Heat&Glo EXCLAIM-36 Owner's manual

Installationandserviceofthisreplaceshouldbe

performedbyqualiedpersonnel.Hearth&Home

TechnologiesrecommendsNFIcertiedprofes-

sionals,ortechnicianssupervisedbyan

NFIcertiedprofessional.

WOODBURNING FIREPLACE

Fire Risk.

WARNING

Forusewithsolidwoodfuelonly.

Otherfuelsmayoverreandgenerate

poisonousgases(i.e.carbonmonoxide).

Model(s): • DO NOTstoreorusegasolineorotheram-

mablevaporsandliquidsinthevicinityofthis

oranyotherappliance.

• DO NOToverre. Overringwillvoidyour

warranty.

• Complywithallminimumclearancestocom-

bustiblesasspecied.Failuretocomplymay

causehousere.

WARNING: If the information in these

instructions is not followed exactly, a  re

or explosion may result causing property

damage, personal injury, or death.

Owner’s Manual

Operation and Care

WARNING

HOT SURFACES!

Glassandothersurfacesarehotduring

operationANDcooldown.

Hot glass will cause burns.

• DO NOTtouchglassuntilitiscooled

• NEVERallowchildrentotouchglass

• Keepchildrenaway

• CAREFULLY SUPERVISE children in same room as

replace.

• Alertchildrenandadultstohazardsofhightemperatures.

High temperatures may ignite clothing or other ﬂ ammable

materials.

• Keep clothing, furniture, draperies and other ammable

materialsaway.

INSTALLER: Leave this manual with party responsible for use and operation.

OWNER: Retain this manual for future reference.

NOTICE: DO NOT discard this manual!

Contact your dealer with questions on installation, operation, or service.

Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

EXCLAIM-36

EXCLAIM-42

Safety Alert Key:

• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.

• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.

• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.

• NOTICE:Indicatespracticeswhichmaycausedamagetothereplaceortoproperty.

Table of Contents

1 Welcome

A.Congratulations 3

B.LIMITEDLIFETIMEWARRANTY 4

2 Product Specic and General Information

A.ApplianceCertication 6

B.VentedGasLogSets,GasInserts,

 GasLogLighters,Wood-burningInserts 6

3 Important Safety and Operating Information

A.FireplaceSafety 7

1.ClearSpace 7

2.Grate 8

3.Refractory 8

4.Firescreen 8

5.FlueDamper 8

6.GlassDoors 8

7.Over-FiringYourFireplace 8

8.ChimneyFire 8

B.GeneralOperatingParts 9

1.FlueDamper 10

2.OutsideAir 10

3.GlassDoors 10

C.Fuel 11

1.Hardwoodvs.Softwood 11

2.Moisturecontent 11

3.Seasoning 12

4.StoringWood 12

5.BurningProcess 12

6.CreosoteFormation 12

7.ProcessedSolidFuelFirelogs 12

D.FirstFire 12

E.LightingInstructions 13

4 Maintenance and Service

A.ChimneyInspection 14

B.Creosote(Chimney)Cleaning 15

C.Grate 16

D.GlassCleaning 16

E.AshRemoval 16

F. Refractory 16

5 Troubleshooting

A.FAQs 18

6 Reference Materials

A.ServiceParts 20

B.Accessories 22

C.ContactInformation 24

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

►

Readthismanualbeforeinstallingoroperatingthisreplace.

Pleaseretainthisowner’smanualforfuturereferences.

A. Congratulations

Listing Label Information/Location Themodelinformationregardingyourspecicreplacecanbefoundon

theratingplateusuallylocatedinthecontrolareaofthereplace.

1 Welcome

Brand: ________________________________________________ ModelName: ___________________________

SerialNumber: __________________________________________ DateInstalled: __________________________

Fireplace Information:

Local Dealer Information

DEALER: Fill in

your name, address,

phone and email

information here and

replaceinformation

below.

DealerName:________________________________________________________

Address:____________________________________________________________

____________________________________________________________

Phone:_____________________________________________________________

Email:_____________________________________________________________

Grate Fireplace

Model

Serial

Number

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

CongratulationsonselectingaHeat&Glowoodburning

replace.TheHeat&Gloreplaceyouhaveselectedis

designedtoprovidetheutmostinsafety,reliability,and

efciency.

Astheownerofanewreplace,you'llwanttoreadand

carefullyfollowalloftheinstructionscontainedinthis

Owner'sManual.PayspecialattentiontoallCautionsand

Warnings.

ThisOwner'sManualshouldberetainedforfuturerefer-

ence.Wesuggestthatyoukeepitwithyourotherimpor-

tantdocumentsandproductmanuals.

YournewHeat&Glowoodburningreplacewillgiveyou

yearsofdurableuseandtrouble-freeenjoyment.Wel-

cometotheHeat&Glofamilyofreplaceproducts!

Heat&GloisaregisteredtrademarkofHearth&Home

Technologies,

FIREPLACE NO.

MODEL NO.

MFG. DATE

WARNING: RISK OF

FIRE DAMAGE. REPLACE

GRATE WITH HEARTH & HOME

TECHNOLOGIES

FIRECHAMBER INTENDED FOR USE WITH HEARTH & HOME TECHNOLOGIES LISTED FIREPLACE PARTS. SEE INSTALLATION AND

OPERATING INSTRUCTIONS FOR THIS MODEL. ONLY HEARTH & HOME TECHNOLOGIES GLASS DOOR KITS CAN BE INSTALLED ON THIS UNIT.

FIREPLACE ALSO FOR USE

IN MANUFACTURED HOMES

YES NO

CLEARANCE TO

COMBUSTIBLES:

CHIMNEY

2 IN. MIN.

FIREBOX

IN.

MIN.

FAN KIT

MODEL NO.

& RATED AT

115 VOLTS, 50/60 Hz., AMP.

DO NOT OVERFIRE. USE ONLY: SOLID WOOD FUEL OR

LISTED DECORATIVE GAS APPLIANCE. DO NOT USE A

FIREPLACE INSERT OR OTHER PRODUCTS NOT

SPECIFIED FOR USE WITH THIS PRODUCT. IF DOORS

ARE USED OPERATE FIREPLACE WITH DOORS FULLY

OPEN OR CLOSED ONLY. WHEN BURNING A

DECORATIVE GAS APPLIANCE IN THE FIREPLACE,

ADJUST DAMPER TO THE FULLY OPEN POSITION.

WARNING! THIS FIREPLACE HAS NOT BEEN TESTED WITH AN UNVENTED

GAS LOG SET. TO REDUCE THE RISK OF FIRE OR INJURY, DO NOT

INSTALL AN UNVENTED GAS LOG SET INTO FIREPLACE.

WARNING! THIS APPLIANCE IS NOT FOR USE AS COOKING EQUIPMENT.

IF INSTALLATION OR OPERATING INSTRUCTIONS ARE MISSING

CONTACT: HEARTH & HOME TECHNOLOGIES,

7571 215th Street West, Lakeville, MN 55044

4021-645F02-18-13 Page1of2

Hearth & Home Technologies

LIMITED LIFETIME WARRANTY

Hearth&HomeTechnologies,onbehalfofitshearthbrands(”HHT”),extendsthefollowingwarrantyforHHT

gas,wood,pellet,coalandelectrichearthappliancesthatarepurchasedfromanHHTauthorizeddealer.

WARRANTY COVERAGE:

HHTwarrantstotheoriginalowneroftheHHTapplianceatthesiteofinstallation,andtoanytransfereetakingownership

oftheapplianceatthesiteofinstallationwithintwoyearsfollowingthedateoforiginalpurchase,thattheHHTappliance

willbefreefromdefectsinmaterialsandworkmanshipatthetimeofmanufacture.Afterinstallation,ifcoveredcompo-

nentsmanufacturedbyHHTarefoundtobedefectiveinmaterialsorworkmanshipduringtheapplicablewarrantyperiod,

HHTwill,atitsoption,repairorreplacethecoveredcomponents.HHT,atitsowndiscretion,mayfullydischargeallofits

obligationsundersuchwarrantiesbyreplacingtheproductitselforrefundingtheverifiedpurchasepriceoftheproduct

itself.Themaximumamountrecoverableunderthiswarrantyislimitedtothepurchasepriceoftheproduct.Thiswarranty

issubjecttoconditions,exclusionsandlimitationsasdescribedbelow.

WARRANTY PERIOD:

Warrantycoveragebeginsonthedateoforiginalpurchase.Inthecaseofnewhomeconstruction,warrantycoverage

beginsonthedateoffirstoccupancyofthedwellingorsixmonthsafterthesaleoftheproductbyanindependent,

authorizedHHTdealer/distributor,whicheveroccursearlier.Thewarrantyshallcommencenolaterthan24months

followingthedateofproductshipmentfromHHT,regardlessoftheinstallationoroccupancydate.Thewarrantyperiodfor

partsandlaborforcoveredcomponentsisproducedinthefollowingtable.

Theterm“LimitedLifetime”inthetablebelowisdefinedas:20yearsfromthebeginningdateofwarrantycoveragefor

gasappliances,and10yearsfromthebeginningdateofwarrantycoverageforwood,pellet,andcoalappliances.These

timeperiodsreflecttheminimumexpectedusefullivesofthedesignatedcomponentsundernormaloperatingconditions.

Seeconditions,exclusions,andlimitationsonnextpage.

Parts Labor Gas Wood Pellet EPA

Wood

Coal Electric Venting

XXXXXXX

Allpartsandmaterialexceptas

coveredbyConditions,

Exclusions,andLimitations

listed

XXX Igniters,electroniccomponents,

and glass

X X X X X Factory-installedblowers

X Moldedrefractorypanels

X Firepotsandburnpots

5years 1year X X Castingsandbaffles

7years 3years X X X Manifoldtubes,

HHTchimneyandtermination

years

1year X Burners,logsandrefractory

Limited

Lifetime

3years X X X X X Fireboxandheatexchanger

XXXXXXX Allreplacementparts

beyondwarrantyperiod

WarrantyPeriod HHTManufacturedAppliancesandVenting

1Year

ComponentsCovered

3years

2years

90Days

B. LIMITED LIFETIME WARRANTY

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

4021-645F02-18-13 Page2of2

WARRANTY CONDITIONS:

• ThiswarrantyonlycoversHHTappliancesthatarepurchasedthroughanHHTauthorizeddealerordistributor.Alistof

HHTauthorizeddealersisavailableontheHHTbrandedwebsites.

• ThiswarrantyisonlyvalidwhiletheHHTapplianceremainsatthesiteoforiginalinstallation.

•ThiswarrantyisonlyvalidinthecountryinwhichtheHHTauthorizeddealerordistributorthatsoldtheappliance

resides.

• Contactyourinstallingdealerforwarrantyservice.Iftheinstallingdealerisunabletoprovidenecessaryparts,contact

thenearestHHTauthorizeddealerorsupplier.Additionalservicefeesmayapplyifyouareseekingwarrantyservice

fromadealerotherthanthedealerfromwhomyouoriginallypurchasedtheproduct.

• Checkwithyourdealerinadvanceforanycoststoyouwhenarrangingawarrantycall.Travelandshippingcharges

forpartsarenotcoveredbythiswarranty.

This warranty is void if:

• Theappliancehasbeenover-firedoroperatedinatmospherescontaminatedbychlorine,fluorine,orotherdamaging

chemicals.Over-firingcanbeidentifiedby,butnotlimitedto,warpedplatesortubes,rustcoloredcastiron,bubbling,

crackinganddiscolorationofsteelorenamelfinishes.

• Theapplianceissubjectedtoprolongedperiodsofdampnessorcondensation.

• Thereisanydamagetotheapplianceorothercomponentsduetowaterorweatherdamagewhichistheresultof,but

notlimitedto,improperchimneyorventinginstallation.

LIMITATIONS OF LIABILITY:

• Theowner’sexclusiveremedyandHHT’ssoleobligationunderthiswarranty,underanyotherwarranty,expressor

implied,orincontract,tortorotherwise,shallbelimitedtoreplacement,repair,orrefund,asspecifiedabove.Inno

eventwillHHTbeliableforanyincidentalorconsequentialdamagescausedbydefectsintheappliance.Somestates

donotallowexclusionsorlimitationofincidentalorconsequentialdamages,sotheselimitationsmaynotapplytoyou.

Thiswarrantygivesyouspecificrights;youmayalsohaveotherrights,whichvaryfromstatetostate.EXCEPTTO

THEEXTENTPROVIDEDBYLAW,HHTMAKESNOEXPRESSWARRANTIESOTHERTHANTHEWARRANTY

SPECIFIEDHEREIN.THEDURATIONOFANYIMPLIEDWARRANTYISLIMITEDTODURATIONOFTHE

EXPRESSEDWARRANTYSPECIFIEDABOVE.

WARRANTY EXCLUSIONS:

Thiswarrantydoesnotcoverthefollowing:

• Changesinsurfacefinishesasaresultofnormaluse.Asaheatingappliance,somechangesincolorofinteriorand

exteriorsurfacefinishesmayoccur.Thisisnotaflawandisnotcoveredunderwarranty.

• Damagetoprinted,plated,orenameledsurfacescausedbyfingerprints,accidents,misuse,scratches,melteditems,

orotherexternalsourcesandresiduesleftontheplatedsurfacesfromtheuseofabrasivecleanersorpolishes.

• Repairorreplacementofpartsthataresubjecttonormalwearandtearduringthewarrantyperiod.Theseparts

include:paint,wood,pelletandcoalgaskets,firebricks,grates,flameguides,batteriesandthediscolorationofglass.

• Minorexpansion,contraction,ormovementofcertainpartscausingnoise.Theseconditionsarenormalandcom-

plaintsrelatedtothisnoisearenotcoveredbythiswarranty.

• Damagesresultingfrom:(1)failuretoinstall,operate,ormaintaintheapplianceinaccordancewiththeinstallation

instructions,operatinginstructions,andlistingagentidentificationlabelfurnishedwiththeappliance;(2)failureto

installtheapplianceinaccordancewithlocalbuildingcodes;(3)shippingorimproperhandling;(4)improperopera-

tion,abuse,misuse,continuedoperationwithdamaged,corrodedorfailedcomponents,accident,orimproperly/

incorrectlyperformedrepairs;(5)environmentalconditions,inadequateventilation,negativepressure,ordrafting

causedbytightlysealedconstructions,insufficientmake-upairsupply,orhandlingdevicessuchasexhaustfansor

forcedairfurnacesorothersuchcauses;(6)useoffuelsotherthanthosespecifiedintheoperatinginstructions;(7)

installationoruseofcomponentsnotsuppliedwiththeapplianceoranyothercomponentsnotexpresslyauthorized

andapprovedbyHHT;(8)modificationoftheappliancenotexpresslyauthorizedandapprovedbyHHTinwriting;

and/or(9)interruptionsorfluctuationsofelectricalpowersupplytotheappliance.

• Non-HHTventingcomponents,hearthcomponentsorotheraccessoriesusedinconjunctionwiththeappliance.

• Anypartofapre-existingfireplacesysteminwhichaninsertoradecorativegasapplianceisinstalled.

• HHT’sobligationunderthiswarrantydoesnotextendtotheappliance’scapabilitytoheatthedesiredspace.Informa-

tionisprovidedtoassisttheconsumerandthedealerinselectingtheproperappliancefortheapplication.Consider-

ationmustbegiventoappliancelocationandconfiguration,environmentalconditions,insulationandairtightnessof

thestructure.

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

2 Product Specic and General Information

Warning! Risk of Fire!

For use with solid wood fuel only.

Otherfuelsmayoverreandgenerate

poisonousgases(i.e.carbonmonoxide).

B. Vented Gas Log Sets, Gas Inserts, Gas

Log Lighters, Wood-burning Inserts

• Optional.

• Vented gaslogs sets, gas inserts, gas log lighters or

wood-burninginsertscanbeinstalledinthisreplace.

Followtheinstructionsprovidedwiththeaccessoryto

operation.

WARNING! Risk of Fire or Asphyxiation!

 • DO NOTinstallunventedgaslogs.

 • Dampermustbelockedopen.

 • Gasamemaygeneratefumes.

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

ThisreplacemaybeinstalledinsleepingroomsEX-

CEPTinmanufacturedhomes.Ifinstalledwithagaslog

set,provisionsfortheNationalFuelGasCodemustbe

met.

Thisreplacehasbeentestedandlistedforusewiththe

optionalcomponentsspeciedinthismanual.Theseop-

tionalcomponentsmaybepurchasedseparatelyandin-

stalledatalaterdate.Installationofanoutsideairkitwill

requiresignicantreconstructionandisbestifinstalledat

thetimeofreplaceinstallation.

Heat&GloisaregisteredtrademarkofHearth&Home

Technologies.

A. Appliance Certication

Thisreplacesystemhasbeentestedandlistedinaccor-

dancewithUL127andULC-S610standardsbyUnder-

writersLaboratoriesInc.forinstallationandoperationin

theUnitedStatesandCanada.

A. Fireplace Safety

Mostproblemsarecausedbyimproperinstallationandop-

erationofthereplace.Toprovidereasonableresafety,

thefollowingshouldbegivenseriousconsideration:

• Thereshouldbesupervisedwheneverthereplaceis

inuse.

• An annual inspection should be performed on the

replacesystem.

• Installatleastonesmokedetectoroneachoorofyour

hometoensureyoursafety.

• InstallaconvenientlylocatedClassAreextinguisher

nearthereplace.

• Deviseapracticedevacuationplan,consistingofatleast

twoescaperoutes.

• Deviseaplantodealwithachimneyre:

- Evacuate.

- Notifytheredepartment.

3 Important Safety and Operating Information

WARNING! Risk of Fire! Hearth & Home Technologies

disclaims any responsibility for, and the warranty and

agencylistingwillbevoidedbythefollowingactions.

DO NOT:

• operatedamagedreplace

• modifyreplace

• overre

• installanyunventedgaslogset

• installanycomponentnotapprovedbyHearth&Home

Technologies

• installpartsorcomponentsnotListedorapproved

• operate the fireplace without fully assembling all

components

Improper installation, adjustment, alteration, service or

maintenancecancauseinjuryorpropertydamage.

1. Clear Space

Combustiblematerialsmustnotbestoredonthehearth

extension.Roomfurnishingssuchasdrapes,curtains,

chairs or other combustibles must be at least 4ft

(1219mm)fromthefrontofthereplace.

Combustible materials are materials made of or sur-

facedwithanyofthefollowingmaterials:

- Wood - Compressedpaper

- Plantbers - Plastic

- Plywood/OSB - Drywall

- Anymaterialthatcanigniteandburn,ameproofed

ornot,plasteredorun-plastered.

WARNING! Risk of Fire! Keep combustible materials,

gasolineandotherammablevaporsandliquidsclearof

thereplace.

DO NOT:

• storeammablematerialsclosetothereplace

• use gasoline, lantern fuel, kerosene, charcoal lighter

uidorsimilarliquidstostartor“freshenup”areinthis

replace.

48 in. (1219 mm)

Clear Space

Front of Fireplace

12 in. (305 mm)

Clear Space

Sides of Fireplace

(from the FP opening)

48 1/8 in. (1222 mm)

Clear Space

Bottom of Fireplace to

Lower Edge of Mantel

or Trim

Figure 3.1 Clear Space

Non-combustiblematerialsarematerialswhichwillnot

igniteandburn,composedofanycombinationofthe

following:

- Steel - Iron

- Brick - Tile

- Concrete - Slate

- Glass - Plasters

Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

8. Chimney Fire

Intheeventofachimneyre

• Havethechimneyandadjacentstructureinspectedby

qualiedprofessionals.Hearth&HomeTechnologies

recommendsthatNFIorCSIAcertiedprofessionals,

or technicians under the direction of certified

professionals,conductaminimumofanNFPA 211

Level 2 inspectionofthechimney.

• Replacecomponentsofthechimneyandreplace

asspeciedbytheprofessionals.

• Ensure all joints are properly engaged and the

chimneyisproperlysecured.

WARNING! Risk of Fire! A chimney re can perma-

nently damage your chimney system. Failure to re-

placedamagedcomponentsandmakeproperrepairs

cancauseastructurere.

7. Over-Firing Your Fireplace

WARNING! Risk of Fire! Donotover-re.

Over-firing may ignite creosote or will damage the

replaceandchimney.

Symptomsofover-ringmayincludeoneormoreofthe

following:

• chimneyconnectororreplaceglowing

• roaring,rumblingnoises

• loudcrackingorbangingsounds

• metalwarping

• chimneyre

Topreventover-ringyourreplace.DONOT:

• useammableliquids

• overloadwithwood

• burntrashorlargeamountsofscraplumber

2. Grate

Thisreplaceisdesignedtobeusedwiththesupplied

grateoroneapprovedbyHHT.

WARNING! Risk of Fire! Use only the factory-sup-

pliedintegralgrate.

• Keepslogsinplace.

• Allowsproperaircirculationaroundthere.

3. Refractory

Therefractoryissuppliedtocontainheatandprovide

anattractiveinterior.

 Itwillbreakdownovertimeandwillneedoccasional

replacement. Small hairline cracks and discoloration

arenormalanddonotaffectitssafety.

WARNING! Risk of Fire! DO NOT burnreplacewith-

out refractory. Use only refractory supplied by Hearth &

HomeTechnologies.

4. Firescreen

The rescreen is provided to control sparks. Keep it

closedwhenthereplaceininuse.

WARNING! Risk of Fire or Burns!

• Screenwillnotpreventburningmaterialsfromfalling

out.

• Screenpullsorhandlesmaybehot.

5. Flue Damper

Theuedampermustbe inthefullyopenedposition

duringoperationofthereplace.

WARNING! Risk of Fire and Asphyxiation! Open

damperpriortooperatingreplace.Acloseddamper

overresthereplaceandspillssmokeandames

into the room.

6. Glass Doors

Glassdoorsareoptional.

WARNING! Risk of Fire! InstallONLYdoorsapproved

byHearth&HomeTechnologies.

WARNING! Risk of Fire and Smoke! Fireplace

equipped with doors should be oeprated only with

doors fully open or doors fully closed. If doors are left

partlyopen, gas and ame maybe drawnout of the

freplaceopening.

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

Damper

Handle

Handle up - open

Handle down -

closed

Outside Air

open

B. General Operating Parts

WARNING! DO NOT operatereplacebeforereadingandunderstandingoperatinginstructions.Failuretooperatere-

placeaccordingtooperatinginstructionscouldcausereorinjury.

WARNING

Hot glass will cause burns.

• DO NOTtouchglassuntilitiscooled

• NEVERallowchildrentotouchglass

• Keepchildrenaway

• CAREFULLYSUPERVISEchildreninsameroomasreplace.

• Alertchildrenandadultstohazardsofhightemperatures.

High temperatures may ignite clothing or other ﬂ ammable materials.

• Keepclothing,furniture,draperiesandotherammablematerialsaway.

HOT SURFACES!

GlassandothersurfacesarehotduringoperationANDcooldown.

Figure 3.2 General Operating Parts

CAUTION! Ifyouexpectthatchildrenmaycomeintocontactwiththisreplace,werecommendabarriersuchasadecorative

screen.Seeyourdealerforsuggestions.

Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

3. Glass Doors

• Glassdoorsareoptional.

• RefertoFigure3.3forhowtoproperlyusethem.

1. Flue Damper

Theuedampermustbeinthefullyopenedposition

(handleuptowardthetopoftherepalce)duringop-

erationofthereplace.

Beforelightingthereplace,verifyfullyopenposition

bylookingupfromtheinsideofthereplace.

FULLY OPEN

CORRECT

PARTLY CLOSED

INCORRECT

PARTLY OPEN

INCORRECT

FULLY CLOSED

CORRECT

Figure 3.3 Operating Positions of Bi-fold Doors

RefertoFigure3.2forlocationandoperationofcontrol.

The outside air kit supplies some combustion air for

yourreplace.Itmayhelpreducetheeffectsofnega-

tiveairpressure.

Closetheinlettopreventcolddraftswhenthereplace

isnotbeingused

2. Outside Air

CAUTION! Outside air control handle may be warm.

Adjustbeforelightingre.

Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

WARNING! Risk of Fire!

• DO NOTburnwetorgreenwood.

• Wet, unseasoned wood can cause accumulation of

creosote.

Softwoods Hardwoods

• DouglasFir • Oak

• Pine • Maple

• Spruce • Apple

• Cedar • Birch

• Poplar

• Aspen

• Alder

C. Fuel

1. Hardwood vs. Softwood

Yourreplace’sperformancedependsonthequalityof

therewoodyouuse.Onespeciesofwoodvariesvery

little to the other in terms of energy content.All sea-

soned wood contains about 8,000 BTU’s per pound.

Hardwoods have a greater density than softwoods; a

pieceofhardwoodwillcontainabout60%moreBTU’s

than an equal size piece of softwood.A cord of sea-

sonedoak(hardwood)wouldcontainabout60%more

potential energy than a cord of seasoned pine (soft-

wood).

Most softwoods are coniferous. These are trees with

needle-like leaves that stay green all year and carry

their seeds exposed in a cone. Examples of conifer-

oustreesareDouglasr,pine,spruceandcedar.Soft-

woods, being more porous, require less time to dry,

burn faster and are easier to ignite than hardwoods.

Hardwoods are deciduous trees, broadleaf trees that

lose their leaves in the fall. Their seeds are usually

foundwithin a protectivepod or enclosure.Some ex-

amplesofdeciduoustreesareoak,maple,apple,and

birch.However,itshouldbenotedthattherearesome

deciduoustreesthataredenitelynotconsideredhard-

woods such as poplar, aspen and alder. Hardwoods

requiremoretimetoseason,burnslowerandareusu-

allyhardertoignitethansoftwoods.Obviously,youwill

usethe type ofwood that ismost readily availablein

yourarea.However,ifatallpossiblethebestarrange-

mentistohaveamixofsoftwoodandhardwood.This

wayyoucanusethesoftwoodforstartingthere,giv-

ingoffquickheattobringthereplaceuptooperating

temperature.Addthehardwoodforslow,evenheatand

longerburntime.

2. Moisture content

The majority of the problems replace owners expe-

rienceare caused by trying to burn wet, unseasoned

wood.Freshlycutwoodcanbeasmuchwaterasitis

wood,havingamoisturecontentofaround50%.Imag-

ineawoodenbucketthatweighsabout8pounds.Fillit

withagallonofwater,putitinthereboxandtrytoburn

it.Thissoundsridiculousbutthatisexactly what you

are doing if you burn unseasoned wood. Dead wood

lyingontheforestoorshouldbeconsideredwet,and

requiresfullseasoningtime.Standingdeadwoodcan

beconsideredtobeabouttwo-thirdsseasoned,ifcutat

thedrytimeoftheyear.

Burningwet,unseasonedwoodwillproducelessheat

outputbecause it requiresenergyin theformof heat

toevaporatethewatertrappedinside.Thisiswasted

energythatshouldbeusedforheatingyourhome.This

moisture evaporates in the form of steam which has

a cooling effect in your rebox and chimney system.

Whencombinedwithtarandotherorganicvaporsfrom

burningwooditwillformcreosotewhichcondensesin

therelativelycoolreboxandchimney.

Even dry wood contains at least 15% moisture by

weight,andshouldbeburnedhotenoughtokeepthe

chimneyhotforaslongasittakestodrythewoodout

-aboutonehour.Totellifwoodisdryenoughtoburn,

checktheendsofthelogs.Iftherearecracksradiating

inalldirectionsfromthecenter,itisdry.Ifyourwood

sizzlesinthere,eventhoughthesurfaceisdry,itmay

notbefullycured.

WARNING! For use with solid wood fuel only.

Otherfuelsmayoverreandgeneratepoisonousgases(i.e.

carbonmonoxide).

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

7. Processed Solid Fuel Firelogs

Manufacturedrelogsmaybeusedwiththisreplace.

Hearth&HomeTechnologiesrecommendstheuseof

ULClassiedprocessedfuelrelogs.Followthemanu-

facturer’slightingandsafetyinstructions.

Usingrelogsmayrequiremorefrequentchimneyin-

spectionsandcleaning.

Donotpokeorstirthelogswhiletheyareburning.Use

only relogs that have been evaluated for the appli-

cation in manufactured replaces and refer to relog

warningsandcautionmarkingsonpackagingpriorto

use.

5. Burning Process

Firerequiresfuel,airandheat.Ifheatisrobbedfrom

thereplace duringthe dryingstage, thenew loadof

woodhasreducedthechancesforagoodcleanburn.

Awaysburndry,seasonedrewood.

6. Creosote Formation

Whenwoodisburnedslowly,itproducestarandother

organicvaporswhichcombinewithexpelledmoisture

to form creosote. The creosote vapors condense in

the relatively cool chimney ue of a newly-started or

a slow-burning re.As a result, creosote residue ac-

cumulatesontheuelining.

When ignited, creosote creates an extremely hot re

which may damage the chimney or even destroy the

house.

Thechimneyshallbe inspected atleastannually be-

forelighting,oronceeverytwomonthsduringheating

season.

Whencreosotehasaccumulateditshallberemovedto

reducetheriskofachimneyre.

3. Seasoning

Seasonedrewoodisnothingmorethanwoodthatis

cuttosize,splitandairdriedtoamoisturecontentof

around20%.Thetimeittakestoseasonwoodvaries

fromaroundninemonthsforsoftwoodstoaslongas

eighteenmonthsforhardwoods.Thekeytoseasoning

woodistobesureithasbeensplit,exposingthewet

interiorandincreasingthesurfaceareaofeachpiece.

A tree that was cut down a year ago and not split is

likelytohavealmostashighamoisturecontentnowas

itdidwhenitwascut.

Toseasonwood:

• Cutlogstosize

• Splitto6in.(152mm)orless

• Airdrytoamoisturecontentofaround20%

 - Softwood-aboutninemonths

 - Hardwood-abouteighteenmonths

NOTICE: Seasoningtimemayvarydependingondrying

conditions.

4. Storing Wood

Splittingwoodbefore it isstoredreduces drying time.

Thefollowingguidelinewill ensure properly seasoned

wood:

• Stackthewoodtoallowairtocirculatefreelyaround

andthroughthewoodpile.

• Elevate the woodpile off the ground to allow air

circulationunderneath.

• Thesmallerthepieces,thefasterthedryingprocess.

Anypieceover6in.(152mm)indiametershouldbe

split.

• Woodshouldbestackedsothatbothendsofeach

pieceareexposedtoair,sincemoredryingoccurs

throughthecutendsthanthesides.Thisistrueeven

withwoodthathasbeensplit.

• Storewoodundercover,suchasinashed,orcovered

withatarp,plastic,tarpaper,sheetsofscrapplywood,

etc.,asuncoveredwoodcanabsorbwaterfromrain

or snow, delaying the seasoning process.Avoid

covering the sides and ends completely. Doing so

maytrapmoisturefromthegroundandimpedeair

circulation.

D. First Fire

Beforelightingyourrstreinthereplace,makecertain

that:

• refractoryisinplace

• alllabelshavebeenremoved

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

WARNING! Risk of Fire! Keep combustible materials,

gasolineandotherammablevaporsandliquidsclearof

thereplace.

DO NOT:

• storeammablematerialsclosetothereplace

• use gasoline, lantern fuel, kerosene, charcoal lighter

uidorsimilarliquidstostartor“freshenup”areinthis

replace.

E. Lighting Instructions

NOTICE: You must establish a good draft to prevent

smokespillageintotheroom.

Therstthreeorfourresshouldbeofmoderatesizeto

allowtheoilsandbinderstobeburnedfromthereplace

andtherefractoryandpainttocure.Youmaynoticeanin-

dustrialodortherstfewres.Thisisconsiderednormal.

Usewell-seasonedwood.

• Opentheuedampertoafullyopenposition.

• Place crumpled or twisted paper under the replace

grate.

• Looselyarrangekindlingorsmallpiecesofwoodtoform

a‘tent’onthereplacegrate.

• Pre-warm the ue to establish a draft to help reduce

smokespillageduringstart-up.Holdarolleduppiece

ofburningnewspaperundertheuedamperforafew

moments.

• Lightthecrumpledpapertoignitethekindling.

• Addsmallpiecesofwooduntilahotbedofembershas

beenestablished.

• Add a minimum of three average size pieces of split

rewood, placed to allow combustion air and ames

betweenthem.

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

4 Maintenance and Service

WARNING! Hot Surfaces!

GlassandothersurfacesarehotduringoperationANDcool

down. DO NOTcleanreplaceuntilitiscooled.

Installationandrepairshouldbedonebyaqualied

servicetechnicianonly.Thereplaceshouldbeinspected

beforeuseandatleastannuallybyaprofessionalservice

person.

Thefollowingtasksmaybeperformedannuallybythe

homeowner.Ifyouareuncomfortableperforminganyof

thelistedtasks,please contact your dealer for a ser-

vice appointment.

A. Chimney Inspection

Frequency: Asnecessary;atleastannuallybefore

lightingreplace,oronceeverytwomonthsduring

heatingseason.

By: Homeowner/ChimneySweep

• Confirm that termination cap remains clear and

unobstructed.

• Inspectforblockagessuchasbirdnests,leaves,etc.

• Inspectforcorrosionorseparation.

• Inspectforcreosoteandremoveasneeded,atleast

everytwomonthsduringtheheatingseason.

• Inspectthesystematthereplaceconnectionand

atthechimneytop.

Inthe event of a chimneyre, Hearth & HomeTech-

nologiesrecommendsreplacementofthechimneyand

inspectionoftheadjacentstructuretotheprovisionsof

NFPALevelIIIinspectioncriteria.

WARNING! Risk of Asphyxiation and Fire! Annual

inspectionbyqualiedtechnicianrecommended.

 Check:

 • conditionofdoors,surroundsandfronts

 • conditionofglassandglassassembly

 • obstructionsofcombustionandventilationair

 • obstructionsofterminationcap

 Clean:

 • glass

 • airpassageways,grilles

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

Figure 4.1 Chimney & Termination Cap Cleaning

WARNING! Risk of Fire! Ignitedcreosoteisextremely

HOT. Prevent creosote buildup.

B. Creosote (Chimney) Cleaning

Frequency: Asneeded;atleastannuallybeforelight-

ing,oronceeverytwomonthsduringheatingseason.

Whencreosotehasaccumulateditshallberemoved

toreducetheriskofachimneyre.

By: ChimneySweep

Tools Needed:Brush,Phillipsscrewdriver

• When wood is burned slowly, it produces tar and

otherorganicvapors,whichcombinewithexpelled

moisture to form creosote. The creosote vapors

condense in the relatively cool chimney ue of a

slow-burnign fire.As a result, creosote residue

accumulates on the ue lining. When ignited, this

creosotemakesanextremelyhotre.

• Removeallashfromthereboxandextinguishall

hot embers before disposal.Allow the replace to

coolcompletely.

• Removethetopoftheterminationcapasshownin

Figure4.1tocleanthecapandchimney.

• Thecreosoteorsootshouldberemovedfromthe

chimneywitha brush specicallydesignedfor the

sizeofchimneyinuse.

• Reinstallterminationcap.

• Cleanoutfallendebrisfromtherebox.

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

Chimney

Remove 4 screws

and lift top pan off.

Cap

Slip

Section

ST1175

ST475

Square Termination Cap

Cap

Remove screws,

lift top cover.

Top Cover

TR11/TR11T

TR444/TR442

Round Termination Cap

TCT1175

Terra Cotta

Termination Cap

Available US only

Remove 2 screws from

the front and back and

lift the top off.

1. REMOVE (8) SCREWS

2. LIFT TOP

TOP TOP

SCREW

DT SERIES

C. Grate

Frequency: Aftereachashremoval

By: Homeowner

Inspectgratefor:

• Warpingorsagging1-1/2in.(38mm)ormore

• Brokenwelds

• Burn-throughofgratebars

 Forsafeoperation,replaceonlywiththeapprovedgrate

fromHearth&HomesTechnologies

E. Ash Removal

Frequency: Asnecessary

By: Homeowner

Tools Needed:Coveredmetalcontainer,metal

shovel,replacebroom

WARNING! Risk of Fire! DO NOT remove ashes until

thereisoutandthereplaceiscold.

• Ashesshouldbeplacedinmetalcontainerwithtight

ttinglid.

• The closed container of ashes should be placed

on a noncombustible oor or on the ground, well

awayfromallcombustiblematerials,pendingnal

disposal.

• If the ashes are disposed of by burial in soil or

otherwiselocallydispersed,theyshouldberetained

in the closed container until all cinders have

thoroughlycooled.

D. Glass Cleaning

Frequency: Asnecessary

By: Homeowner

Tools Needed:Vinegarorglasscleaner,softtowel

• Cleanglasswithanon-abrasiveglasscleaner.Usea

dampclothdippedinwoodashesoracommercially

availableovencleaner.Removeanyovencleaner

residuewithaglasscleanerorsoapandwater.

F. Refractory

Frequency: Aftereachashremoval

By: Homeowner

• Inspectconditionofrefractory.Replaceifcrumblyor

otherwisedeteriorated,metalisexposedbehindthe

refractory,orifcracksexceed1/4in.(6mm).

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

5 Troubleshooting

Start Fire Problems Possible Cause Solution

Can’tgetrestarted

Excessivesmokeorspillage

Burnstooslowly

Smolders,sizzles

Notenoughkindling/paperorno

kindling/paper

Usedrykindling,morepaper.Arrangekindling&woodfor

airmovement.

Damperclosed/notfullyopen Opendamper.

Notenoughairforretoignite Checkforrestrictedcap/shroud.

Openairkit(ifinstalled).

Checkforueblockage.

Pre-warmuebeforestartingre(refertostartingre

section).

Checkforadequateventheight(refertochimney

assemblysection).

Openwindowbelowthereplacetowardsthewind.

Woodconditionistoowet,toolarge Usedry,seasonedwood(refertowoodfuelsection).

Bedofcoalsnotestablishedbefore

addingwood

Startwithpaper&kindlingtoestablishbedofcoals(refer

tostartingresection).

Flueblockagesuchasbirds’nests

orleavesinterminationcap

Havechimneyinspectedforcreosoteandcleanedbya

certiedchimneysweep.

Downdraftornegativepressure

Competitionwithexhaustdevices

Donotuseexhaustfansduringstart-up(refertonegative

pressuresection).

Openwindowbelowthereplacetowardsthewind.

Fireburnstoofast Extremelydryorsoftwood Mixinhardwood.

Mixinlessseasonedwoodafterreisestablished(refer

towoodfuelsection).

Noglassdoors Addglassdoorstoslowdownairow.

Overdrafting Checkforcorrectventheight;toomuchverticalheight

createsoverdrafting.

Checklocationofventtermination(refertochimney

assemblysection).

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

A. FAQs

Ifsmokespillageoccursfromareplaceopeningwhen

thedoorisopen,thereiseitheraleakageintheue,a

blockageintheue,orsomeconditionisaffectingdraft

Understandinganddifferentiatingtheconditionswhich

cancauseeachofthesekindsofspillageproblemsis

essentialtotheirsolution.

• FlueLeakage

 Check for improperly connected flue joints or a

damaged ue joint in the chimney system. Such

leakagewouldreducedraft(airwouldbedrawnin

throughtheleaksratherthanthroughthereplace).

The result might be difficult start-up and smoky

resthatmightspillifotheradversedraftconditions

accompanythisproblem.

• FlueBlockage

 Thedampershouldbeopen.

 Check for objects that may have fallen down the

chimney.

Besureyouhaveairavailableforcombustionandthat

yourrewoodisdryandwellseasoned.Buildyourres

properlyandaccordingtotheinstructionsgiveninop-

eratinginstructions,“StartingaFire”.Besureyourue

systemisinstalledcorrectlyandthatitistheproperdi-

ameterandheight.Checkforthefollowing:

• Allchimneysectionsareproperlyinstalled.

• Thechimneyiscleanandfreeofcreosoteorsoot

buildup.

• Makesureoverhangingtreesandbranchesarecut

backwithintenfeetofthetopofthechimneyandthe

chimneyisfreeofdebrisfromanimals.

• Ensure the chimney cap is clean and free of any

buildupofsootorcreosoteifcapisequippedwitha

sparkarrestorscreen.

• Thewoodbeingusedindryandwellseasoned.

Ifyoustillsuspectyouhavealowdraftproblemitmay

be necessary to increase the volume of air in your

uesystem.Sincethediameterofyouruesystemis

matchedwiththesizeoftheuecollarandshouldnot

bechanged,thentheheightofthesystemmustbein-

creased.Addchimneysectionsoneatatimeuntilthe

draftimproves.

Insomecases,regardlessofwhatyoudo,itcanstillbe

difculttoestablishtheproperuedraft.Thisisespe-

ciallyevidentwhenusinganexteriorfactory-builtchim-

neyorexteriormasonrychimney.Tryholdingaburning

rolledupnewspaperasclosetotheueoutletaspos-

sibleforafewminutes,thenlightthepaperunderthe

kindling.Theheatgeneratedfromtheburningrolledup

newspapershouldhelpgetthedraftestablished.

Stillotherfactorscanaffecthowwellyouruesystem

performs.Neighboringstructures,highwinds,talltrees,

evenhillsidescanaffectaircurrentsaroundthechim-

ney.Welldesignedchimneycapsareavailablethatcan

help. Your replace dealer is the local expert in your

area. He can usually make suggestions or discover

problems that can be easily corrected allowing your

replacetooperatecorrectlyasithasbeendesigned,

providingsafeandeconomicalheatforyourhome.

Flue draft is measured as negative pressure in the

chimney.Theamountofnegativepressuredetermines

howstrongthedraftis.Thedraftisimportantbecause

itdrawsthecombustionairintothereplaceandpulls

thesmokeoutofthechimney.

Therearethreebasiccriteriaessentialinestablishing

andmaintaininguedraft:

• availabilityofcombustionair

• heatgeneratedfromthere

• diameterandheightoftheuesystem

Thesethreefactorsworktogetherasasystemtocreate

theuedraft.Increasingordecreasinganyoneofthem

willaffecttheothertwoandthuschangetheamountof

draftintheentiresystem.

Ifthereishardtostartandsmokespillsoutofthere-

place,oryounditdifculttoestablishandmaintaina

moderatelyhighburnrate,thentheuedraftistoolow

andcorrectivemeasuresmustbetaken.

Hearth&HomeTechnologiesassumesnoresponsibil-

ityfortheimproperperformanceofthereplacesys-

temcausedbyinadequatedraftduetoenvironmental

conditions, down drafts, tight sealing construction of

thestructure,ormechanicalexhaustingdeviceswhich

willcreateanegativeairpressurewithinthestructure

wherethereplaceislocated.

Contact your dealer for additional informa-

tion regarding operation and troubleshoot-

ing. Visit www.heatilator.com to nd a

dealer.

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

Another appliance in

home also exhausting

air (furnace, fan,

dryer, etc.)?

Air register from

furnace near

fireplace?

Doors opening

and closing?

Window closed

for start-up?

Outside air

closed?

Overhead fan

operating?

Overhanging

tree?

Bird's nest

or leaves in

termination

cap?

Structural

changes in

chimney area?

Creosote buildup

in flue?

Unsealed

can lights?

Combustion

air control

Figure 5.1 Factory-built Fireplaces: Troubleshooting

Heat&Glo•Exclaim-36/42Owner’sManual•4013-267•RevE•05/07/14

6 Reference Materials

A. Service Parts

Service Parts EXCLAIM-36H, EXCLAIM-36T

Beginning Manufacturing Date: Feb 2004

Ending Manufacturing Date: Active

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or

distributor.Hearth and Home Technologies does not sell directly to consumers.Provide

modelnumberandserialnumberwhenrequestingservicepartsfromyourdealerordistributor.

Stocked

at Depot

ITEM DESCRIPTION COMMENTS PART NUMBER

1 StarterSectionAssembly 22072B Y

2 DamperBladeAssembly 29964

3 DamperControl 20549

DamperWeight 19785A

4 RearTopStandoff Qty2req. 19228

5 FrontTopStandoff Qty2req. 11864i

6 UpperFront 4013-206

7 TopFrontFace OverlayOnly 31313

8 Grate GR37

9 SmokeShield 32949 Y

10 FirescreenAssembly Qty2req 33699 Y

FirescreenHandle 1ea. 10002

FirescreenRod Qty2req 12052 Y

GrateRetainer Qty2req 4017-060

NailingFlange Qty4req 31190

OutsideAirKit AK22

FastenerPack 13580

OutsideAirShield 33271 Y

4in.OutsideAirInletRing 25692

ScreenCover(toponly) Qty2req 31319

SideTrim Qty2req 31326

StripProtector Qty2req 18320

PowderCoatTouch-UpPaint 71479

Additionalservicepartsonfollowingpage 4/14

36” Woodburning Fireplace

Service Parts EXCLAIM-36H, EXCLAIM-36T

Beginning Manufacturing Date: Feb 2004

Ending Manufacturing Date: Active

IMPORTANT: THIS IS DATED INFORMATION. Parts must be ordered from a dealer or

distributor.Hearth and Home Technologies does not sell directly to consumers.Provide

modelnumberandserialnumberwhenrequestingservicepartsfromyourdealerordistributor.

Stocked

at Depot

ITEM DESCRIPTION COMMENTS PART NUMBER

Herringbone Refractory (EXCLAIM-36H)

HerringboneBrickRefractory-Back 4013-054

HerringboneBrickRefractory-Hearth 4013-050

HerringboneBrickRefractory-LeftSide 4013-056

HerringboneBrickRefractory-RightSide 4013-055

Traditional Refractory (EXCLAIM-36T)

TraditionalBrickRefractory-Back 4013-051

TraditionalBrickRefractory-Hearth 4013-050

TraditionalBrickRefractory-Side Qty2req 4013-052

RefractoryRetainer Qty3req 11847

Owner’sManual 4013-267

InstallationManual 4013-266

Traditional Herringbone

Heat & Glo • Exclaim-36/42 Owner’s Manual • 4013-267 • Rev E • 05/07/14

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