15
Troubleshooting
Please contact : www.philips.com/support
PROBLEMS CAUSES SOLUTIONS
- No dialling tone when
pressing .
- The base station is not properly
connected to electricity or to the
telephone sockets.
- Too far from the base station
- Battery pack is low (low battery icon is
displayed).
- Check the connections.(p 4).
Reset the product by unplugging the
power cord for few seconds and then by
connecting it again
- Move closer to the base
- Charge the batteries for at least 24
hours. (page 4).
- icon is blinking.
- The handset is out of range. - Move closer to the base station.
- When the handset is
placed on the charging
unit, no beep is heard.
- The handset is not placed correctly on
the base station charging unit.
- Charging contacts are dirty.
- Take the handset off the base station
and put it back again.
- Clean them with a clean and dry cloth.
- Battery icon remains
empty although the
handset has charged for 24
hours.
- Handset battery pack is defective. Please contact your PHILIPS dealer in
order to purchase new rechargeable
battery pack.
- No symbol on the
display.
- Batteries are uncharged. Make sure your product is plugged in.
(p 4).
Charge the batteries (p 4).
- Bad audio quality
(crackles, muted, echo,
etc.).
- Interference from nearby electrical
appliance.
- Base station installed in a room with
thick walls.
- You are using the handset too far from
the base station.
- Try to plug the base station in
elsewhere.
- Install the base station in a different
room.
- Move closer to the base station.
- Reduce the volume level (p 12)
- The Caller Display (CLI)
does not work.
- Service not activated or wrong
operator or wrong setting.
- Check your subscription with network
or change the dial mode (see p 13).
Philips cannot guarantee the operation
behind an ISDN adpator or a PABX.
- The telephone rings
while on line.
- An attempt to transfer a call is in
progress.
- Press the talk key to take the line if
appropriate.
- No caller Id/poor audio
quality/poor connection
quality with broadband
DSL Internet
- Make sure you have one DSL filter
plugged directly on each line socket used
in the house
- Check the modem and the phone are
plugged in the correct filter slot (one
specific for each)
- The filter(s) can be defective. Replace
it/them and make another test
- DSL filter(s)/splitter missing or
insufficient number of filters
- Modem &/or phone plugged in wrong
DSL filter slot
- Defective DSL filter(s)
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