Promise VSky H3970hDR User manual

PTCS

VSky H3970

Storage Server Product Manual

Version 1.1

VSky H3970 Product Manual Promise Technology, Inc.

About This Manual vi

Introduction 1

VSky H3970 SerieS 1

OS SuppOrt 1

SyStem Overview 2

SyStem top View 2

SyStem top View 3

Front View 4

SyStem LeDS DeScriptiOn 7

Front View LeDS 7

Back View LeDS 8

BackpLane LeDS 10

Hardware Operations 11

BefOre yOu Start 11

mOtherBOarD Overview 12

chaSSiS cOver 14

to remoVe tHe cHaSSiS coVer 15

to inStaLL tHe cHaSSiS coVer 16

pOwer SuppLieS 18

to remoVe tHe power SuppLy 18

to inStaLL tHe power SuppLy 19

3.5” Sata/SaS hDDS 20

to remoVe a HDD 20

to inStaLL a HDD 22

3.5” Sata/SaS hDD BackpLaneS 24

to remoVe tHe BackpLane 24

to inStaLL tHe BackpLane 25

2.5” Sata hDD/SSDS 26

to remoVe a HDD 27

to inStaLL a HDD 28

mOtherBOarD aSSemBLieS 30

to remoVe tHe motHerBoarD aSSemBLy 30

to inStaLL tHe motHerBoarD aSSemBLy 31

2.5” Sata hDD/SSD cage 32

to remoVe tHe HDD cage 33

fan Duct 34

to remoVe tHe Fan Duct 34

to inStaLL tHe Fan Duct 34

heat Sink 35

to remoVe tHe Heat Sink 35

prOceSSOr 36

to remoVe a proceSSor 36

to inStaLL a proceSSor 38

memOry 39

SupporteD Dimm conFiguration 39

to remoVe a Dimm 40

to inStaLL a Dimm 41

SyStem Jumper SettingS 42

SyStem fanS 43

to remoVe tHe SyStem FanS 44

to inStaLL tHe SyStem FanS 45

Product Manual Contents

BIOS 46

BiOS Setup utiLity 46

main menu 47

aDvanceD 48

truSteD computing 49

cpu conFiguration 50

Socket 0 cpu conFiguration 52

cpu power management conFiguration 53

Qpi conFiguration 55

runtime error Logging 56

Sata conFiguration 57

uSB conFiguration 58

runtime memory HoLe Setting 60

inFo report conFiguration 61

Super io conFiguration 62

pci expreSS SettingS 64

me SuBSyStem 65

memory conFiguration 66

Dimm inFormation 68

onBoarD DeVice conFiguration 69

SeriaL port conSoLe reDirection 70

conSoLe reDirection SettingS 71

network Stack 73

BOOt menu 74

Security menu 76

Security menu 77

Server management menu 78

SyStem eVent Log 80

View Fru inFormation 81

Bmc network conFiguration 82

Save changeS anD exit menu 83

utiLity 84

BioS reQuirementS 84

rom FLaSH 84

upDating the BiOS 85

Contacting Technical Support 86

LimiteD warranty 90

DiSclaimer Of Other warrantieS 91

YOur reSpOnSibilitieS 92

returning the prODuct fOr repair 92

Appendix A: Support 94

BefOre yOu Begin 94

trouBLeSHooting SeQuence 95

inStallatiOn prOblem 95

irQ aSSignment cOnflictS 96

trOubleShOOting external cOnnectOrS 96

DiagnOStic leDS 97

trouBLeSHooting SyStem Boot iSSueS 98

Appendix B: Specications 106

Appendix C: China RoHS Regulations 108

Copyright Notice

All rights, including copyright, in the content of this manual are owned or controlled by Promise Technology,

Inc. and protected by the international copyright act.

No one may, transmit, adapt, assign, compile, rent, sale, change, copy, reproduce, distribute, publish, display,

broadcast, or use in any way the content of this manual, in whole or in part, for any other purpose whatsoever

without the prior written permission of Promise Technology Inc.

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VSky H3970 Product Manual Promise Technology, Inc.

v

Product Manual About

About this MAnuAl

Conventions

To make sure that you perform certain tasks properly, take note of the following symbols used throughout this

manual.

Note

A Note provides helpful information such as hints or alternative ways of doing a task.

Caution

Information to prevent damage to the components when trying to com-

plete a task.

Important

Information that you must follow to complete a task.

Warning

Information to prevent injury to yourself when trying to complete a task.

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VSky H3970 Product Manual Promise Technology, Inc.

Rack Mount Instructions

The following or similar rack-mount instructions are included with the installation instructions:

• Elevated Operating Ambient - If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration should

be given to installing the equipment in an environment compatible with the maximum ambient temperature

(Tma)speciedbythemanufacturer.

• ReducedAirFlow-Installationoftheequipmentinarackshouldbesuchthattheamountofairow

required for safe operation of the equipment is not compromised.

• Mechanical Loading - Mounting of the equipment in the rack should be such that a hazardous condition is

not achieved due to uneven mechanical loading.

• Circuit Overloading - Consideration should be given to the connection of the equipment to the supply

circuit and the effect that overloading of the circuits might have on overcurrent protection and supply

wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this

concern.

• Reliable Earthing - Reliable earthing of rack-mounted equipment should be maintained. Particular

attention should be given to supply connections other than direct connections to the branch circuit (e.g.

use of power strips).

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Product Manual About

Note

• Regarding the standards of workstation regulations, do not place the server in the

visualeldoftheuser,becauseoftheglossyfrontofthecase.

• The product is non-consumer product and for profession technical person used only.

Safety Precautions

Observe the following safety precautions when you are connecting or disconnecting any device.

Caution

• Anyoperationonthisservermustbeconductedbycertiedorexperi-

enced engineers.

• Before operating your server, carefully read all the manuals included

with the server package.

• Before using the server, make sure that all cables are correctly con-

nected and power cords are not damaged. If any damage is detected,

contact your dealer as soon as possible.

• To avoid short circuits, keep paper clips, screws, and staples away

from connectors, slots, sockets and circuitry.

• Before opening the chassis panels, make sure all power cords are un-

plugged.

• Avoiddust,humidity,andextremetemperatures;placetheserveron

a stable surface.

• Ifthepowersupplyisbroken,donottrytoxitbyyourself.Contact

an authorized dealer.

• It is recommended that you wear gloves when assembling or disassem-

bling the server to protect from cuts and scrapes.

• When the server is powered on, heat sinks and the surfaces of certain

ICdevicesmaybehot.Donottouchthem.Checkwhetherthefansare

functioning properly.

Operation Safety

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VSky H3970 Product Manual Promise Technology, Inc.

Caution

This product is equipped with a three-wire power cable and plug for user

safety. Use the power cable with a properly grounded electrical outlet to

avoid electric shock.

Important

• Before installing or removing signal cables, ensure that the power cords for the sys-

tem unit and all attached devices are unplugged.

• To prevent electric shock hazard, disconnect the power cable from the electrical out-

let before relocating the system.

• When adding or removing any additional device to or from the system, ensure that

the power cords for those devices are unplugged before the signal cables are con-

nected. If possible, disconnect all power cords from the existing system before you

add a device.

• Use one hand, when possible, to connect or disconnect signal cables to prevent a

possible shock from touching two surfaces with dierent electrical potentials.

Electrical Safety

Important

Motherboards, adapters, and disk drives are sensitive to static electricity discharge.

These devices are wrapped in antistatic bags to prevent this damage. Take the fol-

lowing precautions:

• If you have an antistatic wrist strap available, use it while handling the device.

• Do not remove the device from the antistatic bag until you are ready to install

the device in the system unit.

• With the device still in its antistatic bag, touch it to a metal frame of the system.

• Grasp cards and boards by the edges. Hold drives by the frame. Avoid touching

the solder joints or pins.

• If you need to lay the device down while it is out of the antistatic bag, lay it on

the antistatic bag. Before picking it up again, touch the antistatic bag and the

metal frame of the system unit at the same time.

• Handle the devices carefully to prevent permanent damage.

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Product Manual About

Warning

This server contains an internal Lithium Manganese Dioxide, or a Vanadium

Pentoxide,oranalkalinebatterypack.Thereisriskofreandburnsifthe

battery pack is not handled properly. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose to temperatures higher than 70°C.

• Do not disassemble, crush, puncture, shorten external contacts, or dispose

inreorwater.

• Replace only with the spare parts designated for this product.

Caution

This server is provided with an internal Lithium battery or battery pack.

Thereisadangerofexplosionandriskofpersonalinjuryifthebatteryis

incorrectly replaced or mistreated.

For more information about battery replacement or proper disposal, con-

tact an authorized reseller or your authorized service provider.

Battery Replacement Safety

Batteries should not be littered along with the general household waste.

Please use the public collection system or return them to the supplier.

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VSky H3970 Product Manual Promise Technology, Inc.

Intended Application Uses

Caution

Toavoidriskofradiationexposureand/orpersonalinjury:

• Donotopentheenclosureofanylaserperipheralordevice.

• Laser peripherals or devices are not user serviceable.

• Return to manufacturer for servicing.

Laser Peripherals or Devices Safety

Important

This product was evaluated as Information Technology Equipment (ITE),

whichmaybeinstalledinofces,schools,computerrooms,andsimilar

commercial type locations. The suitability of this product for other product

categories and environments (such as medical, industrial, residential,

alarm systems, and test equipment), other than an ITE application, may

require further evaluation.

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Product Manual About

Important

Thesystemisdesignedtooperateinatypicalofceenvironment.Choose

a site that is:

• Clean, dry, and free of airborne particles (other than normal room

dust).

• Well-ventilated and away from sources of heat including direct sunlight

and radiators.

• Away from sources of vibration or physical shock.

• Isolatedfromstrongelectromagneticeldsproducedbyelectrical

devices.

• In regions that are susceptible to electrical storms, we recommend

you plug your system into a surge suppresser and disconnect

telecommunication lines to your modem during an electrical storm.

• Provided with a properly grounded wall outlet.

• Providedwithsufcientspacetoaccessthepowersupplycord(s),

because they serve as the product’s main power.

• Mechanical Loading – Mounting of the equipment in the rack should

be such that a hazardous condition is not achieved due to uneven

mechanical loading.

Site Selection

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VSky H3970 Product Manual Promise Technology, Inc.

Tools Required

Acrossscrewdriveroraatscrewdriverisneededtoinstallorremovethecomponentsintheserver.

Power Cords

The power cord set included in the server meets the requirements for use in the country where the server was

purchased. If this server is to be used in another country, purchase a power cord that is approved for use in that

country.

The power cord must be rated for the product and for the voltage and current marked on the product’s electrical

ratings label. The voltage and current rating of the cord should be greater than the voltage and current rating

marked on the product. In addition, the cross-sectional area of the wires must be a minimum of 1.00mm² or

16AWG, and the length of the cords must be between 1.8m (6 feet) and 3.6m (12 feet). If you have questions

about the type of power cord to use, contact an authorized service provider.

Caution

Route power cords so that they will not be walked on or pinched by items

placed upon or against them. Pay particular attention to the plug, electri-

caloutlet,andthepointwherethecordsexitfromtheproduct.

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Product Manual About

introduction

The VSky H3970 70-70 and VSky H3970 35-35 conguration server systems both support two motherboards.

The motherboard supports two processor sockets that can accommodate up to two Intel® Romley-EP platform

and Intel® Xeon E5-2600 series processors, and features the Intel® Patsburg chipset; Sixteen unbuffered and

registered DDR3 with ECC memory module slots for each motherboard enable you to add up to 256GB of total

memory.

VSky H3970 SerieS

Model VSky H3970rDM VSky H3970hDM VSky H3970hDR VSky H3970rSM

Storage

70 x 3.5” SATA/

SAS

70 x 3.5” SATA/

SAS

70 x 3.5” SATA/

SAS

70 x 3.5” SATA/

SAS

HDD

conguration

35-35 RAID 35-35 HBA 70-70 HBA 1-70 RAID

OS SuppOrt

• Windows Server 2008 R2 Service Pack 1 (x64)

• Windows Server 2012 (x64)

• Windows Server 2012 R2 (x64)

• Windows Storage Server 2012 R2 (x64)

• Red Hat Enterprise Linux 6.4 (x64)

• Ubuntu Server 13.10 (x64)

• VMware ESXi 5.5 U1&U2 (x64)

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Product Manual Introduction

systeM overview

SyStem top View

VSky H3970 70-70 System Top View

1 Motherboard Assemblies (Upper and Lower)

2 System Fan Module

3 HDDs for Motherboard 1&2

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VSky H3970 Product Manual Promise Technology, Inc.

SyStem top View

VSky H3970 35-35 System Top View

1 Motherboard Assemblies (Upper and Lower)

2 System Fan Module

3 HDDs for Motherboard 1

4 HDDs for Motherboard 2

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Product Manual Introduction

Front View

The front view of this 4U server allows easy access to seven HDD backplanes. In addition, seven backplanes

with HDD LEDs are located on the front.

System Front View

1 HDD Backplane 1

2 HDD Backplane 2

3 HDD Backplane 3

4 HDD Backplane 4

5 HDD Backplane 5

6 HDD Backplane 6

7 HDD Backplane 7

8 HDD Activity LED

9 HDD Fail LED

10 HDD Online LED

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VSky H3970 Product Manual Promise Technology, Inc.

Back View

The server back view includes upper and lower motherboard assemblies, the back panels with system buttons

and LEDs, and four power supplies.

System Back View

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Product Manual Introduction

1 Expansion Slot 1/2

2 Expansion Slot 3

3 SFP1

4 SFP2

5 Dual USB Port

6 Management NIC Port

7 Serial Port

8 VGA Connector

9 2.5” HDD 1

10 2.5” HDD 2

11 Motherboard Power Button

12 Motherboard Reset Btton

13 Motherboard UID Button

14 Motherboard Power LED

15 Motherboard UID LED

16 Motherboard Health LED

17 2.5” HDD Activity LED

18 Speed LED of SFP1

19 Link/Activity LED of SFP1

20 Speed LED of SFP2

21 Link/Activity LED of SFP2

22 Link LED of Management NIC Port

23 Activity LED of Management NIC Port

24 Power Supply 1

25 Power Supply 2

26 Power Supply 3

27 Power Supply 4

28 Power Supply Status LED

29 Power Connector

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VSky H3970 Product Manual Promise Technology, Inc.

systeM leds description

Front View LeDS

LED Informaon

Type of LED Color Status Function

HDD Activity

Green Blinking

HDDs are accessing data (RAID optimal) or

RAID rebuilding.

− Off

No HDD or HDD is installed but no data

access (RAID optimal).

HDD Fail Red On

HDDs are failed or HDD backplane power

fails.

HDD Online

Green On HDDs install (RAID optimal).

− Off No HDD.

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Product Manual Introduction

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