Epson TM-H5000II User manual

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TM-H5000II series

Operator’s Manual

Using this online operator’s guide

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Use the scroll bar next to the bookmarks to find any topic you

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Click the Find button if you want to search for a particular term.

(However, using the bookmarks is usually quicker.)

Complete online documentation for Acrobat Reader is located in the Help directory for Acrobat Reader.

Printed in Japan

hybrid printer

TM-H5000II series

Operator’s Manual

MICR Option Included

400826500

H5POKR4.FM Page i Tuesday, July 14, 1998 12:30 PM

Printer Parts and Labels

Caution Labels

CAUTION:

Thermal head and printer head are hot.

ATTENTION:

La téte thermique et la téte d’imprimante sont chaudes.

VORSICHT:

Der Thermalkopf und der Druckerkopf sind heiß.

CAUTION:

Caution labels for drawer kick-out and display module

connectors.

ERROR

PAPER

OUT

POWER

FEED

Paper roll

control panel

Paper roll cover

Slip paper

control panel

Front cover

On/Off switch

Auto-cutter cover

POWER

FORWARD

ERROR

RELEASE

SLIP

REVERSE RELEASE

H5pokr4.fm Page ii Tuesday, July 14, 1998 4:39 PM

Printerd in Japan

Instruction Labels

CAUTION:

Caution labels for drawer kick-out and display module

connectors.

Ribbon installation

front cover

Label inside paper

roll cover

Label inside

cutter section

label inside

1

2

Label affixed on

the document table

H5pokr4.fm Page iii Tuesday, July 14, 1998 4:39 PM

i

Quick Reference

This Quick Reference will direct you to key areas of this Operator’s

Manual. For a complete listing of topics, see the Contents.

Printer Parts and Labels inside front cover

Ordering Paper and Ribbons page viii

Where to order paper and ribbons.

Setting Up the Printer page 1-1

How to set up the printer.

Installing and Replacing Paper page 1-10

How to load or change the roll paper.

Validating and Verifying Checks page 2-5

How to validate and verify checks using the optional Magnetic Ink

Character Recognition (MICR) Reader.

Solving Problems page 3-1

How to correct problems.

H5pofr1.fm Page i Tuesday, July 14, 1998 12:35 PM

ii

retrieval system, or transmitted in any form or by any means, electronic, mechanical,

photocopying, recording, or otherwise, without the prior written permission of Seiko

Epson Corporation. No patent liability is assumed with respect to the use of the

information contained herein. While every precaution has been taken in the

preparation of this book, Seiko Epson Corporation assumes no responsibility for

errors or omissions. Neither is any liability assumed for damages resulting from the

use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of

this product or third parties for damages, losses, costs, or expenses incurred by

purchaser or third parties as a result of: accident, misuse, or abuse of this product or

unauthorized modifications, repairs, or alterations to this product, or (excluding the

U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and

maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising

from the use of any options or any consumable products other than those designated

as Original Epson Products or Epson Approved Products by Seiko Epson

Corporation.

EPSON is a registered trademark of Seiko Epson Corporation.

ESC/POS is a registered trademark of Seiko Epson Corporation.

NOTICE:

The contents of this manual are subject to change without notice.

H5pofr1.fm Page ii Tuesday, July 14, 1998 12:35 PM

iii

FCC CLASS A

FCC Compliance Statement

For American Users

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential

area is likely to cause harmful interference, in which case the user will be required to

correct the interference at his own expense.

WARNING

The connection of a non-shielded printer interface cable to this printer will invalidate

the FCC Verification of this device and may cause interference levels which exceed

the limits established by the FCC for this equipment.

You are cautioned that changes or modifications not expressly approved by the

party responsible for compliance could void your authority to operate the

equipment.

FOR CANADIAN USERS

This Class A digital apparatus meets all requirements of the Canadian Interference-

Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement

sur le matériel brouileur du Canada.

GEREÄUSCHPEGEL

Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz

(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene

Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).

H5pofr1.fm Page iii Tuesday, July 14, 1998 12:35 PM

iv

Product Name: Printer

Model Name: M128C

This printer conforms to the following Directives and Norms:

Directive 89/336/EEC

EN 55022 (1987 and 1994 2nd/1995) Class B

EN 50082-1 (1992)

IEC 801-2 (1991)

IEC 801-3 (1984)

IEC 801-4 (1988)

Directive 90/384/EEC

EN45501: (1992)

DECLARATION OF CONFORMITY

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v

EMI and Safety Standards Applied

The following standards are applied only to the printers that are so

labeled. (EMC is tested using the EPSON PS-170 power supply)

Europe: CE marking

EN55022

EN50082-1

EN45501

Safety Standard: TÜV

North America: EMI: FCC Class A

Safety standards: UL 1950-2TH-D3

C-UL

Japan: EMI: VCCI Class 1

China (the People’s Republic of China):

Safety standards:GB4943-1995

Oceania: EMI: AS/NZS 3548 class B

H5pofr1.fm Page v Tuesday, July 14, 1998 12:35 PM

vi

About This Manual

Setting Up and Using

❏ Chapter 1

contains information on unpacking the printer, setting it up, setting

the DIP switches, and adjusting the paper near end sensor.

❏ Chapter 2

contains information on using the printer.

❏ Chapter 3

contains troubleshooting information.

Reference

❏ Chapter 4

contains specifications

❏ Appendix A

tells how to change the DIP switch and paper near end settings,

and

Appendix B

lists the EPSON Sales Subsidiaries and their addresses.

Warnings, Cautions, and Notes

WARNING:

Warnings must be followed carefully to avoid serious bodily

injury.

CAUTION:

Cautions must be observed to avoid minor injury to yourself or

damage to your equipment.

Note:

Notes have important information and useful tips on the operation of your

printer.

H5pofr1.fm Page vi Tuesday, July 14, 1998 12:35 PM

vii Introduction

Introduction

Features

The TM-H5000II and TM-H5000IIP are high-quality POS printers that can print on

slip and receipt paper (paper roll). The printers have the following features:

Slip Section

❏ Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font).

❏ Copy printing is possible.

❏ High throughput using bidirectional, minimum distance printing.

❏ Optional Magnetic Ink Character Recognition (MICR) reader that enables the

printer to perform consecutive reading and processing of MICR characters and

printing endorsements.

Receipt Section

❏ High speed printing with collective printing.

❏ The standard auto-cutter provides easy user operation.

❏ Ladder bar code printing is possible by using a bar code command.

❏ New paper handling enables easy paper roll loading.

Both Receipt and Slip

❏ Standard EPSON customer display series connector (DM-D102-012/DM-D203-

012) (Available only for the serial interface model).

❏ Selectable receive buffer size (45 bytes or 4K bytes).

❏ Command protocol based on the ECS/POS

®

standard.

❏ Automatic Status Back (ASB) function that automatically transmits changes in

the printer status.

❏ Available non-volatile bit image buffer size (384K bytes)

H5poir1.fm Page vii Tuesday, July 14, 1998 12:36 PM

Introduction viii

Options and Accessories

❏ Direct connection display modules, DM-D102-012 and DM-D203-012

(Available only for the serial interface model)

❏ EPSON power supply unit, PS-170

❏ EPSON ribbon cassette, ERC-31(P) / ERC-31(B)

❏ Front extension table, WT-5000

❏ MICR feed roller cleaning sheet (adhesive type)

Part name: Sheet-roller cleaning-A

Part code: Epson 1038046

❏ For cleaning the MICR head, use the following cleaning sheet that is

commercially available:

Supplier name: PRESAT brand (KIC)

Part name: CHECK READER CLEANING CARD or

equivalent

Ordering Paper and Supplies

Thermal paper can be ordered from the supplier in your area.

Specified Thermal Paper: NTP080-80

In Japan: Nakagawa Seisakujo

2-5-21 Nishiki-Cho Warabi-Shi

Saitama-Ken 335 Japan

Tel: (048) 444-8211

Fax: (048) 443-6652

In U.S.A.: Nakagawa Mfg (USA) Inc.

2305 Lincoln Avenue

Hayward, CA 94545 USA

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ix Introduction

Tel: (510) 782-0197

Fax: (510) 782-7124

In Europe: Nakagawa Mfg (Europe) GmbH.

Krützpoort 16, 47804

Krefeld, Germany

Tel: 02151-711051

Fax: 02151-713293

In Southeast Asia: N.A.K. Mfg (Malaysia) SDN BHD

Lot 19-11, Bersatu Industrial Complexs,

Jalan Satu, Kaw Per. Cheras Jaya,.

Balakong Industrial Area, 43200 Cheras.

Selangor Darul Ehsan, Malaysia

Tel: 03-9047896, 9047900, 9047691

Fax: 03-9047889

Other Qualified Suppliers for Thermal Paper

The following suppliers sell thermal paper that may be used if

desired. Contact each company for information.

Original paper: TF50KS-E

Nippon Paper Industry Co., Ltd.

1-12-1, Yuraku-Cho, Chiyoda-Ku

Tokyo 100 Japan

Tel: 03-3218-8000

Fax: 03-3216-1375

Original paper: PD 160R

New Oji Paper Mfg. Co., Ltd.

7-5 Ginza 4-Chome Chuo-Ku

Tokyo 104 Japan

Tel: 03-3563-4800

Fax: 03-3563-1136

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Introduction x

Original paper: AF50KS-E

Jujo Thermal Oy (Finland)

P.O. Box 92 FIN27501 Kauttua Finland

Tel: 38-3932900

Fax: 38-3932419

Original paper: P350(F380)

Kanzaki Specialty Papers, Inc.

1500 Main Street

Spring field, MA 01115 U.S.A.

Tel: (413) 736-3216

Fax: (413) 734-5101

Ordering Ribbon Cassettes

The TM-H5000II series printer uses a long-lasting ribbon cassette in

the slip section. To order ribbon cassettes, contact your dealer or

your local affiliate. See Appendix B for a list of EPSON subsidiaries

with their addresses and telephone numbers.

H5poir1.fm Page x Tuesday, July 14, 1998 12:36 PM

xi

Contents

Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1 Setting Up the Printer

Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Removing the protective material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Installing or Replacing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Installing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Running the self test with a paper roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

Running the self test with slip paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Adjustments and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Chapter 2 Using the Printer

Operating the Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Paper Roll Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Slip Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Slip Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Using the MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Reading MICR characters on personal checks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Chapter 3 Troubleshooting

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Cleaning the paper roll print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Auto cutter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Cleaning the Optional MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

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xii

Chapter 4 Reference Information

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Slip Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Receipt Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Appendix A DIP Switch and Paper Near End Settings

Appendix B EPSON Sales Subsidiaries

H5potr2.fm Page xii Tuesday, July 14, 1998 12:37 PM

Setting Up the Printer 1-1

Chapter 1

Setting Up the Printer

Unpacking

Your printer box should include these items. If any items are

damaged or missing, please contact your dealer for assistance.

See the note on page 1-4 for information about the hexagonal lock screws.

Note:

When you lift the printer, be sure to hold the bottom of the

printer to prevent damage.

Hexagonal

lock screws

These screws are used

only for the serial interface

Paper roll

Switch

cover

Ribbon

(They are not always included.)

1-2 Setting Up the Printer

Removing the protective material

1. Open the printer by pulling up on the tab on the front cover.

2. Remove the two dampers from the printer as shown below.

3. Store the dampers with the other packing materials and use

them when transporting your printer.

Tab

H5po1r3.fm Page 2 Tuesday, July 14, 1998 12:31 PM

Setting Up the Printer 1-3

Connecting the Cables and Grounding the Printer

You can connect up to five cables to the printer. They all connect to

the connector panel on the bottom of the printer, which is shown

below:

Note:

There are caution labels beside the drawer kick-out connector

and the display module connector.

Depending on the interface installed, the interface connector on

your printer may look different from the one illustrated.

The display module connector of the printer can be used only for

the serial interface.

Before connecting any of the cables, make sure that both the printer

and the computer are turned off.

Connecting the computer

You need an appropriate interface cable.

1. Plug the cable connector securely into the printer’s interface

connector.

Grounding screw

Power supply

Drawer kick-out

Display module

Interface

(See note below)

H5po1r3.fm Page 3 Tuesday, July 14, 1998 12:31 PM

1-4 Setting Up the Printer

2. Tighten the screws on both sides of the cable connector.

Note:

Your printer has inch-type hexagonal lock screws installed. If

your interface cable requires millimeter-type screws, replace the

inch-type screws with the enclosed millimeter-type screws using

a hex screwdriver (5 mm).

3. Attach the other end of the cable to the computer.

Inch screw

Millimeter screw

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