Motorola V60 User manual

1

Welcome

Welcome to the world of Motorola digital wireless

communications! We are pleased that you have chosen the

Motorola

V

™ Series 60g wireless phone.

Earpiece

Headset Jack

Insert headset

accessory for

hands-free use.

Status Light

See incoming call

and service status.

Volume Keys

Adjust earpiece

and ringer volume.

Smart Key

Select menu items,

make and end calls.

Voice Key

Record voice notes,

phonebook and

shortcut names.

Display

Microphone

Accessory

Connector Port

Insert charger and

phone accessories.

Power Key

Right Soft Key

Perform functions

identified by right

display prompt.

Menu Key

End Key

End phone calls,

exit menu system.

Scroll Key

Move through

menus and lists.

Left Soft Key

Perform functions

identified by left

display prompt.

Send Key

Make and answer

calls, view recent

dialled calls list.

User.Guide.GSM.book Page 1 Wednesday, February 6, 2002 10:26 AM

2

MOTOROLA, the Stylised M Logo and all other trademarks indicated as

such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off.

TrueSync, Sidekick, Starfish and the Stylised Starfish Logo are registered

trademarks of Starfish Software, Inc., a wholly owned independent

subsidiary of Motorola, Inc. All other product or service names are the

property of their respective owners.

Software Copyright Notice

The Motorola products described in this manual may include copyrighted

Motorola and third party software stored in semiconductor memories or

other media. Laws in the United States and other countries preserve for

Motorola and third party software providers certain exclusive rights for

copyrighted software, such as the exclusive rights to distribute or

reproduce the copyrighted software. Accordingly, any copyrighted

software contained in the Motorola products may not be modified,

reverse-engineered, distributed, or reproduced in any manner to the

extent allowed by law. Furthermore, the purchase of the Motorola

products shall not be deemed to grant either directly or by implication,

estoppel, or otherwise, any licence under the copyrights, patents, or

patent applications of Motorola or any third party software provider,

except for the normal, non-exclusive, royalty-free licence to use that

arises by operation of law in the sale of a product.

User.Guide.GSM.book Page 2 Wednesday, February 6, 2002 10:26 AM

3

✂

Menu Map

Main Menu

• Recent Calls

• Received Calls

• Dialled Calls

•Notepad

• Call Times

• Call Cost

•Service Dial

• Fixed Dial

• Phonebook

• Datebook

•Quick Dial

•Radio

• Messages

•Voicemail

•Text Msgs

• Browser Alerts

•Info Services

•Quick Notes

• Outbox

•Drafts

• Shortcuts

•Voice Notes

• SIM Applications

•Browser

•Calculator

• Games

• Settings

(see next page)

Note:

This is the standard phone

menu layout. You or your service

provider may have changed the

menu layout or changed some

feature names. Not all features

may be available for all users.

For example, the

Radio

feature

on the main menu (left) is

displayed only when the optional

FM Stereo Radio Headset

accessory is plugged into the

accessory connector port on your

phone (see phone illustration,

page 1).



Change display zoom:

Press

M

, then

press and hold

M

Display my phone number:

Press

M#

Go to dialled calls list:

Press

N

Exit menu system:

Press

O

User.Guide.GSM.book Page 3 Wednesday, February 6, 2002 10:26 AM

4

✂

Settings Menu

•

Ring/Vibrate

•Alert

•

Alert

Detail

•My Tones

•

Call Divert

• Voice Calls

•Fax Calls

• Data Calls

•Cancel All

• Divert Status

•

Phone Status

•My Tel. Numbers

• Credit Info/Available

•Active Line

• Battery Meter

• Other Information

• Browser Setup

• In-Call Setup

• In-Call Timer

• Call Cost Setup

• My Caller ID

• Talk and Fax

• Answer Options

• Call Waiting

•Security

• Phone Lock

• Lock Application

•Fixed Dial

• Call Barring

•SIM Pin

• New Passwords

•

Other Settings

• Personalise

• Main Menu

•Keys

•Greeting

•Quick Dial

• Initial Setup

•Time and Date

•1-Touch Dial

• Auto Redial

• Backlight

• Status Light

•Zoom

•Scroll

•Animation

•Language

•Battery Save

• Contrast Setting

•DTMF

•Master Reset

•Master Clear

•Network

•Car Settings

• Headset

User.Guide.GSM.book Page 4 Wednesday, February 6, 2002 10:26 AM

5

Contents

Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Safety and General Information. . . . . . . . . . . . . . . . . . . 10

Total Customer Satisfaction . . . . . . . . . . . . . . . . . . . . . . 18

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Turning Your Phone On . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . 30

About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Changing the Zoom Setting . . . . . . . . . . . . . . . . . . . . . . . 33

Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

External Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Battery Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . 39

Redialling a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using Automatic Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Returning an Unanswered Call . . . . . . . . . . . . . . . . . . . . . 40

Dialling an Emergency Number . . . . . . . . . . . . . . . . . . . . 41

Entering Numbers in the Notepad . . . . . . . . . . . . . . . . . . 41

Terminating an Incoming Call . . . . . . . . . . . . . . . . . . . . . . 42

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6

Contents

Dialling With Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . 42

Dialling With 1-Touch Dial . . . . . . . . . . . . . . . . . . . . . . . . 43

Dialling a Number In a Text Message . . . . . . . . . . . . . . . . 43

Additional Dialling Features . . . . . . . . . . . . . . . . . . . . . . . 44

Using Features While On a Call . . . . . . . . . . . . . . . . . . . 47

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . 48

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Additional On-Call Features . . . . . . . . . . . . . . . . . . . . . . . 50

Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Navigating to a Feature . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Selecting a Feature Option . . . . . . . . . . . . . . . . . . . . . . . . 52

Entering Feature Information . . . . . . . . . . . . . . . . . . . . . . 53

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Choosing a Text Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Tap Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Symbol Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Predictive Text Entry with iTAP™ Software . . . . . . . . . . . 60

Menu Feature Descriptions. . . . . . . . . . . . . . . . . . . . . . . 65

Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing the Received Calls or Dialled Calls List . . . . . . . . 78

Using the Notepad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Viewing and Resetting Call Timers . . . . . . . . . . . . . . . . . . 81

Viewing and Resetting Call Costs . . . . . . . . . . . . . . . . . . . 83

Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Fields in a Phonebook Entry Form . . . . . . . . . . . . . . . . . . 85

Storing a Phonebook Entry . . . . . . . . . . . . . . . . . . . . . . . 86

Recording a Voice Name For a Phonebook Entry . . . . . . . 88

Dialling a Phonebook Entry . . . . . . . . . . . . . . . . . . . . . . . 89

Editing a Phonebook Entry . . . . . . . . . . . . . . . . . . . . . . . . 90

Deleting a Phonebook Entry . . . . . . . . . . . . . . . . . . . . . . 91

Copying Phonebook Entries Between the Phone and

SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Checking Phonebook Capacity . . . . . . . . . . . . . . . . . . . . . 95

Synchronising with TrueSync Software . . . . . . . . . . . . . . . 96

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7

Contents

Setting Up the Phonebook . . . . . . . . . . . . . . . . . . . . . . . . 96

Datebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Week View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Day View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Event View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Storing a New Event . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Changing Event Information . . . . . . . . . . . . . . . . . . . . . 100

Copying an Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Deleting an Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Turning the Radio On and Off . . . . . . . . . . . . . . . . . . . . 104

Tuning a Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Storing a Preset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Selecting a Preset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Making and Receiving Calls With the Radio On . . . . . . . 105

Messages—Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Storing Your Voicemail Number . . . . . . . . . . . . . . . . . . . 107

Receiving a New Voicemail Message . . . . . . . . . . . . . . . 107

Listening to a Voicemail Message . . . . . . . . . . . . . . . . . . 108

Messages—Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Setting Up the Text Message Inbox . . . . . . . . . . . . . . . . 109

Receiving a Text Message . . . . . . . . . . . . . . . . . . . . . . . 111

Reading, Locking, or Deleting a Text Message . . . . . . . . 111

Sending a Text Message . . . . . . . . . . . . . . . . . . . . . . . . 113

Sending a Quick Note Text Message . . . . . . . . . . . . . . . . 115

Viewing the Status of Sent Text Messages . . . . . . . . . . . 116

Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Standard Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

User-Settable Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . 117

Creating a Shortcut . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Voice Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Recording a Voice Note . . . . . . . . . . . . . . . . . . . . . . . . . 121

Viewing the Voice Notes List . . . . . . . . . . . . . . . . . . . . . 122

Playing a Voice Note . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

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8

Contents

Locking and Unlocking a Voice Note . . . . . . . . . . . . . . . 125

Deleting a Voice Note . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Micro-Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Starting a Micro-Browser Session . . . . . . . . . . . . . . . . . . 127

Interacting With Web Pages . . . . . . . . . . . . . . . . . . . . . . 128

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Calculating Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Converting Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Selecting and Starting a New Game . . . . . . . . . . . . . . . . 132

Ending a Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Playing a Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Adjusting Your Settings . . . . . . . . . . . . . . . . . . . . . . . . 137

Ring/Vibrate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Call Diverting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Reordering Menu Items . . . . . . . . . . . . . . . . . . . . . . . . . 147

Customising a Soft Key Function . . . . . . . . . . . . . . . . . . 148

Hands-Free Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Data and Fax Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Connecting Your Phone to an External Device . . . . . . . . 152

Making a Data or Fax Call . . . . . . . . . . . . . . . . . . . . . . . 155

Receiving a Data or Fax Call . . . . . . . . . . . . . . . . . . . . . 155

Making a Talk then Fax Call . . . . . . . . . . . . . . . . . . . . . . 157

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Assigning a New Code or Password . . . . . . . . . . . . . . . . 158

If You Forget a Code or Password . . . . . . . . . . . . . . . . . 159

Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . 160

Barring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Protecting the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . 162

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

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9

About This Guide

Using Your Phone’s Features

This user guide introduces you to the many features in your

Motorola

V

phone.

Navigating To a Menu Feature

You can access many of your phone’s features through the menu

system. This guide shows you how to navigate to a specific menu

feature as follows:

The > symbol means that you should scroll to and select the

feature. This example shows that you must press

M

, scroll to

and select



, then scroll to and select





to view the dialled calls list.

Optional Features

Features marked with this label are optional network,

SIM card, and/or subscription-dependent features.

These features may not be offered by all service

providers in all geographical areas. Contact your

service provider for information about availability.

Optional Accessories

Features marked with this label require the use of an

optional Motorola Original™ accessory.

Find the Feature

M

>



>



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10

Safety and General

Information

IMPORTANT INFORMATION ON SAFE AND EFFICIENT

OPERATION.

READ THIS INFORMATION BEFORE USING YOUR PERSONAL

COMMUNICATOR.

The information provided in this document supersedes the

general safety information contained in user guides published

prior to this date. For information regarding radio use in a

hazardous atmosphere please refer to the Factory Mutual (FM)

Approval Manual Supplement or Instruction Card, which is

included with radio models that offer this capability.

RF Operational Characteristics

Your Personal Communicator contains a transmitter and a

receiver. When it is ON, it receives and transmits radio frequency

(RF) energy. The Personal Communicator operates in the

frequency range of 900 MHz to 1990 MHz and employs digital

modulation techniques.

When you communicate with your Personal Communicator, the

system handling your call controls the power level at which your

personal communicator transmits. The output power level

typically may vary over a range from 0.063 watts to 1.58 watts.

Exposure To Radio Frequency Energy

Your Motorola Personal Communicator is designed to comply

with the following national and international standards and

guidelines regarding exposure of human beings to radio

frequency electromagnetic energy (EME):

User.Guide.GSM.book Page 10 Wednesday, February 6, 2002 10:26 AM

11

Safety and General Information

• United States Federal Communications Commission, Code

of Federal Regulations; 47 CFR part 2 sub-part J

• American National Standards Institute (ANSI) / Institute of

Electrical and Electronic Engineers (IEEE) C95. 1-1992

• Institute of Electrical and Electronic Engineers (IEEE) C95.1-

1999 Edition

• National Council on Radiation Protection and

Measurements (NCRP) of the United States, Report 86,

1986

• International Commission on Non-Ionizing Radiation

Protection (ICNIRP) 1998

• National Radiological Protection Board of the United

Kingdom 1995

• Ministry of Health (Canada) Safety Code 6. Limits of Human

Exposure to Radiofrequency Electromagnetic Fields in the

Frequency Range from 3 kHz to 300 GHz, 1999

• Australian Communications Authority

Radiocommunications (Electromagnetic Radiation - Human

Exposure) Standard 1999 (applicable to wireless phones

only)

To assure optimal performance and make sure human exposure

to radio frequency electromagnetic energy is within the

guidelines set forth in the above standards, always adhere to the

following procedures:

User.Guide.GSM.book Page 11 Wednesday, February 6, 2002 10:26 AM

12

Safety and General Information

Portable Personal Communicator

Operation and EME Exposure

Antenna Care

Use only the supplied or an approved replacement

antenna. Unauthorized antennas, modifications, or

attachments could damage the Personal Communicator and may

violate FCC and/or other applicable regulations.

DO NOT hold the antenna when the Personal

Communicator is “IN USE”. Holding the antenna affects call

quality and may cause the Personal Communicator to operate at

a higher power level than needed.

Phone Operation

The Personal Communicator is designed to be used with a

headset for talking and listening. The Personal Communicator

can also be placed inside the holster, then the holster can be

clipped onto your belt, pocket, purse, or other apparel and used

with the headset.

Body-worn Operation

To maintain compliance with FCC RF exposure guidelines, if you

wear the Personal Communicator on your body when

transmitting, always place the Personal Communicator in a

Motorola supplied or approved clip, holder, holster, case,

or body harness. Use of non-Motorola-approved accessories

may exceed FCC RF exposure guidelines. If you do not use a

body-worn accessory, ensure the antenna is at least one

inch (2.5 cm) from your body when transmitting.

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13

Safety and General Information

Approved Accessories

For a list of approved Motorola accessories, look in the accessory

section of this manual.

Electromagnetic Interference/

Compatibility

Nearly every electronic device is susceptible to electromagnetic

interference (EMI) if inadequately shielded, designed or

otherwise configured for electromagnetic compatibility.

Facilities

To avoid electromagnetic interference and/or compatibility

conflicts, turn off your Personal Communicator in any facility

where posted notices instruct you to do so. Hospitals or health

care facilities may be using equipment that is sensitive to

external RF energy.

Aircraft

When instructed to do so, turn off your Personal Communicator

when on board an aircraft. Any use of a Personal Communicator

must be in accordance with applicable regulations per airline

crew instructions.

Medical Devices



The Health Industry Manufacturers Association recommends that

a minimum separation of 6 inches (15 centimeters) be maintained

between a handheld wireless phone and a pacemaker. These

recommendations are consistent with the independent research

by, and recommendations of, Wireless Technology Research.

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14

Safety and General Information

Persons with pacemakers should:

• ALWAYS keep the Personal Communicator more than six

inches (15 centimeters) from your/their pacemaker when

the Personal Communicator is turned ON.

• not carry the Personal Communicator in the breast pocket.

• use the ear opposite the pacemaker to minimize the

potential for interference.

• turn the Personal Communicator OFF immediately if you

have any reason to suspect that interference is taking place.



Some digital wireless phones may interfere with some hearing

aids. In the event of such interference, you may want to consult

your hearing aid manufacturer to discuss alternatives.



If you use any other personal medical device, consult the

manufacturer of your device to determine if it is adequately

shielded from RF energy. Your physician may be able to assist

you in obtaining this information.

Safety and General

Use in Vehicles

Check the laws and regulations on the use of phones in your

vehicle. You are advised to always obey them.

When using your Personal Communicator in a vehicle, please:

• Use hands-free operation, if available.

• Pull off the road and park before making or answering a

call.

User.Guide.GSM.book Page 14 Wednesday, February 6, 2002 10:26 AM

15

Safety and General Information

Operational Warnings

For Vehicles with an Air Bag

Do not place the Personal Communicator in the area over an air

bag or in the air bag deployment area. Air bags inflate with

great force. If the Personal Communicator is placed in the air bag

deployment area and the air bag inflates, the Personal

Communicator may be propelled with great force and cause

serious injury to occupants of the vehicle.

Potentially Explosive Atmospheres

Turn off your Personal Communicator prior to entering any area

with a potentially explosive atmosphere, unless it is especially

qualified for use in such areas as “Intrinsically Safe” (for

example, Factory Mutual, CSA, or UL Approved). Do not remove,

install, or charge batteries in such areas. Sparks in a potentially

explosive atmosphere can cause an explosion or fire resulting in

bodily injury or even death.

The areas with potentially explosive atmospheres referred to

above include fueling areas such as below decks on boats, fuel or

chemical transfer or storage facilities, areas where the air

contains chemicals or particles, such as grain, dust or metal

powders, and any other area where you would normally be

advised to turn off your vehicle engine. Areas with potentially

explosive atmospheres are often but not always posted.

Blasting Caps and Areas

To avoid possible interference with blasting operations, turn off

your Personal Communicator when you are near electrical

blasting caps, in a blasting area, or in areas posted: “Turn off

two-way radio”. Obey all signs and instructions.

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16

Safety and General Information

Operational Cautions

Antennas

Do not use the Personal Communicator if it has a damaged

antenna. If a damaged antenna comes into contact with your

skin, a minor burn can result.

Batteries

All batteries can cause property damage and/or bodily injury

such as burns if a conductive material such as jewelry, keys, or

beaded chains touch exposed terminals. The conductive material

may complete an electrical circuit (short circuit) and become

quite hot. Exercise care in handling any charged battery,

particularly when placing it inside a pocket, purse, or other

container with metal objects.

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17

Safety and General Information

European Union Directives Conformance

Statement

Hereby, Motorola declares that this product is in compliance

with

•

The essential requirements and other relevant

provisions of Directive 1999/5/EC

•

All other relevant EU Directives

The above gives an example of a typical Product Approval Number.

You can view your product's Declaration of Conformity (DoC) to

Directive 1999/5/EC (the R&TTE Directive) at www.motorola.com/

rtte - to find your DoC, enter the Product Approval Number from

your product's label in the "Search" bar on the Web site.

IMEI: 350034/40/394721/9

0168

Type: MC2-41H14

Product

Approval

Number

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18

Total Customer Satisfaction

At Motorola, Total Customer Satisfaction is a top priority. If you

have a question, a suggestion or a concern about your Motorola

Cellular Phone, Motorola wants to hear from you.

For e-mail queries contact: [email protected]

User.Guide.GSM.book Page 18 Wednesday, February 6, 2002 10:26 AM

19

Warranty Information

Motorola guarantees you, the original purchaser, the Personal

Communicator and accessories which you have purchased from

an authorised Motorola dealer (the “Products”), to be in

conformance with the applicable Motorola specifications current

at the time of manufacture for a term of [1] year from date of

purchase of the Product(s) (Warranty Term).

You must inform Motorola of the lack of conformity to the

applicable specifications of any of the Products within a period

of two (2) months from the date on which you detect a defect in

material, workmanship or lack of conformity and in any event

within a term not to exceed the Warranty Term, by submitting

the Product for service to Motorola. Motorola shall not be bound

by Product related statements not directly made by Motorola.

A list of the Motorola Call Centre numbers is enclosed with this

Product.

During the Warranty term, Motorola will, at its discretion and

without extra charge, as your exclusive remedy, repair or replace

your Product which does not comply with this warranty; or failing

this, to reimburse the price of the Product but reduced to take

into account the use you have had of the Product since it was

delivered. This warranty will expire at the end of the Warranty

Term.

This is the complete and exclusive warranty for a Motorola

Personal Communicator and accessories and in lieu of all other

warranties, terms and conditions, whether express or implied.

Where you purchase the product other than as a consumer,

Motorola disclaims all other warranties, terms and conditions

express or implied, such as fitness for purpose and satisfactory

quality.

User.Guide.GSM.book Page 19 Wednesday, February 6, 2002 10:26 AM

20

Warranty Information

In no event shall Motorola be liable for damages nor loss of data

in excess of the purchase price nor for any incidental special or

consequential damages* arising out of the use or inability to use

the Product, to the full extent such may be disclaimed by law.

This Warranty does not affect any statutory rights that you may

have if you are a consumer, such as a warranty of satisfactory

quality and fit for the purpose for which products of the same

type are normally used under normal use and service, nor any

rights against the seller of the Products arising from your

purchase and sales contract.

(*)including without limitation loss of use, loss of time, loss of

data, inconvenience, commercial loss, lost profits or savings.

How to get Warranty Service

In most cases the authorized Motorola dealer which sold and/or

installed your Motorola Personal Communicator and original

accessories will honor a warranty claim and/or provide warranty

service. Alternatively, for further information on how to get

warranty service please contact either the customer service

department of your service provider or Motorola’s call centre at

the telephone numbers below for your country.

In order to claim the warranty service you must return the

Personal Communicator and/or accessories in question to

Motorola. Please avoid leaving any supplementary items like SIM

cards. The Product should also be accompanied by a label with

your name, address, and telephone number; name of operator

and a description of the problem. In the case of vehicular

installation, the vehicle in which the Personal Communicator is

installed should be driven to the Authorised Repair Centre, as

analysis of any problem may require inspection of the entire

vehicular installation.

In order to be eligible to receive warranty service, you must

present your receipt of purchase or a comparable substitute

User.Guide.GSM.book Page 20 Wednesday, February 6, 2002 10:26 AM

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