Troubleshooting
“Callfailed”appears Checkdiallednumberiscorrect,withfullareacode
SIMcardfitted–only
makesemergencycall
SomeSIMcardsarethinnerthanothers.Lightlypressthe
SIMcardholdertoensureapropercontactismade.
Themobilephone
displayisblank
(screenoff)
Thephoneisswitchedoff.PressPowerOn/Offfor3
secondstoswitchitonagain.
Callingoutsideyour
owncountry
Ifyouareawayfromyournetworkprovider,yourphonemay
linkwithanotherGSMnetwork.
Contactyournetworkproviderforadditionalcostsincurred
usingthephoneabroad.
Cananemergency
callbemadewithouta
signalorcredit?
Youcannotmakeacallifthephoneshowsnosignal.
IfyourdisplaysaysLimitedService,thephonecannot
receiveasignalfromyournetwork,orhasrunoutofcredit,
socanonlycalltheemergencynumbers.
Howcanreceptionbe
improved?
Ifthesignalisweak,tryanotherlocationtomakeorcontinue
withacall,e.g.moveclosetothewindowarea.Receptionis
oftenpoorinelevators,tunnelsorundergroundrailwaysand
carparks.
CanIsuppress/
withholdmytelephone
number?
Ifyouwanttowithholdyourphonetelephonenumber,use
themainmenuunderCallsettings/Sendownnumber.(This
networkservicemaynotbeavailable)
displayed,unit
doesnotrespond.
pressUnlockkey(leftsoftkey),Thenpress keyto
unlock
WhatistheSMS
servicecentre
number?
Anumberfortheshortmessageserviceusuallystoredinthe
SIMcardbytheoperatorandshouldnotbechanged.
WhendoIstartto
incurcallcharges?
Chargesstartwhenacallisconnectedorconnecttoan
answeringmachine.Thereisnochargeforwritingor
receivinganSMS,onlychargedwhensendinganSMS,and
won’tbechargedforusingphonefeaturese.g.alarmclock.
DidIsuccessfullysend
mySMS?
IfyourSMSisintheSMSOutboxthenthemessageissent,
oryoucangetdeliverednoteaftertheSMSisdelivered–
contactyouroperatorfordetails.