Cisco Systems Computer Monitor OL-9351-01 User manual

Type
User manual

This manual is also suitable for

Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
User Guide for Cisco Unified
Service Monitor
Cisco Unified Communications Management Suite
Text Part Number: OL-9351-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL
STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT
SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE
OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public
domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH
ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT
LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF
DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO
OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the
document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
User Guide for Cisco Unified Service Monitor
© 2005-2006 Cisco Systems, Inc. All rights reserved.
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast,
EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream,
Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packe t , PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare,
SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0601R)
iii
User Guide for Cisco Unified Service Monitor
OL-9351-01
CONTENTS
Audience vii
Conventions vii
Product Documentation viii
Related Documentation viii
Obtaining Documentation ix
Cisco.com ix
Product Documentation DVD x
Ordering Documentation x
Documentation Feedback x
Cisco Product Security Overview x
Reporting Security Problems in Cisco Products xi
Obtaining Technical Assistance xi
Cisco Technical Support & Documentation Website xii
Submitting a Service Request xii
Definitions of Service Request Severity xii
Obtaining Additional Publications and Information xiii
CHAPTER
1 Using Cisco Unified Service Monitor 1-1
Getting Started with Service Monitor 1-1
Starting Service Monitor 1-2
Setting Up Service Monitor 1-3
Copying Image and Configuration Files to the TFTP Server 1-4
Managing Cisco 1040s 1-5
Understanding the Cisco 1040 Sensor Details Page 1-6
Viewing Details for a Specific Cisco 1040 1-7
Registering Cisco 1040s to Service Monitors 1-8
Understanding Automatic Registration and Configuration Files 1-8
Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use 1-9
Adding a Cisco 1040 (Manual Registration) 1-9
Editing the Configuration for a Specific Cisco 1040 1-11
Editing the Default Configuration (Automatic Registration) 1-12
Understanding Cisco 1040 Failover to a Secondary or Tertiary Service Monitor 1-13
Resetting a Cisco 1040 1-13
Setting the Time on Cisco 1040s 1-14
Contents
iv
User Guide for Cisco Unified Service Monitor
OL-9351-01
Updating Image Files on Cisco 1040s 1-14
Moving a Cisco 1040 1-15
Deleting a Cisco 1040 1-15
Using the Cisco 1040 Web Interface 1-15
Viewing the Configuration File on the TFTP Server 1-16
Archiving Cisco 1040 Call Metrics 1-16
Generating a Cisco 1040 Unreachable Trap 1-17
CHAPTER
2 Data Management and System Administration 2-1
Managing Service Monitor Data 2-1
Backing Up and Restoring the Service Monitor Database 2-1
Starting a Database Backup 2-2
Restoring the Database 2-2
Changing the Password for the Service Monitor Database 2-3
Managing Log Files 2-3
Understanding Service Monitor Syslog Handling 2-3
Maintaining the History Log File 2-4
Managing Log Files and Enabling and Disabling Debugging 2-4
Configuring Users (ACS and Non-ACS) 2-5
Configuring Users Using Non-ACS Mode (CiscoWorks Local Login Module) 2-5
Configuring Users Using ACS Mode 2-6
Using Service Monitor in ACS Mode 2-6
Modifying Roles and Privileges in Cisco Secure ACS 2-7
Starting and Stopping Service Monitor Processes 2-8
Using SNMP to Monitor Service Monitor 2-8
Configuring Your System for SNMP Queries 2-8
Determining the Status of Windows SNMP Service 2-9
Installing and Uninstalling Windows SNMP Service 2-9
Enabling and Disabling Windows SNMP Service 2-9
Configuring Security for SNMP Queries 2-10
Viewing the System Application MIB Log File 2-10
Changing the Hostname on the Service Monitor Server 2-10
Changing the Hostname, Rebooting the Server, and Regenerating the Certificate 2-10
Reconfiguring Service Monitor after a Hostname Change 2-12
Changing the IP Address on the Service Monitor Server 2-13
Contents
v
User Guide for Cisco Unified Service Monitor
OL-9351-01
APPENDIX
A MIBs Used and SNMP Traps Generated A-1
APPENDIX
B Licensing B-1
Licensing Overview B-1
Verifying Service Monitor License Status B-1
Licensing Scenarios B-2
Licensing Process B-3
Obtaining a PAK B-3
Obtaining a License File B-3
Registering a License File B-3
Licensing Reminders B-4
Evaluation Version: Before Expiry B-4
License Size Exceeded B-4
APPENDIX
C Service Monitor Support for SNMP MIBs C-1
System Application MIB Implementation C-1
System Application Resource MIB Tables C-1
Installed Packages C-2
Installed Elements C-2
Package Status Information C-3
Element Status Information C-4
Status of Packages When They Ran Previously C-5
Status of Elements When They Ran Previously C-5
Scalar Variables C-6
Process Map C-7
Sample MIB Walk for System Application MIB C-8
APPENDIX
D Configuring Service Monitor with Cisco Secure ACS D-1
Before You Begin: Integration Notes D-1
Configuring Service Monitor on Cisco Secure ACS D-3
Verifying the Service Monitor and Cisco Secure ACS Configuration D-3
I
NDEX
Contents
vi
User Guide for Cisco Unified Service Monitor
OL-9351-01
vii
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
This manual describes Cisco Unified Service Monitor (Service Monitor) and provides instructions for
using and administering it.
Audience
The audience for this document includes:
IP communications and IP telephony management personnel.
Administrative personnel monitoring the overall service levels of their organization.
Network engineering personnel who evaluate and design IP network infrastructures.
Conventions
This document uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Item Convention
Commands and keywords boldface font
Variables for which you supply values italic font
Displayed session and system information
screen font
Information you enter
boldface screen font
Variables you enter
italic screen font
Menu items and button names boldface font
Selecting a menu item in paragraphs Option>Network Preferences
Selecting a menu item in tables Option > Network Preferences
viii
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
Product Documentation
Caution Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Product Documentation
Note We sometimes update the printed and electronic documentation after original publication. Therefore,
you should also review the documentation on Cisco.com for any updates.
Table 1 describes the product documentation that is available.
Related Documentation
Note We sometimes update the printed and electronic documentation after original publication. Therefore,
you should also review the documentation on Cisco.com for any updates.
Table 2 describes the additional documentation that is available.
Table 1 Product Documentation
Document Title Available Formats
Release Notes for Cisco Unified
Service Monitor Release 1.1
Printed document that was included with the product.
On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/prod_release_note09186a00806292
67.html
Quick Start Guide for Cisco
Unified Service Monitor 1.1
PDF on the product CD-ROM.
On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/prod_quick_installation_guide0918
6a0080629079.html..
User Guide for Cisco Unified
Service Monitor
PDF on the product CD-ROM.
On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/products_user_guide_book09186a0
080628ace.html
Context-sensitive online help
Click the Help link in the upper-right hand corner of the window or the help button
in any dialog box.
ix
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
Obtaining Documentation
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Table 2 Related Documentation
Document Title Available Formats
Release Notes for Cisco Unified
Operations Manager 1.1
On Cisco.com at the following URL:
http://cisco.com/en/US/products/ps6535/prod_release_note09186a0080627fa0.
html
Quick Start Guide for Cisco
Unified Operations Manager 1.1
On Cisco.com at the following URL:
http://cisco.com/en/US/products/ps6535/products_quick_start09186a0080627fa3.
html
Installation Guide for Cisco
Unified Operations Manager
On Cisco.com at the following URL:
http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html
User Guide for Cisco Unified
Operations Manager
On Cisco.com at the following URL:
http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html
Release Notes for CiscoWorks
Common Services 3.0.3 (Includes
CiscoView 6.1.2) on Windows
On Cisco.com at the following URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps3996/prod_release_note091
86a00805af53a.html
Installation and Setup Guide for
Common Services (Includes
CiscoView) on Windows
On Cisco.com at the following URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_installation_
guide_book09186a00805305cb.html
Printed document available by order (part number DOC-7817184=)
1
1. See “Obtaining Documentation”.
User Guide for CiscoWorks
Common Services
On Cisco.com at the following URL:
http://www.cisco.com/en/US/products/sw/cscowork/ps3996/products_user_guide_
book09186a008053eabf.html
Printed document available by order (part number DOC-7817182=)
1
x
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
Documentation Feedback
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a
portable medium. The DVD enables you to access multiple versions of installation, configuration, and
command guides for Cisco hardware and software products. With the DVD, you have access to the same
HTML documentation that is found on the Cisco website without being connected to the Internet.
Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com
users (Cisco direct customers) can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the
Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m.
(0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by
calling 011 408 519-5055. You can also order documentation by e-mail at
tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada,
or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback
form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the
front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
Report security vulnerabilities in Cisco products.
Obtain assistance with security incidents that involve Cisco products.
Register to receive security information from Cisco.
xi
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
Obtaining Technical Assistance
A current list of security advisories, security notices, and security responses for Cisco products is
available at this URL:
http://www.cisco.com/go/psirt
To see security advisories, security notices, and security responses as they are updated in real time, you
can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS)
feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability
in a Cisco product, contact PSIRT:
For Emergencies only security-ale[email protected]
An emergency is either a condition in which a system is under active attack or a condition for which
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.
For Nonemergencies [email protected]
In an emergency, you can also reach PSIRT by telephone:
1 877 228-7302
1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to
encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been
encrypted with PGP versions 2.x through 9.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page
at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers
before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support resources.
In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC)
engineers provide telephone support. If you do not have a valid Cisco service contract, contact your
reseller.
xii
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and technologies. The website is
available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user
ID and password. If you have a valid service contract but do not have a user ID or password, you can
register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting
a web or phone request for service. You can access the CPI tool from the Cisco Technical Support &
Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose
Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco
Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by
product ID or model name; by tree view; or for certain products, by copying and pasting show command
output. Search results show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the information before placing a
service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
xiii
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
Obtaining Additional Publications and Information
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operations are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief
product overviews, key features, sample part numbers, and abbreviated technical specifications for
many Cisco products that are sold through channel partners. It is updated twice a year and includes
the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference
Guide, go to this URL:
http://www.cisco.com/go/guide
Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo
merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
Cisco Press publishes a wide range of general networking, training and certification titles. Both new
and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:
http://www.ciscopress.com
Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:
http://www.cisco.com/packet
iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies
learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
xiv
User Guide for Cisco Unified Service Monitor
OL-9351-01
Preface
Obtaining Additional Publications and Information
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
Networking products offered by Cisco Systems, as well as customer support services, can be
obtained at this URL:
http://www.cisco.com/en/US/products/index.html
Networking Professionals Connection is an interactive website for networking professionals to share
questions, suggestions, and information about networking products and technologies with Cisco
experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html
CHAPTER
1-1
User Guide for Cisco Unified Service Monitor
OL-9351-01
1
Using Cisco Unified Service Monitor
The following topics are included:
Getting Started with Service Monitor, page 1-1
Managing Cisco 1040s, page 1-5
Archiving Cisco 1040 Call Metrics, page 1-16
Generating a Cisco 1040 Unreachable Trap, page 1-17
Getting Started with Service Monitor
Cisco Unified Service Monitor (Service Monitor), a member of the Cisco Unified Communications
Management Suite, analyzes data that it receives from Cisco 1040 Sensors (Cisco 1040s) installed in
your voice network. Each licensed instance of Service Monitor acts as a primary Service Monitor for
multiple Cisco 1040s. A Service Monitor can also be configured to act as a secondary and tertiary
Service Monitor for Cisco 1040s that are managed by other licensed instances of Service Monitor. When
a Service Monitor becomes unavailable, Cisco 1040s fail over to secondary or tertiary Service Monitors
temporarily until the primary Service Monitor becomes available again.
Service Monitor examines the data it receives from Cisco 1040s, comparing Mean Opinion Scores
(MOS)—computed by Cisco 1040s for each RTP stream—against a user-specified threshold value.
When MOS drops below the threshold, Service Monitor generates SNMP traps and sends them to up to
four trap receivers. Optionally, Service Monitor stores the call metrics it receives from Cisco 1040s to disk
files.
To further analyze, display, and act on Service Monitor data, you can use Cisco Unified Operation
Manager (Operations Manager), by configuring it as a trap receiver for Service Monitor. Operations
Manager can generate events for Service Monitor traps, display the events on the Service Quality Alerts
dashboard, and store event history for up to 31 days. For more information, see User Guide for Cisco
Unified Operations Manager.
Figure 1-1 shows Service Monitor and Cisco 1040s installed with Operations Manager.
1-2
User Guide for Cisco Unified Service Monitor
OL-9351-01
Chapter 1 Using Cisco Unified Service Monitor
Getting Started with Service Monitor
Figure 1-1 Service Monitor Deployment
For more information, see the following topics:
Generating a Cisco 1040 Unreachable Trap, page 1-17
MIBs Used and SNMP Traps Generated, page A-1
Starting Service Monitor
Step 1 Enter http:\\server_name:1741 into your browser, where server_name is the DNS name or the IP address
of the server where Service Monitor is installed. A login page is displayed.
Step 2 Enter admin for the User ID.
Step 3 Enter the password that you entered for the admin user during installation and press Enter. The
CiscoWorks home page appears.
Step 4 From the Cisco Unified Service Monitor pane, select Service Monitor > Service Monitor Operations.
A new window opens, displaying the Service Monitor home page.
1 Cisco 1040 monitors actual voice calls. 3 Operations Manager presents alert
information.
2 Service Monitor evaluates MOS values and
sends SNMP traps when a threshold is
violated. Service Monitor also sends an
SNMP trap when a Cisco 1040 is
unreachable.
141960
Cisco 1040
Cisco Unified
Service Monitor
Cisco Unified
Operations Manager
IP
IP
1
2 3
1-3
User Guide for Cisco Unified Service Monitor
OL-9351-01
Chapter 1 Using Cisco Unified Service Monitor
Getting Started with Service Monitor
Setting Up Service Monitor
Step 1 From the Service Monitor home page, select Setup. The Setup page appears.
Step 2 Update data described in the following table.
GUI Element Description/Action
Auto Registration radio
buttons
Select one of the following:
Enable—As a Cisco 1040 joins the network, it automatically
registers with a Service Monitor using information provided in
the default configuration file. See Understanding Automatic
Registration and Configuration Files, page 1-8 and Editing the
Default Configuration (Automatic Registration), page 1-12.
Disable—As a Cisco 1040 joins the network, it registers with a
Service Monitor only when you have created a configuration file
specifically for that Cisco 1040. See Adding a Cisco 1040
(Manual Registration), page 1-9.
Default value is Disable.
Note If the number of Cisco 1040s registered to Service Monitor
equals the number allowed by the license, Service Monitor
does not allow additional Cisco 1040s to register. See
Licensing Overview, page B-1.
Call Metrics Archiving radio
buttons
Select one of the following:
Enable—After analysis, Service Monitor saves data from
Cisco 1040s to disk files.
Disable—After analysis, Service Monitor discards data.
Default value is Disable.
Note Call metrics are archived to the directory specified when you
installed Service Monitor.
Image File Directory field Directory on the Service Monitor server where binary image files and
configuration files for the Cisco 1040 are stored. Grayed out because
you cannot edit it.
Note This directory was specified during the installation of Service
Monitor.
MOS Threshold field Enter the value below which you want Service Monitor to send an
SNMP trap. Default value is 3.5. Minimum value is 1.0; maximum
value is 5.0.
Starting Cisco 1040 Sensor ID
list and field
Accept the default initial letter in the list and enter a 3-digit number
in the field. A Cisco 1040 Sensor ID consists of a letter and a 3-digit
number, for example: A100.
Service Monitor assigns this ID to the first Cisco 1040 to register with
it and increments from this ID to assign Cisco 1040 Sensor IDs
subsequently.
TFTP Server and Port fields Enter an IP address—or a DNS name—and a port number.
1-4
User Guide for Cisco Unified Service Monitor
OL-9351-01
Chapter 1 Using Cisco Unified Service Monitor
Getting Started with Service Monitor
Step 3 Click OK.
Copying Image and Configuration Files to the TFTP Server
When you install Service Monitor, you supply the name of the image file directory that Service Monitor
uses to store files for Cisco 1040s. Service Monitor installation creates the directory and stores the
binary image and default configuration files for Cisco 1040s in it.
To enable you to enforce security procedures that you might have in place at your site, Service Monitor
does not copy files to your TFTP server. You must manually copy binary image and configuration files
for Cisco 1040s to the TFTP server as follows:
Cisco 1040 binary image file—The filename format is
SvcMon<vendor code><Cisco 1040 type><major version>_<minor version><bugfix version>.img.
For example:
SvcMonAA2_24.img
Cisco 1040 configuration files—Copy configuration files after you update them as shown in the
following table.
Trap Forwarding Parameters
SNMP Community String Enter the SNMP community string for the trap receivers. Default is
public.
Trap Receiver n and Port fields
(where n is a number from
1to4)
Enter up to 4 trap receivers:
Trap Receiver n—Enter the IP address or DNS name of a server.
To use Operations Manager to act on and display data from
Service Monitor—for example to use the Service Quality Alerts
dashboard—specify the system with Operations Manager as a
trap receiver.
Port—Enter the port number on which the receiver listens for
SNMP traps. The default is 162; however, a different port might
be used for this purpose on this server.
Service Monitor generates SNMP traps and forwards them to these
receivers.
GUI Element Description/Action
Copy configuration files after you…
File to copy from the image file directory to
the TFTP server
Edit the default configuration file. (If you enable
automatic registration, you must also edit the default
configuration file.)
QOVDefault.CNF
Add a Cisco 1040 (manual registration). QOVmacaddress.CNF—Configuration
file for the Cisco 1040 with that MAC
address.
Edit the configuration file for a Cisco 1040.
1-5
User Guide for Cisco Unified Service Monitor
OL-9351-01
Chapter 1 Using Cisco Unified Service Monitor
Managing Cisco 1040s
The image file directory path and TFTP server IP address are displayed on the Setup page; see Setting
Up Service Monitor, page 1-3.
Note If you have configured multiple instances of Service Monitor to use the same TFTP server, and
automatic registration is enabled, all Cisco 1040s register to the same primary Service Monitor.
Update the configuration file for each Cisco 1040 that should register to another Service Monitor;
see Editing the Configuration for a Specific Cisco 1040, page 1-11.
If you have configured multiple instances of Service Monitor to use multiple TFTP servers, see
Configuring Service Monitors and Cisco 1040s when Multiple TFTP Servers Are in Use, page 1-9.
Managing Cisco 1040s
Note You must configure DHCP and DNS correctly for Cisco 1040s to work properly. For more information,
see Quick Start Guide for Cisco 1040 Sensor.
The following information is available for managing Cisco 1040s:
Understanding the Cisco 1040 Sensor Details Page, page 1-6
Registering Cisco 1040s to Service Monitors, page 1-8
Resetting a Cisco 1040, page 1-13
Setting the Time on Cisco 1040s, page 1-14
Updating Image Files on Cisco 1040s, page 1-14
Moving a Cisco 1040, page 1-15
Deleting a Cisco 1040, page 1-15
Using the Cisco 1040 Web Interface, page 1-15
1-6
User Guide for Cisco Unified Service Monitor
OL-9351-01
Chapter 1 Using Cisco Unified Service Monitor
Managing Cisco 1040s
Understanding the Cisco 1040 Sensor Details Page
Step 1 From the Service Monitor home page, select Cisco 1040 Sensor Management. The Cisco 1040 Sensor
Details page displays information listed in the following table.
Note The Cisco 1040 Sensor Details page displays only those Cisco 1040s that are registered to the Service
Monitor up to the number specified by the license, with 50 Cisco 1040s as the uppermost limit. For more
information, see Licensing Overview, page B-1.
Exporting Data to a CSV or PDF File
After you click the export icon, a dialog box appears.
GUI Element Description/Action
Exports data from the Cisco 1040 Sensor Details page to a CSV or PDF
file. See Exporting Data to a CSV or PDF File, page 1-6.
Opens a printer-friendly version of the data in another window; for
printing from a browser window.
Check box column Select Cisco 1040s that you want to delete or reset, or on which you
want to set the time.
ID column Click the ID to launch an HTML page on the Cisco 1040. (See Using the
Cisco 1040 Web Interface, page 1-15.)
Status column Displays one of the following:
Not Registered—Not registered to any Service Monitor.
Registered—Registered to the primary Service Monitor.
Failover—Registered to a secondary or tertiary Service Monitor.
Unreachable—Not responding.
Address column Displays MAC and IP addresses for Cisco 1040.
Service Monitor columns Displays both of the following:
Assigned—IP address or hostame of the primary Service Monitor
defined for the Cisco 1040.
Active—IP address or hostame of the Service Monitor to which the
Cisco 1040 is currently sending data. (Different from the assigned
Service Monitor only when the Cisco 1040 has failed over to a
secondary or tertiary Service Monitor.)
Last Reset Time column The last date and time the Cisco 1040 was rebooted.
Edit column Click (Edit) link to edit the Cisco 1040 configuration. See Editing the
Configuration for a Specific Cisco 1040, page 1-11.
View column Click the (View) link to view details of the Cisco 1040 configuration.
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74

Cisco Systems Computer Monitor OL-9351-01 User manual

Type
User manual
This manual is also suitable for

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI