Polycom A User manual

Software Version 3.0.3 | October 2011 | 3725-63211-002/A

Polycom

®

Immersive

Telepresence (ITP) User’s Guide

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing

includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the

software contained within its products. The software is protected by United States copyright laws and international

treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound

recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

ii

Trademark Information

POLYCOM®, the Polycom "Triangles" logo and the names and marks associated with Polycom's products are

trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United

States and various other countries.

All other trademarks are property of their respective owners.

Patent Information

The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent

applications held by Polycom, Inc.

iii

About this Guide

The Polycom Immersive Telepresence (ITP) User’s Guide introduces you to the

Polycom Immersive Telepresence (ITP) systems, including the Polycom

RealPresence™ Experience (RPX™) Series, Polycom Open Telepresence

Experience™ (OTX™) solutions, and Polycom Telepresence Experience®

(TPX®) solutions. This guide explains how to use the Polycom Touch Control,

describes what you can expect to see on the displays during meetings in the

ITP room, and provides general guidelines for conducting successful

meetings.

This guide is intended for all users of the Polycom RPX 400 Series, RPX 200

Series, OTX 300 system, OTX 100 system, and TPX 306 system, version 3.0.3. If

you have a Polycom Architected Telepresence™ (ATX™) system with a

Polycom Touch Control, most of the information in this guide pertains to you

as well.

For quick reference information about ITP systems, refer to the Polycom

Immersive Telepresence (ITP) and the Polycom Touch Control Quick Tips document.

This document describes how to use the Polycom Touch Control to perform

common user tasks, such as making and ending calls, controlling audio, and

sharing content.

Additional Polycom documentation is available at the Polycom web site,

http://www.polycom.com/support/video/index.html.

For support or service, please contact your Polycom distributor or go to

Polycom Support at http://support.polycom.com.

Polycom Immersive Telepresence (ITP) User’s Guide

iv

Contents

Polycom, Inc. v

Contents

1 Introducing the Polycom ITP Systems . . . . . . . . . . . . . . . . . 1-1

Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Key Features and Benefits of the Polycom RPX Solutions . . . . . . . . . 1–3

Key Features and Benefits of the Polycom OTX Systems . . . . . . . . . . 1–5

Key Features and Benefits of the Polycom TPX HD System . . . . . . . 1–7

2 Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . 2-1

Powering the Polycom Touch Control On and Off . . . . . . . . . . . . . . . . . . 2–2

Accessing the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Understanding the Polycom Touch Control Indicators . . . . . . . . . . . . . . . 2–5

Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Calling by Entering a Name or Number . . . . . . . . . . . . . . . . . . . . 2–9

Calling by Entering a SIP Address . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Calling from the Favorites Screen . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Calling from the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Making Calls Using Meeting Composer . . . . . . . . . . . . . . . . . . . . . . . 2–13

Selecting Sites Using Meeting Composer . . . . . . . . . . . . . . . . . . 2–13

Selecting a Site Using Manual Dial. . . . . . . . . . . . . . . . . . . . . 2–14

Selecting a Site Using Favorites . . . . . . . . . . . . . . . . . . . . . . . 2–16

Selecting a Site Using the Directory . . . . . . . . . . . . . . . . . . . 2–17

Placing a Call Using Meeting Composer . . . . . . . . . . . . . . . . . . . 2–20

Ending a Call Using Meeting Composer . . . . . . . . . . . . . . . . . . . 2–21

Using the Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Adjusting the Volume at Your Site . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Adjusting the Polycom Touch Control Volume . . . . . . . . . . . . . . . . . 2–24

Muting the Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

Understanding Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

Calling the Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

Polycom Immersive Telepresence (ITP) User’s Guide

vi Polycom, Inc.

3 Viewing People and Content . . . . . . . . . . . . . . . . . . . . . . . 3-1

Viewing People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Viewing People in an RPX Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Viewing People in an OTX or TPX Room . . . . . . . . . . . . . . . . . . . . . . . 3–6

Viewing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Accessing the Content Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Accessing the Content Monitors in RPX Suites . . . . . . . . . . . . . 3–10

Accessing the Content Monitors in OTX Rooms . . . . . . . . . . . . 3–10

Accessing the Content Monitors in OTX 300 Rooms . . . . . 3–10

Accessing the Content Monitors in Standard OTX 100

Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Accessing the Content Monitor in OTX 100 Compact

Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Using a Laptop in the Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Using a Laptop with People+Content IP . . . . . . . . . . . . . . . . . . . . . . 3–13

Using a Document Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

Using an Integrated PC (RPX Suites Only) . . . . . . . . . . . . . . . . . . . . . 3–18

Using a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

4 Conducting Successful Meetings . . . . . . . . . . . . . . . . . . . . . 4-1

Meeting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Video Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

RPX Suites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

OTX Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

TPX Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Audio Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Document Camera Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Meeting Coordinator Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Reserving a Polycom ITP Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

List of Figures

Polycom, Inc. vii

List of Figures

Figure 1-1 Polycom RPX 418M Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Figure 1-2 Polycom OTX 300 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Figure 1-3 Polycom TPX 306M Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Figure 2-1 Home Screen Page One (Without Directory Server Registration) . . 2-3

Figure 2-2 Home Screen Page One (With Directory Server Registration) . . . . . 2-3

Figure 2-3 Home Screen Page Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Figure 2-4 Home Screen Page Three . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Figure 2-5 Call Screen (In a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

Figure 2-6 Call Participants Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Figure 2-7 Call Screen (In an OTX 300 Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Figure 2-8 OTX 300 Close Up View and Wide Shot View Screen . . . . . . . . . . . . 2-7

Figure 2-9 Keypad Screen (In a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Figure 2-10 Keypad Screen (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Figure 2-11 Keypad Screen (Not in a Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

Figure 2-12 Alphanumeric Keyboard Screen (Not in a Call) . . . . . . . . . . . . . . . . 2-10

Figure 2-13 Favorites Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Figure 2-14 Directory Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

Figure 2-15 Keypad Screen Using Meeting Composer (With No Participants) . 2-14

Figure 2-16 Alphanumeric Keyboard Screen Using Meeting Composer

(With No Participants) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15

Figure 2-17 Keypad Screen Using Meeting Composer (With Participants) . . . . 2-15

Figure 2-18 Favorites Screen Using Meeting Composer (With No Participants) 2-16

Figure 2-19 Favorites Screen Using Meeting Composer (With Participants) . . . 2-17

Figure 2-20 Directory Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18

Figure 2-21 Directory Screen Using Meeting Composer . . . . . . . . . . . . . . . . . . . . 2-18

Figure 2-22 Search Field on the Directory Screen Using Meeting Composer . . 2-19

Figure 2-23 Call Screen (In an OTX 300 Call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

Figure 2-24 Meeting Composer Hang Up Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21

Figure 2-25 Calendar Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Figure 2-26 Join Button on the Calendar Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22

Figure 2-27 Calendar Details Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

Figure 2-28 Help Desk Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26

Figure 3-1 Example of an Adjusted Display in an RPX Suite . . . . . . . . . . . . . . . . 3-8

Figure 3-2 Example of an Adjusted Display in an OTX Room . . . . . . . . . . . . . . . 3-8

Figure 3-3 Content on Three Displays in an OTX 300 Room . . . . . . . . . . . . . . . . 3-9

Polycom Immersive Telepresence (ITP) User’s Guide

viii Polycom, Inc.

Figure 3-4 Laptop Button on the Show Content Screen in an RPX Suite . . . . . 3-12

Figure 3-5 Laptop Stop Button on the Show Content Screen in an RPX Suite . 3-13

Figure 3-6 People+Content IP Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Figure 3-7 Start Button on the People+Content IP Toolbar . . . . . . . . . . . . . . . . . 3-14

Figure 3-8 Stop Button on the People+Content IP Toolbar . . . . . . . . . . . . . . . . . 3-14

Figure 3-9 People+Content IP Button on the Show Content Screen . . . . . . . . . 3-15

Figure 3-10 People+Content IP Stop Button on the Show Content Screen . . . . . 3-15

Figure 3-11 Doc Cam Button on the Show Content Screen . . . . . . . . . . . . . . . . . . 3-16

Figure 3-12 Document Camera Controls on the Show Content Screen . . . . . . . . 3-16

Figure 3-13 Document Camera Spotlight Location on the RPX 400 Main Table 3-17

Figure 3-14 Connecting the USB Drive to the Polycom Touch Control . . . . . . . 3-19

Figure 3-15 Viewing a File on the Polycom Touch Control . . . . . . . . . . . . . . . . . 3-20

1–1

1

Introducing the Polycom ITP Systems

Imagine walking into a comfortable professional meeting environment, taking

a seat, and starting a conversation with your counterparts located across the

world. Without technology in the way, you can focus on the business at hand.

Welcome to immersive telepresence with the Polycom RealPresence

Experience (RPX), Polycom Open Telepresence Experience (OTX) solutions,

and Polycom Telepresence Experience (TPX) solutions.

The Polycom RPX solutions offer unprecedented video in a cinematic view,

extraordinary StereoSurround™ audio, and high resolution content in a truly

immersive meeting environment. The Polycom RPX solutions provide the

ultimate meeting experience for executives in any organization, linking sites

around the globe.

Figure 1-1 Polycom RPX 418M Suite

Polycom Immersive Telepresence (ITP) User’s Guide

1–2

The Polycom OTX system offers Polycom’s Ultimate High Definition video

with true-to-life people dimensions. This real-size video, coupled with

Polycom’s superb audio, will enable you to pick up minute facial expressions

and gestures, and clearly hear every bit of conversation. Before long, the

extraordinary realism will make you feel as if your colleagues were sitting

across the table from you rather than being miles away.

Figure 1-2 Polycom OTX 300 System

Introducing the Polycom ITP Systems

1–3

The TPX HD offers Polycom’s Ultimate High Definition video with true-to-life

people dimensions. This real-size video, coupled with Polycom’s superb

audio, will enable you to pick up minute facial expressions and gestures, and

clearly hear every bit of conversation. Before long, the extraordinary realism

will make you feel as if your colleagues were sitting across the table from you

rather than being miles away.

Figure 1-3 Polycom TPX 306M Suite

Key Features and Benefits

The key features and benefits of the Polycom ITP solutions are listed below.

Key Features and Benefits of the Polycom RPX Solutions

The key features and benefits of the Polycom RPX solutions include:

Feature Benefit

High definition

video

Polycom’s Ultimate HD high definition video on large-as-life

displays enables you to experience unprecedented video.

Superior audio

quality

With Polycom’s Ceiling Microphone Arrays, 22 kHz

StereoSurround audio, and a professional grade sound

system, the RPX solutions offer an extraordinary sensory

experience.

Polycom Immersive Telepresence (ITP) User’s Guide

1–4

Easy content

sharing

You can present content at a moment’s notice (whether you

are on or off a video call) by simply plugging a cable into your

laptop. All participants can easily view the content on the

tabletop content monitors.

Polycom Touch

Control and

updated user

interface

The Polycom Touch Control integrates with the rest of the

Polycom product line creating a consistent user interface. The

Polycom Touch Control enables you to manage your

conference by placing video and audio calls, hanging up calls,

adjusting the volume, showing content, and selecting options.

Multipoint

capability

Multipoint capability provides you with the flexibility of

connecting to multiple telepresence rooms as well as

traditional video conferencing systems at the same time.

Multipoint calls can be initiated by the Video Network

Operations Center (VNOC) or they can be user initiated using

the Polycom Meeting Composer™ feature.

Multi-purpose

room

When not used for telepresence conferencing, participants can

be seated on both sides of the main table. In this way, the

room can also be used as a training room, conference room, or

board room — maximizing its use for your organization. The

main table has content displays on both sides of the table so

everyone can see the content being shared in this

configuration.

Seamless video

displays

Large format, seamless video display walls allow for viewing of

continuous video across approximately either 8 feet (for RPX

200 Series solutions) or 16 feet (for RPX 400 Series solutions).

Interoperability The Polycom RPX solutions are interoperable with all

standards-based video conferencing products including other

telepresence solutions, such as the Polycom OTX 300 system,

the OTX 100 system, the Polycom Telepresence Experience

®

(TPX

®

) 306M system, and the Polycom Architected

Telepresence Experience (ATX) system, as well as traditional

(standalone) video conferencing equipment, such as Polycom

HDX™ solutions. RPX systems can now also interoperate with

Cisco Telepresence Interoperability Protocol (TIP) endpoints.

TIP is a proprietary protocol created by Cisco for deployment

with Cisco TelePresence systems.

Transparent

technology

With the cameras hidden behind the displays, the

microphones suspended from the ceiling cloud, the sound

system out of view, and no remote controls on the table, the

technology is hidden. Therefore, instead of spending time

learning how to use the system, you can focus on the business

at hand.

Feature Benefit

Introducing the Polycom ITP Systems

1–5

Key Features and Benefits of the Polycom OTX Systems

The key features and benefits of the Polycom OTX systems include:

All inclusive

environment

Polycom RPX suites include all the furnishings, studio lighting,

acoustic cloud and walls, and electronics. Multiple, flexible

room configurations allow you to choose the solution that suits

your application.

Room mobility The RPX suite is a true room-within-a-room. Because it is

modular and does not attach to the physical room, it installs

easily and can be moved to a new location, leaving the original

room intact.

Feature Benefit

Appealing design The OTX room has been designed with a fresh look and feel

that provides broader global appeal and a more consistent

meeting experience. Critical tools and connections are within

easy reach. Additionally, with the optional Complete

Experience Kit (available with the OTX 300 and standard OTX

100 systems), which includes the rear wall and lighting, you

can enhance your telepresence experience with a finished

look and bold lighting. The OTX 300 Complete Experience Kit

also includes signage.

High resolution

content monitors

The OTX 300 and standard OTX 100 systems provide large

21.5-inch high definition tabletop content monitors that rise

automatically on motorized lifts when content is available for

viewing. When not in use, they retract for expanded tabletop

usability.

Optimized

bandwidth

The Polycom OTX system leverages the power of H.264 High

Profile, a standards-based video compression technology that

delivers full HD quality while lowering your bandwidth

requirements by up to 50 percent.

Superior audio

and video quality

Combining Polycom UltimateHD™ technology with Polycom’s

history of providing leading audio solutions, the OTX solution

delivers superior visual quality and 22 kHz StereoSurround

audio. When meeting participants can pick up every nuance of

a conversation, see facial expressions, make eye contact, and

read body language, your organization can improve team

communications and collaboration.

High definition

video quality

Polycom HDX and Ultimate HD video solutions enable you to

experience the highest quality video possible on the large

65-inch LCD displays. The Polycom HDX codecs support

1080p at 30 fps and 720p at 60 fps.

Polycom Immersive Telepresence (ITP) User’s Guide

1–6

New Polycom

Touch Control

and updated

user interface

The Polycom Touch Control integrates with the rest of the

Polycom product line creating a consistent user interface. The

Polycom Touch Control enables you to manage your

conference by placing video and audio calls, hanging up calls,

adjusting the volume, showing content, and selecting options.

Interoperability The Polycom OTX system is interoperable with all

standards-based video conferencing products including other

telepresence solutions, such as the Polycom RPX 400 and

200 Series, the TPX

306M system, the ATX system, as well as

traditional video conferencing products, such as Polycom HDX

solutions. OTX systems can now also interoperate with Cisco

Telepresence Interoperability Protocol (TIP) endpoints. TIP is a

proprietary protocol created by Cisco for deployment with

Cisco TelePresence systems.

Improved

camera

Experience striking 1080p video resolution with Polycom

EagleEye III cameras. Their sharp focus and clear, crisp,

natural colors provide the ultimate HD images.

Unobtrusive

technology

With the cameras concealed, the microphones suspended

from the ceiling, the sound system out of view, and a 7-inch

color Polycom Touch Control to control the conference, the

technology is transparent and easy to use, so you can focus

on your meeting.

Multipoint

capability

Multipoint capability provides you with the flexibility of

connecting to multiple telepresence rooms as well as

traditional video conferencing systems at the same time.

Multipoint calls can be initiated by the Video Network

Operations Center (VNOC) or they can be user initiated using

the Meeting Composer feature.

Multi-purpose

room

When not used for telepresence conferencing, participants can

be seated on both sides of the table. In this way, the room can

also be used as a training room, conference room, or board

room — maximizing its use for your organization. The main

table has content displays on both sides of the table so

everyone can see the content being shared in this

configuration.

Feature Benefit

Introducing the Polycom ITP Systems

1–7

Key Features and Benefits of the Polycom TPX HD System

The key features and benefits of the Polycom TPX HD system include:

Feature Benefit

High definition

video

Polycom’s Ultimate HD high definition video on large-as-life

displays enables you to experience unprecedented video.

Three displays are included for TPX HD 306M rooms.

Superior audio

quality

With Polycom’s Ceiling Microphone Arrays, 22 kHz

StereoSurround audio, and a professional grade sound

system, the TPX HD solutions offer an extraordinary sensory

experience.

Easy content

sharing

You can present content at a moment’s notice (whether you

are on or off a video call) by simply plugging a cable into your

laptop. All participants can easily view the content on the

tabletop content monitors.

Polycom Touch

Control and

updated user

interface

The Polycom Touch Control integrates with the rest of the

Polycom product line creating a consistent user interface. The

Polycom Touch Control enables you to manage your

conference by placing video and audio calls, hanging up calls,

adjusting the volume, showing content, and selecting options.

Multipoint

capability

Multipoint capability provides you with the flexibility of

connecting to multiple telepresence rooms as well as

traditional video conferencing systems at the same time.

Multipoint calls can be initiated by the Video Network

Operations Center (VNOC) or they can be user initiated using

the Polycom Meeting Composer™ feature.

Multi-purpose

room

When not used for telepresence conferencing, participants can

be seated all around the TPX HD table. In this way, the room

can also be used as a training room, conference room, or

board room — maximizing its use for your organization.

Seamless video

displays

Large format, seamless video display walls allow for viewing of

continuous video.

Interoperability The Polycom TPX HD solutions are interoperable with all

standards-based video conferencing products including other

telepresence solutions, such as the Polycom RPX 400 and

200 Series, the Polycom OTX 300 system, the OTX 100

system, and the Polycom Architected Telepresence

Experience (ATX) system, as well as traditional (standalone)

video conferencing equipment, such as Polycom HDX™

solutions. TPX HD systems can now also interoperate with

Cisco Telepresence Interoperability Protocol (TIP) endpoints.

TIP is a proprietary protocol created by Cisco for deployment

with Cisco TelePresence systems.

Polycom Immersive Telepresence (ITP) User’s Guide

1–8

Transparent

technology

With the cameras in the credenza, the microphones

suspended from the ceiling, the sound system out of view, and

no remote controls on the table, the technology is hidden.

Therefore, instead of spending time learning how to use the

system, you can focus on your meeting.

Network options When it comes to setting up your network, you can section off

bandwidth from your existing infrastructure or you can install a

separate network to support telepresence.

Feature Benefit

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2

Using the Polycom Touch Control

The Polycom Touch Control is your interface to the Polycom Immersive

Telepresence experience. It enables you to place video and audio calls, hang up

calls, adjust the volume, show content, and select options. The Polycom Touch

Control is located on the table within easy reach of the center seats at the table.

The procedures in this chapter pertain to the Polycom Touch Control in both

RPX suites and OTX and TPX rooms. Any differences between the RPX, OTX,

and TPX solutions are noted within the procedures. If you have an ATX room

with a Polycom Touch Control, then most of the Polycom Touch Control

functionality also applies to your system.

To use the Polycom Touch Control:

• Touch the Polycom Touch Control screen to select an item.

• Drag your finger across the screen to scroll.

• Touch Back to go to the previous screen.

• Touch Home to go to the Home screen.

Most buttons on the Polycom Touch Control will either immediately visually

depress or change color when touched. If a button indicates a state (such as

mute), it may take up to a second for the button to visually indicate the

changed state. If the response time is consistently longer than this or if you

receive no response, contact the Help Desk as described in the Getting Help

section on page 2-25.

If your organization has signed up for Video Network Operations Center (VNOC)

services, the VNOC may handle many or all of the telepresence conferencing tasks

for you. If so, you may not need to use the Polycom Touch Control.

Polycom Immersive Telepresence (ITP) User’s Guide

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Powering the Polycom Touch Control On and Off

To power on the Polycom Touch Control:

>> Connect the Ethernet cable to the underside of the Polycom Touch

Control.

The Home button lights up when the device is powered on.

To power off the Polycom Touch Control:

1 From the Home screen, touch User Settings.

2 Scroll to the Power section.

3 Select Touch Control Power.

4 In the menu that appears, select Power Off the Touch Control.

Polycom recommends allowing the Polycom Touch Control to go to sleep

rather than powering it off. Note that if you choose to power off the

Polycom Touch Control, you must disconnect and reconnect the Ethernet

cable to power it on again.

To wake up the Polycom Touch Control:

>> The Polycom Touch Control goes to sleep after two minutes of inactivity.

Touch the screen to wake it up.

Accessing the Home Screen

The first screen you see on the Polycom Touch Control is the first page of the

Home screen. Each of the three Home screens contains three launcher buttons.

Drag your finger across the screen to view the other buttons.

From page one of the Home screen, you can:

• Touch Place a Call to place an audio or video call.

• Touch Favorites to display a list of favorite sites (if you are not

registered with a directory server).

• Touch Search the Directory to view and search the directory (if you

are registered with a directory server).

• Touch Show Content to show content using a laptop, Polycom

People+Content™ IP, an optional document camera (RPX suites only), or

an integrated PC (RPX suites only).

Using the Polycom Touch Control

2–3

Figure 2-1 Home Screen Page One (Without Directory Server Registration)

Figure 2-2 Home Screen Page One (With Directory Server Registration)

From page two of the Home screen, you can:

• Touch Audio to mute or adjust the volume of the audio at your site.

• Touch Calendar to display the meeting calendar.

• Touch System to display system information for all codecs

including:

— IP address, model, software version, and system name

— Transmit/receive call speed and format statistics

Polycom Immersive Telepresence (ITP) User’s Guide

2–4

— Software version for the System Controller paired with the Polycom

Touch Control

Figure 2-3 Home Screen Page Two

From page three of the Home screen, you can:

• Touch User Settings to display Polycom Touch Control settings

including brightness, volume, and power.

• Touch Administration to display administration settings. Contact

your system administrator if you require any changes to the

administration settings.

• Touch Call for Help to get help.

Figure 2-4 Home Screen Page Three

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Polycom A User manual

Polycom A User manual

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