Motorola ES400 User manual

ES400

User Guide

02/08/10

ES400

User Guide

72E-xxxxxx-01

Rev. 110909

January 2010

ii ES400 User Guide

No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means,

without permission in writing from Motorola. This includes electronic or mechanical means, such as

photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to

change without notice.

The software is provided strictly on an “as is” basis. All software, including firmware, furnished to the user is on

a licensed basis. Motorola grants to the user a non-transferable and non-exclusive license to use each

software or firmware program delivered hereunder (licensed program). Except as noted below, such license

may not be assigned, sublicensed, or otherwise transferred by the user without prior written consent of

Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under

copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with

other program material, create a derivative work from a licensed program, or use a licensed program in a

network without written permission from Motorola. The user agrees to maintain Motorola’s copyright notice on

the licensed programs delivered hereunder, and to include the same on any authorized copies it makes, in

whole or in part. The user agrees not to decompile, disassemble, decode, or reverse engineer any licensed

program delivered to the user or any portion thereof.

Motorola reserves the right to make changes to any software or product to improve reliability, function, or

design.

Motorola does not assume any product liability arising out of, or in connection with, the application or use of

any product, circuit, or application described herein.

No license is granted, either expressly or by implication, estoppel, or otherwise under any Motorola, Inc.,

intellectual property rights. An implied license only exists for equipment, circuits, and subsystems contained in

Motorola products.

MOTOROLA and the Stylized M Logo and Symbol and the Symbol logo are registered in the US Patent &

Trademark Office. Bluetooth is a registered trademark of Bluetooth SIG. Microsoft, Windows and ActiveSync

are either registered trademarks or trademarks of Microsoft Corporation. All other product or service names

are the property of their respective owners.

Motorola, Inc.

One Motorola Plaza

Holtsville, New York 11742-1300

http://www.motorola.com/enterprisemobility

Patents

This product is covered by one or more of the patents listed on the website: www.motorola.com/

enterprisemobility/patents.

iii

Revision History

Changes to the original manual are listed below:

Change Date Description

-01 Rev. 012510 01/25/10 draft

iv ES400 User Guide

Table of Contents

Patents.................................................................................................................................................. ii

Revision History.................................................................................................................................... iii

About This Guide

Introduction........................................................................................................................................... xiii

Documentation Set ......................................................................................................................... xiii

Configurations....................................................................................................................................... xiii

Software Versions........................................................................................................................... xiv

Chapter Descriptions............................................................................................................................ xv

Notational Conventions......................................................................................................................... xvi

Related Documents .............................................................................................................................. xvi

Service Information............................................................................................................................... xvii

Chapter 1: Getting Started

Unpacking ............................................................................................................................................ 1-1

Setting Up the ES400 .......................................................................................................................... 1-2

Installing a microSD Card .............................................................................................................. 1-2

Installing the SIM Card (Optional) .................................................................................................. 1-3

Installing the Battery ...................................................................................................................... 1-4

Powering On the ES400 ................................................................................................................ 1-5

Setup ................................................................................................................................................... 1-6

Motorola Home Screen .................................................................................................................. 1-6

Motorola Lock ................................................................................................................................ 1-6

Removing the microSD Card ............................................................................................................... 1-7

Removing the SIM Card ...................................................................................................................... 1-7

Chapter 2: Using the ES400

Introduction .......................................................................................................................................... 2-1

Features ............................................................................................................................................... 2-1

Keypads ............................................................................................................................................... 2-2

Entering Data ....................................................................................................................................... 2-2

Motorola Home Screen ........................................................................................................................ 2-3

vi ES400 User Guide

Status Bar ...................................................................................................................................... 2-3

Cards ............................................................................................................................................. 2-5

Programs ....................................................................................................................................... 2-7

Windows Mobile Today Screen ........................................................................................................... 2-11

Adjusting Volume ................................................................................................................................. 2-11

Battery and Charging ........................................................................................................................... 2-12

Charging the ES400 ....................................................................................................................... 2-12

Charging Temperature ................................................................................................................... 2-13

Battery Status Indications .............................................................................................................. 2-13

Main Battery Temperature Notifications ......................................................................................... 2-14

Replacing the Battery ..................................................................................................................... 2-15

Using Voice-Over-IP ............................................................................................................................ 2-18

Printing ................................................................................................................................................. 2-18

Resetting the ES400 ............................................................................................................................ 2-19

Performing a Warm Boot ............................................................................................................... 2-19

Performing a Cold Boot .................................................................................................................. 2-19

Chapter 3: Using the Phone

Introduction .......................................................................................................................................... 3-1

Displaying Your Phone Number .......................................................................................................... 3-1

Making a Call ....................................................................................................................................... 3-1

Using the Phone Keypad ............................................................................................................... 3-1

Smart Dialing ................................................................................................................................. 3-2

Using Contacts ............................................................................................................................... 3-3

Using Call Log ................................................................................................................................ 3-3

Making a Speed Dial Call ............................................................................................................... 3-3

Dialing Options ............................................................................................................................... 3-4

Answering a Call .................................................................................................................................. 3-4

Incoming Call Features .................................................................................................................. 3-5

Missed Call Notification ....................................................................................................................... 3-5

Emergency Calling ............................................................................................................................... 3-5

Configuration and Setup ...................................................................................................................... 3-5

Audio Modes ???? ............................................................................................................................... 3-5

Using a Wired Headset .................................................................................................................. 3-6

Using a Bluetooth Headset ............................................................................................................ 3-6

Adjusting Audio Volume ................................................................................................................. 3-7

Muting a Call ........................................................................................................................................ 3-8

Using Call Log ..................................................................................................................................... 3-8

Managing Call History .................................................................................................................... 3-9

Deleting All Call History Items .................................................................................................. 3-9

Viewing Call Status .................................................................................................................. 3-10

Using the Call History Menu .................................................................................................... 3-11

Conference Calling .............................................................................................................................. 3-11

Establishing a GSM Data Connection ................................................................................................. 3-15

Ending a Data Connection ............................................................................................................. 3-16

Establishing an CDMA Data Connection ............................................................................................. 3-17

Ending a Data Connection ............................................................................................................. 3-17

Table of Contents vii

Chapter 3: Using the Phone

Phone Configuration ............................................................................................................................ 3-18

Phone Network Setup .................................................................................................................... 3-18

Sample User tag/card/cellophane-protector - Retail ...................................................................... 3-18

Sample User tag/card/cellophane-protector - Retail ...................................................................... 3-19

Use Cases, with mapping onto registration process ...................................................................... 3-19

CDMA Set Up ................................................................................................................................ 3-20

GSM/UTMS Set Up ........................................................................................................................ 3-21

Configuring a GSM Data Connection ............................................................................................. 3-21

ES400 Settings .................................................................................................................................... 3-24

Phone ............................................................................................................................................. 3-24

Sounds ..................................................................................................................................... 3-24

Security .................................................................................................................................... 3-25

Services ......................................................................................................................................... 3-26

Call Barring (Call Blocking) ...................................................................................................... 3-26

Caller ID ................................................................................................................................... 3-27

Call Forwarding ........................................................................................................................ 3-27

Call Waiting .............................................................................................................................. 3-28

Voice Mail and Text Messages ................................................................................................ 3-28

Fixed Dialing ............................................................................................................................ 3-29

Internet Calling ............................................................................................................................... 3-29

Phone Network Setup .......................................................................................................................... 3-30

Verizon Wireless Activation ........................................................................................................... 3-30

Automatic Activation ................................................................................................................ 3-30

Activation Test ............................................................................................................................... 3-31

NITZ ............................................................................................................................................... 3-33

Chapter 4: SMS and MMS Messaging

Introduction .......................................................................................................................................... 4-1

Text Messaging ................................................................................................................................... 4-1

Viewing Text Messages ................................................................................................................. 4-1

Sending a Text Message ............................................................................................................... 4-3

MMS Messaging .................................................................................................................................. 4-5

Message Settings ................................................................................................................................ 4-5

Chapter 5: Data Capture

Introduction .......................................................................................................................................... 5-1

Digital Camera Scanning ..................................................................................................................... 5-1

Chapter 6: Using the Camera

Introduction .......................................................................................................................................... 6-1

Taking a Photo ..................................................................................................................................... 6-1

Camera Screen .............................................................................................................................. 6-1

Camera Menu Options ................................................................................................................... 6-2

Size/Quality Settings ................................................................................................................ 6-2

Panorama ................................................................................................................................ 6-3

Timer ........................................................................................................................................ 6-4

viii ES400 User Guide

Focus ....................................................................................................................................... 6-4

Advanced ................................................................................................................................. 6-4

Taking Video ........................................................................................................................................ 6-6

Video Options ................................................................................................................................ 6-6

Quality ...................................................................................................................................... 6-6

Format ...................................................................................................................................... 6-7

Time/date stamp ...................................................................................................................... 6-7

Storage .................................................................................................................................... 6-7

Chapter 7: Bluetooth

Introduction .......................................................................................................................................... 7-1

Adaptive Frequency Hopping .............................................................................................................. 7-1

Security ................................................................................................................................................ 7-2

Bluetooth Configuration ....................................................................................................................... 7-3

Bluetooth Power States ....................................................................................................................... 7-3

Cold Boot ................................................................................................................................. 7-3

Warm Boot ............................................................................................................................... 7-3

Suspend ................................................................................................................................... 7-3

Resume .................................................................................................................................... 7-4

Turning Bluetooth On and Off .............................................................................................................. 7-4

Enabling Bluetooth ......................................................................................................................... 7-4

Disabling Bluetooth ........................................................................................................................ 7-4

Discovering Bluetooth Device(s) .......................................................................................................... 7-5

Available Services ............................................................................................................................... 7-7

Object Push Services via Beam ..................................................................................................... 7-7

Internet Sharing ............................................................................................................................. 7-9

Hands-free Services ...................................................................................................................... 7-9

Serial Port Services ....................................................................................................................... 7-10

ActiveSync Using Serial Port Services .......................................................................................... 7-11

Phone Book Access Profile Services ............................................................................................. 7-13

Dial-Up Networking Services ......................................................................................................... 7-13

Connect to a HID Device ............................................................................................................... 7-14

A2DP/AVRCP Services ................................................................................................................. 7-14

Chapter 8: Using GPS Navigation

Introduction .......................................................................................................................................... 8-1

Software Installation ............................................................................................................................ 8-1

ES400 GPS Setup ............................................................................................................................... 8-1

Operation ............................................................................................................................................. 8-2

GPS Maps on microSD Cards ....................................................................................................... 8-2

Answering a Phone Call While Using GPS .................................................................................... 8-2

Losing the GPS Signal While in a Vehicle ..................................................................................... 8-2

Assisted GPS ....................................................................................................................................... 8-2

Chapter 9: Settings

Introduction .......................................................................................................................................... 9-1

Personalizing Your ES400 ................................................................................................................... 9-1

Table of Contents ix

Time and Date ............................................................................................................................... 9-1

Regional Settings ........................................................................................................................... 9-1

Locking the ES400 ............................................................................................................................... 9-1

Microsoft Keypad Locking .............................................................................................................. 9-1

Password Locking .......................................................................................................................... 9-2

Motorola Password Locking ........................................................................................................... 9-4

Sound Settings .................................................................................................................................... 9-4

Display Settings ................................................................................................................................... 9-4

Backlight and Keylight Settings ........................................................................................................... 9-5

Battery Power Tab ......................................................................................................................... 9-5

Display Timeout ....................................................................................................................... 9-5

Display On ............................................................................................................................... 9-5

Display Brightness ................................................................................................................... 9-5

Keylight Timeout ...................................................................................................................... 9-5

Keylight On .............................................................................................................................. 9-5

External Power Tab ....................................................................................................................... 9-5

Display Timeout ....................................................................................................................... 9-6

Display On ............................................................................................................................... 9-6

Display Brightness ................................................................................................................... 9-6

Keylight Timeout ...................................................................................................................... 9-6

Keylight On .............................................................................................................................. 9-6

Location Settings ................................................................................................................................. 9-6

ES400 Setup Options .......................................................................................................................... 9-6

Accelerometer ...................................................................................................................................... 9-7

Display Tab .................................................................................................................................... 9-7

Suspend when face down ........................................................................................................ 9-8

Wake when moved .................................................................................................................. 9-8

Screen Rotation ....................................................................................................................... 9-8

Audio Tab ....................................................................................................................................... 9-8

Audio on face down ................................................................................................................. 9-9

In call face up ........................................................................................................................... 9-9

Toggle between Call Hold or No Effect (default) ...................................................................... 9-9

Programs Tab ................................................................................................................................ 9-9

Navigation ................................................................................................................................ 9-9

Log Tab .......................................................................................................................................... 9-9

About Tab ...................................................................................................................................... 9-10

Optical Mouse Settings .................................................................................................................. 9-11

LockSwitch ..................................................................................................................................... 9-11

LAN ................................................................................................................................................ 9-11

Master Reset .................................................................................................................................. 9-12

Touch Vibration .............................................................................................................................. 9-13

Settings Folder ..................................................................................................................................... 9-13

Program Shortcuts Setup .................................................................................................................... 9-17

Program Window Setup ....................................................................................................................... 9-17

Chapter 10: Accessories

Introduction .......................................................................................................................................... 10-1

Single Slot USB Cradle ........................................................................................................................ 10-2

Communication and Charging the ES400 Battery ......................................................................... 10-2

x ES400 User Guide

Vehicle Holder ..................................................................................................................................... 10-3

Installation Reminders ................................................................................................................... 10-3

Device Mounting Precautions ........................................................................................................ 10-3

Installation ...................................................................................................................................... 10-3

Assembly ................................................................................................................................. 10-4

Windshield Installation ............................................................................................................. 10-4

Flat Surface Installation ........................................................................................................... 10-5

Cables .................................................................................................................................................. 10-7

Holster ................................................................................................................................................. 10-8

ActiveSync ........................................................................................................................................... 10-9

Installing ActiveSync ...................................................................................................................... 10-10

Mobile Computer Setup ................................................................................................................. 10-10

Setting Up an ActiveSync Connection on the Host Computer ....................................................... 10-10

Synchronization with a Windows Mobile 6 Device ......................................................................... 10-11

Chapter 11: Windows Mobile Operating System

Introduction .......................................................................................................................................... 11-1

Today Screen ...................................................................................................................................... 11-1

Status Icons ......................................................................................................................................... 11-2

Programs ............................................................................................................................................. 11-2

Settings ................................................................................................................................................ 11-3

Chapter 12: Maintenance & Troubleshooting

Introduction .......................................................................................................................................... 12-1

Maintaining the ES400 ......................................................................................................................... 12-1

Removing the Screen Protector ........................................................................................................... 12-2

Battery Safety Guidelines .................................................................................................................... 12-2

Cleaning ............................................................................................................................................... 12-3

Materials Required ......................................................................................................................... 12-3

Cleaning the ES400 ....................................................................................................................... 12-4

Housing .................................................................................................................................... 12-4

Display ..................................................................................................................................... 12-4

Camera Window ...................................................................................................................... 12-4

Interface Connector ................................................................................................................. 12-4

Battery Contacts ...................................................................................................................... 12-4

Cleaning Cradle Connectors .......................................................................................................... 12-5

Cleaning Frequency ....................................................................................................................... 12-5

Troubleshooting ................................................................................................................................... 12-6

ES400 ............................................................................................................................................ 12-6

Bluetooth Connection ..................................................................................................................... 12-8

Single Bay USB Cradle ................................................................................................................. 12-9

Vehicle Holder ................................................................................................................................ 12-9

Appendix A: Technical Specifications

ES400 Technical Specifications .......................................................................................................... A-1

ES400 ............................................................................................................................................ A-1

ES400 Accessory Specifications ......................................................................................................... A-6

Table of Contents xi

Single Bay USB Cradle .................................................................................................................. A-6

Appendix B: Keypads

Introduction .......................................................................................................................................... B-1

Alpha Primary Keypad ......................................................................................................................... B-2

Special Character Key ......................................................................................................................... B-6

Appendix C: Using the Time Tracker Application

Introduction .......................................................................................................................................... C-1

Appendix D: Using the Weather Application

Introduction .......................................................................................................................................... D-1

Glossary

xii ES400 User Guide

About This Guide

Introduction

This guide provides information about using the ES400 Enterprise Smart Phones and accessories.

Documentation Set

The documentation set for the ES400 provides information for specific user needs, and includes:

•

ES400 Quick Start Guide - describes how to get the ES400 up and running.

•

ES400 Enterprise Smart Phone User Guide - describes how to use the ES400 .

•

Enterprise Mobility Application Guide - describes how to use Enterprise Mobility developed sample

applications.

•

Enterprise Mobility Developer Kit (EMDK) Help File - provides API information for writing applications.

Configurations

This guide covers the following configurations:

NOTE Screens and windows pictured in this guide are samples and can differ from actual screens.

Configuration Radios Display Memory

Data Capture

Options

Operating

System

Keypads

ES400 WLAN: 802.11a/b/g

WPAN: Bluetooth

v2.1 with EDR

WWAN: CDMA or

GMS/UTMS

GPS: SiRF III

3.7” VGA

Color

128 MB RAM/

512 MB Flash

Camera Windows

Mobile

®

6.5

Professional

Alphanumeric

keypads

xiv ES400 User Guide

Software Versions

This guide covers various software configurations and references are made to operating system or software

versions for:

•

Adaptation Kit Update (AKU) version

•

OEM version

•

Fusion version

•

Phone version.

AKU Version

To determine the Adaptation Kit Update (AKU) version:

Tap Start > Settings > System tab > About icon > Version tab.

The second line lists the operating system version and the build number. The last part of the build number

represents the AKU number. For example, Build 20963.1.5.2 indicates that the device is running AKU version

1.5.2.

OEM Version

To determine the OEM software version:

Tap Start > Settings > System tab > System Info icon > System tab.

About This Guide xv

Fusion Software

To determine the Fusion software version:

Tap Fusion Signal Strength icon > Wireless Status > Versions.

Phone Software

To determine the Phone software version:

On ES400, tap Start > Phone > Menu > Options > PhoneInfo tab.

Chapter Descriptions

Topics covered in this guide are as follows:

•

Chapter 1, Getting Started provides information on getting the ES400 up and running for the first time.

•

Chapter 2, Using the ES400 provides information on using the ES400.

•

Chapter 3, Using the Phone provides basic instructions for using the ES400 phone.

•

Chapter 4, SMS and MMS Messaging provides instructions for sending text and MMS messages.

•

Chapter 5, Data Capture provides instructions for using the ES400 to capture data using the laser scanner,

imager and camera.

•

Chapter 6, Using the Camera provides instructions on taking photos and videos.

xvi ES400 User Guide

•

Chapter 7, Bluetooth explains Bluetooth functionality on the ES400.

•

Chapter 8, Using GPS Navigation provides information about GPS navigation with the ES400.

•

Chapter 9, Settings provides

•

Chapter 10, Accessories describes the available accessories and how to use them with the ES400.

•

Chapter 12, Maintenance & Troubleshooting includes instructions on cleaning and storing the ES400, and

provides troubleshooting solutions for potential problems during ES400 operation.

•

Appendix A, Technical Specifications provides the technical specifications for the ES400.

•

Appendix B, Keypads provides keypad layouts and operation.

Notational Conventions

The following conventions are used in this document:

•

“Enterprise Smart Phone” refers to the Motorola ES400 hand-held computer.

•

Italics are used to highlight the following:

• Chapters and sections in this and related documents

• Icons on a screen.

•

Bold text is used to highlight the following:

• Dialog box, window, and screen names

• Drop-down list and list box names

• Check box and radio button names

• Key names on a keypad

• Button names on a screen.

•

Bullets (•) indicate:

• Action items

• Lists of alternatives

• Lists of required steps that are not necessarily sequential

•

Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.

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