promethean ActivPanel 6 User guide

Brand: promethean

Model: ActivPanel 6

Type: User guide

System Install and User Guide

TP-2075-EN-V01

All software, resources, drivers and documentation supplied in the Promethean ActivInspire download are copyright

Promethean Limited 2018. Promethean grants a license to install and use Promethean ActivInspire software,

including any resources, drivers and documentation supplied in the download. Refer to the licence agreement for

information about the terms and conditions of this licence.

Promethean is owner of a number of trademarks in several jurisdictions across the world. The Promethean products

documented in this guide include aspects which are protected under their respective patent, copyright, design

HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI

Licensing LLC.

VESA is a registered mark of Video Electronics Standards Association.

Apple is a trademark or registered trademark of Apple, Inc. in the United States and other countries. Windows is a

registered trademark or trademark of Microsoft Corporation in the United States and other countries. Linux is a

registered trademark of Linus Tovalds in the United States and other countries.

All other trademarks remain the property of their respective owners.

This guide is distributed online. It may only be reproduced for use within the institution in which the product is used.

For use outside of your institution, no part of this guide may be reproduced, transmitted, stored in a retrieval system or

translated into any other language without the prior permission of Promethean Limited.

Please note that the content in this guide is protected under copyright law. Although every care has been taken in

the compilation of this guide, Promethean Limited accepts no responsibility for errors or omissions, or for damages

resulting from the use of information contained within the following pages.

Table of contents

Table of contents 3

General safety information 4

Safety information - ActivPanel 5

Safety information - OPS-M and ActivConnect OPS-G 8

Safety information - ActivConnect G-Series 11

Safety information - ActivSoundBar 13

Box contents 15

Interfaces 20

Controls 29

Installation 32

Setup 56

Operation 71

Warranty, registration and support 81

Troubleshooting 82

Compliance 84

General safety information

Read and understand all safety information, operating instructions, and product labels before operating the

equipment. Keep this guide in a safe place for future reference.

The lightning flash with arrow-head symbol, within an equilateral triangle, is intended to alert the user

to the presence of “dangerous voltage” within the product’s enclosure that may be sufficient to

constitute a risk of electric shock to persons.

The exclamation mark within a triangle is intended to alert the user to the presence of important

operating and maintenance (servicing) instructions.

To reduce the risk of fire or electric shock, do not expose this product to smoke, rain, dust or moisture.

To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts inside.

Refer servicing to qualified service personnel.

• This product is designed and manufactured to operate within defined design limits, and misuse may result in

electric shock or fire.

• The installation of this product should be completed by a Promethean Trained Installer.

• Use of components not supplied by Promethean or not meeting minimum specifications may impact

performance and affect the warranty. For Promethean Warranty Terms and Conditions, please visit

www.PrometheanWorld.com/ActivCare

ActivPanel System Install and User Guide 4

Safety information - ActivPanel

• Inspect the ActivPanel for any physical damage to the casing before use. If damage is apparent, take care to

avoid contact with any potentially live parts.

• Do not under any circumstances try to gain access to internal parts of the ActivPanel. If you suspect that the

device is damaged or faulty, you should contact Technical Customer Support, or an authorised Promethean

service agent for advice.

• Always use accessories recommended by Promethean to ensure compatibility.

• Only use the power cable that is compatible with your mains outlet socket. If you are unsure of the electrical

compatibility of your equipment, please contact Promethean or an authorised Promethean service agent

before attempting to connect the device to the mains supply.

• Use a wall socket that is close to the ActivPanel and that is easily accessible.

• Firmly insert the power plug into the wall socket. Partial connection could cause sparks.

• To avoid the risk of electric shock or component damage, disconnect the ActivPanel from the power supply

before plugging in any other cables.

• Hold the power plug when unplugging the device. Pulling the power cable may damage the wires inside the

cable and cause fire or electric shock.

• To avoid the risk of electric shock, do not touch the power plug with wet hands.

• Unplug the power plug before cleaning the ActivPanel.

• Do not use any liquid or spray cleaner when wiping the device. We recommend mixing a solution of

50%isopropanol and 50%water in a spray bottle, and spraying this onto a micro-fibre or 100%cotton cloth. Wipe

the glass surface gently; do not spray the solution onto the ActivPanel. Doing so could saturate the electronics

and cause damage to the device. Only a small amount of the solution is needed to clean and sanitize the glass.

• Do not use volatile solvents (such as alcohol, rosin, and toluene) to clean the ActivPanel. These types of

chemicals might damage the housing.

• Do not use abrasive cleaners.

• Do not apply pressure to the screen. Allow the glass to air dry.

• When moving the ActivPanel from an area of low temperature to one of high temperature, condensation may

form on the housing. Do not power on the device immediately after this to avoid causing fire, electric shock or

component damage.

• To avoid electric shock, avoid handling the power cable during electrical or thunder storms.

• Unplug the ActivPanel during a lightning storm or when it will not be used for a long period of time. This will

protect the device from damage due to power surges.

• Do not place the ActivPanel in front of an air conditioning unit to avoid condensation which could cause fire,

electric shock or component damage.

• The ventilation holes in the housing are designed to protect the ActivPanel against overheating. Be careful not

to block them.

• Do not embed the ActivPanel in a cabinet, unless the cabinet is well ventilated.

• Do not put the ActivPanel on or beside any radiator or heater.

• Do not insert hands or any other objects into the ventilation holes or signal joints of the ActivPanel.

• Never place, spill or pour any liquid on any part of the ActivPanel. The device could short circuit causing a fire or

electric shock.

• Do not apply excessive pressure to the surface of the ActivPanel.

• Do not use your fingers or any other hard object to knock, press on or scratch the screen of the ActivPanel.

• Do not put any flammable or explosive objects near the ActivPanel.

• Manufacturer-reported maximum luminance LMax_Reported is 400cd/m2.

5 ActivPanel System Install and User Guide

The remote control operates on 2 x AAA alkaline batteries.

• Risk of explosion if batteries are replaced with incorrect type!

• Incorrect polarity may cause damage or leakage of the batteries, operating injury and contamination of the

remote control.

• Keep new and used batteries away from children.

• If the battery compartment does not close securely, stop using the remote control and keep it away from

children.

• If you think batteries might have been swallowed or placed inside any part of the body, seek immediate

medical attention.

If any of the following occurs, please contact Technical Customer Support:

• The power cable fails or frays.

• Liquid sprays, or any object drops, into the ActivPanel.

• The ActivPanel is exposed to rain or moisture.

• The ActivPanel is dropped or damaged in any way.

• The ActivPanel emits abnormal sounds.

• The ActivPanel emits smoke or odour.

• The performance of the ActivPanel changes substantially.

Environmental considerations

Temperature:

• Operating: 0°C (32°F) to +40°C (104°F)

• Storage: -15°C (-5°F) to +55° (131°F)

Relative Humidity (non condensing):

• Operating: 20% to 80%

• Storage: 20% to 90%

ActivPanel System Install and User Guide 6

Weight

AP6-65-4K AP6-70 AP6-75-4K AP6-86-4K

47.5kg (105lbs) 55kg (121lbs) 60.7kg (134lbs) 77.8kg (172lbs)

49.7kg (110lbs) 57.2kg (126lbs) 62.9kg (139lbs) 80.0kg (176lbs)

53.7kg (119lbs) 61.2kg (135lbs) 66.9kg (148lbs) 84.0kg (185lbs)

65.6kg (145lbs) 78.0kg (172lbs) 85.0kg (187lbs) 108.0kg (238lbs)

ENERGY STAR is a set of power saving guidelines issued by the U.S.Environmental Protection Agency (EPA).

ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S.Department of Energy

helping us all save money and protect the environment through energy efficient products and practices.

AP6-86-4K is not ENERGY STAR approved.

7 ActivPanel System Install and User Guide

Safety information - OPS-M and

ActivConnect OPS-G

This product is an optional accessory.

• Inspect the product for any physical damage to the casing before use. If damage is apparent, take care to

avoid contact with any potentially live parts.

• Do not under any circumstances try to gain access to internal parts of the product. If you suspect that the

device is damaged or faulty, you should contact Technical Support, or an authorised Promethean service

agent for advice.

• To avoid the risk of electric shock or component damage, disconnect the ActivPanel from the power supply

before removing the product.

• The ventilation holes in the housing are designed to protect the product against overheating. Be careful not to

block them.

• Do not insert hands or any other objects into the ventilation holes or signal joints of the product.

• Never place, spill or pour any liquid on any part of the product. The product could short circuit causing a fire or

electric shock.

• Do not place the product in front of an air conditioning unit to avoid condensation which could cause fire,

electric shock or component damage.

• Do not put the product on or beside any radiator or heater.

• Do not put any flammable or explosive objects near the product.

• Always use accessories recommended by Promethean to ensure compatibility.

• To avoid the risk of electric shock or component damage ensure the panel is disconnected from the power

supply before plugging any cables into the product.

• Do not use any liquid or a spray cleaner when wiping the device. Use a slightly damp cloth. Never use any

alcohol-, solvent-, or ammonia-based liquid when wiping the screen. Do not use abrasive cleaners.

• When moving the product from an area of low temperature to one of high temperature, condensation may

form on the housing. Do not power on the device immediately after this to avoid causing fire, electric shock or

component damage.

If any of the following occurs, please contact Technical Customer Support:

• Liquid sprays, or any object drops, into the product.

• The product is dropped or damaged in any way.

• The product emits abnormal sounds.

• The product emits smoke or odour.

• The performance of the product changes substantially.

ActivPanel System Install and User Guide 8

Caution

Risk of explosion if the battery in the product is replaced by one of an incorrect type.

Table 1 - Battery types

Model number Battery type

PRM-ACON1-OPS CR1220

OPS2-5P4R500H CR2032

OPS2-5P8R256S CR2032

• Incorrect polarity of batteries may cause damage or leakage of the batteries, operating injury, and

contamination.

• If you think batteries might have been swallowed or placed inside any part of the body, seek immediate

medical attention.

• Dispose of batteries according to the local laws and regulations of your region, or contact your Promethean

reseller.

• OPS2-5P4R500H and OPS2-5P8R256S must only be connected to a USBinterface of versionUSB2.0/USB3.0.

• OPS2-5P4R500H and OPS2-5P8R256S belong to receiver category1.

Environmental considerations

OPS-M

Temperature:

• Operating: 0°C (32°F) to +40°C (104°F)

• Storage: -20°C (-4°F) to +60°C (140°F)

Relative Humidity (non-condensing):

• Operating: 10% to 90%

• Storage: 10% to 90%

ActivConnect OPS-G

Temperature:

• Operating: -5°C (23°F) to +45°C (113°F)

• Storage: -10°C (14°F) to +50°C (122°F)

Relative Humidity (non-condensing):

• Operating: 10% to 80%

• Storage: 10% to 90%

Weight

OPS-M

• Net weight: 1.0kg

9 ActivPanel System Install and User Guide

ActivConnect OPS-G

• Net weight: 0.72kg

ActivPanel System Install and User Guide 10

Safety information -

ActivConnect G-Series

This product is an optional accessory.

• Inspect the ActivConnect G-Series for any physical damage to the casing before use. If damage is apparent,

take care to avoid contact with any potentially live parts.

• Do not under any circumstances try to gain access to internal parts of the ActivConnect G-Series. If you

suspect that the device is damaged or faulty, you should contact Technical Customer Support, or an

authorised Promethean service agent for advice.

• To avoid the risk of electric shock or component damage, disconnect the ActivConnect G-Series from the

power supply before removing the ActivConnect G-Series.

• The ventilation holes in the housing are designed to protect the ActivConnect G-Series against overheating. Be

careful not to block them.

• Do not insert hands or any other objects into the ventilation holes or signal joints of the ActivConnect G-Series.

• Never place, spill or pour any liquid on any part of the ActivConnect G-Series. The device could short circuit

causing a fire or electric shock.

• Do not place the ActivConnect G-Series in front of an air conditioning unit to avoid condensation which could

cause fire, electric shock or component damage.

• Do not put the ActivConnect G-Series on or beside any radiator or heater.

• Do not put any flammable or explosive objects near the ActivConnect G-Series.

• Always use accessories recommended by Promethean to ensure compatibility.

• Only use the power cable that is compatible with your mains outlet socket. If you are unsure of the electrical

compatibility of your equipment, please contact Promethean or an authorised Promethean service agent

before attempting to connect the device to the mains supply.

• Use a wall socket that is close to the ActivConnect G-Series and that is easily accessible.

• Firmly insert the power plug into the wall socket. Partial connection could cause sparks.

• To avoid the risk of electric shock or component damage, disconnect the ActivConnect G-Series from the

power supply before plugging in any other cables.

• Hold the power plug when unplugging the device. Pulling the power cable may damage the wires inside the

cable and cause fire or electric shock.

• To avoid the risk of electric shock, do not touch the power plug with wet hands.

• Unplug the power plug before cleaning the ActivConnect G-Series.

• To avoid electric shock, avoid handling the power cable during electrical or thunder storms.

• Unplug the ActivConnect G-Series during a lightning storm or when it will not be used for a long period of time.

This will protect the device from damage due to power surges.

• Do not use any liquid or a spray cleaner when wiping the device. Use a slightly damp cloth. Do not use abrasive

cleaners.

• When moving the ActivConnect G-Series from an area of low temperature to one of high temperature,

condensation may form on the housing. Do not power on the device immediately after this to avoid causing

fire, electric shock or component damage.

If any of the following occurs, please contact Technical Customer Support:

• Liquid sprays, or any object drops, into the ActivConnect G-Series.

• The ActivConnect G-Series is dropped or damaged in any way.

11 ActivPanel System Install and User Guide

• The ActivConnect G-Series emits abnormal sounds.

• The ActivConnect G-Series emits smoke or odour.

• The performance of the ActivConnect G-Series changes substantially.

Environmental considerations

Temperature:

• Operating: -5°C (23°F) to +45°C (113°F)

• Storage: -10°C (14°F) to +50°C (122°F)

Relative Humidity (non condensing):

• Operating: 10% to 80%

• Storage: 10% to 90%

Weight

• Net Weight: 0.64kg (1.4lbs)

ActivPanel System Install and User Guide 12

Safety information -

ActivSoundBar

This product is an optional accessory.

• The installation of this product should be completed by a Promethean Trained Installer. Use of components not

supplied by Promethean or not meeting minimum specifications may impact performance and affect

warranty. Contact your Promethean partner or visit support.prometheanworld.com for more information.

• Only use the interchangeable plug or adapter which is compatible with your mains outlet socket. If you are

unsure of the electrical compatibility of your equipment, please contact Promethean or an authorised

Promethean service agent before attempting to connect the unit to the mains supply.

• The product does not contain any user serviceable parts and must not be opened. If you suspect that the

ActivSoundBar is damaged or faulty, you should contact Promethean or an authorised Promethean service

agent for advice.

• Inspect the product for physical damage to the casing before use. If damage is apparent, take care to avoid

contact with any potentially live parts.

• You should not attempt, under any circumstances, to gain access to internal parts of the product.

• This product is designed and manufactured to operate within defined design limits, and misuse may result in

electric shock or fire. To prevent the product from being damaged, the following rules should be observed for

the installation, use and maintenance of the product.

• For Promethean Warranty Terms and Conditions, please visit: www.PrometheanWorld.com/ActivCare

• For online Technical Support for all Promethean products, please visit: support.prometheanworld.com

Warning: To reduce the risk of fire or electric shock, do not expose this product to smoke, rain, dust or

moisture!

The lightning flash with arrow-head symbol, within an equilateral triangle, is intended to alert the user to the presence of non-insulated

“dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to

persons.

The exclamation point within a triangle is intended to alert the user to the presence of important operating and maintenance

(servicing) instructions in the literature accompanying the appliance.

Caution: To reduce the risk of electric shock, do not remove cover (or back). No user-serviceable parts

inside. Refer servicing to qualified service personnel.

13 ActivPanel System Install and User Guide

IMPORTANT SAFETY INSTRUCTIONS

Read these instructions – All the safety and operating instructions should be read before this product is

operated.

Keep these instructions – The safety and operating instructions should be retained for future reference.

Heed all warnings – All warnings on the appliance and in the operating instructions should be adhered

to.

Follow all instructions – All operating and use instructions should be followed.

ActivPanel System Install and User Guide 14

Box contents

ActivPanel

x1 x1

Cable length: 3m

A A

DR-7152001

Cable length: 3m

DR-6352076E

AP6-65-4K, AP6-70, AP6-75-4K

x2 x2

DR-6352076C DR-6352076D

AP6-86-4K

DR-7141081

AP6-65-4K, AP6-75-4K, AP6-86-4K

10202ZZZZ000136

AP6-65-4K, AP6-75-4K, AP6-86-4K

DR-6281013

AP6-70

DR-6281030

AP6-65-4K, AP6-75-4K, AP6-86-4K

M8X20-3

DR-7232047

DR-7232048

DR-7232049

TP-2071

TP-2088

15 ActivPanel System Install and User Guide

EMEA/USA

Cable length: 3m

SOUTHAFRICA

Cable length: 3m

SAUDIARABIA

Cable length: 3m

CHINA

Cable length: 3m

OPS-M

This product is an optional accessory.

OPS2-5P4R500H

OPS2-5P8R256S

x2 x1

TP-2072

ActivPanel System Install and User Guide 16

ActivConnect OPS-G

This product is an optional accessory.

PRM-ACON1-OPS

x2 x1

TP-2073

TP-2093

ActivConnect G-Series

This product is an optional accessory.

x1 x5

Y.P.J.DY.0050, Y.P.J.DY.0051

Y.P.J.DY.0052, Y.P.J.DY.0053

Y.P.J.DY.0064

Cable length: 2.9m

SC-M4X06-2

DR-7102006

Y.XC.HD.0095

Cable length: 1.5m

WA-M4-1

Y.P.J.DY.0061

Y.XC.HD.0094

Cable length: 1.5m

TP-2000

TP-2006

TP-2023

17 ActivPanel System Install and User Guide

ActivSoundBar

This product is an optional accessory.

x1 x2

DR-7171021

Not for use with ActivPanel

95;8)+

*

ASB-40

DR-6061039

SC-6/32x1/2-UTS

SC-8x1/2”

CB-17.3.003.0099

Cable length: 5m

M4-1

WA-M4-1

TP-2044

EMEA/USA

CB-17.3.001.0006

Cable length: 3m

CB-17.3.001.0008

Cable length: 3m

CB-17.3.001.0007

Cable length: 3m

ASIA

CB-17.3.001.0006

Cable length: 3m

CB-17.3.001.0007

Cable length: 3m

CB-17.3.001.0146

Cable length: 3m

ActivPanel System Install and User Guide 18

SOUTHAFRICA

CB-17.3.001.0147

Cable length: 3m

CB-17.3.001.0149

Cable length: 3m

SAUDIARABIA

CB-17.3.001.0006

Cable length: 3m

19 ActivPanel System Install and User Guide

Interfaces

AP6-70

HDMI

USB

HDMI

TOUCHUSB

HDMI2

HDMI3

AC-G AC-G

LAN

TOUCH3

TOUCH2

TOUCH2 TOUCH3

SPDIFUSB 1

USB 2

ActivPanel System Install and User Guide 20

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promethean ActivPanel 6 User guide

promethean ActivPanel 6 User guide

promethean ActivPanel 6 User guide

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