USER MANUAL
FOR MODEL: iQ3
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TAILWIND iQ3 USER MANUAL
THANK YOU FOR PURCHASING THE
TAILWIND AUTOMATIC GARAGE DOOR CONTROLLER.
WE’RE SURE YOU’RE GOING TO LOVE IT HOWEVER IF YOU ARE
UNSATISFIED?
EMAIL US FIRST
SUPPORT@GOTAILWIND.COM
WE’LL RESOLVE THE ISSUE WITH YOU QUICKLY AND
PROFESSIONALLY TO GET YOU BACK ON THE ROAD
NOTICE
1. Use only with door openers manufactured after 1993
2. Not for use with one-piece front swing garage doors or
swinging gate doors
NOTICE: To comply with FCC and/or Industry Canada (IC) rules, adjust-
NO USER SERVICEABLE PARTS.
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TAILWIND iQ3 USER MANUAL
WHAT’S INCLUDED:
• TAILWIND IQ3 CONTROL MODULE
• DOOR SWITCH KIT AND WIRING HARNESS
• POWER SUPPLY
• USER MANUAL
•
• LIFETIME SUPPORT
OPERATING REQUIREMENTS:
A MOBILE DEVICE CONNECTED TO YOUR WIFI NETWORK
2. ROUTER WITH WIFI
3. FULL TIME INTERNET CONNECTION
4. IQ3 QR CODE ON THE BACK SIDE OF THE IQ3 MODULE
COMPATIBLE GARAGE DOOR OPENER. TO VERIFY COMPATIBILITY GO TO
6. A WALL OUTLET NEARBY
7. A STRONG WIFI SIGNAL IN THE GARAGE WHERE THE IQ3 MODULE WILL BE LOCATED
MAKE SURE YOU ALWAYS HAVE THE LATEST VERSION OF THE TAILWIND
APP INSTALLED
9. UPDATE THE FIRMWARE WHEN UPDATES BECOME AVAILABLE. YOU WILL BE
AUTOMATICALLY NOTIFIED IN THE APP
ALWAYS WEAR SAFETY GLASSES
DURING INSTALLATION
PLEASE VISIT OUR
YOUTUBE CHANNEL FOR
HELPFUL HOW-TO AND
INSTALLATION SUPPORT VIDEOS
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TAILWIND iQ3 USER MANUAL
DOOR RAIL
PHOTO SENSORS
DOOR OPENER
DOOR FRAME
CHAIN DRIVE
NOT SHOWN: DOOR LATCH
POWER OUTLET
GARAGE DOOR
SYSTEM OVERVIEW:
CONTROL
MODULE
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TAILWIND iQ3 USER MANUAL
LET’S GET STARTED!
TYPICAL INSTALLATION TIME: 30 - 45 MINUTES
WE RECOMMEND WATCHING OUR TAILWIND
INSTALLATION VIDEO FIRST ON OUR YOUTUBE CHANNEL
STEP 1: INSTALL THE FREE TAILWIND APP
DOWNLOAD AND INSTALL THE TAILWIND
MOBILE APP FROM THE APPLE APP STORE
OR GOOGLE PLAY
1. MAKE SURE THE WIFI SIGNAL IN THE GARAGE IS STRONG
2. ENSURE YOUR MOBILE DEVICE IS CONNECTED TO YOUR HOME WIFI NETWORK
3. TAKE A PICTURE OF THE BACK OF THE TAILWIND MODULE TO RECORD THE CODE
CONTROL
MODULE
DOOR SWITCH BRACKET
FLASHING RED: OFFLINE
FLASHING BLUE: WIFI SETUP MODE
SOLID YELLOW: WIFI CONNECTED
SOLID GREEN: ONLINE
STATUS LED
DOOR CONNECTIONS
UP TO 3
MAGNET BRACKET
TAILWIND VEHICLE SENSOR
REQUIRED TO ENABLE THE AUTO OPEN / AUTO CLOSE
FEATURE FOR CUSTOMER CARS WITHOUT BLUETOOTH
OR CUSTOMERS WITH APPLE PRODUCTS.
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TAILWIND iQ3 USER MANUAL
ENSURE BOTH PARTS CLOSELY ALIGN WHEN THE
DOOR IS CLOSED
MOUNT THE SWITCH BRACKET ONTO THE GARAGE DOOR FRAME OPENING
2. MOUNT THE MAGNET BRACKET ONTO THE EDGE OF THE GARAGE DOOR
IMPORTANT: YOU CAN ADJUST THE MOUNTING POSITION OF THE MAGNET
BRACKET USING THE SINGLE SCREW AND THE 2 SCREW HOLES PROVIDED
STEP 3 - MOUNTING THE DOOR SWITCH
SWITCH BRACKET
MAGNET BRACKET
A: THE CONTROL MODULE
IMPORTANT:
• ENSURE THE POWER ADAPTER WILL REACH THE UNIT WHEN PLUGGED IN
• DO NOT PERMANENTLY MOUNT THE MODULE WITH TAPE UNTIL THE VERY END
FOR 1 DOOR = LOCATE THE MODULE ON THE SIDE OF DOOR OPENER
FOR 2 DOORS = LOCATE THE MODULE ON THE SIDE OF EITHER DOOR OPENER
FOR 3 DOORS = LOCATE THE MODULE ON THE SIDE OF THE DOOR
OPENER THAT CONTROLS THE MIDDLE DOOR
B: THE DOOR SWITCH & MAGNET
CHOOSE SIDE OPPOSITE TO THE DOOR LATCH IF ONE IS PRESENT
2. DO NOT INSTALL NEAR LOWER PHOTO SENSORS
3. ROLL THE GARAGE DOOR UP AND DOWN TO MAKE SURE THAT
NOTHING WILL INTERFERE WITH THE DOOR SWITCH AND
MAGNET AS THE DOOR MOVES
STEP 2: SELECT MOUNTING LOCATION FOR:
GAP
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TAILWIND iQ3 USER MANUAL
STEP 4 - RUNNING THE TAILWIND DOOR SENSOR WIRE
USE THE INCLUDED WIRE TIES AND CLIPS TO SECURE
THE TAILWIND WIRE IN PLACE
IF THERE IS AN EXISTING WIRING HARNESS RUNNING BACK TO THE DOOR
OPENER UNIT ZIP TIE THE TAILWIND WIRE TO IT
2. IF NOT, SECURE THE TAILWIND WIRE IN PLACE BY ADHERING THE WIRE CLIPS TO
THE BACK SIDE OF THE RAIL. USE THE PROVIDED ALCOHOL WIPES TO CLEAN THE
RAIL WHERE THE CLIPS ARE GOING TO BE MOUNTED
3.
2 FOR DOOR 2, AND PORT 3 FOR DOOR 3
IMPORTANT: SECURE ALL WIRING ONLY IN LOCATIONS WHERE THE GARAGE DOOR
OR OTHER MOVING PARTS WILL NOT MAKE CONTACT DURING NORMAL OPENING
AND CLOSING
WIRE CLIPS
BACK OF RAIL
TAILWIND DOOR SENSOR WIRE
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STEP 5 - CONNECTING THE TAILWIND CONTROL WIRE
TO EASILY IDENTIFY WHERE TO CONNECT GO TO WWW.
. FIND THE
COMPATIBILITY SECTION AND SELECT YOUR DOOR
OPENER. A DRAWING SHOWING WHERE TO CONNECT
THESE WIRES WILL BE PROVIDED
ON THE BACK OF THE DOOR OPENER UNIT LOCATE THE INPUT TERMINAL BLOCK
WHERE THERE ARE WIRES CONNECTED TO THE DOOR OPENER UNIT
2. TO IDENTIFY WHICH 2 TERMINALS TO CONNECT THE TAILWIND WIRES TO,
SIMPLY FOLLOW THE EXISTING WIRES COMING FROM THE WALL MOUNTED
CONTROL
3. WITH A SMALL FLAT HEAD SCREWDRIVER DEPRESS THE SLOT OPENER AND
INSERT THE FIRST TAILWIND WIRE INTO ONE OF THE TERMINALS
4. NEXT, INSTALL THE REMAINING WIRE INTO THE OTHER TERMINAL. IT DOES NOT
MATTER WHICH TAILWIND WIRE GOES INTO WHICH TERMINAL
SIMPLY ADDED THE TAILWIND WIRES
NOTE: SOME DOOR OPENERS DO NOT HAVE PUSH-IN STYLE TERMINALS AND
INSTEAD USE SCREW TERMINALS THAT YOU CAN SIMPLY UNSCREW, WRAP THE
WIRES AROUND, AND TIGHTEN THE SCREW BACK IN PLACE
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TAILWIND iQ3 USER MANUAL
STEP 6 - PLUG IN THE POWER ADAPTER
PLUG THE POWER ADAPTER INTO A WALL OUTLET AND
THE OTHER END INTO THE CONTROL MODULE
NOTE: THE STATUS LIGHT WILL FLASH RED
STEP 7 - CONNECT THE APP TO THE CONTROL MODULE
THE APP WILL PROVIDE INSTRUCTIONS. COME BACK TO
THESE INSTRUCTIONS AFTER YOU COMPLETE THIS STEP.
OPEN THE APP AND REGISTER AS A NEW USER
2. BRIEFLY PRESS THE RESET SWITCH ON THE TAILWIND UNIT USING THE
PROVIDED TOOL AND CONFIRM THE STATUS LIGHT FLASHES BLUE
3. IN THE MY DEVICES SCREEN SELECT “CONNECT TAILWIND TO HOME WIFI
FOLLOW THE SETUP STEPS PROVIDED IN THE APP
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STEP 8 - MOUNT THE CONTROL MODULE
AFTER YOU HAVE SCANNED THE QR CODE FROM THE
APP YOU CAN MOUNT THE CONTROL MODULE USING
THE PROVIDED 2 SIDED TAPE OR SCREWS
IMPORTANT: BE SURE TO CLEAN AND DRY THE MOUNTING SURFACE FIRST TO
ENSURE PROPER ADHESION
ALCOHOL WIPES HAVE BEEN INCLUDED FOR THIS PURPOSE
YOU ARE NOW READY TO TEST THE DOOR!
OPEN THE APP
2. SELECT THE GARAGE
3. TAP ON THE DOOR YOU WANT TO OPEN
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TAILWIND iQ3 USER MANUAL
TROUBLESHOOTING
SORRY YOU ARE HAVING TROUBLE. YOU CAN CREATE A
TICKET AND RECEIVE FREE SUPPORT BY LOGGING ONTO
WWW.GOTAILWIND.COM
NOT RECEIVING NOTIFICATIONS? THIS CAN HAPPEN UPON INITIAL SETUP ON
OCCASION, BUT IS USUALLY CAUSED WHEN USING THE SAME ACCOUNT
CREDENTIALS TO LOG IN ON MORE THAN ONE PHONE. THE GENERAL RULE IS ONE
FOLLOW THESE STEPS:
MAKE SURE YOU HAVE GIVEN THE APP PERMISSION TO SEND YOU
NOTIFICATIONS. THIS WILL BE UNDER “SETTINGS” IN YOUR PHONE.
2. UNDER “NOTIFICATIONS” IN YOUR TAILWIND APP, MAKE SURE NOTIFICATIONS
ARE TURNED ON.
3. LOG OUT OF THE APP AND LOG BACK IN.
AUTO OPEN / AUTO CLOSE NOT WORKING?
BE SURE YOU’VE WATCHED, AND CAREFULLY FOLLOWED THE STEPS IN OUR “VE
2. MAKE SURE BLUETOOTH IS TURNED ON IN YOUR PHONE SETTINGS.
3. MAKE SURE YOU’VE GIVEN THE TAILWIND APP PERMISSION TO ALWAYS TRACK
TION, WHICH WILL NOT ALLOW THIS FEATURE TO WORK PROPERLY.
4.
NO METAL BETWEEN THE SENSOR AND YOUR PHONE.
6. LOCATION TRACKING IS NOT ACCURATE IF YOUR PHONE CANNOT RECEIVE GPS
SIGNALS. WITH MODERN PHONES THIS IS GENERALLY NOT AN ISSUE UNLESS
YOUR PHONE IS PLACED IN A LOCATION SUCH AS INSIDE A STORAGE COMPART
MENT IN YOUR VEHICLE. TRY PUTTING YOUR PHONE IN A LOCATION THAT HAS
LESS OBSTRUCTIONS,
7.
IF YOU ARE USING AN ANDROID PHONE, MAKE SURE YOU HAVE BATTERY OPTI
MIZATION TURNED OFF FOR TAILWIND AND THAT YOUR “ALLOW BACKGROUND
TAILWIND.
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WIFI SETUP
POWER UP THE TAILWIND DEVICE. THE LIGHT WILL FLASH RED.
2.
BLUE. IF IT DOES NOT FLASH BLUE, PRESS THE RESET BUTTON AGAIN. DO NOT HOLD THE
BUTTON DOWN. A QUICK PRESS IS ALL IT NEEDS.
3. ONCE THE LIGHT IS FLASHING BLUE, GO INTO YOUR PHONE SETTINGS AND CONNECT TO
INTERNET CONNECTION AS TAILWIND IS NOT A WIFI ROUTER CONNECTED TO THE INTER
NET. IT IS MERELY ACTING AS A WIFI ACCESS POINT FOR YOUR PHONE TO TEMPORARILY
CONNECT TO. IF YOUR PHONE SAYS THERE IS NO INTERNET AVAILABLE, THAT’S FINE. ON
ANDROID PHONES YOU MAY NEED TO DISABLE THE SMART NETWORK SWITCH FEATURE.
IF YOU HAVE TROUBLE WITH THE NEXT STEP ON AN ANDROID PHONE, PLEASE READ THIS
ARTICLE ON HOW TO DISABLE THE SMART NETWORK SWITCH FEATURE ON ANDROID,
4.
PHONE SHOULD ATTEMPT TO CONNECT TO THE TAILWIND DIRECTLY AS IF IT WAS A REG
URATION SCREEN SHOULD SHOW UP THAT LOOKS LIKE THE ONE YOU SAW IN THE IN
STRUCTIONS. IF THE SCREEN DOES NOT SHOW UP ON YOUR ANDROID PHONE, IT MOST
LIKELY MEANS THAT YOUR ANDROID PHONE’S SMART NETWORK SWITCH FEATURE HAS
WIND DOES NOT HAVE INTERNET, SO IT HAS AUTOMATICALLY SWITCHED IN THE BACK
GROUND TO TRY TO GET INTERNET ACCESS. YOU CAN DISABLE THIS FEATURE IN ANDROID
AND TRY AGAIN SEE THE LINK IN STEP 3 ABOVE. IF IT STILL DOESN’T WORK, YOU CAN ALSO
USE A LAPTOP COMPUTER THAT HAS WIFI ON IT. SIMPLY CONNECT TO THE WIFI NETWORK
WIFI CONFIGURATION SCREEN.
CHOOSE YOUR WIFI NETWORK FROM THE LIST OF AVAILABLE WIFI NETWORKS AND THEN
6. IF YOU ENTERED THE PASSWORD CORRECTLY, TAILWIND WILL REBOOT ITSELF. IT WILL
FLASH RED BRIEFLY, THEN TURN YELLOW ONCE CONNECTED TO YOUR WIFI, AND THEN FI
TURN YELLOW UNTIL YOU COMPLETE THAT STEP. YOUR MOBILE PHONE SHOULD RETURN
TO YOUR NORMAL WIFI NETWORK BY ITSELF.
TROUBLESHOOTING
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TAILWIND iQ3 USER MANUAL
FREQUENTLY ASKED QUESTIONS
MORE FAQ’S CAN BE FOUND HERE:
HOW ACCURATE IS THE AUTO-OPEN FEATURE AND HOW CLOSE DO I NEED TO BE TO
MY GARAGE TO GET IT TO WORK?
PERIENCE, SO WAITING IN YOUR DRIVEWAY FOR A FEW MINUTES FOR THE GARAGE
DOOR TO OPEN ISN’T REALLY THAT PRACTICAL.
TAILWIND IS THE ONLY SOLUTION ON THE MARKET WHERE YOU ACTUALLY TEACH
THE SYSTEM THE EXACT GPS COORDINATES OF YOUR GARAGE DURING SETUP. THE
SYSTEM THEN USES THE GPS ON YOUR MOBILE PHONE IN THE SAME WAY AN AU
TOMOTIVE NAVIGATION APP DOES. THIS ALLOWS THE SYSTEM TO KNOW YOUR DIS
TANCE FROM YOUR GARAGE WITH FAIRLY HIGH ACCURACY AND THUS PROVIDES A
BILE PHONE’S GPS PERFORMANCE.
CAN THIS ALERT ME IF I HAVE LEFT THE DOOR OPEN AFTER I LEAVE?
NOTIFICATION THAT TAILWIND CLOSED THE DOOR FOR YOU. IF YOUR VEHICLE DOES
NOT HAVE BLUETOOTH YOU CAN PURCHASE THE VERSION OF THIS PRODUCT THAT
COMES WITH A VEHICLE SENSOR AND YOU’LL HAVE THIS FEATURE EVEN THOUGH
YOU DON’T HAVE BLUETOOTH IN YOUR VEHICLE. YOU CAN FIND THAT VERSION HERE
DOES THIS WORK WITH SECURITY 2.0 GARAGE DOOR OPENERS? THE SHORT AN
FOR DETAILS.
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WHY ISN’T THE DOOR POSITION SENSOR WIRELESS? THE DOOR SENSOR PERFORMS
A MISSION CRITICAL ROLE IN GARAGE DOOR CONTROL SYSTEMS. WE LOOKED AT
WIRELESS DOOR SENSORS AND THEIR RELIABILITY. ONE OF THE PRIMARY TYPES OF
COMPLAINTS CUSTOMERS HAVE WITH SYSTEMS THAT USE WIRELESS DOOR SEN
SORS ARE ISSUES RELATED TO THE DOOR SENSOR.
DO I NEED A TAILWIND VEHICLE SENSOR FOR THE AUTO-OPEN/CLOSE FEATURE?
NOT EVERYONE REQUIRES A VEHICLE SENSOR. IF YOU HAVE AN ANDROID PHONE
AND YOU’VE PAIRED IT WITH THE BLUETOOTH IN YOUR VEHICLE, YOU DON’T NEED
THE SENSOR AND YOU GAIN ALL THE BENEFITS OF TAILWIND’S SOLUTION
FOR IPHONE USERS OR USERS THAT DON’T HAVE BLUETOOTH IN THEIR VEHICLES
FOR SECURITY AND FOR FAMILIES WITH MORE THAN ONE GARAGE DOOR. WITH
YOUR PHONE ALL THEY NEED TO DO IS DRIVE TO YOUR HOUSE WITH IT, AND YOUR
FELT THIS WAS AN EXTREMELY LARGE SECURITY RISK AND ACTUALLY PRETTY SCARY.
WITH TAILWIND, THIS WILL NOT HAPPEN BECAUSE IT REQUIRES BOTH YOUR PHONE
FUNCTION. IF SOMEONE STEALS YOUR CAR, THE GARAGE WON’T OPEN. IF SOMEONE
ADDITIONALLY, FOR FAMILIES THAT MAY HAVE A 2 OR 3 CAR GARAGE, SENSING
HARLEY GOES IN DOOR 3, TAILWIND WILL AUTOMATICALLY KNOW WHICH ONE OF
THOSE VEHICLES YOU ARE CURRENTLY DRIVING, AND WILL OPEN THE RIGHT DOOR
THIS TIME.
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TAILWIND iQ3 USER MANUAL
SOFTWARE AGREEMENT
IMPORTANT – READ CAREFULLY: BY INSTALLING, AND/OR USING THE TAILWIND SMART GARAGE SOFTWARE (DEFINED BELOW), USER
(YOU) AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU
MUST NOT DOWNLOAD, INSTALL, OR USE THE SOFTWARE, AND YOU MUST DELETE OR RETURN THE UNUSED SOFTWARE.
END USER LICENSE AGREEMENT
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Documentation.
2. GRANT OF LICENSE
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TAILWIND iQ3 USER MANUAL
3. LICENSE RESTRICTIONS
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4. RIGHTS RESERVED
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6. LIMITED WARRANTY
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EXCEPT AS EXPRESSLY STATED IN THIS SECTION, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, TAILWIND IS
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE,NON-INFRINGEMENT, AND FITNESS FOR A
PARTICULAR PURPOSE.
7. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TAILWIND, ITS DIRECTORS, OFFICERS, AGENTS, SUP-
PLIERS AND LICENSORS, BE LIABLE TO USER (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE,OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST
PROFITS, LOST BUSINESS OPPORTUNITIES, LOSS OF USE OF THE SERVICE OFFERING, LOSS OF GOODWILL, BUSINESS INTERRUPTION,
LOSS OF DATA, LOST SAVINGS, OR OTHER ECONOMIC DAMAGE , ARISING OUT OF THIS AGREEMENT OR THE USE OR INABILITY TO
USE THE SOFTWARE OR DOCUMENTATION, EVEN IF TAILWIND OR A DEALER AUTHORIZED BY TAILWIND HAD BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
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other countries.
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