Hikvision AX DS-PW32-H Series User manual

AX Security Control Panel

User Manual

Regulatory Informaon

EN 50131-1:2009+A2:2017

EN 50131-3:2009

EN 50131-6:2017

EN 50131-5-3:2017

EN 50131-10: 2014

EN 50136-2: 2013

Security Grade (SG): 2

Environmental Class (EC) : II

Approved by Telecaon

EU Conformity Statement

This product and - if applicable - the supplied accessories too are

marked with "CE" and comply therefore with the applicable

harmonized European standards listed under the EMC Direcve

2014/30/EU, RE Direcve 2014/53/EU,the RoHS Direcve 2011/

65/EU

2012/19/EU (WEEE direcve): Products marked with this symbol

cannot be disposed of as unsorted municipal waste in the

European Union. For proper recycling, return this product to your

local supplier upon the purchase of equivalent new equipment, or

dispose of it at designated collecon points. For more informaon

see: www.recyclethis.info

2006/66/EC (baery direcve): This product contains a baery

that cannot be disposed of as unsorted municipal waste in the

European Union. See the product documentaon for specic

baery informaon. The baery is marked with this symbol,

which may include leering to indicate cadmium (Cd), lead (Pb),

or mercury (Hg). For proper recycling, return the baery to your

supplier or to a designated collecon point. For more informaon

see:www.recyclethis.info

AX Security Control Panel User Manual

i

Legal Informaon

User Manual

About this Manual

This Manual is subject to domesc and internaonal copyright protecon.

Hangzhou Hikvision Digital Technology Co., Ltd. ("Hikvision") reserves all

rights to this manual. This manual cannot be reproduced, changed,

translated, or distributed, parally or wholly, by any means, without the

prior wrien permission of Hikvision.

Please use this user manual under the guidance of professionals.

Trademarks

and other Hikvision marks are the property of

Hikvision and are registered trademarks or the subject of applicaons for

the same by Hikvision and/or its aliates. Other trademarks menoned in

this manual are the properes of their respecve owners. No right of license

is given to use such trademarks without express permission.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HIKVISION

MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT

LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE, REGARDING THIS MANUAL. HIKVISION DOES

NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING

THE USE OF THE MANUAL, OR THE CORRECTNESS, ACCURACY, OR

RELIABILITY OF INFORMATION CONTAINED HEREIN. YOUR USE OF THIS

MANUAL AND ANY RELIANCE ON THIS MANUAL SHALL BE WHOLLY AT YOUR

OWN RISK AND RESPONSIBILITY.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF

PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT

AX Security Control Panel User Manual

ii

TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY

LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER

ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS;

HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF

REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT

LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO

ENSURE THAT YOUR USE CONFORMS THE APPLICABLE LAW. HIKVISION

SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH

ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE

APPLICABLE LAW, THE LATER PREVAILS.

AX Security Control Panel User Manual

iii

Symbol Convenons

The symbols that may be found in this document are dened as follows.

Symbol Descripon

Danger Indicates a hazardous situaon which, if not avoided, will or

could result in death or serious injury.

Cauon Indicates a potenally hazardous situaon which, if not

avoided, could result in equipment damage, data loss,

performance degradaon, or unexpected results.

Note Provides addional informaon to emphasize or

supplement important points of the main text.

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Contents

1 Installaon and Conguraon .................................................................... 1

1.1 Overview ........................................................................................................... 1

1.1.1 System Descripon ................................................................................... 1

1.1.2 Specicaon ............................................................................................. 2

1.2 System Descripon ............................................................................................ 4

1.3 Appearance ....................................................................................................... 5

1.4 Connecon ........................................................................................................ 8

1.5 Installaon ...................................................................................................... 10

1.6 Acvaon ........................................................................................................ 12

1.6.1 Acvate Device via Web Browser ........................................................... 12

1.6.2 Acvate Device via iVMS-4200 ............................................................... 13

1.6.3 Acvate via SADP .................................................................................... 14

1.7 Conguraon .................................................................................................. 15

1.7.1 Use the Client Soware .......................................................................... 16

1.7.2 Use the Web Client ................................................................................. 16

1.7.3 Conguraon via Mobile Client .............................................................. 54

2 Operaon Guide ....................................................................................... 62

2.1 Operaons ...................................................................................................... 62

2.2 Arming ............................................................................................................. 62

2.3 Use the Keyfob ................................................................................................ 63

2.4 Use the Card .................................................................................................... 65

2.5 Use Mobile Client ............................................................................................ 66

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2.5.1 Add Peripheral to the Control Panel ....................................................... 66

2.5.2 Download and Login the Mobile Client .................................................. 67

2.5.3 Add Control Panel to the Mobile Client .................................................. 67

2.5.4 Add Card ................................................................................................. 69

2.5.5 Add Keyfob ............................................................................................. 70

2.5.6 Arm/Disarm the Zone ............................................................................. 71

2.5.7 Bypass Zone ............................................................................................ 71

2.5.8 Set Zone .................................................................................................. 72

2.5.9 Set Arming/Disarming Schedule ............................................................. 73

2.5.10 Check System Status (Zone Status/Communicaon Status) ................. 73

2.5.11 Check Alarm Nocaon ...................................................................... 74

2.5.12 Add a Camera to the Zone .................................................................... 75

2.6 Use the Client Soware .................................................................................. 76

2.6.1 Accessing the Operaon Page ................................................................ 76

2.6.2 Paron Operaon ................................................................................. 77

2.6.3 Zone Operang ....................................................................................... 78

2.7 Use the Web Client ......................................................................................... 78

2.7.1 Add/Edit/Delete Card ............................................................................. 79

2.7.2 Add/Edit/Delete Keyfob .......................................................................... 80

2.7.3 Add/Edit/Delete User ............................................................................. 81

2.7.4 Check Status ........................................................................................... 83

2.8 Disarming ........................................................................................................ 83

A. Trouble Shoong ..................................................................................... 85

A.1 Communicaon Fault ...................................................................................... 85

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A.1.1 IP Conict ............................................................................................... 85

A.1.2 Web Page is Not Accessible .................................................................... 85

A.1.3 Hik-Connect is Oine ............................................................................. 85

A.1.4 Network Camera Drops o Frequently .................................................. 85

A.1.5 Failed to Add Device on APP .................................................................. 86

A.1.6 Alarm Informaon is Not Reported to APP/4200/Alarm Center ............ 86

A.2 Mutual Exclusion of Funcons ........................................................................ 86

A.2.1 Unable to Enter Registraon Mode ........................................................ 86

A.2.2 Unable to Enter RF Signal Query Mode .................................................. 86

A.3 Zone Fault ....................................................................................................... 87

A.3.1 Zone is Oine ........................................................................................ 87

A.3.2 Zone Tamper-proof ................................................................................. 87

A.3.3 Zone Triggered/Fault .............................................................................. 87

A.4 Problems While Arming .................................................................................. 87

A.4.1 Failure in Arming (When the Arming Process is Not Started) ................ 87

A.5 Operaonal Failure ......................................................................................... 88

A.5.1 Failed to Enter the Test Mode ................................................................ 88

A.5.2 The Alarm Clearing Operaon on the Panel Does Not Produce the Alarm

Clearing Report ................................................................................................ 88

A.6 Mail Delivery Failure ....................................................................................... 88

A.6.1 Failed to Send Test Mail ......................................................................... 88

A.6.2 Failed to Send Mail during Use ............................................................... 88

A.6.3 Failed to Send Mails to Gmail ................................................................. 89

A.6.4 Failed to Send Mails to QQ or Foxmail ................................................... 89

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A.6.5 Failed to Send Mails to Yahoo ................................................................ 89

A.6.6 Mail Conguraon ................................................................................. 90

B. Input Types .............................................................................................. 91

C. Output Types ........................................................................................... 94

D. Event Types ............................................................................................. 95

E. Access Levels ........................................................................................... 96

F. SIA and CID Code ..................................................................................... 98

AX Security Control Panel User Manual

viii

1 Installaon and Conguraon

1.1 Overview

1.1.1 System Descripon

AX wireless security control panel, containing 32 wireless zones, supports Wi-Fi,

TCP/IP, and 3G/4G communicaon methods. It also supports ISAPI, Hik-Connect,

DC09, and NAL2300, which is applicable to the scenarios of market, store, house,

factory, warehouse, oce, etc.

•TCP/IP, Wi-Fi, and 3G/4G network

•Connects up to 32 wireless zones, 32 wireless outputs, 8 wireless keyfobs, 4

relays, 2 repeaters, and 2 sirens

•Supports up to 13 network users, including 1 installer, 1 administrator, 1

manufacturer, and 10 normal users

•Supports doorbell funcon: The detector rings like a doorbell when it is triggered

in disarming status

•Voice prompt

•Wi-Fi sengs in AP mode

•Conguraon via Web client or mobile client

•Pushes alarm nocaon via messages or phone calls

Note

Only device containing 3G/4G communicaon method supports this funcon

•Views live videos and sends emails of alarm linked videos via mobile client

•Uploads reports to alarm center

•Long distance two-way communicaon with AES-128 encrypon

•Supports LED indicator to indicates system status

•4520 mAh lithium backup baery, supports up to 12 h power supply

•SIA-Contact ID protocol compable

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Note

To compliant the EN requirement, the system will only record the same log and

CID report 3 mes connuously.

1.1.2 Specicaon

DS-PW32-H(R)(S)(G)

Wireless Device

Connecon

Alarm Input 32

Alarm Output 32

Siren 2

Keyfob 8

Paron 1

Interacon Audio Output 1, 1.5W

RF RF Frequency 433/868MHz (depends on

the model)

RF Modulaon 2GFSK

RF Distance 800m (Open Area)

Wired Network Ethernet 10M/100M Self-adapve

Cellular Network GPRS, 3/4G Supports reporng push-

nocaon to ARC &

Cloud, text nocaon via

SMS, and audio

nocaon via phone call

Wi-Fi Standard 802.11b/g/n

Encrypon Supported

Channel 2.4 G

Applicaon & Protocol Applicaon iVMS-4200, and mobile

APP

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DS-PW32-H(R)(S)(G)

Protocol SIA - Contact ID

User IC Card 12

User 13 (1 installer, 1

administrator, 1

manufacturer, and 10

general users)

Power Supply Type A

Model Mains powered AC/DC

adaptor Shenzhen Honor

Electronic Co Ltd

ADS-12B-06 05010E Input

100-240V 50/60Hz Max

0.3A Output 5V DC 2.0A

Centre posive

Low voltage message 3.55V

Output No outputs

Current when on baery 300mA

Baery Type Rechargeable Lithium-ion

polymer baery Model:

765965 Nominal Voltage:

3.8V Capacity: 4520mAh

17.176Wh 24 hours to

recharge to 80%

Service No user serviceable parts inside

Others Power 5 VDC，10 W

Consumpon (without

HDD)

< 5.6 W

Operaon Temperature –10 °C to 55 °C

Operaon Humidity 10% to 90%

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DS-PW32-H(R)(S)(G)

Shell Material PC+ABS

Dimension(WxHxD) 155 × 155 × 35mm

Weight 420 grams including

baery

Baery Power Supply 12 H

Note

Privacy Protocol

Ehome5.0: a privacy internet protocol that is used for accessing the third-party

plaorm, which supports alarm report uploading, security control panel

management, and short video uploading.

Note

Standard DC09 Protocol

•ADM-CID: The data presenng method of DC09 is CID, which is not encrypted

and only for uploading alarm report.

•*ADC-CID: The data presenng method of DC09 is CID, which is encrypted and

only for uploading alarm report.

•SIA-DCS: The data presenng method of DC09 is DCS (also called SIA protocol),

which is not encrypted and only for uploading alarm report.

•*SIA-DCS: The data presenng method of DC09 is DCS (also called SIA protocol),

which is encrypted and only for uploading alarm report.

1.2 System Descripon

AX wireless security control panel, containing 32 wireless zones, supports Wi-Fi,

TCP/IP, and 3G/4G communicaon methods. It also supports ISAPI, Hik-Connect,

DC09, and NAL2300, which is applicable to the scenarios of market, store, house,

factory, warehouse, oce, etc.

•TCP/IP, Wi-Fi, and 3G/4G network

•Connects up to 32 wireless zones, 32 wireless outputs, 8 wireless keyfobs, 4

relays, 2 repeaters, and 2 sirens

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•Supports up to 13 network users, including 1 installer, 1 administrator, 1

manufacturer, and 10 normal users

•Supports doorbell funcon: The detector rings like a doorbell when it is triggered

in disarming status

•Voice prompt

•Wi-Fi sengs in AP mode

•Conguraon via Web client or mobile client

•Pushes alarm nocaon via messages or phone calls

Note

Only device containing 3G/4G communicaon method supports this funcon

•Views live videos and sends emails of alarm linked videos via mobile client

•Uploads reports to alarm center

•Long distance two-way communicaon with AES-128 encrypon

•Supports LED indicator to indicates system status

•4520 mAh lithium backup baery, supports up to 12 h power supply

•SIA-Contact ID protocol compable

Note

To compliant the EN requirement, the system will only record the same log and

CID report 3 mes connuously.

1.3 Appearance

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Front Panel

Figure 1-1 Front Panel

Table 1-1 Front Panel Descripon

No. Indicator Name Descripon

1 AC Power Solid Green: Power on

O: Power o

2 Fault Solid Orange: System disarmed

O: System armed

Note

You can set to indicate fault when arming * in the

web client.

*Not compliant the EN requirement.

3 Link Solid Green: The panel is bound to Hik-connect

account

O: The panel is not bound to Hik-connect account

4 Arm/Disarm Solid Blue for 5 s: Armed

Note

You can set the arming indicator connuously on*

when armed in the web client.

*Not compliant the EN requirement.

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No. Indicator Name Descripon

O: Disarmed

5 Alarm Flashing Red: Alarm Occurred

Solid Red: Device Tampered

O: No Alarm

Component and Interface

Remove the rear cover, and some of the components and interfaces are on

the rear panel.

Figure 1-2 Component and Interface

Table 1-2 Rear Panel Descripon

Number Descripon

6 SIM Card Slot

Note

The funcon of GPRS or 3G/4G (implemented with built-in SIM card

slot) varies depends on the model of the device.

7 TAMPER

8 Reset Buon

9 AP&STA Switch

10 Baery Connector

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Number Descripon

11 Network Interface

12 Power Interface

Funcon Buon

The funcon buon is on the side of the control panel.

Figure 1-3 Funcon Buon

Use the funcon buon to add wireless devices and check the RF signal.

1.4 Connecon

You can connect peripheral device to the control panel loccally, via client soware,

web client, or mobile clien.

Note

Check the RF signal strentch before connecon and peripheral device

installaon.While the control panel is not in the conguraon mode, double press

the funcon buon, and trigger the wireless device (event alarm or tampering

alarm). you can view the RF signal strength indicaon on the peripheral device.

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Connect Locally

Note

Add card or keyfob via the web client before adding peripheral device for

clearing tampering alarm.

The distance between the control panel and wireless device should be less

than 50 cm.

While the control panel is not in the conguraon mode, press the funcon

buon on the side of the control panel once and trigger a peripheral device.

Connect via Client Soware

Add a control panel to the client soware.

In the client soware, click Device Management → Remote Conguraon

→ Wireless Device . Select a zone/relay/siren and enter the Sengs page.

Input the device serial No. for connecon.

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Note

for details, refer to the chapter of Conguraon-Congure via Web Client-

Alarm Sengs.

Connect via Web Client

In the web client, click Wireless Device . Select a zone/relay/siren and enter

the Sengs page. Input the device serial No. for connecon.

Note

for details, refer to the chapter of Conguraon-Congure via Web Client-

Alarm Sengs.

Connect via Mobile Client

Add a control panel to the mobile client.

On the control panel sengs page, Click +, scan the QR code on the wireless

device or enter the serial No. of the device.

Note

for details, refer to the chapter ofConguraon-Conguraon via Mobile

Client-Add Peripheral to the Control Panel.

1.5 Installaon

Steps

1. Loosen the screw on the rear cover. Slide down the rear cover and remove it

from the control panel.

Figure 1-4 Remove the Rear Cover

2. Insert a SIM card into the SIM card slot.

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Figure 1-5 Insert SIM Card

3. Connect the baery to the control panel.

Figure 1-6 Connect the Baery

4. Connect the power adapter to the control panel and a power outlet. The power

indicator turns green aer about 30 s, which means that the device is powered

on.

Note

The condion of no SIM card, no baery, AC power o, or network disconnected,

will cause Control Panel Fault.

Figure 1-7 Power On

5. Connect the Ethernet cable to an internet outlet. While the device is added to a

Hik-Connect account, the Link indicator turns green.

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