RGBlink PTZ IP Camera User manual

PTZ Camera

User Manual

Article No: RGB-RD-UM-PTZ E001

Version: V1.0

PTZ User Manual

2

Content

Declarations

....................................................................................................................................................................

4

FCC/Warranty

..............................................................................................................................................................

4

Operators Safety Summary

.........................................................................................................................................

5

Installation Safety Summary

.......................................................................................................................................

5

Chapter 1 Your Product

..................................................................................................................................................

7

1.1 In the Box

..............................................................................................................................................................

7

1.2 Product Overview

..................................................................................................................................................

7

1.2.1 Product Model

...............................................................................................................................................

7

1.2.2 Dimension

......................................................................................................................................................

7

1.2.3 Main Features

................................................................................................................................................

8

Chapter 2 Install Your Product

..................................................................................................................................

10

2.1 Camera Interface Explanation

.............................................................................................................................

10

2.1.1 External Interface

.........................................................................................................................................

10

2.1.2 Bottom Dial Switch

.......................................................................................................................................

11

2.1.3 RS-232 Interface

...........................................................................................................................................

11

2.2 Bracket mount

.....................................................................................................................................................

13

Chapter 3 Use Your Product

.........................................................................................................................................

16

3.1 Video Output

.......................................................................................................................................................

16

3.1.1 Power on initial configuration

.....................................................................................................................

16

3.1.2 Video Output

................................................................................................................................................

16

3.2 Remote Controller

...............................................................................................................................................

17

3.2.1 Keys Instruction

............................................................................................................................................

17

3.2.2 Applications

..................................................................................................................................................

18

3.3 Menu Setting

.......................................................................................................................................................

20

3.3.1 Main Menu

...................................................................................................................................................

20

3.3.2 System Setting

..............................................................................................................................................

21

3.3.3 Camera Setting

.............................................................................................................................................

21

3.3.4 P/T/Z

.............................................................................................................................................................

25

3.3.5 Video Format

...............................................................................................................................................

25

3.3.6 Version

..........................................................................................................................................................

26

3.3.7 Restore Default

............................................................................................................................................

26

3.4 Network Connection

...........................................................................................................................................

27

3.4.1 Connecting Mode

.........................................................................................................................................

27

3.5 IE Log In

...............................................................................................................................................................

29

3.5.1 Web client

....................................................................................................................................................

29

3.5.2 Preview

.........................................................................................................................................................

29

3.6 Configuration

......................................................................................................................................................

30

3.6.1 Audio Configuration

.....................................................................................................................................

30

3.6.2 Video Configuration

.....................................................................................................................................

30

PTZ User Manual

3

3.6.3 Network Configuration

................................................................................................................................

33

3.6.4 System Configuration

...................................................................................................................................

33

3.7 Logout

.................................................................................................................................................................

35

Chapter 4 Ordering Codes

............................................................................................................................................

36

4.1 Product

................................................................................................................................................................

36

Chapter 5 Support

.........................................................................................................................................................

37

5.1 Contact us

............................................................................................................................................................

37

5.2 Camera Maintenance and Troubleshooting

.......................................................................................................

38

5.2.1 Camera Maintenance

...................................................................................................................................

38

5.2.2 Troubleshooting

...........................................................................................................................................

38

Chapter 5 Appendix

......................................................................................................................................................

40

6.1 VISCA Protocol List

..............................................................................................................................................

40

6.1.1 Camera Return Command

...........................................................................................................................

40

6.1.2 Camera Control Command

..........................................................................................................................

40

6.1.3 Inquiry Command

........................................................................................................................................

43

6.2、Pelco-D Protocol Command List

......................................................................................................................

45

6.3、Pelco-P Protocol Command List

.......................................................................................................................

46

6.2 Terms & Definitions

.............................................................................................................................................

46

6.3 Revision History

...................................................................................................................................................

53

PTZ User Manual

4

Thank you for choosing our product!

This User Manual is designed to show you how to use this video processor quickly and make use of all

the features. Please read all directions and instructions carefully before using this product.

Declarations

FCC/Warranty

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a class A digital device, pursuant

to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications. Operation of this equipment

in a residential area may cause harmful interference, in which case the user will be responsible for

correcting any interference.

Guarantee and Compensation

RGBlink provides a guarantee relating to perfect manufacturing as part of the legally stipulated terms

of guarantee. On receipt, the purchaser must immediately inspect all delivered goods for damage

incurred during transport, as well as for material and manufacturing faults. RGBlink must be informed

immediately in writing of any complains.

The period of guarantee begins on the date of transfer of risks, in the case of special systems and

software on the date of commissioning, at latest 30 days after the transfer of risks. In the event of justified

notice of compliant, RGBlink can repair the fault or provide a replacement at its own discretion within an

appropriate period. If this measure proves to be impossible or unsuccessful, the purchaser can demand a

reduction in the purchase price or cancellation of the contract. All other claims, in particular those relating

to compensation for direct or indirect damage, and also damage attributed to the operation of software as

well as to other service provided by RGBlink, being a component of the system or independent service,

will be deemed invalid provided the damage is not proven to be attributed to the absence of properties

guaranteed in writing or due to the intent or gross negligence or part of RGBlink.

If the purchaser or a third party carries out modifications or repairs on goods delivered by RGBlink, or if

the goods are handled incorrectly, in particular if the systems are commissioned operated incorrectly or if,

after the transfer of risks, the goods are subject to influences not agreed upon in the contract, all

guarantee claims of the purchaser will be rendered invalid. Not included in the guarantee coverage are

system failures which are attributed to programs or special electronic circuitry provided by the purchaser,

e.g. interfaces. Normal wear as well as normal maintenance are not subject to the guarantee provided by

RGBlink either.

The environmental conditions as well as the servicing and maintenance regulations specified in this

manual must be complied with by the customer.

PTZ User Manual

5

Operators Safety Summary

The general safety information in this summary is for operating personnel.

Do Not Remove Covers or Panels

There are no user-serviceable parts within the unit. Removal of the top cover will expose dangerous

voltages. To avoid personal injury, do not remove the top cover. Do not operate the unit without the cover

installed.

Power Source

This product is intended to operate from a power source that will not apply more than 230 volts rms

between the supply conductors or between both supply conductor and ground. A protective ground

connection by way of grounding conductor in the power cord is essential for safe operation.

Grounding the Product

This product is grounded through the grounding conductor of the power cord. To avoid electrical shock,

plug the power cord into a properly wired receptacle before connecting to the product input or output

terminals. A protective-ground connection by way of the grounding conductor in the power cord is

essential for safe operation.

Use the Proper Power Cord

Use only the power cord and connector specified for your product. Use only a power cord that is in good

condition. Refer cord and connector changes to qualified service personnel.

Use the Proper Fuse

To avoid fire hazard, use only the fuse having identical type, voltage rating, and current rating

characteristics. Refer fuse replacement to qualified service personnel.

Do Not Operate in Explosive Atmospheres

To avoid explosion, do not operate this product in an explosive atmosphere.

Installation Safety Summary

Safety Precautions

For all PTZ processor installation procedures, please observe the following important safety and handling

rules to avoid damage to yourself and the equipment.

To protect users from electric shock, ensure that the chassis connects to earth via the ground wire

provided in the AC power Cord.

The AC Socket-outlet should be installed near the equipment and be easily accessible.

Unpacking and Inspection

PTZ User Manual

6

Before opening PTZ processor shipping box, inspect it for damage. If you find any damage, notify the

shipping carrier immediately for all claims adjustments. As you open the box, compare its contents

against the packing slip. If you find any shortages, contact your sales representative.

Once you have removed all the components from their packaging and checked that all the listed

components are present, visually inspect the system to ensure there was no damage during shipping. If

there is damage, notify the shipping carrier immediately for all claims adjustments.

Site Preparation

The environment in which you install your PTZ should be clean, properly lit, free from static, and have

adequate power, ventilation, and space for all components.

Electric Safety

Installation and operation must accord with electric safety standard

Polarity of power supply

The power supply of the product is ±12V, the max electrical current is 2A .Polarity of the power

supply drawing.

Careful of installation

Never move the camera by seizing the camera head. Don’t rotate camera head by hand; otherwise,

mechanical trouble will occur.

This series item must be put on the smooth desk or platform, and it can not be installed slant ways;

If the camera is installed on TV or computer, the base can be fixed by four double‐sided adhesive trays.

Don’t apply in corrosive liquid, as or solid environment to avoid the cover which is made up of organic

material.

To make sure no obstacle in rotation range.

Never power on before installation is completed.

Don’t disassemble discretionarily.

We are not responsible for any unauthorized modification or dismantling.

PTZ User Manual

7

Chapter 1 Your Product

1.1 In the Box

Power Adapter × 1

RS232 serial port line × 1

Remote control × 1

1.2 Product Overview

1.2.1 Product Model

The User Manual is applicable to: 12X PTZ Camera: RGB12X-PTZ-WH

20X PTZ Camera: RGB20X-PTZ-WH

1.2.2 Dimension

Figure 1.1 PTZ Camera dimension

PTZ User Manual

8

1.2.3 Main Features

Camera Performance

PTZ camera offers perfect functions, superior performance and rich interfaces. The features include

advanced ISP processing algorithms to provide vivid images with a strong sense of depth, high resolution and

fantastic color rendition. It supports H.265/H.264 encoding which makes motion video fluent and clear even with

less than ideal bandwidth conditions.

1) Superb High‐definition Image: It employs 1/2.8 inch high quality CMOS sensor. Resolution is up to 1920×1080

with frame rate up to 60 fps.

2) Various Optical Zoom Lens: It has 12X/20X optical zoom lens for options.

3) Leading Auto Focus Technology: Leading auto focus algorithm makes lens a fast, accurate and stable

auto-focusing.

4) Low Noise and High SNR: Low Noise CMOS effectively ensure high SNR of camera video.Advanced 2D/3D noise

reduction technology is also used to further reduce the noise, while ensuring image sharpness.

5) Quiet PTZ: By adopting high accuracy step driving motor mechanism, it works extremely quiet and moves

smoothly and very quickly to designated position.

6) Multi‐Format Video Outputs: support HDMI,3G-SDI.The 3G-SDI is available for 100m transmission at 1080p60

format.

7) Low‐power Sleep Function: Support low-power sleep/wake up, the consumption is lower than 500mW under

sleep mode

8) Support Multiple Control Protocol: Support VISCA, PELCO-D, PELCO-P protocols which can also be

automatically recognized.Support VISCA control protocol through IP port.

9) RS‐232 Cascade Function: Support RS-232 cascade function which is convenient for installing.

10) 255 Presets Positions: Up to 255 presets (10 presets by remoter).

11) Wide Application: Tele-education, Lecture capture, Webcasting, Videoconferencing, Tele-training,

Tele-medicine, Interrogation and Emergency command systems.

Network performance

1) Audio Input Interface: 3.5mm Stereo Jack

2) Multiple Audio/Video Compression: Support H.264/H.265 video compression; AAC,MP3 and G.711A audio

compression; Support compression of resolution up to 1920×1080 with frame up to 60 fps and 2 channel

1920×1080p with 30 fps compression.

3) Multiple network protocol: Support ONVIF,RTSP,RTMP protocols and RTMP push mode, easy to link streaming

media server

PTZ User Manual

9

Technical Specification

Model

12X

20X

Camera Parameter

Sensor

1/2.8 inch high quality HD CMOS sensor

Effective Pixels

207megapixel、16：9

Output Resolutions

720p25/29.97/30/50/59.94/60；1080i50/59.94/60；1080p25/30/29.97/30/50/59.94/60

Optical Zoom

12X

f＝3.9～46.8mm

20X

f＝5.5～110mm

View Angle

6.3°（tele）

72.5°（wide）

3.3°（tele）

54.7°（wide）

AV

F1.8 – F2.4

F1.6 ～ F3.5

Digital Zoom

10X

Minimum Illumination

0.5Lux(F1.8, AGC ON)

DNR

2D﹠3D DNR

White Balance

Auto/Manual/One Push/3000K/3500K/4000K/4500K/5000K/5500K/6000K/6500K/7000K

Focus

Auto/Manual

Aperture

Auto/Manual

Electronic Shutter

Auto/Manual

BLC

ON/OFF

WDR

OFF/Dynamic level adjustment

Video Adjustment

Brightness/Color/Saturation/Contrast/Sharpness/B/W mode/Gamma curve

SNR

>55dB

Input/Output Interface

Video Interface

HDMI、 3G-SDI、LAN

Image Code Stream

Double streams outputs simultaneously

Video Compression

forma

H.265、H.264

Control Signal Interface

RS-232 Ring through RS232 output, RS-485

Control Protocol

Protocol：VISCA/Pelco-D/Pelco-P；

Audio Input Interface

Double track 3.5mm linear input;

Audio Compression

Format

AAC、MP3、G.711A

HD IP Interface

100M IP port（10/100BASE-TX）

Support IP VISCA control protocol

Network Protocol

RTSP、RTMP、ONVIF、GB/T28181

Power Interface

HEC3800 outlet (DC12V)

PTZ Parameter

Pan Rotation

-170°～+170°

Tilt Rotation

-30°～+90°

Pan Control Speed

0.1 ～60°/sec

Tilt Control Speed

0.1～30°/sec

Preset Speed

Pan: 60°/sec, Tilt: 30°/sec

Preset Number

255 presets (10 presets by remote controller)

Other Parameter

Supply Adapter

AC110V-AC220V to DC12V/1.5A

Input Voltage

DC12V±10%

Input Current

1A（Max）

Consumption

12W(Max)

Store Temperature

-10℃～+60℃

Store Humidity

20%～95%

Working Temperature

-10℃～+50℃

Working Humidity

20%～80%

Dimension

150mm×150mm×167.5mm

Weight

1.4kg

Working Environment

Indoor

Remote Operation (IP)

Remote Upgrade, Reboot and Reset

Accessory

Power Supply、RS232 Control Cable、Remoter

Optional Accessory

Bracket

PTZ User Manual

10

Chapter 2 Install Your Product

2.1 Camera Interface Explanation

Figure 2.1 Camera Interface

Interface explanation

1、Camera Lens

6、RS232 Control Interface (input )

11、HDMI Interface

2、Camera Base

7、RS232 Control Interface (output）

12、10/100M Network Interface

3、 Remote Controller Receiver

Light

8、RS485 Input (left +,right-)

13、DC12V Input Power Supply Socket

4、Bottom Dial Switch

9、Audio Input Interface

5、Tripod Screw Hole

10、3G-SDI interface

2.1.1 External Interface

External interface: RS232 Input /Output, RS485 Input, Audio Input,3G-SDI Output, HDMI Output, LAN, DC12V

Power Interface.

Figure 2.2 External Interface diagram

PTZ User Manual

11

2.1.2 Bottom Dial Switch

PTZ Camera Bottom Dial Switch diagram shown in Figure 2.3

Figure 2.3 Bottom Dial Switch diagram

two DIP switches are set to ON or OFF to select different modes of operation as shown in Table 2.1

Table 2.1 Dial Switch setting

2.1.3 RS‐232 Interface

1）RS‐232 interface

Computer or keyboard and camera connection

method

Camera

WindowsDB-9

1.DTR

1.DCD

2.DSR

2.RXD

3.TXD

4.GND

4.DTR

5.RXD

5.GND

6.GND

6.DSR

7.IR OUT

7.RTS

8.NC

8.CTS

9.RI

NO.

SW2

SW1

Explanation

1

OFF

Updating mode

2

ON

Working mode

PTZ User Manual

12

2）RS‐232 Mini‐DIN 8‐pin Port Definition

3）RS232(DB9) Port Definition

4）VISCA networking as shown below

Note: PTZ Camera has RS232 input and output interface, so you can cascade as the above way.

NO.

Port

Definition

1

DTR

Data Terminal Ready

2

DSR

Data Set Ready

3

TXD

Transmit Data

4

GND

System Ground

5

RXD

Receive Data

6

GND

System Ground

7

IR OUT

IR Commander Signal IR

8

NC

No Connection

NO.

Port

Definition

1

DCD

Data Carrier Detect

2

RXD

Receive Data

3

TXD

Transmit Data

4

DTR

Data Terminal Ready

5

GND

System Ground

6

DSR

Data Set Ready

7

RTS

Request to Send

8

CTS

Clear to Send

9

RI

Ring Indicator

Camera cascade connection method

Camera 1

Camera 2

1.DTR

2.DSR

3.TXD

4.GND

5.RXD

6.GND

7.IR OUT

7.OPEN

8. NC

8.OPEN

PTZ User Manual

13

2.2 Bracket Mount

Note: Bracket can only be wall mounted or upside down mounted on template and concrete wall, but can not be installed on

plasterboard.

1）Wall mount step

PTZ User Manual

14

2）Upside down mount step

PTZ User Manual

15

Note:The bracket mount is the optional accessory.

PTZ User Manual

16

Chapter 3 Use Your Product

3.1 Video Output

3.1.1 Power on initial configuration

1) Power on: Connect DC12V power supply adapter with power supply socket.

2) Initial configuration: Power on with power indicator light on and remote control receiver light blinking, camera

head moves from bottom left to the bottom, and then goes to the HOME position (intermediate position of both

horizontal and vertical ),while the camera module stretches. When remote control receiver light stops blinking,

the self-checking is finished.

Note: If you set preset 0, when Power on self‐test is completed, the camera automatically

moves to the preset 0 position

3.1.2 Video Output

PTZ Camera has a variety of video output: LAN, HDMI and 3G‐SDI.

1) Video Output from LAN

a. Network Cable Connection Port: refer to No.12 in Figure2.1

b. Webpage Login: Open your browser and enter 192.168.5.163 in the address bar (factory default); press

Enter to enter into the login page; click on the “player is not installed, please download and install!" and

follow the installation steps for installation.Then enter the user name admin and password admin (factory

default); press Enter to enter into the preview page, users can carry out PTZ control, configuration and other

operations.

2) HDMI Video Output

a. HDMI Video Cable Connection: refer to No.11 in Figure2.1.

b. Connect the camera and the monitor via HDMII video cable; video output is available after camera

self-test.

3) 3G-SDI Video Output

a. 3G-SDI video cable connection: refer to No.10 in Figure2.1

b. Connect the camera and the monitor via 3G-SDI video cable; video output is available after camera

self-test.

Note: When the device is first powered on, the current IP address of the camera is displayed in the upper

left corner of the screen.

PTZ User Manual

17

3.2 Remote Controller

3.2.1 Keys Instruction

1. Standby Key

After 3S long press, the camera will step into standby mode. Long press 3S again, the

camera will

self-test again and back to HOME position. (Note: If power-on mode is turned on and

Preset 0 is

set, and there is no operation within 12s, it will automatically point to the specified

preset position.

2. Camera Address Selection

Select the camera address which wants to be controlled

3. Number Key

Set or run 0-9 presets

4. *,# Key

Key combination use

5. Focus Control Key

Auto Focus: Enter into auto focus mode.

Manual Focus: The camera focus mode is manual

Switch the camera focus mode to manual focus by pressing [focus +] or [focus -] to

adjust

6. Zoom Control Key

Zoom＋:Lens near

Zoom

－

:Lens far

7. Set or Clear Preset key

Set Preset: Set preset key + 0-9 number key:

Clear Preset key: Clear preset key + 0-9 number key

8. Pan/Tilt Control Key

Press Key :Up

Press Key :Down

Press Key :Left

Press Key: Right

“HOME” Key: Return to the middle position or enter into the next level menu

9. BLC Control Key

Back Light ON / OFF: Turn on or off the back light

10. Menu Setting

Open or close the OSD menu

Enter / exit the OSD menu or return to the previous menu

11. Camera IR Remote Control Address Setting

【*】+【＃】+【F1】:Camera Address No.1

【*】+【＃】+【F2】:Camera Address No. 2

PTZ User Manual

18

【

*

】

+

【＃】

+

【

F3

】

:Camera Address No. 3

【*】+【＃】+【F4】:Camera Address No. 4

12. Key Combination Functions

3.2.2 Applications

Finishing initialization, it can receive and execute the IR commands. Press the remote controller button, the

indicator light is flashing; release the button, the indicator light stops flashing. Users can control the pan/tilt/zoom,

setting and running preset positions via the IR remote controller.

Key Instruction:

1. In this instruction, “press the key” means a click rather than a long-press, and a special note will be given if

a long-press for more than one second is required.

2. When a key-combination is required, do it in sequence. For example,“ 【 * 】 + 【#】+【F1 】”means

press“【*】”first and then press“【#】” and last press“【F1】”.

1）Camera Selection

Select the camera address to control.

2）Pan/Tilt Control

1）【#】+【#】+【#】：Clear all presets

2）【*】+【#】+【6】：Restore factory defaults

3

）【

*

】

+

【

#

】

+

【

9

】：

Flip switch

4

）【

*

】

+

【

#

】

+Auto

：

Enter into the aging mode

5

）【

*

】

+

【

#

】

+

【

3

】：

Menu set to Chinese

6

）【

*

】

+

【

#

】

+

【

4

】：

Menu set to English

7

）【

*

】

+

【

#

】

+Manual: Restore the default

user name, password and IP address

8

）【

#

】

+

【

#

】

+

【

0

】：

Switch the video format

to 1080P60

9

）【

#

】

+

【

#

】

+

【

1

】：

Switch the video format

to 1080P50

10

）【

#

】

+

【

#

】

+

【

2

】：

Switch the video format

to 1080I60

11

）【

#

】

+

【

#

】

+

【

3

】：

Switch the video format

to 1080I50

12

）【

#

】

+

【

#

】

+

【

4

】：

Switch the video format

to720P60

13）【#】+【#】+【5】：Switch the video format

to 720P50

14）【#】+【#】+【6】：Switch the video format

to 1080P30

15

）【

#

】

+

【

#

】

+

【

7

】：

Switch the video format

to 1080P25

16

）【

#

】

+

【

#

】

+

【

8

】：

Switch the video format

to 720P30

17

）【

#

】

+

【

#

】

+

【

9

】：

Switch the video format

to 720P25

PTZ User Manual

19

Up：press【】 Down：press【】

left

：

press

【】

Right

：

press

【】

Back to middle position：press【HOME】

Press and hold the up/down/left/right key, the pan/tilt

will keep running, from slow to fast, until it runs to the

endpoint; the pan/tilt running stops as soon as the key is

released.

3) Zoom Control

ZOOM IN: press “ZOOM 【】” key

ZOOM OUT: press “ZOOM 【】” key

Press and hold the key, the camera will keep zooming in or

zooming out and stops as soon as the key is released.

4) Focus Control

Focus (near):Press “【focus+】” key (Valid only in manual

focus

mode)

Focus (far): Press “ 【 focus- 】 ”key (Valid only in manual

focus

mode)

Auto Focus: Support

Manual Focus: Support

Press and hold the key, the action of focus will keep

continue and stops as soon as the key is released.

5) BLC Setting

BLC ON / OFF: support

6) Presets Setting, Running, Clearing

PTZ User Manual

20

1. Preset setting: to set a preset position, the users

should press the “【SET PRESET】” key first and then press

the number key 0-9 to set a relative preset,

Note: 10 preset positions in total are available by remote

controller.

2. Preset Running: Press a number key 0-9 directly to run

a relative preset.

Note: Action in vain if a relative preset position is not

existed.

3. Preset clearing : to clear a preset position, the user can

press the “【CLEAR PRESET】” key first and then press the

number key 0-9 to clear the relative preset;

Note : press the“

【

#

】

” key three times continually to

cancel all the presets.

7) Camera Remote Controller Address Setting

【*】+【＃】+【F1】:Camera Address No.1

【

*

】

+

【＃】

+

【

F2

】

:Camera Address No. 2

【*】+【＃】+【F3】:Camera Address No. 3

【

*

】

+

【＃】

+

【

F4

】

:Camera Address No. 4

3.3 Menu Setting

3.3.1 Main Menu

In normal working mode, press 【MENU】key to display the menu, using scroll arrow to point at or highlight the

selected items.

MENU

＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝

Language English

（Setup）

（Camera）

（P/T/Z）

（Video Format）

（Version）

（Restore Default）

[↑↓]Select [← →]Change Value

[Menu]Back [Home]OK

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RGBlink PTZ IP Camera User manual

RGBlink PTZ IP Camera User manual

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