Pakedge Device & Software NP36 User manual

USER MANUAL

VERSION 1.4

PAKEDGEDEVICE&SOFTWARE INC.

BAKPAK MANAGEMENT MANUAL

1

FCC Certifications

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate

radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause

harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user

will be required to correct the interference at his or her own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this

device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

CE Mark Warning

This equipment complies with the requirements relating to electromagnetic compatibility, EN 55022 Class A for

ITE, the essential protection requirement of Council Directive 89/336/EEC on the approximation of the laws of

the Member States relating to electromagnetic compatibility.

The company has an on-going policy of upgrading its products and it may be possible that information in this

document is not up-to-date. Please check with your local distributors for the latest information. No part of this

document can be copied or reproduced in any form without written consent from the company.

Trademarks:

All trade names and trademarks are the properties of their respective companies.

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING WATER. CAUTION: DO NOT OPEN THE UNIT.

DO NOT PERFORM ANY SERVICING, OTHER THAN THAT CONTAINED IN THE INSTALLATION AND

TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION:

THIS DEVICE MUST BE INSTALLED AND USED IN STRICT ACCORDANCE WITH THE MANUFACTURER’S

INSTRUCTIONS AS DESCRIBED IN THE USER DOCUMENTATION THAT COMES WITH THE PRODUCT. WARNING:

POSTPONE INSTALLATION UNTIL THERE IS NO RISK OF THUNDERSTORM OR LIGHTNING ACTIVITY IN THE

AREA.

Safety Precautions:

To reduce the risk of fire, electric shock, and injury to persons, always follows basic safety precautions when

using this device:

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 Read all of the instructions (listed here and/or in the user manual) before you operate this equipment.

 Comply with all warning and caution statements in the instructions.

 Retain the instructions for future reference.

 Observe all warning and caution symbols that are affixed to this equipment.

 Comply with all instructions that accompany this equipment.

 Upon completion of any service or repairs to this product, ask the service technician to perform safety

checks to determine that the product is in safe operating condition.

 Installation of this product must be in accordance with national wiring codes and conform to local

regulations.

 Give particular attention to all safety precautions.

 Operate this product only from the type of power source indicated on the product’s marking label. If you

are not sure of the type of power supplied to your home, consult your dealer or local power company.

 It is recommended that the customer install an AC surge protector in the AC outlet to which this device is

connected. This is to avoid damage to the equipment from lightning strikes and other electrical surges.

 Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners

directly on the unit or use forced air to remove dust.

 Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

 Do not directly cover the device or block the airflow to the device with insulation or any other objects.

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CONTENTS

Patroller Overview .................................................................................................................................................................... 4

Pakedge Contents ...................................................................................................................................................................... 5

Initial Patroller Setup .............................................................................................................................................................. 6

First Time BakPak Users ......................................................................................................................................................... 8

Registering Your Patroller ...................................................................................................................................................... 10

Managing mybakpak .............................................................................................................................................................. 12

Adding a profile .................................................................................................................................................................... 12

Removing a profile ............................................................................................................................................................... 14

Scanning across vlan’s .......................................................................................................................................................... 15

Device Discovery ................................................................................................................................................................. 17

Creating a Network Map ...................................................................................................................................................... 19

Hiding Devices on the Network Map .................................................................................................................................... 23

Device View .......................................................................................................................................................................... 24

Adding Notes ......................................................................................................................................................................... 25

Device Portal ............................................................................................................................................................................ 26

Power Control ....................................................................................................................................................................... 27

Auto Ping and Reboot ........................................................................................................................................................... 30

Port Scheduling ..................................................................................................................................................................... 32

Reboot via Network .............................................................................................................................................................. 33

PDU Virtualization ................................................................................................................................................................ 33

Tunnel ................................................................................................................................................................................... 36

Maps ......................................................................................................................................................................................... 44

Settings ...................................................................................................................................................................................... 46

NP36 alerts ............................................................................................................................................................................ 46

Default alerts ......................................................................................................................................................................... 46

Custom alerts ......................................................................................................................................................................... 49

Logs ....................................................................................................................................................................................... 52

User Account ........................................................................................................................................................................ 53

Custom Devices ..................................................................................................................................................................... 54

Patroller Firmware ................................................................................................................................................................ 58

Patroller License .................................................................................................................................................................... 59

Dealer Portal ........................................................................................................................................................................... 59

Creating a User ...................................................................................................................................................................... 59

Creating a Group .................................................................................................................................................................. 62

Assigning Permissions........................................................................................................................................................... 64

Contact us ................................................................................................................................................................................. 69

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Limited Warranty .................................................................................................................................................................... 69

PATROLLER OVERVIEW

The NP36 Network Patroller lets you view diagnostics, check uptime and downtime, manage network devices,

perform reboots remotely, more. These features save you both time and money that would otherwise be spent

on service calls.

The front panel of the NP36 displays a pair of blue LEDs. See Table 1 below for more information.

Label

Function

Description

HDD

hard drive activity

When lit, hard drive is in use

PWR

power indicator light

When lit, indicates that the unit has power

Table 1: LED Explanation

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The rear panel is where the physical cabling (power, Ethernet, console) is located. Table 2 describes each port

and its function.

Name

Description

AC Connector

110～260V AC

Power Switch

switch to power the NP36 on or off

USB 1 / 2

optional

LAN

MDI/MDIX RJ45 interface for connection to the LAN

HDMI

HDMI display for maintenance

Console

local management, speed 115200bps, RJ45 interface

Table 2: NP36 Rear Panel Port Description

PACKAGE CONTENTS

 NP36

 Power cable

 Mounting brackets

 Quick Start Guide

 Console cable

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INITIAL PATROLLER SETUP

Tools required:

o Phillips screwdriver (if using rack-mount brackets).

o PC or laptop with Ethernet interface and a web browser (an integrated DB-9 port or USB-to-Serial adapter

or HDMI cable may be necessary if you would like to use the console interface).

o Ethernet cable.

Installation

1. Open the box and remove the unit.

2. If mounting the Patroller in a standard 19” A/V rack, attach the rack-mounting brackets to the sides (rack-

mounting brackets are included). If not rack-mounting, ensure that the Patroller is physically mounted

near power and network connections (i.e. backbone switch or firewall/router).

3. Connect power to the device push the power switch on the rear panel. The PWR LED will light up and the

fans will start.

Logging into the Patroller

1. If you are using a Pakedge router that has an internal IP address of 192.168.1.99 (or a router with an IP

scheme of 192.168.1.X) proceed with step 2.

If you are not using the IP scheme of 192.168.1.X on your current network, connect an ethernet cable

from your computer to the Patroller directly. Configure the PC with a static IP address of 192.168.1.10

and subnet mask of 255.255.255.0 .

2. Open a web browser (Mozilla Firefox is prefered). In the browser, enter the Patroller’s default IP address

of 192.168.1.237 into the address bar and press <ENTER>.

3. A web page will appear prompting you for a username and password ( Firgure 1.1). Enter pakedge for

the username and pakedgep for the password. Then click Login to log into the web administration

portal.

Figure 1.1

Once you are connected you will have the following options:

 NP36 Registration

 User Account

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 LAN Settings

 Firmware Upload

 Restart

 Shutdown

You will also have the mac address, serial number and firmware version display once you are login in to the

NP36. ( Figure 1.2)

Figure 1.2

4. Changing the LAN settings on the unit. Click on LAN Settings. (Figure 1.3)

Figure 1.3

In the LAN setting seciton you have the option to change the IP address subnet and defatul gateway to the

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netnwork settings you are currently working on. Click Apply to finalize the settings. ( Figure 1.4)

Figure 1.4

** Hostname cannot be changed on this unit

5. After making the appropriate changes to the LAN settings, we will now move forward to registering the

unit. Please click NP36 Registration

Before Registering the Patroller:

For First time BakPak users Please proceed with the First Time Bakpak Users section.

If you already have a bakpak account that is set up as admin please proceed to the Registering Your

Patroller section.

FIRST TIME BAKPAK USERS

If you are new to Bakpak then you will first need to create your Admin account so that you can register

patrollers as well as create accounts for your technicians. If you have already created an Admin account skip to

Registering Your Patroller section. In order to create an admin account take the following steps:

1. Contact our Sales department. Their contact information is as follow:

Email: sales@pakedge.com

Phone: (650) 385-8702

You will need to have the email address that you wish to use to create the Admin account ready.

2. Our Sales department will email you a dealer registration code that you will need in order to create your

Admin account.

3. Once you have received the dealer code go to mybakpak.com

4. Click Create a Dealer Admin Account. (Figure 1.5)

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Figure 1.5

5. There will be a message that informs you about the procedure for creating an Admin account. Click OK (

Figure 1.6)

Figure

1.6

6. Fill out the required information to register for your bakpak account. Be sure to enter the dealer code

you were emailed by the sales dept. Click Register. ( Figure 1.7)

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Figure 1.7

You have now created your Admin Bakpak account. You can begin to register patrollers under your account.

REGISTERING YOUR PATROLLER

1. Log in to the NP36 ( NP36 Login screen Figure 1.8)

Figure 1.8

2. Once you have logged into the Patroller, you will see the main page. Click on NP36 Registration. Figure

1.9 Patroller main page.

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Figure 1.9

3. You will be redirected to an agreement page ( Figure 1.10) . Click IAccept to continue.

Figure 1.10

4. You will be redirected to the mybakpak login screen ( Figure 1.11) Enter the email address and

password to the Admin account. Enter a name for the Patroller and select your timezone. Click

Register.

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Figure 1.11

Your patroller has now been registered.

MANAGING MYBAKPAK

To access your mybakpak account, enter www.mybakpak.com into your web browser and login with your

credentials. Once logged in, you will be redirected to the profile page. This page will display all of the

partrollers that are registered to your MyBakPak account. From the main page you can perform several

functions, such as adding, removing, and editing profiles. All of these functions are covered in the next section (

Mybakpak profile page Figure 1.12)

Figure 1.12

ADDING A PROFILE

Take the following steps to add a patroller that has been registered to your MyBakPak account.

1. Log into to MyBakPak.com.

2. Click on Add Profile (Figure 1.13)

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Figure 1.13

3. Select your patroller from the Pakedge Network Patroller drop-down menu. Please note that you will not

see it in the menu until you have registered your patroller. See the section titled Registering Your Patroller

for assistance. Enter a Profile Name. You can also enter a Street Address for the site where the patroller is

located. For VLAN IP Address, enter the first IP address of your network. Enter the VLAN ID as well. ( Figure

1.14)

Figure 1.14

4. If you have multiple VLAN’s you are using you can click the plus icon to add another VLAN, under vlan

information ( Figure 1.15) .

Figure 1.15

5. Enter the information for the your VLAN ( Figure 1.16). You will need to enter the first IP address for your

VLAN and the VLAN ID.

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Figure 1.16

6. Click Add when finished.

7. You should now see your new profile listed under the Profiles page.

REMOVING A PROFILE

Please take the following steps to remove a profile from your MyBakPak account.

1. Log into MyBakPak.

2. Hover your mouse over the bottom center of the profile you wish to remove and click the check box. Then

click Delete. Please seefiguire 1.17 for illustraion.

Figure 1.17

3. Pop up window will then appear to confirm that you want to remove the profile ( Figure 1.18) . Click OK to

remove it.

Figure 1.18

4. The profile is now removed.

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SCANNING ACROSS VLANS

The NP36 can scan across VLAN’s to discover devices on the network. To allow scanning across VLAN’s please

follow the steps below:

1. Navigate to the Profile page.

2. Hover over your profile and select the checkbox at the bottom-center of the page ( Figure 1.19). Then

select Edit.

Figure 1.19

3. Once you are on the edit page you will then be able to enter the VLAN information for your network. In

the example below, 192.168.1.1 is the first IP address of VLAN 1, so we enter 1 as the VLAN ID. ( Figure

1.20)

Figure 1.20

Please note that if your network has a different IP scheme than the Pakedge default, you will need to put

in the appropiate network information. For example, if your VLAN 1 IP scheme is 10.0.0.X, you would

enter 10.0.0.1 as the IP address.

4. To add sevaral vlan’s click on the + icon to add a space for another VLAN. ( Figure 1.21)

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Figure 1.21

In this example, we add VLAN2. We enter the first IP address of VLAN2, 192.168.2.1. Since this is the

second VLAN, we must enter 2 as the ID. ( VLan 2 illustration see figure 1.22 and figure 1.23 to add more

vlan’s)

Figure 1.22

Figure 1.23

5. Click Update Profile to finalize the settings.

6. The Patroller will now find devices across VLANs. To scan for devices, please proceed with the Device

Discovery section.

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DEVICE DISCOERY

The Patroller can scan your network to find devices. Once the devices are discovered, you can create a network

map to visually display how your network is connected. Please take the following steps to scan your network

and then proceed to building a network map.

1. Navigate to the Profile page.

2. Click on your profile. ( Figure 1.24)

Figure 1.24

3. Once you have clicked on your profile Click on Device Discovery, located on the top right hadns side of

the page.( Figure 1.25)

Figure 1.25

4. The Patroller will scan the network for your devices. This will take a few moments to complete. You wil

have percentahge count down appear Figure 1.26.

Figure 1.26

5. Once the scanning process is complete, you will have a a list of discovered devices. ( Figure 1.27)

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Figure 1.27

6. Devices that are different VLANs will also be displayed ( Firgure 1.28) . The number at the upper right

hand side indicates the VLAN ID.

Figure 1.28

7. Click Select All at the upper-right corner to highlight all of the devices. You can also select devices

manually by clicking on them.Click Add Devices to add them to your profile. Figure 1.29

Figure 1.29

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When you perform a scan, the patroller can also discover non-Pakedge equipment.This is demonstrated

with the following image (Figure 1.30) .

Figure 1.30

8. Once the devices are added, the devices will then be listed under the Device View page ( Figure 1.31) .

Figure 1.31

CREATING A NETWORK MAP

9. Click on Network Map. Figure 1.32.

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Pakedge Device & Software NP36 User manual

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