Lexmark 7100 Series User manual

Brand: Lexmark

Model: 7100 Series

Category: Print & Scan

Type: User manual

4409-XXX

Lexmark™ 7100 Series AIO

Lexmark and Lexmark with diamond

design are trademarks of Lexmark

International, Inc., registered in the

United States and/or other countries.

• Table of Contents

•Index

• Safety and Notices

• Trademarks

• Start Diagnostics

Edition: October 25, 2006

The following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do

not allow disclaimer of express or implied warranties in certain transactions; therefore, this

statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are

periodically made to the information herein; these changes will be incorporated in later

editions. Improvements or changes in the products or the programs described may be

made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2,

740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at

ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the

information you supply in any way it believes appropriate without incurring any obligation

to you. You can purchase additional copies of publications related to this product by

calling 1-800-553-9727. In other countries, contact your point of purchase.

Lexmark and Lexmark with diamond design are trademarks of Lexmark International,

Inc., registered in the United States and/or other countries.

Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are

commercial computer software and documentation developed exclusively at private

expense.

4409-XXX

U.S.A. P/N: 12G9424

Japanese P/N: 12G9425

iii

4409-XXX

Table of contents

Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . 2-1

POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Carrier transport service check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

CCD module assembly service check . . . . . . . . . . . . . . . . . . . . . 2-8

Pictbridge service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Maintenance station service check . . . . . . . . . . . . . . . . . . . . . . 2-10

Paper feed service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Paper path service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

Power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14

Scan/copy quality service check . . . . . . . . . . . . . . . . . . . . . . . . 2-16

ADF module service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Catastrophic error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Non-catastrophic error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Scanner assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

iv Service Manual

4408-XXX

Exit tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Print engine cover with left and right covers . . . . . . . . . . . . . . . . .4-6

Carrier removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Fax card removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Print engine removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14

Maintenance station removal . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16

Rear access door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

ADF module assembly removal . . . . . . . . . . . . . . . . . . . . . . . . .4-18

Pictbridge card with cable removal . . . . . . . . . . . . . . . . . . . . . . .4-20

Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Fax card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

PictBridge card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Assembly 2: Electronics and carrier transport . . . . . . . . . . . . . . . . . . . 6

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1

Safety information v

4409-XXX

Safety information

• The safety of this product is based on testing and approvals of

the original design and specific components. The manufacturer

is not responsible for safety in the event of use of unauthorized

replacement parts.

• The maintenance information for this product has been

prepared for use by a professional service person and is not

intended to be used by others.

• There may be an increased risk of electric shock and personal

injury during disassembly and servicing of this product.

Professional service personnel should understand this and take

necessary precautions.

Consignes de Sécurité

• La sécurité de ce produit repose sur des tests et des

agréations portant sur sa conception d'origine et sur des

composants particuliers. Le fabricant n'assume aucune

responsabilité concernant la sécurité en cas d'utilisation de

pièces de rechange non agréées.

• Les consignes d'entretien et de réparation de ce produit

s'adressent uniquement à un personnel de maintenance

qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter

certains risques électriques, le personnel d'entretien qualifié

devra prendre toutes les précautions nécessaires.

vi Service Manual

4409-XXX

Norme di sicurezza

• La sicurezza del prodotto si basa sui test e sull'approvazione

del progetto originale e dei componenti specifici. Il produttore

non è responsabile per la sicurezza in caso di sostituzione non

autorizzata delle parti.

• Le informazioni riguardanti la manutenzione di questo prodotto

sono indirizzate soltanto al personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto,

il rischio di subire scosse elettriche e danni alla persona è più

elevato. Il personale di assistenza autorizzato, deve, quindi,

adottare le precauzioni necessarie.

Sicherheitshinweise

• Die Sicherheit dieses Produkts basiert auf Tests und

Zulassungen des ursprünglichen Modells und bestimmter

Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird

vom Hersteller keine Verantwortung oder Haftung für die

Sicherheit übernommen.

• Die Wartungsinformationen für dieses Produkt sind

ausschließlich für die Verwendung durch einen

Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des

Geräts besteht ein zusätzliches Risiko eines elektrischen

Schlags und körperlicher Verletzung. Das zuständige

Fachpersonal sollte entsprechende Vorsichtsmaßnahmen

treffen.

Safety information vii

4409-XXX

Pautas de Seguridad

• La seguridad de este producto se basa en pruebas y

aprobaciones del diseño original y componentes específicos.

El fabricante no es responsable de la seguridad en caso de uso

de piezas de repuesto no autorizadas.

• La información sobre el mantenimiento de este producto está

dirigida exclusivamente al personal cualificado de

mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños

personales durante el desmontaje y la reparación de la

máquina. El personal cualificado debe ser consciente de este

peligro y tomar las precauciones necesarias.

Informações de Segurança

• A segurança deste produto baseia-se em testes e aprovações

do modelo original e de componentes específicos. O fabricante

não é responsável pela segunrança, no caso de uso de peças

de substituição não autorizadas.

• As informações de segurança relativas a este produto

destinam-se a profissionais destes serviços e não devem ser

utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a

desmontagem e manutenção deste produto. Os profissionais

destes serviços devem estar avisados deste facto e tomar os

cuidados necessários.

viii Service Manual

4409-XXX

Informació de Seguretat

• La seguretat d'aquest producte es basa en l'avaluació i

aprovació del disseny original i els components específics.

El fabricant no es fa responsable de les qüestions de

seguretat si s'utilitzen peces de recanvi no autoritzades.

• La informació pel manteniment d’aquest producte està

orientada exclusivament a professionals i no està destinada

a ningú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar

durant el procés de desmuntatge i de servei d’aquest producte.

El personal professional ha d’estar-ne assabentat i prendre

les mesures convenients.

Safety information ix

4409-XXX

x Service Manual

4409-XXX

Preface

This manual contains maintenance procedures for service

personnel. It is divided into the following chapters:

1. General information contains a general description of the

printer and the maintenance approach used to repair it. Special

tools and test equipment are listed in this chapter, as well as

general environmental and safety instructions.

2. Diagnostic information contains an error indicator table,

symptom tables, and service checks used to isolate failing field

replaceable units (FRUs).

3. Diagnostic aids contains tests and checks used to locate or

repeat symptoms of printer problems.

4. Repair information provides instructions for making printer

adjustments and removing and installing FRUs.

5. Connector locations uses illustrations to identify the connector

locations and test points on the printer.

6. Preventive maintenance contains the lubrication specifications

and recommendations to prevent problems.

7. Parts catalog contains illustrations and part numbers for

individual FRUs.

Definitions

CAUTION: A caution identifies something that might cause a

servicer harm.

Warning: A warning identifies something that might damage the

printer hardware or software.

Note: A note provides additional information.

General information 1-1

4409-XXX

1. General information

The Lexmark™ 7100 Series (4409-XXX) All-In-One features an

electro-mechanical color scanner, printer, copier, and fax that

creates characters and graphics by composing programmed

patterns of ink dots using a printhead and liquid ink. The printhead

uses small heater plates and nozzles to control ink flow and the

formation of characters on the print media. The printhead assembly

and ink supply are combined into a single-unit print cartridge

available as a customer replaceable supply item. Dual printheads

provide color and true black printing without changing printheads.

The number and size of inkjets or nozzles in the printhead

determines the overall quality and capability of the printer. The black

cartridge has a total of 640 nozzles and installs on the left. The color

cartridge has a total of 480 nozzles installs on the right. The printer

is capable of printing in two directions from either cartridge.

1-2 Service Manual

4409-XXX

Power consumption

Mode Description Power consumption

Printing All-in-One is generating hard

copy output

18.76 Watts

Copying All-in-One is generating hard

copy output from hard copy

originals

18.53 Watts

Scanning All-in-One is scanning hard

copy documents

15.63 Watts

Ready All-in-One is turned on and

not printing, scanning, faxing

or using Pictbridge, and is

not in power-saver.

11.79 Watts

High Off All-in-One is plugged into a

wall outlet, but power switch

is turned off

6.22 Watts

Power Saver All-in-One sitting idle and at

ready state, but LCD

backlight is turned off.

6.66 Watts

General information 1-3

4409-XXX

Scanner specifications

Scanner Type Flatbed, CCD

Scan Modes True Color:

48 Bit Internal (68.7 billion colors)

24 Bit External (16.7 million colors)

Gray Mode:

16 Bit Internal (4,096 shades of

gray)

8 Bit External (256 shades of gray)

Text/Line Art:

1 Bit Per Pixel

Scan Method One Pass Scanning

Scan Area 8.5 X 11.7 inches

216 X 297 mm

Scan Resolution Flatbed Scanning:

-Optical or horizontal: 1200 ppi

-Vertical: 4800 ppi

- Interpolated: 19,200 x 19,200

- ADF horizontal: 600 ppi

- ADF vertical: 600 ppi

1-4 Service Manual

4409-XXX

Control panel

The control panel is designed to allow the user to access functions

in an intuitive and swift manner. The panel is set up to function in

one of three different modes: Scan, Copy, or Fax. The display offers

different options depending upon which mode the machine is in.

Increment and scroll operations are automatic when a button is held,

and increments are accelerated the longer the button is held.

Buttons Functions

Number of

Copies

This button changes the number of copies that are

made in the copy mode. It has no action in the scan

mode or fax mode. The settings range from 1 to 99

copies.

Lighter/Darker Allows the user to select the darkness of the image to

be faxed (in fax mode) or copied (in copy mode). It is

disabled in scan mode. There are seven available

darknesses, with the middle darkness setting being

the default.

Reduce/Enlarge Allows the user to make a copy smaller or larger than

the original. The available settings are:

- 25% (default)

- 400%

- Custom%

- Fit to page

- 2x2 Poster

- 4x4 Poster

The custom setting allows the user to enter any

percentage from 25% to 400%.

General information 1-5

4409-XXX

Left arrow <

Right arrow>

The standard operation of the left arrow button is to

decrement any displayed count or decrement through

a list on the LCD.

The standard operation of the right arrow button is to

increment any displayed count or increment through a

list on the LCD.

Options Displays the first entry in the options menu. The

options menu is dependent on the copy/fax/scan

mode.

Select This button is used to choose the option currently

displayed on the LCD. In addition:

• If the button is held down for three seconds while in

copy or fax mode when no options are selected and

no paper is loaded, it will load paper.

• If the button is held down for three seconds while in

copy or fax mode when no menu options are

selected and the paper is already loaded, it will eject

the paper.

Quality Adjusts the quality of the document to be copied,

scanned or faxed. There are three quality settings:

- Quick print

- Normal (default)

- Best

Color Initiates a stand-alone color copy/fax/scan job,

depending upon which mode is selected at the time

the button is pressed. This button is disabled during a

print or PC copy job.

Black Initiates a stand-alone mono copy/fax/scan job,

depending upon which mode is selected at the time

the button is pressed. This button is disabled during a

print or PC copy job.

Buttons Functions

1-6 Service Manual

4409-XXX

Mode This button has three mode LEDs: copy, fax and scan.

Repeated pressing of this button cycles the LEDs and

the machine through copy/fax/scan modes:

Copy Mode: Enables the user to make mono or color

copies. Upon entering this mode, the LCD shall display

the current number of copies, the copy quality, and the

reduce/enlarge percentage. To make a copy, enter the

copy mode and press either Color or Mono to initiate

the copy.

Fax Mode: This mode is used to transmit faxes. Upon

entering this mode, the LCD shall prompt the user for a

phone number to initiate a fax, and the display will

show the current date and time. To initiate a fax, enter

the fax mode, enter a phone number, and press either

Color or Mono to initiate the fax.

Scan Mode: Scans an image to the host. Upon

entering this mode, the LCD shall prompt the user for

scan-to destination. To initiate a scan, enter the scan

mode, select a scan destination, and press either

Color or Mono to initiate the scan.

Stop/Clear Cancel a scan, print, or copy job, or return to a menu

category from a menu sub-category.

Power Turns the machine on or off.

Speed Dials There are five speed dial buttons. Pressing one of

these buttons causes the machine to instantly display

the name and phone number associated with that

quick dial button. Press either the Color or Mono

button to initiate the fax to that number. The speed dial

names and numbers can be programmed by using the

control panel or the host software. Pressing one of the

speed dial buttons while in the copy or scan mode will

automatically switch to fax mode and display the first

speed dial selection.

Buttons Functions

General information 1-7

4409-XXX

Speed Dials

(5—99)

This button gives access to additional speed dial

numbers. Speed dials #5—#79 are single entry and

speed dials #80—#99 are group entries. Single entries

contain only one phone number. Group entries contain

up to five different phone numbers. The speed dial

names and numbers can be programmed by using

either the control panel or the host software.

Pressing this button displays the speed dial #5 and

upward name and phone number. You can cycle

through the speed dial in multiple ways:

1. Repeated pressing of Speed Dials (5—99) button

2. Using the arrow keys

3. Using the keypad to type the two digit number

Pressing the speed dials (5—99) button while in the

copy or scan mode will automatically switch to fax

mode and display speed dial selection #5.

Redial/Pause When pressing this button while the machine is in fax

mode, the machine will immediately dial the number

that was last entered. The fax is sent using the current

settings.

Pressing this button after you have already started

entering a number inserts a “,” into the number. When

the machine dials this number, the “,” results in a three

second pause before sending the next number. This is

useful if needing to wait for an outside line or waiting

for prompts in an automated answering system.

If this button is pressed while in copy or scan mode,

the machine will automatically switch to fax mode and

initiate the proper response for redial/pause.

Buttons Functions

1-8 Service Manual

4409-XXX

Maintenance approach

The diagnostic information in this manual leads you to the correct

field replaceable unit (FRU) or part. Use the symptom tables, service

checks, and diagnostic aids to determine the symptom and repair

the failure.

After you complete the repair, perform tests as needed to verify the

repair.

Auto Answer Toggles the state of the auto answer function and the

auto answer LED.

If an incoming call is present and:

• Auto answer LED is off: The machine will display the

manual mode answering message “Incoming Call

Press 9 to answer” and answer the incoming call

only if you enter the correct manual mode keypress.

• Auto answer LED is on: The machine will answer

the incoming call after the expected number of rings.

If you pick up the phone prior to the machine

answering the call and fax tones are present on the

line, it will detect these fax tones and immediately

respond to the fax.

Buttons Functions

General information 1-9

4409-XXX

Abbreviations

B/M Bill of Material

CCD Charge Coupled Device

EOF End of Form

ESD Electrostatic Discharge

FPC Flat Printhead Cable

FRU Field Replaceable Unit

HVPS High Voltage Power Supply

LCD Liquid Crystal Display

LVPS Low Voltage Power Supply

OEM Original Equipment Manufacturer

V ac Volts alternating current

V dc Volts direct current

ZIF Zero Insertion Force

1-10 Service Manual

4409-XXX

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Lexmark 7100 Series User manual

Brand: Lexmark

Model: 7100 Series

Category: Print & Scan

Type: User manual

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