WhisperKool Platinum Split Twin (24V Kit) Owner's manual

Type
Owner's manual
PLATINUM SPLIT TWIN
OWNER’S MANUAL
The Coolest Thing In Wine Storage
24V Thermostat Conversion Kit Option
Copyright © 2017. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of
the USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any
printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.
Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for
printing or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
We manufacture, test and certify 100% of our wine cooling units in
the USA. By sourcing the best components and closely controlling our
manufacturing processes, we can assure the highest-quality,
lowest defect manufacturing rates in the industry.
Conforms to ANSI/UL Std 427
Certied to CAN/CSA Std C22.2 No. 120
TABLE OF CONTENTS
Introduction ............................................................. 2
Before You Start .......................................................... 3
Receiving & Inspecting the System ........................................ 4
Quick Reference Guide
Wall-Mounted Evaporator Unit .......................................... 5
Fully Ducted Evaporator Unit ............................................6
Wall-Mounted Twin Specications ........................................7
Fully Ducted Twin Specications ........................................ 8
Condensing Unit Quick Reference Guide ................................. 9
Preparing the Wine Cellar ................................................. 10
System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
WhisperKOOL Troubleshooting Guide ..................................... 16
Maintenance Schedule ................................................... 19
Technical Assistance & Accessories ........................................ 20
Installation Terms and Conditions ......................................... 21
Copyright © 2017. WhisperKOOL. All rights reserved.
WhisperKOOL copyrights this manual, the product design, and the design concepts, with all rights reserved. Your rights
with regard to the hardware and manual are subject to the restrictions and limitations imposed by the copyright laws of
the USA. Under copyright laws, this manual may not be copied, reproduced, translated, transmitted, or reduced to any
printed or electronic medium or to any machine-readable form, for any purpose, in whole or in part, without the written
consent of WhisperKOOL.
Every effort has been made to ensure that the information in this manual is accurate. WhisperKOOL is not responsible for
printing or clerical errors.
WhisperKOOL reserves the right to make corrections or improvements to the information provided and to the related
hardware at any time, without notice.
Vinothèque and WhisperKOOL are registered trademarks, and ECE is a trademark of WhisperKOOL. All rights reserved.
Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a
recommendation. WhisperKOOL assumes no liability with regard to the performance or use of these products.
Page 2 | 1-800-343-9463
PT 020419
WARRANTY REGISTRATION
In order to activate the warranty of your system, the verication and operational
documentation must be completed by the certied refrigeration technician
installing your system and submitted via mail, fax, or e-mail.
Mail to:
WhisperKOOL
ATTN: Warranty Registration
1738 E. Alpine Avenue
Stockton, CA 95205-2505
USA
Fax to:
209-466-4606
Scan and email to:
INTRODUCTION
Customer Service
Thank you for purchasing a WhisperKOOL cooling system. We strive to provide the highest-quality products and the best
possible customer service. If you have any questions about your system, please call us at 1-800-343-9463 or visit
WhisperKOOL.com.
Using the Manual
This manual is intended to assist in the proper maintenance of the cooling system. In order to ensure the longevity of your
cooling unit, the equipment should be installed as outlined in the technicians manual. It is also vital to establish a proper care
and maintenance schedule. Please read and review this manual carefully and keep it for future reference.
What is the WhisperKOOL Cooling System?
The WhisperKOOL cooling system is a specialized refrigeration system designed for one purpose only: to maintain the optimal
temperature and humidity levels conducive to the proper storage and aging of ne wines. This system produces minimal in-cellar
noise and has the most lenient exhaust requirements. An exterior housing is required for outdoor condensing unit installations.
How Does the Cooling System Work?
Similar to the air conditioning systems used for homes, the evaporator unit and condensing units are installed in separate
locations and are connected by a refrigerant line set. The evaporator portion is commonly installed in the wine cellar, with the
condensing unit is located either outside or in a remote indoor location that is ventilated. An exterior housing is required for
outdoor condensing unit installations.
Temperature Setting
The system is designed to maintain a cellar temperature of 55°F as long as the ambient temperature does not exceed 110°F.
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Platinum Twin
BEFORE YOU START
1-800-343-9463
1. Inspect all components prior to installation. If damage is found, please contact your distributor or WhisperKOOL Customer
Service at 1-800-343-9463.
2. Each evaporator unit requires a dedicated 115V, 15-amp circuit. The condensing unit requires a dedicated 230V single-
phase 15-amp circuit. Use a surge protector with the unit. Do not use a GFI (ground fault interrupter) line.
3. You are REQUIRED to install a drain line to remove condensation from each evaporator unit.
4. The warranty is not active until a warranty checklist has been received, reviewed, and approved.
5. The system is intended for use in properly designed and constructed wine cellars. Hire a professional wine storage
consultant with a valid contractor’s license to build your wine cellar.
6. WhisperKOOL requires that all split systems be installed by a certified HVAC-R technician only. NATE or equivalent is
recommended.
7. It is vital that the units be set apart and oriented so that the return air from one unit does not recirculate into the supply air of
the other unit.
If you encounter a problem with your WhisperKOOL system, please refer to the Troubleshooting Guide. If you have any further
questions or concerns, or need assistance, please contact WhisperKOOLs Customer Service at 1-800-343-9463. Please be sure all
testing has been completed prior to contacting Customer Service. Please have your results ready for your representative.
Page 4 | 1-800-343-9463
PT 020419
(2) ½” x ½” 90° nylon barbed tting
(1) ½” barbed tee
(1) Double-D strain relief
(4) ¾” adhesive cable tie mounts
(2) Small cable ties
(4) #8 x 1¾” hex-head screws
RECEIVING & INSPECTING THE SYSTEM
Please leave the unit in its original box until you are ready for installation. This will allow you to move the product safely without damaging it.
When you are ready to remove the product from the box, refer to the installation instructions.
TIP: Save your box and all packaging materials. They provide the only safe means of transporting/shipping the unit.
(1) Filter grille
(1) Duct plenum
Wall-Mounted Master Accessory Kit BoxDucted Master Accessory Kit Box
(1) Master Platinum Split Twin evaporator unit
(1) Wall-mounted evaporator installation template
Master Evaporator Box
Condensing Unit Box
Use caution when lifting and check package for damage.
Lift only at the designated hand-hold locations on the shipping container, or fully support the unit from underneath. A
shipment may include one or more boxes containing accessories.
Before opening the container, inspect the packaging for any obvious signs of damage or mishandling.
Write any discrepancy or visual damage on the bill of lading before signing.
Allow the condensing unit to sit for 24 hours prior to start-up. The condensing unit can be placed in the installation
location, piped, and evacuated during this time.
NOTE: WhisperKOOL units are manufactured in the USA and tested prior to shipment.
Review the packing slip to verify contents.
Check the model number to ensure it is correct.
Check that all factory options ordered are listed.
If any items listed on the packing slip do not match your order information,
contact WhisperKOOL Customer Service immediately.
Documentation bag (master):
Platinum Split Twin owners manual
Platinum Split Twin technicians manual
R-134a split system warranty checklist
Evaporator installation hardware bag (master)
(2) ½” x ½” 90° nylon barbed tting
(1) ½” barbed tee
(1) Double-D strain relief
(4) ¾” adhesive cable tie mounts
(2) Small cable ties
(4) #8 x 1¾” hex-head screws
(1) Slave Platinum Split Twin evaporator unit
(1) Wall-mounted evaporator installation
template
(1) Evaporator installation hardware bag
Slave Evaporator Box
Check all shipped boxes for the following contents:
(1) Duct plenum
Ducted Slave Accessory Kit Box
(1) Filter grille
Wall-Mounted Slave Accessory Kit Box
OR
OR
(1) Condensing unit
(1) Condensing unit accessory kit:
- (1) ¼” lter drier
- (1) ¼” sight glass
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Platinum Twin
QUICK REFERENCE GUIDE
Filter grille
Evaporator unit
Thermostat wire routing for
optional 24-volt thermostat
(NOT INCLUDED)
INSIDE CELLAR
Option 2
THROUGH THE WALL
Option 1
Knockout for wiring
Knockout for wiring
Knockout for drain line
Line set knockout
Mounting keyholes (4)
Line set knockout
Knockout for drain line
Wall-Mounted — Front / Side View
Wall-Mounted — Rear / Side View
Return air
Supply air
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PT 020419
Duct plenum
Return air
Supply air
Fully Ducted — Front / Side View
INSIDE CELLAR
Option 2
THROUGH THE WALL
Option 1
Knockout for wiring
Knockout for wiring
Knockout for drain line
Line set knockout
Mounting keyholes (4)
Line set knockout
Knockout for drain line
Fully Ducted — Rear / Side View
REAR VIEW
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Platinum Twin
WALL-MOUNTED TWIN SPECIFICATIONS
Model
9000 Master Evaporator
(Fan Coil Unit)
9000 Slave Evaporator
(Fan Coil Unit)
Cellar Size Approx. 3000 cu. ft., provided cellar is fully insulated and sealed with proper vapor barrier*
BTU/h w/85°F air enter-
ing the condenser coil
8500 8500
Dimensions 16.1”L x 20.5”W x 15.5”H 16.1”L x 20.5”W x 15.5”H
Refrigerant R-134a R-134a
Voltage Rating 115V (15-amp dedicated circuit required) 115V (15-amp dedicated circuit required)
Weight (lbs) 57 57
Amps
Evaporator: 1 running amp (per unit)
Compressor: LRA 50, RLA 9.3
Evaporator: 1 running amp (per unit)
Compressor: LRA 50, RLA 9.3
Line Set Liquid line ⁄”; suction line ¾” (less than 50 ft.), ⁄” (greater than 50 ft.)
Drain Line ½” ID clear plastic tubing (not provided)
Installation Evaporator units are installed in the cellar.
Thermostat Aftermarket (24V thermostat not included)
Temp. Delta Can maintain a 55°F temperature dierential with up to 110°F condenser air intake temperature
Warranty Two-year limited warranty (parts and labor)
Evaporator unit
*Each cellar is unique and has specic cooling requirements. Heat load calculations should always be performed prior to selecting a cooling unit.
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PT 020419
FULLY DUCTED TWIN SPECIFICATIONS
Duct plenum
Return air
Supply air
Model
9000 Master Evaporator
(Fan Coil Unit)
9000 Slave Evaporator
(Fan Coil Unit)
Cellar Size (cu. ft.) Approx. 3000 cu. ft., provided cellar is fully insulated and sealed with proper vapor barrier*
BTU/h w/85°F air entering
condenser coil
7850 7850
Dimensions
20”L x 20.5”W x 15.5”H 20”L x 20.5”W x 15.5”H
Refrigerant R-134a R-134a
Voltage Rating 115V (15-amp dedicated circuit required) 115V (15-amp dedicated circuit required)
Weight (lbs) 57 57
Amps
Evaporator: 1 running amp (per unit)
Compressor: LRA 50, RLA 9.3
Evaporator: 1 running amp (per unit)
Compressor: LRA 50, RLA 9.3
Line Set Liquid line ⁄”; suction line ¾” (less than 50 ft.), ⁄” (greater than 50 ft.)
Duct Size 8” supply, 10” return (x2)
Drain Line ½” ID clear plastic tubing (not included)
Installation Evaporator units can be installed up to 25 ducted feet away.
Thermostat Aftermarket (24V thermostat not included)
Temp. Delta Can maintain a 55°F cellar temperature with up to 110°F condenser air intake temperature
Warranty Two-year limited warranty (parts and labor)
*Each cellar is unique and has specic cooling requirements. Heat load calculations should always be performed prior to selecting a cooling unit.
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Platinum Twin
CONDENSING UNIT SPECIFICATIONS
Model
9000 Condenser
(Air-Cooled Condensing Unit)
Dimensions 24”L x 18.98”W x 16.16”H
Refrigerant R-134a
HP Ducted system: 3.1, non-ducted system: 3.34
Voltage Rating 230V (15-amp dedicated circuit required)
Weight (lbs) 75
Installation Condensing unit can be installed up to 100 line feet from master evaporator unit.
Warranty Two-year limited warranty (parts and labor)
Page 10 | 1-800-343-9463
PT 020419
The performance and life of your system is contingent upon the steps you take in preparing the wine cellar. Improp-
erly preparing your enclosure or incorrectly installing your unit may cause unit failure, leaking of condensation, and
other negative side eects.
It is highly recommended that you obtain the assistance of a wine storage professional.
Wine storage professionals work with licensed contractors, refrigeration technicians, and racking companies to build
well-insulated, beautiful, and protective wine cellars. WhisperKOOL has put together some useful tips to assist in the
installation process. Our recommendations are meant to act as a guide in the process of building a proper enclosure.
Your intended location may have specic needs which we do not address.
Wall & Ceiling Framing
Build wine cellar walls using standard 2x4 or 2x6 boards and ceiling joists without violating local or state codes in
your area. As a general rule, the thicker the walls and the higher the insulation value, the more consistent your cellar
temperature will be.
Insulation
Insulation is REQUIRED in order to properly use WhisperKOOL products. It is vital that all walls and ceilings be
insulated to keep the cellar temperature as consistent as possible during the summer and winter months. Standard
berglass or rigid foam insulation is normally used in cellar construction; in some cases, “blown-in insulation is used.
The R-value, or quality of insulation, is determined by the rate at which heat passes through the insulation. The
higher the R-value, the more resistant the insulation is to conducting heat, and the more consistent your wine cellar’s
temperature will be. Using higher R-values in insulation will lower your operating costs and WhisperKOOL unit run
time. (R-13 is the recommended minimum; R-19 is preferred for interior cellar walls, and R-30 for ceilings and exterior
walls.)
Vapor Barrier
Water vapor creates its own pressure, separate from the ambient air pressure, and will intrude into colder/drier
areas. A vapor barrier is REQUIRED in order to prevent the intrusion of water vapor and maintain the correct cellar
temperature and humidity. It is recommended that 6-millimeter plastic sheeting be applied to the warm side of the
cellar walls. The vapor barrier must also be applied to the outside walls and ceiling. If it is impossible to reach the
outside, then the plastic must be applied from within the cellar. The most common method is to wrap the entire
interior, leaving the plastic loose in the stud cavity so the insulation can be placed between each stud. All of the walls
and ceiling must be wrapped in plastic for a complete vapor barrier.
In areas of high humidity, such as Southern and Gulf States, the vapor barrier will prevent inltration of warm moist
air. The moist air can cause mold to form, and standing water in drain pans promote microbial and fungal growth that
cause unpleasant odors and indoor air quality problems. If mold is found, remove it immediately and sanitize that
portion of the unit.
Note: High humidity signicantly increases the heat load on the cooling system.
Any break in the vapor barriers (cut, nail hole, over-lapping, etc.) will cause a moisture leak and must be sealed. The
electric conduit is a duct” for vapor to travel in. The conduit should be caulked and sealed on the warm air end.
PREPARING THE WINE CELLAR
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Platinum Twin
Door and Door Seal
An exterior grade (1¾”) door must be installed as a cellar door.
It is essential that weather stripping is attached to all 4 sides of
the doorjamb. A bottom “sweep or threshold is also required.
The door must have a very good vapor seal to prevent warmer
moist air from leaking into the cellar. One of the most common
problems with cooling systems running continually is due to
the door not sealing properly. In cases where glass doors
are used and the room size is close to the recommended
system size, the next larger size WhisperKOOL system
should be used. This will compensate for the insulation loss
due to the lower insulating rating of glass.
Unobstructed Airow
Unobstructed airflow to and from the system is critical for the systems overall performance and lifespan. Make sure there
is a minimum of three (3) feet of horizontal clearance in every direction around the units (ve feet is ideal). The air blown
by the fans needs to circulate and either dissipate or absorb heat from the space. The system will operate more efficiently with a
greater amount of air to exchange.
NOTE: Avoid attempting to camouflage the units. This will restrict airflow and thus the systems ability to work efficiently.
NOTE: For ducted systems, every 90° bend in the ducting
causes the system to lose 13 CFM of airflow.
Mounting the Evaporator Units
The evaporator units must be mounted within 18“ of the top of the room in order to achieve sucient cooling. As the
room cools down, the warm air will rise to the ceiling. Mounting the units high in the room will create a consistently cool
environment by capturing the warm air and replacing it with cool air. Mounting the units low in the room will result in
a temperature variation in the room due to the units’ inability to draw warm air from the ceiling of the cellar to the units
themselves, and cold air settling to the oor.
Wine Cellar
Keep Clear
Page 12 | 1-800-343-9463
PT 020419
Ambient Temperature Factor
The cooling system has the ability to cool a wine cellar eciently to 55°F as long as the ambient temperature of the area that it is
exhausting to does not exceed 110°F. Therefore, you want to exhaust the condensing unit in a space which will not exceed 110°F.
Otherwise the system will not have the capacity to keep the wine at a desirable 55°F.
Ventilation
The necessity of dissipating heat away from the condensing unit is critical to the unit’s performance and cannot be overstated. As
the system operates and cools, a greater amount of heat is generated on the condensing side of the system. Adequate ventilation
is required in order to dissipate heat away from the condensing unit. If ventilation is inadequate, the exhaust will heat up the area
or room and adversely aect the systems ability to cool. In some cases, it may be advisable to install a vent fan to dissipate heat
within the exhaust area on the condensing side of the system. However, you must have a fresh air inlet as well.
NOTE: If you are unsure about having adequate ventilation in your install location, please
contact us to assess your specic installation at [email protected] or 1-800-343-9463.
WARNING! Allowing your system to operate in high ambient temperatures for
extended periods of time will greatly decrease the life of your system and void
your warranty. The cooler the temperature of the air entering the condenser coil,
the more cooling capacity the system has. The less heat gain through the common
wall, the less the electricity consumption.
BACK - EXHAUST SIDE
FRONT - WINE CELLAR
Exterior cellar wall
Evaporator units
Condensing unit
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Platinum Twin
SYSTEM OPERATION
The cooling system is equipped with the hardware needed to support a 24-volt air conditioning thermostat (not included).
Initial Start-Up
Set the thermostat to COOL and fan switch to AUTO. Lower
the setpoint to the desired cellar temperature. (A temperature
of 55°F is the recommended setpoint.) See thermostat
instructions for details.
Normal System Cycle
The thermostat should turn the cooling system on when it
senses a temperature one (1) degree higher than the setpoint.
See thermostat instructions for details.
Anti-Short Cycle
Most thermostats have a safety feature that will prevent
the condensing unit from cycling on and o within a short
period of time. During the anti-short cycle, the condensing
unit will typically remain o for 5-7 minutes. See thermostat
instructions for details.
Fan Operation
If the fan switch on the thermostat is in the AUTO position, it
will run only during the cooling cycle. If the fan switch on the
thermostat is in the ON position, the fan will continuously run
until the switch is set back to the AUTO position.
Operation in Low Ambient Temperatures
The condensing unit comes equipped with a LAC (Low
Ambient Control). The LAC is a three-way modulating valve that
responds to discharge pressure. When the discharge pressure
falls below the valves dome pressure, the valve modulates
open to the discharge port which allows discharge gas to
bypass the condenser. Mixing the discharge gas with the liquid
creates high pressure at the condenser outlet, reducing the
ow and causing liquid to backup in the condenser. Flooding
the condenser reduces the area available for condensing.
This reduction in condenser surface area results in a rise in
condensing pressure during cold ambient conditions.
The condensing unit controller is preset at the factory. The
cut-in pressure is preset to 25psi and the cut-out pressure at
15psi. During low ambient temperatures (40°F or below), it will
be necessary to adjust the cut-in pressure to 10-15psi (15psi
is preferred) and the cut-out to 5psi to ensure compressor
startup. See page 14 for instructions on adjusting the cut-in
and cut-out pressures of the condensing unit.
NOTE: To ensure correct system operation, the 24V thermostat
must be placed inside the wine cellar, preferably in a central
location away from any airow.
Page 14 | 1-800-343-9463
PT 020419
Accessing Service Menu
Hold SERVICE for 3 seconds
Cycle through menu options – UP/DOWN
Press SET to see number of alarms
Press SET again to return to menu options
Exit menu - UP and SET
+
Accessing Alarm Code Information
Press and release ALARM
Cycle through menu options – UP/DOWN
Press SET to see number of alarms
Press SET again to return to menu options
Exit menu - UP and SET
+
Emerson
Electronic Unit Controller
Quick setup and troubleshooting guide
Low Pressure Cut-In Low Pressure Cut-Out
Alarm Description
PoF Keypad locked
Pon Keypad unlocked
P1 Suction probe failure
P2 Condenser probe failure
P3 DLT probe failure
HA High condenser temperature alarm
dLt DLT temperature alarm
dLL DLT lock alarm
HP High pressure trip alarm
HPL High pressure trip lock-out alarm
EE Module Failure
LOC Number of lock-outs
Code Description
StH CompressorStarts –1000 -999999
StL Compressor Starts –0 -999
CHH CompressorHours -1000 -999999
CHL Compressor Hours -0 -999
F1H Fan 1 Hours -1000 -999999
F1L Fan 1 Hours-0 -999
F2H Fan 2 Hours -1000 -999999
F2L Fand 2 Hours -0 -999
Example: If StH=12 and StL=500, the total num-
ber of compressor starts=12,500
Adjusting Low Pressure Settings
Hold DOWN and SET simultaneously for 3 seconds
to enter menu (PSI light will ash)
Cycle through menu options – UP/DOWN
Select function – SET
Adjust value – UP/DOWN
Store function - SET
Exit menu - UP and SET
+
+
Book of Alarms –
to enter alarm menu
Fan light 1 & 2
(Fan cycle units only)
Service – to enter
service menu
Service
menu
Run
time
Active
alarm
Alarm
history
Set – Displays
set point. In
programming
mode, it con rms
an operation
Compressor
Module Restart –
push to reset
the HPL, DLL
lock out faults
(cycle power)
When light is on, feature or component is on or active
For more information visit
EmersonClimate.com/ElectronicUnitController
or call 1-888-367-9950
Note: After 15 seconds of inactivity the controller will revert
to the default display.
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Platinum Twin
Display Likely Causes Other Possible Causes
Controller display remains
blank after applying power
Unit power not properly applied - check for proper applied voltage
• Power cable harness not plugged in properly or securely into the
back of the controller – check connections
• Power cable miswired – inspect cable, replace if
needed
• Electrical assembly miswired – trace wiring diagrams
Controller displays correctly,
but the green compressor
light is off and the
compressor is not running
• Jumper cable not plugged in properly or securely into the back of
the controller – check connections
• Controller is currently above the cut-in setting – check cut-in and
cut-out settings
• Jumper cable miswired – inspect cable, replace if
needed
Controller displays correctly
and the green compressor
light is on and the
compressor is not running
• Power cable harness not plugged in properly or securely into the
back of the controller – check connections
• Power cable not wired to the contactor or
compressor correctly, check wiring
• Power cable miswired – inspect cable, replace if
needed
Controller ashes “135” or
“P1”
• Current system pressure is above 135 PSIG – wait for system to
pull down
• Green harness not plugged in properly or securely into the back
of the controller – check connections
• Cable not connected properly with the pressure transducer –
check connections
• Transducer cable miswired – inspect cable, replace
if needed
• Damaged transducer – inspect transducer, replace
if needed
Controller ashes “P2” on a
unit with fan cycling
• Green harness not plugged in properly or securely into the back
of the controller – check connections
• Transducer cable miswired – inspect cable, replace
if needed
• Check condenser temperature sensor resistance
values against table in AE-1376, Section 8
Controller ashes “P2” on
a unit without fan cycling
after replacing a controller
• Controller not programmed properly – check parameters in the
advanced menu
Controller ashes “P3” on a
unit with DLT
• Jumper cable not plugged in properly or securely into the back of
the controller – check connections
• Jumper cable miswired – inspect cable, replace if
needed
• Faulty DLT temperature sensor – check the discharge
line temperature sensor resistance values against
table in AE-1376, Section 8
Controller ashes “P3” on
a unit without DLT after
replacing a controller
• Controller not programmed properly – check parameters in the
advanced menu
Fans not running on a fan
cycling unit and the fan
lights are not on
• Condensing temperature is currently below the fan cut-in
• Condensing temperature sensor not properly installed – check
installation
• Transducer cable miswired – inspect cable, replace
if needed
• Faulty temperature sensor - check condenser
temperature sensor resistance values against table in
AE-1376, Section 8
Fans not running on a fan
cycling unit and the fan
lights are on
• Power cable harness not plugged in properly or securely into the
back of the controller – check connections
• Power cable miswired – inspect cable, replace if
needed
• Electrical assembly miswired – trace wiring diagrams
Controller ashes “HP” at
power-up
• Jumper cable not plugged in properly or securely into the back of
the controller – check connections
• High pressure switch is seeing above the cut-out pressure
• For a replacing an -00 controller, ensure that the jumper cable is
the latest revision. It should have a blue wire in the harness. See
replacement instructions for more details
• Jumper cable miswired – inspect cable, replace if
needed
• Faulty xed Hp switch – inspect switch, replace if
needed
Controller ashes “HP” or
“HPL”
• System operation causing high discharge pressures, check
system operations
• Bad high pressure switch, verify system pressure
when the pressure switch trips.
• See AE-1376, Section 7.2 for more details
Controller ashes “DLT” or
“DLL”
• System operation causing high discharge line temperatures,
check system operations
• Faulty temperature sensor - check DLT sensor values
against table in section 8
• See AE-1376, Section 7.1 for more details
Controller ashing “HPL”
or “DLL”
• System operation causing high discharge pressures (HPL) or
high discharge line temperatures (DLL) repeatedly, check system
operations
• To clear an “HPL” or “DLL” lockout, you can hold the Restart
button for 3 seconds twice, or cycle power to the unit. If using
the reset button, the alarm condition will have to clear (DLT
temperature drops or Hp switch resets), and any minimum off
time will need to complete (5 minutes for the xed Hp switch)
EmersonClimate.com/ElectronicUnitController
2013ECT-46 (9/13) Emerson is a trademark of Emerson Electric Co. ©2013 Emerson Climate Technologies, Inc. All rights reserved.
Page 16 | 1-800-343-9463
PT 020419
WHISPERKOOL TROUBLESHOOTING GUIDE
Ice forming on the evaporator units
Possible cause Solution
Evaporator lters or coils are dirty Remove the lters and wash them, then clean the coils with a
vacuum. If coils are very dirty, use a spray bottle with a small amount
of liquid dish detergent or coil cleaner. Spray coils, let set for ve
minutes, then ush with fresh water.
There is something blocking the supply and/or return air
Remove blockage
The evaporator fans are not turning on
Call customer service for details on how to perform the bypass plug
test. If all components run correctly, and the system cools during the
bypass plug test, there is either an issue with the 24V
thermostat conversion kit or the thermostat. Contact customer
service for further action.
If evaporator units continue to ice
Observe ice formation pattern. If only part way up the coil face, the
system could be low on refrigerant. If all the way up, the coils may be
dirty or airow is blocked.
The setpoint is too low Raise setpoint to recommended temperature of 55°F.
Unit does not run/power up
Possible cause Solution
Evaporator units are not plugged in Make sure the units are plugged into an outlet
Power switch not on Turn unit on by pressing the power button on the control
Line voltage rating is incorrect for the system Check line voltage to make sure there is 110V-120V
Thermostat not calling for cooling
Adjust thermostat to a lower temperature
Faulty thermostat or wiring Call Customer Service at 1-800-343-9463
Cellar temperature is too warm
Possible cause Solution
The temperature of the room to which the condensing unit exhausts
exceeds 110°F
Intake temperature needs to drop below 110°F
The system is undersized for the cellar Order correctly sized system
There is something blocking the supply and/or return air on the
evaporator units or the condensing unit
Remove airow obstruction(s)
Evaporator units are mounted too low in the cellar Relocate units so the distance from the ceiling and top of the units is
no more than 18”
One or more of the fans is not turning on
Please contact the installing technician to troubleshoot
Compressor is not turning on
Please contact the installing technician to troubleshoot
Compressor keeps cycling on overload
Make sure all fans are working and there is no airow obstruction
Poor seal around door or other areas requiring a seal (around the
unit, wall joints, etc.)
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Thermostat set too high
Adjust thermostat to a lower temperature
Evaporator coils are frosted or iced up Observe ice formation pattern. If only part way up the coil face,
evaporator units could be low on refrigerant. If so, contact your
installing technician to assist with troubleshooting.
System runs constantly
Possible cause Solution
Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar
www.whisperkool.com | Page 17
Platinum Twin
Units leak water
Possible cause Solution
Evaporator units are not level Evaporator units should be level on the wall to prevent leaking
Drain lines clogged or kinked Check drain lines to make sure water can ow freely
Drains are clogged, preventing water from escaping Disconnect drains and clear them out; check drains for blockage
Drain lines do not have a downward slope Fix drain lines so there is a downward slope from the units to the
drains
Coils are iced, causing drain pans to freeze and water to overow Melt ice with blow drier. Soak up with a towel.
System runs but does not cool
Possible cause Solution
Lack of air ow Make sure fans are unobstructed and that the evaporator lters,
evaporator coils, and condenser coils are clean and free of debris
System undersized Contact Customer Service at 1-800-343-9463
Compressor is overheating Shut system o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air ow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact you installing technician to assist with
troubleshooting.
Evaporator fan runs but compressor does not
Possible cause Solution
Compressor and/or starting components faulty Please contact the installing technician to troubleshoot
Compressor may have overheated Shut system o for 1 hour to allow compressor to cool. Turn back on
and check for cooler air ow out. If compressor runs, check for and
clean condenser coil as possible cause of compressor overheating.
If problem repeats, contact your installing technician to assist with
troubleshooting.
Thermostat not sending power to Y terminal Call customer service for details on how to perform bypass plug test
24V thermostat conversion kit solenoid relay not working correctly Call customer service for details on how to perform bypass plug test
Compressor runs but evaporator fan does not
Possible cause Solution
Faulty fan motor Please contact the installing technician to troubleshoot
Faulty thermostat Please contact the installing technician to troubleshoot
Compressor short cycles
Possible cause Solution
Master evaporator unit’s thermostat location Move thermostat out of airow
System low on refrigerant charge Please contact the installing technician to troubleshoot
Condensing fan motor/capacitor faulty Please contact the installing technician to troubleshoot
Compressor and /or starting components faulty Please contact the installing technician to troubleshoot
Humidity in cellar too low
Possible cause Solution
Not enough moisture Purchase and place a humidier (or a decorative fountain) in cellar
Page 18 | 1-800-343-9463
PT 020419
System does not power up/run
Possible cause Solution
Batteries on thermostat have lost their charge Change batteries
Thermostat wired incorrectly Check wiring on 24V thermostat and correct
Wiring issue at master evaporator unit Contact Customer Service for troubleshooting
24V transformer in master evaporator unit has failed Contact Customer Service for troubleshooting
Evaporator fans run continuously
Possible cause Solution
Fan switch on thermostat set to "on" Set fan switch to the "auto" position
Fan relay in thermostat or 24V conversion kit stuck on Call Customer Service for details on how to perform the bypass plug
test
Units equipped with the 24V Thermostat Conversion Kit:
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WhisperKool Platinum Split Twin (24V Kit) Owner's manual

Type
Owner's manual

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