NEC Express5800/A1080a Warranty Guide

Brand: NEC

Model: Express5800/A1080a

Category: Warranty & support extensions

Type: Warranty Guide

NEC Express5800/A1080a is a high-performance and scalable server that provides advanced features and capabilities to meet the demands of demanding business applications. Powered by Intel® Xeon® processors, the server delivers exceptional processing power and efficiency. With its large memory capacity and flexible storage options, including SSDs and HDDs, the server can handle large workloads and manage data-intensive applications with ease. The server also features advanced networking capabilities, including support for 10 Gigabit Ethernet, ensuring fast and reliable data transfer.

Express5800/A1080a Server Platinum Warranty – March 27, 2012

NECCare

■

NECCare Platinum Warranty

Program for the

Express5800/A1080a

Enterprise Server

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.

NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,

manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights

are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document is warranted in

accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, Customer data, and operator control. Since implementation by

Customers of each product may vary, the suitability of specific product configurations

and applications must be determined by the Customer and is not warranted by NEC

Corporation of America

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NECCare is a trademark of NEC Corporation of America

NEC is a registered trademark of NEC Corporation and is used under license.

NEC Corporation of America

10850 Gold Center Drive,

Rancho Cordova, CA 95670

Express5800/A1080a Server Platinum Warranty – March 27, 2012

Contents

NECCare Platinum Warranty Program for the Express5800/A1080a ................................ 1

Enterprise Server ................................................................................................................ 1

Introduction......................................................................................................................... 2

Program Highlights ............................................................................................................. 2

Supplemental Professional Services ................................................................................... 3

Registered Limited Warranty .............................................................................................. 4

Who is Protected? ............................................................................................................... 5

What is Covered and what is Not Covered? ....................................................................... 5

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for .................................................................................................................. 6

How You Can Get Warranty Service .................................................................................. 6

Limitation of Damages and Implied Warranties ................................................................. 7

Eligible Locations for 4-Hour Support for the NEC Express5800/A1080A Server ........... 8

Introduction

NEC Corporation of America , “NECAM”, offers a breadth of

service options for its hardware and software solutions,

including NECCare Warranty programs. This document will

focus on NECAM’s NECCare Platinum Warranty Program for

the Express5800/ A1080A Enterprise Server.

Program Highlights

NEC Corporation of America’s Platinum NECCare

Maintenance and Service Warranty Program offers you the

following benefits:

■ 3 Years of Platinum Warranty coverage

■ Toll-free hardware technical support 24x7x365 in the

continental US and Canada.

■ 24x7 Email Alert Generation

 NEC Service Management software is enabled and

configured to monitor fatal and recoverable

hardware errors resulting in Email notifications to

the systems administrator and NEC AM Technical

support.

■ 4-hour on-site Repair Support

 An Certified Service technician will be on -site

within 4 -hours once a service call is deemed

necessary following trouble -shooting efforts

between the Customer and NECAM

 Replacement parts will also arrive within 4 -hours of

problem diagnosis. Customer must be able to sign

and receive parts as requested by NEC to meet 4 -

hour, Same Day support.

 Spare parts will be stored at a NECAM authorized

stocking location within a 50-mile radius of the

customer installation address .

NECAM will use commercially reasonable best efforts to provide 4-hour on-site service. Service levels are response time objectives

and are NOT Guarantees. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is

outside of a NECAM authorized service coverage area, the response time may be longer and/or an additional travel charge may be

assessed. In some cases, on-site service may not be available. All service response times are contingent upon parts availability.

Customer must be able to sign and receive parts as requested by NEC to meet 4-Hour, Same-day Service, (including Sunday

delivery.)

Express5800/A1080a Server Platinum Warranty – March 27, 2012

 The parts pool

for Platinum Maintenance and

Support are stocked after the receipt o f Customers’

purchase order by NEC. Lead -time is dependent on

parts availability. NECAM will inform Customer by

email when parts are in place.

Supplemental Professional Services

NECCare Services are designed to reduce risks and protect

your IT investment with the NEC Express5800/A1080A

Enterprise Server through warranty and maintenance,

implementation/installation and relocation services.

■ INSTALLATION SERVICE

 NEC installation services are required when

implementing an NEC Express5800/A1080A

Enterprise Server. Installation services are fee -

based and will be conducted b y an NEC Engineer

and or a Certified NEC Service Provider.

 Requires preplanning for installation by NECAM

and the Customer. A n Installation Site Preparation

Guide will be delivered and agreed upon between the

Customer and NECAM prior to installation. T his

document will provide an Outline of the Installation

Plans and Processes.

 Installation will take (2) days on-site. Installation

includes; Hardware, Operating System; network

connection, configuration and administr ator training

at the Customer site. Anything beyond the 2 days

will require additional fees.

■ RELOCATION SERVICE

NEC relocation services is a fee-based service delivered

by an NEC Engineer or a NEC Certified Service

Provider to help Customers protect their IT investments

by reducing risks, including minimal downtime, that are

known to be associated with relocation.

 NECAM or the Certified Service Provider will work

with the Customer to plan and coordinate the move.

NECAM does not position all spare parts within the Platinum 50-mile radius spare parts pool for every unit that is shipped.

The Platinum Spare Parts Pool contains parts that may have industry documented regular failure rates, such as hard disk drives.

Parts that are not deemed at-risk are stocked at NECAM’s regular warehouse location and shipped on a Next Day shipment to the

customer.

 NECAM’s Engineers will with the Customer

System’s Administrator to shut-down the server,

dismantle what is necessary and crate the server (s),

and will once relocated , install the server into the

ne w facility.

 The original shipping carton should be retained for

limiting risks associated with relocation. If a new

container is needed from NEC, a fee can be assessed

and additional lead time will be required for the

special order ite m.

 NECAM will arrange at the Customer s cost,

transportation from the old location and to the new

one. Customer may choose its own shipping vendor

over NECAM’s, but NECAM must be able to work

with the shipper to ensure proper requirements are

met.

 Relocation of equipment with NECCare Platinum

support req uires placeme nt of parts to support the

server(s) within a 120-miles radius of the newly

relocated server. Costs associated with relocation of

parts may be passed to the Customer if NECAM was

not notified of relocation 30 -days prior to the actual

physical move of the server(s).

 If Customer relocates the NEC server without the

use of NECCare Professional Services, NEC may

require your server to be recertified at an additional

fee to revalidate and maintain the warra nty of your

server. Any damage occurring during a non -NEC

assisted move will void the warranty of the server.

Please refer to the section in this document entitled:

What is Covered and What is Not Covered for

further information.

Registered Limited Warranty

NEC Corporation of America warrants this Product to be free

from defects in material and workmanship, and agrees to repair

or replace any part of the enclosed unit that proves defective

under these terms and conditio ns.

If service requires the replacement of any parts, components,

or modules, the replacement items become the property of

Customer and the replaced items become the property of

NECAM. The warranty period for the Machine is from its

original Date of Instal lation; the date on the invoice is

considered the Date of Installation unless NEC notifies you

otherwise.

Express5800/A1080a Server Platinum Warranty – March 27, 2012

NECAM ma y use new, used, serviceable, or reconditioned

parts, components, or modules that are in good working order

as replacements. Replacement item s shall be of like kind and

quality of those replaced.

If you do not register your Server with NECAM, you will be

required to present proof of purchase as evidence of your

entitlement for warranty service.

Who is Protected?

This warranty may be enforced only by the original purchaser

of the Product and is not transferable.

What is Covered and what is Not Covered?

Except as specified below, this warranty covers all defects in

material or workmanship in this Product. The following are not

covered by this warranty:

1. Any Product that is not distributed in the U.S.A. or Canada

by NEC Corporation of America.

2. Any Product on which the serial number has been defaced,

modified, or removed.

3. Any Product that has been removed from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting from:

 Accident, misuse, abuse, neglect, fire, water,

lightning or other acts of nature, improper storage,

unauthorized Product modification, or failure to

follow instructions supplied with the Product.

 Alteration, repair o r attempted repair by anyone not

authorized b y NEC Corporation of America.

 Any re-shipment or physical movement of the

Product (claims must be presented to the carrier).

 Relocation, removal or re-installation of the

Product.

 Any other cause that does not relate to a Product

defect.

5. Cartons, carrying cases, external cabinets, magnetic or

digital tapes, or any accessories used in connection with

the Product.

6. This warranty covers only NEC Corporation of America -

supplied components. Service required as a resu lt of third

party components is not covered under this warranty,

including third -party software even if it is distributed by

NECAM.

What NEC Corporation of America Will Pay for and what NEC Corporation of

America Will Not Pay for

NEC Corporation of Ameri ca will pay labor and material

expenses for covered items, but NEC Corporation of America

will not pay for the following:

1. Removal or installation charges.

2. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

3. Costs of initial technical adjustments (set -up), including

adjustment of user controls.

How You Can Get Warranty Service

EXPRESS5800/A1080A Enterprise Server NECCare Customers

in the continental U.S. and Canada have one phone number to

use when calling for technical support or hard ware repair on

their Express5800/A1080A Enterprise Server. Calls for

initiating a repair request should be made by calling: 1-877-

632-0064. Be prepared to provide the Serial Number to your

server to NEC for quick response.

For easy reference, write down your Serial Number here:

SN:_______________________________________________

Technical support or warranty service may also be obtained by

contacting your local NEC Corporation of America authorized

service provider.

When arranging for a hardware repair, you will speak with a

trained technician. The technician will determine whether you

have a hardware or software failure and then will provide y ou

with the appropriate service options. If appropriate, you will

be given instructions on how to return your CRU part in a

NECAM supplied box. You may be given a reference number

that you should retain for your records.

Express5800/A1080a Server Platinum Warranty – March 27, 2012

If NECAM authorizes on-site service for your repair, a

qualified technician will arrive at your site within four (4)

hours from the time of dispatch. If you are located outside of

a service coverage area, travel charges will be applied.

All parts or systems returned to NECAM must be acco mpanied

with an RMA (Return Material Authorization) number. To

obtain an RMA number for product return, please contact the

A1080A Enterprise Server Customer Support line at: 1-877-

632-0064.

NEC Corporation of America may require that you provide the

original bill of sale or receipt as proof of purchase in order to

obtain warranty service. Please retain such proof o f purchase

with your records.

Limitation of Damages and Implied Warranties

NEC Corporation of America's sole liability for any defective

product is limited to the repair or replacement of the product

at our option. NEC Corporation of America shall not be liable

for:

1. Damage to other property caused by any defects in this

product, damages based upon inconvenience, loss of use of

the product, loss of time or data, commercial loss; or

2. Any other damages of any kind .

NEC CORPORATION OF AMERICA MAKES NO OTHER

EXPRESS WARRANTY WITH RESPECT TO THIS

PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING

BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS, ARE LIMITED IN

DURATION TO THE TERM OF THE EXPRESS

WARRANTY STATED HEREIN. LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER

ANY WARRANTIES IS EXCLUDED TO THE EXTENT

PERMITTED BY LAW.

Note: Some states and provinces do not allow the exclusi on

or limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you. Some

states do not allow limitations on how long an implied

warranty lasts, so the above limitation may not apply to you.

This warranty give s you specific legal rights, and you may also

have other rights that vary from state to state and province to

province.

Note: All Products returned to NEC Corporation of America

for service M U ST have prior approval. This may be obtained

by calling 1-877-632-0064.

This Product is warranted in accordance with the terms of this

limited warranty. Consumers are cautioned that Product

performance is affected by system configuration, software, the

application, Customer data, and operator control of the system,

among other factors.

While NEC Corporation of America products is considered to

be compatible with many systems, the specific functional

implementation by the Customers of the product may vary.

Therefore, the suitability of a product for a specific purpose or

application must be determined by the Customer and is not

warranted by NEC Corporation of America. For more

information, telephone 1-877-632-0064.

Eligible Locations for 4-Hour Support for the NEC Express5800/A1080A Server

4-Hour onsite support for th e NEC Express5800/A1080A is

limited to 50-mile radius of the major metro cities indicated in

the table below and is based upon zip -code. You may

determine eligibility by speaking with NECAM’s technical

support teams and or your NECAM Sales Representative.

Albany, NY 12205

Denve r , CO 4541 4

Long Isla nd, NY

11753

Portland, OR

97062

Tampa , F L 336 34

Albuq ue r que, NM

87107

Des Moines, IA

50398

Los Angeles, CA

Raleigh, NC

27609

Toledo, O H 43 528

Allentown, PA 18 10 3

Detr oit, MI 48 0 8 3

Louisville,

KY4 0207

Reno, NV 89502

Wa s h i n g ton, DC.

Anc horage, AK

99503

Dover, DE 19901

Madison, WI

53716

Richmo n d, VA

23228

Whi te P l a ins, NY

10604

Atl anta, GA 300 9 3

Evansvi lle, IN

47728

Memphis, T N

38134

Roano ke , VA

24018

Wi c hita, KS

67206

Aus ti n , T X 7875 9

Fargo, ND 58102

Miami , FL 33 1 72

Rochester, NY

14425

Wi n s ton-Sale m,

Baltimo re, MD 210 9 3

Fort Wa yne, IN

46804

Milwauke e , WI

53005

Rockf ord, IL

61103

Youngstown, OH

44515

Express5800/A1080a Server Platinum Warranty – March 27, 2012

Baton Rouge, L A

70809

Grand Rapids,

MI 49506

Minneapolis, MN

55121

Sacrame n to, CA

95833

Birmi n g h a m, AL

35243

Greenville, SC

29615

Mobile, AL 3 6606

Saint Louis, MO

63146

Boston, MA

Harrisburg, PA

17111

Montgomery, AL

36109

Salinas, CA 93 906

Bridgeport, CT

06484

Hartford, CT

Nashvi l le, TN

36109

Salt La ke City,

UT 84116

Cha rleston, WV

25302

Honolulu, HI

96813

New Orlea ns, L A

7002

San Ant o nio, T X

78216

Cha rlotte, NC 282 1 7

Houston, TX

77040

New Yor k,

NY1 0005

San Diego, CA

92111

Cha ttanooga , T N

37421

Indi anapoli s, I N

46240

Newark, NJ 07 01

San Francisco,

Chi cago , I L

Jackson, MS

39208

Newburgh, NY

12586

San Jose, CA

95134

Cincinnati, OH

45241

Jacksonvi lle, FL

32256

Norfol k, VA

23502

Savannah, GA

31405

Cleveland, OH 441 41

Kansas City, KS

66211

Okla h o ma City,

OK 73116

Seattle, WA

98188

Columb i a , SC 2921 0

Kingsport, TN

37617

Orlando, FL

32746

Sioux Falls, SD

57105

Columb us, OH 430 8 1

Knoxvi l le, TN

37912

Pensacola , FL

32503

Spo ka ne, WA

99206

Dallas/FT Worth, TX

Lansing, MI

48864

Philadelphia, P A

Sto ckton, CA

95203

Davenp o rt, IA 5272 2

Las Vegas, NV

89120

Phoenix, AZ

Syracuse, NY

13088

Dayton, OH 45414

Little Roc k, AR

72205

Pittsburgh, PA

15275

Tallahassee, CA

32308

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460-00019-000

NEC Express5800/A1080a Warranty Guide

Brand: NEC

Model: Express5800/A1080a

Category: Warranty & support extensions

Type: Warranty Guide

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NEC Express5800/A1080a Warranty Guide

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