Verizon 4G LTE BROADBAND ROUTER WITH VOICE Owner's manual

Category
Networking
Type
Owner's manual

This manual is also suitable for

User Guide
4G LTE Broadband Router with Voice
©2013 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change
without notice and should not be construed as a commitment by Novatel Wireless, Inc.
Patents and Licenses
Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.
Software License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.
Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel
Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software
drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable
number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access
to the software drivers to any person for any purpose other than processing the internal data for the intended use of the
software drivers.
U.S. Government Restricted Rights Clause:
The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only
“Restricted Rights” in the software drivers and their Documentation.
U.S. Government Export Administration Act Compliance Clause:
It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where
such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the
laws of any other country.
Trademarks and Service Marks
Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the
Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in
this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel
Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its
respective owners.
• Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.
• MiFi® and the MiFi logo are registered trademarks of Novatel Wireless, Inc.
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries.
• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.
• Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
The names of actual companies and products mentioned in this user manual may be the trademarks of their respective
owners.
Novatel Wireless Revision History
Part Number Revision Description Date
90026844 R1 Initial release 24 Sep 2013
FCC ID: PKRNVW
PN: 90026844_R1_UG_OvationT1114_VZW
Please visit
www.novatelwireless.com for the latest information about your device.
Contents
Getting Started ........................................................ 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Components and Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Status Indicators ......................................................................... 6
Power Management ......................................................................... 8
Caring for Your Router ....................................................................... 9
Using the 4G LTE Broadband Router with Voice .......................... 10
Accessing the Network .....................................................................11
Inserting and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Backup Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the Optional Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Powering On and O ...................................................................17
Powering On .......................................................................17
Powering O .......................................................................17
Connecting Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Initial Activation ....................................................................18
Using Your Telephone After Initial Activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Making Calls ........................................................................ 19
Receiving Calls .....................................................................19
Voice Mail ..........................................................................19
Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
10-Digit Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Home Security Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Other Incompatibilities .............................................................20
Connecting to Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Connecting Wi-Fi Devices ...............................................................21
Connecting Wired/Ethernet Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Using Your Router After Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the 4G LTE Broadband Router with Voice Display ..................................28
4G LTE Broadband Router with Voice Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Managing Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
On the 4G LTE Broadband Router with Voice Display .....................................30
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Sign In .................................................................................32
Sign In .............................................................................32
Menu Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Home ......................................................................................34
On the 4G LTE Broadband Router with Voice Display .....................................34
iii
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 35
Manage My Broadband Router with Voice ...........................................36
My Account & Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Data Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
On the 4G LTE Broadband Router with Voice Display .....................................40
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 41
Wi-Fi Name/Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
On the 4G LTE Broadband Router with Voice Display .....................................42
Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
On the 4G LTE Broadband Router with Voice Display .....................................43
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 44
Connected Devices .................................................................45
Blocked Devices ....................................................................48
Voice Signal ................................................................................50
On the 4G LTE Broadband Router with Voice Display .....................................50
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 50
Data Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
On the 4G LTE Broadband Router with Voice Display .....................................51
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 51
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
On the 4G LTE Broadband Router with Voice Display .....................................52
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 52
Settings ....................................................................................53
On the 4G LTE Broadband Router with Voice Display .....................................53
Wi-Fi ...............................................................................56
Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Device .............................................................................62
Advanced ..........................................................................66
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
On the 4G LTE Broadband Router with Voice Display .....................................76
On the 4G LTE Broadband Router with Voice Web User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . 77
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Device Info .........................................................................79
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Logs ................................................................................84
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Technical Support ..........................................................................93
Technical Support ......................................................................93
iv
Product Specications and Regulatory Information ...................... 94
Product Specications ......................................................................95
General ................................................................................95
Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Limited Warranty and Liability ..............................................................98
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Proper Battery Use and Disposal ...........................................................101
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Overview
Components and Indicators
Power Management
Caring for Your RouterRouter
Getting Started
1
2
Overview
The 4G LTE Broadband Router with Voice is a wireless router that delivers Internet connectivity and
telephone service. You can make a phone call and simultaneously provide network and Internet
connectivity for up to 10 devices via Wi-Fi and up to 3 devices via Ethernet. Connect laptops,
tablets, e-readers, gaming consoles and more. **
System Requirements
Compatible with all major operating systems.
Works with the latest versions of browsers, including Android™, Google Chrome®, Firefox®,
Internet Explorer®, Safari® and Mobile Safari™.
To use Wi-Fi mode, your computer needs Wi-Fi capability. If your computer does not have Wi-Fi
capability you can use Ethernet.
Your 4G LTE Broadband Router with Voice must have a voice and/or data plan to function properly.
You must subscribe to an eligible Verizon Wireless Voice Only, Data Only or Voice and Data plan. (See
Getting Started on page 12.)
* When multiple users are connected to the 4G LTE Broadband Router with Voice, all of their data usage will be aggregated and
applied to the Verizon Wireless customers data allowance. A voice plan is not required to make E911 calls, but an external
telephone must be connected to the router.
3
Components and Indicators
Power on/off button powers the router on and o.
Internet indicator — displays internet availability.
Wi-Fi indicator — displays status of Wi-Fi connections to the router.
LAN indicator — displays status of Ethernet connections to the router.
WPS button — allows devices to connect to the router using WPS and displays WPS
connection status.
OLED display — displays connected devices, messages, network connection information,
and menu options.
Scroll left/right — use to scroll and select the desired menu option.
Select button — use to select a menu option.
Network indicators — displays data and voice signal strength, network activity and roaming
status.
Status bar — displays number of devices connected to the router via Wi-Fi and number of
new voice mail messages.
4
Optional antenna* port 1 — optional antenna connection port
Optional antenna* port 2 optional antenna connection port
Phone port 1 phone connector port
Phone port 2 phone connector port
Home Security port** — Home Security connector port
WARNING ! Do not connect telephone, fax or any other devices to the yellow port labeled ALARM.
Doing so may cause the telephone to stop working.
Ethernet port 1 — Local Area Network (LAN) connector port
Ethernet port 2 — Local Area Network (LAN) connector port
Ethernet port 3 — Local Area Network (LAN) connector port
Power port — AC power connector port
Battery cover — remove to access battery (not shown - on bottom of router)
* Sold separately ** Future feature
5
Indicator States
INDICATOR LED DESCRIPTION
All Unlit The 4G LTE Broadband Router with Voice is powered
o or not receiving power, or the screen is in power-
saving mode
Power
button
Blue solid
Normal operation
Blue blinking
Battery is in Low Power Mode (LPM)
Red solid No AC power. Router operating on battery - only voice
service is available
Internet
indicator
Red solid
Indicates Internet connectivity
Unlit Indicates no Internet connectivity
Wi-Fi
indicator
Blue solid Wi-Fi user(s) connected but not sending or receiving
data
Blue blinking Wi-Fi user(s) connected and sending or receiving data
Unlit No user(s) connected via Wi-Fi
LAN
indicator
Blue solid User(s) connected via Ethernet but not sending or
receiving data
Blue blinking User(s) connected via Ethernet and sending or
receiving data
Unlit No user(s) connected via Ethernet
WPS button Amber blinking Searching for wireless devices to connect via WPS.
You have two minutes to start WPS on the wireless
device you want to connect to the router
Green solid WPS connection successful
Red blinking Router could not nd a wireless device. Try again to
establish a WPS connection
6
Status Indicators
DISPLAY ICON
DESCRIPTION
No icons The 4G LTE Broadband Router with Voice is powered o, or
the screen is in power-saving mode
Status Bar
Connected devices
Indicates the number of devices connected to the router via
Wi-Fi
Messages
Indicates that a new voice mail message has been received
Network
Data signal strength*
indicator
Displays signal strength for the data network - one to ve bars
Network activity
indicator
Displays when data is being transferred between your 4G LTE
Broadband Router with Voice and the network
Voice signal strength*
indicator
Displays the signal strength for the voice network - from one
to ve bars
Network roaming
indicator
Displays when the router is roaming and is connected to a
network other than the Verizon network
Menu
Connected devices Scroll and select this icon to display the number and IP
address of connected devices
7
Software update Scroll and select this icon to display the current software
version, date and time of last check for updates and to check
for current software updates
About
Scroll and select this icon to display the mobile number,
model number, IMEI, URL and Admin Password for your
4G LTE Broadband Router with Voice
Home
Scroll and select this icon to return to the 4G LTE Broadband
Router with Voice main display screen
Data Usage*
Scroll and select this icon to view the amount of data used in
the current billing period
Battery
More white on the battery indicates more battery life
Wi-Fi Name/Password
Scroll and select this icon to display the Wi-Fi name (SSID),
password and web interface URL
* Available to customers who subscribe to an eligible data plan.
8
Power Management
Your 4G LTE Broadband Router with Voice will provide both voice and data service when plugged
into an AC power source. When disconnected from AC power and operating on backup battery
power, only voice service will be available.*
Backup Battery — Charge the backup battery by plugging the router into AC power. When
the battery is fully charged, the battery icon on the display carousel is solid. If only battery
power is being used, data service is not available.
AC Wall chargerYou can use the router when the battery is installed and the charger is
plugged into a wall outlet. Please ensure the wall outlet is located near the router and is
easily accessible. The backup 4G LTE Broadband Router with Voice battery charges while the
router power cord is plugged into an AC outlet.
Before using the 4G LTE Broadband Router with Voice, read the battery safety information in the
"Safety Hazards" section of this guide. (See Proper Battery Use and Disposal on page 101.)
* Voice and data availability dependent upon the selected Verizon service plan. A phone that does not require separate electric
power to operate is required to place or receive calls (including 911) during a power outage.
9
Caring for Your Router
Like any electronic product, the 4G LTE Broadband Router with Voice must be handled with care to
ensure reliable operation. The following guidelines are recommended:
Protect the router from liquids, dust, and excessive temperatures.
Do not apply adhesive labels to the router as they may cause the router to potentially
overheat or alter the performance of the antenna.
Store the router in dry and secure location when not in use.
Accessing the Network
Getting Started
Connecting to Your RouterRouter
Using Your Router After Setup
Using the 4G LTE
Broadband Router with Voice
2
11
Accessing the Network
4G LTE
With 4G LTE bandwidth (700 MHz) you can get the broadband speed you require for Internet
connectivity for your home, small oce or even a vacation destination. You can connect to the
Internet, access your corporate intranet, check your email and download attachments at speeds
that are up to 10 times faster than 3G*.
4G Mobile Broadband with LTE*
Download: typical download speeds of 5-12 Mbps.
Upload: typical upload speeds of 2-5 Mbps.
Wi-Fi 802.11a/b/g/n
802.11a uses the 5.0 GHz peak data rate with a bandwidth of 54 Mbps.
802.11b uses the 2.4 GHz peak data rate with a bandwidth of 11 Mbps.
802.11g uses the 2.4 GHz peak data rate with a bandwidth of 54 Mbps.
802.11n uses the 2.4 GHz or 5.0 GHz peak data rate with a bandwidth of 150 Mbps.
* Speeds shown are those published by Verizon Wireless, Inc. Actual throughput speed and coverage may vary.
12
Getting Started
To set up and use your 4G LTE Broadband Router with Voice for the rst time:
Conrm your computer meets the minimum system requirements. (See System
Requirements on page 2.)
Insert and charge the battery. (See Inserting and Charging the Battery on page 13.)
Install the optional antenna, if desired. (See Installing the Optional Antenna on page 15.)
Plug in the power adapter. (See Powering On and O on page 17.)
Connect your telephone(s). (See Connecting Your Telephone on page 17.)
Make a test voice call. (See Making Calls on page 19.)*
Set up your voice mail account. (See Voice Mail on page 19.)*
Connect your computer or other Wi-Fi enabled devices to the router using Wi-Fi. (See
Connecting to Your Router on page 21.)**
Connect up to three devices via Ethernet. (See Connecting Wired/Ethernet Devices on
page23.)**
* Not applicable to Data plan only subscribers.
** Not applicable to Voice only subscribers.
13
Inserting and Charging the Battery
Press your nger against the battery cover removal tab on the underside of the router, then
lift and remove the cover.
Plug in and insert the battery, keeping the red cable to the center of the router and the
metal contacts facing up.
Replace the battery cover by setting it on the router where the notches align, then press on
the cover until it clicks into place and is at across the entire bottom surface.
Plug the AC power cord into the router power port on the back of the router.
Plug the other end of the power cord into an appropriate electrical outlet.
CAUTION! Use only batteries and chargers with your 4G LTE Broadband Router with Voice that
have been approved by Verizon Wireless. Failure to use approved batteries and chargers may
increase the risk that your router will overheat, catch fire, or explode, resulting in serious bodily
injury, death, or property damage.
Removing the Battery
Power o and unplug the router if applicable.
Press your nger against the battery cover removal tab on the underside of the router, then
lift and remove the cover.
Lift the battery to remove from the battery compartment.
Carefully disconnect the battery cable from the battery plug.
IMPORTANT Whenever you remove or insert the battery, ensure your 4G LTE Broadband
Router with Voice is not connected to any device or power source. Never use tools, knives, keys,
pens or any type of object to force the battery cover open or to remove the battery. Using any of
these types of objects could result in puncturing the battery.
14
Backup Battery Tips
WARNING ! Always use approved batteries and chargers with your 4G LTE Broadband Router
with Voice. The warranty does not cover damage caused by non-approved batteries and/or
chargers.
It normally takes 2.5 to 3 hours to fully charge the backup battery with the power cord.
Do not use sharp objects or excessive force or remove the battery, as this may damage the
router and the battery.
Battery life depends on the network, signal strength, temperature, features, and accessories
you use.
New batteries or batteries stored for a long time may take more time to charge.
When charging your battery, keep it near room temperature.
When storing your battery, keep it uncharged in a cool, dark, dry place.
Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).
Never leave the router in an unattended vehicle due to uncontrollable temperatures that
may be outside the desired temperature range for this router.
Some batteries perform best after several full charge/discharge cycles.
It is normal for batteries to gradually wear down and require longer charging times. If you
notice a change in your battery life, it is probably time to purchase a new battery.
15
Installing the Optional Antenna
To purchase the optional ProBrand 4G LTE Signal Booster Antenna (PROB4GANT) for the 4G LTE
Broadband Router with Voice, please visit
www.verizonwireless.com or go to a Verizon Wireless store.
IMPORTANT INSTRUCTIONS Read before installation.
If using the optional antenna, align the antenna with the antenna port on the 4G LTE Broadband
Router with Voice and attach securely into place.
Use the following installation instructions to comply with FCC rules on RF exposure. Failure to follow
these guidelines can result in operations that exceed RF exposure limits.
Maintain a minimum distance of at least 20 cm (8 in) from all persons regardless of how the
antenna is mounted (stand assembly or wall mount).
Connect the antenna to the router using the supplied cable only – do not use a dierent
cable. Use the full length of the cable to position the antenna as far from the router and
generally populated areas as possible.
For wall mount installations, position the antenna as far o the ground as possible ensuring
at least 20 cm (8 in) from people.
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Verizon 4G LTE BROADBAND ROUTER WITH VOICE Owner's manual

Category
Networking
Type
Owner's manual
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