Bay Alarm Medical MY, your reliable medical alert system, offers peace of mind and independence. With its advanced features, it ensures your safety and well-being. The system includes a lightweight waterproof help button that you can wear as a pendant or wristband, providing 24/7 emergency response. The device's built-in speaker allows for clear two-way communication with the monitoring center, ensuring your voice is heard and help is on the way.
Bay Alarm Medical MY, your reliable medical alert system, offers peace of mind and independence. With its advanced features, it ensures your safety and well-being. The system includes a lightweight waterproof help button that you can wear as a pendant or wristband, providing 24/7 emergency response. The device's built-in speaker allows for clear two-way communication with the monitoring center, ensuring your voice is heard and help is on the way.
My Account Manager App Guide
Bay Alarm Medical
1) Getting Started ...................................................................................................1
2) Updating Addresses ........................................................................................... 4
3) Updating Billing & Make Payments ..................................................................... 5
Downloading the App .......................................................................................... 2
Updating Mailing Address ................................................................................... 4
Logging In & Forget Password ............................................................................. 2
Updating Shipping Address ................................................................................. 4
Update Card Info .................................................................................................. 5
Paying Past Dues .................................................................................................. 5
Change Password ................................................................................................ 3
Setting Up Fingerprint/Face ID Login .................................................................. 3
Table Of Contents
The Monitoring Center may need to call you or your loved ones
during an emergency. Please save both numbers below to your phone
so the caller ID can be recognized.
• 1-801-781-6100 • 1-801-781-6101
IMPORTANT:
UPDATE BILLING INFO
1
Need Help? Call 1-877-522-9633
Bay Alarm Medical Emergency Monitoring Center 1-844-996-0208
the below number to your phone
9:41
9:41
Login ID
Password
LOGIN
Forgot Password?
9:41
Enter Email to Reset Password
RESET PASSWORD
9:41
9:41
Login ID
Password
LOGIN
Forgot Password?
9:41
Getting Started
1) On your phone or tablet, please go to the app store or click on the link below.
2) If you did not click on the links above, please enter “Bay Alarm Medical” in the search bar.
3) Select the icon like the below that says “My Account Manager” and download.
4) Open the app and follow the instructions below for how to log in.
NOTE:
*Please check your spam/junk
folder for the reset link.
*Please allow up to 30 minutes for
the email to send before calling in or
pressing the "FORGOT
PASSWORD?" again.
Downloading the App
Logging In & Forget Password
1)
2)
If you HAVE logged into the Online
Account Portal, then please login
using those credentials.
If you HAVE NEVER logged into
your Online Account Portal or have
forgotten your password:
(a) Please click "FORGOT
PASSWORD?" on the login page.
(b) Enter the email that’s on the
account and click the “Reset
Password” button.
(c) A reset email will be sent. Please
follow the instructions in that email
WRLJQLVKUHVHWWLQJ\RXUSDVVZRUG
1
2
2a
Phone Number
925-123-4567
Billing Address
3841 Aragon Ln
SAVE CHANGES
COPY DETAILS TO OTHER USERS
City
San Ramon
Country
United States
State
California
Zip Code
94583
2
Need Help? Call 1-877-522-9633
IOS
https://apps.apple.com/us/app/bay-alarm-medical/id1138252468?ls=1
Android
https://play.google.com/store/apps/details?id=com.bayalarmandroid.app
1) On the Main Menu, click
on “Side Menu” icon in the
top right corner.
2) Click on “Change
Password.”
3) Enter the new info, scroll
down to the bottom, and
click “Change Password.”
9:41
1
9:419:41
CHANGE PASSWORD
Existing Password
New Password
Confirm Password
CHANGE PASSWORD
Change Password
2
3
1) On the Main Menu, click
on “Side Menu” icon in the
top right corner.
2) Click on “Enable
Fingerprint.”
7RXFKWKHLJQJHUSULQW
sensor or face the front
camera for face ID.
Setting Up Fingerprint/Face ID Login
9:41
1
2
9:41
Please verify to login
7RXFKWKHLJQJHUSULQWVHQVRU
Cancel
3
3
Need Help? Call 1-877-522-9633
Update Mailing Address
Update Shipping Address
1) On the Main Menu, click
RQâ$FFRXQW3URLJOHã
2) On the Account Holder
page, click on the “Edit”
button next to the Mailing
Address.
3) Enter your new info,
scroll down to the bottom,
and click the “Save
Changes” button.
9:41
9:41
9:41
1) On the Main Menu, click
RQâ8VHU3URLJOHã
2QWKH8VHU3URLJOHFOLFN
on the “Edit” button under
the shipping address
3) Enter the new info, scroll
down to the bottom, and
click “Save Changes.”
Updating Addresses
4
Need Help? Call 1-877-522-9633
Grumpy Grandpa
USER PROFILE
650-703-0567
Alex Johnson
SAVE CHANGES
Mailing Address
Mailing Address
3841 Aragon Ln
City
San Ramon
Country
United States
State
California
Zip Code
94583
ACCOUNT HOLDER
15:44
9:41
Protected Address
1140 Galaxy Way
Concord,
California-94520
Shipping Address
1140 Galaxy Way
Concord,
California-94520
EDIT
Grumpy Grandpa
INVOICE HISTORY
ORDER HISTORY
UPDATE BILLING INFO
Service Contract
Service
Contract
Pay
Period
0117397
Monthly
Monthly
Fee
$19.95
TERMS & CONDITIONS
Recurring Fees
Product
Quantity
24/7
In-Home
Monitoring
1
Fee
$19.95
Grumpy Grandpa
USER PROFILE
9:41
1
1
2
2
3
Grumpy Grandpa
USER PROFILE
650-703-0567
Alex Johnson
SAVE CHANGES
Mailing Address
Mailing Address
3841 Aragon Ln
City
San Ramon
Country
United States
State
California
Zip Code
94583
ACCOUNT HOLDER
15:44
9:41
3
Update Billing Info & Make Payments
Update Card Info
1) On the Main Menu, click
on “Update Billing Info.”
2) Enter the updated info
under Card Details and
Billing Details.
3) Scroll down to the bottom
and click “Save Changes.”
Payments may take up to 24
hours to update.
CURRENT Card Number
XXXX-XXXX-XXXX-5198
NEW Card Number
First Name
Alex
Last Name
Johnson
Phone Number
925-123-4567
Billing Address
3841 Aragon Ln
NEW Card Type
CARD TYPE
Month
MONTH
Year
YEAR
?
CVV
XXX
ADD NEW NUMBER
SAVE CHANGES
Card Details
Billing Details
COPY DETAILS TO OTHER USERS
City
San Ramon
Country
United States
State
California
Zip Code
94583
Card Expiration
Grumpy Grandpa
BILLING INFO
9:41
First Name
Alex
Last Name
Johnson
Phone Number
925-123-4567
Billing Address
3841 Aragon Ln
SAVE CHANGES
COPY DETAILS TO OTHER USERS
City
San Ramon
Country
United States
State
California
Zip Code
94583
Grumpy Grandpa
BILLING INFO
9:41
9:41
1
2
3
2
1) On the Main Menu, click
on “Update Billing Info.”
2) Enter the updated info
under Card Details and
Billing Details.
3) Scroll down to the bottom and
click “Past Due.” Payments may
take up to 24 hours to update.
CURRENT Card Number
XXXX-XXXX-XXXX-5198
NEW Card Number
First Name
Alex
Last Name
Johnson
NEW Card Type
CARD TYPE
Month
MONTH
Year
YEAR
?
CVV
XXX
ADD NEW NUMBER
Card Details
Billing Details
Card Expiration
Grumpy Grandpa
BILLING INFO
9:41
First Name
Alex
Last Name
Johnson
Phone Number
925-123-4567
Billing Address
3841 Aragon Ln
PAST DUE
COPY DETAILS TO OTHER USERS
City
San Ramon
Country
United States
State
California
Zip Code
94583
Grumpy Grandpa
BILLING INFO
9:41
9:41
1
3
Paying Past Dues
5
Need Help? Call 1-877-522-9633
2
-
1
-
2
-
3
-
4
-
5
-
6
Bay Alarm Medical MY, your reliable medical alert system, offers peace of mind and independence. With its advanced features, it ensures your safety and well-being. The system includes a lightweight waterproof help button that you can wear as a pendant or wristband, providing 24/7 emergency response. The device's built-in speaker allows for clear two-way communication with the monitoring center, ensuring your voice is heard and help is on the way.
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