Nortel 2001 User manual

Nortel Networks Communication Server 1000

Nortel Networks IP Phone 2001 User Guide

3

Revision history

June 2004

Standard 1.00. This document is issued to support Nortel

Networks Communication Server 1000 Release 4.0.

4

Revision history

5

Contents

About the IP Phone 2001 9

Basic features........................................................................................ 9

Telephone controls............................................................................... 10

Telephone display................................................................................ 12

Call features and Flexible Feature Codes ............................................... 13

Security features .................................................................................. 13

Connect the IP Phone 2001 components 15

Before you begin ................................................................................. 15

Steps .................................................................................................. 15

Configure options on the IP Phone 2001 17

Adjust volume ..................................................................................... 19

Adjust screen contrast .......................................................................... 21

Select a language................................................................................ 22

Select Date/Time format....................................................................... 22

Select Local DialPad Tone..................................................................... 23

Select Ring type................................................................................... 23

View Set Information............................................................................ 24

Make a call 25

Make a call: Off-hook.......................................................................... 25

Make a call: On-hook.......................................................................... 25

Use Predial ......................................................................................... 26

Activate Ring Again............................................................................. 27

Redial last number called ..................................................................... 28

Use Speed Call.................................................................................... 28

Make a System Speed Call................................................................... 29

Answer a call 30

While on an active call 31

Place a call on hold ............................................................................. 31

Transfer a call ..................................................................................... 31

6 Draft 0.01

Contents

Use Timed Reminder Recall................................................................... 32

Use Call Park....................................................................................... 33

Record a Calling Party Number ............................................................ 35

Trace a nuisance call ........................................................................... 35

While away from your desk 36

Use Call Forward................................................................................. 36

Use Internal Call Forward..................................................................... 37

Use Remote Call Forward ..................................................................... 37

Secure your telephone.......................................................................... 39

Talk with more than one person 40

Set up a conference call ....................................................................... 40

Use Group Call ................................................................................... 41

Work without interruption 42

Use Make Set Busy............................................................................... 42

Additional call features 43

Use Call Page Connect to make an announcement ................................. 43

Charge a call or charge a forced call .................................................... 44

Use Enhanced Override ....................................................................... 46

Use Forced Camp-on ........................................................................... 47

Override a busy signal......................................................................... 48

Use Privacy Release ............................................................................. 48

Use Radio Page ................................................................................... 49

Additional features 51

Virtual Office....................................................................................... 51

Branch Office ...................................................................................... 57

Hospitality features 59

Set Automatic Wake-Up....................................................................... 59

7

Contents

Flexible Feature Codes (FFCs) 61

Terms you should know 63

8 Draft 0.01

Contents

9

About the IP Phone 2001

The IP Phone 2001 brings voice and data to the desktop by connecting directly to a

Local Area Network (LAN) through an Ethernet connection.

Note 1: Not all features are available on all telephones. Consult your network

administrator to verify which features are available for your use.

Note 2: In this guide, soft key labels are located in the display field directly above the

key.

Basic features

The IP Phone 2001 supports the following features:

• Four soft keys (self-labeled) providing access to a maximum of ten features

• Multi-field LCD display

• Speaker for on-hook dialing or on-hook listening

• Volume control bar for adjusting ringer, speaker, and handset volume

• Two specialized fixed keys:

— Services

—Message

• Three Call processing fixed keys:

—Line

— Hold

— Goodbye

10

About the IP Phone 2001

Figure 1: Nortel Networks IP Phone 2001

Telephone controls

Note: Your IP Phone 2001 may come with optional key caps. Text in parenthesis

indicate labels appearing on the key caps. For example, (Goodbye).

Use the Volume Control bar to adjust the

volume of the Ringer, Handset, and On-hook

Dialing/Listen. Press the right side of the

rocker bar to increase volume; press the left

side to decrease volume.

(Line)

Use the Line key to access the single line

and activate on-hook dialing. No status icon

or LED is provided.

(Goodbye)

Use the Goodbye key to terminate an active

call.

11

About the IP Phone 2001

(Hold)

Press the Hold key to put an active call on

hold. Press the Line key to return to the

caller on hold.

(Msg/Inbox)

Press the Message key to access your voice

mailbox.

Use the Up/Down navigation keys to scroll

through the Information Line display area.

(Services)

Press the Services key and use the Up/Down

navigation keys to access the following

items:

• Telephone Options:

- Volume adjustment

- Contrast adjustment

- Language

- Date/Time

- Local DialPad Tone

- Set Information

- Ring type

• Password Admin:

- Station Control Password

• Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

Note 1: Press the Services key to exit from

any menu or menu item.

Note 2: The Password Admin menu may not

be available on your IP Phone 2001. Consult

your system administrator.

12

About the IP Phone 2001

Soft keys (self-labeled) are located below the

display area. The LCD label above the key

changes, based on the active feature.

Note: When a triangle appears before a key

label, the key is active.

When a message has been left for the user,

the Message Waiting Indicator flashes.

Also, this indicator flashes when the set

ringer is ON.

Telephone display

The IP Phone 2001 has two display areas:

• The upper display area contains single-line information for items

such as the caller number, caller name, feature prompt strings,

user-entered digits, date and time information, and set information.

• The lower display area provides soft key label information.

Note: Your IP Phone 2001 may not be configured to support soft key functionality.

Consult your system administrator.

Figure 2 shows the Idle display.

Figure 2: IP Phone 2001 screen display

13

About the IP Phone 2001

Call features and Flexible Feature Codes

System administration is required for call features and Flexible Feature Codes

(FFCs). Contact your system administrator to configure these features and codes on

your telephone.

Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone

and supported by system software.

Security features

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your

telephone

• Password-protected telephone features (for example, Remote Call

Forward)

Your initial Station Control Password (SCPW) is defined by your system

administrator. Please contact your system administrator for detailed information.

To change your SCPW:

(Services)

1. Press the Services key.

2. Using the Up/Down navigation keys,

select Password Admin.

3. Select Station Control Password.

4. Enter your current SCPW.

5. Select New Password.

Note: If you have been locked out of your IP

Phone 2001, or have forgotten your SCPW,

please contact your system administrator.

14

About the IP Phone 2001

15

Connect the IP Phone 2001 components

Before you begin

Steps

1. Connect one end of the handset cord to the handset jack

(identified with a handset icon) on the back of the telephone.

Connect the other end to the jack on the handset.

2. Connect one end of the CAT-5 line cable to the LAN

ethernet port located on the back of the telephone (identified

with a LAN icon). Plug the other end of the CAT-5 line cable

into the IP network.

3. Contact your installation technician for the proper power

option. This telephone can be powered by an AC adapter or

over a LAN.

4. Thread the cord around the strain relief, retaining hook, and

channel provided for a secure power connection.

5. Secure the telephone footstand to the telephone base.

CAUTION

Damage to Equipment

Do not plug the

IP Phone 2001 into an ISDN

connection. This results in severe damage to

the

IP Phone 2001. Consult your system

administrator to ensure that you plug your set

into a 10/100BaseT Ethernet jack.

16

Connect the IP Phone 2001 components

Figure 3: IP Phone 2001 connections

17

Configure options on the IP Phone 2001

The IP Phone 2001 Services menu lists the following submenus:

• Telephone Option menu enables you or your system administrator

to configure telephone preferences.

• Password Admin menu enables you or your system administrator to

change the Station Control Password.

• The Virtual Office Login and Test Local Mode (for Branch

Office) menus are listed when an IP Phone 2001 Class of Service is

set for Virtual Office and Branch Office. (For more information, see

page 51.)

Note: The Password Admin, Virtual Office Login, and Test Local Mode menus

may not be available on your IP Phone 2001. Consult your system administrator.

The Telephone Option menu offers the following options:

Note: When an option has a sublist, an ellipses (...) appear after the option.

To use the Telephone Option Menu:

(Services)

1. Press the Services key.

2. Select Telephone Option, using the

Up/Down navigation keys to move up

and down through the Services Menu.

3. Press the Select key.

Contrast adjustment

Volume adjustment...

Language...

Set Info

Ring type...

Date/Time...

Local DialPad Tone

Telephone Option

18

Configure options on the IP Phone 2001

4. Use the Up/Down navigation keys to

scroll through the list of customizable

options.

5. Select a feature to adjust (for example,

Language...).

6. Press the Select key. The display

provides information required to adjust

your selection.

or

7. Choose one of the following:

• Press the Select key to save changes

and return to the Telephone Option

menu.

• Press the Cancel key to keep

existing settings.

Language...

19

Configure options on the IP Phone 2001

Adjust volume

To adjust the volume, select Volume adjustment... from the Telephone Option

menu. Choose Ringer, Handset, On-hook dialing/listen, or Buzzer.

To adjust Ringer volume:

1. Select Ringer from the Volume

adjustment... menu.

or

2. Use the Lower/Higher soft keys or the

Up/Down navigation keys to increase or

decrease the volume.

3. Choose one of the following:

• Press the Select key to save the

volume level and return to the

Telephone Option menu.

• Press the Cancel key to keep

existing settings.

To adjust Handset listen volume:

1. Select Handset listen from the Volume

adjustment... menu.

or

2. Use the Lower/Higher soft keys or the

Up/Down navigation keys to increase or

decrease the volume.

3. Choose one of the following:

• Press the Select key to save the

volume level and return to the

Telephone Option menu.

• Press the Cancel key to keep the

existing settings.

Ringer

Handset listen

20

Configure options on the IP Phone 2001

To adjust On-hook dialing/listen

volume:

1. Select On-hook dialing/listen from the

Volume adjustment... menu.

or

2. Use the Lower/Higher soft keys or the

Up/Down navigation keys to increase or

decrease the volume.

3. Choose one of the following:

• Press the Select key to save the

volume level and return to the

Telephone Option menu.

• Press the Cancel key to keep the

existing settings.

To adjust the Buzzer volume:

1. Select Buzzer from the Volume

adjustment... menu.

or

2. Use the Lower/Higher soft keys or the

Up/Down navigation keys to increase or

decrease the volume.

3. Choose one of the following:

• Press the Select key to save the

volume level and return to the

Telephone Option menu.

• Press the Cancel key to keep

existing settings

On-hook dialing/listen

Buzzer

Page is loading ...

Nortel 2001 User manual

Nortel 2001 User manual

Related papers

Other documents