Aastra 470 System Manual

Aastra Business Communication

Solution

System functions and features as of R3.0

System Manual

Platforms supported:

Aastra 415

Aastra 430

Aastra 470

This document describes the system functions and fea-

tures of communication servers of the Aastra 400 series.

It is intended for planners, installers and system manag-

ers of Aastra 400 communication systems.

syd-0367_en / 1.3 – R3.0 – © 03.2013

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System functions and features as of R3.0

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1 Product and Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

1. 1 Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

1. 2 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

1. 3 Data Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

1. 4 About this System Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

1. 5 About Aastra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

2 System interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2. 1 Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

2. 1. 1 Basic Access Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

2. 1. 1. 1 Basic rate interface BRI-T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

2. 1. 1. 2 BRI-S basic rate interface external. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

2. 1. 1. 3 Point-to-Point and Point-to-Multipoint Connections . . . . . . . . . . . . . .23

2. 1. 2 Primary rate interface PRI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

2. 1. 2. 1 Clock synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

2. 1. 2. 2 Digital down-circuit connection with QSIG . . . . . . . . . . . . . . . . . . . . . . .28

2. 1. 2. 3 Direct Dialling Out (DDO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

2. 1. 3 SIP access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

2. 1. 4 Analogue Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

2. 1. 4. 1 Analogue down-circuit connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

2. 1. 4. 2 Attenuation on analogue network interfaces . . . . . . . . . . . . . . . . . . . . .38

2. 2 Terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

2. 2. 1 Digital user-network interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

2. 2. 1. 1 Terminal interface BRI-S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

2. 2. 1. 2 DSI terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

2. 2. 1. 3 IP terminal interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

2. 2. 2 Analogue terminal interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

2. 3 Special Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

2. 3. 1 Ethernet interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

2. 3. 2 Interface for door intercom system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

2. 3. 3 Interface for general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

3 Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

3. 1 Numbering Plan Identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

3. 2 The System's Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

3. 2. 1 Categories in the Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

3. 2. 2 Exchange Access Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

3. 2. 3 Category for abbreviated dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Content

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3. 2. 4 Category for emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

3. 2. 5 Category for internal users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3. 2. 5. 1 Internal users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

3. 2. 5. 2 Mobile phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3. 2. 5. 3 Aastra Mobile Client (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3. 2. 5. 4 Virtual terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

3. 2. 6 PISN users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

3. 2. 7 Separate Regional Prefix Category . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

3. 2. 8 Shared Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

3. 2. 9 PISN with different Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

4 Identification elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

4. 1 Internal and External Ringing Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

4. 2 Displaying Numbers (CLIP) and Names (CNIP). . . . . . . . . . . . . . . . . . . . 76

4. 2. 1 Displaying the CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

4. 3 CLIP with Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4. 3. 1 Analysing and Editing the CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

4. 3. 2 Presentation of the CLIP on the Terminal . . . . . . . . . . . . . . . . . . . . . . . . 80

4. 3. 3 Replicating the Name Display in the Communication Server. . . . . . 81

4. 3. 4 Flow charts for name identification (CNIP) . . . . . . . . . . . . . . . . . . . . . . . 82

4. 4 CLIP with Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

4. 4. 1 Creating the CLIP in the communication server . . . . . . . . . . . . . . . . . . 84

4. 4. 2 Entering a fixed CLIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4. 4. 3 Suppressing CLIP / COLP (CLIR / COLR). . . . . . . . . . . . . . . . . . . . . . . . . . . 85

4. 4. 4 CLIP flowcharts for Outgoing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

4. 4. 5 CLIP Display with a Virtual Network PISN User. . . . . . . . . . . . . . . . . . . . 88

4. 5 Display for Call Forwarding Unconditional . . . . . . . . . . . . . . . . . . . . . . . 88

4. 5. 1 Information displayed to the called user . . . . . . . . . . . . . . . . . . . . . . . . . 88

4. 5. 1. 1 Outgoing call with local call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 89

4. 5. 1. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

4. 5. 1. 3 Incoming call that is already redirected . . . . . . . . . . . . . . . . . . . . . . . . . . 90

4. 5. 2 Information displayed to the calling user . . . . . . . . . . . . . . . . . . . . . . . . 90

4. 5. 2. 1 Incoming call with local call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . 90

4. 5. 2. 2 Incoming call with CDE overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

4. 5. 2. 3 Outgoing call with non-local redirection . . . . . . . . . . . . . . . . . . . . . . . . . 91

4. 6 CLIP / COLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

4. 6. 1 User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

4. 6. 2 PISN users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4. 6. 3 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

4. 6. 4 CLIP/CLIR settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. 6. 5 Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

4. 7 Examples of CLIP Displays in the PISN. . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

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4. 7. 1 PISN-Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

4. 7. 2 Outgoing Calls to the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . 101

4. 7. 3 Incoming calls from the public network . . . . . . . . . . . . . . . . . . . . . . . . 104

4. 7. 4 CLIP format for transit connections in networks. . . . . . . . . . . . . . . . . 107

4. 8 CLIP on analogue exchange accesses. . . . . . . . . . . . . . . . . . . . . . . . . . . 108

5 Routing elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

5. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

5. 2 Trunk groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

5. 2. 1 Trunk Groups of Network Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

5. 2. 2 Routing Functions of the Trunk Group for Incoming Calls . . . . . . . 117

5. 2. 3 Trunk Group Identification Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . 117

5. 2. 4 Other Trunk Group Functions and Settings . . . . . . . . . . . . . . . . . . . . . 117

5. 3 Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

5. 3. 1 The Route’s Routing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

5. 3. 2 Routing an Outgoing Call to a Trunk Group. . . . . . . . . . . . . . . . . . . . . 121

5. 3. 3 Other Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . 122

5. 4 Direct Dialling Plan (DDI plan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

5. 5 Call Distribution Element (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

5. 5. 1 Call destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

5. 5. 2 Routing Functions for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 135

5. 5. 3 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 135

5. 5. 4 Other Functions and Settings of the CDE . . . . . . . . . . . . . . . . . . . . . . . 136

5. 6 Switch Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

5. 7 User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

5. 7. 1 Ordinary user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

5. 7. 1. 1 Elements of a User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

5. 7. 1. 2 Call distribution in the member group. . . . . . . . . . . . . . . . . . . . . . . . . . 144

5. 7. 2 Large user groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

5. 7. 3 User Groups for Voice Mail and Other Applications . . . . . . . . . . . . . 150

5. 7. 3. 1 User Groups 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

5. 7. 3. 2 User group 14, 15 and 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

5. 7. 3. 3 User groups 30 - 99 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

5. 7. 3. 4 Application example for a user group . . . . . . . . . . . . . . . . . . . . . . . . . . 152

5. 8 User Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

5. 8. 1 Routing Functions for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 154

5. 8. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 154

5. 9 Operator console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

5. 9. 1 Routing Functions for Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 156

5. 9. 2 Routing Functions for Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 158

5. 9. 3 Two-company system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

5. 9. 4 Capolinea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

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5. 10 General bell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

5. 11 Key telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

5. 11. 1 Using Terminals as Key Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

5. 11. 2 KT lines and Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

5. 11. 3 Incoming Calls via a KT Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

5. 11. 4 Outgoing Calls via a KT Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

5. 11. 4. 1 Application Examples for Key Telephones . . . . . . . . . . . . . . . . . . . . . . 169

5. 11. 4. 2 Destination KT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

5. 12 Queue with announcement (Number in Queue) . . . . . . . . . . . . . . . . 172

5. 13 ACD Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

6 Call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

6. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

6. 2 Internal traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

6. 2. 1 Internal Destinations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

6. 2. 2 Dialling internal destinations via external call numbers. . . . . . . . . . 179

6. 2. 3 Internal Digit Barring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

6. 2. 4 Internal ringing duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

6. 3 Incoming Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

6. 3. 1 Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

6. 3. 1. 1 Call from the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

6. 3. 1. 2 Call from the Private Leased-Line Network . . . . . . . . . . . . . . . . . . . . . . 187

6. 3. 1. 3 Personal call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

6. 3. 2 Call Forwarding Unconditional if no answer. . . . . . . . . . . . . . . . . . . . . 190

6. 3. 2. 1 CDE Alternative Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

6. 3. 2. 2 Default forwarding per user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

6. 3. 3 Response if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

6. 3. 3. 1 Response if the call destination is busy . . . . . . . . . . . . . . . . . . . . . . . . . 193

6. 3. 3. 2 Forwarding a call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

6. 3. 3. 3 Not Forwarding a Call if busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

6. 3. 3. 4 Release Destination if Incoming Dialling is Incomplete . . . . . . . . . . 199

6. 3. 4 Response if unobtainable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

6. 3. 5 Emergency Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

6. 3. 5. 1 Routing if the Call Destination is busy . . . . . . . . . . . . . . . . . . . . . . . . . . 202

6. 3. 5. 2 Release Destination if Dialling is Incomplete . . . . . . . . . . . . . . . . . . . . 203

6. 4 Automatic reject of collect calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

6. 5 Outgoing traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

6. 5. 1 Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

6. 5. 2 Digit barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

6. 5. 3 Call to the Public Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

6. 5. 3. 1 Routing the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

6. 5. 3. 2 Call to the public Network via a Key Telephone . . . . . . . . . . . . . . . . . 215

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6. 5. 3. 3 Call to the public Network via an operator console. . . . . . . . . . . . . . 216

6. 5. 3. 4 Call to the public network via SIP network interfaces. . . . . . . . . . . . 216

6. 5. 3. 5 Call to a virtual Network PISN User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

6. 5. 3. 6 Exchange access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

6. 5. 3. 7 Priority exchange allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

6. 5. 4 Call to the private Leased-Line Network . . . . . . . . . . . . . . . . . . . . . . . . 220

6. 5. 5 Call to a DSS1 Terminal equipment on the S Bus (DDO) . . . . . . . . . 221

6. 6 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

6. 6. 1 Direct or indirect Selection of the Network Provider. . . . . . . . . . . . . 222

6. 6. 2 LCR function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

6. 6. 3 Allocating the Internal Routing Table (LCR Table) . . . . . . . . . . . . . . . 227

6. 6. 4 Selecting the Network Provider (Routing Tables). . . . . . . . . . . . . . . . 230

6. 6. 4. 1 Time zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

6. 6. 4. 2 Alternative Routing (Fallback Routing) . . . . . . . . . . . . . . . . . . . . . . . . . 232

6. 6. 4. 3 Restricted scope of performance by a Network Provider . . . . . . . . 232

6. 6. 5 Conversion and Routing (Network Provider Table) . . . . . . . . . . . . . . 233

6. 6. 6 Bypassing LCR manually (Forced Routing) . . . . . . . . . . . . . . . . . . . . . . 236

6. 6. 7 LCR with Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

6. 6. 8 LCR in the private Leased-line Network . . . . . . . . . . . . . . . . . . . . . . . . . 237

6. 6. 9 Call logging and Data Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

6. 6. 10 Examples of LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

6. 6. 11 Higher-Level LCR Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

6. 7 Exchange-to-Exchange Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

6. 7. 1 Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

6. 7. 1. 1 Setting up Exchange-to-Exchange Connections . . . . . . . . . . . . . . . . 242

6. 7. 1. 2 Clearing down Exchange-to-Exchange Connections . . . . . . . . . . . . 243

6. 7. 1. 3 Possible Exchange-to-Exchange Connections. . . . . . . . . . . . . . . . . . . 246

6. 7. 2 Transferring Call Forwarding Unconditional to the Exchange. . . . 249

6. 7. 3 Three-Party Connections in the Exchange . . . . . . . . . . . . . . . . . . . . . . 252

6. 8 Transit Routing in the Private Leased-Line Network . . . . . . . . . . . . . 256

6. 8. 1 From the Public Network to the Private Leased-Line Network . . . 257

6. 8. 2 From the private leased-line network into the public network . . . 261

6. 8. 3 From the private leased-line network into the private leased-

line network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

6. 9 Testing overflow routing in the PISN . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

6. 9. 1 Overflow routing within the private leased-line network . . . . . . . . 266

6. 9. 2 Overflow routing via the public network . . . . . . . . . . . . . . . . . . . . . . . 267

6. 10 Break-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

7 Data service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

7. 1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

7. 2 Data-service connections and destination tables. . . . . . . . . . . . . . . . 276

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7. 3 Routing in the private leased-line network . . . . . . . . . . . . . . . . . . . . . . 280

7. 4 User-to-user signalling (UUS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

7. 5 Fax service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

8 Call logging (CL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

8. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

8. 2 Individual charge counting or ICC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

8. 2. 1 Cumulative counter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

8. 2. 2 Surcharge calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

8. 2. 3 ICC reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

8. 3 Call logging for outgoing calls (OCL). . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

8. 3. 1 General OCL settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

8. 3. 2 Surcharge calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

8. 3. 3 Data protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

8. 3. 4 Cost centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

8. 3. 5 Charge management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

8. 3. 6 Virtual charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

8. 4 Call logging for incoming calls (ICL). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

8. 5 Call data output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

8. 5. 1 Output types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

8. 6 Printer faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

8. 7 Output formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

8. 7. 1 Structure of the PC5 output format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

8. 7. 2 Data fields of the PC format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

8. 7. 2. 1 Explanation of the data fields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

8. 7. 3 Examples of the PC5 output on a stand-alone communication

server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

8. 7. 3. 1 Outgoing calls to the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

8. 7. 3. 2 Incoming calls from the public network. . . . . . . . . . . . . . . . . . . . . . . . . 324

8. 7. 4 Examples of PC5 output in a PISN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

8. 7. 5 Protocol format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

8. 7. 6 Individual receipt format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

8. 7. 7 Output formats PC1 to PC4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

8. 7. 7. 1 PC1 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

8. 7. 7. 2 PC2 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

8. 7. 7. 3 PC3 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

8. 7. 7. 4 PC4 format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

9 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

9. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

9. 1. 1 Description categories and terminology . . . . . . . . . . . . . . . . . . . . . . . . 349

9. 1. 2 Information about the system phones . . . . . . . . . . . . . . . . . . . . . . . . . . 350

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9. 1. 3 Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

9. 2 Network services, authorizations and operation . . . . . . . . . . . . . . . . 352

9. 2. 1 ISDN services supported by the system. . . . . . . . . . . . . . . . . . . . . . . . . 352

9. 2. 1. 1 External services and internal features. . . . . . . . . . . . . . . . . . . . . . . . . . 352

9. 2. 1. 2 ISDN supplementary services supported . . . . . . . . . . . . . . . . . . . . . . . 354

9. 2. 2 Notifications supported by the system . . . . . . . . . . . . . . . . . . . . . . . . . 356

9. 2. 3 SIP-RFC supported by Aastra 400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

9. 2. 4 Features in the private network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

9. 2. 4. 1 Networking with QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

9. 2. 4. 2 Virtual Networking in the ISDN Network . . . . . . . . . . . . . . . . . . . . . . . . 358

9. 2. 5 Features in the up-circuit communication server. . . . . . . . . . . . . . . . 359

9. 2. 6 Features operated via QSIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

9. 2. 6. 1 User-unrelated features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

9. 2. 6. 2 User-related features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

9. 2. 7 User-related authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

9. 2. 8 Exchange access authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

9. 2. 9 Operating the features on the terminal . . . . . . . . . . . . . . . . . . . . . . . . . 362

9. 2. 9. 1 Feature activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

9. 2. 9. 2 Configurable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

9. 2. 10 Languages supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

9. 3 One Number user concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

9. 4 Call Forwarding Unconditional functions . . . . . . . . . . . . . . . . . . . . . . . 370

9. 4. 1 Call Forwarding Unconditional (CFU) . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

9. 4. 1. 1 Call Forwarding Unconditional to exchange . . . . . . . . . . . . . . . . . . . . 373

9. 4. 1. 2 "Wait for connection" setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

9. 4. 1. 3 Examples of Call Forwarding Unconditional . . . . . . . . . . . . . . . . . . . . 375

9. 4. 2 Follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

9. 4. 3 Call Forwarding on No Reply (CFNR). . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

9. 4. 4 Deflecting a call during the ringing phase (CD) . . . . . . . . . . . . . . . . . 381

9. 4. 5 Reject call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

9. 4. 6 Twin Mode / Twin Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

9. 4. 7 Do not disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

9. 4. 8 Substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

9. 4. 9 DECT Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

9. 4. 9. 1 DECT Follow Me in a Network with 2, 3 or 4 Systems . . . . . . . . . . . . 390

9. 4. 10 Organising absences on the workstation . . . . . . . . . . . . . . . . . . . . . . . 392

9. 5 Connections involving several users. . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

9. 5. 1 Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

9. 5. 2 Hold (enquiry call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

9. 5. 3 Enquiry call with return to initial call. . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

9. 5. 4 Brokering (switching back and forth between two calls). . . . . . . . . 402

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9. 5. 5 Three-party conference from an enquiry call . . . . . . . . . . . . . . . . . . . . 404

9. 5. 6 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

9. 5. 7 Call transfer (switching) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

9. 5. 7. 1 Call transfer with prior notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

9. 5. 7. 2 Call transfer without prior notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

9. 5. 7. 3 Call transfer if busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

9. 5. 8 Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

9. 5. 9 Call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

9. 6 Added features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

9. 6. 1 Voice mail system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

9. 6. 1. 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

9. 6. 1. 2 Voice memory capacity and voice channels . . . . . . . . . . . . . . . . . . . . . 418

9. 6. 1. 3 Operation of the voice mail functions. . . . . . . . . . . . . . . . . . . . . . . . . . . 419

9. 6. 1. 4 Recording greetings with the PC and uploading them onto the

communication system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

9. 6. 1. 5 Audio guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

9. 6. 1. 6 Auto-Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

9. 6. 1. 7 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

9. 6. 1. 8 Access concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

9. 6. 1. 9 System configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

9. 6. 1. 10 Functions in prefix dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

9. 6. 1. 11 Suffix dialling functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

9. 6. 2 Dialling by name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

9. 6. 3 End-of-selection signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

9. 6. 4 Call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

9. 6. 5 Intrusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

9. 6. 6 Silent intrusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

9. 6. 7 Announcement to one or more users . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

9. 6. 8 Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

9. 6. 9 Charge recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

9. 6. 10 Picking up a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450

9. 6. 11 Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452

9. 6. 12 Sending and reading text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

9. 6. 13 Message function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

9. 6. 14 Leave message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

9. 6. 15 Standard texts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

9. 6. 16 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

9. 6. 16. 1 Local call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

9. 6. 16. 2 Central call parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

9. 6. 16. 3 Call parking function of the key telephone. . . . . . . . . . . . . . . . . . . . . . 465

9. 6. 16. 4 Call parking function on the operator console . . . . . . . . . . . . . . . . . . 466

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9. 6. 17 Callback if user busy / free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

9. 6. 17. 1 Callback if user busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

9. 6. 17. 2 Callback to free user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468

9. 6. 17. 3 Wait until free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

9. 6. 18 Team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

9. 6. 19 Locking and unlocking terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

9. 6. 19. 1 Locking / unlocking terminals (telephone lock) . . . . . . . . . . . . . . . . . 474

9. 6. 19. 2 Unlocking the terminal for each call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

9. 6. 20 Making calls with your own settings on a third-party phone. . . . . 477

9. 6. 21 Private calls with PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

9. 6. 22 Appointment reminder call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

9. 6. 23 Acceptance of a call or data connection:. . . . . . . . . . . . . . . . . . . . . . . . 482

9. 6. 23. 1 Preliminaries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

9. 6. 23. 2 Accepting the connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

9. 6. 24 Take (taking a call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484

9. 6. 25 Fast take (pick up a call or a call connection) . . . . . . . . . . . . . . . . . . . . 486

9. 6. 26 Room monitoring (Baby surveillance) . . . . . . . . . . . . . . . . . . . . . . . . . . 488

9. 6. 26. 1 Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

9. 6. 26. 2 Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

9. 6. 26. 3 Active room monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

9. 6. 26. 4 Passive room monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

9. 6. 27 Conversation recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492

9. 7 Special features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

9. 7. 1 Coded ringing on general bell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496

9. 7. 1. 1 Answer general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

9. 7. 1. 2 General bell on analogue terminal interface FXS . . . . . . . . . . . . . . . . 499

9. 7. 2 Announcement service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500

9. 7. 3 Queue with announcement (Number in Queue) . . . . . . . . . . . . . . . . 507

9. 7. 4 Clear configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

9. 7. 5 LCR Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

9. 7. 6 Emergency numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

9. 7. 7 Suppression of the call number display. . . . . . . . . . . . . . . . . . . . . . . . . 514

9. 7. 8 Recording malicious calls (MCID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

9. 7. 9 User group: Logging in and logging out . . . . . . . . . . . . . . . . . . . . . . . . 518

9. 7. 10 Home alone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

9. 7. 11 Switching switch groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

9. 7. 12 Switch control outputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 524

9. 7. 13 Door function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

9. 7. 13. 1 Door bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

9. 7. 13. 2 Open door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

9. 7. 13. 3 Dial door intercom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

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9. 7. 14 System time and system date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

9. 7. 15 Free seating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532

9. 8 Remote control features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

9. 8. 1 Remote controlling features from within the system . . . . . . . . . . . . 536

9. 8. 2 Remote controlling features from outside the system . . . . . . . . . . . 537

9. 8. 3 Time-controlled functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540

9. 9 Hospitality/Hotel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

9. 9. 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

9. 9. 2 Configuration and operating concept . . . . . . . . . . . . . . . . . . . . . . . . . . 544

9. 9. 3 Network printer and Aastra 400 Print Spooler . . . . . . . . . . . . . . . . . . . 546

9. 9. 4 Function codes in prefix dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546

9. 9. 5 System configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

9. 9. 6 Setting up phone booths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

9. 10 Message and Alarm Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

9. 10. 1 Internal messaging system for system phones . . . . . . . . . . . . . . . . . . 557

9. 10. 2 Expanded messaging system with 9d-DECT phones. . . . . . . . . . . . . 557

9. 10. 3 External messaging and alarm systems . . . . . . . . . . . . . . . . . . . . . . . . . 558

9. 10. 3. 1 Message handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

9. 10. 3. 2 Alarm handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

9. 10. 3. 3 Alarm trigger with ATAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

9. 10. 3. 4 Alarm trigger with ATAS/ATASpro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562

9. 10. 3. 5 Functions with Aastra Alarm Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

9. 10. 3. 6 Interface descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

10 Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

11 Limited Warranty (Australia only) . . . . . . . . . . . . . . . . . . . . . . . . . 587

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Product and Safety Information

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1 Product and Safety Information

Here you will find information relating to safety, data protection and legal

matters besides product and documentation information. Please read

through the product and safety information carefully.

1. 1 Product information

Purpose and function

Aastra 400 is an open, modular and comprehensive communication solution for

the business sector with several communication servers of different performance

and expansion capacity, an extensive telephone portfolio and a multitude of ex-

pansions. They include an application server for unified communications and mul-

timedia services, an FMC controller for mobile phone integration, an open interface

for application developers, and a multitude of expansion cards and modules.

The business communication solution with all its elements was designed to cover

the full spectrum of communication requirements of businesses and organizations

in a user and maintenance-friendly way. The individual products and parts are co-

ordinated and cannot be used for other purposes or replaced by outside products

or parts (except to connect up other authorized networks, applications and phones

to the interfaces certified for that purpose).

User groups

The phones, softphones and PC applications of the Aastra 400 communication so-

lution are particularly user friendly in design and can be used by all end users with-

out any specific product training.

The phones and PC applications for professional applications such as PC operator

consoles or call centre applications require training of the personnel.

Specialist knowledge of IT and telephony is assumed for the planning, installation,

configuration, commissioning and maintenance. Regular attendance at product

training courses is strongly recommended.

Product and Safety Information

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User information

Aastra 400 products are supplied complete with safety and product information,

quick user's guides and user's guides.

These and all other user documents such as system manuals are available for

download from the Aastra 400 DocFinder as individual documents or as a docu-

mentation set. Some user documents are accessible only via a partner login.

It is your responsibility as a specialist retailer to keep up to date with the scope of

functions, the proper use and the operation of the Aastra 400 communication solu-

tion and to inform and instruct your customers about all the user-related aspects of

the installed system:

• Please make sure you have all the user documents required to install, configure

and commission a Aastra 400 communication system and to operate it effi-

ciently and correctly.

• Make sure that the versions of the user documents comply with the software

level of the Aastra 400 products used and that you have the latest editions.

• Always read the user documents first before you install, configure and put a

Aastra 400 communication solution into operation.

• Ensure that all end users have access to the user's guides.

Conformity

Aastra Telecom Schweiz AG hereby declares that

• the Aastra 400 products conform to the basic requirements and other relevant

stipulations of Directive 1999/5/EC.

• all our products are manufactured in conformity with RoHS and WEEE (2002/95/

EC and 2002/96/EC).

The product-specific declarations of conformity can be found on the Aastra 400

DocFinder.

Downloading documents from the internet

Aastra 400 DocFinder: www.aastra.com/DocFinder

be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG.

Product and Safety Information

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Trademarks

Aastra® is a registered trademark of Aastra Technologies Limited.

All other trademarks, product names and logos are trademarks or registered trade-

marks of their respective proprietors.

Usage of third party software

Aastra 400 products comprise, or are partially based on, third-party software prod-

ucts. The licence information for these third-party products is listed in the user's

guide of the Aastra 400 product in question.

Exclusion of Liability

1)

All parts and components of the Aastra 400 communication solution are manufac-

tured in accordance with ISO 9001 quality guidelines. The relevant user information

has been compiled with the utmost care. The functions of the Aastra 400 products

have been tested and approved after comprehensive conformity tests. Nonethe-

less errors cannot be entirely excluded. The manufacturers shall not be liable for

any direct or indirect damage that may be caused by incorrect handling, improper

use, or any other faulty behaviour. Potential areas of particular risk are signalled in

the appropriate sections of the user information. Liability for loss of profit shall be

excluded in any case.

Environment

Aastra 400 products are delivered in recycled, chlorine-free corrugated cardboard

packaging. The parts are also wrapped inside a protective fleece made of polyeth-

ylene foam fleece or polyethylene film for added protection during shipping. The

packaging is to be disposed of in accordance with the guidelines stipulated under

current legislation.

Aastra 400 products contain plastics based on a pure ABS, sheet steel with

an aluminium-zinc or zinc finish, and epoxy resin-based PCBs. These mate-

rials are to be disposed of in accordance with the guidelines stipulated

under current legislation.

Aastra 400 products are disassembled exclusively using detachable screwed con-

nections.

1)

Not valid for Australia. For Australia, see "Limited Warranty (Australia only)", page 587.

Product and Safety Information

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1. 2 Safety Information

Reference to hazards

Hazard warnings are affixed whenever there is a risk that improper handling may

put people at risk or cause damage to the Aastra 400 product. Please take note of

these warnings and follow them at all times. Please also take note in particular of

hazard warnings contained in the user information.

Operating safety

Aastra 400 communication servers are operated on 230 VAC mains power. Commu-

nication servers and all their components (e .g. telephones) will not operate when

mains power fails. Interruptions in the power supply will cause the entire system to

restart. A UPS system has to be connected up-circuit to ensure an uninterruptible

power supply. Up to a specific performance limit a Aastra 470 communication

server can also be operated redundantly using an auxiliary power supply. For more

information please refer to your communication server's system manual.

When the communication server is started for the first time, all the configuration

data is reset. You are advised to backup your configuration data on a regular basis

as well as before and after any changes.

Installation and operating instructions

Before you begin with the installation of the Aastra 400 communication server:

• Check that the delivery is complete and undamaged. Notify your supplier imme-

diately of any defects; do not install or put into operation any components that

may be defective.

• Check that you have all the relevant user documents at your disposal.

• During the installation follow the installation instructions for your Aastra 400

product and observe to the letter the safety warnings they contain.

Any servicing, expansion or repair work is to be carried out only by technical per-

sonnel with the appropriate qualifications.

Product and Safety Information

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1. 3 Data Protection

Protection of user data

During operation the communication system records and stores user data (e.g. call

data, contacts, voice messages, etc.). Protect this data from unauthorised access by

using restrictive access control:

• For remote management use SRM (Secure IP Remote Management) or set up

the IP network in such a way that from the outside only authorised persons have

access to the IP addresses of the Aastra 400 products.

• Restrict the number of user accounts to the minimum necessary and assign to

the user accounts only those authorisation profiles that are actually required.

• Instruct system assistants to open the remote maintenance access to the com-

munication server only for the amount of time needed for access.

• Instruct users with access rights to change their passwords on a regular basis

and keep them under lock and key.

Protection against listening in and recording

The Aastra 400 communication solution comprises features which allow calls to be

monitored and recorded without the call parties noticing. Inform your customers

that these features can only be used in compliance with national data protection

provisions.

Unencrypted phone calls made in the IP network can be recorded and played back

by anyone with the right resources:

• Use encrypted voice transmission (Secure VoIP) whenever possible.

• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of

preference either the customer's own dedicated leased lines or with VPN en-

crypted connection paths.

Product and Safety Information

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1. 4 About this System Manual

This document describes the system functions and features of communication

servers of the Aastra 400 series. The expansion stages, system capacity, installation,

configuration, the operation and maintenance, the technical data, the DECT plan-

ning, and the possibilities for networking several systems into a private network

(PISN) or an Aastra Intelligent Net (AIN) are not part of this Manual. They are de-

scribed in separate documents.

The System Manual is available only in electronic form as a document in Acrobat

Reader format, and can be printed out. Navigation in PDF format is based on the

bookmarks, table of contents, cross references and index. All these navigation aids

are linked, i.e. a mouse click takes you directly to the corresponding places in the

Manual. We have also ensured that the page numbering in the PDF navigation cor-

responds to the page numbering of the Manual, making it much easier to jump to a

particular page.

Referenced menu entries and parameters appearing on terminal displays or in AMS

(Aastra Management Suite) are highlighted in italics and in colour for a clearer ori-

entation.

Document information

• Document number: syd-0367

• Document version: 1.3

• Valid as of: R3.0

• In PDF viewer, click on this link to download the latest version of this document:

https://pbxweb.aastra.com/doc_finder/DocFinder/syd-0367_en.pdf?get&DNR=syd-0367

Product and Safety Information

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General Considerations

Special symbols for additional information and document references.

Note

Failure to observe information identified in this way can lead to equip-

ment faults or malfunctions or affect the performance of the system.

Tip

Additional information on the handling or alternative operation of equip-

ment.

See also

Reference to other chapters within the document or to other documents.

Aastra Intelligent Net

Particularities that have to be observed in an AIN.

Safety Considerations

Special hazard alert messages with pictograms are used to signal areas of particular

risk to people or equipment.

Hazard

Failure to observe information identified in this way can put people and

hardware at risk through electrical shock or short-circuits respectively.

Warning

Failure to observe information identified in this way can cause a defect to

a module.

Warning

Failure to observe information identified in this way can lead to damage

caused by electrostatic discharge.

Product and Safety Information

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1. 5 About Aastra

Aastra Technologies Limited is one of the world's leading manufacturers of com-

munication systems. When developing products and solutions the prime objective

is always to optimise the communication processes of small, medium and large

companies and cut costs as a result.

Aspects of modern office communications such as mobility, future viability, secu-

rity and availability are as much an integral part of the development work as user

friendliness and product design. The offer covers the entire range of VoIP and SIP

solutions, including communication servers, gateways, system phones and proc-

ess-oriented software solutions.

With its pioneering innovations Aastra consistently promotes the convergence of

voice and data communications in its solutions. Aastra's clientele includes acknowl-

edged telephone and data network operators in North America, Europe and Africa

as well as Internet Service Providers and distributors of renown.

Aastra Technologies Limited, (TSX: “AAH”), is a leading company at the forefront of

the enterprise communication market. Headquartered in Concord, Ontario, Can-

ada, Aastra develops and delivers innovative communication products and appli-

cations for businesses. Aastra’s operations are truly global with more than 50 mil-

lion installed lines around the world and a direct and indirect presence in more

than 100 countries. The large portfolio offers multi-functional Call Manages for

small and medium-sized companies as well as highly scalable Call Managers for big

companies. Integrated mobility solutions, call centre solutions and a broad range

of telephones round off the portfolio. With a strong focus on open standards, Aas-

tra enables enterprises to communicate and collaborate more efficiently.

For additional information on Aastra, visit our website.

System interfaces

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2 System interfaces

This chapter features the different types of digital and analogue network and

terminal interfaces and points out a number of configuration particularities.

The chapter ends with special interfaces for door intercoms and general bells.

Tab. 1 System interfaces and channels

Term Explanation

B channel User information channel: Each connection occupies one user informa-

tion channel, e.g. 2 user information channels (connections) can be

occupied simultaneously using one basic access.

D channel Control and signalling channel: Channel for control and signalling as

well as for packet data transfer.

2B+D / 30B+D 2 2 B channels and 1 D channel / 30 B channels and 1 D channel

Ports Physical connection points on the communication server for network

interfaces and terminal interfaces

Network interfaces Network-side connection possibilities for the communication server

• Basic rate interface BRI-T Digital network interface 2B+D

• Basic access S external Digital network interface 2B+D:

A terminal interface S configured as EXTERN.

• Primary rate interface PRI Digital network interface 30B+D

1)

CAS (channel-associated signalling) is also used in some countries (e. g. Brazil).

• SIP access via the Ethernet inter-

face on the basic system

For connection to one or more SIP providers. An SIP access contains a

maximum of 30 channels.

• Analogue network interface

(FXO network interface)

An analogue network connection has 1 user information channel.

Terminal interfaces Terminal-side connection possibilities for the communication server

• ISDN terminal interface

(Terminal interface BRI-S)

Digital terminal interface 2B+D:

Connection for Euro ISDN terminals, Terminal Adapters and ISDN PC

cards.

• Digital user-network interfaces

(DSI terminal interface)

A maximum of 2 digital system phones or one DECT radio unit can be

operated on a proprietary DSI bus.

• IP terminal interface

(via Ethernet Interface)

Digital terminal interface for linking up IP system phones and SIP

phones (softphones and desk phones).

• Analogue terminal interfaces

(FXS terminal interface)

An analogue terminal connection has 1 user information channel.

Special interfaces Other connection possibilities for the communication server

• Ethernet interface on the basic sys-

tem

Central interface for connecting AMS, a CTI server, IP system phones, SIP

terminals, for the network-side connection to an SIP service provider, or

to implement an Aastra Intelligent Net.

• Door Intercom Systems Special interface for connecting door intercom systems

• General Bell Special interface for general bell

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