Nateks VC-91-1 User manual

VoiceCom90 SIP ATA

Series

User guide

Moscow 2006

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE

SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND

RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED

WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. USERS MUST TAKE FULL

RESPONSIBILITIES FOR THEIR APPLICATION OF THE PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET

FORTH IN THE INFORMATION PACKET THAT IS SHIPPED WITH THE PRODUCT AND ARE

INCORPORATED HEREIN BY THIS REFERENCE.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF

THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. PRODUCT AND THE ABOVE-NAMED

SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT

LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND

NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL THE PRODUCT OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL,

CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR

LOSS OR DAMAGE TO DATA ARISING FROM THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF

THE PRODUCT OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Operation Manual

2

Contents

1. Introduction ................................................................................................. 4

Product Overview ..................................................................................................................................4

Hardware Connections...........................................................................................................................5

Hardware Description ............................................................................................................................6

Front Panel ...............................................................................................................................6

Left Side....................................................................................................................................6

2. Installation and Applications...................................................................... 7

Network Interface...................................................................................................................................7

VoiceCom90 Assigned with a Public IP Address ........................................................................7

VoiceCom90 in a NAT network ..................................................................................................8

VoiceCom90 assigned with a Public IP Address and serving as an IP sharing device.................9

Telephone Interface Description...........................................................................................................10

VC-91-2: .................................................................................................................................10

VC-91-1: .................................................................................................................................10

VC-92-2: .................................................................................................................................10

VC-92-1: .................................................................................................................................10

VC-92-3: .................................................................................................................................10

3. Setting the VoiceCom90 through IVR .......................................................11

IVR (Interactive Voice Response)......................................................................................................... 11

IVR Functions Table: ...............................................................................................................13

IP Configuration Settings—Setting IP Configuration of WAN Port.............................................15

Recorded Voice File............................................................................................................................. 16

4. Setting a VoiceCom90 with WEB Browser............................................... 18

WAN....................................................................................................................................................19

IP Configuration ......................................................................................................................20

IP Configuration (continued) .................................................................................................... 21

Domain Name Server (DNS) ...................................................................................................22

VLAN ......................................................................................................................................22

WAN QoS ............................................................................................................................... 23

Clone MAC..............................................................................................................................23

LAN .....................................................................................................................................................24

LAN interface mode.................................................................................................................24

LAN Settings ...........................................................................................................................24

DHCP Server ..........................................................................................................................25

SIP ......................................................................................................................................................26

Only VC-91-1/VC-91-2 .............................................................................................. 26

Accounts Settings....................................................................................................................26

VSP (SIP Proxy Server) Settings............................................................................................. 28

VSP (SIP Proxy Server) Settings (continued)...........................................................................29

E.164 ......................................................................................................................................29

SIP Advanced ......................................................................................................................................30

Session Timer .........................................................................................................................31

SIP Timeout Adjustment ..........................................................................................................31

Supplementary Features .........................................................................................................32

Phone Book.........................................................................................................................................33

Using Phone Book Manager....................................................................................................34

Using Phone Book................................................................................................................... 35

Caller ID ..............................................................................................................................................36

Hot Line............................................................................................................................................... 37

3

Calling Features...................................................................................................................................40

PSTN Control ......................................................................................................................................42

Virtual Server....................................................................................................................................... 42

DMZ ....................................................................................................................................................43

NAT Traversal .....................................................................................................................................44

DDNS .................................................................................................................................................. 44

Emergency No.....................................................................................................................................46

FAX Settings........................................................................................................................................46

Codec Settings ....................................................................................................................................47

Line Settings........................................................................................................................................48

Termination Impedance........................................................................................................... 51

Drop Inactive Call.................................................................................................................... 51

Digit Map .............................................................................................................................................51

Speed Dial...........................................................................................................................................53

Port Filtering ........................................................................................................................................53

IP Filtering ........................................................................................................................................... 54

DTMF & Pulse .....................................................................................................................................55

DTMF Settings ........................................................................................................................ 55

Out-of-Band DTMF..................................................................................................................55

CPT/Cadence Settings.........................................................................................................................56

Busy Tone Cadence Measurement..........................................................................................56

CPT parameters Table ............................................................................................................57

Provision Settings ................................................................................................................................57

Caller Filter .......................................................................................................................................... 58

PPTP Client.............................................................................................................................59

Ping Test .................................................................................................................................59

STUN Inquiry...........................................................................................................................59

NTP ........................................................................................................................................59

Login Account..........................................................................................................................59

Login Settings ......................................................................................................................... 59

Accessing Services ............................................................................................................... 600

Backup/Restore..................................................................................................................... 610

Backup Configurations ..........................................................................................................611

Restore Configurations.......................................................................................................... 611

System Operations................................................................................................................612

Software Upgrade ................................................................................................................. 623

Logout ............................................................................................................................................... 634

5. IP Sharing Functions................................................................................. 65

4

1. Introduction

Product Overview

The stand-alone Nateks Networks VoiceCom90 SIP Router carries both voice and facsimile

over the IP network. It supports SIP industry standard call control protocol to be compatible

with free registration services or VoIP service providers’ systems. It works in two different

modes: UA (User Agent) or Server. As a standard user agent, it is compatible to all

well-known Soft Switches and SIP proxy servers.

There are 5 models of VoiceCom90 in the same series: VC-91-2, VC-91-1, VC-92-3, VC-92-2,

and VC-92-1. VoiceCom90 can be seamlessly integrated to existing network by connecting to

aphone set, fax machine or PSTN line. With only a broadband connection such as ADSL

bridge/router, Cable Modem or leased line router, it allows you to gain access to voice and

FAX services over the IP in order to get the convenient of VoIP and reduce the cost of

international and long distance calls.

In addition, the in-built router supports comprehensive Internet gateway functions to

accommodate other PCs or IP devices to share the same broadband stream. QoS function

allows voice and data traffic to flow through where voice traffic is transmitted in the highest

priority. With TOS bit enabled, it guarantees voice packets to have first priority to pass

through a TOS enabled router.

With the support of DDNS, it makes VoiceCom90 reachable by its domain name where the

ISP dynamically assigns the IP address.

VoiceCom90 can be assigned with a fixed IP address or by DHCP, PPPoE. It adopts the G.711,

G.729A or G.723.1 voice compression format to save the network bandwidth while providing

real-time and toll quality voice. In addition, in the event that the power supply fails or Internet

connection is lost, VoiceCom90 can automatically divert the FXS end to the PSTN network on

the PSTN port so users can still use the conventional PSTN line to make calls. This feature is

especially useful while dialing emergency calls (i.e. 911).

5

Hardware Connections

The diagram shows how VoiceCom90 connects to other devices in your network.

1. PSTN: Available in VC-91-1, VC-92-1 and VC-92-3 only. Connect to your original telephone

line on the wall jack with RJ-11 cable.

2. DC+12V: Connect to the bundled power adaptor. Plug power adapter to a proper power source.

3. Phone: Connect to your analog telephone. These are FXS (Foreign Exchange Station) ports.

4. LAN: Connect to a PC for later VoiceCom90 configuration.

5. WAN: Connect to your broadband device with RJ-45 cable.

Note: Do not connect Phone port directly to your original telephone line. This may cause

damage to VoiceCom90.

6

Hardware Description

Front Panel

Power/Alarm Indicator: Green light indicates a normal power supply. When the system

starts up, the red light will blink. It also indicates the VoiceCom90’s abnormal operation.

VoIP Indicator: Blinking green light indicates normal operation.

Phone1/Line, Phone2 Indicator: Phone LED should be in green while Phone in use;

Phone LED is in orange while PSTN in use.

Note: When starting up the system, the Alarm and VoIP will light up. After about 40 seconds,

the VoIP indicator will blink in green. If the Alarm indicator continues to blink, it means

the system is currently communicating with ISP and has yet to obtain an IP address or

fail to register to Voice Service Provider.

Left Side

RST: Use to Restore to factory default: (IP address, Administrator's Name and Password)

(1) Pull off the power plug.

(2) Press reset (do not let go of the reset button).

(3) Plug the plug back into the socket (do not let go of the reset button).

(4) Let go of the reset button after 6 seconds. Factory settings will be restored.

7

2. Installation and Applications

Network Interface

The network interface is divided into 3 basic modes as described below:

VoiceCom90 can be assigned with a Public IP Address

VoiceCom90 can be built under the existing NAT

VoiceCom90 can be assigned with a Public IP address and serves as an IP sharing router.

VoiceCom90 Assigned with a Public IP Address

VoiceCom90 will have a Public IP address for Internet connection regardless of whether it is a

static IP address, DHCP (using a Cable Modem), or PPPoE (Dialup / ADSL).

VoiceCom90 IP Settings Need to be set up as static

IP, DHCP, or PPPoE

NAT/STUN Settings Unnecessary (Disabled)

DDNS Settings Unnecessary (Disabled)

Leased Line/

ADSL /Cable

VSP

(Voice Service Provider)

8

VoiceCom90 in a NAT network

VoiceCom90 uses a virtual IP address and the IP sharing function of other systems to connect

to the Internet.

LAN IP address of IP sharing Please avoid IP address 192.168.0.1-192.168.8.254 (You may

need to change the settings of IP sharing or change SIP series

Gateway LAN Port IP address)

VoiceCom90 IP Settings Set as static IP address, and assign

the LAN IP address of the IP

sharing to the Default Gateway.

Leased Line/

ADSL /Cable

VSP

Router/

IP Sharing

9

VoiceCom90 assigned with a Public IP Address and serving as an IP sharing device

VoiceCom90 will have a Public IP address regardless of whether it is a static IP application,

DHCP (using a Cable Modem), or PPPoE (To connect to your ADSL account), which can

then use the functions of built-in IP sharing function to allow other PCs to be on-line at the

same time.

VoiceCom90 IP Settings Need to be set up as static IP,

DHCP, or PPPoE

NAT/STUN Settings Unnecessary (Disabled)

DDNS Settings Unnecessary (Disabled)

For settings at PC end,

please refer to section “IP

sharing functions”

PC

uses a static IP address ranging

from: 192.168.8.1-192.168.8.253

Subnet Mask：255.255.255.0

Default Gateway：192.168.8.254

Leased Line/

ADSL /Cable

VSP

Router/

IP Sharing

10

VoiceCom90 series routers:

VC-91-2 VoiceCom90 - SIP router 1xFXS, 1xWAN + 1xLAN Ethernet ;<=>

VC-92-2 VoiceCom90 - SIP router 2xFXS, 1xWAN + 1xLAN Ethernet ;<=>

VC-91-1 VoiceCom90 – SIP router 1xFXS, 1xPSTN, 1xWAN + 1xLAN Ethernet ;<=>

VC-92-1 VoiceCom90 – SIP router 2xFXS, 1xPSTN, 1xWAN + 1xLAN Ethernet ;<=>

VC-92-3 VoiceCom90 – SIP router 1xFXS, 1xFXO, 1xWAN + 1xLAN Ethernet ;<=>

11

3. Setting the VoiceCom90 through IVR

VoIP transmits voice data (packet) via the Internet to achieve telecommunications. This means

that the telecommunication quality is closely related to the whole network environment. If any

one of the telecommunicating parties has insufficient bandwidth or frequent packet loss, the

telecommunication quality will be poor. Therefore, an excellent telecommunication can only

be created when VoiceCom90 is connected to the Internet and when network environment is

stable.

Preparation

Install the VoiceCom90 according to instructions. Connect the power supply, telephone

set, telephone cable, and network cable properly as described in Chapter 2.

If a static IP is used, confirm the desired IP settings of the WAN Port (IP address, Subnet

Mask, and Default gateway). Please contact your local Internet Service Provider (ISP) if

you have any questions.

If using dialup ADSL (PPPoE) for network connection, confirm the dialup account

number and password.

If users wish to build VoiceCom90 under the NAT, VoiceCom90 WAN Port IP address

and LAN Port should not use the same range. This is to avoid phone failures.

IVR (Interactive Voice Response)

VoiceCom90 provides convenient IVR functions. Users only need to pick up a handset and

enter the function code for the query and setting without using a PC.

NOTE: After finishing the settings, make sure the new settings are saved. This is so that the

new settings will take effect after the system is restarted.

12

Instructions

FXS Port: Connected to telephones. To enter IVR mode, enter “ * * password #” after

hearing the dial tone. When you hear a second dial tone, the system is in IVR mode, enter

the function code. (Please refer to the Advanced Settings on page 35 for these codes)

Example: The factory default code is blank. Enter “**#”.You are now in IVR setting mode,

enter the desired code. E.g.: if the code is 1234, then enter “**1234#”.

FXO Port: to use IVR functions, dial the phone number of FXO Port using an external

line. You will hear the instruction “enter value”, and then enter a PIN number. The

factory default code is blank. Enter “**#” as above. You are now in IVR setting mode.

Once the first setting or query has been completed, you will hear a dial tone. Then use the

same procedure to make a second query or setting. To exit IVR mode, simply hang up the

phone.

Example: enter “**#” (You are now in IVR mode)enter 101 (to query IP address) the

system responds with an IP address you can continue with more settings or queries: enter

111 (to set IP address) enter 192*168*1*2 (IP number).

Save Settings

After entering IVR mode, dial 509 (Save Settings). Wait for about 3 seconds and after hearing

aconfirmation tone “1”, hang up the phone. Please reboot the VoiceCom90 to enable the new

settings.

To inquire about current VoiceCom90’s WAN Port IP address

After entering IVR mode, dial 101.The system will repeat the current WAN Port IP address.

If the system does not repeat the IP address, it indicates that VoiceCom90 is not currently

connected to the Internet. Please check if the cable connection, account number, and password

are correct.

13

IVR Functions Table:

Function

Code

Description Example Remark

111/101 Set/Query WAN Port IP address

112/102 Set/Query WAN Port Subnet Mask

113/103 Set/Query WAN Port Default

VoiceCom90

Use in conjunction with

function code 114

,select

1for a Static IP

function.

114/104 Set/Query Current Network IP

Access (1: Static IP, 2.DHCP,

3.PPPoE)

115/105 Set/Query DNS IP address

116/106 Set/Query Phone books manager IP

address

117/107 Set/Query whether or not to use

Public Telephone Book (0: Disable

1:Enable)

Must use 116/106,

117/107 in conjunction

with each other.

066 Querying the connection to Phone

books manager

118 Restart

121 Setting PPPoE Account

122 Setting PPPoE Password

Use in conjunction with

function code 114,

select

3for a PPPoE function

123 Setting NAT IP address

124 Uses NAT (0: Disable 1: Enable)

Must use 123 and 124 in

conjunction with each

other.

151/141 Register to Proxy Server Set/Query

(0: Disable 1: Enable)

152/142 Set/Query Proxy Server IP address

153/143 Set/Query Proxy Server Port

125 Set Proxy Server account

126 Set Proxy Server password

154/144 Set/Query Uses STUN (0: Disable 1:

Enable)

155/145 Set/Query STUN IP address

156/146 Set/Query STUN Port

14

Function

Code

Description Example Remark

311/301 Set/Query LAN Port IP address

312/302 Set/Query LAN Port Subnet Mask

131/132 Play/Record greeting message VC-92-3 ONLY

133 Saving greeting message VC-92-3 ONLY

211/201 Set/Query International Prefix code Prefix dialed before

making an international

call e.g. 002 and 005.

212/202 Set/Query Country Code Setting country code,

e.g. 886

213/203 Set/Query Area Prefix Code

(Long-Distance Prefix Code)

Prefix dialed before

making a long-distance

call e.g. 0.

214/204 Set/Query Area Code e.g. “2” for Node B

area.

215/205 Set/Query VoiceCom90 Telephone

Number (Representative Number)

216/206 Set/Query the extension number of

Line 1.

217/207 Set/Query HTTP port of WAN

409 Restoring factory default settings

509 Save settings

900 Set IVR and the language used on

the Web GUI

(1: English, 2: Traditional Chinese,

3: Simplified Chinese)

209 Soft Upgrade

15

IP Configuration Settings—Setting IP Configuration of WAN Port

Static IP Settings

NOTE: Complete static IP settings should include a static IP (Option 1 under114), IP address

(111), Subnet Mask (112), and Default Gateway (113). Please contact your local

Internet Service Provider (ISP) if you have any questions.

Function Command

Select a Static IP After entering IVR mode, dial 114.

After hearing “Enter value”, dial 1 (to select static IP)

IP address Settings After entering IVR mode, dial 111. After hearing “Enter value”,

enter your IP address, followed by “#”.

Example: If the IP address is 192.168.1.200, dial 192*168*1*200#.

Subnet Mask Settings After entering IVR mode, dial 112. After hearing “Enter value”,

enter your subnet mask, followed by “#”.

Example: If the mask value is 255.255.255.0, dial 255*255*255*0#.

Default Gateway

Settings

After entering IVR mode, dial 113. After hearing “Enter value”,

enter your default VoiceCom90’s IP address, followed by “#”.

Example: If the Default Gateway is 192.168.1.254, dial

192*168*1*254#.

Save Settings and

Restart

To save settings, dial 509 (Save Settings). The system will save the

settings. Please restart the system. Wait for about 40 seconds for the

system to restart, and then enter 101 to check if the IP address is

retained. If the IP address is not repeated, it indicates that

VoiceCom90 has not been properly connected, please check if the

cable connection, account, or password are correct.

Dynamic IP (DHCP) Settings

After entering IVR mode, dial 114.

After hearing “Enter value”, dial 2 (to select DHCP).

Saving settings –press 509 (Save Settings). Please restart the system. After the system is

restarted, press 101 to check if the IP address is retained.

If the system does not repeat the IP address, it indicates VoiceCom90 has not been

properly connected to the Internet. Please check the cable connection.

16

ADSL PPPoE Settings

NOTE: Complete PPPoE settings should include: Select PPPoE (Option 3 of 114), PPPoE

account (121)and PPPoE password (122).

Please contact your local Internet Service Provider (ISP) if you have any questions.

Select a PPPoE

After entering IVR mode, dial 114.

After hearing “Enter value”, dial 3 (to select PPPoE).

PPPoE Account Settings

After entering IVR mode, dial 121.

After hearing “Enter value”, enter the account number, followed by ”#”.

Example: If the account is “84943122 @ hinet.net”, please enter 08 04 09 04 03 01 02 02 71 48 49 54

45 60 72 54 45 60 #.

Please note that it is necessary to enter two digits for each character/number; for

example, enter “01” for “1” and “11” for “A”.

PPPoE Password Setting

After entering IVR mode, dial 122 after hearing “enter value” followed by “#”.

Example: If the password is “3ttixike”, please enter “03 60 60 49 64 49 51 45#”.

Save Settings and Restart

To save settings, dial 509 (Save Settings). The system will save the settings. Please restart the

system. Wait for about 40 seconds for the system to restart, and then enter 101 to check if the

IP address is retained. If the IP address is not repeated, it indicates VoiceCom90 has not been

properly connected, please check if the cable connection, account, or password are correct.

Recorded Voice File

VoiceCom90 allows users to record their incoming call greeting messages, when calling

via FXO.

After entering IVR mode, dial 132. After hearing “Enter value”, record the incoming call

greeting message. To end recording, simply hang up.

After recording, to listen to the recorded message, press 131. Press 133 to save the

message.

17

PPPoE Character Conversion Table

Number Input Key Upper Case

Letter

Input Key Lower Case

Letter

Input Key Symbol Input Key

000 A11 a41 @71

101 B12 b42 •72

202 C13 c43 !73

303 D14 d44 "74

404 E15 e45 $75

505 F16 f46 %76

606 G17 g47 &77

707 H18 h48 '78

808 I19 i49 (79

909 J20 j50 )80

K21 k51 +81

L22 l52 ,82

M23 m53 -83

N24 n54 /84

O25 o55 :85

P26 p56 ;86

Q27 q57 <87

R28 r58 =88

S29 s59 >89

T30 t60 ?90

U31 u61 [91

V32 v62 \92

W33 w63 ]93

X34 x64 ^94

Y35 y65 _95

Z36 z66 {96

|97

}98

18

4. Setting a VoiceCom90 with WEB Browser

VoiceCom90 allows users to make settings using a web browser. After opening a browser, enter

VoiceCom90’s IP address as the website address in order to enter the Web configuration screen

as shown in the following diagram.

The factory default of WAN is DHCP to obtain IP, so using LAN port to login web is the best

way. The factory default LAN Port IP address is 192.168.8.254.

Instructions

Start a web browser.

Enter VoiceCom90’s LAN Port IP address (Default is 192.168.8.254) in the

website address area and make sure your PC and VoiceCom90 is connected by an

Ethernet cable and also on the same network.

The following registration screen will appear (The factory default settings for

Login ID and Password are left blank).

After completing and confirming the settings, some of the settings will take effect

immediately. But network related settings would take effect after VoiceCom90 is

restarted. Please go to System Operation to save the settings before restarting the

system.

If a user logs into the system, other users from different IP addresses cannot login at the same

time. Please remember to logout or restart the system if not using the web configuration function.

19

WAN

This section is to configure IP settings include the method of obtaining IP, the setting of DNS

(Domain Name Server), etc.

Setup Hint:

1. Choose the correct access type that your ISP supports.

2. Set DNS (Domain Name Server) to Auto if you don’t know the DNS server address.

3. WAN QoS, Clone MAC and VLAN are optional. Refer to page 26 and 27 for more details.

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