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Pocket Printer A6 User’s Guide
SiPix Technical Support http://www.sipixdigital.com/support/
17
Serial Port Communications: troubleshooting
HotSync Manager: allows the system to synchronize with PDA devices. Users are
able to turn off the HotSync Manager, which generally runs in the background. For
additional information please see: Disabling the HotSync Manager on a PC.
Writing / Graphics Tablets: older tablets use serial ports in order to communicate.
They can occasionally interfere with the communication of other serial devices (such
as digital cameras or printers) because they “poll” the computer’s serial ports.
Disabling such devices is not always as simple as detaching the hardware (tablet.) In
cases, for example, the device’s driver must be uninstalled, as well. Please contact
the vendor for additional information on uninstalling or disabling Serial Port Graphics
Tablets.
UPS Devices: uninterruptible power supplies are generally connected to the Serial
Port of a PC in order to allow the computer to properly shut down in the event of a
power outage. Removing the UPS may not be a good solution, as related software
drivers and utilities would continue to interfere with the operation of digital cameras
and printers, even after the UPS hardware has been removed. Please contact the
vendor for additional information.
Serial Mouse: computers with a single Serial Port don’t allow multiple Serial devices
to be attached. A serial mouse, for example, would prevent the user from connecting
other Serial devices. Generally, users should consider switching to a
PS2 or USB mouse in resolving the matter. Please contact the vendor for additional
information.
External Modem: modems that use external Serial ports prevent other Serial
devices from being attached (if the computer has only one Serial Port.) Users should
generally consider using a USB or an Internal modem in resolving the matter. Please
contact the vendor of the computer for additional connectivity information or options.
Disabling HotSync Manager for PC: Palm or Handspring Visor PDA devices use the
Palm Desktop and HotSync Manager software in synchronizing data between the PDA
and the computer. When the HotSync Manager software is running, it will prevent
other software from accessing or utilizing the Serial Port. When the Pocket Printer A6
attempts to print, the HotSync Manager software will effectively block any
communication.
In order to resolve this, you should temporarily close the HotSync Manager software.
When you would like to sync the PDA, you can easily restart the HotSync Manager
software. To close the HotSync Manager, please RIGHT CLICK the HotSync Manager
ICON—it’s a red and blue circle—in your System Tray, located next to the Clock.
Select EXIT.