Motorola One Vision Owner's manual

User Guide

MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or

registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of

Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC.

microSD Logo is a trademark of SD-3C, LLC. Manufactured under license from Dolby

Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby

Laboratories. All other product or service names are the property of their respective owners.

Certain features, services and applications are network dependent and may not be available in

all areas; additional terms, conditions and/or charges may apply. Contact your service provider

for details.

All features, functionality, and other product specifications, as well as the information contained

in this help content, are based upon the latest available information and believed to be accurate

at the time of release. Motorola reserves the right to change or modify any information or

specifications without notice or obligation.

Some images in help content are examples only.

You can also read this help on your phone at Settings > Help.

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Contents

Set up phone 1

Hardware diagram

1

Insert and remove SIM and SD cards

2

Manage dual SIMs

4

Add or remove accounts

5

Set up voicemail

7

Set up email

7

Make it yours

9

Accessibility settings 10

Visual assistance

10

Hearing assistance

12

Dexterity assistance

13

Use accessibility shortcuts

14

Learn the basics 16

About your home screen

16

About your lock screen

17

New to Android? 18

If this is your first smartphone

18

If you had an iPhone

20

About your Google account

21

Status bar icons

22

Phone terms you should know

26

Get around 29

Learn gestures

29

Use navigation bar

30

Use quick settings

31

Wake or put screen to sleep

34

Adjust volume

34

Frequently used tools 37

Turn flashlight on and off

37

Take screenshots

37

Use voice commands

38

Get turn-by-turn directions

39

Use Time and Weather widget

40

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Manage time spent on your phone

42

Work with text 44

Use onscreen keyboard

44

Cut, copy, paste text

46

Use voice typing

46

Fill in forms automatically

47

Personalize your phone 48

Home screen 48

Change wallpaper

48

Customize your Favorites tray

48

Add widgets, shortcuts, or folders

49

Remove widgets, shortcuts, or folders

51

Remake your home screen with launchers

52

Lock screen 53

Use a screen saver

53

Set screen lock

54

Add message to lock screen

56

Sounds 57

Set ringtones

57

Avoid interruptions with Do Not Disturb

58

Stop phone from speaking

60

Turn off charging sounds

61

Apps 62

About your apps

62

Use two apps at once

66

View notifications

67

Manage your apps 70

Install or update apps

70

Manage or delete apps

72

Protect against harmful apps

74

Pin your screen

75

Search and web browser 77

Search the web

77

Search your phone

78

Browse websites

79

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Text messaging 82

About text and multimedia messages

82

Read, send, manage text messages

83

Add attachments

85

Save attachments from text message

86

Turn group messaging on or off

86

Change default messaging app

87

Control notifications for text messages

87

Change text message reply to incoming calls

87

Get text messages on your computer

88

Email 90

Read, send, manage emails

90

View email attachments

91

Preview inboxes from home screen

92

Add email signature

93

Control email notifications

93

Calendar app 94

About the calendar

94

Find calendar events

94

Create and manage events

95

Control notifications for calendar events

96

Clock app 97

Set alarms

97

Use timer or stopwatch

98

Set date and time

99

Moto app 101

About the Moto app

101

Use voice commands

101

Preview notifications when screen sleeps

102

Adjust screen colors at night

103

Photos app 105

Share photos and videos

105

Upload photos and videos

105

Calls, contacts, voicemail 107

Phone calls 107

Answer calls

107

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Make calls

108

During a call

110

Make video calls

111

Make conference calls

111

Block calls and SMS

111

Turn on call waiting

113

View and delete call history

114

Contacts 116

Add contacts

116

Edit or delete contacts

117

Star your favorite contacts

118

Sort contacts

119

Share contacts

119

Voicemail 121

Use voicemail

121

Send all calls from contact to voicemail

122

Music 123

Listen to radio

123

Listen to music

124

Transfer music files

125

Connect a MIDI device

126

Battery 127

Charge phone

127

Extend battery life

127

Use Battery Saver mode

129

Storage 130

About storage options

130

Manage phone storage

130

Manage SD card

132

Find downloaded files

134

Recover recently deleted files

135

Upload music to cloud

135

Upload photos and videos

135

Scan documents and make copies

136

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Network and internet 138

Connect with Wi‑Fi

138

Use Airplane mode

139

Control data usage

139

Share your internet connection

141

Connect to VPNs

144

Connected devices 145

Connect with Bluetooth™

145

Connect with Wi-Fi Direct

147

Tap & pay with NFC

147

Share or receive with NFC

148

Cast screen or media to TV

149

Transfer files between phone and computer (USB)

151

Print from your phone

152

About wireless sharing

154

Other settings 157

Apps & notifications 157

Change app settings

157

Manage notifications

158

Turn emergency alerts off/on

160

Display 161

Stop automatic rotation

161

Choose color mode

161

Adjust screen colors at night

161

Adjust screen brightness

162

Change font and display size

162

Change background color

163

Change screen timeout

163

Security & location 164

About security

164

Protect against harmful apps

165

Set up lost phone features

166

Lock and unlock phone 167

Set screen lock

167

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Unlock with trusted devices

169

Unlock with your face

170

Unlock at trusted places

171

Keep phone unlocked while it's on you

172

Unlock with voice commands

173

Use fingerprint security

174

Use location services

176

Lock SIM card

177

Accounts 178

Add or remove accounts

178

Sync accounts and apps

179

Manage information in your Google account

180

System 181

Set up emergency information

181

Record your IMEI number

181

Find legal and product information

181

Customize the keyboard

182

Use multiple languages

183

Users and guests 185

Share your phone

185

Add, modify, remove users

186

Add or delete guest

187

Fix a problem 188

Hardware issues 188

Phone is slow or unstable

188

Phone feels warm or hot

188

Phone won't turn on

189

Phone restarts or crashes

190

Screen is frozen or won't respond

191

SD card problems

191

Call and SIM issues 194

Problems making/receiving calls

194

Problems during calls

196

Battery issues 199

Charging problems

199

Battery drains too fast

199

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Bluetooth, Wi-Fi, USB issues 201

Bluetooth problems

201

Wi-Fi problems

203

Can't transfer files or connect to computer

204

Account and sign-in issues 206

Forgot unlock code

206

Can't sign in to Google

206

Account sync issues

206

App issues 208

App or widget problems

208

Messaging problems

209

Camera problems

211

Maintenance procedures 213

Update Android software

213

Reset Wi-Fi, cellular data, and Bluetooth

213

Reset phone

214

Get more help

216

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Hardware diagram

1. Tray for SIM and SD card

2.

Front camera (To learn more, open the Camera app and touch > .)

3. Headset jack

4. Earpiece

5. Proximity sensor

6. Microphone

7. Volume up/down button

8. Power button

Set up phone 1

1.

Back cameras (To learn more, open the Camera app and touch > .)

2. LED flash

3. Fingerprint sensor

4. Speaker

5. USB-C port for charging, transferring files, sharing connection with tethered devices.

6. Microphone

Insert and remove SIM and SD cards

Replace SIM or SD card

1. If you are removing an SD card, unmount it first ( Settings > Storage).

2. Insert the tool into the hole in the tray and gently push to pop it out.

3. Insert or remove the cards as needed.

Set up phone

2

To use an SD card:

To use two SIM cards (dual-SIM models only):

4. Push the tray back into the phone.

Choose SD card

Your phone supports a microSD card up to 512 GB.

If the card is for portable storage (different devices can use card), a Class 2, 4, or 6 card is

sufficient.

If the card is for internal storage (used by phone only), use a high speed card such as UHS-1

type for best performance. Don’t use Class 2, 4, or 6 cards, which are much slower than your

phone’s internal storage.

Set up SD card

When you insert an SD card, your phone automatically configures the card as portable storage

for media files: photos, videos, and music. Because it's portable, you can easily swap the card

and its content between devices.

Set up phone

3

Set your storage location within media apps, like Camera and Play Music .

If you want to store apps on your SD card, you’ll need to format it as internal storage. Be sure to

buy the right type of card, depending on how you're going to format it.

Fix a problem

If you’re having problems, try these troubleshooting steps:

• SIM card

• SD card

Manage dual SIMs

This information applies only to phones that support dual SIM cards and have both cards

inserted.

About dual SIMs

When two SIMs are inserted:

•

You see at the top of the home screen. If you see , troubleshoot the issue.

• Both SIMs can make and receive calls and text messages.

• Only the owner of the phone (not additional users or guests) can access dual SIM settings.

Set up SIM profile

Set SIM options based on how you expect to use the cards:

1. Go to Settings > Network & internet > SIM cards.

2. Select the option that best meets your needs:

• Smart SIM: Automatically select SIM for voice calls based on your call history. In

Brazil, selection is also based on your contact's carrier.

• Personal and Work: Use one SIM for personal and the other for work-related voice

calls.

• Manual: Choose which SIM to use for voice calls, for data, and for SMS.

3. Follow onscreen instructions to complete setup.

Change SIM profile

1. Go to Settings > Network & internet > SIM cards.

2. Touch Dual SIM usage profile.

Set up phone

4

3. Select a different profile and touch CHANGE PROFILE.

4. Select a new profile.

5. Follow onscreen instructions to complete setup.

To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:

1. Go to Settings > Network & internet > SIM cards.

2. Touch each preferred SIM and contact option to change.

Change SIM name, color, ringtone

When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and

Phone. The SIM name shows your carrier and, if you're using the Personal and Work profile,

shows which it’s assigned to, but you can rename it. You can also change SIM icon color to

make them easy to differentiate.

1. Go to Settings > Network & internet > SIM cards.

2. Touch the SIM to change.

3. Change settings as needed:

• To rename a SIM, touch SIM name, then type a new name.

• To change icon color, touch Color, then touch a color.

• To change the SIM's ringtone, touch Phone ringtone, then select a ringtone.

Add or remove accounts

Add Google account

When you set up your phone, you were prompted to add a Google account. If you skipped this,

be sure to set one up now so you can download apps from Play Store, get a customized

information feed, and take full advantage of the Calendar, Gmail, and other apps included with

your account.

To add a Google account:

1. Go to Settings .

2. Touch Accounts > Add account.

3. Touch Google and follow the onscreen instructions to add an existing account or to create

a new one.

4. Once the account is added, Calendar , Contacts , and other account features and apps are

updated with information from that account. You can review and change what syncs with

your phone for that account.

Set up phone

5

Tip: Keep your apps up-to-date. To see if newer versions of the apps associated with your

Google account are available, open the Play Store app and touch > My apps & games.

Add non-Google account

Non-Google accounts are automatically added when you:

• Set up corporate email

• Set up personal email for non-Gmail addresses

• Install apps that require a username/password to log in, such as messaging, shopping, or

streaming content

To review these accounts or add another:

1. Go to Settings .

2. Touch Accounts > Add account.

3. Touch the type of account to add and follow the onscreen instructions.

If you don't see the type of account you want to add, install the related app from Play Store,

then sign into your account through the app.

4. Once the account is added, account-related features and apps are updated with

information from that account. To review and change what syncs with your phone, touch

the account type, then account name.

Remove account

If you remove an account, information you synced will be removed from your phone, but it is not

deleted from your account.

To remove other accounts:

1. Go to Settings > Accounts.

2. Touch the account name.

3. Touch REMOVE ACCOUNT.

Tip: If you have trouble removing a corporate account, go to Settings > Security &

location > Advanced > Device admin apps and remove the checkmark for the account,

then try to remove it again.

Set up phone

6

Set up voicemail

Set voicemail password

Contact your carrier for help setting or recovering your password/PIN for voicemail.

Set mailbox greeting

Your carrier provides and manages your voicemail.

To set your greeting:

1.

Touch > .

2.

Touch & hold to dial into your mailbox.

3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for

instructions.

Change voicemail options

1.

Touch > > Settings.

(If you don't see , swipe down on the screen.)

2. Touch Voicemail.

3. Touch Advanced Settings.

4. Change any of the options:

• To change voicemail service from your provider to another voicemail service or app,

touch Service.

• To change the number dialed to access voicemail, touch Setup.

Set up email

Set up personal email

You can add multiple email accounts of the following types:

• Gmail

• Personal email from other providers (IMAP/POP)

If you added a Google account on your phone:

• When you open the Gmail app for the first time, you'll see your email for that account.

You're already set up.

Set up phone

7

•

To set up additional accounts, open Gmail and touch > Settings > Add account.

If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP

provider (an address that's not Gmail):

1. Open the Gmail app.

2. Follow the onscreen instructions to enter your email address, password, and account

options.

If you have problems setting up the account, read Google's help for Gmail .

Set up corporate email

If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails,

calendar events, and contacts with the Microsoft Exchange server. Before you start, you'll need

the following information from your company's IT department:

• Email address

• Email password

• Domain name

• Username

• Server name

• Security type/SSL settings

• Client certificate requirement

To set up corporate email:

1. Open the Gmail app.

2. Do one of the following:

• If this is your first time opening the Gmail app, touch Add another email address.

•

If you have been using Gmail with another account, touch > Settings > Add

account.

3. Touch Exchange and Office 365.

4. Follow the onscreen instructions to enter your email address, password, and other

information from your company's IT department.

Switch account views

In the Gmail app, touch your profile icon, then select an account.

To open each inbox with one touch from your home screen, add task shortcuts:

1.

Touch & hold .

Set up phone

8

2.

Drag for each account to a blank space on your home screen.

Make it yours

Now that you're up and running (battery charged, contacts imported, accounts added), it's time

for fun:

• Set the wallpaper.

• Assign ringtones or photos to friends you call.

• Find some games.

• Play some music.

To protect your phone, be sure to:

• Set up a screen lock.

• Set up fingerprint security to unlock your screen safely and quickly with a touch.

• In case you ever lose your phone, set up Find My Device and record your IMEI number.

You'll probably also want to:

• Set up your Bluetooth and Wi-Fi connections.

• If you use multiple languages, set them up so they appear on your keyboard.

• Set your schedule for Do Not Disturb , to automatically silence your phone when you don't

want to be interrupted.

Tip: If you’ve forgotten your new number, go to Settings > System > About phone >

Phone number.

Set up phone 9

Visual assistance

Adjust colors if you’re color blind

1. Go to Settings > Accessibility.

2.

Touch Color correction and turn Use color correction on .

3. Touch Correction mode and choose an option.

How you see colors Option to choose

It’s difficult to tell violet from blue. Yellow and green

appear redder.

Deuteranomaly (red-green)

Colors aren’t bright. Red, orange, and yellow appear

greener.

Protanomaly (red-green)

It’s difficult to tell yellow and red from pink. Blue

appears greener.

Tritanomaly (blue-yellow)

Color correction is an experimental feature and might not work correctly everywhere on your

phone.

Use magnification gestures and icon

You can magnify the screen by triple tapping it or by touching by the navigation buttons.

To enable these gestures and add the icon:

1. Go to Settings > Accessibility > Magnification.

2. Adjust settings as needed:

•

To use gestures to zoom in and out, touch Magnify with triple-tap and turn it on .

•

To add , touch Magnify with button and turn it on .

Then, use these gestures:

•

To zoom in/out, touch or triple-tap the screen.

•

To zoom temporarily, touch , then touch & hold anywhere on the screen. Drag to move

around the screen, then lift your finger to zoom out.

• To scroll while zoomed in, drag two fingers across the screen.

Set up phone : Accessibility settings

10

• To adjust the zoom, pinch fingers together or apart.

You can't zoom in on the keyboard or the buttons.

Tip: You can also adjust font and display size.

Hear or feel when you touch the screen

1. Go to Settings > Sound > Advanced.

2. Do any of the following:

• To hear a tone when you dial a number, turn on Dial pad tones.

• To hear a click when you lock or unlock the screen, turn on Screen locking sounds.

• To hear a click when you touch something on the screen, turn on Touch sounds.

• To feel a vibration when you type on the keyboard, turn on Touch vibration.

• To hear a tone when your phone starts, turn on Power on sounds.

Hear notification sounds

You can assign a ringtone for notifications from specific apps.

You can also control sounds used to notify you of other events:

1. Go to Settings > Sound > Advanced.

2. To hear when your phone begins charging and reaches a full charge, turn Charging

sounds on .

Use TalkBack to read screens

Hear descriptions of everything you touch.

To enable TalkBack:

1. Go to Settings > Accessibility.

2.

Touch TalkBack and turn Use service on .

3. Touch Settings and set the options you want.

Tip: To quickly turn TalkBack on/off, set up the accessibility shortcut.

When TalkBack is on:

• Touch an item. Your phone speaks the name.

Set up phone : Accessibility settings

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