Complete user’s manual
w w w . v t e c h p h o n e s . c o m
Model: CS6199-4
Congratulations
on purchasing your new VTech product. Before using this telephone, please read
Important safety instructions on page 65 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechphones.com. In Canada, please visit www.vtechcanada.com.
The ENERGY STAR
®
program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product with
the ENERGY STAR
®
label indicating it meets the latest energy
efciency guidelines.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Telephones identied with this logo have reduced noise and interference
when used with most T-coil equipped hearing aids and cochlear implants.
The TIA-1083 Compliant Logo is a trademark of the Telecommunications
Industry Association. Used under license.
Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.
Registration
Register your product online for enhanced warranty support.
Product news
Learn about the latest VTech products.
Table of contents
i
Getting started ............................ 1
Parts checklist .................................... 1
Telephone base and charger
installation ...................................... 2
Battery installation .............................. 3
Battery charging ................................. 4
Rewiring of telephone line for
cable/VoIP service users ................ 5
Handset layout.................................... 6
Telephone base layout ....................... 8
Telephone settings ..................... 9
Using the menu .................................. 9
Handset ringer volume ....................... 9
Telephone base ringer volume ......... 10
Ringer tone ....................................... 10
Quiet mode ...................................... 11
Set date and time ............................. 12
LCD language................................... 13
Voicemail number ............................. 14
Clear voicemail ................................. 15
Key tone ........................................... 16
Home area code ............................... 16
Dial mode ......................................... 17
Telephone operation ................ 18
Make a call ....................................... 18
Predial a call ..................................... 18
Answer a call .................................... 18
End a call .......................................... 18
Speakerphone .................................. 18
Volume ............................................. 19
Mute.................................................. 19
Call waiting ....................................... 19
Temporary ringer silencing ............... 19
Temporary tone dialing ..................... 20
Redial .............................................. 20
Check voicemail ............................... 21
Chain dialing ..................................... 21
Find handset ..................................... 22
Web address .................................... 22
Transfer a call ................................... 23
Multiple handset use ................ 24
Join a call in progress ...................... 24
Intercom............................................ 25
Answer an incoming call during an
intercom call ................................. 25
Call transfer using intercom .............. 26
Directory .................................... 27
About the directory ........................... 27
Add a directory entry ........................ 28
Review and dial from the directory ... 30
Alphabetical search .......................... 30
Edit a directory entry......................... 31
Delete a directory entry .................... 31
Speed dial......................................... 32
Assign a speed dial entry ................. 32
Reassign a speed dial entry ............. 33
Dial a speed dial number .................. 33
Delete a speed dial entry .................. 33
Caller ID ..................................... 34
About caller ID .................................. 34
Information about caller ID with
call waiting .................................... 34
Caller ID log ...................................... 35
Missed call indicator ......................... 35
Memory match .................................. 36
Review and dial from the
caller ID log .................................. 36
ii
Table of contents
View dialing options .......................... 37
Save a caller ID log entry to
the directory .................................. 38
Delete the caller ID log entries ......... 39
Caller ID log screen messages......... 39
Answering system settings ..... 40
Answering system ............................ 40
Announcement ................................. 40
Record your own announcement...... 40
Play the announcement .................... 41
Delete your announcement .............. 41
Answer on/off.................................... 42
Call screening ................................... 43
Number of rings ................................ 43
Remote access code ........................ 44
Message alert tone ........................... 44
Recording time ................................. 45
Answering system operation
... 46
Answering system and voicemail ..... 46
Using the answering system and
voicemail together ........................ 46
Message capacity ............................. 47
New message indication................... 47
Call screening ................................... 48
Call intercept..................................... 48
Message playback ............................ 49
Delete all messages ......................... 50
Record, play or delete memos.......... 50
Message window displays ................ 51
Remote access ................................. 52
Appendix ................................... 53
Screen messages ............................. 53
Handset and telephone base
indicators ...................................... 55
Battery .............................................. 56
Troubleshooting ................................ 57
Important safety instructions............. 65
Precautions for users of implanted
cardiac pacemakers ..................... 66
Operating range................................ 66
ECO mode ........................................ 66
Maintenance ..................................... 67
About cordless telephones ............... 68
The RBRC
®
seal .............................. 68
Limited warranty ............................... 69
FCC, ACTA and IC regulations ........ 71
Technical specications.................... 72
Index .......................................... 73
1
Parts checklist
Your telephone contains the following items. Save your sales receipt and original
packaging in the event warranty service is necessary.
Getting started
To purchase replacement batteries or power adapters, visit our website at
www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or call 1 (800) 267-7377.
Telephone
line cord
Handsets (4)
Chargers and
charger adapters (3)
Telephone base
Telephone base
power adapter
Batteries (4)
Battery compartment
covers (4)
Abridged user’s manual
Abridged user’s manual
Quick start guide
Quick start guide
2
Getting started
Telephone base and charger installation
Install the telephone base and chargers as shown below.
If you subscribe to digital subscriber line (DSL) high-speed Internet service through
your telephone line, you must install a DSL lter between the telephone line cord and
telephone wall jack. Contact your DSL service provider for more information about
DSL lter.
Use only the power adapters supplied with this product. To order a replacement, visit
our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to
www.vtechcanada.com or call 1 (800) 267-7377.
The power adapters are intended to be correctly oriented in a vertical or oor mount
position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
CAUTION:
If you subscribe to telephone service from a cable company or a VoIP service provider, plug the
telephone line cord into the modem/router/terminal adapter provided by your cable/VoIP service
provider. Contact your cable/VoIP service provider if you have any difculties in installation.
•
•
Telephone base
Charger
Telephone
base power
adapter
Telephone
line cord
Telephone wall jack
A DSL lter (not
included) is required
if you have DSL high-
speed Internet service.
The DSL lter must
be plugged into the
telephone wall jack.
Charger
adapter
Electrical outlet
(not controlled
by a wall switch)
3
Getting started
Place the battery with the label
THIS SIDE UP facing up and the
wires inside the battery compartment.
2.Insert the battery connector securely
into the socket, matching the
orientation of the engraved label.
1.
Slide the battery compartment cover
towards the center of the handset
until it clicks into place.
3. Place the handset in the telephone base
or charger to charge.
4.
Battery installation
Install the battery as shown below.
If the handset will not be used for a long period of time, disconnect and remove the
battery to prevent any possible leakage.
To purchase replacement batteries, visit our website at www.vtechphones.com or
call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
•
•
The LCD backlight
turns on for
10 seconds to
denote the battery
starts to charge.
IMPORTANT:
Check for a dial tone by pressing . If you hear a dial tone, the installation is successful.
If you do not hear a dial tone:
Make sure the installation procedures described above are properly done.
It may be a wiring problem. If you have changed your telephone service to digital service from
a cable company or a VoIP service provider, the telephone line may need to be rewired to
allow all existing telephone jacks to work. Refer to Rewiring of telephone line for cable/VoIP
service users on page 5 for more information.
•
•
4
Getting started
Battery charging
Once you have installed the battery, the screen indicates the battery status
(see the table below). If necessary, place the handset in the telephone base or charger
to charge the battery. For best performance, keep the handset in the telephone base
or charger when not in use. The battery is fully charged after 11 hours of continuous
charging. See the table on page 56 for battery operating times.
If the screen is blank or displays Put in charger, you need to charge the handset
without interruption for at least 30 minutes to give the handset enough charge to use
for a short time. When the battery is low, the handset displays Low battery along
with a ashing icon. If you are on a call in low battery mode, the handset plays short
beeps to alert you.
The following table summarizes the battery charge indicators and actions to take.
Battery indicators Battery status Action
The screen is blank, or
displays Put in charger and
ashes.
The battery has no or very
little charge. The handset
cannot be used.
Charge without interruption
(at least 30 minutes).
The screen displays
Low battery and
ashes.
The battery has enough
charge to be used for a short
time.
Charge without interruption
(about 30 minutes).
The screen displays
HANDSET X.
The battery is charged. To keep the battery charged,
place it in the telephone
base or charger when not
in use.
If you place the handset in the telephone base or charger without plugging in a battery, the
screen displays No battery.
After you install your telephone or power returns following a power
outage, the handset will prompt you to set the date and time.
For instructions, see Set date and time on page 12. To skip
setting, press CANCEL.
Date: MM/DD/YY
ANS ON
ECO
5
Getting started
Rewiring of telephone line for cable/VoIP service users
If you have changed to cable/VoIP service through a modem/router/terminal adapter
to establish telephone connection, the existing telephone jacks in your home may no
longer work. Your cable/VoIP service provider uses a seperate cable connecting from
the main line to the modem installed in your home.
To allow all existing telephone jacks to work, rewiring of the telephone line (as
indicated by the dotted line in the illustration below) may be needed. Rewiring requires
professional installation (fees may apply). Contact your cable/VoIP service provider for
more information.
Main cable
line
NEW
Main
landline
OLD
Modem/Router/
Terminal adapter
Conventional
telephone line jack
6
Getting started
Handset layout
REDIAL/PAUSE
Press repeatedly to review the last 10 numbers dialed
(page 20).
While dialing or entering numbers, press and hold to insert
a dialing pause (page 18, page 28 or page 38).
/ / VOLUME
Press to review the directory when the phone is not in use
(page 30).
During a call or message playback, press to increase the
listening volume (page 19 or page 49).
Press to scroll up while in a menu, or reviewing the
directory, caller ID log or redial list.
While entering numbers or names in the directory, press
to move the cursor to the right.
/FLASH
Press to make or answer a call (page 18).
During a call, press to answer an incoming call when you
receive a call waiting alert (page 19).
1
While reviewing a caller ID log entry, press repeatedly to
add or remove 1 in front of the caller ID log entry before
dialing or saving it to the directory (page 37).
Press and hold to set or dial your voicemail number
(page 14 and page 21).
TONE
While on a call, press to switch to tone dialing temporarily
when using pulse service (page 20).
Dialing keys
Press to enter numbers or characters.
Press to answer an incoming call (page 18).
Press to make or answer a call using the handset
speakphone (page 18).
During a call, press to switch between the handset
speakerphone and the handset earpiece (page 18).
•
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•
7
Getting started
Handset layout
CID/ /VOLUME
Press to review the caller ID log when the phone is not in
use (page 36).
During a call or message playback, press to decrease the
listening volume (page 19 or page 49).
Press to scroll down while in a menu, or reviewing the
directory, caller ID log or redial list.
While entering numbers or names in the directory, press to
move the cursor to the left.
MENU/SELECT
Press to show the menu (page 9).
While in a menu, press to choose an item, or save an
entry or setting.
OFF/CANCEL
During a call, press to hang up.
While the handset is ringing, press to silence the ringer
temporarily (page 19).
Press and hold to erase the missed call indicator when the
phone is not in use (page 35).
While in a menu, press to return to the previous menu,
or press and hold to return to idle mode, without making
changes.
QUIET
#
Press and hold to set and turn on the quiet mode, or turn it
off (page 11).
Press repeatedly to show other dialing options when
reviewing a caller ID log entry (page 37).
INT
Press to start an intercom conversation or transfer a call
(page 25 or page 26 ).
MUTE/DELETE
While on a call, press to mute the microphone
(page 19).
While using the dialing keys, press to delete digits or
characters (page 18 and page 28).
While the handset is ringing, press to silence the ringer
temporarily (page 19).
When reviewing the directory, caller ID log or redial list,
press to delete the displayed entry (page 31, page 39 or
page 20).
•
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•
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•
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•
8
Getting started
Telephone base layout
/VOL+ and /VOL-
Press to adjust the listening volume during message
playback (page 49).
Press to adjust the telephone base ringer volume when
the phone is not in use (page 10).
Press to page all system handsets (page 22).
Message window
Shows the number of messages, and other information
of the answering system or telephone base (page 51).
ANS ON/OFF
Press to turn the answering system on or off (page 42).
X/DELETE
Press to delete the playing message (page 49).
Press twice to delete all previously reviewed messages
when the phone is not in use (page 49).
/REPEAT
Press to repeat a message (page 49).
Press twice to play the previous message (page 49).
/SKIP
Press to skip to the next message (page 49).
/PLAY/STOP
Press to play messages (page 49).
Press to stop message playback (page 49).
•
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•
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9
Telephone settings
Using the menu
You can use a cordless handset to change the telephone settings.
In the ringers menu, you can select the ringer tones and adjust the ringer volume for
incoming calls.
In the settings menu, you can change the settings for LCD language, voicemail
number, voicemail indicators, key tone, home area code and dial mode.
Go to Answering system settings (from page 40 to page 45) for instructions to
change the answering system settings.
To enter the handset menu:
Press MENU when the phone is not in use.
Press or until the handset displays the desired
feature menu.
Press SELECT to enter that menu.
To return to the previous menu, press CANCEL.
To return to idle mode, press and hold CANCEL.
Handset ringer volume
You can adjust the ringer volume or turn the ringer off on each handset. When the
ringer is turned off, the handset displays and Ringer off.
Press MENU when the handset is not in use.
Press or until the handset displays Ringers, then
pressress SELECT.
The handset displays Ringer volume, then press
SELECT again.
Press or to sample each ringer volume level.
Press SELECT to save your selection. You hear a
conrmation tone.
The ringer volume also determines the ringer volume for
intercom calls. If the ringer volume is set to off, that handset
is silenced for all incoming calls except paging tone.
1.
2.
3.
•
•
1.
2.
3.
4.
5.
Ringers
ANS ON
ECO
Ringer volume
ANS ON
ECO
Volume:
ANS ON
ECO
10
Telephone settings
Telephone base ringer volume
Press /VOL
+
or /VOL
-
on the telephone base to adjust the
ringer volume when the phone is not in use.
When you set the ringer volume to zero, the base ringer is off
and the telephone base announces, “
Base ringer is off.”
Ringer tone
You can choose from different ringer tones on each handset.
Press MENU when the handset is not in use.
Press or until the handset displays Ringers,
then press SELECT.
Press or until the handset displays Ringer tone,
then press SELECT.
The handset displays Tone: with the current setting displayed.
Press or to sample each ringer tone.
Press SELECT to save your selection. You hear a
conrmation tone.
If you turn off the ringer volume, you will not hear ringer
tone samples.
1.
2.
3.
4.
5.
Ringers
ANS ON
ECO
Ringer tone
ANS ON
ECO
Tone: 1
ANS ON
ECO
11
Telephone settings
Quiet mode
You can turn on the quiet mode for a period of time (1-12 hours). During this period,
all tones (except paging tone) and call screening are muted.
When you turn on the quiet mode, the answering system turns on automatically. When
the quiet mode duration expires, the answering system remains on.
To set the duration and turn on the quiet mode:
Press and hold QUIET
#
when the handset is not in use.
The handset displays Quiet: _ _ hours. Use the dialing keys
(0-9) to enter the desired duration (01-12).
Press SELECT to save. You hear a conrmation tone.
The handset displays Quiet mode on, ANS ON and .
The ANS ON/OFF light on the telephone base turns on.
To turn off the quiet mode:
Press and hold QUIET# when the handset is not in use. The
handset displays Quiet mode off briey and then returns to idle.
When you change the settings of the ringer tone, handset ringer
volume or telephone base ringer volume, you can still hear the
samples even if the quiet mode is on.
1.
2.
3.
•
Quiet: __ hours
[ 1-12 ]
ECO
Quiet: 10 hours
[ 1-12 ]
ECO
Quiet mode on
10:01
AM
ANS ON
ECO
08/20
12
Telephone settings
Set date and time
The answering system announces the date and time of each message prior to
playing it. Before using the answering system, set the date and time as follows. If you
subscribe to caller ID service, the day, month and time are set automatically with each
incoming call. However, the year must be correct so that the day of the week can be
calculated from the caller ID information.
Press MENU when the handset is not in use.
Press or until the handset displays Set date/time,
then press SELECT.
Press or to select the month then press SELECT,
or use the dialing keys to enter a two-digit number (01-12).
Press or to select the date then press SELECT,
or use the dialing keys to enter a two-digit number (01-31).
Press or to select the year then press SELECT,
or use the dialing keys to enter a two-digit number (00-99) then
press SELECT.
Press or to select the hour then press SELECT,
or use the dialing keys to enter a two-digit number (01-12).
Press or to select the minute then press SELECT,
or use the dialing keys to enter a two-digit number (00-59).
Press or to select AM or PM.
Press SELECT to save the settings. You hear a conrmation tone.
If the date and time are not set when a message is recorded, the system announces,
“Time and date not set,” before each message plays.
The phone plays two beeps if you enter an invalid number.
1.
2.
3.
4.
5.
6.
7.
8.
9.
•
•
Set date/time
ANS ON
ECO
Date: MM/DD/YY
ANS ON
ECO
Time: HH/MM
- -
ANS ON
ECO
13
Telephone settings
LCD language
You can select English, French or Spanish to be used in all screen displays.
Press MENU when the handset is not in use.
Press or until the handset displays Settings,
then press SELECT.
Press SELECT to choose LCD language.
Press or to choose English, Français or Español,
then press SELECT.
The screen displays Set English? when you
choose English.
The screen displays Set Francais? when you
choose Français.
The screen displays Set Espanol? when you
choose Español.
5. Press SELECT to save your selection. You hear a conrmation tone.
If you accidentally change the LCD language to French or Spanish, you can reset it to
English easily by pressing MENU then entering 364#
.
1.
2.
3.
4.
•
•
•
Settings
ANS ON
ECO
LCD language
ANS ON
ECO
English
ANS ON
ECO
14
Telephone settings
Voicemail number
If you subscribe to voicemail service offered by your telephone service provider,
you can save the voicemail number to 1 on each handset for easy access.
When you want to retrieve voicemail messages, press and hold 1. Contact your
telephone service provider for more information and assistance about using your
voicemail service.
To set your voicemail number:
Press and hold 1 when the phone is not in use.
Use the dialing keys to enter the voicemail number (up to
30 digits).
Press or to move the cursor to the left or right.
Press DELETE to erase a digit.
Press and hold DELETE to erase all digits.
Press and hold PAUSE to insert a dialing pause (a P appears).
3. Press SELECT to save. Then the handset dials the saved voicemail number.
-OR-
Press MENU when the handset is not in use.
Press or to scroll to Settings, then press SELECT.
Press or to scroll to Voicemail #, then press SELECT.
Use the dialing keys to enter the voicemail number
(up to 30 digits).
Press or to move the cursor to the left or right.
Press DELETE to erase a digit.
Press and hold DELETE to erase all digits.
Press and hold PAUSE to insert a dialing pause
(a P appears).
Press SELECT to save. The handset displays VM # saved and
the stored number. You hear a conrmation tone.
1.
2.
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•
1.
2.
3.
4.
•
•
•
•
5.
Settings
ANS ON
ECO
Voicemail #
ANS ON
ECO
Voicemail #
_
ANS ON
ECO
15
Telephone settings
Clear voicemail
If you subscribe to voicemail service offered by your telephone service provider,
the handsets display New voicemail and when you have new voicemail
messages. Contact your telephone service provider for more information about
using your voicemail service.
After you have listened to all new voicemail messages, the indicators on the handsets
turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is new
voicemail but there are none (for example, when you have accessed your voicemail
while away from home). The clear voicemail feature only turns off the indicators;
it does not delete your voicemail messages. As long as you have new voicemail
messages, your telephone service provider continues to send the signal to turn on
the indicators.
To manually turn off these indicators:
Press MENU when the handset is not in use.
Press or until the handset displays Settings,
then press SELECT.
Press or until the handset displays Clr voicemail,
then press SELECT. The handset displays Reset VM Icon?
Press SELECT to save your selection. You hear a
conrmation tone.
Your telephone service provider may alert you of new messages
with a stutter (broken) dial tone. Contact your telephone service
provider for details.
1.
2.
3.
4.
Settings
ANS ON
ECO
Clr voicemail
ANS ON
ECO
Reset VM Icon?
ANS ON
ECO
16
Telephone settings
Key tone
You can turn the key tone on or off for each handset.
If you turn the key tone on, the handset beeps with each key press. If you turn the key
tone off, there are no beeps when you press the handset keys.
Press MENU when the handset is not in use.
Press or until the handset displays Settings,
then press SELECT.
Press or
until the handset displays
Key tone,
then press SELECT.
Press or
to choose Key tone:On or Key tone:Off.
Press SELECT to save your selection. You hear a
conrmation tone.
Home area code
If you dial local calls using only seven digits (area code not
required), you can program your home area code so that when
you receive a call within your local area, the telephone number is
automatically stored in the caller ID log without the area code.
Press MENU when the phone is not in use.
Press or until the handset displays Settings,
then press SELECT.
Press or until the handset displays Home area code,
then press SELECT.
Use the dialing keys (0-9) to enter the desired home
area code.
Press DELETE to delete a digit.
Press and hold DELETE to delete all digits.
5. Press SELECT to save. You hear a conrmation tone.
If, in the future, your telephone service provider requires you to dial the area code when
making a local call, or, if you move to a location that requires it, follow the steps above to
delete the home area code you have already programmed. After you have deleted the
home area code, _ _ _ appears.
1.
2.
3.
4.
5.
1.
2.
3.
4.
•
•
Settings
ANS ON
ECO
Key tone
ANS ON
ECO
Key tone:On
ANS ON
ECO
Settings
ANS ON
ECO
Home area code
ANS ON
ECO
Home area code
_ _ _
ANS ON
ECO
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