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Pelco DX8100 Password Recovery System User manual

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DX8100 PASSWORD RECOVERY
DX8100_PASSWORD_RECOVERY
Pelco and the Pelco logo are registered trademarks of Pelco.
Information subject to change without notification.
Copyright 2007, Pelco. All rights reserved.
©
World Headquarters
3500 Pelco Way, Clovis, California 93612 USA
USA & Canada Tel: 866/587-2503 Fax: 800/289-9150
International Tel: 1-559/348-5504 Fax: 1-559/348-1120
www.pelco.com
DX8100 PASSWORD RECOVERY
Upon request, Pelco can issue a password recovery code that is valid for 24 hours on the machine for which it was issued only. The original buyer
of the system (typically the dealer) must contact Pelco Technical Support with the serial number and order number (or invoice number) on which
the unit was originally purchased, as well as the MAC address and exact date/time listed on the password recovery screen on the DX8100 need-
ing a reset. This must be done in writing (or fax) and the request must be accompanied by a letter from the current owner of the system stating
the following information under penalty of perjury:
• He or she is the legal owner of the system.
• The password for the system was lost.
• That he or she is requesting a password reset.
Pelco will then issue a reset code that can be used for 24 hours on the DX8100 with the provided MAC address only.
Please fax in all the information (the exact time, the mac address, and so forth) on the “password recovery” screen on your local DX8100 unit on
company letterhead if possible, with the above information.
Fax to 800-289-9707, attention: DX8100 password recovery.
To recover a lost or forgotten Admin password:
1. From the DX8100 menu, choose File > Password Recovery. The Password Recovery dialog box appears.
Figure 174. Password Recovery Dialog Box
2. Fax Pelco Product Support with the following information included in your written request::
a. MAC address as it appears in the Password Recovery dialog box.
b. Current date for your location as it appears in the Password Recovery dialog box.
c. Any additional information requested by Pelco Product Support.
3. Enter the new password you obtained from Pelco Product Support in the field provided.
4. Click OK.
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