. . . . . . . . . . . . . . . . . . . . . . . . . .
Asia Pacific/ Greater China Region
Warranty Information
for Presario products
frontcover.p65 2001/5/18, PM 05:521
2
Whilst every effort has been made to ensure that the translations are accurate, the English
text of this Limited Warranty Statement shall prevail over any translation, unless required
by law.
frontcover.p65 2001/5/18, PM 05:522
3
Contents
Limited Warranty Information for Asia Pacific/Greater China Region
Limited Warranty Statement for Presario products in the Asia Pacific/
Greater China Region ......................................................................................... 5
Presario ......................... 12
Presario ...................................... 17
.................... 23
.............................................................. 29
frontcover.p65 2001/5/18, PM 05:523
4
frontcover.p65 2001/5/18, PM 05:524
5
Limited Warranty Statement for
Presario products in the Asia
Pacific/Greater China Region
IMPORTANT NOTICE
1. THIS IS THE ONLY WARRANTY STATEMENT THAT IS
RELEVANT TO PURCHASERS IN THE ASIA PACIFIC/GREATER
CHINA REGION and Compaq expressly revokes any other statements as
to warranty which may be enclosed with this product. Please discard these
other statements to avoid confusion.
2. This Limited Warranty applies to Presario products manufactured or
distributed by Compaq Computer Corporation (Compaq) under the Compaq
brand name. A Presario product is defined as a Compaq Presario Personal
Computer, excluding external cathode ray tube monitors or flat panel
display (FPD) monitors (except CRT or FPD monitors which are integrated
in the chassis of the Presario computer).
3. This Limited Warranty entitles you, the original purchaser, to the benefits
listed in the Presario Product Warranty Table from the date of purchase
from a Compaq Authorized Reseller. It also states the restrictions, warranty
period, and type of warranty service that applies to the Presario product you
purchased. Contact your Compaq Authorized Retailer/Reseller or Compaq
if you have any questions about this Limited Warranty.
COMPAQ PRESARIO
PRODUCT WARRANTY TABLE
Model Family
Year 1 Year 2 Year 3
Presario Notebook
3
Carry-in Labor
Parts
A,B,C
2
A,B,C
Presario (Desktop
and Tower)
On-site Labor
1
A,C
Carry-in Labor B,C
2
Parts A,B,C C C
6
Group A Applies in Australia, Hong Kong, Korea and Singapore
Group B Applies in Bangladesh, Brunei, Cambodia, Indonesia, India,
Laos, Malaysia, Myanmar, Nepal, Pakistan, Philippines, Sri
Lanka, Taiwan, Thailand, Vietnam, New Zealand, Papua New
Guinea and the islands of the South Pacific.
Group C People’s Republic of China (excluding Hong Kong and Macau
SAR)
1. Register with Compaq within three months of purchase to receive on-site
warranty service. Your Presario product must be located within a specified
distance (80-kilometres in Australia and 50-kilometres in other countries
that offer on-site service, excluding off-shore islands) by land transport of a
Compaq Authorized Service Provider.
2. Presario products purchased in the People’s Republic of China
(excluding
Hong Kong and Macau SAR)
should be registered with Compaq to
receive carry-in warranty service.
3. For Presario Notebook, the International Travelers Warranty program may
be applicable subject to certain restrictions. Please check with the local
Compaq office or refer to the web-site
http://web14.compaq.com/falco/detail.asp?FAQnum=FAQ4714 for details.
4.
Compaq’s obligations with respect to Software Products, including
Software Products pre-installed with the Presario product distributed by
Compaq under the Compaq brand name are set forth in the applicable end
user license agreement. Non-Compaq Hardware and Software Products are
provided on an “AS IS” basis and are therefore not covered by this Limited
Warranty. However, non-Compaq manufacturers, suppliers, or publishers
may provide their own warranties.
T
ERMS OF THE
W
ARRANTY
1.
Compaq warrants that the Presario product you have purchased from a
Compaq Authorized Reseller is free from defects in materials or
workmanship under normal use during the warranty period. The warranty
period commences on the date of purchase. Your sales receipt, showing the
date of purchase of the Presario product, is your proof of the date of
purchase. This warranty extends only to you, the original purchaser. It is not
transferable to anyone who subsequently purchases the Presario product
from you. It excludes expendable parts.
7
2. The Presario Desktop or Tower product is covered by a country-specific
warranty and warranty service is only available in the country where you
purchased the Presario product. If the Presario product is moved out of the
country of purchase, it will not be covered by this warranty. Subject to
certain conditions, a special International Travelers Warranty program
applicable to Presario Notebook is available to assist you when you travel to
a country different from the country of purchase. Please contact the local
Compaq office for details of this program
3. During the warranty period, a Compaq Authorized Service Provider or
Compaq will, at no additional charge, replace defective parts with new parts
or serviceable used parts that are equivalent or superior to new parts in
performance. All exchanged parts and products replaced under this
warranty will become the property of Compaq. If, after numerous repeated
efforts, the Compaq Authorized Service Provider and/or Compaq are unable
to restore the Presario product to good working order, Compaq may, at its
option replace the Presario product with another Presario product of
equivalent functionality or configuration.
4. This Limited Warranty does not extend to any Presario product purchased
from an unauthorized reseller. This Limited Warranty does not extend to
any Presario product that has been damaged or rendered defective (a) as a
result of accident, misuse, or abuse; (b) by the use of parts not
manufactured or sold by Compaq; (c) by operation outside the usage or
storage parameters stated in the Presario products Users Guide; (d) by
wear and tear; (e) by modification of the Presario product; or (f) as a result
of repair or service by anyone other than (1) Compaq or a Compaq
Authorized Service Provider; (2) your own installation of a End User
Replaceable Part (EURP) shipped by Compaq to you for self-installation to
overcome a hardware problem. Compaq or any Compaq Authorized Service
Provider shall not be responsible for damage to or loss of programs, data, or
removable storage media.
8
5. L
IMITATIONS OF
W
ARRANTY
FOR AUSTRALIA ONLY.NOTHING IN THIS WARRANTY
STATEMENT EXCLUDES, RESTRICTS OR MODIFIES ANY
CONDITION, WARRANTY, RIGHT OR REMEDY WHICH PURSUANT
TO AUSTRALIAN LEGISLATION (COMMONWEALTH OR STATE)
INCLUDING THE TRADE PRACTICES ACT 1974 (AUSTRALIA)
APPLIES TO THIS LIMITED WARRANTY AND WHICH MAY NOT
BE SO EXCLUDED, RESTRICTED OR MODIFIED.FOR
WARRANTIES WHICH CANNOT BE EXCLUDED, COMPAQ LIMITS
THE REMEDIES AVAILABLE TO THOSED SPECIFIED IN THE
RELEVANT LEGISLATION.
FOR NEW ZEALAND ONLY. NOTHING IN THIS WARRANTY
STATEMENT EXCLUDES, RESTRICTS OR MODIFIES ANY
CONDITION, WARRANTY, RIGHT OR REMEDY WHICH PURSUANT
TO NEW ZEALAND LEGISLATION INCLUDING THE FAIR
TRADING ACT 1986 OR THE CONSUMER GUARANTEES ACT 1993
APPLIES TO THIS WARRANTY STATEMENT AND MAY NOT BE SO
EXCLUDED, RESTRICTED OR MODIFIED.NOTHING IN THIS
WARRANTY STATEMENT IS INTENDED TO HAVE THE EFFECT OF
CONTRACTING OUT OF THE PROVISIONS OF THE CONSUMER
GUARANTEES ACT 1993, EXCEPT TO THE EXTENT PERMITTED
BY THAT ACT AND THESE TERMS ARE TO BE MODIFIED TO THE
EXTENT NECESSARY TO GIVE EFFECT TO THAT INTENTION.
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY HEREIN,
COMPAQ: (A) EXCLUDES ALL TERMS AND CONDITIONS,
WARRANTIES, UNDERTAKINGS, INDUCEMENTS OR
REPRESENTATIONS WHETHER EXPRESS, IMPLIED, STATUTORY
OR OTHERWISE RELATING IN ANY WAY TO THE COMPAQ
HARDWARE PRODUCT; AND (B) IS NOT UNDER LIABILITY TO
THE CUSTOMER IN RESPECT OF ANY LOSS, DAMAGE, INJURY,
CLAIMS, DEMANDS, COSTS OR EXPENSES HOWEVER CAUSED,
WHICH MAY BE SUFFERED OR INCURRED OR WHICH MAY
ARISE IN RESPECT OF THE SUPPLY, PERFORMANCE OR USE OF
THE COMPAQ HARDWARE PRODUCT OR THE NEGLIGENCE BY
COMPAQ OR ANY FAILURE OR OMISSION ON THE PART OF
COMPAQ TO COMPLY WITH ANY OF THESE TERMS AND
CONDITIONS, INCLUDING ANY LOST PROFITS, LOST SAVINGS,
OR INCIDENTAL OR CONSEQUENTIAL DAMAGES
9
6. Limitations of Remedy
Compaq is not liable for any claim made by a third party or made by you
for a third party.The limitations of warranties and remedies stated in this
warranty applies whether damages are sought, or a claim made, under this
warranty or as a tort claim (including negligence and strict product liability),
a contract claim, or any other claim. This limitation cannot be waived or
amended by any person. These limitations will be effective even if Compaq
or an authorized representative of Compaq has been advised by you of the
possibility of any such damages. These limitations, however, will not apply
to claims for personal injury.
10
H
OW DO I GET SERVICE AND
SUPPORT FOR MY PRESARIO
PRODUCT
?
Contact the Compaq Support Center and a Compaq person will diagnose
your problem and arrange the most convenient means for you to receive
the service you need.
For Asia Pacific countries, refer to the web-site
http://ap.compaq.com.sg/support for support contact information.
For Taiwan, Hong Kong SAR and People's Republic of China, call the
Compaq Hotline in your country.
Hong Kong Hotline: (852) 9011 6633
Toll-free Peoples Republic of China Hotline: (800) 810 6888
Toll-free Taiwan Hotline: (0800) 099 889
Or refer to:
http://www.compaq.com.hk/service/ for Hong Kong
http://www.compaq.com.cn/service/ for Peoples Republic of China
http://www.compaq.com.tw/services/ for Taiwan
What is my Presario product warranty?
Your Compaq Presario product is covered by a Compaq Limited Warranty. A
Compaq Presario product is defined as a Compaq Presario Personal Computer
and certain Compaq Options.
You are entitled to product service if hardware
repair is required within the warranty period. Consult the Compaq Presario
product Warranty Table above for the warranty duration and applicable service
for your Presario product.
The warranty service is subject to the terms and conditions of the Compaq
Limited Warranty for the Asia Pacific/Greater China Region provided with your
Presario product.
11
How do I register my Presario product?
For Asia Pacific countries, you can register your Compaq Presario Product via
the Internet at http://ap.compaq.com.sg/support.
For Taiwan, Hong Kong SAR, People's Republic of China, you can register your
Compaq product by one of the following methods:
Online Registration at:
http://www.compaq.com.hk/service/ for Hong Kong*
http://www.compaq.com.cn/service/ for Peoples Republic of China
http://www.compaq.com.tw/services/ for Taiwan*
(* Recommended method for Hong Kong and Taiwan)
Use the Owner Registration Card (ORC) and ensure that you fill up the appropriate
card for your region.
NOTE: Incomplete cards will not be processed.
Remove the appropriate address sticker and attach it to the ORC as indicated on the card.
Mail the card back to Compaq.
What is Compaq's Replaceable Parts Programme?
In countries where it is available, the Compaq Replaceable Parts Programme ships certain
replaceable parts directly to you to fulfill your warranty - which will save you
considerable repair time. After calling the Compaq Call Center in your country (if
available), a replaceable part may be sent directly to you. Once the part arrives, you may
call the Compaq Call Center in your country where a technician will assist you over the
phone with the installation.
12
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