HP tx2-1002au Service guide

Category
Notebooks
Type
Service guide
HP TouchSmart tx2 Notebook PC
Maintenance and Service Guide
© Copyright 2008, 2012 Hewlett-Packard
Development Company, L.P.
AMD, Athlon, Turion, and combinations
thereof, are trademarks of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
This guide is a troubleshooting reference
used for maintaining and servicing the
computer. It provides comprehensive
information on identifying computer
features, components, and spare parts; on
troubleshooting computer problems; and on
performing computer disassembly
procedures.
Second Edition: February 2012
First Edition: December 2008
Document Part Number: 501589-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Top components ................................................................................................................................... 5
Display components ............................................................................................................ 5
Keys ..................................................................................................................................... 7
Pointing devices ................................................................................................................... 8
Front components ................................................................................................................................ 9
Left-side components ......................................................................................................................... 10
Right-side components ....................................................................................................................... 11
Rear components ............................................................................................................................... 12
Bottom components ........................................................................................................................... 13
3 Illustrated parts catalog ............................................................................................................................... 14
Service tag ......................................................................................................................................... 14
Computer major components ............................................................................................................. 15
Plastics Kit .......................................................................................................................................... 21
Mass storage devices ......................................................................................................................... 22
Miscellaneous parts ............................................................................................................................ 23
Sequential part number listing ............................................................................................................ 24
4 Removal and replacement procedures ....................................................................................................... 30
Preliminary replacement requirements ............................................................................................... 30
Tools required .................................................................................................................... 30
Service considerations ....................................................................................................... 30
Plastic parts ....................................................................................................... 30
Cables and connectors ..................................................................................... 31
Drive handling ................................................................................................... 31
Grounding guidelines ......................................................................................................... 32
Electrostatic discharge damage ........................................................................ 32
Packaging and transporting guidelines ............................................. 33
v
Workstation guidelines ..................................................................... 33
Equipment guidelines ....................................................................... 34
Unknown user password ................................................................................................... 35
Component replacement procedures ................................................................................................. 36
Service tag ......................................................................................................................... 36
Computer feet .................................................................................................................... 37
Battery ............................................................................................................................... 38
Pen .................................................................................................................................... 39
Hard drive .......................................................................................................................... 40
RTC battery ....................................................................................................................... 42
Optical drive ....................................................................................................................... 43
Memory module ................................................................................................................. 44
WLAN module .................................................................................................................... 46
Keyboard ........................................................................................................................... 49
Switch cover ...................................................................................................................... 51
Display assembly ............................................................................................................... 53
Top cover ........................................................................................................................... 56
Power switch assembly ..................................................................................................... 58
Bluetooth module ............................................................................................................... 60
System board ..................................................................................................................... 61
Pen holder and pen eject assembly ................................................................................... 64
Audio/infrared board .......................................................................................................... 65
Fan/heat sink assembly ..................................................................................................... 67
Processor ........................................................................................................................... 69
5 Setup Utility ................................................................................................................................................... 71
Starting the Setup Utility ..................................................................................................................... 71
Changing the language of the Setup Utility ........................................................................................ 72
Navigating and selecting in the Setup Utility ...................................................................................... 72
Displaying system information ............................................................................................................ 72
Restoring default settings in the Setup Utility ..................................................................................... 73
Using advanced Setup Utility features ............................................................................................... 73
Closing the Setup Utility ..................................................................................................................... 74
Setup Utility menus ............................................................................................................................ 74
Main menu ......................................................................................................................... 74
Security menu .................................................................................................................... 74
System Configuration menu .............................................................................................. 75
Diagnostics menu .............................................................................................................. 75
6 Specifications ................................................................................................................................................ 76
Computer specifications .......................................................................................................
.............. 76
vi
12.1-inch, WXGA BrightView display specifications ........................................................................... 77
Hard drive specifications .................................................................................................................... 78
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications .................................. 79
System DMA specifications ................................................................................................................ 80
System interrupt specifications ........................................................................................................... 81
System I/O address specifications ..................................................................................................... 82
System memory map specifications ................................................................................................... 84
7 Screw listing .................................................................................................................................................. 85
Phillips PM3.0×3.0 screw ................................................................................................................... 85
Phillips PM2.0×7.0 screw ................................................................................................................... 86
Phillips PM2.0×4.0 screw ................................................................................................................... 87
Phillips PM2.0×5.0 captive screw ....................................................................................................... 89
Black Phillips PM2.0×3.0 screw ......................................................................................................... 90
Phillips PM2.0×11.0 screw ................................................................................................................. 91
Phillips PM2.5×6.0 screw ................................................................................................................... 92
Silver Phillips PM2.0×3.0 screw ......................................................................................................... 93
8 Backup and recovery .................................................................................................................................... 94
Recovering system information .......................................................................................................... 94
Creating recovery discs ..................................................................................................... 94
Backing up your information .............................................................................................. 95
When to back up ............................................................................................... 95
Backup suggestions .......................................................................................... 96
Using system restore points .............................................................................................. 96
When to create restore points ........................................................................... 96
Create a system restore point ........................................................................... 96
Restore to a previous date and time ................................................................. 97
Performing a recovery ....................................................................................................... 97
Recovering from the recovery discs .................................................................. 97
Recovering from the partition on the hard drive ................................................ 97
9 Connector pin assignments ......................................................................................................................... 99
Audio-in (microphone) ........................................................................................................................ 99
Audio-out (headphone) ....................................................................................................................... 99
External monitor ............................................................................................................................... 100
RJ-11 (modem) ................................................................................................................................ 101
RJ-45 (network) ................................................................................................................................ 101
S-Video-out ...................................................................................................................................... 102
Universal Serial Bus ......................................................................................................................... 102
vii
10 Power cord set requirements .................................................................................................................. 103
Requirements for all countries or regions ......................................................................................... 103
Requirements for specific countries or regions ................................................................................ 104
11 Recycling ................................................................................................................................................... 105
Battery .............................................................................................................................................. 105
Display .............................................................................................................................................. 105
Index ................................................................................................................................................................. 111
viii
1 Product description
Category Description
Product Name HP TouchSmart tx2 Notebook PC
AMD Turion™ 64 Mobile Technology Ultra Dual-Core ZM-87 processor, 2.40-GHz,
2-MB L2 cache, 800-MHz front side bus (FSB)
Processors AMD Turion 64 Mobile Technology Ultra Dual-Core ZM-86 processor, 2.40-GHz,
2-MB L2 cache, 800-MHz front side bus (FSB)
AMD Turion 64 Mobile Technology Ultra Dual-Core ZM-85 processor, 2.30-GHz,
2-MB L2 cache, 800-MHz front side bus (FSB)
AMD Turion 64 Mobile Technology Ultra Dual-Core ZM-84 processor, 2.30-GHz,
2-MB L2 cache, 800-MHz FSB
AMD Turion 64 Mobile Technology Ultra Dual-Core ZM-82 processor, 2.20-GHz,
2-MB L2 cache, 800-MHz FSB
AMD Turion 64 Mobile Technology Ultra Dual-Core ZM-80 processor, 2.10-GHz,
2-MB L2 cache, 800-MHz FSB
AMD Turion 64 Mobile Technology Dual-Core RM-77 processor, 2.30-GHz, 1-MB
L2 cache, 800-MHz FSB
AMD Turion 64 Mobile Technology Dual-Core RM-75 processor, 2.20-GHz, 1-MB
L2 cache, 800-MHz FSB
AMD Turion 64 Mobile Technology Dual-Core RM-74 processor, 2.10-GHz, 1-MB
L2 cache, 800-MHz FSB
AMD Turion 64 Mobile Technology Dual-Core RM-72 processor, 2.00-GHz, 1-MB
L2 cache, 800-MHz FSB
AMD Mobile Athlon™ Dual-Core QL-67 processor, 2.20-GHz, 1-MB L2 cache,
667-MHz FSB
AMD Mobile Athlon Dual-Core QL-65 processor, 2.10-GHz, 1-MB L2 cache, 667-
MHz FSB
AMD Mobile Athlon Dual-Core QL-64 processor, 2.10-GHz, 1-MB L2 cache, 667-
MHz FSB
AMD Mobile Athlon Dual-Core QL-62 processor, 2.00-GHz, 1-MB L2 cache, 667-
MHz FSB
Chipset ATI Northbridge: AMD M780G
ATI Southbridge: SB700
Graphics ATI Radeon HD 3200
1
Category Description
Unified memory architecture (UMA) graphics subsystem memory integrated with
system memory; graphics subsystem memory size is dynamic change
Panels 12.1-inch, WXGA (1280 × 800, 16:10 wide aspect ratio), LED BrightView with
NTRIG touch-screen (multitouch enabled) and EMR support
Typical brightness: 200 nits
Memory
Two SODIMM slots
Customer accessible/upgradable
Dual-channel support
DDR2, PC2-6400, 800-MHz
8192-MB total system memory (4096 MB × 2, dual-channel)
6144-MB total system memory (4096 MB + 2048 MB)
4096-MB total system memory (4096 MB × 1, 2048 MB × 2, dual-channel)
3072-MB total system memory (2048 MB + 1024 MB)
2048-MB total system memory (2048 MB × 1, 1024 MB × 2, dual-channel)
1024-MB total system memory (1024 MB × 1)
Hard drives
Supports all 9.5-mm, 6.35-cm (2.5-inch) hard drives
Serial ATA
500-GB, 7200-rpm
320-GB, 7200- and 5400-rpm
160-GB, 7200-rpm
Optical drives
12.7-mm tray load
Parallel ATA
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive
Web camera Low-light VGA camera, fixed (no tilt), with activity light, 24 frames per second
Diskette drive Supports external USB drive only
Audio HD audio–Azalia techology with SRS audio enhancement
Supports Microsoft® Gold requirements
Two omni-directional, dual-array microphones
Beam-forming, echo-cancellation, noise-suppression software
Pavilion-branded Altec Lansing speakers
Modem Motorola 56K V.92 data/fax modem
Supports all worldwide certification requirements
Modem cable is not included
2 Chapter 1 Product description
Category Description
Ethernet
Integrated Realtek 10/100/1000 (Gigabit Ethernet)
Ethernet cable included
Wireless Integrated wireless local area network (WLAN) options by way of wireless
module (includes two 2.4-GHz antennae in display assembly):
Broadcom 4322 802.11a/b/g/n + Bluetooth®
Broadcom 4322 802.11a/b/g/n
Broadcom 4321AGN 802.11a/b/g/draft-n mini-PCI adapter card
Broadcom BCM4312 802.11b/g + Bluetooth
Broadcom BCM4312 802.11b/g
External media card One ExpressCard/34 slot, requires slot bezel
5-in-1 Digital Media Slot, supports SD, MMC, MS, MSpro, and xD. With
adapter (not included), supports mini versions of SD, MMC, and MS Duo.
Ports Audio-in (stereo microphone)
Audio-out (stereo headphone)
Audio-out (stereo headphone with S/PDIF)
Consumer infrared (one in computer base, one in display assembly)
eSATA
High-definition multimedia interface (HDMI) v1.3 supporting 1080p with high-
bandwidth digital content protection (HDCP) key
RJ-11 (modem)
RJ-45 (Ethernet), includes link and activity lights
S-Video-out (includes component video support)
USB (3)
VGA (Dsub 15 pin) supporting 1600 × 1200 external resolution @ 75 Hz. Disabled
when connected to devices through the expansion port 3. Hot plug, unplug, and
auto detect for correct output to wide-aspect and standard-aspect video.
1394a
2-pin 65-W AC power
Docking Docking support through the expansion port 3. Supports the HP xb3000 Notebook
Expansion Base and the HP Notebook QuickDock.
Keyboard/pointing devices 12.1-inch keyboard with embedded numeric keypad
Taps enabled as default
TouchPad with 2 buttons and two-way scroll
Wacom 9.0-mm touch-screen pen
3
Category Description
Power requirements 8-cell, 73-Wh, 2.55-Ah Li-ion battery
6-cell, 55-Wh, 2.55-Ah Li-ion battery
4-cell, 37-Wh, 2.55-Ah Li-ion battery (for use only with computer models equipped
with AMD Turion 64 processors)
65-W AC adapter with localized cable plug support (2-wire plug with ground pin,
supports 2-pin DC connector)
Security Security cable slot
Fingerprint reader with software support
Operating system Preinstalled:
Windows Vista® Business (32-bit)
Windows Vista Premium (32- and 64-bit)
Windows Vista Ultimate (64-bit)
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
Optical drive
RTC battery
WLAN module
4 Chapter 1 Product description
2 External component identification
Top components
Display components
Item Component Function
(1) Convertible hinge Swivels the display and converts the computer from
traditional notebook mode into slate mode or vice
versa. In slate mode, the display is rotated and folded
flat, so that you can view content while carrying the
computer.
(2) Drive light Blinking: The hard drive or optical drive is
being accessed.
Top components 5
Item Component Function
(3) Battery light
On: A battery is charging.
Blinking: A battery that is the only available
power source has reached a low battery level.
When the battery reaches a critical battery level,
the battery light begins blinking rapidly.
Off: If the computer is plugged into an external
power source, the light is turned off when all
batteries in the computer are fully charged. If the
computer is not plugged into an external power
source, the light stays off until the battery
reaches a low battery level.
(4) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
(5) Internal display switch Turns off the display and initiates Sleep if the display
is closed while the power is on.
(6) Wireless antennae (select models only)* Send and receive wireless signals to communicate
with WLANs.
NOTE: The antennae are not visible from the outside
of the computer. For optimal transmission, keep the
areas immediately around the antennae free from
obstructions.
(7) Internal microphones (2) Record sound.
(8) Display release latch Opens the computer.
(9) Integrated camera (select models only) Records video and captures still photographs.
(10) Fingerprint reader (select models only) Allows a fingerprint logon to Windows® instead of a
password logon.
(11) Mobility Center button Opens Mobility Center.
(12) MediaSmart button Launches the MediaSmart program when the
computer is on.
(13) Rotate button Rotates the screen image clockwise into 4
orientations: landscape primary, landscape secondary,
portrait primary, and portrait secondary.
(14) Consumer infrared lens Receives a signal from the HP Remote Control.
*To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to
your country or region. These notices are located in Help and Support.
6 Chapter 2 External component identification
Keys
Item Component Function
(1) esc key Displays system information when pressed in
combination with the fn key.
(2) fn key Executes frequently used system functions when
pressed in combination with a function key or the
esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the
pointer.
(5) Embedded numeric keypad keys Can be used like the keys on an external
numeric keypad.
(6) Function keys Execute frequently used system functions when
pressed in combination with the fn key.
Top components 7
Pointing devices
Item Component Function
(1) TouchPad on/off button Enables/disables the TouchPad.
(2) TouchPad* Moves the pointer and selects or activates items on
the screen.
(3) Left TouchPad button* Functions like the left button on an external mouse.
(4) TouchPad light
Blue: TouchPad is enabled.
Amber: TouchPad is disabled.
(5) TouchPad vertical scroll zone Scrolls up or down.
(6) Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings. To view and change pointing device preferences, select Start > Control Panel >
Hardware and Sound > Mouse.
8 Chapter 2 External component identification
Front components
Item Component Function
(1) Display release latch Opens the computer.
(2) Power switch*
When the computer is off, slide the power switch
to the right to turn on the computer.
When the computer is on, slide the power switch
to the right to initiate Sleep.
When the computer is in the Sleep state, slide
the power switch to the right briefly to exit Sleep.
When the computer is in Hibernation, slide the
power switch to the right briefly to exit
Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are not effective, slide the
power switch to the right and hold for at least 5
seconds to turn off the computer.
To learn more about your power settings, select Start
> Control Panel > System and Maintenance >
Power Options.
To learn more about Sleep or Hibernation, refer to the
Power Management guide.
(3) Power light On: The computer is on.
Blinking: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
(4) Consumer infrared lens Receives a signal from the HP Remote Control.
(5) Audio-out (headphone) S/PDIF jack Provides enhanced audio performance, including
surround sound and other high-end audio output.
(6) Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
(7) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(8) Wireless switch Turns the wireless feature on or off, but does not
create a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
Front components 9
Item Component Function
(9) Wireless light
Blue: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is
turned on.
Amber: All wireless devices are turned off.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in
Help and Support.
Left-side components
Item Component Function
(1) Power connector Connects an AC adapter.
(2) ExpressCard slot Supports optional ExpressCard/34 cards.
(3) Digital Media Slot Supports the following optional digital card formats:
Secure Digital (SD) Memory Card, MultiMediaCard
(MMC), Memory Stick (MS), Memory Stick Pro (MSP),
xD-Picture Card (XD), xD-Picture Card (XD) Type M.
(4) Digital Media Slot light On: A digital card is being accessed.
(5) Optical drive Reads optical discs and, on select models, also writes
to optical discs.
(6) Optical light Blinking: The optical drive is being accessed.
10 Chapter 2 External component identification
Right-side components
Item Component Function
(1) Previous/rewind button
Plays the previous track or chapter when the
button is pressed once.
Rewinds media when the button is pressed
simultaneously with the fn key.
(2) Play/pause button Plays or pauses media.
(3) Next/fast forward button Plays the next track or chapter when the button is
pressed once.
Fast forwards media when pressed
simultaneously with the fn key.
(4) Stop button Stops playback.
(5) Pen holder Stores the pen.
(6) USB port Connects an optional USB device.
(7) Pen tether hole Connects the pen tether.
(8) RJ-45 (network) jack Connects a network cable.
(9) Expansion port 3 Connects the computer to an optional docking device
or an optional expansion product.
NOTE: The computer has only one expansion port.
The term expansion port 3 describes the type of
expansion port.
(10) External monitor port Connects an external VGA monitor or projector.
(11) S-Video-out jack Connects an optional S-Video device such as a
television, VCR, camcorder, overhead projector, or
video capture card.
(12) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
Right-side components 11
Rear components
Item Component Function
(1) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(2) RJ-11 (modem) jack Connects a modem cable.
(3) USB ports (2) Connect optional USB devices.
(4) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
12 Chapter 2 External component identification
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82
  • Page 83 83
  • Page 84 84
  • Page 85 85
  • Page 86 86
  • Page 87 87
  • Page 88 88
  • Page 89 89
  • Page 90 90
  • Page 91 91
  • Page 92 92
  • Page 93 93
  • Page 94 94
  • Page 95 95
  • Page 96 96
  • Page 97 97
  • Page 98 98
  • Page 99 99
  • Page 100 100
  • Page 101 101
  • Page 102 102
  • Page 103 103
  • Page 104 104
  • Page 105 105
  • Page 106 106
  • Page 107 107
  • Page 108 108
  • Page 109 109
  • Page 110 110
  • Page 111 111
  • Page 112 112
  • Page 113 113
  • Page 114 114
  • Page 115 115
  • Page 116 116
  • Page 117 117
  • Page 118 118
  • Page 119 119
  • Page 120 120
  • Page 121 121
  • Page 122 122
  • Page 123 123

HP tx2-1002au Service guide

Category
Notebooks
Type
Service guide

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI