Canon imagePROGRAF iPF815 Owner's manual
- Category
- Large format printers
- Type
- Owner's manual
1
Printer Operations
Troubleshooting
2
Be sure to read " Safety Precautions" in the fi rst
booklet, Printer Operations.
Basic Guide
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
This Basic Guide includes three booklets.
Large-Format Printers
ENG
3
Printer Relocation
Printer Driver Installation
2
Troubleshooting
Safety Precautions ........................................2
Types of Manuals .............................................5
Documentation Conventions ............................6
Parts .................................................................8
Attaching the Roll Holder to Rolls ...................12
Loading Rolls in the Printer ............................14
Removing the Roll from the Printer ................18
Loading Sheets in the Printer .........................22
Removing Sheets ...........................................24
Consumables..................................................25
Replacing Ink Tanks .......................................26
Replacing the Maintenance Cartridge ............32
Replacing the Printhead .................................37
Menu Map.......................................................42
Troubleshooting ................................................ 2
If Roll Paper Jams ..........................................18
If a Sheet Jams...............................................21
If Paper is Soiled ............................................23
If Printing is Faint ............................................25
If Vertical Lines are Warped or Colors are
Misaligned ..................................................26
If Banding Occurs ...........................................28
If Line Length Does Not Match .......................30
Error Messages ..............................................32
Preparing to Transfer the Printer ......................2
Reinstalling the Printer .....................................8
Installing the Printer Driver (Windows) ...........12
Installing the Printer Driver (Mac OS X) .........14
Convenient Printer Driver Features ................16
2
Paper Problems
Phenomenon
Roll paper cannot be inserted into
the paper feed slot
The roll paper is warped. Straighten out curls and reload the roll.
Cannot load sheets Press the Feeder Selection button to activate the Cut
Sheet lamp .
The paper source selection is
incorrect.
Paper is not cut straight The paper is bent or curled at the
cut position.
Straighten out any curling by the edges of the paper.
Reload the paper correctly.Paper rises by the ends of the cut
position before it is cut.
Paper is not cut In the printer driver, No or Print
Cut Guideline is specified in Auto
Cut .
In MAIN MENU , Eject or Manual
is specified in Cutting Mode .
Specify Yes in Auto Cut in the printer driver.
Specify Automatic in Cutting Mode in MAIN MENU .
Cause Corrective Action
Troubleshooting
This section gives troubleshooting tips in case of problems.
The Media Take-up Unit continues
rotating
There is a foreign object in the
path of the Media Take-up
Sensor .
The Media Take-up Sensor cord
is not connected to the Right
Media Take-up Unit correctly.
Remove the foreign object from the Media Take-up
Sensor path. Arrange the Basket Cloth and Basket
Rod so they do not interfere with the Media Take-up
Sensor .
Reconnect the Media Take-up Sensor cord as
follows.
(→"Using the Media Take-up Unit," User Manual)
If the Media Take-up Unit continues rotating, contact
your Canon dealer for assistance.
1. Turn the printer off.
2. Disconnect the Media Take-up Sensor cord from
the Right Media Take-up Unit and reconnect it
firmly, all the way in.
3. Turn the printer on.
Rolls are not cut when you are
using the Media Take-up Unit .
Either execute Paper Cutting in the Control Panel or
lift the Release Lever and cut the roll with scissors.
(→"Removing Printed Documents from the Media
Take-up Unit (Optional)," User Manual)
The size of clear film cannot be
detected
The Platen is soiled with ink or
other substances.
Open the Top Cover and clean the entire Platen .
(→
, If Paper is Soiled)
If paper cannot be advanced from
Roll 2 (Lower) , the Roll Unit
Cable is disconnected.
Connect the Roll Unit Cable firmly to the Roll Unit
Power Supply Inlet and the inlet on the roll unit.
3
Troubleshooting
Printing Does Not Start
Phenomenon
The Data lamp on the Control
Panel does not light up
The printer does not respond even
if print jobs are sent
1.
2.
1.
2.
Ink Filling.. is displayed
Make sure the power cord is securely plugged in, all
the way. Press the Power button to turn on the printer.
Press the Online button on the Control Panel to
bring the printer online.
In Windows, select the printer by clicking Select
Printer or Printer in the printing dialog box and try
printing again.
In Windows, restart the print job as follows.
In Mac OS X, open the dialog box of the printer driver,
select the printer from the list of Printer , and try
printing again.
Select the printer icon in the Printers and Faxes (or
Printers ) window.
Clear Pause Printing in the File menu to restart the
print job.
In Mac OS X, restart the print job as follows.
Open the Printer Setup Utility (or the Print
Center ).
Select the printer, and then Resume Printer (or
Start Jobs ) in the Printers menu to restart the print
job.
Wait until the system has been filled with ink. This
process may take about ten minutes.
The printer is not on.
The printer is offline.
The target printer was not selected
when printing. (The printer is in
Sleep mode.)
The print job is paused. (The
printer is in Sleep mode.)
The printer was forced off during
operation.
Cause Corrective Action
Print the job saved on the printer's hard disk.You have selected Save in mail
box in Output Method on the
printer.
The display screen indicates
Agitating
The time for agitation varies depending on how long
the printer has been turned off. (Between about a
minute and a half to twenty minutes.) During agitation,
you can print or do other operations after the printer
goes Online .
Ink agitation is in progress.
(→"Printing Saved Jobs," User Manual)
4
Troubleshooting
The printer stops during a print job
Phenomenon
The printer ejects blank, unprinted
paper
This operation is normal.
Print a test pattern to check the nozzles and make
sure the Printhead is in good condition for printing.
Use the correct imagePROGRAF printer driver for the
printer and try printing again.
The printer cuts the leading edge of the roll to
straighten it and ejects the scraps when Trim
Edge First in the printer menu is On or when Trim
Edge First is Automatic and the leading edge is
slanted. The printer is ready to print after this initial
preparation.
When Off is selected under Trim Edge First , the
edge is not cut and scraps are not removed.
Clean the Printhead if the nozzles are clogged.
Contact your Canon dealer for assistance.
The leading edge of the roll paper
was cut to straighten it.
The Printhead nozzles are
clogged.
A print job was received from an
incompatible printer driver.
The printer is damaged.
(→"Checking for Nozzle Clogging," User Manual)
(→
, If Printing is Faint)
An error message is shown on the
Display Screen
Check the error message and take action as
necessary.
Remove the used roll and insert a new roll.
An error message is displayed
during printing.
The last portion of roll paper was
used during a print job, and paper
could not be advanced because
the trailing edge is taped to the roll.
Status Corrective Action
(→ , Error Messages)
(→
, Removing the Roll from the Printer)
(→"Removing the Roll Holder from Rolls," User
Manual)
(→"Loading and Printing on Rolls," User Manual)
Set Auto Rotate to Off before attempting to print
again.
The printer has received print data
that includes HP RTL commands
when Auto Rotate is On .
(→"Main Menu Settings," User Manual)
5
Troubleshooting
Problems with the Printing Quality
Phenomenon
Printing is faint
3.
4.
1.
2.
You may be printing on the wrong
side of the paper.
During borderless printing, the ink
was not dry enough before cutting.
The Printhead nozzles are
clogged.
Because the printer was left
without ink tanks installed for some
time, ink has become clogged in
the ink supply system.
Paper is jammed inside the Top
Cover .
Printing may be faint if Print
Quality in Advanced Settings
in the printer driver is set to
Standard or Draft .
Print on the printing surface.
Remove any scraps of paper inside the Top Cover .
Close the Top Cover .
Specify a longer drying period in the printer menu, in
Roll DryingTime in Paper Details .
Print a test pattern to check the nozzles and see if
they are clogged.
After the ink tanks have been installed for 24 hours,
run Head Cleaning B .
Follow the steps below to remove the jammed piece
of paper inside the Top Cover .
Press the Online button to bring the printer offline.
Open the Top Cover and make sure the Carriage
is not over the Platen .
In Advanced Settings of the printer driver, choose
Highest or High in Print Quality .
Cause Corrective Action
(→"Checking for Nozzle Clogging," User Manual)
(→ , If Printing is Faint)
(→ , If Roll Paper Jams)
(→
, If a Sheet Jams)
(→"Main Menu Settings," User Manual)
Printing in Draft or Standard mode is faster and
consumes less ink than in Highest or High modes,
but the printing quality is lower.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
6
Troubleshooting
Phenomenon
Cause Corrective Action
Paper rubs against the printhead
1.
2.
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
The Printhead is set too low.
Paper has been loaded incorrectly,
causing it to wrinkle.
You are printing on heavyweight
paper or paper that curls or
wrinkles easily after absorbing ink.
Load paper of the same type as you have specified in
the printer driver.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
Hold down the Stop button for a second or more to
cancel printing.
Change the type of paper in the printer driver and
try printing again.
In Head Height , choose Automatic .
Reload the paper.
When printing on CAD Tracing Paper or other film-
based media, choose a VacuumStrngth setting of
Standard , Strong , or Strongest . If paper still rubs
against the printhead, try raising the Printhead by
setting Head Height to Highest .
When printing on Heavyweight Coated Paper or
other paper-based media, choose a VacuumStrngth
setting of Strong or Strongest . If paper still rubs
against the printhead, try raising the Printhead by
setting Head Height to Highest .
When printing on paper 0.1 mm (0.004 in) thin
or thinner, choose a VacuumStrngth setting of
Weakest . If paper still rubs against the printhead,
try raising the Printhead by setting Head Height to
Highest .
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
(→ , Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
Be sure to select the correct type of paper in the
printer menu when loading paper.
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
When you have loaded paper, the
paper you have loaded does not
match the type selected on the
Display Screen .
7
Troubleshooting
Phenomenon Cause Corrective Action
1.
2.
When printing on CAD Tracing Paper or film-
based media, choose a VacuumStrngth setting of
Standard , Strong , or Strongest . If paper still rubs
against the printhead, try raising the Printhead by
setting Head Height to Highest .
Straighten out the wrinkles or curls and reload the
paper. Do not use paper that has been printed on
previously.
Make sure the same type of paper is specified on the
printer as in the printer driver.
Make sure the same paper type is specified in the
printer driver as on the printer.
Hold down the Stop button for a second or more to
cancel printing.
Change the type of paper in the printer driver and
try printing again.
If this function is not needed, deactivate
CutDustReduct. through the printer menu.
Clean the Ejection Guide .
In Head Height , choose Automatic .
When printing on Heavyweight Coated Paper or
other paper-based media, choose a VacuumStrngth
setting of Strong or Strongest . If paper still rubs
against the printhead, try raising the Printhead by
setting Head Height to Highest .
The edges of the paper are dirty Open the Top Cover and clean the Platen .The Platen has become dirty after
borderless printing or printing on
small paper.
The paper is wrinkled or warped.
The type of paper as specified on
the printer does not match the type
specified in the printer driver.
A cut line is printed because the
function to reduce cutting dust has
been activated.
The Ejection Guide is soiled.
The Printhead is set too low.
You are printing on heavyweight
paper or paper that curls or
wrinkles easily after absorbing ink.
(→
, If Paper is Soiled)
(→"Selecting the Paper Type (Roll)," User Manual)
(→"Selecting the Paper Type (Sheet)," User Manual)
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
(→"Main Menu Settings," User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
(→"Cleaning the Printer Exterior," User Manual)
8
Troubleshooting
Phenomenon
Cause Corrective Action
Printed colors are inaccurate
The Platen has become soiled due
to printing on the Platen because
width detection is deactivated.
The Paper Retainer is soiled.
Color adjustment has not been
activated in the Advanced
Settings of the printer driver.
The Printhead nozzles are
clogged.
Adjust the settings of the color management software,
referring to the software documentation as needed.
Printhead characteristics gradually
change through repeated use, and
colors may change.
Colors have not been adjusted on
the computer or monitor.
In the Windows printer driver,
Application Color Matching
Priority is not selected.
Activate width detection, and open the Top Cover and
clean the Platen .
Set CarriageScanWdth to Fixed .
The back side of the paper is dirty The Platen has become dirty after
borderless printing or printing on
small paper.
Open the Top Cover and clean the Platen .
In the Advanced Settings of the printer driver, access
Color Settings in Color Mode to adjust colors.
Print a test pattern to check the nozzles and see if
they are clogged.
Adjust the Printhead alignment.
Refer to the computer and monitor documentation to
adjust the colors.
Click Special Settings on the Layout sheet of the
printer driver and select Application Color Matching
Priority in the dialog box.
(→
, If Paper is Soiled)
(→
, If Paper is Soiled)
(→"Checking for Nozzle Clogging," User Manual)
(→
, If Vertical Lines are Warped or Colors are
Misaligned)
(→"Manual Straightening of Lines and Colors (Manual
Head Adj)," User Manual)
Color may change slightly even
on the same model of printer if
you use a different version of the
firmware or printer driver, or when
you print under different settings or
in a different printing environment.
Follow these steps to prepare the printing
environment.
Use the same version of firmware or printer driver.1.
Specify the same value for all settings items.2.
Open the Top Cover and clean the Platen . After this,
manually advance the roll onto the Platen before
printing.
Clean the Paper Retainer .
(→
, If Paper is Soiled)
(→"Feeding Roll Paper Manually," User Manual)
The surface of the paper is dirty Clean the Paper Retainer .
In the Control Panel menu, set Roll DryingTime to
at least 1 min. .
The Paper Retainer is soiled.
You are using a paper that does
not dry easily.
(→
, If Paper is Soiled)
(→ , If Paper is Soiled)
(→"Main Menu Settings," User Manual)
When paper that does not dry easily is used for
printing, it may curl during printing and touch the
Output Tray .
In this case, in the Control Panel menu, complete the
settings for Dry time and Area in Scan Wait Time .
However, note that printing will now take longer.
(→"Main Menu Settings," User Manual)
9
Troubleshooting
Phenomenon Cause Corrective Action
The Printhead is out of alignment. Adjust the Printhead alignment.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
(→
, If Vertical Lines are Warped or Colors are
Misaligned)
The Printhead nozzles are
clogged.
Print a test pattern to check the nozzles and see if
they are clogged.
(→"Checking for Nozzle Clogging," User Manual)
Streaks may occur if you set the
Print Quality too low.
Choose a higher level of Print Quality in the
Advanced Settings of the printer driver and try
printing again.
Printing in Draft or Standard mode is faster and
consumes less ink than in Highest or High modes,
but the printing quality is lower.
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
Hold down the Stop button for a second or more to
cancel printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
Banding in different colors occurs The paper feed amount is out of
adjustment.
Adjust the feed amount.
(→"Adjusting the Feed Amount," User Manual)
Printing does not proceed
smoothly because print jobs are
interrupted during transmission.
Exit other applications and cancel other print jobs.
In the printer menu, Print Length
is specified in Feed Priority .
Selecting Band Joint may improve printing results.
Adjust the feed amount in the printer menu by
specifying Band Joint in Feed Priority and try
printing again.
(→"Adjusting the Feed Amount," User Manual)
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
10
Troubleshooting
Colors in printed images are
uneven
Line Drawing/Text is selected
when printing images in many solid
colors.
You are printing on paper that curls
easily.
Printed colors may be uneven if
you set the Print Quality too low.
Color may be uneven between
dark and light image areas.
Color density may be uneven if
you use Glossy Paper , art paper,
or Coated Paper .
When borderless printing is used,
the edge of the paper is cut during
printing. Thus, ink density may be
slightly uneven at the edges.
The Printhead is out of alignment.
Drying documents stacked on
each other may cause uneven
colors.
Specify Image in the printer driver.
Printed colors may appear uneven on the leading
edge of paper that is susceptible to curling. Increase
the level of suction holding the paper against the
Platen or specify a margin of 20 mm (0.79 in.) or
more for the leading edge.
Choose a higher level of Print Quality in the
Advanced Settings of the printer driver.
Select Unidirectional Printing in the Advanced
Settings of the printer driver.
In Advanced Settings of the printer driver, choose
Highest or High in Print Quality .
Specify No in Auto Cut in the printer driver before
printing. In this case, the paper can be printed without
borders on the left and right sides only. Cut the printed
document ejected from the printer, then use scissors
to cut away the edges on the top and bottom.
Adjust the Printhead alignment.
Choose a higher level of Print Quality in the
Advanced Settings of the printer driver.
To avoid uneven colors, we recommend drying each
sheet separately.
Phenomenon Cause Corrective Action
Printing in Draft or Standard mode is faster and
consumes less ink than in Highest or High modes,
but the printing quality is lower.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
(→
, If Vertical Lines are Warped or Colors are
Misaligned)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
Hold down the Stop button for a second or more to
cancel printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
(→"Giving Priority to Particular Graphic Elements and
Colors for Printing," User Manual)
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
Scan Wait Time > Area in the
Control Panel menu is set to
Leading edge .
When Scan Wait Time > Area is set to Leading
edge , colors may be uneven 110–160 mm from the
leading edge. (The position varies depending on the
Print Quality , setting.)
In this case, select Scan Wait Time > Area > Entire
area .
However, note that printing will now take longer.
(→"Main Menu Settings," User Manual)
11
Troubleshooting
The length of printed images is
inaccurate
To ensure the feed amount matches the paper size,
select Print Length in Feed Priority in the printer
menu and enter the amount for adjustment in Adjust
Length .
In the printer menu, Band Joint is
specified in Feed Priority .
(→"Adjusting the Feed Amount," User Manual)
Phenomenon Cause Corrective Action
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
Hold down the Stop button for a second or more to
cancel printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
Image Edges are Blurred or White
Banding Occurs
Set VacuumStrngth to Weakest .
Lower the Printhead .
Close the blue Switch on the platen so that it matches
the paper size.
The Platen suction is too strong.
The Printhead is set too high.
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
Hold down the Stop button for a second or more to
cancel printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
The contrast becomes uneven
during printing
The paper feed amount is out of
adjustment.
Adjust the feed amount.
(→"Adjusting the Feed Amount," User Manual)
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
Hold down the Stop button for a second or more to
cancel printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
You can adjust the feed amount in 0.02% increments.
(→"Main Menu Settings," User Manual)
(→"Adjusting the Vacuum Strength (VacuumStrngth),"
User Manual)
(→"Setting the Blue Switch on the Platen," User
Manual)
(→"Troubleshooting Paper Abrasion and Blurry
Images (Head Height)," User Manual)
12
Troubleshooting
Phenomenon Cause Corrective Action
Lines are misaligned The Printhead alignment is not
adjusted.
Adjust the Printhead alignment.
(→ , If Vertical Lines are Warped or Colors are
Misaligned)
(→"Manual Straightening of Lines and Colors (Manual
Head Adj)," User Manual
(→"Adjusting Line Misalignment (Head Inc. Adj.),"
User Manual)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
Hold down the Stop button for a second or more to
cancel printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
(→
, Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
Documents are printed crooked
Line thickness is not uniform
1.
2.
Choose Standard in Skew Check Lv. .
Choose On in Width Detection .
Open the printer driver's Properties dialog box from
Print in the application software's File menu, and try
printing following the steps below.
Move the Switch numbered corresponding to the size
of paper for printing opposite to the ● position.
Skew Check Lv. has been set to
Loose or Off .
Width Detection has been set to
Off .
In the Special Settings dialog box
of the Windows printer driver, Fast
Graphic Process is selected.
The blue Switch on the platen is
set incorrectly.
Clear the option Open Preview When Print Job
Starts on the Main sheet.
Clear the option Page Layout on the Layout sheet.
Click the Special Settings button on the Layout
sheet to display the Special Settings dialog box.
Clear the option Fast Graphic Process .
3.
Documents are printed in
monochrome
In the Advanced Settings of
the printer driver, Monochrome ,
Monochrome (BK ink) , or
Monochrome Bitmap is specified
in Color Mode .
The Printhead nozzles are
clogged.
In the Advanced Settings
of the printer driver, specify
Color in Color Mode and try printing again.
Print a test pattern to check the nozzles and see if
they are clogged.
(→"Checking for Nozzle Clogging," User Manual)
The type of paper specified in the
printer driver does not match the
type loaded in the printer.
Make sure the same type of paper is specified in the
printer driver as you have loaded in the printer.
Load paper of the same type as you have specified in
the printer driver.
Hold down the Stop button for a second or more to
cancel printing.
1.
Change the type of paper in the printer driver and
try printing again.
2.
(→ , Loading Rolls in the Printer)
(→
, Loading Sheets in the Printer)
(→"Setting the Blue Switch on the Platen," User
Manual)
13
Troubleshooting
Cannot Print Over Network
Phenomenon
Cannot print over a TCP/IP
network
Make sure the printer's IP address is configured
correctly.
Make sure the printer's TCP/IP network settings are
configured correctly.
Make sure the computer's TCP/IP network settings
are configured correctly.
The printer's IP address is not
configured correctly.
The printer's TCP/IP network
settings are not configured
correctly.
The computer you are trying
to print from is not configured
correctly.
(→"Configuring the IP Address Using
imagePROGRAF Device Setup Utility," User Manual)
(→"Configuring the IP Address Using the Printer
Control Panel," User Manual)
(→"Configuring the Printer's TCP/IP Network
Settings," User Manual)
(→"Configuring the Printer Driver Destination," User
Manual)
(→"Configuring the Destination for TCP/IP Network,"
User Manual)
Cannot connect the printer to the
network
The Ethernet cable is not
connected correctly to the printer's
Ethernet port.
1.
2.
Make sure the printer is connected to the network
with the correct Ethernet cable, and then turn the
printer on. For instructions on connecting the cable,
refer to the Setup Guide .
Make sure the Link indicator is lit.
The Link indicator is green if the printer is
connected via 100 Base-TX and orange if
connected via 10Base-T.
If the Link indicator is not lit, check the following
points.
•
•
•
•
Make sure the hub is on.
Make sure the end of the Ethernet cable is
connected correctly.
Make sure there is no problem with the Ethernet
cable.
Check the communication mode with the hub.
Insert the Ethernet cable until it clicks and locks in
place.
If there is any problem, replace the Ethernet
cable.
Although the printer normally detects the hub
communication mode and transmission rate
automatically (in auto negotiation mode),
sometimes the hub settings cannot be detected.
In this case, configure the connection method
manually, specifying the communication mode in
use.
Cause Corrective Action
(→"Configuring the Communication Mode
Manually," User Manual)
14
Troubleshooting
Cannot print over a NetWare
network
Make sure the printer's NetWare settings are
configured correctly. In particular, make sure a valid
frame type is selected.
Make sure the computer's NetWare settings are
configured correctly.
Check the following points.
The printer's NetWare settings are
not configured correctly.
The computer you are trying
to print from is not configured
correctly.
The NetWare server and services
are not configured correctly.
1.
2.
3.
4.
Make sure the NetWare file server is running.
Make sure there is enough free disk space on the
NetWare file server. Insufficient disk space may
prevent you from processing large print jobs.
Start NWADMIN or PCONSOLE and confirm that
the print service is configured correctly and the print
queue is available.
If data transmission to a printer on another subnet
fails, deactivate NCP burst mode in that printer's
network protocol settings.
If the printer is used in queue server mode, specify
" Other/Unknown " as the printer type.
5.
Phenomenon Cause Corrective Action
(→"Configuring the Printer's NetWare Network
Settings," User Manual)
(→"Configuring NetWare Network Settings," User
Manual)
Cannot print over AppleTalk or
Bonjour networks
Activate AppleTalk on the printer.
Make sure the computer's AppleTalk settings are
configured correctly.
Due to the nature of Bonjour, you cannot print if the
printer is on another network behind a router. Make
sure the computer and printer are on the same
network. For information about network settings, ask
your network administrator.
The AppleTalk protocol is not
enabled on the printer.
The computer you are trying
to print from is not configured
correctly.
The computer and printer are not
on the same network.
(→"Configuring the Printer's AppleTalk Network
Settings," User Manual)
(→"Configuring the Destination for AppleTalk
Networks," User Manual)
(→"Configuring the Destination for Bonjour Networks,"
User Manual)
15
Troubleshooting
HP-GL/2 Problems
Phenomenon
HP-GL/2 printing takes a long time. On the printer Control Panel , set Input Resolution to
300dpi .
Large print jobs with a lot of data
take longer to print.
The printer stops when printing a
HP-GL/2 job (the carriage stops
moving)
Either wait a while for printing to resume, or on the
printer Control Panel , set Input Resolution to
300dpi .
Printed colors are inaccurate in
lines during HP-GL/2 printing
Selecting Off may help produce the expected results.
However, lines in some colors may appear broken.
The printer is analyzing the print
job.
AdjustFaintLines in the main
menu is set to On .
Lines or images are missing in the
HP-GL/2 data that was printed.
Lines are printed too thick or thin
from the HP-GL/2 data.
Check the size of the data in the print job.
Check the print job and settings.
Confirm the selection in Line Width . If fine lines are
printed faintly, setting ThickenFineLines to On in the
main menu will print the lines more distinctly.
The memory is full.
An HP-GL/2 command not
supported by this printer was
received.
The Line Width setting in the main
menu is incorrect.
Cause Corrective Action
HP-GL/2 jobs are printed in
monochrome (or color).
On the printer Control Panel , check the Color Mode
setting.
The Color Mode is incorrect.
(→"Main Menu Settings," User Manual)
However, for optimal Printhead performance, the
printer consumes trace amounts of color ink even
when Monochrome is selected as Color Mode .
(→"Main Menu Settings," User Manual)
(→"Main Menu Settings," User Manual)
(→"Main Menu Settings," User Manual)
Set Auto Rotate to Off before attempting to print
again.
The printer has received print data
that includes HP RTL commands
when Auto Rotate is On .
(→"Main Menu Settings," User Manual)
HP-GL/2 jobs are printed 6 mm
larger than specified
The page size of the HP-GL/2
print job, as created in the source
application, is incorrect.
In MAIN MENU , set PageSizeProcess1 to On .
(→"Main Menu Settings," User Manual)
HP-GL/2 jobs are printed at
maximum size, even if a standard
size is specified
The page size of the HP-GL/2
print job, as created in the source
application, is incorrect.
In MAIN MENU , set PageSizeProcess2 or Conserve
Paper to On .
(→"Main Menu Settings," User Manual)
The layout will be changed to the optimal layout.
16
Troubleshooting
Other Problems
Phenomenon
You suddenly hear the tone for ink agitation•
At regular intervals, to ensure optimal printing
quality, the ink is agitated automatically, even if the
printer is in Sleep mode. Ink agitation takes about a
minute and a half.
The ink is also agitated automatically under the
following conditions. Note that other operations are
not possible while Agitating is displayed on the
control panel.
In other cases, contact your Canon dealer for
assistance.
After the printer is turned on. (The time for
agitation varies depending on how long the
printer has been turned off—between about
a minute and a half to twenty minutes. During
agitation, you can print or do other operations
after the printer goes Online .)
•
After data transmission. (After about a minute
and a half, the printer goes Online , and printing
operations begin. However, printing may start
later after data reception, depending on the size
of print data.)
•
After ink tank replacement. (Ink agitation takes
about three and a half minutes. During agitation,
you can print or do other operations after the
printer goes Online .)
•
The printer does not go on Plug the power cord into the outlet, and then turn on
the printer.
The printer is unplugged.
Check the voltage of the outlet and breaker.
Use a power source that conforms to the printer
specifications.
The specified voltage is not
supplied.
Cause Corrective Action
If the Printer Makes a Strange
Sound
The following sounds do not indicate a problem with
the printer.
The printer makes a sound during
operation.
There is a sound of vacuum from the Platen •
There is a sound when a different size of paper is
used and when the Carriage goes from side to side
•
Roll paper makes a fl uttering sound during printing•
You suddenly hear the tone for cleaning operations•
To prevent paper from rising, paper is held against
the Platen by suction from Vacuum holes under it.
This may happen especially when using B0 or
44-inch paper.
When paper of a different size is used, a valve is
automatically activated to switch the area for paper
suction, which may make a sound. This mechanism
prevents vacuum from Vacuum holes where there
is no paper.
In addition, ink is ejected in sync with the movement
of the Carriage back and forth to ensure optimal ink
fl ow. At this time, the valve automatically switches
the area for paper suction, which may make a
sound.
There may be a fl uttering sound when large paper is
advanced.
At regular intervals, for printer maintenance,
cleaning operations will begin automatically, even if
the printer is in Sleep mode.
(→"Specifications," User Manual)
17
Troubleshooting
Phenomenon Cause Corrective Action
Messages advising to check the
maintenance cartridge are not
cleared
The printer consumes a lot of ink
Remove the new Maintenance Cartridge you have just
installed and insert it again firmly.
Restart the printer.
In print jobs such as photos, images are filled with
color. This consumes a lot of ink. This does not
indicate a problem with the printer.
Head Cleaning B consumes a lot of ink. This does
not indicate a problem with the printer. Unless the
printer has been moved or stored for a long period
or you are troubleshooting Printhead problems, we
recommend not performing Head Cleaning B , to the
extent possible.
After initial installation or at the first-time use after
transfer, ink flows into the system between the Ink
Tank and Printhead , which may cause the ink level
indicators to drop to 80%. This does not indicate a
problem with the printer.
The printer has not detected the
new Maintenance Cartridge that
was used to replace the old one.
Many full-page color images are
printed.
Head Cleaning B is used often.
You have just finished initial
installation, when more ink is
consumed to fill the system.
Check for nozzle clogging.The printhead nozzles are
clogged.
(→"Checking for Nozzle Clogging," User Manual)
18
If you cannot fi nd the scrap or paper jam, look for the paper in the lower part of the printer and inside the top cover.
(→"Troubleshooting When Paper Jams are not Found," User Manual)
•
1
2
3
If roll paper jams, follow the steps below to remove jams.
Turn the printer off. (→"Turning the Printer On and Off,"
User Manual)
Open the Top Cover .
If the Carriage is out, move the Carriage out of the way,
away from the paper.
If Roll Paper Jams
Clear jammed roll paper as follows.
19
If Roll Paper Jams
If the Cutter is on the left side, be sure to move it to the right. If the Cutter is on the left side when you
turn the printer on, the printer may rip the paper.
•
4
6
5
If the Cutter is out, move the Cutter to the right side,
away from the paper.
Holding the paper on both sides, pull the jammed portion
out toward the front. Use a scissors or cutting tool to cut
away the printed or wrinkled portion.
Lift the Release Lever .
20
If Roll Paper Jams
Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur
when you turn on the printer.
•
Do not force the roll paper into alignment with the Paper Alignment Line (b). This may prevent the
paper from being advanced straight.
•
If you pull out too much of the roll, an excessive amount will be cut away.•
You can ensure that the edge is cut neatly by selecting Paper Cutting in the printer menu.•
(→"Specifying the Cutting Method for Rolls," User Manual)
7
8
9
10
If the Carriage is on the left, move the Carriage to the
right until it stops.
Hold the edge of the roll paper in the middle as you
gently pull it evenly to the position of the Ejection Guide
(a). Align the right side of the roll paper with the Paper
Alignment Line (b), keeping this side parallel to the line,
and then lower the Release Lever .
Close the Top Cover .
Turn the printer on. (→"Turning the Printer On and Off,"
User Manual)
The roll is now advanced. After it is fi nished being
advanced, you can resume printing.
b
a
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
-
1
-
2
-
3
-
4
-
5
-
6
-
7
-
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
Canon imagePROGRAF iPF815 Owner's manual
- Category
- Large format printers
- Type
- Owner's manual
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI
Related papers
-
Canon imagePROGRAF iPF750 Owner's manual
-
Canon imagePROGRAF iPF6300 Owner's manual
-
Canon imagePROGRAF iPF8300 User manual
-
Canon imagePROGRAF iPF9400 Owner's manual
-
Canon imagePROGRAF iPF9400S Owner's manual
-
Canon imagePROGRAF iPF6300S Owner's manual
-
Canon imagePROGRAF iPF830 MFP M40 Owner's manual
-
Canon imagePROGRAF iPF670 MFP L24 Owner's manual
-
Canon imagePROGRAF iPF770 MFP L36ei Owner's manual
-
Canon imagePROGRAF iPF785 MFP M40 User manual