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LenovoS710All-In-One
HardwareMaintenanceManual
MachineTypes:10152/F0AG
LenovoS710All-In-One
HardwareMaintenanceManual
MachineTypes:10152/F0AG
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandChapter2
“Safetyinformation”onpage3andAppendixA“Notices”onpage107.
FirstEdition(August2013)
©CopyrightLenovo2013.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.
Contents
Chapter1.Aboutthismanual......1
ImportantSafetyInformation..........1
Chapter2.Safetyinformation......3
Generalsafety................3
Electricalsafety...............3
Safetyinspectionguide............5
Handlingelectrostaticdischarge-sensitive
devices..................5
Groundingrequirements............6
Safetynotices(multi-lingualtranslations).....6
Chapter3.Generalinformation....29
Specications...............29
LenovoSupportWebsite..........29
Chapter4.GeneralCheckout.....31
Problemdeterminationtips..........31
Chapter5.Troubleshootingand
diagnostics..............33
Basictroubleshooting............33
AccessingControlPanelontheWindows8
operatingsystem..............34
Troubleshootingprocedure..........34
Troubleshooting..............35
Audioproblems............35
CDproblems.............37
DVDproblems.............38
Intermittentproblems..........39
Keyboard,mouse,orpointingdevice
problems...............39
Monitorproblems............41
Networkingproblems..........43
Optionproblems............45
Performanceandlockupproblems.....46
Printerproblems............48
Serialportproblems...........48
Softwareproblems...........49
USBproblems.............50
Chapter6.UsingtheSetupUtility
program................51
StartingtheSetupUtilityprogram.......51
Viewingandchangingsettings........51
Usingpasswords..............51
Passwordconsiderations.........51
Power-OnPassword..........52
AdministratorPassword.........52
Setting,changing,anddeletingapassword.52
Enablingordisablingadevice........52
Selectingastartupdevice..........53
Selectingatemporarystartupdevice....53
Selectingorchangingthestartupdevice
sequence...............53
ChangingtheBIOSsettingsbeforeinstallinganew
operatingsystem..............53
ExitingtheSetupUtilityprogram.......54
Chapter7.Symptom-to-FRUIndex..55
Harddiskdrivebooterror..........55
PowerSupplyProblems...........55
Beepsymptoms..............55
POSTerrorcodes.............56
Miscellaneouserrorconditions........57
Undeterminedproblems...........59
Chapter8.Locations.........61
Locatingconnectors,controls,andindicatorson
thefrontofyourcomputer..........61
Locatingconnectors,controls,andindicatorson
therearofyourcomputer..........62
LocatingmajorFRUsandCRUs........63
LookingupFRUinformation.........65
Locatingpartsonthesystemboard......66
Chapter9.ReplacingFRUs......67
Removingandreinstallingthesystemstandhinge
cover..................67
Removingandreinstallingthesystemstand...68
Removingthecomputercover........71
RemovingandreinstallingtheVESAmount
bracket.................71
Replacingtheharddiskdrive.........72
Replacingtheopticaldrive..........74
Removingandreinstallingthesystemboard
shield..................76
Replacingthemicroprocessorfan.......77
Replacingtheheatsinkassembly.......78
Replacingthemicroprocessor........80
Replacingthebattery............83
Replacingtheinverter............84
Installingorreplacingamemorymodule....85
Replacingtheinternalspeakers........87
Replacingtheintegratedcamera.......88
Replacingthesystemboard.........89
©CopyrightLenovo2013
iii
ReplacingtheLCDpanel...........91
ReplacingtheWi-Ficard...........94
ReplacingtheUSBkeyboardormouse.....96
Completingthepartsreplacement.......96
Chapter10.FRUlists-S710......99
Chapter11.AdditionalService
Information.............103
Securityfeatures..............103
HardwarecontrolledPasswords......103
Operatingsystempassword.......103
BIOSlevels................103
Flashupdateprocedures..........103
Updating(ashing)theBIOSfromadisc...103
Updating(ashing)theBIOSfromyour
operatingsystem............104
RecoveringfromaPOST/BIOSupdate
failure................105
Powermanagement............105
Automaticcongurationandpowerinterface
(ACPI)BIOS..............106
AutomaticPower-onfeatures.......106
AppendixA.Notices.........107
Televisionoutputnotice...........108
EuropeanconformanceCEmark.......108
Trademarks................108
Index.................109
ivLenovoS710All-In-OneHardwareMaintenanceManual
Chapter1.Aboutthismanual
ThismanualprovidesserviceandreferenceinformationforLenovo
®
S710All-In-Onecomputerslistedon
thefrontcover.ThismanualisintendedonlyfortrainedservicepersonnelwhoarefamiliarwithLenovo
®
computerproducts.
BeforeservicingaLenovocomputerproduct,besuretoread“ImportantSafetyInformation”onpage1.
Chapter7“Symptom-to-FRUIndex”onpage55
andChapter11“AdditionalServiceInformation”onpage
103arenotspecictoanymachinetypeandareapplicabletoallLenovoAll-In-Onecomputers.
FormajorFieldReplaceableUnits(FRU)locationsandCustomerReplaceableUnit(CRU)identication,
seeChapter8“Locations”onpage61
.
ForFRUreplacementinstructions,seeChapter9“ReplacingFRUs”onpage67
.
ForFRUpartnumbers,goto:
http:/www.lenovo.com/serviceparts-lookup
ImportantSafetyInformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni
Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo2013
1
2LenovoS710All-In-OneHardwareMaintenanceManual
Chapter2.Safetyinformation
Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.
Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
Electricalsafety
CAUTION:
Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication
systems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwise
intheinstallationandcongurationprocedures.
Observethefollowingruleswhenworkingonelectricalequipment.
©CopyrightLenovo2013
3
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–RemovingorinstallingFieldReplaceableUnits(FRUs)
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)
•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
4LenovoS710All-In-OneHardwareMaintenanceManual
Safetyinspectionguide
Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).
•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Power-offthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.
c.Insulationmustnotbefrayedorworn.
4.Removethecover.
5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.
6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.
7.Checkforworn,frayed,orpinchedcables.
8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingelectrostaticdischarge-sensitivedevices
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeoplewhilehandlingthepart.
Chapter2.Safetyinformation5
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.
•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.
Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor
battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundground-prongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.
Safetynotices(multi-lingualtranslations)
Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•Brazilian/Portuguese
•Chinese(simplied)
•Chinese(traditional)
•French
•German
•Hebrew
•Italian
•Korean
•Spanish
DANGER
Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.
Toavoidashockhazard:
•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration
ofthisproductduringanelectricalstorm.
•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.
6LenovoS710All-In-OneHardwareMaintenanceManual
•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.
•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.
•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.
•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems
beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconguration
procedures.
•Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or
openingcoversonthisproductorattacheddevices.
ToConnectToDisconnect
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndeviceON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:
•Throworimmerseintowater
•Heattomorethan100°C(212°F)
•Repairordisassemble
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:
•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
Chapter2.Safetyinformation7
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CAUTION:
Usesafepracticeswhenlifting.
CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.
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8LenovoS710All-In-OneHardwareMaintenanceManual
Chapter2.Safetyinformation9
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
1
2
PERIGO
Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.
10LenovoS710All-In-OneHardwareMaintenanceManual
Paraevitarriscodechoqueelétrico:
•Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguração
desteprodutoduranteumatempestadecomraios.
•Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.
•Todoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente
instaladas.
•Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.
•Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.
•Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,
redesemodemsconectados,amenosqueespecicadodemaneiradiferentenosprocedimentosde
instalaçãoeconguração.
•Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou
abrirtampasdesteprodutooudedispositivosconectados.
ParaConectar:ParaDesconectar:
1.DESLIGUETudo.
2.Primeiramente,conectetodososcabosaos
dispositivos.
3.Conecteoscabosdesinalaosconectores.
4.Conecteoscabosdealimentaçãoàstomadas.
5.LIGUEosdispositivos.
1.DESLIGUETudo.
2.Primeiramente,removaoscabosdealimentaçãodas
tomadas.
3.Removaoscabosdesinaldosconectores.
4.Removatodososcabosdosdispositivos.
CUIDADO:
Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo
debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade
lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio
epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.
Não:
•Jogueoucoloquenaágua
•Aqueçaamaisde100°C(212°F)
•Consertenemdesmonte
Descarteabateriaconformerequeridopelasleisouregulamentoslocais.
PRECAUCIÓN:
Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdebraótica
outransmissores)estivereminstalados,observeoseguinte:
•Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição
prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.
Chapter2.Safetyinformation11
•Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaqui
poderesultaremexposiçãoprejudicialàradiação.
PERIGO
AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:
Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose
eviteexposiçãodiretaaofeixe.
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CUIDADO:
Utilizeprocedimentosdesegurançaparalevantarequipamentos.
CUIDADO:
Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação
nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo
dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde
alimentaçãoestejamdesconectadosdafontedealimentação.
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12LenovoS710All-In-OneHardwareMaintenanceManual
Chapter2.Safetyinformation13
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