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SED-SEVL-SB301 March 19, 2020

Solution Brief

Technical Support

*Partners should phone support directly and speak with a Customer Care Agent or leverage the leave a message option

presented in the IVR system.

Business hours refers to standard regional business hours and days of the week, excluding weekends and local public holidays. In

Partner Customer Success

Resources

Everything you need to hit the ground running.

Frequently Asked Questions

Escalations

Unhappy about how a case is

handled?

Contact Customer Care on your

local Symantec Support phone

number and request to be put in

contact with a Support Leader.

Educational Services

• Instructor-led Training

• Certification Program

• eLibrary

• Contact Education Services:

– Americas

– EMEA

– APJ

• Broadcom Community

• Newsletters and Webinars:

for SEV 1 issues. Visit Partner FAQ to find out more.

Will there be changes to the SOS Rebate Program?

At this time, the current rebate model will stay in eect. In the near

future, the existing rebate program will be eliminated and replaced

with a 10% up-front discount model. Additional details and a timeline of

changes will be made available as soon as possible.

Where can I find out more information regarding the changes?

Subscribe to this article for more information and updates regarding

Enterprise Technical Support.

TIP: Click the blue links found throughout

SEV 3

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