Crosscall Core X4 Owner's manual

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CONTENTS

THE BEST BITS OF THE CORE-X4

Waterproof ...............................................................................................................................................

Tough .........................................................................................................................................................

Long-lasting battery .............................................................................................................................

Accessories .............................................................................................................................................

MIL-STD-810G certiﬁed .......................................................................................................................

ABOUT YOUR PHONE

Technical features ..................................................................................................................................

GETTING STARTED

Installing the SIM card..........................................................................................................................

Switching the phone on and o ......................................................................................................

THE STRENGTHS OF THE CORE-X4

X-LINK

TM*

..................................................................................................................................................

The X-BLOCKER attachment system ............................................................................................

X-SENSORS application .................................................................................................................

Programmable keys ............................................................................................................................

X-SAFE ......................................................................................................................................................

Advice for using your CORE-X4 under water ...........................................................................

Touch-lock function ...................................................................................................................

Advice: after immersion ...........................................................................................................

Tips for getting the most out of your CORE-X4 ......................................................................

Removing open apps in one click .......................................................................................

Easily switch between two apps: ........................................................................................

Split-screen mode .......................................................................................................................

Conﬁguring multiple languages ............................................................................................

Adding a user ...............................................................................................................................

Battery .......................................................................................................................................................

Charging the battery .................................................................................................................

Power saving mode ....................................................................................................................

Battery saver mode ....................................................................................................................

Tips and precautions for charging your battery .............................................................

GETTING TO GRIPS WITH YOUR PHONE

How to use the touch screen ............................................................................................................

Notiﬁcation panel ..................................................................................................................................

Locking and unlocking the screen ..................................................................................................

Customising the home screen ..........................................................................................................

Changing the date and time .............................................................................................................

Device and data management ........................................................................................................

USING YOUR PHONE

Home screen ............................................................................................................................................

Status bar ..................................................................................................................................................

Widgets .....................................................................................................................................................

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*Magconn Technology

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Application icons .................................................................................................................................

Phone ........................................................................................................................................................

Contacts ...................................................................................................................................................

Messages ..................................................................................................................................................

Camera ......................................................................................................................................................

Gallery .......................................................................................................................................................

Calculator .................................................................................................................................................

Audio .........................................................................................................................................................

Browser .....................................................................................................................................................

E-mail ........................................................................................................................................................

System updates ....................................................................................................................................

SAFETY MEASURES

General safety information ..............................................................................................................

Information on water resistance .....................................................................................................

Medical devices .....................................................................................................................................

Road safety ............................................................................................................................................

Power and charging.............................................................................................................................

Protecting your hearing .....................................................................................................................

Environmental protection .................................................................................................................

Cleaning and maintenance ...............................................................................................................

Emergency calls ...................................................................................................................................

Recommendations to reduce the user’s exposure to radiation .........................................

FURTHER INFORMATION

Compliance .............................................................................................................................................

Frequency bands and power ...........................................................................................................

Information about accessories and software ............................................................................

Speciﬁc absorption rate (SAR) .......................................................................................................

Copyright ................................................................................................................................................

APPENDIX

Important information ........................................................................................................................

Warranty .................................................................................................................................................

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Thank you for your choosing Crosscall and for buying this smartphone.

The user guide is here to help you get to grips with your new device.

THE BEST BITS OF THE CORE-X4

Rated IP68, the CORE-X4 accompanies you during all your activities, whether at sea (it

can withstand immersion over 30 minutes at a depth of 2 meters), or in the mountains in

heavy rain (it always stays fully functional thanks to its screen equipped with Wet Touch

technology).

The CORE-X4 has TPU (Thermoplastic polyurethane) protection around its casing,

giving it enhanced shock absorption. Polycarbonate edging on the sides of the screen

and the camera provide optimal protection, and its Gorilla® Glass 3 screen means the

screen on the CORE-X4 can withstand being dropped (Drop Test 2 meters on 6 sides)

and is scratch-resistant (Scratch Test in extreme conditions of use).

Its 3850 mAh battery means the phone has a battery life of several days, so you can

always rely on your mobile. Even during intensive use (GPS, photos, etc.), you can enjoy

your outdoor activities for longer without worrying about the battery running out.

Thanks to its X-LINK

TM

* magnetic connector, it can be charged wirelessly, without the

need for any cables.

WATERPROOF

TOUGH

LONG-LASTING BATTERY

*Magconn Technology

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ACCESSORIES

The X-BLOCKER slots are directly integrated into the phone's design so it can connect

with the X-LINK

TM

* accessory ecosystem (a magnetic connector used to attach the

CORE-X4 to various accessories, some of which even provide charging or data transfer).

The X-BLOCKER is a unique feature that ensures your smartphone is securely attached,

to prevent it dropping or falling during use, even on the most rugged terrain (quad bike,

crosscycle, skiing, etc.). All these accessories open the way to a raft of new options!

THE CORE-X4 IS MIL-STD-810G CERTIFIED

The MIL-STD-810G military standard was created by the US army to reproduce the

conditions of electronic devices used in the ﬁeld under extreme conditions. The CORE-X4

has been laboratory tested to withstand hostile and demanding outdoor environments. It

underwent the following 13 tests: Rapid Decompression from 12 192m altitude to 2 438m

in less than 15 sec, extreme high and low temperatures operational (from -25°C/-13°F up

to 51°C/124°F), temperature shock, icing and freezing rain, humidity, solar radiation (UV),

rain, salt fog, ﬂuid contamination, vibration, shock and high acceleration. The CORE-X4

is suitable for all the most demanding situations: parachute jumps, paragliding, aviation,

extreme kayaking, cycling, quad biking, motorbike riding, 4x4, and jet skiing, as well as

high temperatures, extreme cold and heavy rain. It is also suitable for use in labs, as well

as in the building trade.

*Magconn Technology

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ABOUT YOUR PHONE

Device overview

How to install a strap

1. Loud speaker

2. 8MP front-facing camera

3. Volume button +/-

4. On/O button + ﬁngerprint

5. X-BLOCKER notches

6. Programmable key no. 1

7. Microphone

8. Space for the strap

9. USB type-C port

10. Programmable key no. 2

11. Dual SIM card and Micro SD card insertion

tray

12. Light sensor

13. Earphone jack (waterproof cap – always

keep it properly closed!)

14. 48MP Fusion4 camera

15. Flash

16. X-LINKTM* (mount / charge / data transfer)

17. Loud speaker

18. USB Type-C (waterproof cap – always keep

it properly closed!)

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*Magconn Technology

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GETTING STARTED

Installing the sim card

1. Check that your device is turned o

If not, turn the power o by pressing the On/O button

2. Open the SIM tray using the SIM eject tool provided

a.Take the tool provided

b.Insert it into the hole, as shown below, to eject the SIM tray from its housing.

3. Pull out the tray completely with the metal side facing upwards

4. Insert the SIM cards

a. Insert the SIM card, face down, in the smallest compartment

b. If you wish, insert a second SIM card (or an SD card up to 512 GB), face down, in the

biggest compartment.

5. Insert the tray back in the phone

a.Check that the cards are properly aligned.

b.Check that the tray is properly aligned with the slot in the phone when you insert it.

c.Insert the tray and push it in, as indicated below.

Please note:To ensure that your smartphone is watertight, make sure that the tray is

completely inserted and locked.

SWITCHING THE PHONE ON AND OFF

sim 1

sim 1sim 2

micro sd

sim 1sim 2

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1. Press this button to turn on or lock the screen.

2. Press and hold this button to turn the device on and o.

3. Simultaneously press this button and the Volume «-» button to take a screenshot.

Switching on the phone

Press and hold the on/o button and wait a few seconds until the display turns on.

When you switch on your phone for the ﬁrst time or after performing a data reset, follow

the on-screen instructions to set up your device.

Switching o the phone

Hold down the on/o button until the pop-up menu appears, then select

to turn it o.

THE STRENGTHS OF THE CORE-X4

X-LINK

TM*

THE SMART MAGNETIC ATTACHMENT SYSTEM

This magnetic connector on the back of your smartphone can be used to attach and

connect your smartphone to exclusive X-LINK

TM*

accessories.

This connector can be used for charging (2A) and/or data transfer using the OTG (On The

Go) feature (once attached to the compatible accessories)

X-BLOCKER

In situations that require maximum hold, this exclusive accessory supplied with your

CORE-X4 guarantees that your smartphone will be securely attached to compatible

accessories. It is easily attached to the slots on the side of your mobile. The siliconised

coating reduces vibrations caused by shocks.

Before starting any activity, check that the X-Blocker is perfectly engaged in both slots

of the phone

Discover the full range of accessories compatible with the X-LINK

TM*

and X-BLOCKER on

www.crosscall.com

*Magconn Technology

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THE X-SENSORS APPLICATION

When opening the application (app) for the ﬁ rst time, please read the terms and conditions

of use and click on “Accept” to accept them before using the app.

This app gives you information about the sensors embedded in your mobile.

The magnetometer: This is the compass feature. It measures the phone's orientation

relative to magnetic north. Calibrate your compass by following the instructions on the

screen.

The accelerometer: lets you measure and see the phone's acceleration based on 3 axes.

Using mathematical integration, it measures the speed at which the device is moving as

well as tracking its position.

GPS: position of the device and accuracy of the GPS signal. You can ﬁ nd out the number

of satellites in range as well as your exact position.

Proximity sensor: turns o the screen during phone calls when the phone is placed

near the ear.

Light sensor: measures the light reaching the phone screen.

Bluetooth (4.1) and networks (2G, 3G, and 4G): show the presence and strength of

communication networks.

Battery status: provides an instant, visual indication of the battery's rate of charge/

discharge.

PROGRAMMABLE KEYS

In Settings > Buttons > choose the function you want to give those keys. For each button,

choose the « press action » and « press mode ».

By default, the grey key is programmed to launch photo app and the red key is programmed

to launch X-SAFE app.

X-SAFE

X-SAFE is an application embedded in the Crosscall ‘s smartphone allowing to

alert someone in case of emergency.

STEP 1 : X-SAFE SETTINGS

1. Open X-SAFE application

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2. Conﬁgure emergency information : message and phone number. To add a phone

number, click on

> Add item or Add item from Contacts.

3. Make sure the checkbox «Open X-SAFE» is activated.

STEP 2 : ASSOCIATION BETWEEN X-SAFE AND DEDICATED BUTTON

1. Go to Settings > Buttons.

.

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2. Click on Press action for the chosen dedicated button and select X-SAFE function

3. Go back to the buttons menu and click on Press mode and choose your prefered mode.

STEP 3 : INITIATE AN ALERT

Exemple when X-Safe function is associated to dedicated button 1 :

3x

or long

press

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We strongly recommand to initiate an alert to check that your X-SAFE conﬁguration

is operationnal. A countdown is triggered. The user can interrupt the alert by pressing.

At the end of the countdown a call is automatically triggered to the person previously

chosen.

WARNINGS

Any activity is a potentially dangerous activity and can sometimes result in injury or

death. The User of the Applications is entirely responsible for his activity and must know

how to anticipate potential dangers. He must also know how to evaluate his physical

capacity to practice an activity. In particular, using the image of sports practices that may

be extreme in the means of communication and promotion of the device allows to testify

to the resistant and performing nature of your device, but is in NO way an incentive for

the User to engage in these or similar activities.

DISCLAIMERS

Access and use of the Applications is at the User’s own risk. Consequently, CROSSCALL

shall not be held liable for any damage resulting from access and/or use of the Application

and the information it contains. The User is moreover informed that CROSSCALL may

have to temporarily interrupt access to the Application for technical reasons, in particular

for maintenance reasons. The User accepts these interruptions and waives any claim in

this respect.

The Application and the Services are provided «as is» and «as available» without any

guarantee whatsoever. CROSSCALL makes its best eorts to ensure that the Application

and its contents are reliable. If, however, the User notices any errors or omissions,

CROSSCALL shall be grateful if the User informs CROSSCALL at the following address:

sav@crosscall.com.

The User declares that he/she is aware of and accepts the characteristics and limitations of

the mobile network and the Internet network and, in particular, the functional characteristics

and technical performance of the networks; problems related to connection and/or access

to the networks and/or websites; problems related to the availability and congestion of the

networks; problems related to the failure or saturation of the networks ; problems related

to transit time, access to online information, response times for displaying, consulting,

querying or otherwise transferring data; risks of interruption; lack of protection of certain

data against possible misappropriation or hacking; risks of contamination by possible

viruses circulating on said networks, etc. for which CROSSCALL shall not be held liable.

The User acknowledges being informed of the present provisions and releases CROSSCALL

from any liability in the event of death, accidents, illnesses and/or any type of incident

generated in particular following an unsuitable practice.

ADVICE FOR USING YOUR CORE-X4 UNDER WATER

Touch-lock feature

To take photos, you should activate the touch-lock feature

which locks your touch

screen (in photo mode, icon at the top of your screen). You can then press a volume

button to take photos (or use the programmables buttons).

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Advice: after immersion

After immersion in seawater; you should rinse your mobile in freshwater. Dry carrefully

caps and connectors.

It may be that the slits of the speaker and microphone are blocked with water. Wait a few

minutes before making a call to get back to optimal functionality.

TIPS FOR GETTING THE MOST OUT OF YOUR CORE-X4

NEW: Removing open apps in one click:

slide from the bottom to top, and access to the place where all open apps are stored.

Then slide once again from botton to top on the app to remove it from open apps.

NEW: Easily switch between two apps:

slide from the bottom to top but in diagonal. You will swipe from one app to another.

Split-screen mode: opening 2 windows at the same time

You have the option to divide your screen into two. Example: Youtube + Whatsapp.

When your app is open, slide from the bottom to top, and access to the place where all

open apps are stored.

Click on the icon of the app which is located on top

Press splited screen, then you can choose the second app.

*Not all apps are compatible with split-screen mode

Conﬁguring multiple languages

For chatting and messaging in more than one language, you can conﬁgure several

languages so that your keypad adapts and corrects the language you are currently using.

Settings > System > Languages and Input > Languages > +Add Language

When writing a message, simply press the space bar and select your language preference.

Adding a user

In the notiﬁcations bar, by clicking on the

icon, you can open a "guest" account. Your

interface can then be personalised, and you can select appropriate apps for that account

(games for children, account for work, etc.)

BATTERY

Talk time: 29 h 45 mn

Standby time: 465 h

GPS time*: 11 h

*GPS + DATA + GOOGLE maps enabled + 100% Screen brightness

N.B. Battery consumption can be inﬂuenced by the quality of the network, the brightness

of the screen, the connections enabled (WiFi, Bluetooth, NFC), location services, etc.

Charging the battery

Be sure to fully charge your device before ﬁrst use using the AC charger supplied.

Never charge your phone using the X-LINK

TM*

magnetic connection and the USB

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connection at the same time, or it may shorten the life of your phone's devices.

1. Open the dust plug and connect the USB cable to the USB power adapter, then plug

the end of the USB cable into the USB port.

2. Plug the USB power adapter into an electrical outlet.

3. When the battery is fully charged, unplug the phone from the charger. First unplug the

charger from the device, then unplug it from the electrical outlet.

POWER SAVING MODE

This feature limits your phone's performance to basic functions (calls, SMS/MMS, internet

and SOS + 4 programmable functions). It disables wiﬁ , bluetooth and mobile data to save

battery life. The screen changes to black and white to reduce power consumption.

Accessible and conﬁ gurable via:

Use the shortcut in the notiﬁ cation bar (by swiping from the top to the bottom of the

screen), on the second page,

Use the shortcut in the notiﬁ cation bar (by swiping from the top to the bottom of the

> Power saving mode.

To disable the Power saving mode, click on

> Disable Power saving mode.

Or via the pop up once the battery life goes

under 20%

BATTERY SAVER MODE:

This mode is less restrictive than the "Power saving mode". It dims the screen of your

phone and limits CPU performance to conserve battery power.

Accessible via the notiﬁ cation bar (by swiping from the top to the bottom of the screen),

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icon battery saver.

To disable this mode, press the same icon again. If you hold down this icon for a few

seconds, you will see information about your battery status.

Tips and precautions for charging your battery

The battery is built into the phone and is not removable. Do not remove the battery

yourself.

• Use only approved chargers, batteries and cables. Using unapproved chargers or cables

may cause the battery to explode or damage the phone.

• Avoid using your phone while charging. Do not cover your phone or the power adapter.

• Incorrect charger connection could seriously damage your phone. Any damage caused

by misuse is not covered by the warranty.

• If the AC power is lower, your phone may take longer to charge.

• If you use unconventional chargers such as computers, the charging time may be longer.

• Please charge the battery before using the phone for the ﬁ rst time and unplug the

charger immediately after the ﬁ rst charge is complete.

• Remove the charger from the electrical outlet when the phone is not charging.

• The phone may not switch on straight away if you are charging a drained battery. Once

the phone has been charging for a while, the phone will start normally.

• The charging time may vary depending on the ambient temperature and the remaining

battery level.

• The phone can be safely charged at a temperature between 0°C and 40°C. Charging

at temperatures below 0°C or above 40°C may adversely a ect battery performance

and reduce battery life. Long-term charging at extreme temperatures will damage the

battery.

• During charging, the phone and charger may become hot.

This is completely normal and should not a ect the life or performance of the phone. If

the battery seems hotter than usual, stop charging it. Put your phone in a cool place and

leave it to cool. Avoid prolonged contact with the surface of your phone when it is hot.

The device's features may vary depending on your location, language, operator

and model. This device is OTG compatible. Please use a standard OTG cable.

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GETTING TO GRIPS WITH YOUR PHONE

Home:

Press this key to

display the home screen

Recent

Slide from the bottom to top, and access to the place

where all open apps are stored

Back

Press to return to the previous screen

GETTING TO GRIPS WITH YOUR PHONE

How to use the touch screen

All it takes is a few simple movements to master your phone and its apps.

TAP

To open an app, choose a menu item, press a key on the touch

screen, or to enter a character using the keypad

on the screen, tap the item with your ﬁ nger.

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LONG PRESS

Place your ﬁnger on an item or on the screen and hold it for 2 seconds to access the

available options.

SWIPE

Swipe left or right on the home screen or apps screen to view

other pages.

Swipe up and down to scroll through a web page or list of items.

TWO-FINGER ACTIONS

Start with two ﬁngers close together then spread them apart on a

web page, a map or an image, to zoom in on a part of it.

Bring them together to zoom out.

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DRAG

To move an item, place your ﬁnger on it, hold, and drag the item

to the desired location.

NOTIFICATION PANEL

Opening the notiﬁcation panel

1. Swipe down from the top edge of the screen to open the notiﬁcation panel.

2.

Slide your ﬁnger down again from the top edge of the screen to go to the shortcuts

tab.

CONFIGURING NOTIFICATION OPTIONS

1. Go to Settings > Apps & notiﬁcations.

2. Enable or disable notiﬁcations as desired.

Closing the notiﬁcation panel

Swipe up or press the home button to close the notiﬁcation panel.

LOCKING AND UNLOCKING THE SCREEN

Locking the screen

• Press the on/o button to manually lock the screen.

• The screen automatically locks and goes into sleep mode after being idle for a period

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of time, to reduce power consumption and prevent unintended actions. To change the

screen timeout, go to Settings > Display > Advanced > Sleep, and select a duration.

UNLOCKING THE SCREEN

Press the on/o button to turn the screen back on and swipe in any direction.

CUSTOMISING THE HOME SCREEN

1. Touch and hold an empty area of the screen to access the home screen editor.

2.

Select WALLPAPERS and WIDGETS to customise your screen.

3.

To delete a widget, press and hold the widget you want to delete. "Remove" will appear

at the top of the screen. Then drag the widget into "remove".

CHANGING THE DATE AND TIME

Go to Settings > System > Date and time.

• Enable Automatic time zone to allow the network time zone.

• Select Use 24-hour format to use the 24-hour clock.

DEVICE AND DATA MANAGEMENT

Data transfer

Do not disconnect the USB cable from the device when transferring data. This could

result in loss of data and/or damage to the device.

1.

Using a USB cable, connect your device to a computer.

2.

Open the notiﬁcation panel, then tap Charging this device via USB > Files transfer. Tap

Transfer photos (PTP) if your computer does not support the Media Transfer Protocol

(MTP) format.

3.

Transfer the ﬁles between your device and your computer. A message will appear on your

computer screen. Follow the instructions on screen to transfer your photos/videos, etc.

Mobile Data

On the home menu, scroll down the notiﬁcation bar and click on the «Mobile Data» widget

to disable them, or :

Settings Menu > Network and Internet > Dual card and mobile network and disable

«data enabled».

Factory reset

Restore factory : Settings > System > Advanced > Reset options and press > Erase all

data (factory reset), then press « RESET PHONE ».

Warning: this will erase all data from your phone’s internal storage.

Before performing a factory reset, be sure to back up any important data stored on

the device. The device will restart automatically.

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USING YOUR PHONE

Home screen

The home screen is the starting point for accessing all the phone's features. It displays

widgets, shortcuts to apps, and much more.

The home screen may display dierently depending on the region or operator.

Status bar

This displays status icons and notiﬁcations.

Widgets

Widgets are self-contained applications that launch speciﬁc app functions to provide

easy access and information on your home screen.

Application icons

Tap on an icon, such as an app or a folder, to open and use it.

PHONE

Making phone calls

1.

Press

on the home screen or apps screen.

2.

Press

to open the keypad and enter a phone number.

3.

Press

to maker a call.

Making calls from call logs or a contact list

Press

or

, and on a contact or a phone number to make a call.

MAKING AN INTERNATIONAL CALL

1. Press

to open the keypad.

2. Press 0 and hold your ﬁnger until the + sign appears.

3.

Enter the country code, area code and phone number.

Then, press

.

Receiving calls

Answering a call

When a call comes in, press

and swipe up to answer the call.

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Rejecting a call

When a call comes in, press

to reject the call.

CONTACTS

Adding contacts

Manually creating a contact

1. Tap the contact icon on the home screen or apps screen.

2. Press

to enter contact information.

3. Press save.

Adding a contact using the keypad

1. Press

to open

2. Enter the number and tap Create new contact.

Adding a contact from a call received

1. Press

.

2. Press

to view your received calls.

3. Add the received calls to a contact.

Importing contacts

You can import contacts from storage services to your device.

1. Tap the contact icon on the home screen or apps screen.

2. Click on the menu

and click on Copy

3. Select an import option.

Searching your contacts

Tap the contact icon on the home screen or apps screen.

Use one of the following search methods:

• Scroll up or down the contact list.

• Swipe along the index to the right of the contact list to scroll quickly.

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