VELOCITY 400
STATIONARY CYCLE
STATIONARY CYCLE CARE INSTRUCTIONS
AND ASSEMBLY MANUAL
TROJAN
MY SPACE MY TIME
®
#
1
HOME
FITNESS
SOUTH AFRICA’S
SINCE
1981
CAUTION
READ ALL PRECAUTIONS AND
INSTRUCTIONS IN THIS MANUAL
BEFORE USING THIS EQUIPMENT
KEEP THIS MANUAL FOR
FUTURE REFERENCE
1 YEAR
warranty
CALL
0861 876526
0861 TROJAN
1522
INDEX PAGE
1. SAFETY INSTRUCTIONS 3
2. PRE ASSEMBLY CHECK LIST 4
3. HARDWARE LIST 5
4. ASSEMBLY STEPS 6
5. COMPUTER FUNCTIONS 8
6. FITNESS TIPS AND TECHNIQUES 12
7. CONDITIONING GUIDELINES 13
8. WARM -UP AND COOL-DOWN 14
9. FREQUENTLY ASKED QUESTIONS 15
10. PARTS LIST 16
11. EXPLODED DRAWING 17
12. TROJAN 1 YEAR LIMITED WARRANTY 18
13. TROJAN REPAIRS PROCEDURE 20
1522-3
1. SAFETY INSTRUCTIONS
WARNING :
To reduce the risk of serious injury, read the following safety instructions before using the TROJAN VELOCITY 400 BIKE.
1. Use the TROJAN VELOCITY 400 BIKE only on a level surface.
2. Keep children and pets away from this equipment at all times.
3. The TROJAN VELOCITY 400 BIKE should not be used by persons weighing more than 110kgs.
4. The TROJAN VELOCITY 400 BIKE should be used by only one person at a time.
5. Be careful to maintain your balance while using, mounting, dismounting, folding, unfolding or assembling the TROJAN
VELOCITY 400 BIKE, loss of balance may result in a fall and serious bodily injury.
6. Use the TROJAN VELOCITY 400 BIKE only as described in the manual.
7. Do not attempt to adjust the seat position while you are on the TROJAN VELOCITY 400 BIKE.
8. Before using this equipment to exercise, always do stretching exercises to properly warm up.
9. Always make sure all bolts and nuts are tightened prior to each use.
WARNING
Before starting any exercise or conditioning program you should consult with your personal physician to see if you
require a complete physical exam. This is especially important if you are over the age of 35, have never exercised before,
are pregnant, or suffer from any illness.
1522-4
2. PRE ASSEMBLY CHECK LIST
Thank you for choosing the TROJAN VELOCITY 400 BIKE. We take great pride in producing this quality product and
hope it will provide many hours of quality exercise to make you feel better, look better and enjoy life to its fullest.
Yes, it’s a proven fact that a regular exercise program can improve your physical and mental health. Too often, our busy
lifestyles limit our time and opportunity to exercise. TROJAN VELOCITY 400 BIKE provides a convenient and simple
method to begin your assault on getting your body in shape and achieving a healthier lifestyle.
Before reading further, please review the drawing below and familiarize yourself with the parts that are labeled.
s2EADTHISMANUALCAREFULLYBEFOREUSINGTHETROJAN VELOCITY 400 BIKE.
Handlebar
T Shape knob
Saddle
Main Frame
Front Post
Computer
Front Stabilizer
Rear Stabilizer
Pedal R
Quick Release Knob
Saddle Post
1522-5
3. HARDWARE LIST
The described parts are all you need to assemble this machine.
Before starting assembly, please check the hardware packing to make sure they are included.
No. Description Q’ty
I-4
Allen Bolt (M7 x P1.0 x 30mm L)
1pc
I-10
Carriage Bolt (M8 x P1.25 x 75mm L)
2pcs
I-11
Carriage Bolt (M8 x P1.25 x 90mm L)
2pcs
I-9
Acorn Nut (for M8 Bolt)
4pcs
I-3
Bushing (ø7 x ø12 x 25mmL)
1pc
I-5
T-Shape Knob
1pc
No. Description Q’ty
I-1
H Handlebar Clamp
1pc
I-8
Curved Washer (ø8 x ø19 x 2mm T)
4pcs
I-6
Flat Washer (ø7 x 12 x 1mm T)
2pcs
I-7
Spring Washer (ø7 x 2T)
2pcs
Allen Key
1pc
Screwdriver / Wrench
1pc
Wrench
1pc
1522-6
4. ASSEMBLY STEP
STEP 01
• Loosen the pre-assembly Screws on the Front / Rear
Stabilizer. (D&G)
• Fasten Front and Rear Stabilizers, each with 4 Carriage
Bolts(I -11& I -10), 4 curved Washers (I - 8), and 4 Nuts
(I - 9) to the base construction.
• After assembly the bike can be adjusted to slightly
uneven ground by adjusting the height of the Foot Caps
on the back.
• The pre-assembled transportation wheels (D-1) in the
front allow easy maneuvering of the bike.
STEP 02
• Screw the Pedals (F-R&L) onto the crank. The Pedals are
marked with R and L at the Screw.
• Tighten the left Pedal (F-L) anti-clockwise, the right Pedal
(F-R) clockwise.
STEP 03
• Assemble the Seat (H-1) to the Seat Post (H) with 3
Washers and Nuts (H-2 & H-3).
• Insert the Seat Post (H) to the Main Frame (E) Select
the ideal hole position on the Seat Post (H). Insert the
Knob (E-5) into the hole. Tighten the Knob fully.
D
D-1
I-10
I-9
I-8
G
I-11
F-R
F-L
H-1
H-2
H-3
H
E-5
E
STEP 05
• Put the Handlebar Clamp (I-1) onto the Handlebar (B). Assemble
it with 2 Spring Washers (I-7) and 2 Flat Washers (I-6).
• Put the cover of Handlebar (I-2) onto the Handlebar (B) and
tighten it with Allen Bolt (I-4) and T-Knob (I-5) with Bushing (I-3)
to the Handlebar.
• Make sure the Handlebar is located in the right position by
adjusting both upper and lower Screws together.
STEP 06
• Connect the top of Upper Computer Cable (C-4) into the back of
the Computer.
Screws (A-1).
• Plug the Pulse Wire (B-1) in the socket at the back of Computer.
• Connect Adaptor (M) for supplying power.
CAUTION:
Ensure that cables are not damaged
during assembly or when tightening screws.
Recheck
all bolts and nuts are
tightened securely
before using the machine
1522-7
ASSEMBLY STEP
STEP 04
• Put the Handlebar Post (C) through the Cover of Handlebar
Post (C-1).
• Connect the upper Computer Cable (C-4) with lower
Computer Cable (E-1)
• Attach Handlebar Post (C) to Main Frame (E) with 4 hexagon
Screws and Washers. (I-8, C-3)
CAUTION:
Ensure that cables are not damaged
during assembly or when tightening screws.
C-10
C
C-2
C-3
B-1
B
I-1
I-2
I-7
I-3
I-4
I-5
A
C-4
M
B-1
A-1
I-6
C-4
C-1
E-1
1522-8
5. COMPUTER FUNCTIONS
1. Power on, LCD will display "segment" for 2 seconds with long beeping sound, (drawing 1), and will display wheel diameter
(drawing2) then you can enter calendar setting mode.
drawing 1 drawing 2
2. Press ENTER, UP, DOWN buttons to set year / month / day / clock (drawing3) ; screen will enter standby mode.
(drawing4)
drawing 3 drawing 4
3. When manual fl ashes in sleep mode, (drawing 4), you may press UP and DOWN to select training mode MANUAL /
will enter MANUAL mode for training without selection.
drawing 5 drawing 6
1522-9
drawing 7 drawing 8
4. Training in PROGRAM mode :
4-1 In the PROGRAM mode, you may turn the UP/DOWN button to select program P01,P02,P03..~P12, the selected
PROGRAMWILLSHOWONSCREENFORSECONDSTHENDISPLAYPROGRAMPROlLEACCORDINGLYDRAWING
drawing 9
4-2 LOAD 1 (preset value) is flashing after training program is selected, you may turn the UP/DOWN button to
SELECTLEVELFROMTOANDPRESSING%.4%2-/$%BUTTONFORCONlRMATIONDRAWING,OADLEVELCANBE
adjusted during training.
drawing 10 drawing 11
COMPUTER FUNCTIONS
1522-10
5. Training in MANUAL mode
5-1 In the MANUAL mode, you may turn the UP/DOWN button to select load level from 1 to 16, the preset level is
1. (drawing 11)
5-2 After load level is selected, you may preset function values for TIME, DISTANCE, CALORIES, and PULSE by turning
5-3 Press the START button to start training.
drawing 12 drawing 13
drawing 14 drawing 15
6. Training in USER PROGRAM
button for each flashing column. There are 20 segments for setting, if you want to quit during setting, you may hold the
7. Training in H.R.C. mode
AGE 25 is flashing after selecting H.R.C. mode. You may set your age by turning the UP/DOWN/ENTER button. The
monitor will calculate preset heart rate value automatically according to your age setting. Screen will show heart rate
percentage 55%, 75%, 90% and TARGET. You may select heart rate percentage with the UP/DOWN/ENTER button
for training. (drawing 17)
drawing 16 drawing 17
COMPUTER FUNCTIONS
1522-11
Note :
1. The screen will switch off and display room temperature, clock & calendar when you stop training or there is no signal for 4
minutes.
2. If the computer displays incorrect data, please unplug the adapter and plug-in again.
BUTTON FUNCTIONS
ENTER To set function value for TIME, DIST, CAL, PULSE in sleep mode.
RESET
Return to main function mode in STOP mode and clear all preset function values to zero.
START/STOP To start or stop training
RECOVERY
To t est heart rate recovery status.
DIAL UP
To s elect training mode and adjust function value up.
DIAL DOWN
To s elect training mode and adjust function value down.
FUNCTIONS
TIME
Count up
No preset target, Time will count up from 00:00 to maximum 99:59 with each
increment is 1 second.
Count down
If training with preset Time, Time will count down from preset to 00:00.
Each preset Increment or decrement is 1 minute between 1:00 to 99:00.
SPEED Display current training speed from 0.0 to maximum 99.9 km or ml.
RPM Display current training rotation per minute.
DISTANCE
Count up
No preset target, Distance will count up from 0.00 to maximum 99.90 with each
Increment 0.1 KM
Count down
If training with preset target, Distance will count down from preset to 0.00.
Each preset increment or decrement is 0.1 KM between 0.00 to 99.90.
CALORIES
Count up
No preset target, Calories will count up from 0 to maximum 990 with each 1 cal
increment.
Count down
If training with preset target, Calories will count down from preset time to 0.
Each preset increment or decrement is 10 cal from 0 to 990 cal.
PULSE
To display your current heart rate figures as soon as the pulse sensor has been touched. The
monitor will detect your heart best through handgrip sensors once you hold on with both hands.
WATT Display current training watt figures.
RECOVERY
After exercising for a period of time, keep holding on handgrips and press “RECOVERY”
button. All function display will stop except “TIME” starts counting down from 00:60 to 00:00.
Screen will display your heart rate recovery status with the F1,F2….to F6. F1 is the best, F6
is the worst. User may keep exercising to improve the heart rate recovery status. (Press the
RECOVERY button again to return the main display.)
TEMPERATURE Screen will display room temperature in sleep mode.
CALENDAR Screen will display year/month/day in sleep mode.
CLOCK Screen will display time in sleep mode.
COMPUTER FUNCTIONS
9. When Ui is flashing , you may turn dial UP/DOWN to select between user 1-9. Enter personal date (age, weight,
heig ht, gender) and press ENTER to confirm.
10. Training in B ODY FAT MODE: In STOP mode, press BODY FAT button to start BODY FAT measurement..
Se lected user will flash for 2 seconds and then start measuring. During measuring, you must wear a chest belt or
have both hands firmly place d on hand grips. LCD will display "----" for 8 seconds until measurement has com-
plete d.. LCD will dispay BODY FAT %,BMR, BMI for 30 seconds.
1522-12
AEROBIC EXERCISE
Aerobic exercise is any sustained activity that sends oxygen to your muscles via your heart and lungs.
!EROBICEXERCISEIMPROVESTHElTNESSOFYOURLUNGSANDHEARTYOURBODYSMOSTIMPORTANTMUSCLE
!EROBICEXERCISElTNESSISPROMOTEDBYANYACTIVITYTHATUSESYOURLARGEMUSCLEARMSLEGSORBUTTOCKFOREXAMPLE
Your heart beats quickly and you breathe deeply. An aerobic exercise should be part of your entire exercise routine.
WEIGHT TRAINING
Along with aerobic exercising which helps get rid of and keep off the excess fat that our bodies can store,
weight training is an essential part of the exercise routine process. Weight training helps tone, build and strengthen
muscle. If you are working above your target zone, you may want to do a less amount of reps.
And as always consult your physician before beginning any exercise program.
MUSCLE CHART
CYCLE
The exercise routine that is performed on the cycle will develop the lower body muscle group as well as condition the
circulatory system and provide a good aerobic workout . These muscle groups are highlighted on the muscle chart below.
6. FITNESS TIPS AND TECHNIQUES
EXERCISE INTENSITY
4OMAXIMIZETHEBENElTSOFEXERCISINGITISIMPORTANTTOEXERCISEWITHTHE
proper intensity. The proper intensity level can be found by using your heart
rate as a guide. For effective aerobic exercise, your heart rate should be
maintained at a level between 65% and 85% of your maximum heart rate
ASYOUEXERCISE4HISISKNOWNASYOURTARGETZONE9OUCANlNDYOURTARGET
zone in the table below.
$URINGTHElRSTFEWMONTHSOFYOUREXERCISEPROGRAMKEEPYOURHEARTRATENEARTHELOWENDOFYOURTARGETZONEASYOU
exercise. After a few months, your heart rate can be increased gradually until it is near the middle of your target zone as
you exercise.
4OMEASUREYOURHEARTRATESTOPEXERCISINGBUTCONTINUEMOVINGYOURLEGSORWALKINGAROUNDANDPLACETWOlNGERSON
YOURWRIST4AKEASIXSECONDHEARTBEATCOUNTANDMULTIPLYTHERESULTSBYTOlNDYOURHEARTRATE&OREXAMPLEIFYOUR
six-second heartbeat count is 14, your heart rate is 140 beats per minute. (A six-seconds count is used because your
heart rate will drop rapidly when you stop exercising.)
Adjust the intensity of your exercise until your
heart rate is at the proper level.
For more information on dieting and
training visit www.trojanhealth.co.za
1522-13
7. CONDITIONING GUIDELINES
How you begin your exercise program depends on your physical condition. If you have been inactive for several years, or
are severely overweight, you must start slowly and increase your time on the equipment; a few minutes per workout.
)NITIALLYYOUMAYBEABLETOEXERCISEONLYFORAFEWMINUTESINYOURTARGETZONEHOWEVERYOURAEROBIClTNESSWILLIMPROVE
over the next six to eight weeks. Don’t be discouraged if it takes longer. It’s important to work at your own pace. Ulti-
MATELYYOULLBEABLETOEXERCISECONTINUOUSLYFORMINUTES4HEBETTERYOURAEROBIClTNESSTHEHARDERYOUWILLHAVETO
work to stay in your target zone. Please remember these essentials :
s(AVEYOURDOCTORREVIEWYOURTRAININGANDDIETPROGRAMSTOADVISEYOUOFAWORKOUTROUTINEYOUSHOULDADOPT
s"EGINYOURTRAININGPROGRAMSLOWLYWITHREALISTICGOALSTHATHAVEBEENSETBYYOUANDYOURDOCTOR
s-ONITORYOURPULSEFREQUENTLY%STABLISHYOURTARGETHEARTRATEBASEDONYOURAGEANDCONDITION
s3ETUPYOUREQUIPMENTONAmATEVENSURFACEATLEASTFEETFROMWALLSANDFURNITURE
5
4
1
2
3
1522-14
8. WARM-UP AND COOL-DOWN
WORKOUT GUIDELINES
Each workout should include the following three parts:
A warm-up, consisting of 5 to 10 minutes of stretching and light exercise. A proper warm-up increases your body tem-
perature, heart rate, and circulation in preparation for exercise.
Training zone exercise, consisting of 20 to 30 minutes of exercising with your heart rate in your training zone. (Note:
$URINGTHElRSTFEWWEEKSOFYOUREXERCISEPROGRAMDONOTKEEPYOURHEARTRATEINYOURTRAININGZONEFORLONGERTHAN
20 minutes.)
A cool-down, with 5 to 10 minutes of stretching. This will increase the flexibility of your muscles and will help to prevent
post-exercise problems.
EXERCISE FREQUENCY
To maintain or improve your condition, plan three workouts each week, with at least one day of rest between workouts.
!FTERAFEWMONTHSOFREGULAREXERCISEYOUMAYCOMPLETEUPTOlVEWORKOUTSEACH
week, if desired. Remember, the key to success is make exercise a regular and enjoy-
able part of your everyday life.
SUGGESTED STRETCHES
The correct form for several basic stretches is shown at the right. Move slowly as you
stretch-never bounce.
1. Toe Touch Stretch
Stand with your knees bent slightly and slowly bend forward from your hips. Allow
your back and shoulders to relax as you reach down toward your toes as far as pos-
sible. Hold for 15 counts, then relax. Repeat 3 times. Stretches: Hamstrings, back of
knees and back.
2. Hamstring Stretch
Sit with one leg extended. Bring the sole of the opposite foot toward you and rest it
against the inner thigh of your extended leg. Reach toward your toes as far as pos-
sible. Hold for 15 counts, then relax. Repeat 3 times for each leg. Stretches: Ham-
strings, lower back and groin.
3. Calf/Achilles Stretch
With one leg in front of the other, reach forward and place your hands against a
wall. Keep your back leg straight and your back foot flat on the floor. Bend your
front leg, lean forward and move your hips toward the wall. Hold for 15 counts, then
relax. Repeat 3 times for each leg. To cause further stretching of the achilles tendons,
bend your back leg as well. Stretches: Calves, achilles tendons and ankles.
4. Quadriceps Stretch
With one hand against a wall for balance, reach back and grasp one foot with your
other hand. Bring your heel as close to your buttocks as possible. Hold for 15 counts,
then relax. Repeat 3 times for each leg. Stretches: Quadriceps and hip muscles.
5. Inner Thigh Stretch
Sit with the soles of your feet together and your knees outward. Pull your feet
toward your groin area as far as possible. Hold for 15 counts, then relax. Repeat 3
times. Stretches: Quadriceps and hip muscles.
For more information on dieting and training visit www.trojanhealth.co.za
1522-15
9. FREQUENTLY ASKED QUESTIONS
Q1. My computer consol is not working
1. Check your batteries are still in working condition (Manual & Electronic bicycles)
2. Check that your power cord is in your power outlet and is on.
3. Check that you have a power supply to your home.
4. Ensure that the consol computer cables have been connected properly in the neckpiece when assembling the unit.
Q2. My consol is showing an ‘E2’ error
1. The computer cable cannot be detected, please check if the cable has been connected properly
Q3. My consol is showing an ‘E4’ error
1. Body fat reading has exceeded the pre-programmed limit ( upper limit 50%; lower limit 5%)
Please re-enter your age, weight and height on the computer and resume training.
If this does not solve the problem please contact 0861 876 526.
Q4. What does BMI stand for
1. Body Mass Index
Q5. My consol is showing an ‘E1’ error message
1. Make sure you are holding the pulse pads correctly during use.
Q6. My LCD is dim
1. Check if unit is in direct sunlight, move if neccessary.
If display does not improve, please contact 0861 876 526
10. PART LIST
.O $ESCRIPTION 1TY
!
!
#OMPUTER7ITH#OMPUTER
SCREW
SET
" (ANDLEBAR PC
" (ANDPULSEWIRE PC
"
&OAMGRIP PCS
" (ANDPULSESET
" %NDCAP PCS
#
(ANDLEBARPOST PC
# #O
VERFORHANDLEBAR PC
#
#URVEWASHER PCS
# #ONE(EX
3CREW PCS
# #ABLEUPPER PC
#^
#
#OMPUTER"RACKETSETSET
$
&RONTSTABILIZ
ER PC
$ 4RANSPORTATIONWHEEL PCS
$ #ONECROSSSCREW PCS
% -AINFRAME S
ET
% #ABLELOWER PC
%
3LEEVE PC
% $RIVINGBELT PC
% #HAINCOVERSET
% +NOBF
ORSEATPOST PC
% #ONECROSSSCREW PCS
%
""
SETSET
% #ONECROSSSCREW PCS
% 0ULLEYSETSET
% #R
ANK SET
% 3ENSOR"OX PC
% 3CREW PCS
& 0
EDAL SET
' 2EAR3TABILIZER PC
' !DJUSTABLEENDCAP PCS
' #ROSSSCREW PCS
.O $ESCRIPTION 1TY
( 3EATPOST PC
( 3EAT PC
( &LATWASHER PCS
( .UT PCS
) -ETALCO
VER PC
) #O
VERFORHANDLEBAR PC
)
"USHING PC
) 2OUND(EX3CREW PC
) 4KNOB PC
) &LATWASHER PCS
)
3PRINGWASHER PCS
) 3EMICIRCULARWASHER PCS
) 3CREW PCS
)
#ARRIAGEBOLT PCS
) #AR
RIAGEBOLT PCS
* )DLERCLAMPING PC
* )DLERSPRING PC
* &LATWASHER PC
* (EX
3CREW PC
* "EARING PCS
* .YLONNUT PCS
* "USHING PC
+
-AGNETICADJUSTMENT SET
+
"USHIN
G PC
+ "OLT PC
+ 3CREW PC
+ &LATWASHER PC
+ (EX
3CREW PCS
+ &LATWASHER PCS
+ 3PRINGWASHER PCS
+ .UT PCS
, &L
YWHEELSETSET
, 0ATTERNN
UT PCS
- !DAPTER PC
+
+
+
+
+
)
1522-17
11. EXPLODED DRAWING
1522-18
12. TROJAN 1 YEAR LIMITED WARRANTY
Masstores (Pty)Ltd (“the Supplier”) hereby provides a limited warranty to the original purchaser of this product (“the
Consumer”) that this product will be free of manufacturing defects in materials and workmanship which under normal,
personal, family or household use (commercial use expressly excluded) manifest themselves within the following stipu-
lated periods from the date of purchase:
Exclusions
The warranty does not include and will not be construed to cover products damaged as a result of disaster; misuse;
commercial use; use not in accordance with the written instructions included with the product; abuse; and/or any
non-authorized modication of the product. It also does not cover replacement of the light bulbs and other expendables.
All demo models carry a 3 month warranty.
Waiver
The warranty provided herein and the obligations of the Supplier are in lieu of, and the Customer waives, all other war-
ranties, guarantees, conditions or liabilities, express or implied, arising by law or otherwise, including without limitation, any
obligation of the Supplier in respect of any injury , loss or damage (direct, indirect or consequential) arising out of the
use of, or inability to use, this product and whether or not occasioned by the Supplier’s negligence or any act or omission
on its part.
Claims under 1 Year Limited Warranty
Within 7 days of purchase:
The faulty product will be exchanged (provided that the product is in its original packaging with all accessories).
After 7 days but within 3 months of purchase:
The Supplier may in its sole discretion either replace or repair the product.
After 3 months but within 1 year of purchase:
The Supplier may in its sole discretion either replace or repair the product. The following shall not be covered:
r Treadmills: Running Decks, Running Belts, and Rubber Arm covers
r Exercise Bikes/Spinners: Pedals, Cranks, and Rubber Arm covers
r Cross Trainers/ Ellipticals/ Steppers: Foot Rests, Cranks, Shocks, and Rubber/Foam Arm covers
r Home Gyms / Benches: Pulleys, Cables, Seats and Padding
r Trampolines: Springs, Mats, and Covers
r Rowers: Rowing Strap / Rope / Arms, Pulling Handle, Grip, Moveable Seat
Parts not mentioned in the above, are covered under warranty within the 1st year of purchase
1522-19
Masstores (Pty) Ltd
16 Peltier Drive, Sunninghill
Sandton, Johannesburg, South Africa
Proof of Purchase
Any claim in terms of the warranty must be supported by a proof of purchase or a warranty number.
Warranty numbers can be issued through contacting our call centre on 0861 Trojan (0861 876 526),
or online at www.trojanhealth.co.za. If such proof is not available, then notwithstanding anything to the
contrary herein, the service agent’s prevailing charges for services/repairs including call-out and/or spares will
be payable by the Consumer upon collection or delivery of the repaired product.
The Consumer does not need to return the product to the store.
The Consumer shall phone the Trojan hotline on 0861 Trojan (0861 876 526) and the Supplier’s authorized agent will
at its discretion either repair the item at the Consumer’s residence or collect and repair the item at their premises.
During the warranty period the product may only be serviced and/or repaired by the Supplier’s duly
authorized agent(s).
1522-20
13. TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
Should you experience any faults or breakdowns on your Trojan equipment, please adhere to the following procedure
TOHAVETHEFAULTRECTIlEDSPEEDILYANDPROFESSIONALLY
s $ONOTRETURNTHEPRODUCTTOTHESTORE
s #ALL0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
s 4HEOPERATORORTECHNICALADVISORWILLTRYIDENTIFYTHEFAULTANDWILLBOOKASERVICETEAMCALLOUT
s 4HESERVICETEAMWILLENDEVOURTOlXTHEPROBLEMINYOURHOMEONANAGREEDDATEANDTIME
s /NLYIFTHEFAULTCANNOTBEREPAIREDINTHECONVENIENCEOFYOURHOMEWILLTHESERVICETEAMTAKETHE
faulty product back to the service centre.
s )TEMSREPAIREDINOURSERVICECENTREWILLBERETURNEDTOYOURHOMEONANAGREEDDATEANDTIME
* Note:
Should you live in an outlying area, it may be neccessary to return the product to the store nearest to you.Our service
operator will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
s !NYITEMSSTILLUNDERWARRANTYWILLBEREPAIREDFREEOFCHARGEASLONGASITCOMPLIESWITHTHETERMSAND
conditions of the warranty. (refer to “warranties” section in this manual)
s !NYITEMSTHATNEEDTOBEREPAIREDTHATARE./4COVEREDINTHEWARRANTYWILLBEFORTHECONSUMERS
expense. A quote for the repair/replacement of these items will be provided to the consumer for ap
proval prior to repairs being conducted.
2.2 Out of Warranty
s !NYITEMSTHATNEEDTOBEREPAIREDONCETHEWARRANTYHASEXPIREDWILLBEFORTHECONSUMERSEXPENSE
including call out fees. A quote for the repair/replacement of these items will be provided to the
consumer for approval prior to repairs being conducted.
/
