Troubleshooting Guide Latest Revision: 4/13/2020
1/23
Contents
Section 1: Introduction ................................................................................................................................. 2
Connector Definitions ............................................................................................................................... 2
Location of Connectors ......................................................................................................................... 5
Section 2: Normal Operating Conditions ...................................................................................................... 6
Ignition On – No Demand from Vehicle .................................................................................................... 6
Ignition On – With Demand from Vehicle ................................................................................................. 6
Fan Operation – Fan # Layout ................................................................................................................... 6
Diagnostic Bulb ......................................................................................................................................... 7
Reverse Switch (use to check if all fans are working) ............................................................................... 7
Section 3: Failsafe Feature Operating Conditions ......................................................................................... 8
Section 4: Diagnostic Software ..................................................................................................................... 8
Supported Devices .................................................................................................................................... 8
Downloading Diagnostic Software ............................................................................................................ 8
Connecting to Built-in Diagnostic System ................................................................................................. 8
Manual Control ......................................................................................................................................... 9
Interpreting Data .................................................................................................................................... 11
Downloading Data Log ............................................................................................................................ 12
Data Log Triggers ................................................................................................................................ 12
Section 5: Troubleshooting ......................................................................................................................... 13
Fans Do Not Run When They Are Supposed To ...................................................................................... 13
Fans Run When They Are Not Supposed To or Failsafe Features Activated .......................................... 16
Under or Over Voltage Level at Controller ......................................................................................... 18
Fan Failure ........................................................................................................................................... 20
High Controller Internal Temperature ................................................................................................ 20
CAN Communication Loss ................................................................................................................... 21
Appendix A – J1939 Messages .................................................................................................................... 22
DM1 Fault Messages ............................................................................................................................... 22
Performance Messages ........................................................................................................................... 22
System Identification .............................................................................................................................. 22
Revision Log ................................................................................................................................................ 23