1
DS6520-22/DS6521/
DS6521-2/DS6521-3/
DS6522-3/DS6522-32/
DS6522-4
DECT 6.0 cordless telephone with
BLUETOOTH
®
wireless technology
Abridged user’s manual
Introduction
To protect our environment and conserve natural resources, this Abridged user’s
manual provides you with the basic installation and use instructions. A limited set
of features are described in abbreviated form.
Please refer to the online Complete user’s manual for a full set of installation and
operation instructions at www.vtechphones.com.
Before using this VTech product, please read Important safety instructions on
page 13 of this user’s manual.
The ENERGY STAR
®
program (www.energystar.gov) recognizes and
encourages the use of products that save energy and help protect our
environment. We are proud to mark this product with the ENERGY STAR
®
label indicating it meets the latest energy efciency guidelines.
Telephones identied with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association. Used under license.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Register online to get an additional 3-month warranty!
Go to www.vtechphones.com to register your product for enhanced warranty
support and latest VTech product news.
Parts checklist
Your telephone package contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.
Telephone line cord
Telephone base
Handset
(1 for DS6521)
(2 for DS6520-22/DS6521-2)
(3 for DS6521-3/DS6522-3/
DS6522-32)
(4 for DS6522-4)
Abridged user’s manual
Wall mount
bracket
Charger and charger
adapter
(1 for DS6520-22/DS6521-2)
(2 for DS6521-3/DS6522-3/
DS6522-32)
(3 for DS6522-4)
Battery
(1 for DS6521)
(2 for DS6520-22/DS6521-2)
(3 for DS6521-3/DS6522-3/
DS6522-32)
(4 for DS6522-4)
Telephone base
power adapter
Battery compartment
cover
(1 for DS6521)
(2 for DS6520-22/DS6521-2)
(3 for DS6521-3/DS6522-3/
DS6522-32)
(4 for DS6522-4)
Quick start guide
Abridged user’s manual
Quick start guide
2
Telephone base and charger installation
Install the telephone base and charger as shown below.
Use only the power adapters and batteries supplied with this product. To order a
replacement, visit our website at www.vtechphones.com or call 1 (800) 595-9511.
In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
Even if you do not subscribe to any conventional telephone service, you can still
use the cell line alone without plugging in a telephone line cord.
If you subscribe to telephone service from a cable company or a VoIP service
provider, contact your cable/VoIP service provider for more information.
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Telephone base
Charger
Telephone base
power adapter
A DSL lter (not included) is
required if you have DSL
high-speed Internet service.
The DSL lter must be
plugged into the telephone
wall jack.
Electrical outlet
not controlled by
a wall switch
Electrical outlet
not controlled
by a wall switch
Telephone wall jack
Charger adapter
Telephone
line cord
Battery installation
Install the battery as shown below.
Slide the battery compartment
cover towards the center of the
handset until it clicks into place.
3.
Place the handset in the telephone
base or charger to charge.
4.
CHARGE light
remains on
when charging.
Plug the battery connector
securely into the socket.
1. Place the battery with the label
THIS SIDE UP facing up and the wires
inside the battery compartment.
2.
If the handset will not be used for a long time, disconnect and remove the battery to
prevent possible leakage.
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IMPORTANT:
Check for a dial tone by pressing /HOME. If you hear a dial tone, the installation
is successful.
If you do not hear a dial tone:
Make sure the installation procedures described above are properly done.
It may be a wiring problem. If you have changed your telephone service to
digital service from a cable company or a VoIP service provider, the telephone
line may need to be rewired to allow all existing telephone jacks to work.
Contact your cable/VoIP service provider for more information.
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Battery charging
Once you have installed the battery, the screen indicates the battery status (see
the table below). For best performance, keep the handset in the telephone base
or charger when not in use. The battery is fully charged after 12 hours of
continuous charging.
If you place the handset in the telephone base or charger without plugging in the
battery, the screen displays NO BATTERY.
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Battery indicators Battery status Action
The screen is blank, or
shows Put in charger and
ashes.
The battery has no charge
or very little charge. The
handset cannot be used.
Charge without interruption
(at least 30 minutes).
The screen shows
Low battery and
ashes.
The battery has enough
charge to be used for a
short time.
Charge without interruption
(at least 30 minutes).
The screen shows
HANDSET X.
The battery is charged. To keep the battery
charged, place it in the
telephone base or charger
when not in use.
Tabletop to wall mount installation
The telephone comes ready for tabletop use. Follow the steps below to mount your
telephone on a wall.
Route the telephone line cord
through the rectangular hole on the
wall mount bracket and plug it into
the telephone wall jack. Route the
power cord out of the telephone base
and plug it into an electrical outlet not
controlled by a wall switch.
2.
Align the holes on the bracket with
the standard wall plate and slide the
bracket down until it locks securely.
Bundle the telephone line cord
and power adapter cord neatly
with twist ties.
4.
Position the lower portion grooves
on the telephone base to the lower
portion tabs (marked B) on the wall
mount bracket. Make sure the upper
portion grooves of the telephone
base are above the upper portion
tabs (marked A) on the wall mount
bracket. Push the telephone base
down until it clicks securely in place.
3.
If you have already installed the
telephone for tabletop use, unplug
the telephone line cord from the
telephone wall jack, and unplug
the telephone base power adapter
from the wall outlet. Remove the
telephone line cord and the power
adapter cord from the grooves.
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Handset overview
VOLUME/ /CID
Review the caller ID log when the
phone is not in use.
Decrease the listening volume during
a call or message playback.
Scroll down while in a menu, or in the
directory, caller ID log or redial list.
Move the cursor to the left when
entering numbers or names.
/HOME/FLASH
Make or answer a home call.
Answer an incoming home call
when you hear a call waiting alert.
MUTE/DELETE
Mute the microphone during a call.
Delete digits or characters while
using the dialing keys.
Silence the ringer temporarily while
the handset is ringing.
Delete the displayed entry while
in the directory, caller ID log or
redial list.
CHARGE light
On when the handset is charging.
Switch to tone dialing
temporarily during a call.
Dialing keys
Enter numbers or characters.
VOLUME/ /
Review the directory when the
phone is not in use.
Increase the listening volume
during a call or message playback.
Scroll up while in a menu, or in the
directory, caller ID log or redial list.
Move the cursor to the right when
entering numbers or names.
MENU/SELECT
Show the menu.
While in a menu, press to
select an item, or save an entry
or setting.
OFF/CANCEL
Hang up a call.
Silence the ringer temporarily
while the handset is ringing.
Press and hold to erase the
missed call indicator while the
phone is not in use.
Press to return to the previous
menu, or press and hold to
return to idle mode, without
making changes.
REDIAL/PAUSE
Press repeatedly to review the redial list.
Press and hold to insert a dialing pause
while entering a number.
Press repeatedly to show other
dialing options when reviewing
a caller ID log entry.
Press and hold to set and turn
on the quiet mode, or turn it off.
1
Press repeatedly to add or
remove 1 in front of the caller ID
log entry before dialing or saving
it to the directory.
Press and hold to set or dial your
voicemail number.
Make or answer a call using the
handset speakerphone.
During a call, press to switch between
the speakerphone and the handset.
/CELL
Make or answer a cell call.
Answer an incoming cell call when
you hear a call waiting alert.
Telephone base overview
X/DELETE
Delete the playing message.
Press twice to delete
all previously reviewed
messages when the phone
is not in use.
/SKIP
Skip to the next message.
/PLAY/STOP
Play messages.
Stop playing messages.
/REPEAT
Press to repeat a message.
Press twice to play the
previous message.
1 and 2
Press to connect the
paired cell phone.
Press and hold to add or
replace a cell phone.
Message window
Shows the number of
messages, and other
information of the
answering system or
telephone base.
IN USE light
Flashes when there is an
incoming call, or another
telephone sharing the
same line is in use.
On when the handset is
in use, or the answering
system is answering a call.
/FIND HANDSET
Press to page all system handsets.
/ANS ON/OFF
Turn the answering
system on or off.
/VOL and /VOL
Adjust the volume during
message playback.
Adjust the telephone
base ringer volume when
the phone is not in use.
1 and 2 lights
On when the telephone base is paired and
connected with a Bluetooth device.
Alternates when the telephone base is in
discoverable mode.
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Bluetooth
To use a Bluetooth enabled cell phone with your DS6520/DS6521/DS6522, you
must rst pair and connect your Bluetooth cell phone(s) with the telephone base.
All DS6520/DS6521/DS6522 handsets can be used to make or answer calls on the
cell line.
Bluetooth wireless technology operates within a short range (a maximum of
approximately 30 feet). When you pair a Bluetooth cell phone to the telephone
base, place your Bluetooth cell phone closer to the telephone base to maintain
sufcient signal strength. For optimal performance, keep your cell phone within
15 feet of the telephone base while using the cell line.
Pair and connect your rst Bluetooth cell phone
Press and hold 1/ 2 on the telephone base for about four seconds. You
hear two beeps and the 1/ 2 light blinks.
Turn on the Bluetooth feature of your cell phone. Once your cell phone nds
your VTech phone (VTech DS6520/DS6521/DS6522), press the appropriate
key on your cell phone to continue the pairing process.
Your cell phone may prompt you to enter the PIN of the telephone base. The
default PIN of the telephone base is 0000.
Download directory
Press MENU when the phone is not in use.
Scroll to Bluetooth then press SELECT.
Scroll to Download dir then press SELECT.
Scroll to select the desired cell phone, then press SELECT.
For Android and Blackberry cell phones, you may also download
your cell phone directory to your DS6520/DS6521/DS6522
via the VTech Contact Share application. Go to
www.vtechphones.com/apps/contact_share for
application download.
Using the handset menu
Press MENU when the phone is not in use.
Press
or
until the screen displays the desired feature menu.
Press SELECT to enter that menu.
To return to the previous menu, press CANCEL.
To return to idle mode, press and hold CANCEL.
Telephone settings
Default settings are indicated by asterisks(*).
Settings menu Description Options
LCD language Set the screen display language. English*
Français
Español
Voicemail # Set the voicemail number for speed dial. Voicemail #
_
Clr voicemail Turn off the voicemail indicators (see the
note below).
Reset VM Icon?
Key tone Turn an audible beep on or off whenever a key
is pressed.
Key tone:On*
Key tone:Off
Home area code Enter your home area code if you dial only
seven digits for local calls.
Home area code
_ _ _
Dial mode Set the telephone to be touch-tone or
pulse dialing.
Touch-tone*
Pulse
Use the Clr voicemail feature when the telephone indicates there is new voicemail
but there is none. For example, when you have accessed your voicemail while away
from home. The Clr voicemail feature only turns off the indicators; it does not delete
your voicemail messages. As long as you have new voicemail messages, your
telephone service provider continues to send the signal that turns on the indicators.
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The following are some of the telephone features you may wish to set. Refer to
Telephone settings in the online Complete user’s manual for detailed instructions
on setting all telephone features.
Ringer volume (handset)
You can adjust the ringer volume level, or turn the ringer off.
Press MENU when the handset is not in use.
Scroll to Ringers then press SELECT.
Scroll to choose Home volume or Cell volume, then press SELECT.
Press or to adjust the volume, then press SELECT to save.
If the handset ringer volume is set to off, that handset is silenced for all incoming
calls except paging tone.
Quiet mode
You can turn on the quiet mode for a period of time. During this period, all tones
(except paging tone) and call screening are muted. When you turn on the quiet
mode, the answering system turns on automatically.
Press and hold when the handset is not in use.
Use the dialing keys (0-9) to enter the duration, then press SELECT to save.
To turn off the quiet mode, press and hold when the handset is not in use.
Set date and time
If you subscribe to caller ID service, the day, month and time are set automatically
with each incoming call. You can also set the date and time manually.
Press MENU when the handset is not in use.
Scroll to Set date/time, then press SELECT.
Use the dialing keys (0-9) to enter the month, date and year, then press SELECT.
Use the dialing keys (0-9) to enter the hour and minute.
Press or to choose AM or PM, then press SELECT to save.
Voicemail indicators
If you subscribe to voicemail service offered by your telephone service provider,
New voicemail and appear on the handsets when you have new voicemail
messages. Contact your telephone service provider for more information and
assistance about using your voicemail service. Refer to Clear voicemail indicators
in the online Complete user’s manual on how to clear the voicemail indicators.
Telephone operation
Make a home call
Press /HOME or , and then dial the telephone number.
Make a cell call
Press /CELL. Scroll to select the desired cell phone when
necessary, then press SELECT.
Enter the telephone number and then press /CELL to dial.
While using the cell line, place your cell phone closer to the
telephone base, and make sure that there are no physical
obstacles between the telephone base and the cell phone,
such as large furniture or thick walls.
Answer a home/cell call
For a home line call, press /HOME, or any dialing key.
For a cell line call, press /CELL, or any dialing key.
End a home/cell call
Press OFF or put the handset to the telephone base or charger.
Speakerphone
During a call, press to switch between speakerphone and normal handset use.
Volume
During a call, press VOLUME/ or VOLUME/ to adjust the listening volume.
The handset earpiece volume setting and speakerphone volume setting
are independent.
Mute
The mute function allows you to hear the other party but the other party cannot
hear you.
During a call, press MUTE. The handset displays Muted.
Press MUTE again to resume the conversation.
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Call waiting
When you subscribe to call waiting service from your telephone service provider,
you hear an alert tone if there is an incoming call while you are on another call.
For a home call, press FLASH to put the current call on hold and take the new
call, or switch back and forth between calls.
For a cell call, press /CELL to put the current call on hold and take the new
call, or switch back and forth between calls.
Temporary ringer silencing
When the telephone is ringing, you can temporarily silence the ringer of the handset
without disconnecting the call. The next call rings normally at the preset volume.
Press OFF or MUTE on the handset. displays and Ringer muted
displays briey.
Temporary tone dialing
If you have pulse (rotary) service only, you can switch from pulse to tone dialing
temporarily during a call.
During a call, press .
Use the dialing keys to enter the relevant number. The telephone sends
touch-tone signals. It automatically returns to pulse dialing mode after you end
the call.
Find handset
Use this feature to nd all system handsets.
To start paging:
Press /FIND HANDSET on the telephone base. All idle
handsets ring and display ** Paging **.
To end paging:
Press /FIND HANDSET again on the telephone base.
Press /HOME, /CELL, , CANCEL or any dialing
key on the handset.
Place the handset in the telephone base or charger.
Do not press and hold /FIND HANDSET for more than four seconds. It may lead to
handset deregistration.
Redial list
Each handset stores the last 10 telephone numbers dialed.
To review and dial a number from the redial list:
Press REDIAL when the handset is not in use.
Press , oror REDIAL repeatedly until the desired entry displays.
Press /HOME or /CELL to dial.
To delete a redial entry:
When the desired redial entry displays, press DELETE.
Join a call in progress
You can use up to two system handsets at a time on a home line call. You can buy
additional expansion handsets (DS6501/DS6501-12/DS6501-15/DS6501-16) for
this telephone base. You can register up to ve handsets to the telephone base.
When a handset is on a call, press /HOME or on another handset to join
the call.
Press OFF to exit the call. The call continues until all handsets hang up.
Transfer a call
While on an outside call, you can transfer the call from one handset to another.
During a call, press MENU.
Press
or
to scroll to Transfer, then press SELECT. Use the dialing keys
to enter a destination handset number.
To answer the call on the destination handset, press /HOME, /CELL or .
Intercom
Use the intercom features for conversations between two handsets.
Press MENU on your handset when not in use.
Press
or
to scroll to Intercom, then press SELECT. Use the dialing keys
to enter a destination handset number.
To answer the intercom call, press /HOME, /CELL or on the
destination handset.
To end the intercom call, press OFF or place the handset back in the telephone
base or charger.
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Answer an incoming call during an intercom call
If you receive an incoming call during an intercom call, there is an alert tone.
To answer a home call, press /HOME. The intercom call ends automatically.
To end the intercom call without answering the outside call, press OFF. The
intercom call ends and the telephone continues to ring.
To answer a cell call, press OFF to end the intercom call. The telephone
continues to ring. Then press /CELL.
Directory
The directory can store up to 200 entries and are shared by all system handsets.
To add a directory entry:
Press MENU when the phone is not in use.
Scroll to Directory then press SELECT twice.
Enter the number.
Use the dialing keys to enter the number (up to 30 digits).
-OR-
Copy a number from the redial list by pressing REDIAL. Then press
,
or
REDIAL repeatedly to select a number. Press SELECT.
Press SELECT to move to the name.
Use the dialing keys to enter the name (up to 15 characters). Additional key presses
show other characters of that particular key.
Press SELECT to save.
While entering numbers and names, you can:
Press DELETE to erase a digit or character.
Press and hold DELETE to erase the entire entry.
Press
or
to move the cursor to the left or right.
Press and hold PAUSE to insert a dialing pause (for entering phone numbers only).
Press 0 to add a space (for entering names only).
To review and dial from the directory:
Entries are sorted alphabetically.
Press when the phone is not in use.
Scroll to browse through the directory, or use the dialing keys to start a
name search.
When the desired entry appears, press /HOME or /CELL to dial.
To edit a directory entry:
When the desired entry displays, press SELECT.
Use the dialing keys to edit the number, then press SELECT.
Use the dialing keys to edit the name, then press SELECT to save.
To delete a directory entry:
When the desired entry displays, press DELETE.
When the screen displays Delete contact?, press SELECT.
To delete all directory entries:
Press MENU when the phone is not in use.
Scroll to Directory then press SELECT.
Scroll to Del all conts then press SELECT.
When the screen displays Delete all?, press SELECT.
Speed dial
You can copy up to 9 directory entries into the speed dial locations (0 and 2-9) so
that you can dial these numbers via the home line using fewer keys than usual.
To assign a speed dial entry:
Press MENU when the phone is not in use.
Scroll to Directory then press SELECT.
Scroll to Speed dial, then press SELECT.
Scroll to a desired speed dial location, then press SELECT.
Scroll to a desired directory entry, then press SELECT to save.
To dial a speed dial entry:
Press and hold a dialing key (0 or 2-9) to dial the number stored in the
corresponding location.
To delete a speed dial entry:
When the desired entry displays, press DELETE, then press SELECT.
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Caller ID
This product supports caller ID services provided by most telephone service
providers. Depending on your service subscription, you may see the caller’s name,
number, date and time of calls that are sent by your telephone service provider after
the rst or second ring.
Caller ID log
The caller ID log stores up to 50 entries. If you answer a call before the caller
information appears, it will not be saved in the caller ID log.
The handset displays XX missed calls when there are calls that have not been
reviewed in the caller ID log.
If you want to erase the missed call indicator, press and hold CANCEL on the
idle handset.
To review and dial a number in the caller ID log:
Press CID when the phone is not in use.
Scroll to browse through the caller ID log. When the desired entry appears:
Press repeatedly to show different dialing options.
Press 1 repeatedly if you need to add or remove 1 in front of the
phone number.
Press /HOME, or /CELL to dial the displayed number.
To save a caller ID log entry to the directory:
When the desired caller ID log entry displays, press SELECT.
Use the dialing keys to modify the number, then press SELECT.
Use the dialing keys to modify the name, then press SELECT to save.
To delete a caller ID log entry:
When the desired caller ID log entry displays, press DELETE.
To delete all caller ID log entries:
Press MENU when the phone is not in use. Scroll to Caller ID log and then
press SELECT. Scroll to Del all calls and then press SELECT twice.
About answering system and voicemail
Your telephone has separate indicators for two different types of voice messages:
those left on the built-in answering system and those left at your telephone service
provider’s voicemail. Each alerts you to new messages differently.
If XX new messages displays on the handset and the message window on
the telephone base ashes, there are messages recorded on the built-in
answering system. It can record up to 99 messages, depending on the length of
each message. Each message can be up to three minutes in length. The total
recording time is approximately 14 minutes.
If and New voicemail display on the handset, your telephone service
provider is indicating that it has new voicemail for you. Contact your telephone
service provider for more information on how to access your voicemail.
Answering system settings
Default settings are indicated by asterisks (*).
Settings menu Description Options
Call screening Set whether you hear the callers while they are
leaving messages to you.
Screening: On*
Screening: Off
# of rings Set the number of times the telephone rings
before the answering system answers.
3*; 2; Toll saver;
6; 5; 4
Remote code Set a two-digit security code to access the
answering system remotely from any touch-tone
telephone.
19*
Msg alert tone Set to alert you when you have new messages. Tone: Off*
Tone: On
Recording time Set the recording time for each incoming message. 3 minutes*
2 minutes
1 minute
Set number of rings
You can set the answering system to answer an incoming call after 2, 3, 4, 5 or 6 rings;
or toll saver. If you choose toll saver, the answering system answers a call after 2 rings
when you have new messages, or after 4 rings when you have no new messages.
Press MENU when the phone is not in use.
Scroll to Answering sys then press SELECT.
Scroll to Ans sys setup then press SELECT.
Scroll to # of rings then press SELECT.
Press
or
to choose 2, 3, 4, 5, 6 or Toll saver and then
press SELECT.
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Answering system operation
Turn the answering system on or off
The answering system must be turned on to answer and record messages.
Press /ANS ON/OFF on the telephone base to turn the built-in answering
system on or off.
Record your own announcement with a handset
You can use the preset announcement to answer calls, or replace it with your own
recorded announcement. It can be up to 90 seconds in length.
Press MENU when the phone is not in use.
Scroll to Answering sys and then press SELECT twice.
The handset announces, “To play, press 2. To record, press 7.” Press 7 to record.
The handset announces, “Record after the tone. Press 5 when you are done.”
After the tone, speak towards the handset microphone. Press 5 when done.
Message playback at the telephone base
Press /PLAY when the phone is not in use.
Options during playback:
Press q/VOL or VOL/p to adjust the speaker volume.
Press /SKIP to skip to the next message.
Press /REPEAT to repeat the message currently playing. Press /REPEAT
twice to listen to the previous message.
Press X/DELETE to delete the playing message. The system advances to the
next message.
Press /STOP to stop.
Delete all messages at the telephone base
Press X/DELETE twice when the phone is not in use.
Call intercept
If you want to talk to the person whose message is being recorded, press /HOME
or on the handset.
Add and register a handset
The handsets provided with your telephone system are already registered. Each
handset is assigned a number that displays on the handset. Additional handsets
registered to the telephone system are assigned numbers in the sequential order.
This telephone system accommodates up to ve handsets.
You can add new handsets (DS6501/DS6501-12/DS6501-15/DS6501-16,
purchased separately) to your telephone system. Each handset must be registered
with the telephone base before use. When rst purchased and properly charged,
each expansion handset shows To register HS... and ...see manual alternately.
Charge the handset before registering it to the telephone base.
To register a handset:
Place the new/non-registered handset in the telephone base.
Wait for about 10 seconds. The handset shows Registering... then Registered
and you hear a beep when the registration process completes. The registration
process takes about 90 seconds to complete.
Replace a handset
If you want to replace a handset or reassign the designated handset number of a
registered handset, you must deregister all handsets and then individually register
each handset.
To deregister all handsets:
Press and hold /FIND HANDSET on the telephone base for about 10 seconds
until the IN USE light on the telephone base turns on and starts ashing.
Immediately press /FIND HANDSET again. You must press /FIND HANDSET
while the IN USE light is still ashing. The IN USE light ashes for approximately
ve seconds.
All handsets show To register HS... and ...see manual alternately when the
deregistration process completes. The deregistration process takes about
10 seconds to complete.
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3.
Do not place the handset
in the charger.
11
Troubleshooting
If you have difculty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
I cannot add and connect my cell phone to the telephone base.
Make sure you have cellular coverage.
Make sure your cell phone is compatible with your DS6520/DS6521/DS6522.
Check the Bluetooth compatibility list at www.vtechphones.com.
Make sure the Bluetooth function of your cell phone is turned on. See the user’s
manual of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other
Bluetooth device.
To connect your cell phone, make sure that your cell phone is connected and
active on the device list.
Remove VTech DS6520/DS6521/DS6522 from your cell phone’s handsfree
device history list (see the user’s manual of your cell phone for more information).
Carefully follow the pairing instructions on page 5 and make sure that your cell
phone is not connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
For some cell phones, you must authorize VTech DS6520/DS6521/DS6522
device in your cell phone’s Bluetooth feature. See the user’s manual of your cell
phone for more information.
Manually connect your cell phone to VTech DS6520/DS6521/DS6522. Refer to
the user’s manual of your cell phone for more information.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot nd VTech DS6520/DS6521/DS6522 on my cell phone.
Make sure that the telephone base is in discoverable mode.
Make sure that you manually set your cell phone to search for devices.
Remove VTech DS6520/DS6521/DS6522 from your cell phone’s handsfree
device history list (see the user’s manual of your cell phone).
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I don’t know how to search for or add new devices on my cell phone.
Most cell phones have the Bluetooth feature in the connection or setup menus.
Please refer to the user’s manual of your cell phone.
In general, press the menu key on your cell phone, then look for the Bluetooth
menu in the settings or connection menu. In the Bluetooth menu, select the option
to search for or add new devices.
The PIN on the telephone base does not work.
Make sure you enter the correct PIN. The default PIN is 0000.
Can the DS6520/DS6521/DS6522 help the poor cell phone reception in
my house?
If your cell phone has poor reception in your home, the DS6520/DS6521/DS6522
cannot improve the reception. However, if there is a location in your house with
better reception, you can leave your cell phone at that location while you use the
DS6520/DS6521/DS6522 cell line. In order for this to work, the telephone base
must be within 30 feet of the cell phone.
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
Make sure the telephone line cord is plugged rmly into the telephone base and
the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the handset for up to 12 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes
before use.
Remove the battery and then install it again. If that still does not work, it may be
necessary to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or telephone service. Contact your telephone service provider.
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I cannot dial out.
Try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact your service provider for
more information.
The answering system does not answer after correct number of rings.
Make sure the answering system is on. When the answering system is on,
the handset shows ANS ON and the /ANS ON/OFF light on the telephone base
is on.
If toll saver is selected, the number of rings changes to two when there are
new messages.
If the memory is full or the answering system is off, the answering system
answers after 10 rings. In some cases, the answering system is affected by the
ringing system used by the telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To get help with your
voicemail settings, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The answering system does not record messages.
Make sure the answering system is on.
Make sure the memory of the answering system is not full. When the answering
machine memory is full, it does not record new messages until some old
messages are deleted.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers. To determine how
many rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try disconnecting
the fax machine. If that solves the problem, consult your fax machine
documentation for information on compatibility with answering systems.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after the preset recording time.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
I accidentally changed the LCD language to French or Spanish, and I don’t
know how to change it back to English.
While the phone is not in use, press MENU, then enter 364 to reset
the LCD language to English.
While the phone is on a call, press MENU, then enter 364 to reset the
LCD language to English. Then the call ends.
Common cure for electronic equipment.
If the telephone is not responding normally, put the cordless handset in the
telephone base. If this does not x the problem, do the following (in the
order listed):
1. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the telephone base .
5. Wait for the cordless handset to synchronize with the telephone base. Allow up
one minute for this to take place.
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13
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of re, electric shock and injury, including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a
damp cloth for cleaning.
Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or
swimming pool, or in a wet basement or shower.
Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To
protect them from overheating, these openings must not be blocked by placing the product on a soft surface
such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This
product should not be placed in any area where proper ventilation is not provided.
This product should be operated only from the type of power source indicated on the marking label. If you are
not sure of the type of power supply in your home or ofce, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not install this product where the cord may be
walked on.
Never push objects of any kind into this product through the slots in the telephone base or handset
because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind
on the product.
To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized
service facility. Opening or removing parts of the telephone base or handset other than specied
access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause
electric shock when the product is subsequently used.
Do not overload wall outlets and extension cords.
Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled onto the product.
If the product has been exposed to rain or water.
If the product does not operate normally by following the operating instructions. Adjust only those
controls that are covered by the operation instructions. Improper adjustment of other controls may result
in damage and often requires extensive work by an authorized technician to restore the product to
normal operation.
If the product has been dropped and the telephone base and/or handset has been damaged.
If the product exhibits a distinct change in performance.
Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of
electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances,
a spark may be created when the adapter is plugged into the power outlet, or when the handset is
replaced in its cradle. This is a common event associated with the closing of any electrical circuit.
The user should not plug the phone into a power outlet, and should not put a charged handset into
the cradle, if the phone is located in an environment containing concentrations of ammable or
ame-supporting gases, unless there is adequate ventilation. A spark in such an environment could
create a re or explosion. Such environments might include: medical use of oxygen without adequate
ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
Only put the handset of your telephone next to your ear when it is in normal talk mode.
The power adapters are intended to be correctly oriented in a vertical or oor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.
SAVE THESE INSTRUCTIONS
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation
of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by
the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it
is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker. WTR’s evaluation did not identify
any risk to bystanders with pacemakers from other persons using wireless telephones.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.
Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance
- which can vary with the locations of the telephone base and handset, the weather, and the layout of your
home or ofce.
When the handset is out of range, the handset displays Out of range or no pwr at base.
If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect
well when you press /HOME. Move closer to the telephone base, then press /HOME to answer the call.
If the handset moves out of range during a telephone conversation, there may be interference. To improve
reception, move closer to the telephone base.
ECO mode
This power conserving technology reduces power consumption for optimal battery performance. The ECO
mode activates automatically when the handset is synchronized with the telephone base.
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14
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever need
to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with
wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety,
take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft
cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.
About cordless telephones
Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the cordless handset by radio
waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio
receiving equipment within range of the cordless handset. For this reason, you should not think of
cordless telephone conversations as being as private as those on corded telephones.
Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made
from the cordless handset if the telephone base is unplugged, switched off or if the electrical power
is interrupted.
Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place the
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR often reduces or
eliminates the interference.
Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with
conducting material such as rings, bracelets, and keys. The battery or conductor may overheat and
cause harm. Observe proper polarity between the battery and the battery charger.
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not
burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release
caustic material which could cause injury.
The RBRC
®
seal
The RBRC
®
seal on the nickel-metal hydride battery indicates that VTech Communications,
Inc. is voluntarily participating in an industry program to collect and recycle these batteries at
the end of their useful lives, when taken out of service within the United States and Canada.
The RBRC
®
program provides a convenient alternative to placing used nickel-metal hydride
batteries into the trash or municipal waste, which may be illegal in your area.
VTech’s participation in RBRC
®
makes it easy for you to drop off the spent battery at local
retailers participating in the RBRC
®
program or at authorized VTech product service centers.
Please call 1 (800) 8 BATTERY
TM
for information on Ni-MH battery recycling and disposal
bans/restrictions in your area.
VTech’s involvement in this program is part of its commitment to protecting our environment
and conserving natural resources.
RBRC
®
is a registered trademark of Rechargeable Battery Recycling Corporation.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or
“you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in
material and workmanship, pursuant to the following terms and conditions, when installed and used normally
and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer
for Products purchased and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the
limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at
VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new
or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or
refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment.
Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the
repaired or replacement Products to you in working condition. You should expect the repair or replacement to
take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech
repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited
warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date
the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year
warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper
installation, abnormal operation or handling, neglect, inundation, re, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modication by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or
cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have
been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or
Canada, or used for commercial or institutional purposes (including but not limited to Products used for
rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 on the next page); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems
outside the unit.
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Remember that electrical appliances can cause serious injury if used when you are wet or standing in
water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE
POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the
unplugged cords.
15
How do you get warranty service?
To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and
features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation
and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service
location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery
or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the
Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this
limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are
not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along
with a description of the malfunction or difculty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and
the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other
written or oral communications related to this Product. VTech provides no other warranties for this Product.
The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other
express warranties. No one is authorized to make modications to this limited warranty and you should not
rely on any such modication.
State/Provincial Law Rights: This warranty gives you specic legal rights, and you may also have other rights,
which vary from state to state or province to province.
Limitations: Implied warranties, including those of tness for a particular purpose and merchantability (an
unwritten warranty that the Product is t for ordinary use) are limited to one year from the date of purchase.
Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential,
or similar damages (including, but not limited to lost prots or revenue, inability to use the Product or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use
of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device under
Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide
reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modications to this equipment not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Privacy of communications may not be ensured
when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can
be safely absorbed by a user or bystander according to the intended usage of the product. This product has
been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the
user. The telephone base shall be installed and used such that parts of the user’s body other than the hands
are maintained at a distance of approximately 20 cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the
Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment
contains, among other things, a product identier in the format US:AAAEQ##TXXXX. This identier must be
provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must comply
with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is
also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two
lines. See the installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your
telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th
and 7th characters following the US: in the product identier (e.g., if ## is 03, the REN is 0.3). In most, but
not all areas, the sum of all RENs should be ve (5.0) or less. For more information, please contact your
telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone service
provider or a qualied installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been
corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized
agents. For repair procedures, follow the instructions outlined under the Limited warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may temporarily
discontinue your telephone service. The telephone service provider is required to notify you before
interrupting service. If advance notice is not practical, you will be notied as soon as possible. You will be
given the opportunity to correct the problem and the telephone service provider is required to inform you of
your right to le a complaint with the FCC. Your telephone service provider may make changes in its facilities,
equipment, operation, or procedures that could affect the proper functioning of this product. The telephone
service provider is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, re, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briey explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
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The Bluetooth
®
word mark and logos are owned by Bluetooth SIG, Inc. and any use of such
marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of
Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners.
VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008.
Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5.
VTech is the registered trademark of VTech Holdings Limited.
Copyright © 2012 for VTECH TELECOMMUNICATIONS LTD.
All rights reserved. Printed in China.
91-004789-090-100
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference, including interference that may cause undesired operation.
The term ‘’IC:‘’ before the certication/registration number only signies that the Industry Canada technical
specications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement that the sum of the RENs
of all the devices does not exceed ve.
This product meets the applicable Industry Canada technical specications.
Technical specications
Transmit frequency Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz
Channels 5
Nominal effective range Maximum power allowed by FCC and IC. Actual operating
range may vary according to environment conditions at the
time of use.
Power requirements Handset: 2.4V Ni-MH battery
Telephone base: 6V DC @ 400mA
Charger: 6V AC @ 300mA
Memory Handset directory:
200 memory locations; up to 30 digits and 15 characters
Handset caller ID log:
50 memory locations; up to 24 digits and 15 characters
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