CHAPTER 5 Page 7
GENERAL WARRANTY:
The ROOTHOG or SODHOG and all their parts (except cutting teeth ) (SEE RAPCO CHAIN
WARRANTY) are warranted for 5 full years from date of purchase. Any individual part or multiple parts that
fail because of manufacturing defects will be replaced. Any misuse or abuse of the product will void all
warranties.
RENTAL USE: Non-Warranted. All warranties are null and void if the ROOTHOG or the SODHOG are used as
a rental item.
RETURN/CANCELLATIONS:
1. If the ROOTHOG or SODHOG does not perform as advertised it may be returned within 30 days of
your original order date for a full refund (less S&H) provided that no damages to the product have
occurred. You must first Contact RBGONE, INC. Customer Service through the “Contact Us” button on the
homepage of www.roothog1.com to obtain a Return Authorization Number. To ensure proper
crediting this Number must be included along with your return. Any pre-authorized returned ROOTHOG or
SODHOG part must be accompanied with a written reason for the return. Allow 15 days for a credit (less
S&H) to be applied to your purchase. You will be notified by e-mail when the credit is applied. No returns
will be processed without a Return Authorization Number.
2. All return shipping charges are the responsibility of the purchaser. The best methods for returns
are through UPS or USPS.
3. Defective parts from the manufacturer will be replaced and shipped at no cost to purchaser. All
returns must have a Return Authorization Number. All defective parts must be returned to RBGONE, INC.
prior to any replacement parts being shipped. Purchaser is responsible for the return shipping charges.
4. Any defective part that was purchased from a participating dealer or www.roothog1.com must
be returned to RBGONE, INC with a Return Authorization Number. The entire ROOTHOG should not be
returned, just the defective part. RBGONE, INC. requires all defective parts be retuned for failure analysis
and a replacement part cannot be provided without the defective part first being returned.
All parts are guaranteed against factory defects, except as noted in the RAPCO Warranty, for a period of 1
Year. All damaged part must be shipped to RBGONE, Inc for evaluation and approval. Upon approval
RBGONE Inc will provide return shipping.
RAPCO WARRANTY: RAPCO chain is fully guaranteed against defects in workmanship on the silver solder
for 30 days. In as much as RAPCO carbide chain was designed for cutting wood in abrasive conditions, it will
not cut through rocks, steel, or other hard objects without sustaining damage to the carbide. Because of
the normal abuse expected, fire department chain is not warranted. No refunds on used chains. All
requests for warranty must be approved by the factory.