Motorola Moto E User manual

Available applications and services are subject to change at any time.

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TableofContents

Introduction 1

AbouttheUserGuide 1

DescriptionsintheUserGuide 1

Help 1

GetStarted 3

YourPhoneataGlance 3

InsertCards 4

SIMCards 4

RemovetheBand 4

InstallSIMandMemoryCards 5

ReplacetheBand 6

ChargeYourPhoneBattery 6

TurnYourPhoneOnandOff 7

TurnYourScreenOnandOff 7

ActivationandService 8

CompletetheSetupScreens 9

RetrieveDatafromYourOldPhone 11

BasicOperations 14

YourPhone’sLayout 14

AdjusttheSoundVolume 15

FindYourPhoneNumber 17

TouchscreenNavigation 17

AppList 17

Search 19

GoogleNow 19

VoiceSearchontheHomeScreen 20

VoiceCommands 21

MotoAssistandMotoDisplay 22

EnterText 23

TouchscreenKeyboard 23

TextEntrySettingsandDictionary 25

TipsforEditingText 25

VoiceTyping 26

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YourPhoneInterface 27

YourHomeScreen 27

StatusBar 28

StatusBarNotifications 29

PhoneApp 31

MakePhoneCalls 31

CallUsingthePhoneDialer 31

CallfromHistory 32

CallfromContacts 32

CallaNumberinaTextMessageorEmailMessage 33

CallfromFavorites 33

CallEmergencyNumbers 33

ReceivePhoneCalls 34

Voicemail 35

ActivateYourVoicemail 35

VoicemailNotification 36

VisualVoicemail 36

SetUpVisualVoicemail 36

RetrieveVoicemailsinVisualVoicemail 37

VisualVoicemailOptions 39

ChangeYourGreetingorPassword 40

PhoneCallOptions 40

In-callOptions 40

Makea3-WayCall 41

Contacts 41

GetStartedwithContacts 41

AddaContact 43

SaveaPhoneNumber 43

EditaContact 43

SyncorTransferContacts 44

CallorTextContacts 44

MakeorAddGroups 45

MessagingandInternet 46

GmailandGoogle 46

CreateaGoogleAccount 46

GmailAccounts 47

EditAccountSettings 50

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Email 50

AddanEmailAccount(POPorIMAP) 50

AddaCorporateSyncAccount 51

ComposeandSendEmail 52

VirtualPrivateNetworks(VPN) 52

PrepareYourPhoneforVPNConnection 52

AddaVPNConnection 52

ConnecttoorDisconnectfromaVPN 53

ShareYourPhone 53

TextandMultimediaMessaging 54

SendaTextMessage 55

SendaMultimediaMessage(MMS) 56

SaveandResumeaDraftMessage 56

NewMessagesNotification 56

MessageOptions 56

ChatUsingHangouts 57

DownloadAppsfromtheWeb 58

WirelessEmergencyAlerts 59

YourCloud 59

ChromeBrowser 59

CameraandVideo 63

TakePhotos 63

PhotoOptions 64

Edit,ShareorDeletePhotos 65

RecordVideos 65

CaptureYourScreen 66

ViewPhotosandVideos 66

EditYourGalleryPhotos 67

UsefulFeatures 69

Calendar 69

Clock 70

Calculator 71

GoogleDocs 71

Facebook 74

GooglePlayStore 74

FindandInstallanApp 75

CreateaGoogleWalletAccount 76

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RequestaRefundforaPaidApp 76

ManageorRemoveApps 76

GoogleMaps 77

GooglePlayMusic 79

GetMusic 80

TipsandTricks 81

WatchonGooglePlay 82

Google+ 82

GooglePlayGames 82

GooglePlayBooks 83

GooglePlayNewsstand 84

FMRadio 84

YouTube 85

UpdateYourPhone 85

UpdateYourProfile 85

Connectivity 87

Wi-Fi 87

TurnWi-FiOnorOff 87

Wi-FiSearchandConnect 88

Wi-FiModes 88

BluetoothConnections 88

TurnBluetoothOnorOff 89

ConnectNewDevices 89

ReconnectDevices 90

DisconnectDevices 90

RenamethePhone 90

RenameaPairedDevice 90

ConnectYourPhonetoYourComputer 90

Settings 92

WirelessandNetworkSettings 92

Wi-FiSettings 92

BluetoothSettings 93

DataUsage 93

AirplaneMode 95

DefaultSMSApp 95

VPNSettings 95

MobileNetworksSettings 95

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EmergencyBroadcasts 96

MotoSettings 96

DisplaySettings 96

SoundandNotificationSettings 98

Volume 98

AudioEffects 98

Volumeadjustments 98

Alsovibrateforcalls 99

Interruptions 99

Ringtones 99

Othersounds 99

AppNotifications 100

StorageSettings 100

SDCard 100

USBComputerConnection 101

USBStorage 101

BatterySettings 101

CheckBatteryUsage 101

BatterySaverSettings 102

TipstoMonitorandConserveBatteryPower 102

ChargingtheBattery 103

AppsSettings 103

UsersSettings 104

LocationSettings 104

SecurityandScreenLockSettings 105

SetUpScreenLock 106

EncryptYourPhone 109

SetUpSIMCardLock 109

MakePasswordsVisible 110

DeviceAdministration 110

UnknownSources 110

StorageType 110

TrustedCredentials 110

InstallCertificatesfromSDCard 110

ScreenPinning 111

AppswithUsageAccess 111

AccountSettings 111

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LanguageandInputSettings 112

LanguageSettings 112

KeyboardandInputMethodSettings 113

VoiceInput 115

VoiceSearch 115

Text-to-speechOutput 115

Mouse/Trackpad 115

MotorolaPrivacySettings 116

BackupandResetSettings 116

ResetYourPhone 116

MotorolaIDSettings 117

ActivateDeviceSettings 117

SystemUpdate 117

DateandTimeSettings 117

AccessibilitySettings 118

TalkBack 118

SwitchAccess 119

Braille 120

Captions 120

ZoomwithMagnificationGestures 121

LargeText 121

HighContrastText 121

PowerButtonEndsCall 121

Auto-rotateScreen 121

SpeakPasswords 122

AccessibilityShortcut 122

Text-To-SpeechOutput 122

Touch&HoldDelay 122

ColorInversion 123

ColorCorrection 123

SoundVolumeandVibrateSettings 123

DisplayBrightness 123

TouchscreenandKeys 123

Messaging 123

TTY 124

HearingAids 124

PrintingSettings 125

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AboutPhone 125

CopyrightInformation 126

ForAssistance 128

Troubleshooting 128

SprintAccountInformationandHelp 129

SprintAccountPasswords 129

ManageYourAccount 130

SprintSupportServices 131

MotorolaMobilityLLCGlobalLimitedWarranty 131

Safety,Regulatory&Legal 146

Index 158

Introduction 1

Introduction

YourMotoE™isbuilttokeepupwithyou.Ithasacrispdisplaythat’swater-resistant,thelatest

software,andabatterythatlastsallday.Youcanevencustomizeyourphonetomatchyourstyle

withMotorolaBandsandGripShells.

Note:MotorolaBandsandGripShellsaresoldseparately.Availabilityvariesbycountry.

Caution:Beforeusingyourphone,pleasereadthesafety,regulatoryandlegalinformationprovided

withyourproduct.

About the User Guide

Thefollowingtopicsdescribethebasicsofsetup,customizing,andusingyournewphone.

IntroductorytopicsexplaincommonoressentialfeaturesandtheSettingssectiongivesyoumorein

depthtopiccoverage.

Descriptions in the User Guide

Descriptionsinthisguidemayvarybasedonyourphone'ssetupatthetimeofpurchaseandother

settingsyoumayhaveselected.Unlessotherwisenoted,instructionsbeginfromthephone'shome

screen,whichisdisplayedbytapping locatedabovethebottomcenterofthephone.

Inthisuserguide,thephonemaybereferredtoeitheras"phone"ora"device."AmicroSD™or

microSD™cardisreferredtoasan"SDCard"ora"memorycard."

Note:Certainappsandfeaturesmaynotbeavailableinallcountries.

Help

Gethelpforyourphoneinafewdifferentways.

Asyouselectexploreyournewphone,manyfeaturesprovideinitialassistancetogetyoustarted.In

almosteveryGoogleapp,youcangethelp.

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Fromhome,tap >Help and Feedback.

n ViewtheGoogleHelpCentersonlineatwww.google.com/support.

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Fromhome,tapApps >Help forgeneralinstructionswithyourphone.

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Fromhome,tapMenu andcheckforanyhelpfiles.

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ForongoinghintstoenhanceyourphoneuseturnonMotoCare,fromhome,tapApps >

Settings >Motorola Privacy>Enhanced Device support.Youreceivenotificationson

howtoimproveappsuse,batterycharging,andmore.

Introduction 2

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Forhelpcustomizingyourphonefeatures,fromhome,tapApps >Moto .

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ForonlineSprintassistance,fromhome,tapApps >SprintZone .

Startfindingyourwayaround:

n Tap:Selectaniconoroption.

n Touch and hold:Openoptionsforitemsinlistsorcopyingashortcuticonfromtheappsscreen

tothehomescreen.

n Swipe:Scrollthroughlistsorbetweenscreens.

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Back:TapBack togotothepreviousscreen.

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Home:TapHome toreturntothehomescreen.

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Overview:TapOverview toseeyourrecentapps,andtapanapptoreopenit.Toremovean

appfromthelist,swipeitleftorright.Toscrollthelist,swipeupordown.

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Close keyboard:Tocloseatouchscreenkeyboard,tap .

Note:Formoreactions,seeTouchscreenNavigation.

Tip:Duringacall,youcanleavethecallscreenandsearchorlookatotherscreensandsettings.To

returntothecallscreen,tapHome >Phone >Return to call in Progress.

Get Started 3

Get Started

ThefollowingtopicsgiveyoualltheinformationyouneedtosetupyourMotoE™andSprintservice

thefirsttime.

Your Phone at a Glance

Thefollowingillustrationoutlinesyourphone’sprimaryexternalfeaturesandkeys.

Note:Yourphonemaylookalittledifferent.

Important:ThisproductmeetstheapplicablenationalorinternationalRFexposureguidance(SAR

guideline)whenusednormallyagainstyourheador,whenwornorcarried,atadistanceof1.5cm

fromthebody.TheSARguidelineincludesaconsiderablesafetymargindesignedtoassurethe

safetyofallpersons,regardlessofageandhealth.

Caution:Beforeusingyourphone,pleasereadthesafety,regulatoryandlegalinformationprovided

withyourproduct.

Get Started 4

Insert Cards

Yourphone'sSIMcardmayalreadybeinstalled.IfyouhaveanoptionalmicroSDcardinsertit

beforeturningonyourphone.

SIM Cards

TheSIMcardisanICcardcontainingphonenumbersandothercustomerinformation.

About the SIM Card

KeepthefollowinginmindwhenhandlingaSIMcard.Customerisresponsibleforanydamage

causedbyinsertingSIMCardinanother-brandICcardreader,etc.Thecompanyisnotresponsible

insuchcase.

n AlwayskeeptheSIMcardclean.Ifnecessarywipeitcleanwithadry,softcloth.

n AvoidapplyinglabelsasthismaydamageSIMCard.

n SeeinstructionsincludedwithSIMCardforhandling.

n SIMCardsarethepropertyofthecompanyandarereplaceable(atcost)incaseof

loss/damage.

n ReturnSIMCardtothecompanywhencancellingyoursubscription.

n SIMCardspecificationsandperformancemaychangewithoutnotice.

n ItisrecommendedthatyoukeepaseparatecopyofinformationthatisstoredonSIMCard.The

companyisnotresponsiblefordamagesfromstoredinformationthatislost.

n AlwaysfollowemergencyprocedurestosuspendserviceifyourSIMCardorphone(SIMCard

inserted)islost/stolen.Fordetails,contactCustomerService.

n Alwayspoweroffphonebeforeinserting/removingSIMCard.

Remove the Band

ThebandaroundtheedgeofyourphonecoverstheSIMandmemorycardslots.Removetheband

toaccesstheslotsforSIMcardsoranoptionalmemorycard(microSD).

Note:Ifyouhavenocardstoinstallthenskipremovingtheband.

1. Putyourfingerinthebottomcornerofthebandaroundthephone'sedge.

Get Started 5

2. Prythebandofftoexposethecardslots.

Caution:Don'tusetoolstoremovetheband—doingsomaydamageyourphone.

Install SIM and Memory Cards

PutintheSIMcard(ifit’snotalreadyin)andanoptional,formemoryexpanding,microSDcard.

n SIM-Withthegoldcontactsfacingup,pushtheSIMcardintothetopslot.

n Memory card (microSD)-Withthewritingfacingup,pushthecardintobottomslotuntilyou

hearafaintclick.

Caution:MakesureyouusethecorrectsizeSIMcard,anddon’tuseadapterswithyourSIMcard.

Note:Toremoveacardfromaslot,pushitintoreleaseit.Thenslideitout.

Get Started 6

Replace the Band

Replacethebandandpoweron.

Toreplacetheband:

1. Alignthetopofthebandwiththephone

2. Matchuptheband'sPowerandVolumekeyswiththephone.

3. Snaponthebottomthenpressaroundthewholeedgeuntilthebandisinplace.

4. PressandholdthePowerkeytoturnthephoneon.

Note: Yourphone’sbatteryshouldhaveenoughchargeforthephonetoturnonandfindasignal,

runthesetupapplication,setupvoicemail,andmakeacall.Youshouldfullychargethebatteryas

soonaspossible.

Charge Your Phone Battery

Youmayneedtochargethephonebatterytobeginsettingupyourphone.Yourphonemayalready

bepartlycharged.

1. PlugtheUSBconnectorintothecharger/accessoryjackonthebottomofyourphone.

2. PlugtheACadapterintoanelectricaloutlet.Fullychargingabatterymaytakeuptothreehours.

YourphonemayturnonwhenyouconnecttheACadaptertotheoutlet—thisisnormal.

Get Started 7

Tip:WiththeACadapterpluggedin,thetimeneededtochargeyourphonedisplaysonthehome

screen.

Warning:Don'ttrytoremoveorreplacethebatteryyourself—doingsomaydamagethebatteryand

couldcauseburningandinjury.Ifyourphonebecomesunresponsive,tryareboot—pressandhold

thePowerkeyuntilthescreengoesdark,andyourphonerestarts.

Anytimeyouwanttoseewhat'susingupphonebatterypower,tapApps >Settings >

Battery.

Fortipsonsavingbatterypower,seeBatterySettings.

Turn Your Phone On and Off

Theinstructionsbelowexplainhowtoturnyourphoneonandoff.

Turn Your Phone On

n PressandholdthePowerkey.

Turn Your Phone Off

1. PressandholdthePowerkeytoopenthepoweroffpop-up.

2. TapPower offtoturnthephoneoff.

Note:TochangeWi-Fi,Bluetooth

®

,Airplanemode,andothersettings,atthetopofthescreendrag

thestatusbarwithtwofingers.Forevenmoresettings,tap .

Turn Your Screen On and Off

Yourphoneallowsyoutoquicklyturnthescreenoffwhennotinuseandtoturnitbackonandunlock

itwhenyouneedit.Forinformationonhowtosetupsecurityoptionstoavoidunauthorizedaccess

toyourphone,seeSetupScreenLocksettings.

Get Started 8

Turn the Screen Off When Not in Use

n Toquicklyturnthescreenoff,pressthePowerkey.PressingthePowerkeyagainwillturnon

yourphonescreenandshowthelockscreen.

Tosavebatterypower,thephoneautomaticallyturnsoffthescreenafteracertainperiodoftime

whenyouleaveitidle.Youwillstillbeabletoreceivemessagesandcallswhilethephone’sscreenis

off.

Note:Forinformationonhowtoadjustthetimebeforethescreenturnsoff,seeDisplaySettings.

Note:Forinformationonhowtosetupascreenlock,seeSetUpScreenLock.

Turn the Screen On and Unlock It

1. Toturnthescreenon,pressthePowerkey.

2. Swipeuptounlockthescreen.

l Ifyouhavesetupascreenlock,youwillbepromptedtodrawthepatternorenterthe

passwordorPIN.SeeSetUpScreenLock.

Note:Duringacall,yourscreenmightstaydarkifthesensorjustabovethetopofthescreenis

covered.Don'tusecoversorscreenprotectors(evenclearones)thatcoverthissensor.

Activation and Service

FollowtheinstructionsbelowtoactivateyourphoneandSprintPrepaidservice.

Get Started 9

Register Your Phone on Sprint Prepaid

1. Fromyourcomputer,visitsprint.com/prepaidactivate.

2. ChooseanactivationoptionandclickNext.ThenenteryourzipcodeandclickNext.

3. Whenprompted,entertheserialnumber(MEIDDEC)printedonthelabelonyourphone's

packaging.

4. Followtheinstructionstoselectaplanandpaymentmethod.

l Ifyou'reswappingphonesorbringingyournumberoverfromadifferentcarrier,followthe

promptstosigninorprovideadditionalinformation.

5. Continuetofollowtheinstructionstoprogramyourphone.Onceyouseethe“Congrats”page,

yourphoneandplanareactivated.

l Toconfirmactivation,makeaphonecall.Ifyourphoneisstillnotactivated,visit

sprint.com/prepaidsupportforassistance.IfyoudonothaveaccesstotheInternet,call

SprintCustomerServiceat1-855-639-4644fromanotherphone

Note:Ifyouarehavinganydifficultywithactivation,visitsprint.com/prepaidsupportforassistance.

Activate Your Phone

Aftercompletingtheaccountsetuponsprint.com/prepaidactivate,simplyturnyourphoneon.Itis

designedtoactivateautomatically.

n PressandholdthePowerkeytoturnyourphoneon.

l Yourphoneisdesignedtoactivateautomatically.Whenyouturnthephoneonforthefirst

time,youshouldseeaHandsFreeActivationscreen,whichmaybefollowedbyaPRL

UpdatescreenandaFirmwareUpdatescreen.Followtheonscreeninstructionstocontinue.

Ifyourphoneisstillnotactivated,visitsprint.com/prepaidsupportforassistance.Ifyoudonothave

accesstotheInternet,callSprintCustomerServiceat1-855-639-4644fromanotherphone.

Complete the Setup Screens

Thesetupscreenshelpyousetupcertainfeaturesandpreferencesonyourphone.Onceyour

phonehasbeenturnedon,youwillseeaWelcomemessage.Youcanthencompletethesetup

process.

Note:Youmaybeabletocompletethesetupscreensbeforeyourphonehasbeenactivatedonyour

account.

1.

Welcome screen:Selectalanguage(ifprompted)andtap togetstarted.

Get Started 10

2. Select Wi-Fi:SignontoanavailableWi-Finetwork.ForsecuredWi-Finetworks,youwillneed

toenterapassword.Youcanskipthisoptionuntillaterhowever,youwillneedittocompleteall

downloads.SeeWi-Fiformoredetails.TapACCEPT AND CONTINUE.

3. About your privacy:TapPrivacy Settingstoseetheprivacyoptions,thentapACCEPT

AND CONTINUE.

Note:YoudonotneedtosignupforaGoogleAccounttouseyourphone.However,todownload

appsfromtheGooglePlayStoreapp,youmustlinkyourphonetoaGoogleAccount.

4. Google–CompletethestepstosignintoyourcurrentGoogleAccount,ortapCREATE A

NEW ACCOUNTtosetupanewGoogleAccount.TapSKIPtoadditlater.Thefollowing

optionsmayapplydependingonyourselection:

l Sign in–EnteryourGmailaddressandthenyourpasswordandtapNext.

l Get an account–Ifyoudon'thaveaGoogleaccount,followtheinstructionstosignupfora

newGoogleAccount.Followthepromptstoenteryourfirstandlastnames,createanemail

address(Gmail),createapassword,enterrecoveryinformation(aphonenumber),an

optiontojoinGoogle+,andanoptiontoenablepurchasesfromtheGooglePlayStoreapp.

TapNextbetweeneachscreen.

l Set up payment info–Tapapaymentchoice, Add credit or debit cardorRedeem,and

followtheprompts

–or–

TapRemind me laterandtapNext.

Get Started 11

l Google Services–Bydefault,theseservicesoptionsarechecked,tapanyinthelisttoturn

themoff.TapNEXT.

l Get Google Now–Forremindersandsuggestionsbasedonyourcalendar,phoneuse,and

location,addGoogleNowtoyourphone.



o

TapYes, I'm inorNo, thanksandthentapNEXT.

5. Migrate data from your old phone-Doitnowordoitlater.Followthepromptsorsee

RetrieveDatafromYourOldPhone.

Note:Forhelpwithtransferringcontacts,learnaboutMotorolaMigrateinRetrieveDatafromYour

OldPhoneorgotomotorola.com/TransferContacts.

Tip:YoucanquicklyaccessGoogle+anytimeonyourphone,tapApps >Settings >

Google+ .

Retrieve Data from Your Old Phone

Movingyourphotos,music,textandcallhistory,photos,contactsandmorefromyouroldAndroidor

oldiPhonephoneisquickandpainless.Youcankeepusingyourphonewhileyouaremigrating.

Note:IfyouroldphonewasalsoAndroidandyouusedtheAndroidBackupandResetfeature,your

contactsautomaticallyappearonyournewphone.Notallmusiccanbecopied.

1. TomoveyouroldAndroidphonedatatoyournewphone:

Get Started 12

l DownloadtheMotorola MigrateappfromGooglePlayStore™.

l IfTransfer from this phone is displayed,touchStartortouchWant to transfer from

this phone instead?andthentouchStart.

2.

Onyournewphone,tapApps >Motorola Migrate >Send data to this device.

l TapSelect your phone typeandthentapAndroid.

l TapNEXT.

l UncheckanyiteminthelistyoudonotwanttotransfertoyournewphoneandtouchNext

andthentouchNextagain.

l TapContinuetoallowMigratetocontrolyourWi-Fi,

l TapNEXTtodisplaythephone'sQRcode.

l HoldtheScanscreenonyouroldphoneagainsttheQRcodeonyournewphonewiththe

QRcodeoppositethebluesquare.

3. Followtheonscreenpromptstocompletethetransfer.

TomoveyouroldiPhonedatatoyournewphone:

1.

Onyournewphone,tapApps >Motorola Migrate >iPhone.

2. Followtheonscreenpromptstocompletethetransfer.

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Motorola Moto E User manual

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