry/regioninwhichyouareusingit.Youmust
alsodothisifyoumovethemodemtoanothercountry/regionafterithasbeenconfiguredforthefirst
country/region.Youcanuseoneoftwoconfigurationmethods:
UsetheGlobalWizardtoConfigureYourModem
UseATCommandstoConfigureYourModem
InstallingandUsingtheGlobalWizard
ThissectiondescribeshowtoinstalltheGlobalWizardprogram,andthenhowtousetheGlobalWizard
program.TheGlobalWizardprogramhelpsyouconfigureyourmodem’shomologationparametersforthe
countryinwhichyouwanttooperatethemodem.
Ifyourcomputeris runningtheWindows2000operatingsystemornewer,itisrecommendedthatyouusethe
GlobalWizardprogram.
ToinstalltheGlobalWizardprogram:
1. Ifyouhavenotalreadydoneso,downloadthefileGlobalWizardfromtheMultiTechwebsite.
2. Fromthelocationwhereyoustoredthedownloadfile,doubleclicktheglobalwizardicon.
3. Inthedialogboxthatappears,clickRun.
4. TheWelcomepaneoftheGlobalWizardSetupwizar dappears.ClickNext.
5. ALicenseAgreementwizardpaneopens.Ifyouaccepttheagreement,clickYes.
6. Inthenextpaneofthewizard,selectthelocationwhereyouwanttoinstallGlobalWizard.Ifdesired,
navigatetothelocationwhereyouwanttoinstall.Otherwise,mai ntain thedefaultlocation.ClickNext.
7. Theinstallationproceeds,andthencompletes.
SelecttheYes,Iwanttorestartmycomputernowradio button.
AttheInstallShieldWizardCompletepane,clickFinish.
Chapter2InstallingtheModem
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide 13
8. Afterthecomputerreboots,youcanusetheGlobalWizardtoconfigureyourmodem’shomologation
parameters.
TousetheGlobalWizardprogram:
1. FromtheWindowsStartbutton,selectAllPrograms,theGlobalWizardfolderandGlobalWizard.
2. ThefirstpaneoftheGlobalWizardopens.ClickNext.
3. Inthenextwizardpane,selectportassociatedwiththemodemthatyouwanttoconfigure.ClickNext.
4. Anotificationdialogboxopens.Readthisinformation,thenclickOK.
5. Inthenextwizardpane,fromtheCountry/Regiondropdownlist,selectthecountry/regioninwhichthe
modemwillbeused.ClickNext.
6. Inthenextwizardpane,reviewyourcountry/regionchoice.Ifitiscorrect,clickNext.
7. WhenGlobalWizardannouncesthattheparametershavebeenset,clickFinishtoexit.
UsingATCommandstoConfigureYourModem
NonWindowsuserscanconfigurethemodemusingATcommands.Youmustenterthesecommandsinyour
communicationprogram’stermi nalwindow.
1. Runyourfavoritecommunicationprogramandopentheprogra m’sterminalwindow.
2. Toconfigurethemodemforaspecificcountry/region,type AT%T19,0,nn,
wherennisthecountry/regioncodeinhexadecimal notation.
3. ClickENTER.ThemessageOKdisplays.
4. Toverifythatthecorrectcountry/regionhasbeen configured,typeATI9
5. ClickENTER.
Thecountry/regioncodedisplays:
Example:
Country/Region ATCommand(hexadecimal) Country code (decimal)
Euro/NAM AT%T19,0,34(default) 52
Alistofcountry/regioncodescanbefoundontheMultiTechWebsiteat:
http://www.multitech.com/en_US/PRODUCTS/Categories/Device_Networking/global_modems/configuration.asp
TheGlobalModemCountryApprovalspagedisplays.Onthispageyoucanviewapprovals,configurationstrings
andresponsesbycountryandproducts.
Chapter 3 – Operation
FrontPanelOverview
TheLEDindicatorsonthefrontpanelindicatestatus,configuration,andactivity:
TDTransmitData.Flasheswhenthemodemistransmittingdatatoanothermodem.
RDReceiveData.Flasheswhenthemodemisreceivingdata.
CDCarrierDetect.Lightswhenthemodemdetectsavalidcarriersignal fromanothermodem.Itisonwhen
themodemiscommunicatingwiththeothermodem, andoffwhenthelinkisbroken.
OHOffHook.Lightswhenthemodemisoffhook,whichoccurswhenthemodemisdialing,online,or
answeringacall.Flasheswhenthemodempulsedials.
TRTerminalReady.Lightswhenacommunicationsprogramisusingthemodem.Itmeansthemodemisready
foranoutgoingorincomingcall.Itgoesoffwhenthecommunica tionsprogramdisconnectstheserial
port.Whenitgoesoff,aconnectedmodemwillalsodisconnect.
PowerThePowerledlightswhenthesystemisapplyingpowertothemodem.
LeasedLineOperation
TheMultiModemZBAmodemcanbeusedonatwowireleasedline.
Aleasedlineisaprivate,permanenttelephoneconnectionbetweentwopoints.Unlikenormaldialup
connections,aleasedlineisalwaysactive.Themodemsautomaticallyconnectwhentheyareattachedtothe
lineandareturnedon.Becausealeasedlineisalwaysactive,oneofthetwomodemsonthelinemustbe
configuredastheoriginatemodemandtheotherastheanswermodem.Itdoesnotmatterwhichiswhich.
Intheeventofaninterruption,leasedlinemodemsautomaticallyreconnectwhenthedatalineorpoweris
restored.
Setup
1. OpenthemodemandchangejumperJ2toselectleasedlineoperation,andjumperJ3toselecteither
originateoransweroperation,dependinguponhowyouintendtousethemodem.SeeChapter2forthe
detailedprocedure.
2. ConnectamodulartelephonecabletotheLINEjack.Connecttheotherendofthecabletoatwowirelease
linejackorterminalssuppliedbythetelephonecompany.
3. Turnonthemodem.
14 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
 Chapter3Operation
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide15
ConnectingtotheInternet
YourMultiTechmodem isyourgatewaytotheInternetandtheWorldWideWeb.ToaccesstheInternetand
Webviayourmodem,youmustestablishadialupaccountwithanInternetserviceprovider(ISP).Tolocatean
ISPnearyou,lookinalocaldirectoryorcomputerpublication.YourISPshould provideyouwiththefollowing
information
Username(alsocalleduserID)
Password
Accessnumber(thenumberyoucalltoconnecttotheserver)
Hostnameand/ordomainname
DomainNameServer(DNS)serveraddress
If,besidestheWeb,youusetheIntern etforemailandnewsgroups,yourISPshouldalsoprovideyouwiththe
followinginformation:
EmailorPOPmailaddress
POPserveraddress
MailorSMTPaddress
NewsorNNTserveraddress
Chapter 4 – Remote Configuration
RemoteconfigurationisanetworkmanagementtoolthatallowsyoutoconfigureMultiModemZBAunits
anywhereinyournetworkfromonelocation.Withpasswordprotectedremoteconfiguration,youcanissueAT
commandstoaremotemodemformaintenanceortroubleshootingasifyouwereonsite.
BasicProcedure
Thefollowingstepscanbeusedwhentheconnectionisestablishedbythelocalortheremotemodem.
Note: Theremotecomputermustberunningandacommunicationprogrammustbereadyforadata
connection,whichwillbeindicatedbyalightedTRi ndicatoronthefrontofthemodem.
1. EstablishadataconnectionwitharemoteMultiModemZBAmodem.
2. SendthreeremoteconfigurationescapecharactersfollowedbyATandthesetuppassword,andpress
E
NTER.Example:%%%ATMTSMODEM.Youhavefourtriestoenterthecorrectpasswordbeforebeing
disconnected.Ifthepasswordiscorrect,theremotemodemrespondswithOK.
3. YoucannowsendATcommandstoconfiguretheremotemodem.
4. Whenyouhavefinishedconfiguringtheremotemodem,savethenewconfigurationbytypi ngAT&W0and
pressingE
NTER.
5. TypeATOandpressENTERtoexitremoteconfiguration.Youcannowbreaktheconnectioninthenormal
way.
Setup
MultiTechmodemsareshipped withadefaultsetuppassword(MTSMODEM).Becauseanyonewhohasthe
UserGuideknowsthedefaultsetuppassword,youshouldchangethepasswordandpossiblyalsotheremote
configurationescapecharacter.
ChangingtheSetupPassword
1. OpenadatacommunicationsprogramsuchasHype rTerminal.
2. Intheterminalwindow,typeAT#SMTSMODEM(orAT#SxxxxxxxxifyouhavereplacedtheMTSMODEM
passwordwithxxxxxxxx)andpressE
NTER.ThemodemrespondswithOKifthesetuppasswordiscorrect,
andERRORifitiswrong.
3. Tochangethepassword,typeAT#S=xxxxxxxx,wherexxxxxxxxstandsforthepassword,andthenpress
E
NTER.Thepasswordcanincludeanykeyboardcharacter,andcanbeuptoeightcharacterslong.The
modemrespondswithOK.
CAUTION:Passwordsarecasesensitive.Thenexttimeyouenterthepassword,itmustbeinthesamecase
asyousetitup.
4. Thenewpasswordissavedautomatically.Youcan noweitherentermoreAT commandsorexitthedata
communicationsprogram.Thenexttimeyouwishtosetupthemodem,youmustusethenewpassword.
16 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
Chapter4RemoteConfiguration
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide17
ChangingtheRemoteEscapeCharacter
Tofurtherimprovesecurity,youcanchangearemotemodem’sremoteconfigurationescapecharactereither
locallyorremotely.TheremoteconfigurationescapecharacterisstoredinregisterS9. Thefactorydefaultis37,
whichistheASCIIcodeforthepercentcharacter(%).SettingS9to0(zero)disablesremote configuration
entirely.
CAUTION:Ifyoudothisremotely,youwon’tbeabletochangeitback remotely.
1. EstablisharemoteconfigurationlinkwiththeremotemodemasdescribedinBasicProcedure.
2. TypeATS9=n,wherenistheASCIIcodeforthenewremoteconfigurationescapecharacter,andthenpress
E
NTER.
3. SavethenewvaluebytypingAT&WandpressingENTER.
4. TypeATOandpressENTERtoexitremoteconfiguration.
Chapter 5 – Callback Security
Thischapterdescribeshowtouse callbacksecuritywithyourmodem.Callbacksecurityprotects yournetwork
fromunauthorizedaccessandhelpscontrollongdistancecosts.Whencallbacksecurityisenabled,allcallersare
requestedtoenterapassword.Ifavalidpasswordisreceived,themodemhangsupandreturnsthecallby
dialingaphonenumberthatisstoredwiththepassword.Thepersonbeingcalledbackmustthenenterthe
passwordasecondtimetoestablishaconnection.
Upto30callbackpasswordsanddialingstringscanbestoredinthemodem.Eachdialingstringcanbeupto34
or35characterslongandcancontaincommandsaswellasphonenumbers.Formobilecallers,thedialingstring
canbeprogrammedtoallowthecallertobypassthestoredcallbacknumberbyenteringatemporarycallback
number,toenteranextensionatthecallbacknumber,ortomakeadirectconnectionwithoutcallback.
Forlocalsecurity,thepasswordsanddialingstringsthatarestoredinthemodemareprotectedfromtampering
byasetuppassword,whichyoushouldchangewhenyousetupthemode m. Youcanfurtherprotectthe
modemagainsttamperingbydisablingitsabilitytorespondtomostATcommands.Tocheckforattempted
breakins,youcanrequestthemodemtodisplaythenumberoffailedpasswordattempts.
Yourmodemwasshippedwithadefaultsetuppassword(MTSMODEM).Thesamepasswordisusedforboth
callbacksecurityandremoteconfiguration(Chapter4).Becauseanyone whohasaccesstothisguidehasaccess
tothedefaultpassword,youshouldchangethepasswordduringyourinitialsetup.
ChangingtheSetupPassword
1. OpenadatacommunicationsprogramsuchasHype rTerminal.
2. Intheterminalwindow,typeAT#SMTSMODEM(orAT#SxxxxxxxxifyouhavereplacedtheMTSMODEM
passwordwithxxxxxxxx).PressE
NTER.ThemodemrespondswithOKifthesetuppasswordiscorrectand
ERRORifitiswrong.
3. Tochangethepassword,typeAT#S=xxxxxxxx,wherexxxxxxxxstandsforthepassword,andthenpress
E
NTER.Thepasswordcanincludeanykeyboardcharacter,andcanbeuptoeightcharacterslong.The
modemrespondswithOK.
4. Thenewpasswordissavedautomatically.Youcan noweitherentermoreAT commandsorexitthedata
communicationsprogram.Thenexttimeyouwishtosetupthemodem,youmustusethenewpassword.
Note: Passwordsarecasesensitive.
TurningCallbackSecurityOnandOff
Callbacksecuritymustbeturnedontoentermanycallbacksecuritycommands.
1. OpenadatacommunicationsprogramsuchasHype rTerminal.
2. Intheterminalwindow,typeAT#Sxxxxxxxx,wherexxxxxxxxisyourpassword.PressENTER.Themodem
respondswithOKifthesetuppasswordiscorrectandERRORifitiswrong.
18 MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
Chapter5CallbackSecurity
3. Typeoneofthefollowingcommands:
Toturnoffcallbacksecurity:TypeAT#CBS0andpressENTER.Callersnolongerneedapasswordto
connecttothemodem,themodemisunabletocallthemback,andthestoreddialingcommand
locations0–3becomeavailable.
Toturnonbothlocalandremotecallbacksecurity:TypeAT#CBS1.PressENTER.Withlocalsecurity
turnedon,youmustenterthesetuppasswordbeforeyoucanenteranyATcommandexcepttheAT,
ATIn,andAT#Sxxxxxxxxcommands.Foradescri ptionofremotecallbacksecurity,seethefollowing
paragraph.
Toturnonremotecallbacksecurityonly:TypeAT#CBS2andpressENTER.Withremotecallbacksecurity
turnedon,eachcalleris askedtoenterapassword,iscalledback,andthenisaskedtoenterthe
passwordagainbeforeaconnectioncanbemade.Also,dialingcommandlocations0–3forusewiththe
DS=ydialingcommandarereplacedbycallbackdialingcommandlocations0–29.
Totemporarilydisablecallbacksecurityifthemodemissetto#CBS1or#CBS2 (forinstance,tocall
anothermodem):TypeAT#CBS3andpressE
NTER.Themodemreturnstoitsoriginalsettingwhenyou
issuethehangupcommand(+++ATH)orthemodemisreset.Note thatifaremotemodembreaksthe
connection,callbacksecurityremainsdisabled.
SettingCallbackSecurityMessageParity
Themodem’spasswordpromptandmessagesparitymustmatchtheparityofthecomputertowhichthe
modemisconnected.
1. OpenadatacommunicationsprogramsuchasHype rTerminal.
2. Intheterminalwindow,typeAT#Sxxxxxxxx,wherexxxxxxxxisyourpassword.PressENTER.Themodem
respondswithOKifthesetuppasswordiscorrectandERRORifitiswrong.
3. Themodem’sparitydefaultvalueisNoparity(AT#CBP0).Tochangethemodem’sdefaulttouseeven
parity,typeAT#CBP2.PressE
NTER.Foroddparity,typeAT#CBP1.PressENTER.
4. Tostorethenewparityvalue,typeAT&W.PressENTER.
AssigningCallbackPasswordsandPhoneNumbers
1. OpenadatacommunicationsprogramsuchasHype rTerminal.
2. Intheterminalwindow,typeAT#Sxxxxxxxx,wherexxxxxxxxisyourpassword.PressENTER.Themodem
respondswithOKifthesetuppasswordiscorrectandERRORifitiswrong.
3. EnablecallbacksecuritybytypingAT#CBS1orAT#CBS2andpressingENTER.
4. Tostoreacallbackpasswordforthefirstcallbackmemorylocation,typeAT#CBN0=xxxxxxxx,where
xxxxxxxxisthefirstpassword.PressE
NTER.Thepasswordmustbeunique,mustbesixtoeightcharactersin
length,andmustnotcontaina+orcharacter.
5. Tostoreacallbackpasswordforthesecondcallbackmemorylocation,typeAT#CBN1=xxxxxxxx,wher e
xxxxxxxxisthesecondpassword.PressE
NTER.Notethatthememorylocationnumberinthecommandis
incrementedbyone.
6. Repeatasmanytimesasnecessary,uptomemorylocation29,untilallpasswordsareentered.
MultiTechSystems,Inc.MT9234ZBASeriesUserGuide19
Chapter5CallbackSecurity
7. Tostoreacallbackphonenumberinthefirstmemorylocation,typeAT&Z0=[+][]ATxxxxxxx x[,???],where
xxxxxxxxisthedialingstring.PressE
NTER.ThephonenumbermustbeprecededbyDTfortonedialingorDP
forpulsedialing.ThedialingstringcanalsoincludeotherATcommands.
Example:AT&Z0=+ATM0DT5551212.Upto35characterscanbeused.The+,,and???charactersareoptional:
+Numberentry.Enablesamobilecallertoenterhiscurrentphonenumberforcallback.
Directconnection.Enablesacallertochoosedirectconnectionwithoutbeingcalledback.
,???Extensionentry.Mustbeusedwiththe+command.Enablesacallertoenteranextensionnumberfor
callback.Thenumberof?charactersmustequalthenumberofdigitsintheextension.
8. Tostoreacallbackphonenumberinthesecondmemorylocation,typeAT&Z1=[+][]ATxxxxxxxx[,???],
wherexxxxxxxxisthedialingstring,andpressE
NTER.Notethatthememorylocationnumberinthe
commandisincrementedbyone.
9. Repeat,throughmemorylocation29,untilalldialingstringsareentered.
10. Toreviewyourentries,typeAT&VandpressENTER.
Note: Aformisprovidedonthelastpageofthischaptertohelpyouplanorkeeptrackofpasswordandphone
numberassignments.
CallingProcedures
Usethefollowingprocedurestocallamodemthathascallbacksecurityenabled.NotethatAutoanswermustbe
enabledonthecallingmodem(S0=1).
PasswordOnlyCallback
Usethisprocedurewhencallingfromafixedlocation.
1. UsingadatacommunicationsprogramsuchasHyperTerminal,dialthenumberofthecallbackmodem.
2. Whentheconnectionisestablished,thecallbackmodemrespondswiththefollowingmessage:
Password>
3. Typethepasswordcorrespondingtothephone numberforyourmodem.PressENTER.Youhavethree
attemptsoroneminutetoenteravalidpassword.
4. Ifthepasswordisvalid,thefollowingmessageappea rs,andthemodemsdisconnect:
OKDisconnecting
5. Afterthedelayspecifiedbythe#CBDncommand,thecallbackmodemcallsthe numberassociatedwiththe
password.Ifthecallbackmodemisunabletoestablishaconnection,ittriesagain,uptothenumberof
attemptsspecifiedbythe#CBAncommand.
6. Afterthemodemsreconnect,thefollowingmessagereappears:
Password>
7. Typethesamepasswordthatyouusedtoinitiatethecall.Youareallowedthreeattemptstoenterthe
password,afterwhichyouwillbedisconnected.
8. Ifthepasswordisvalid,thefollowingmessageappearsandthemodemsestablishaworkingconnection:
OKConnecting
20MultiTechSystems,Inc.MT9234ZBASeriesUserGuide
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Multi-Tech MultiModem ZBA MT9234ZBA User manual

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