Zebra CC600/CC6000 Product Reference Guide

Zebra
Brand
Zebra
Model
CC600/CC6000
Category
Bar code readers
Type
Product Reference Guide
Customer Concierge
CC600/CC6000
MN-003909-02EN Rev A
Product Reference
Guide
For Android ™ 10
2
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many
jurisdictions worldwide. Google, Android, Google Play and other marks are trademarks of Google LLC. All
other trademarks are the property of their respective owners.
© 2020 Zebra Technologies Corporation and/or its affiliates. All rights reserved.
For further information regarding legal and proprietary statements, please go to:
COPYRIGHTS:www.zebra.com/copyright
WARRANTY:www.zebra.com/warranty
END USER LICENSE AGREEMENT: www.zebra.com/eula
Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra
Technologies”). It is intended solely for the information and use of parties operating and maintaining the
equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any
other parties for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including,
without limitation, consequential damages including loss of business profits, business interruption, or loss of
business information) arising out of the use of, the results of use of, or inability to use such product, even if
Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.
Revision History
Changes to the original guide are listed below:
Change Date Description
-01EN Rev A 7/2020 Initial Release
-02EN Rev A 10/2020 Updated Settings, Application, Application Deployment, and
Wireless sections.
1
Contents
Terms of Use ..................................................................................................................2
Proprietary Statement ............................................................................................. 2
Product Improvements ............................................................................................ 2
Liability Disclaimer ................................................................................................... 2
Limitation of Liability ................................................................................................ 2
Revision History ..............................................................................................................2
About This Guide.......................................................................................................... 8
Introduction ..................................................................................................................... 8
Configurations ................................................................................................................. 8
Chapter Descriptions ...................................................................................................... 9
Related Documents ........................................................................................................ 9
Notational Conventions ................................................................................................ 10
Icon Conventions .......................................................................................................... 10
Service Information ....................................................................................................... 10
Determining Software Versions .................................................................................... 11
Determining the Serial Number ..................................................................................... 11
Getting Started............................................................................................................ 12
Introduction ................................................................................................................... 12
Unpacking .....................................................................................................................12
Features ....................................................................................................................... 13
Setting Up the Device ................................................................................................... 17
Inserting the microSD Card (Optional) .......................................................................... 18
Mounting the Device ..................................................................................................... 18
Resetting the Device ..................................................................................................... 25
Using the Device ......................................................................................................... 26
Introduction ................................................................................................................... 26
Contents
2
Home Screen ................................................................................................................ 26
Status Bar .............................................................................................................. 28
Notification Icons ............................................................................................. 28
Status Icons .................................................................................................... 29
Managing Notifications .......................................................................................... 30
Opening the Quick Access Panel .......................................................................... 30
Quick Access Panel Icons .............................................................................. 31
Editing Icons on Quick Settings ............................................................................. 31
Un-Locking the Screen ................................................................................................. 32
USB Communication ..................................................................................................... 32
Transferring Files .................................................................................................. 32
Transferring Photos ............................................................................................... 32
Disconnect from the Host Computer ..................................................................... 33
Settings........................................................................................................................ 34
Introduction ................................................................................................................... 34
Accessing Settings ........................................................................................................ 34
Display Settings ............................................................................................................ 34
Setting the Screen Brightness ............................................................................... 34
Setting Night Light ................................................................................................. 34
Setting Screen Timeout ......................................................................................... 35
Lock Screen Display .............................................................................................. 35
Setting Font Size ................................................................................................... 35
Setting the Date and Time ............................................................................................ 36
General Sound Setting .................................................................................................. 37
Sound Options ....................................................................................................... 37
Remapping a Button ..................................................................................................... 37
Remappable Keys ......................................................................................................... 38
Setting Screen Lock ...................................................................................................... 39
Setting Screen Lock Using PIN ............................................................................. 39
Setting Screen Unlock Using Password ................................................................ 40
Setting Screen Unlock Using Pattern .................................................................... 40
Keyboards .....................................................................................................................40
Keyboard Configuration ......................................................................................... 41
Enabling Keyboards ........................................................................................ 41
Switching Between Keyboards ....................................................................... 41
Using the Android and Gboard Keyboards ............................................................ 41
Edit Text .......................................................................................................... 41
Entering Numbers, Symbols, and Special Characters .................................... 41
Using the Enterprise Keyboard ............................................................................. 41
Numeric Tab ................................................................................................... 42
Alpha Tab ........................................................................................................ 42
Contents
3
Additional Character Tab ................................................................................ 42
Scan Tab ......................................................................................................... 42
Language Usage ........................................................................................................... 42
Changing the Language Setting ............................................................................ 42
Adding Words to the Dictionary ............................................................................. 42
Notifications .................................................................................................................. 43
Setting App Notifications ....................................................................................... 43
Viewing Notification Settings for All Apps ....................................................... 43
Controlling Lock Screen Notifications ............................................................. 43
Applications ................................................................................................................ 45
Introduction ................................................................................................................... 45
Apps .............................................................................................................................. 45
Accessing Apps ............................................................................................................ 48
Switching Between Recent Apps .......................................................................... 48
Camera ........................................................................................................................ 49
Taking Photos ....................................................................................................... 49
Recording Videos .................................................................................................. 50
Photo Settings ....................................................................................................... 51
Video Settings ....................................................................................................... 51
DataWedge Demonstration .......................................................................................... 53
Scanner Selection ................................................................................................. 53
PTT Express Voice Client ............................................................................................ 54
PTT Express User Interface .................................................................................. 54
PTT Audible Indicators .......................................................................................... 55
PTT Notification Icons ........................................................................................... 55
Enabling PTT Communication ............................................................................... 56
Selecting a Talk Group .......................................................................................... 56
PTT Communication .............................................................................................. 56
Creating a Group Call ..................................................................................... 56
Responding with a Private Response ............................................................. 56
Disabling PTT Communication .............................................................................. 57
RxLogger ..................................................................................................................... 58
RxLogger Configuration ........................................................................................ 58
Configuration File .................................................................................................. 58
Enabling Logging ................................................................................................... 58
Disabling Logging .................................................................................................. 58
Extracting Log Files ............................................................................................... 58
Backing Up ............................................................................................................ 59
RxLogger Utility ..................................................................................................... 59
Initiating the Main Chat Head .......................................................................... 59
Removing the Main Chat Head ....................................................................... 59
Contents
4
Viewing Logs ................................................................................................... 59
Removing a Sub Chat Head Icon ................................................................... 59
Backing Up In Overlay View ........................................................................... 59
Sound Recorder ............................................................................................................ 60
Data Capture................................................................................................................ 61
Introduction ................................................................................................................... 61
Imaging ......................................................................................................................... 61
Linear Imager ................................................................................................................ 61
Operational Modes ................................................................................................ 62
RS507/RS507x Hands-Free Imager ............................................................................ 63
RS6000 Bluetooth Ring Scanner .................................................................................. 63
RS5100 Ring Scanner .................................................................................................. 64
DS3678 Digital Scanner ................................................................................................ 64
DS2278 Digital Scanner ................................................................................................ 65
Scanning Considerations .............................................................................................. 65
Scanning with Internal Imager ..................................................................................... 66
Settings ................................................................................................................. 67
Scanning Mode ............................................................................................... 68
Proximity Range .............................................................................................. 68
Barcode Capture with an Imager .................................................................................. 68
Scanning with RS507/RS507X Hands-Free Imager ............................................. 69
Scanning with RS6000 Bluetooth Ring Scanner ................................................... 70
Scanning with RS5100 Ring Scanner ................................................................... 72
Scanning with the DS3678 Bluetooth Scanner ..................................................... 73
Scanning with LI3678 Linear Imager ..................................................................... 74
Scanning with DS2278 Digital Scanner ................................................................. 75
Pairing the Bluetooth Ring Scanner .............................................................................. 76
Pairing Using Near Field Communication ............................................................. 77
Pairing in HID Mode Using Near Field Communication ........................................ 77
Pairing Using Simple Serial Interface .................................................................... 79
Pairing Using Bluetooth Human Interface Device ................................................. 79
Pairing a Bluetooth Scanner ........................................................................................ 81
Pairing Using Simple Serial Interface (SSI) ........................................................... 81
Pairing Using Bluetooth Human Interface Device ................................................. 82
DataWedge .................................................................................................................. 83
Enabling DataWedge ............................................................................................ 83
Disabling DataWedge ............................................................................................ 83
Supported Decoders ............................................................................................. 84
Wireless ....................................................................................................................... 86
Contents
5
Introduction ................................................................................................................... 86
Wireless Local Area Networks ...................................................................................... 86
Connecting to a Wi-Fi Network .............................................................................. 86
Removing a Wi-Fi Network .................................................................................... 87
WLAN Configuration ..................................................................................................... 87
Configuring a Secure Wi-Fi Network ..................................................................... 87
Manually Adding a Wi-Fi Network ......................................................................... 88
Configuring for a Proxy Server .............................................................................. 89
Configuring the Device to Use a Static IP Address ............................................... 90
Wi-Fi Preferences .................................................................................................. 91
Additional Wi-Fi Settings ....................................................................................... 91
Wi-Fi Direct ............................................................................................................ 92
Bluetooth ....................................................................................................................... 92
Adaptive Frequency Hopping ................................................................................ 92
Security ................................................................................................................. 93
Bluetooth Profiles .................................................................................................. 93
Bluetooth Power States ......................................................................................... 95
Bluetooth Radio Power .......................................................................................... 95
Enabling Bluetooth .......................................................................................... 95
Disabling Bluetooth ......................................................................................... 95
Discovering Bluetooth Device(s) ........................................................................... 95
Changing the Bluetooth Name .............................................................................. 96
Connecting to a Bluetooth Device ......................................................................... 96
Selecting Profiles on the Bluetooth Device ........................................................... 96
Unpairing a Bluetooth Device ................................................................................ 96
Cast ............................................................................................................................... 97
Near Field Communications (CC6000 Only) ................................................................. 97
Reading NFC Cards .............................................................................................. 98
Sharing Information Using NFC ............................................................................ 98
Enterprise NFC Settings ........................................................................................ 99
Accessories............................................................................................................... 100
Introduction ................................................................................................................. 100
Accessories ................................................................................................................. 100
Headset (CC6000 Only) .............................................................................................. 101
USB cable .................................................................................................................. 102
USB Communication ........................................................................................... 102
Application Deployment........................................................................................... 103
Security ....................................................................................................................... 103
Contents
6
Secure Certificates ...................................................................................................... 103
Installing a Secure Certificate ..................................................................................... 103
Configuring Credential Storage Settings ............................................................. 104
Development Tools ..................................................................................................... 104
Android Application Development ....................................................................... 104
Development Workstation ............................................................................. 104
Enabling Developer Options ......................................................................... 104
EMDK for Android ............................................................................................... 105
StageNow ............................................................................................................ 105
GMS Restricted ........................................................................................................... 105
ADB USB Setup .......................................................................................................... 105
Enabling USB Debugging .................................................................................... 106
Application Installation ................................................................................................ 106
Installing Applications Using the USB Connection .............................................. 107
Installing Applications Using the Android Debug Bridge ..................................... 107
Installing Applications Using a microSD Card ..................................................... 108
Uninstalling an Application .................................................................................. 108
Performing a System Update ..................................................................................... 109
Downloading the System Update Package ......................................................... 109
Performing a System Update Using microSD Card ............................................ 109
Performing a System Update Using ADB ............................................................ 109
Verifying System Update Installation ................................................................... 110
Performing an Enterprise Reset ................................................................................. 111
Performing an Enterprise Reset from Device Settings ........................................ 111
Downloading the Enterprise Reset Package ....................................................... 111
Performing an Enterprise Reset Using microSD Card ........................................ 111
Performing an Enterprise Reset Using ADB ....................................................... 112
Performing a Factory Reset ........................................................................................ 112
Downloading the Factory Reset Package ........................................................... 113
Performing a Factory Reset Using microSD Card ............................................... 113
Performing a Factory Reset Using ADB .............................................................. 113
Storage .......................................................................................................................114
Random Access Memory .................................................................................... 114
Viewing Memory ........................................................................................... 115
Internal Storage ................................................................................................... 115
Viewing Internal Storage ............................................................................... 115
External Storage .................................................................................................. 115
Viewing External Storage .............................................................................. 115
Formatting a microSD Card or USB Drive as Portable Storage ................... 115
Formatting a microSD Card as Internal Memory .......................................... 116
Enterprise Folder ................................................................................................. 116
Managing Apps ........................................................................................................... 116
Contents
7
App Details .......................................................................................................... 116
Managing Downloads ................................................................................................. 117
Maintenance and Troubleshooting ......................................................................... 118
Maintaining the Device ................................................................................................ 118
Cleaning Instructions .................................................................................................. 118
Approved Cleanser Active Ingredients ................................................................ 119
Harmful Ingredients ............................................................................................. 119
Device Cleaning Instructions ...................................................................................... 119
Special Cleaning Notes ....................................................................................... 119
Cleaning Materials Required ............................................................................... 120
Cleaning Frequency ............................................................................................ 120
Cleaning the Device .................................................................................................... 120
Housing ............................................................................................................... 120
Display ................................................................................................................. 120
Camera and Exit Window .................................................................................... 120
Troubleshooting ......................................................................................................... 121
Technical Specifications.......................................................................................... 123
Introduction ................................................................................................................. 123
Technical Specifications ............................................................................................. 123
CC6000 ............................................................................................................... 123
CC600 ................................................................................................................. 125
Decode Distances ...................................................................................................... 127
CC6000 - SE4710 Scan Engine .......................................................................... 127
CC600 - SE2100 Scan Engine ............................................................................ 128
Index
8
About This Guide
Introduction
This guide provides information about using the CC600 and CC6000 Customer Concierge interactive kiosk
and accessories.
NOTE: Screens and windows pictured in this guide are samples and can differ from actual screens.
Configurations
This guide covers the configurations listed in Table 1 and Table 2.
Table 1 CC600 Device Configurations
Configuration Description
Front
Camera
Scan
Engine
CC600-5-3200LNWW 5 inch, OS: Android ™ 10, 32GB,
Ethernet/Wi-Fi, Imager, Worldwide
Configuration
No SE2100
CC600-5-3200LNNA 5 inch, OS: Android ™ 10, 32GB,
Ethernet/Wi-Fi, Imager, North America
Configuration
No SE2100
CC600-5-3200LNEU 5 inch, OS: Android ™ 10, 32GB,
Ethernet/Wi-Fi, Imager, Europe Configuration
No SE2100
CC600-5-3200LNIN 5 inch, OS: Android ™ 10, 32GB,
Ethernet/Wi-Fi, Imager, India Configuration
No SE2100
About This Guide
9
Chapter Descriptions
Topics covered in this guide are as follows:
• Getting Started provides information on getting the device up and running for the first time.
• Using the Device provides information for operating the device.
• Settings provides information provides information for operating the device.
• Applications provides information on using applications installed on the device.
• Data Capture describes how to capture data using the device.
• Wireless provides information on the various wireless options.
• Accessories provides information for using the accessories for the device.
• Application Deployment provides information for developing and managing applications.
• Maintenance and Troubleshooting includes instructions on cleaning and provides troubleshooting
solutions for potential problems during device operation.
• Technical Specifications provides the technical specifications for the device.
Related Documents
• CC600/CC6000 Customer Concierge Quick Start Guide, p/n MN-003314-xx.
• CC600/CC6000 Customer Concierge Regulatory Guide, p/n MN-003435-xx.
For the latest version of this guide and all guides, go to: www.zebra.com/support
.
Table 2 CC6000 Device Configurations
Configuration Description
Front
Camera
Scan
Engine
CC6000-10-3200LCWW 10 inch, OS: Android ™ 10, 32GB,
Landscape, Imager, Worldwide Configuration
No SE4710
CC6000-10-3200PCWW 10 inch, OS: Android ™ 10, 32GB, Portrait,
Imager, Worldwide Configuration
Yes SE4710
CC6000-10-3200LCNA 10 inch, OS: Android ™ 10, 32GB, Portrait,
Imager, North America Configuration
Yes SE4710
CC6000-10-3200PCNA 10 inch, OS: Android ™ 10, 32GB, Portrait,
Imager, North America Configuration
Yes SE4710
CC6000-10-3200LNNA 10 inch, OS: Android ™ 10, 32GB,
Landscape, Imager, North America
Configuration
No SE4710
About This Guide
10
Notational Conventions
Notational conventions are used to highlight important information.
• “Device” refers to all configurations of the CC600 Customer Concierge and CC6000 Customer
Concierge.
• Bold text is used to highlight the following:
• Dialog box, window and screen names
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
• Key names on a keypad
• Button names on a screen.
• Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential.
• Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
Icon Conventions
The documentation set is designed to give the reader more visual clues. The following graphic icons are
used throughout the documentation set. These icons and their associated meanings are described below.
NOTE: The text here indicates information that is supplemental for the user to know and that is not required
to complete a task.
IMPORTANT: The text here indicates information that is important for the user to know.
CAUTION: The text here indicates information that is important for the user to know.
WARNING: If danger is not avoided, the user CAN be seriously injured or killed.
Service Information
If you have a problem with your equipment, contact Customer Support for your region. Contact information
is available at: zebra.com/support
.
When contacting support, please have the following information available:
• Serial number of the unit (found on manufacturing label)
• Model number or product name (found on manufacturing label)
• Software type and version number
• IMEI number
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
About This Guide
11
If the problem cannot be solved by Customer Support, the user may need to return the equipment for
servicing and will be given specific directions. We are not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty. Remove the SIM card and/or microSD card from the device before shipping for service.
If the device was purchased from a business partner, contact that business partner for support.
Determining Software Versions
To determine the current software versions:
1. Swipe down from the Status bar with two fingers to open the Quick Access panel and then touch .
2. Touch About phone.
3. Scroll to view the following information:
• Device name
• Emergency information
• SWComponents
• Legal Informaiton
• Model & hardware
• Android version
• IP address
• Wi-Fi MAC adress
• Ethernet MAC address
• Bluetooth address
• Up time
• Build Fingerprint
• Build number.
Determining the Serial Number
Before contacting Customer Support, determine the serial number of your device.
Touch About phone > Model & hardware.
12
Getting Started
Introduction
This chapter provides information for getting the device up and running for the first time.
Unpacking
1. Carefully remove all protective material from the device and save the shipping container for later
storage and shipping.
2. Verify that the following are included:
• CC600 or CC6000 interactive kiosk.
• Regulatory Guide.
• CC600 only: Ferrite bead for EMI. Attaches to the DC power module.
3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global
Customer Support center immediately.
4. Prior to using the device for the first time, remove the protective shipping film that covers the display.
Getting Started
13
Features
NOTE: Although the orientations differ, the features on the CC6000 landscape and portrait devices are the
same.
Figure 1 CC6000 Front View
Figure 2 CC6000 Back View
Front
Facing
Camera
Touch
Screen and
Display
Speaker
NFC
Antenna
Speaker
Exit Window
(Scanner)
Microphone
Proximity Sensor
Mounting
Bracket Screw
Holders
Micro SD
Card Slot
Audio
Adjustment/
Programmable
Buttons
Reset Button
Getting Started
14
Figure 3 CC6000 Power and Cable Ports
USB C Port
(Used for
External
display or
OTG)
Power
Port
Audio
Port
USB A
Port
USB A
Port
Ethernet with POE
Getting Started
15
Figure 4 CC6000 Back With Bracket View
Figure 5 CC600 Front Views
Mounting
Bracket
Mounting
Bracket Screw
Holders
Mounting
Bracket
Locking
Screw
Wall Mount
Screw Holes
Speaker
Exit Window
(Scanner)
Proximity Sensor
Microphone
Touch Screen
and Display
Getting Started
16
Figure 6 CC600 Back View
Figure 7 CC600 Power and Cable Ports
21
Reset Button
Mounting
Bracket
Screw
Holders (4)
Micro SD
Card Slot
Audio
Adjustment/Programmable
Buttons
x
USB C Port
(Used for
External
display or
OTG and other
USB-2
peripherals)
Power
Port
Micro SD
Card Slot
Ethernet with POE
Getting Started
17
Figure 8 CC600 Back With Bracket View
Setting Up the Device
Perform this procedure to start using the device for the first time.
• Install a micro secure digital (SD) card (optional).
Table 3 Feature Descriptions
Item Function
Touch Screen and
Display
Displays all information needed to operate the device.
Exit Window
(Scanner)
Provides data capture using the imager and reads a barcode.
Note: To read a barcode, a scan-enabled app is required on the device.
Speaker Provides audio output for video and music playback. Provides audio in
speaker-phone mode.
NFC Antenna Reads NFC tags. (CC6000 Only)
Proximity Sensor Identifies the proximity of a user for turning up the display.
Microphone Use for communications in Speakerphone mode.
Front Facing Camera Captures still photos and videos.
Note: Select CC6000 devices only.
Interface Connectors See Figure 3 and Figure 7.
Volume Up/Down
Button
Increase and decrease audio volume (programmable).
External Display Designated for USB-C port utilization.
Reset button Press and hold to reset the device. See Resetting the Device on page 25 for
more information.
21
Mounting
Bracket
Mounting
Bracket Screw
Holders
Mounting
Bracket
Locking
Screw
Wall Mount
Screw
Holes
Getting Started
18
• Connect the power supply to power on the device.
• Configure the device.
• Mount the device with the mounting bracket.
• Setup a Google account.
Inserting the microSD Card (Optional)
The microSD card slot provides secondary non-volatile storage. The slot is located on the back of the
device to the right of the audio jack. Refer to the documentation provided with the card for more
information, and follow the manufacturer’s recommendations for use.
CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card.
Proper ESD precautions include, but are not limited to, working on an ESD mat and ensuring that the oper-
ator is properly grounded.
To install the microSD card:
1. Remove the device from the mounting bracket, if installed.
2. Slide the microSD card, connectors down, into the device as shown in Figure 9.
Figure 9 Inserting microSD Card
Mounting the Device
Each configuration of the device requires the appropriate mounting bracket to mount the device to a wall or
other flat surface. The diameter of the holes for the wall screws is 5.8mm (0.228 in).
NOTE: Device measurements in Figure 10, Figure 11 and Figure 12 are in millimeters.
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Zebra CC600/CC6000 Product Reference Guide

Zebra
Brand
Zebra
Model
CC600/CC6000
Category
Bar code readers
Type
Product Reference Guide
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